Agenda (Appointed) - Accessibility Advisory Committee - 20250910Town of Aurora
Accessibility Advisory Committee
Meeting Agenda
Date:Wednesday, September 10, 2025
Time:7 p.m.
Location:Holland Room, Aurora Town Hall
Meetings are available to the public in person and via live stream on the Town’s YouTube channel.
To participate, please visit aurora.ca/participation.
Pages
1.Call to Order
2.Land Acknowledgement
3.Approval of the Agenda
4.Declarations of Pecuniary Interest and General Nature Thereof
5.Receipt of the Minutes
5.1 Accessibility Advisory Committee Meeting Minutes of June 11, 2025 1
That the Accessibility Advisory Committee meeting minutes of
June 11, 2025, be received for information.
1.
6.Delegations
7.Matters for Consideration
7.1 Memorandum from Accessibility Advisor; Re: 2022 – 2026 Multi-Year
Accessibility Plan Detailed Update
6
That the memorandum regarding 2022 – 2026 Multi-Year
Accessibility Plan Detailed Update be received; and
1.
That the Accessibility Advisory Committee comments regarding
2022 – 2026 Multi-Year Accessibility Plan Detailed Update be
received and referred to staff for consideration and further
action as appropriate.
2.
7.2 Round Table Discussion; Re: Town of Aurora Multi-Year Accessibility
Plan 2022 to 2026
(Link to Multi-Year Accessibility Plan)
That the Accessibility Advisory Committee comments regarding
the Town of Aurora Multi-Year Accessibility Plan 2022 to 2026
be received and referred to staff for consideration and action as
appropriate.
1.
8.Informational Items
9.New Business
10.Adjournment
Town of Aurora
Accessibility Advisory Committee
Meeting Minutes
Date:
Time:
Location:
Wednesday, June 11, 2025
7 p.m.
Holland Room, Aurora Town Hall
Committee Members: Councillor Wendy Gaertner (Chair)*
Lois Davies
John Lenchak*
Elaine Martini*
Jo-anne Spitzer
Marilyn Williams
Members Absent: Alison Hughes (Vice Chair)
Other Attendees: Gregory Peri, Accessibility Advisor
Ishita Soneji, Deputy Town Clerk
*Attended electronically
_____________________________________________________________________
1. Call to Order
The Chair called the meeting to order at 7:08 p.m.
2. Land Acknowledgement
The Committee acknowledged that the meeting took place on Anishinaabe lands,
the traditional and treaty territory of the Chippewas of Georgina Island,
recognizing the many other Nations whose presence here continues to this day,
the special relationship the Chippewas have with the lands and waters of this
territory, and that Aurora has shared responsibility for the stewardship of these
Page 1 of 24
Accessibility Advisory Committee Meeting Minutes
June 11, 2025 2
lands and waters. It was noted that Aurora is part of the treaty lands of the
Mississaugas and Chippewas, recognized through Treaty #13 and the Williams
Treaties of 1923.
3. Approval of the Agenda
Moved by Jo-anne Spitzer
Seconded by Marilyn Williams
That the agenda as circulated by Legislative Services be approved.
Carried
4. Declarations of Pecuniary Interest and General Nature Thereof
There were no declarations of pecuniary interest under the Municipal Conflict of
Interest Act, R.S.O. 1990, c. M.50.
5. Receipt of the Minutes
5.1 Accessibility Advisory Committee Meeting Minutes of April 9, 2025
Moved by Marilyn Williams
Seconded by Elaine Martini
1. That the Accessibility Advisory Committee meeting minutes of
April 9, 2025, be received for information.
Carried
6. Delegations
None.
7. Matters for Consideration
7.1 Memorandum from Accessibility Advisor; Re: Site Plan Application SP-
2024-09 (Submission #2), 28 Sunday Drive
Page 2 of 24
Accessibility Advisory Committee Meeting Minutes
June 11, 2025 3
Staff provided an overview of the memorandum noting that the applicant
has incorporated all suggestions and comments as suggested by the
Committee previously.
The Committee had no further suggestions or feedback.
Moved by John Lenchak
Seconded by Elaine Martini
1. That the memorandum regarding Site Plan Application SP-2024-09
(Submission #2) 28 Sunday Drive be received; and
2. That the Accessibility Advisory Committee comments regarding
Site Plan Application SP-2024-09 (Submission #2) be received and
referred to staff for consideration and further action as appropriate.
