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BYLAW - Municipal Emergency Mgmt Program REPEALED BY 5395~12 - 20100126 - 5200~10THE CORPORATION OF THE TOWN OF AURORA By-law Number 5200-10 BEING A BY-LAW to adopt a . Municipal Emergency Management Program and to establish an Emergency Response Plan. WHEREAS the Emergency Management and Civil Protection Act, R.S.O. 1990, c.E.9, as amended (the "Act".), provides that every municipality shall, by by-law, adopt an Emergency Management Program that includes an emergency response plan; AND WHEREAS the Act provides that the Council for The Corporation of the Town of Aurora shall formulate an emergency plan governing the provision of necessary services during an emergency and the procedures under and the manner in which employees and other persons will respond to the emergency, and that Council shall, by by-law, adopt the emergency response plan; AND WHEREAS it is deemed advisable to approve an emergency response plan that is based upon the Incident Management System ("IMS") as endorsed by Emergency Management Ontario; AND WHEREAS, on December 13, 2005, Council adopted By-law 4731-05.13, being a by-law to adopt an Emergency Management Program and establish an emergency response plan; AND WHEREAS it is necessary to repeal By-law 4731-05.P and adopt an updated by- law in order to reflect the IMS revisions made to the emergency response plan. NOW THEREFORE THE COUNCIL OF THE CORPORATION OF THE TOWN OF AURORA ENACTS AS FOLLOWS: 1. THAT the Town of Aurora Emergency Response Plan attached as Schedule "N' to this By-law is hereby adopted; 2. AND THAT By-law4731-05.P be and is hereby repealed. READ A FIRST AND SECOND TIME THIS 26" DAY OF JANUARY, 2010. READ A THIRD TIME AND FINALLY PASSED THIS 26th DAY OF JANUARY, 2010. PHYLLIS �116, MORRIS, MAYOR JOHN VEE ACH, TOWN CLERK Approved as to Form By�%Services S�ynatwe. � e G• Date+ So ¢itOr TOWN OF AURORA EMERGENCY RESPONSE PLAN By‐law 5200‐10 Schedule “A” November 2009 Aurora Emergency Response Plan FINAL DRAFT November 2009 2 TOWN OF AURORA EMERGENCY RESPONSE PLAN Table of Contents PART 1: INTRODUCTION .......................................................................................... 4 5 6 6 6 7 8 8 9 9 9 11 11 16 16 16 16 16 16 17 18 18 19 20 20 20 PART 2: AIM ............................................................................................................ PART 3: AUTHORITY ................................................................................................ Emergency Management and Civil Protection Act ......................................................... Ontario Regulation 380/04 .............................................................................................. Town of Aurora By‐Law 5200‐10 ..................................................................................... Town of Aurora Emergency Management Program Committee ....................................7 PART 4: EMERGENCY NOTIFICATION PROCEDURES ................................................. Requests for Assistance ................................................................................................... Definition of an Emergency ............................................................................................. Action Prior to Declaration .............................................................................................. Declared Community Emergency.................................................................................... PART 5: EMERGENCY COMMUNITY CONTROL GROUP ........................................... Incident Management System ...................................................................................... Incident Management System (IMS) Function Descriptions ......................................... 1. EOC Management (Command)............................................................................. 2. Operations ............................................................................................................. 3. Planning ................................................................................................................. 4. Logistics ................................................................................................................. 5. Finance/Administration......................................................................................... Municipal Emergency Control Group (MECG)............................................................... Operating Cycle ............................................................................................................. Other Agencies .............................................................................................................. Municipal Emergency Control Group Responsibilities .................................................. PART 6: EMERGENCY RESPONSE SYSTEM .............................................................. Municipal Emergency Control Group Responsibilities by Position ............................... 1. EOC Management Section............................................................................. Aurora Emergency Response Plan FINAL DRAFT November 2009 3 2. Operations Section ........................................................................................ 27 35 40 45 PART 7: EMERGENCY TELECOMMUNICATIONS PLAN .............................................47 48 49 50 50 3. Planning Section ............................................................................................ 4. Logistics Section ............................................................................................ 5. Finance/Administration Section .................................................................... PART 8: DISTRIBUTION LIST ................................................................................... PART 9: UPDATES AND AMENDMENTS ................................................................. APPENDIX 1: ANIMAL EMERGENCY PLAN .................................................................. APPENDIX 2: ACCESSIBLE CUSTOMER SERVICE PLAN ................................................. CONFIDENTIAL PORTION REMOVED ANNEX A: EMERGENCY NOTIFICATION CONTACT LIST .....Error! Bookmark not defined. ANNEX B: LOGISTICS........................................................Error! Bookmark not defined. ANNEX C: EMERGENCY INFORMATION PLAN ..................Error! Bookmark not defined. ANNEX D: EMERGENCY OPERATIONS CENTRE FLOOR PLANError! Bookmark not defined. Aurora Emergency Response Plan FINAL DRAFT November 2009 4 TOWN OF AURORA EMERGENCY RESPONSE PLAN PART 1: INTRODUCTION Emergencies are defined as situations or impending situations caused by forces of nature, a disease or other health risk, an accident or an intentional act that constitutes a danger of major proportions to life and property. Emergencies affect public safety, including the health, welfare and property of residents, businesses and visitors, as well as the environment and economic health of the Town of Aurora. The population of the Town of Aurora (as of September 30, 2009) is 53,069 residents. In order to protect residents, businesses and visitors, the Town of Aurora requires a coordinated emergency response by a number of agencies under the direction of the Municipal Emergency Control Group (MECG). These are arrangements and procedures that are distinct from the normal, day‐to‐day operations carried out by emergency services. The Town of Aurora Emergency Management Committee (EMC) developed this Emergency Response Plan (Plan). The Incident Management System (IMS) has been adopted in this Plan to define the basic command structure and to identify roles and responsibilities to ensure effective management of an emergency. Every official, municipal department and agency must be prepared to carry out assigned responsibilities in an emergency. The Plan has been prepared to provide key officials, agencies and departments of the Town of Aurora with important emergency response information related to: Arrangements, services and equipment; and Roles and responsibilities during an emergency. In addition, it is important that residents, businesses and interested visitors be aware of its provisions. Copies of the Town of Aurora Emergency Response Plan may be viewed at the Town Hall, Library and on‐line at www.town.aurora.on.ca. For more information, please contact: Community Emergency Management Coordinator Central York Fire Services 905 895 9222 Aurora Emergency Response Plan FINAL DRAFT November 2009 5 PART 2: AIM The aim of this Plan is to make provision for the extraordinary arrangements and measures that may have to be taken to protect the health, safety, welfare, environment and economic health of the residents, businesses and visitors of the Town of Aurora when faced with an emergency. It enables a centralized, controlled and coordinated response to emergencies in the Town of Aurora, and meets the legislated requirements of the Emergency Management and Civil Protection Act. Emergencies can occur within the Town of Aurora, and the most likely scenarios as determined by risk analysis are related to air pollution and extreme weather. For further details, please contact the Community Emergency Management Coordinator. Aurora Emergency Response Plan FINAL DRAFT November 2009 6 PART 3: AUTHORITY The legislation under which the Town of Aurora and its employees are authorized to respond to an emergency are: • The Emergency Management and Civil Protection Act, R.S.O. 1990, c. E.9, as amended • Ontario Regulation 380/04 (Standards), made under the Emergency Management and Civil Protection Act, R.S.O. 1990, c. E.9, as amended • Town of Aurora By‐law 4627‐04.P Emergency Management and Civil Protection Act Subsection 4(1) of the Emergency Management and Civil Protection Act, R.S.O. 1990, c. E.9, as amended, states that: “The head of council of a municipality may declare that an emergency exists in the municipality or in any part thereof and may take such action and make such orders as he or she considers necessary and are not contrary to law to implement the emergency plan of the municipality and to protect property and the health, safety and welfare of the inhabitants of the emergency area.” Ontario Regulation 380/04 Regulation 380/04 came into effect on December 31, 2004. It describes the essential level of emergency management standards for Ontario municipalities. The specific municipal requirements are as follows: • Every municipality shall designate an employee or a member of Council as its Community Emergency Management Co‐ordinator (CEMC), who shall complete training, as required by the Chief, Emergency Management Ontario. • The CEMC shall co‐ordinate the development and implementation of the emergency management program within the Town and, in so far as possible, with the emergency management programs of other municipalities, Ontario ministries and organizations outside government that are involved in emergency management. • The CEMC shall report to the Town of Aurora's Emergency Management Committee on the above program. • Every municipality shall have an Emergency Management Program Committee composed of: the CEMC, a senior municipal official appointed by Council; and such other persons that may be appointed by Council. • The Emergency Management Committee shall direct the municipality’s response in an emergency, including the implementation of the municipality’s emergency response plan. Aurora Emergency Response Plan FINAL DRAFT November 2009 7 • The Emergency Management Committee shall develop procedures to govern its responsibilities in an emergency. • The members of the Emergency Management Committee shall complete the annual training that is required by the Chief, Emergency Management Ontario • Every municipality shall have an annual practice exercise for simulated emergency incident training. • Every municipality must have an emergency operations centre with appropriate communications systems. • Every municipality shall designate an employee of the municipality as its Emergency Information Officer to act as the primary media and public contact in an emergency. Town of Aurora ByLaw 520010 Council approved the Emergency Management Program and Emergency Response Plan with the enactment of By‐Law No.5200‐10 on January 26, 2009. Town of Aurora Emergency Management Program Committee The Emergency Management Program Committee is comprised of the senior or executive management team or staff designated by them. The CEMC (Fire Chief) is appointed as the Chair of the committee. Aurora Emergency Response Plan FINAL DRAFT November 2009 8 PART 4: EMERGENCY NOTIFICATION PROCEDURES Only a member of the Municipal Emergency Control Group (MECG) with the authority to activate the procedure (as defined in the position descriptions) may initiate the notification procedure. The contact phone numbers and addresses of the MECG members (and their alternates) are contained in Annex A. When a member of the MECG, with the authority to activate the MECG, receives a warning of a real or potential emergency, that member will immediately contact the Fire Communications Centre and direct them to initiate the notification of the MECG, or the members of the MECG that are deemed necessary to deal with the situation as it exists at that time. At a minimum, the Mayor, CAO, Fire Chief, Town Solicitor, Director of Customer and Legislative Services/ Town Clerk, or their alternates, will be notified. The member initiating the call must provide pertinent details (e.g., a time and place for the MECG to meet) as part of the notification procedure. The Sample Script in Annex A is the recommended format. If deemed appropriate, the individual MECG members may initiate their own internal notification procedures of their staff and volunteer organizations. Where a threat of an impending emergency exists, any member of the MECG may initiate the notification procedure and place MECG members on standby. The Fire Communications Centre will record the date and time MECG members were contacted. Requests for Assistance Assistance may be requested from The Regional Municipality of York at any time by contacting the York Regional Police Communications Centre or the appropriate Regional agency. The request shall not be deemed to be a request that The Regional Municipality of York assume authority and control of the emergency. Assistance may also be requested from the Province of Ontario at any time without any loss of control or authority. A request for assistance should be made by contacting Emergency Management Ontario. The Emergency Notification Contact List, including contact numbers for requesting assistance, is attached as Annex A. Aurora Emergency Response Plan FINAL DRAFT November 2009 9 Definition of an Emergency Under section 1 of the Emergency Management and Civil Protection Act, an “emergency” means: “. . . a situation or an impending situation that constitutes a danger of major proportions that could result in serious harm to persons or substantial damage to property and that is caused by the forces of nature, a disease or other health risk, an accident or an act whether intentional or otherwise.” Action Prior to Declaration When an emergency exists but has not yet been declared to exist, community employees may take such action(s) under this Plan as may be required to protect property and the health, safety and welfare of the residents and businesses of and visitors to the Town of Aurora. Declared Community Emergency The Mayor or Acting Mayor of the Town of Aurora, as the Head of Council, is responsible for declaring an emergency. This decision is usually made in consultation with other members of the MECG. Upon declaring an emergency, the Mayor (or designate) will notify: Emergency Management Ontario, Ministry of Community Safety and Correctional Services; Town Council; Chair, Regional Municipality of York, as appropriate; Public; Neighbouring community officials, as required; Local Member of the Provincial Parliament (MPP); Local Member of Parliament (MP). A community emergency may be terminated at any time by: Mayor or Acting Mayor; or Town Council; or the Premier of Ontario. When terminating an emergency, the Mayor (or designate) will notify: Emergency Management