Carried
7.2 Round Table Discussion; Re: Town of Aurora Multi-Year Accessibility Plan
2022 to 2026
Staff provided the following updates:
York Region Multi-Year Accessibility Plan roundtable including
discussions on various topics such as the educational approach
towards AODA going forward to go beyond minimum standards,
how municipalities are achieving compliance requirements, funding
required to achieve accessible standards across the board, and
Ministry's approach in involving local and small organizations in
educating and bringing awareness to achieve accessible standards
Accessibility Compliance Audit to the Province, response to a
questionnaire from the Province was submitted in May with
detailed overview and proof as requested, and now currently in the
process to respond on further follow up questions.
The Committee and staff discussed about the details of the questionnaire
and the follow up requirements and next steps.
York Region Transit (YRT) Plan discussion with YRT staff indicated
that 65% of current bus stops are accessible and are working
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Accessibility Advisory Committee Meeting Minutes
June 11, 2025 4
towards ensuring all bus stops are accessible. Further details were
shared regarding training offered by YRT, and other services such
as Mobility On-Request Paratransit to assist with public transit
service.
The Committee discussed and emphasized the need for local businesses,
libraries and other public areas to keep YRT services contact information
available for those individuals with accessible needs.
National Accessibility Awareness Week (NAAW) highlights of the
events and activities that took place during NAAW including guest
speaker, various drop-in and sport programs, sensory room and
carts and presence of various community organizations
showcasing their accessible programs
The Committee inquired about the overall attendance at these programs
and events and extended their appreciation to staff on the efforts for a
successful week.
Town Wide Parking Study discussion with consultants highlighting
the focus on improving parking in the downtown core, accessible
and equitable access to residential street parking, maintaining
barrier-free spots as per requirements, accessible EV parking, and
signage to track accessible parking in public spaces
Staff sought the Committee's feedback on the adequate evacuation
means and shared the availability of evacuation chairs. The Committee
and staff discussed about the use and function of the evacuation chairs,
training required to ensure proper use in emergency situations, and the
cost and maintenance of the chairs.
The Committee requested that an overview of the incomplete items in the
2022-2026 Multi-Year Accessibility Plan be brought forward to a future
meeting.
Moved by John Lenchak
Seconded by Elaine Martini
Page 4 of 24
Accessibility Advisory Committee Meeting Minutes
June 11, 2025 5
1. That the Accessibility Advisory Committee comments regarding
the Town of Aurora Multi-Year Accessibility Plan 2022 to 2026 be
received and referred to staff for consideration and action as
appropriate.
Carried
8. Informational Items
None.
9. New Business
None.
10. Adjournment
Moved by John Lenchak
Seconded by Elaine Martini
That the meeting be adjourned at 9:02 p.m.
Carried
Page 5 of 24
100 John West Way
Aurora, Ontario
L4G 6J1
(905) 727-3123
aurora.ca
Town of Aurora
Memorandum
Corporate Services
Re: 2022 – 2026 Multi-Year Accessibility Plan Detailed Update
To: Accessibility Advisory Committee
From: Gregory Peri, Accessibility Advisor
Date: September 10, 2025
Recommendation
1. That the memorandum regarding 2022 – 2026 Multi-Year Accessibility Plan Detailed
Update be received; and
2. That the Accessibility Advisory Committee comments regarding 2022 – 2026 Multi-
Year Accessibility Plan Detailed Update be received and referred to staff for
consideration and further action as appropriate.
Background
At the previous Accessibility Advisory Committee on July 11, 2025, the Committee
requested that a detailed overview of the incomplete items in the 2022 – 2026 Multi-
Year Accessibility Plan (M.Y.A.P.) be brought forward for review. Each of the 24
initiatives in the M.Y.A.P. has been reviewed; 14 are complete, eightare currently being
worked on, two will be reviewed at a later date. This plan and its associated initiatives is
actively managed in an industry leading corporate performance digital platform.
Analysis
Enhance accessibility awareness within the organization and the
community through education and awareness campaigns.
Complete
Establish annual departmental implementation plans which will
include detailed deliverables and timelines.