Ontario, Ministry of Community Safety and Correctional Services; Town Council; Chair, Regional Municipality of York, as appropriate; Public; Aurora Emergency Response Plan FINAL DRAFT November 2009 10 Neighbouring community officials, as required; Local Member of the Provincial Parliament (MPP); Local Member of Parliament (MP). PART 5: EMERGENCY COMMUNITY CONTROL GROUP Incident Management System The direction and control structure for the Town of Aurora's emergency operations is based upon the Incident Management System (IMS). IMS is an internationally recognized, standardized emergency response system, which defines the basic command structure and the roles and responsibilities required for the effective management of an emergency. IMS is endorsed by Emergency Management Ontario, and used by The Regional Municipality of York's Emergency Management. Benefits of using the IMS include: enhanced technical and functional interoperability; integrated communications; and standard terminology. IMS consists of five key functions: 1. Command (EOC Management) 2. Operations 3. Planning 4. Logistics 5. Finance/Administration Figure 1: The 5 Key Functions of the Incident Management System Figure 2, on the following page, provides a summary of how the Town of Aurora has aligned its emergency operations for consistency with the IMS. An Emergency Organization Chart, which illustrates Town of Aurora emergency positions, follows Figure 2. For greater certainty, wherever a position is identified in this Plan it shall also be understood to include the position’s designate or alternate. Aurora Emergency Response Plan FINAL DRAFT November 2009 11 Aurora Emergency Response Plan FINAL DRAFT November 2009 12 Figure 2: Town of Aurora's IMS‐Based Emergency Operations IMS FUNCTION DESCRIPTION OF FUNCTION RESPONSIBILITY OF IMS TITLE Has overall authority for the control and direction of the emergency response and resources for which they are responsible. EOC Management has 3 supporting functions: Risk Management, Liaison, and Information. CAO, with strategic direction from the Policy Group (Mayor and Council) Director, EOC i. Risk Management/Legal Town Solicitor Risk Management/ Legal Officer ii. Liaison Coordination of various community agencies, e.g., • School boards • Southlake Regional Health Care Centre • Emergency Management Ontario • Ontario Provincial Police • Office of the Fire Marshal • Provincial Ministries • Conservation Authorities CEMC Liaison Officer Manager, Corporate Communications Information Officer EOC Management iii. Information Manager, Customer Services and Admin. Citizen Inquiry Supervisor Aurora Emergency Response Plan FINAL DRAFT November 2009 13 Operations Coordinates the operational requirements of the response, directs resources and equipment as required, to fulfill emergency management requirements. • Chief, York Regional Police • Central York Fire Chief or alternate • General Manager, EMS • York Region Medical Officer of Health (MOH) or Associate MOH • York Region Commissioner of Community & Health Services • Director, Infrastructure and Environmental Services • Utilities Representative ‐ PowerStream Operations Section Planning Gathers information critical to the incident in order to develop, disseminate and evaluate incident action plans. • Director, Planning and Development Services • Director, Customer and Legislative Services/Town Clerk • Director, Building and By‐law Services • CEO, Library Planning Section Logistics Arranges for and coordinates all material, services, equipment and resources required to manage and resolve the emergency. Logistics track usage and current locations of these same items. • Director, Parks and Recreation Services • Manager, Human Resources • Manager, IT Services • Purchasing Coordinator Logistics Section Aurora Emergency Response Plan FINAL DRAFT November 2009 14 Finance/ Administration Finance/Administration performs duties related to administrative, financial and claims, specific to the emergency. This includes keeping track of incident‐ related costs, staff compensation and claims. • Director, Corporate and Financial Services Finance/ Administration Section Town of Aurora Emergency Operations Centre Organization Chart Aurora Emergency Response Plan FINAL DRAFT November 2009 15 Finance/Admin • Fire (Chief) • Police (Chief) • EMS (Gen. Manager) • Infrastructure & Environmental Services (Director) • YR Public Health • YR Community Services • PowerStream Operations • Planning and Development Services (Director) • Customer and Legislative Services/Town Clerk (Director) • Building and By‐Law Services (Director) • Library (CEO) Planning • Parks and Recreation Services (Director) • IT Services (Manager) • Human Resources (Manager) • Purchasing (Coordinator) Logistics Liaison (CEMC) Information (Managers of Corp. Comm.& Cust. Serv.) Mayor & Council (Policy Group) Risk Management/Legal (Town Solicitor) Emergency Site Manager(s) Regional EOC Coordination EOC Director (CAO) • Corporate and Financial Services (Director) Tracking: o Purchasing o Compensation & claims o Cost accounting Aurora Emergency Response Plan FINAL DRAFT November 2009 16 Incident Management System (IMS) Function Descriptions The Incident Management System (IMS) is a model for command, control, and coordination of an emergency. It provides a way of coordinating the efforts of agencies and resources as they work together toward safely responding to an emergency incident. IMS consists of five key functions: EOC Management (Command), Operations, Planning, Logistics, and Finance/Administration. Descriptions of each function are provided below. 1. EOC Management (Command) The EOC Management section has overall authority for the control and direction of the emergency response. EOC Management has three (3) supporting functions: Risk Management/Legal (ensures good risk management practices are applied throughout the emergency; provision of legal advice), Liaison (coordination of agencies involved in the response), and Information (dissemination of information to the media and the public). 2. Operations The Operations section coordinates the operational requirements of the response, directs resources and equipment, as required, to fulfill emergency management requirements. 3. Planning The Planning section gathers information critical to the incident in order to develop, disseminate and evaluate incident action plans. 4. Logistics Logistics arranges for and coordinates all material, services, equipment and resources required to manage and resolve the emergency. Logistics tracks usage and current locations of these same items. 5. Finance/Administration Finance/Administration performs duties related to administrative, financial and compensation and claims, specific to the emergency. This includes keeping track of incident‐ related costs, staff compensation and claims. Aurora Emergency Response Plan FINAL DRAFT November 2009 17 Emergency Operations Centre (EOC) The location of the Town of Aurora's primary and alternate Operations Centres are detailed in Annex B. The Emergency Operations Centre (EOC) can be activated for any emergency for the purposes of managing an emergency, by maintaining services to the community and supporting the emergency site. Municipal Emergency Control Group (MECG) The emergency response will be directed and controlled by the Municipal Emergency Control Group (MECG), a group of officials who are responsible for coordinating the provision of the essential services necessary to minimize the effects of an emergency on the community. The MECG consists of the following officials: Mayor of the Town of Aurora, or alternate; Chief Administrative Officer, or alternate, who becomes the Director of the EOC; Town Solicitor, or alternate; Community Emergency Management Coordinator, or alternate; Manager of Corporate Communications; Manager of Customer Services and Administration; Chief of York Regional Police, or alternate; Chief of Central York Fire Services, or alternate; General Manager, Emergency Medical Services (EMS), or alternate; Director of Infrastructure and Environmental Services, or alternate; York Region Medical Officer of Health, or alternate; York Region Commissioner, Community and Health Services, or alternate; Local electrical utility representative, or alternate, if required or available; Director of Planning and Development Services, or alternate; Director of Customer and Legislative Services/Town Clerk, or alternate; Director of Building and By‐law Services, or alternate; Library CEO, or alternate; Director of Parks and Recreation Services, or alternate; Manager of IT Services; Manager of Human Resources; Coordinator, Purchasing; Director of Corporate and Financial Services, or alternate; Additional personnel called or added to the MECG may include: o Emergency Management Ontario Representative; o Ontario Provincial Police Representative; o Lake Simcoe Region Conservation Authority Representative; o Liaison staff from Provincial Ministries; o Any other officials, experts or representatives from the public or private sector as deemed necessary by the MECG. The MECG may function with only a limited number of persons depending upon the emergency. While the MECG may not require the presence of all the people listed as members of the control group, all members of the MECG must be notified. Aurora Emergency Response Plan FINAL DRAFT November 2009 18 Operating Cycle Members of the MECG will gather at regular intervals to inform each other of actions taken and problems encountered. The EOC Director will establish the frequency of meetings and agenda items. Meetings will be kept as brief as possible thus allowing members to carry out their individual responsibilities. The Town Clerk will maintain a status board and maps, which will be prominently displayed and kept up to date. Other Agencies In an emergency, many agencies may be required to work with the MECG. Two (2) such agencies are detailed below. Others might include Emergency Management Ontario, Ontario Provincial Police, the Office of the Fire Marshal, industry, volunteer groups, conservation authorities, and provincial ministries. Refer to the various emergency plans from other agencies, which are located in the Community Emergency Management Coordinator’s office. York Region District School Board & York Catholic District School Board The York Region District School Board and the York Catholic District School Board are responsible for: Providing any school (as appropriate and available) for use as an evacuation or reception centre and a representative(s) to co‐ordinate the maintenance, use and operation of the facilities being utilized as evacuation or reception centres; Ensuring liaison with the municipality as to protective actions to the schools (i.e., implementing school stay in place procedure and implementing the school evacuation procedure). Southlake Regional Health Care Centre Administrator The Southlake Regional Health Care Centre Administrator is responsible for: Implementing the hospital emergency plan, as required; Ensuring liaison with the Medical Officer of Health and local ambulance representatives with respect to hospital and medical matters, as required; Evaluating requests for the provision of medical site teams/medical triage teams; Ensuring liaison with the Ministry of Health and Long‐Term Care, as appropriate. Aurora Emergency Response Plan FINAL DRAFT November 2009 19 Municipal Emergency Control Group Responsibilities The members of the Municipal Emergency Control Group (MECG) are responsible for some or all of the following actions or decisions: Calling out and mobilizing their emergency service, agency and equipment; Coordinating and directing their service and ensuring that any actions necessary for the mitigation of the effects of the emergency are taken, provided they are not contrary to law; Determining if the location and composition of the MECG are appropriate; Advising the Mayor as to whether the declaration of an emergency is recommended; Advising the Mayor on the need to designate all or part of the town as an emergency area; Ensuring that an Emergency Site Manager (ESM) is appointed; Ensuring support to the ESM by offering equipment, staff and resources, as required; Ordering, coordinating and/or overseeing the evacuation of inhabitants considered to be in danger; Discontinuing utilities or services provided by public or private concerns, i.e., hydro, water, gas, closing down a shopping plaza/mall; Arranging for services and equipment from local agencies not under community control, i.e., private contractors, industry, volunteer agencies, service clubs; Notifying, requesting assistance from and/or liaising with various levels of government and any public or private agencies not under community control, as considered necessary; Determining if additional volunteers are required and if appeals for volunteers are warranted; Determining if additional transportation is required for evacuation or transport of persons and/or supplies; Ensuring that pertinent information regarding the emergency is promptly forwarded to the Information Officer and Citizen Inquiry Supervisor, for dissemination to the media and public; Determining the need to establish advisory groups and/or sub‐committees/working groups for any aspect of the emergency, including recovery; Authorizing the expenditure of money required for dealing with the emergency; Notifying the service, agency or group under their direction, of the termination of the emergency; Maintaining a log outlining decisions made and actions taken, and submitting a summary of the log to the Chief Administrative Officer within one (1) week of the termination of the emergency, as required; Participating in the debriefing following the emergency; Appointing alternate MECG members when an identified position is vacant at the time of an emergency. Aurora Emergency Response Plan FINAL DRAFT November 2009 20 PART 6: EMERGENCY RESPONSE SYSTEM Municipal Emergency Control Group Responsibilities by Position 1. EOC Management Section The EOC Management Section provides overall direction for the emergency response and the resources required to manage the emergency. The EOC Management Section comprises the following positions: • Mayor/Acting Mayor • Director, Emergency Operations Centre • Risk Management/Legal Officer • Liaison Officer • Information Officer • Citizen Inquiry Supervisor Aurora Emergency Response Plan FINAL DRAFT November 2009 21 Mayor or Acting Mayor The Mayor, or Acting Mayor, and Council form the Policy Group, which provides emergency policy and direction to the Town's Emergency Operations Centre (EOC). As Chair of the Policy Group, the Mayor has the following responsibilities: Provide overall emergency policy and direction to the EOC Director (CAO); Activate the emergency notification system through the Fire Communications Centre; Declare an emergency within the designated area; Declare that the emergency has terminated (Note: Council may also terminate the emergency); Notify Emergency Management Ontario, Ministry of Community Safety and Correctional Services of the declaration of the emergency and termination of the emergency; Notify the Chair of The Regional Municipality of York of the declaration of the emergency and termination of the emergency, or of the activation or partial activation of the EOC; Notify the public of the declaration of an emergency; Request Regional government assistance, as required; Act as the primary spokesperson for the Town, authorize the release of information on behalf of the Town or delegate that authority to the CAO and/or the Public Information Officer; Issue authoritative instructions, information and warnings to the general public by way of the media as authorized and requested by various agencies; Ensure the Members of Council are advised of the declaration and termination of an emergency, and are kept informed of the emergency situation. Aurora Emergency Response Plan FINAL DRAFT November 2009 22 EOC Director The Chief Administrative Officer is the Director of the EOC for the Town of Aurora. The EOC Director has the following responsibilities: Chair the Municipal Emergency Control Group (MECG); Activate the emergency notification system through the Fire Communications Centre; Exercise overall