Complete
Page 6 of 24
2022 – 2026 Multi-Year Accessibility Plan Detailed Update
September 10, 2025 Page 2 of 5
Enhance leadership knowledge and skills to ensure compliance
with Town policies, Human Rights legislation, A.O.D.A and other
related legislation.
Complete
Establish a comprehensive accessibility plan for municipal
elections.
Complete
Evaluate Town programs and services through Town employee
resource groups to ensure inclusion and equitable participation of
residents, employees, and visitors with disabilities in Town
operated programs.
Complete
Research and develop a streamlined process for Town employees
to access American Sign Language (ASL), Communication Access
Real-Time Translation (C.A.R.T) and other accessibility services
and supports to provide equitable access to residents, employees,
and visitors with disabilities.
Complete
Ensure that employees and members of Council have the tools and
resources to develop and provide information in an accessible
format through various platforms.
Complete
Establish an outreach strategy and partner with local secondary
schools to provide accessibility co-op positions and opportunities
for persons with disabilities.
Complete
Foster a culture of employee engagement and inclusion through
analysis of the Employee Engagement Survey and the development
of action plans in partnership with the Equity and Inclusion
Advisory Group.
Complete
Prepare the Town for self-automated vehicles, ensuring
accessibility considerations are incorporated in the early planning
stages.
Complete
Page 7 of 24
2022 – 2026 Multi-Year Accessibility Plan Detailed Update
September 10, 2025 Page 3 of 5
Installation of Audible Pedestrian Signals to advise individuals who
are visually impaired when they have the right-of-way to cross at a
signalized intersection and in which direction, they may cross the
intersection: Yonge Street and Kennedy, Yonge Street and
Henderson, Wellington and Wells Street
Complete
Develop universal design policy, encouraging developers to offer
accessible features in homes.
Complete
Procured a consulting firm to assist in the review of facilities to
identify opportunity to install universal washrooms at Town Hall,
Aurora Family Leisure Complex, Aurora Community Centre, and
Victoria Hall.
Complete
Conduct a Building Code Assessment to determine where Town
facilities are deficient regarding barrier-free access. Further capital
projects to be developed based on the report and areas of non-
compliance.
Complete
Conduct a review of snow clearing policies, practices and
procedures using an accessibility and equity analysis and develop
a strategy to reduce barriers that significantly limit the mobility of
people with disabilities.
In Review
Conduct a review of parking policies, practices and procedures
using an accessibility and equity analysis and develop a strategy to
reduce barriers that significantly limit the mobility of people with
disabilities.
In Review
Explore a low-cost vehicle sensor program to help manage parking
and curb space.
In Review
Explore the possibility of introducing accessible scooter parking
and charging stations.
In Review
Page 8 of 24
2022 – 2026 Multi-Year Accessibility Plan Detailed Update
September 10, 2025 Page 4 of 5
Installation of Power Door Operators at all Town facilities lacking
barrier-free entrances and providing accommodation for persons
using mobility assistance devices.
In Review
Procured a consulting firm to assist in the review of facility rinks,
providing a cost analysis and identifying barriers to be removed:
Custom clear ice rink boards, Accessible change rooms,
Accessible entrance into ice rink
In Review
Acoustic accessibility to be addressed, reducing sound quality
(echo) issues. Acoustic accessibility is achieved when what is
spoken is received by the listener at a volume that allows the
words to be clearly heard and understood: Stronach Aurora
Recreation Complex, Aurora Family Leisure Complex
In Review
Comprehensive review of park and trail systems to identify barriers
to be removed.
In Review
Establish Town employee resource groups to advance accessibility
and inclusion. Employee resource groups will be created for one-
time consultation on a specific topic or established for ongoing
engagement within a specific area.