management responsibility for the coordination between response and supporting agencies in the Emergency Operations Centre, and set priorities for response efforts in the affected areas; Establish the appropriate staffing level for the EOC and continuously monitor organizational effectiveness to ensure that appropriate modifications occur as required; Liaise with the Mayor on policies and procedures, as appropriate; Approve, in conjunction with the Mayor, major announcements and media releases prepared by the Emergency Information Coordinator, in consultation with the MECG; Ensure that a communication link is established between the MECG and the Emergency Site Manager (ESM); Determine the need to activate a Citizen Inquiry hotline; Ensure risk management principles and procedures are applied to all EOC activities; Determine what sections are needed, assign section chiefs as appropriate and ensure they are staffing their sections as required: o Operations Section Chief o Logistics Section Chief o Planning Section Chief o Finance Section Chief Determine which management staff positions are required and ensure they are filled as soon as possible: o Information Officer o Liaison Officer o Risk Management/Legal Officer Call out additional Town staff to provide assistance, as required; Ensure that operational periods are established and that initial EOC response priorities and objectives are decided and communicated to all involved parties; Appoint alternate MECG members when an identified position is vacant at the time of an emergency; Document all decisions/approvals. Aurora Emergency Response Plan FINAL DRAFT November 2009 23 Risk Management/Legal Officer The Town Solicitor acts as the Risk Management Officer. The Risk Management Officer is a support function of the EOC Management Section, and has the following responsibilities: Ensures that good risk management practices are applied throughout the response organization; Protects the interests of all EOC members, agencies and organizations by ensuring due diligence in information collection, decision‐making, and implementation; Monitors situations for risk exposures and ascertains probabilities and potential consequences of future events; Provides legal advice to the MECG on matters, as they apply to the actions of the Town in its response to the emergency, as requested; Provides advice to the Mayor and MECG with respect to interpretation of legislation governing the control of response to an emergency by the MECG; Provides advice on safety issues. Risk management has the authority to halt or modify any and all unsafe operations within or outside the scope of the EOC. While Risk Management has the responsibility for safety, it is recommended that a safety specialist be appointed who is familiar with all aspects of safety and relevant legislation. Aurora Emergency Response Plan FINAL DRAFT November 2009 24 Liaison Officer The Community Emergency Management Coordinator (CEMC) acts as the Liaison Officer. As a support function of the EOC Management Section, the Liaison Officer serves as the primary contact for assisting or supporting organizations and has the following responsibilities: Advises EOC Management of issues related to outside assistance and support, including current or potential inter‐organization needs; Gathers information from and about organizations that are involved with the incident. This includes obtaining, from their representatives, information about standard and specialized resources they might have, or special support that they might need, and whether there are considerations or restrictions that may impact how such resources may be used; Serves as a coordinator for organizations not represented in EOC; Provides briefings to organization representatives about the operation; Maintains a list of supporting and assisting organizations, and keeping it updated as the incident evolves. Aurora Emergency Response Plan FINAL DRAFT November 2009 25 Information Officer The Manager of Corporate Communications acts as the Information Officer. As a support function of the EOC Management Section, the Information Officer has the following responsibilities: Serve as the coordination point for all public information, media relations and internal information sources for the EOC; Establish a communication link with the Information Officer at The Regional Municipality of York, the Citizen Inquiry Supervisor and any other media coordinator(s) (i.e. agency, regional, provincial, federal, private industry, etc.) involved in the incident, ensuring that all information released to the media and public is timely, full and accurate; Ensure liaison with the MECG to obtain up‐to‐date information for media releases, co‐ordinate individual interviews and organize press conferences; Ensure that the following are advised of the telephone number of the media centre: o Media; o Municipal Emergency Control Group; o Switchboard (Town and Emergency Services); o Community Spokesperson; o Police Public Relations Officer; o Neighbouring communities, and The Regional Municipality of York; o Citizen Inquiry Supervisor; o Any other appropriate persons, agencies or businesses; Provide direction and regular updates to the Citizen Inquiry Supervisor to ensure that the most accurate and up‐to‐date information is disseminated to the public; Ensure that the media releases are approved by the Chief Administrative Officer (in consultation with the Mayor) prior to dissemination, and distribute hard copies of the media release to the EIC, the MECG, Citizen Inquiry Supervisor and other key persons handling inquiries from the media; Monitor news coverage and correcting any erroneous information; Maintain copies of media releases and newspaper articles pertaining to the emergency. A detailed Emergency Information Plan is included in Annex C. Aurora Emergency Response Plan FINAL DRAFT November 2009 26 Citizen Inquiry Supervisor The Manager of Customer Services is the Citizen Inquiry Supervisor. The Citizen Inquiry function is located at the Aurora Town Hall. This emergency position is part of the Information function supporting the EOC Management Section. The Citizen Inquiry Supervisor has the following responsibilities: Establish a Citizen Inquiry Service, including the appointment of personnel and designation of telephone lines; Inform the Emergency Information Coordinator of the establishment of the Citizen Inquiry Service and designated telephone number(s); Inform the affected emergency services, the Municipal Emergency Control Group (MECG) and Town switchboards of the establishment of the Citizen Inquiry Service and designated telephone numbers; Ensure operators are informed of MECG members' telephone numbers in the EOC; Ensure liaison with the Emergency Information Coordinator to obtain current information on the emergency; Respond to and re‐direct inquiries and reports from the public based upon information from the Emergency Information Coordinator. (Such information may be related to school closings, access routes or the location of evacuee centres); Respond to, and redirect inquiries pertaining to, the investigation of the emergency, deaths, injuries or matters of personnel involved with or affected by the emergency to the appropriate emergency service; Respond to, and redirect inquiries pertaining to, persons who may be located in evacuation and reception centres to the registration and inquiry telephone number(s); Procure staff to assist, as required. Aurora Emergency Response Plan FINAL DRAFT November 2009 27 2. Operations Section The Operations Section coordinates the operational requirements of the response and directs resources and equipment, as required, to fulfill emergency management requirements. The Operations Section may be staffed by the following positions, according to the requirements of the emergency: • Chief, York Regional Police • Fire Chief, or alternate • General Manager, Emergency Medical Services • York Region Medical Officer of Health (MOH) or Associate MOH • York Region Commissioner of Community and Health Services • Director of Infrastructure and Environmental Services • Utility Representative – PowerStream Aurora Emergency Response Plan FINAL DRAFT November 2009 28 Chief, York Regional Police The Chief, York Regional Police, as a member of the Operations Section, has the following responsibilities: If assigned by the EOC Director, act as the Operations Section Chief and ensure the operations function is carried out, including coordination of response for all operational functions assigned to the EOC; Activate the emergency notification system through the Fire Communications Centre; Maintain a communications link between Incident Commanders at the site(s) for the purpose of coordinating the overall response, resource requests and event status information; Ensure Planning Section is provided with Branch Status Reports and Major Incident Reports; Ensure liaison with the York Region Commissioner of Community Services regarding the establishment, security and operation of evacuation and reception centres; Ensure the protection of life and property and the provision of law and order; Provide police services in other facilities, as required; Notify the coroner of fatalities; Ensure liaison with other community, provincial and federal police agencies, as required; Provide an Emergency Site Manager, if required. Aurora Emergency Response Plan FINAL DRAFT November 2009 29 Fire Chief As a member of the Operations Section, the Fire Chief has the following responsibilities: If assigned by the EOC Director, act as the Operations Section Chief and ensure the operations function is carried out including coordination of response for all operational functions assigned to the EOC; Activate the emergency notification system through the Fire Communications Centre; Provide the MECG with information and advice on firefighting and rescue matters; Depending on the nature of the emergency, assign the Site Manager and inform the MECG; Maintain a communications link between Incident Commanders at the site(s) for the purpose of coordinating the overall response, resource requests and event status information; Ensure Planning Section is provided with Branch Status Reports and Major Incident Reports; Inform the Mutual Aid Fire Coordinator and/or initiating mutual aid arrangements for the provision of additional firefighters and equipment, if needed; Determine if additional or special equipment is needed and recommend possible sources of supply, e.g., breathing apparatus, protective clothing; Provide assistance to other community departments and agencies and be prepared to take charge of or contribute to non‐fire fighting operations if necessary, e.g., rescue, first aid, casualty collection, evacuation; Provide advice and clarifications about the implementation details of the Emergency Response Plan; Provide an Emergency Site Manager, if required. Aurora Emergency Response Plan FINAL DRAFT November 2009 30 General Manager, York Region Emergency Medical Services (EMS) As a member of the Operations Section, the General Manager, EMS, has the following responsibilities: If assigned by the EOC Director, act as the Operations Section Chief and ensure the operations function is carried out, including coordination of response for all operational functions assigned to the EOC; Ensure emergency medical services at the emergency site; Depending on the nature of the emergency, assign the Site Manager and inform the MECG; Maintain a communications link between Incident Commanders at the site(s) for the purpose of coordinating the overall response, resource requests and event status information; Ensure Planning Section is provided with Branch Status Reports and Major Incident Reports Obtain emergency medical services from other municipalities for support, if required; Ensure triage at the site; Advise the MECG if other means of transportation are required for large‐scale response; Ensure liaison with the receiving hospitals; Ensure liaison with the Medical Officer of Health, as required. Aurora Emergency Response Plan FINAL DRAFT November 2009 31 York Region Medical Officer of Health or Associate Medical Officer of Health As a member of the Operations Section, the Medical Officer of Health (MOH), or Associate MOH, has the following responsibilities: If assigned by the EOC Director, act as the Operations Section Chief and ensure the operations function is carried out, including coordination of response for all operational functions assigned to the EOC; Activate the emergency notification system through the Fire Communications Centre; Act as a coordinating link for all emergency health services at the MECG: Ensure liaison with the Ontario Ministry of Health and Long‐Term Care, Public Health Branch; Depending on the nature of the emergency, assign the Site Manager and inform the MECG; Maintain a communications link between the senior health official at the site(s) for the purpose of coordinating the overall response, resource requests and incident status information; Ensure Planning Section is provided with Branch Status Reports and Major Incident Reports; Ensure liaison with the ambulance service representatives; Provide advice on any matters that may adversely affect public health; Provide authoritative instructions on health and safety matters to the public through the Emergency Information Coordinator; Coordinate the response to disease‐related emergencies or anticipated emergencies such as epidemics, according to Ministry of Health and Long‐Term Care policies; Ensure coordination of all efforts to prevent and control the spread of disease during an emergency; Notify Infrastructure and Environmental Services Director of the need for potable water supplies and sanitation facilities; Ensure liaison with Community and Health Services on areas of mutual concern regarding health services in evacuee centres. Aurora Emergency Response Plan FINAL DRAFT November 2009 32 York Region Commissioner of Community and Health Services As a member of the Operations Section, the Commissioner of Community and Health Services has the following responsibilities: If assigned by the EOC Director, act as the Operations Section Chief and ensure the operations function is carried out, including coordination of response for all operational functions assigned to the EOC; Ensure the well‐being of residents who have been displaced from their homes by arranging emergency lodging, clothing, feeding, registration and inquiries and personal services; Supervise the opening and operation of temporary and/or long‐term evacuee centres, and ensuring they are adequately staffed; Ensure liaison with the police chief with respect to the pre‐designation of evacuee centres that can be opened on short notice; Liaise with the Medical Officer of Health on areas of mutual concern regarding operations in evacuee centres; Ensure that a representative of the York Region Board of Education and/or the York Region Separate School Board is/are notified when facilities are required at evacuee reception centres, and that staff and volunteers utilizing the school facilities take direction from the Board representative(s) with respect to their maintenance, use and operation; Ensure liaison with area Homes for the Aged and Nursing Homes as required. Aurora Emergency Response Plan FINAL DRAFT November 2009 33 Director of Infrastructure and Environmental Services As a member of the Operations Section, the Director of Infrastructure and Environmental Services has the following responsibilities: If assigned by the EOC Director, act as the Operations Section Chief and ensure the operations function is carried out, including coordination of response for all operational functions assigned to the EOC; Activate the emergency notification system through the Fire Communications Centre; Provide the MECG with information and advice on engineering and public works matters; Depending on the nature of the emergency, assign the Site Manager and inform the MECG; Maintain a communications link between Incident Commanders at the site(s) for the purpose of coordinating the overall response, resource requests and event status information; Ensure Planning Section is provided with Branch Status Reports and Major Incident Reports; Ensure liaison with