Paused
Procured a consulting firm to assist in the review of Victoria Hall,
providing a cost analysis and identifying barriers to be removed:
Ramp at front entrance, Level main floor to provide equal access to
all amenities, Universal washroom
Paused
Page 9 of 24
2022 – 2026 Multi-Year Accessibility Plan Detailed Update
September 10, 2025 Page 5 of 5
Figure 1 - M.Y.A.P. Scorecard
Attachments
1. 2022 – 2026 Multi-Year Accessibility Plan
Page 10 of 24
TOWN OF AURORA
Multi-Year
Accessibility
Plan
2022-2026
Page 11 of 24
Contents
Message from the Chair of the Accessibility Advisory Committee .................................... 2
Town of Aurora Multi-Year Accessibility Plan 2022 - 2026 ................................................. 3
Statement of Commitment ................................................................................................. 3
Background .......................................................................................................................... 3
Structure and Governance .................................................................................................. 4
Accessibility Advisory Committee ..................................................................................... 5
Duties and functions of the Accessibility Advisory Committee ................................... 5
2022 - 2026 Priorities and Commitments ............................................................................. 6
General Requirements ......................................................................................................... 6
General Requirement Outcomes .................................................................................... 6
2022 - 2026 General Requirement Goals ....................................................................... 7
Customer Service Requirements ........................................................................................ 7
Customer Service Outcomes .......................................................................................... 7
2022 - 2026 Customer Service Goals ............................................................................. 8
Information and Communications Requirements ............................................................ 8
Information and Communications Outcomes ............................................................... 8
2022 - 2026 Information and Communications Goals ................................................. 8
Employment Requirements ................................................................................................ 9
Employment Outcomes ................................................................................................... 9
2022 - 2026 Employment Goals ..................................................................................... 9
Transportation Requirements ............................................................................................. 9
Transportation Outcomes ............................................................................................. 10
2022 - 2026 Transportation Goals ............................................................................... 10
Design of Public Spaces (D.O.P.S) Requirements .......................................................... 10
Design of Public Spaces Outcomes ............................................................................. 11
2022 - 2026 Design of Public Spaces Goals ............................................................... 11
Procedures for Preventative and Emergency Maintenance ........................................... 12
Procedures for Dealing with Temporary Disruptions ..................................................... 12
Document Accessibility Acknowledgement .................................................................... 13
Page 12 of 24
Message from the Chair of the Accessibility Advisory Committee
The Accessibility Advisory Committee is proud to present the 2022 - 2026 Accessibility
Plan for the Town of Aurora. We are a committee designed and dedicated to making our
town a more inclusive place - a place without barriers, restrictions, or roadblocks to
access of any kind. The Accessibility Advisory Committee believes that a more
accessible town, a more inclusive town, is in every respect, a better town.
This report will review the Town’s recent achievements in the improvement of
accessibility. These include but are not limited to our continuous work updating the
Town’s website to comply with Web Content Accessibility Guidelines (W.C.A.G)
requirements, installing automatic door openers, induction loops and wayfinding
signage at municipal buildings, installing modern pool hoists, adult change tables, a
Sensory Pathway at the Stronach Aurora Recreation Complex and the installation of
audible pedestrian signals at key intersections.
With our focus on future accessibility endeavours, we will continue with the installation
of our Power Door Operator project for all town facilities and audible pedestrian signals
at other Aurora intersections, for the accommodation and safety of our community
members with mobility devices and visual impairments.
As we work to improve the accessibility of our new and renovated town facilities, we will
also be focusing on integrating the Accessibility for Ontarians with Disabilities Act
Standards and the new Ontario Building Code requirements into one comprehensive
document.
As an outreach strategy, we will look to partner with local secondary schools to provide
accessibility co-op positions and positions for persons with disabilities. Lastly, we will
continue to bring accessibility awareness to the community through ongoing education
campaigns.
On behalf of the Accessibility Advisory Committee, I would like to thank the members of
Town Council and our community, who have collaborated with us over the years to
breakdown barriers, improve accessibility in our community and make Aurora a leader
in accessibility advancement and innovation.
Cheers to more positive changes for the future!
Sincerely,
Rachelle Stinson, Chair (2018-2022)
Accessibility Advisory Committee
Page 13 of 24
Town of Aurora Multi-Year Accessibility Plan 2022 - 2026
Prepared by: Accessibility Advisor
Phone: (365) 500-3172
accessibility@aurora.ca
www.aurora.ca/accessibility
Executive Summary
The Town of Aurora is dedicated to the continuous improvement of accessibility within
the community, and achieving the goals set out by the Accessibility for Ontarians with
Disabilities Act (A.O.D.A). The development of the Town of Aurora’s Multi-Year
Accessibility Plan 2022 - 2026 illustrates how the Town will implement the legislative
requirements of the A.O.D.A by identifying, removing, and preventing barriers for
residents, employees, and visitors.