the public works representative from the neighbouring community(ies) and The Regional Municipality of York to ensure a coordinated response; Ensure provision of engineering assistance; Ensure construction, maintenance and repair of Town roads; Ensure the maintenance of sanitary sewage and water systems; Provide equipment for emergency pumping operations. Ensure liaison with the Fire Chief concerning emergency water supplies for firefighting purposes; Provide emergency potable water, supplies and sanitation facilities to the requirements of the Medical Officer of Health; Discontinue any public works service to any resident, as required, and restoring these services when appropriate; Ensure liaison with public utilities to disconnect any service representing a hazard and/or to arrange for the provision of alternate services or functions; Provide public works facilities, vehicles, equipment and personnel as required by any other emergency services; Ensure liaison with the conservation authority regarding flood control, conservation and environmental matters, and being prepared to take preventative action. Aurora Emergency Response Plan FINAL DRAFT November 2009 34 Utility Representative – PowerStream As a member of the Operations Section, the Utility Representative – PowerStream has the following responsibilities: Monitor the status of power outages and customers without services; Provide updates on power outages, as required; Provide liaison with Hydro One, as required; Provide liaison with other area Hydro Utilities, as required; Ensure liaison with the public works representative; May provide assistance with accessing generators for essential services, or other temporary power measures. Aurora Emergency Response Plan FINAL DRAFT November 2009 35 3. Planning Section The Planning Section gathers information critical to the incident in order to develop, disseminate and evaluate incident action plans. The Planning Section may be staffed by the following positions, according to the requirements of the emergency: Director of Planning and Development Services Director of Building and By‐law Services Director of Customer and Legislative Services/Town Clerk Library, CEO Aurora Emergency Response Plan FINAL DRAFT November 2009 36 Director of Planning and Development Services The Director of Planning and Development Services is the Planning Section Chief. The Planning Section Chief has the following responsibilities: Ensure that the following responsibilities of the Planning Section are addressed as required: o Collect, analyze, and display situation information; o Prepare periodic Situation Reports; o Prepare and distribute EOC Action Plan and facilitate Action Planning process; o Track Resources; o Conduct Advance Planning activities and report; o Document and maintain files on all EOC activities; Provide technical support services to the various EOC sections and branches; Establish the appropriate level of organization for the Planning Section; Exercise overall responsibility for the coordination of activities within the section; Keeps the EOC Director informed of significant issues affecting the Planning Section; In coordination with the Municipal Emergency Control Group (MECG), ensures that Status Reports are completed and utilized as a basis for EOC Situation Reports and EOC Action Plans; Provide staff to assist the Public Information Officer; Provide accurate up‐to‐date mapping for the Municipality and surrounding area, in consultation with GIS staff; Provide property data as required by the MECG; Provide general planning assistance to the MECG. Aurora Emergency Response Plan FINAL DRAFT November 2009 37 Director of Building and By‐law Services As a member of the Planning Section, the Director of Building and By‐law Services has the following responsibilities: Provide the Municipal Emergency Control Group with information and advice on building conditions and by‐law enforcement matters. Make recommendations on the demolition of unsafe structures; Provide Provincial Offences Officers to York Regional Police if requested to do so. Aurora Emergency Response Plan FINAL DRAFT November 2009 38 Director of Customer and Legislative Services/Town Clerk As a member of the Planning Section, the Director of Customer and Legislative Services/Town Clerk has the following responsibilities: Ensure all important decisions made and actions taken by the Municipal Emergency Control Group (MECG) are recorded; Collect, organize and file all completed event or disaster‐related forms, including: all EOC position logs, Situation Reports, EOC Action Plans and any other related information, just prior to the end of each operational period; Ensure that maps and status boards are kept up to date, in consultation with the Planning and Development Services Department and GIS staff; Provide a process for registering MECG members and maintaining a MECG member list; Notify the required support and advisory staff about the emergency and the location of the Emergency Operations Centre; Arrange for printing of material, as required; Distribute EOC Situation Reports, EOC Action Plan, and other documents, as requested; Maintain a permanent archive of all Situation Reports and EOC Action Plans associated with the emergency; Coordinate the provision of clerical staff to assist in the Emergency Operations Centre, as required; Upon direction by the Mayor, ensure that all Members of Council are advised of the declaration and termination of the emergency; Upon direction by the Mayor, arrange special meetings of Council, as required, and advise Members of Council about the time, date, and location of the meetings; Procure staff to assist, as required. Aurora Emergency Response Plan FINAL DRAFT November 2009 39 Library CEO As a member of the Planning Section, the Library CEO has the following responsibilities: Assist with Planning issues as assigned; Assist with information gathering, as required; Other duties as assigned. Aurora Emergency Response Plan FINAL DRAFT November 2009 40 4. Logistics Section The Logistics Section arranges for and coordinates all material, services, equipment and resources required to manage and resolve the emergency. The Logistics Section tracks usage and current locations of these items. The Logistics Section may be staffed by the following positions, according to the requirements of the emergency: Director of Parks and Recreation Services Manager, Human Resources Manager, IT Services Coordinator, Purchasing Aurora Emergency Response Plan FINAL DRAFT November 2009 41 Director of Parks and Recreation Services The Director of Parks and Recreation Services is the Logistics Section Chief. The Logistics Section Chief has the following responsibilities: Activating the emergency notification system through the Fire Communications Centre; Ensuring that security is in place for the Emergency Operations Centre (EOC) and registration of MECG members; Ensuring the EOC facilities and equipment are operational and supervising the support roles of the Purchasing Coordinator, IT Services Manager and Human Resources Manager; Ensuring that the operating cycle is met by the MECG and related documentation is maintained and kept for future reference; Addressing any action items that may result from the activation of the Emergency Response Plan, and keep MECG informed of implementation needs; Maintaining the records and logs for the purpose of debriefs and post‐emergency reporting that will be prepared; Coordinating the acquisition, distribution and scheduling of various modes of transport (i.e., public transit, school buses, trains, boats, and trucks) for the purpose of transporting persons and/or supplies, as required, by members of the MECG and the support and advisory staff; Coordinating the use of Municipal facilities in consultation with York Region Commissioner of Community and Health Services. Aurora Emergency Response Plan FINAL DRAFT November 2009 42 Manager of Human Resources As a member of the Logistics Section, the Manager of Human Resources has the following responsibilities: Coordinate and process requests for human resources; Coordinate offers of, and appeals for, volunteers with the support of the MECG; Select the most appropriate site(s) for the registration of human resources; Ensure records of human resources and administrative detail, that may involve financial liability, are completed; Ensure that a Volunteer Registration Form is completed when volunteers are involved, and a copy of the Form is retained for Town records; Ensure identification cards are issued to volunteers and temporary employees, where practical; Coordinate transportation of personnel to and from site(s), in consultation with the Director of Planning and Development Services; Ensure liaison with community support agencies (e.g., St. John’s Ambulance, Canadian Red Cross); Obtain assistance, if necessary, from Human Resources and Skills Development Canada, as well as other government departments, public and private agencies and volunteer groups. Aurora Emergency Response Plan FINAL DRAFT November 2009 43 Manager of IT Services As a member of the Logistics Section, the Manager of IT Services has the following responsibilities: Activate the emergency notification system of the local amateur radio operators group, if required; Initiate the necessary action to ensure the telephone system at the Municipal offices and EOC function as effectively as possible, as the situation dictates; Ensure that the emergency communications centre is properly equipped and staffed with appropriate technical staff to maintain equipment and trouble shoot problems; Maintain an inventory of community and private sector communications equipment and facilities within the community, which could, in an emergency, be used to augment existing communications systems; Make arrangements to acquire additional communications resources during an emergency; Arrange for the operation of fax machines, computer and other technical resources, as required. Aurora Emergency Response Plan FINAL DRAFT November 2009 44 Purchasing Coordinator As a member of the Logistics Section, the Purchasing Coordinator is responsible for: Providing and securing equipment and supplies not owned by the Town of Aurora; Ensuring liaison with Finance/Administration Section in order to assist with maintaining accurate records of expenses; Ensuring liaison with purchasing agents of the neighbouring communities and The Regional Municipality of York, if necessary; Maintaining and updating a list of all vendors (including 24‐hour contact numbers), who may be required to provide supplies and equipment; Ensuring emergency fuel contracts for vehicles and standby generators is active and in good standing. Aurora Emergency Response Plan FINAL DRAFT November 2009 45 5. Finance/Administration Section The Finance/Administration Section performs duties related to administration, finance and staffing specific to the emergency. This includes keeping track of incident‐related costs, purchasing and compensation and claims. As the Chief of the Finance/Administration Section, the Director of Corporate and Financial Services has the following responsibilities: Provide information and advice on financial matters as they relate to the emergency; Activate units within Finance/Administration Section, as required; In consultation with the EOC Director, confirm adequacy of expenditure limits as identified in the Purchasing Policy; Ensure there is a continuum of payroll process for all employees; Ensure liaison, if necessary, with the Treasurers/Directors of Finance of neighbouring communities and The Regional Municipality of York; Ensure that records of expenses are maintained for future claim purposes; Ensure the prompt payment and settlement of all the legitimate invoices and claims issued during an emergency; Ensure all requirements under the Ontario Disaster Relief Assistance Program are met by the Town and submitted to the Minister of Municipal Affairs and Housing within 14 days of the emergency. Aurora Emergency Response Plan FINAL DRAFT November 2009 46 Relationship between CCG and Emergency Site Manager (ESM): Depending on the nature of the emergency, and once the Site Manager has been assigned, the CCG relationship with the ESM is to offer support with equipment, staff and other resources, as required. The CCG will also ensure that the rest of the community maintains municipal services. Relationship between ESM and command and control structures of emergency responders The senior representative for each emergency responder (police, fire, EMS, public works) at the site will consult with the ESM so as to offer a coordinated and effective response. Regular briefings will be held at the site and chaired by the ESM so as to establish the manner and process to the emergency. Relationship between the Town of Aurora and York Region Some services are provided by The Regional Municipality of York to the Town of Aurora. In the event of an emergency, it is important that the two levels of local government operate in a cohesive, planned manner. This Emergancy Response Plan contemplates the sharing of resources in order to provide the citizens of the Town of Aurora and The Regional Municipality of York with an effective, planned and cooperative approach to emergency management. Risk analysis and critical infrastructure assessment have been jointly completed by the Region and the Town of Aurora as well as the surrounding area municipalities. It is recognized that, in the event of a large scale emergency involving several or all of the nine area municipalities, the ability of the Region to provide staff to all nine EOCs and the Regional EOC may become strained, in which case the local area municipality may receive assistance from those agencies by communications link, rather than a direct presence in the local EOC. Aurora Emergency Response Plan FINAL DRAFT November 2009 47 PART 7: EMERGENCY TELECOMMUNICATIONS PLAN Upon implementation of the Emergency Response Plan, it will be important to ensure that communications are established between the emergency site and the EOC. Also, communications may be required at various locations including evacuation centres, hospitals, and other key responding agencies. The Emergency Telecommunications Coordinator (ETC) is part of the initial Emergency Notification Procedure. The ETC will call upon his/her contacts for further communications support, as required. The Emergency Telecommunications Office will be located in an area adjacent to the EOC. It is equipped with portable hand radios, battery back‐up, two‐way radio with the necessary channels to communicate with police, fire, EMS and the Ontario Fire Marshal. Communications between the EOC and the other responding agencies will be with the support of a runner. All messages are to be written on the approved forms and logged. Should the Town of Aurora lose all telephone communications, pre‐arranged communications could be obtained through the local Amateur Radio Operators Network. Aurora Emergency Response Plan FINAL DRAFT November 2009 48 PART 8: DISTRIBUTION LIST Copy Number Location Issued dd/mm/yy 1 Mayor 2‐9 Councillors 10 Chief Administrative Officer 11 Fire Dispatch 12 Fire Chief 13, 14 Regional Police 15 Director of Infrastructure and EnvironmentaL Services 16 Director of Building and By‐law Services 17 Director of Customer and Legislative Services 18 Director of Corporate and Financial Services 19 Town Solicitor 20 Town Clerk 21 Director of Parks and Recreation Services 22 Director of Planning and Development Services 23 Manager of Human Resources 24 Emergency Information Officer 25 Manger of Information Technology 26 Representative/General Manager – PowerStream 27‐34 Regional Municipality of York 35 Canadian Red Cross 36 Southlake Regional Healthcare Centre 37 York Region District School Board 38 York Catholic District School Board 39 Red Cross, York Region Branch 40‐41 Emergency Management Ontario 42‐45 CEMCs and Alternates Aurora Emergency Response Plan FINAL DRAFT November 2009 49 PART 9: UPDATES AND AMENDMENTS Updated dd/mm/yy Comments Updated By: Aurora Emergency Response Plan FINAL DRAFT November 2009 50 APPENDIX 1: ANIMAL EMERGENCY PLAN (To be developed) APPENDIX 2: ACCESSIBLE CUSTOMER SERVICE PLAN (Under development)