The plan is established in compliance with the requirements in the Integrated
Accessibility Standards Regulation (I.A.S.R). The plan is based on best practice
research, input from the Town’s 2018 - 2022 Accessibility Advisory Committee and
Town staff, and is organized around the following standards:
x Customer Service
x Information and Communications
x Employment
x Transportation
x Design of Public Spaces
Statement of Commitment
The Town of Aurora is committed to creating an accessible community that respects
the dignity and independence of people with disabilities who benefit from the use of
Town programs, services, and facilities. The Town will continue its work to identify and
remove accessibility barriers and maintains its commitment to meet the requirements
of the Ontarians with Disabilities Act, 2001 (O.D.A), Accessibility for Ontarians with
Disabilities Act, 2005 (A.O.D.A), Accessible Canada Act (Bill C-81), and the Ontario
Human Rights Code.
Background
The Town of Aurora celebrates its growing and diverse population as a source of
strength, vitality and economic opportunity, and is committed to improving
opportunities for people with disabilities. The development of the Town’s Accessibility
Plan illustrates how the Town will implement the legislative requirements of the A.O.D.A
by identifying, removing and preventing barriers for residents, employees and visitors.
Page 14 of 24
Over the past several years, the Town has undertaken several initiatives aimed at
ensuring that the municipality remains inclusive and barrier-free by following the plans
guiding principles. These include:
x Effective collaboration and engagement with the Accessibility Advisory
Committee, residents and other community members to ensure that the Town
makes informed decisions that shape our community.
x Be proactive and timely to meet the provincial compliance deadlines.
x Ensure fiscal responsibility that provides quality public services while
maintaining a sustainable budget.
x Enhance training and leadership knowledge to ensure compliance with Town
policies and provincial legislations.
x Create barrier-free public spaces using the standards above the minimum
requirements of the Ontario Building Code and Design of Public Spaces to build a
universally designed community for residents, employees and visitors.
x Innovate and improve modern technologies, solutions and approaches to
accessibility.
x Support and respect all community members who use Town goods, services and
facilities, and provide alternative options if necessary to enable people with
disabilities.
Structure and Governance
Implementation of the A.O.D.A falls within the Town’s Corporate Services Department
and Accessibility Office. Accountability for the I.A.S.R is a shared responsibility with
various departments. The Accessibility Office has an overarching responsibility to
ensure that respective clauses are executed according to legislative requirements
pertaining to the service they deliver. For example:
x Bylaw Services is responsible for Accessible Taxis.
x Corporate Communications is responsible for website compliance and
information and communication supports.
x Human Resources is responsible for employment requirements.
x Operational and Engineering Services are responsible for the Design of Public
Spaces.
x Aurora Public Library is responsible for access to or arranging for the provision
of access to accessible materials where they exist in the public library.
General clauses are led by the Corporate Services Department through the work of the
Accessibility Office. Responsibilities of the Accessibility Office include, but are not
limited to:
x Development of the Corporate Accessibility Plan.
Page 15 of 24
x Implementing legislative consultation processes.
x Working with all levels of government on accessibility-related issues.
x Developing and reviewing policies.
x Creating training modules and materials.
x Reporting on compliance to the Province of Ontario.
Accessibility Advisory Committee
The Accessibility Advisory Committee is a municipal requirement of the A.O.D.A. The
objective of the Accessibility Advisory Committee is to provide focus on Town initiatives
ensuring that goods, services and facilities will be offered in a manner that respects the
inherent dignity, diversity and abilities of all individuals.
Accessibility Advisory Committee Members:
x Rachelle Stinson (Chair) (2018 - 2022)
x Councillor Harold Kim (Chair) (2023 - 2024)
x Matthew Abas (Vice Chair) (2018 - 2022)
x Peter Angelo (Vice Chair) (2023 - 2026)
x Hailey Reiss (2018 - 2026)
x Max Le Moine (2018 - 2023)
x John Lenchak (2018 - 2026)
x Jo-anne Spitzer (2018 - 2026)
x Alison Hughes (2023 - 2026)
x Lois Davies (2023 - 2026)
x Jeffrey Preston (2023 - 2026)
x Councillor Rachel Gilliland (2018 - 2020)
x Councillor John Gallo (2020 - 2022)
The Town of Aurora and its Accessibility Advisory Committee are committed to
ensuring people of all ages and abilities have the same opportunities as they live, work,
or visit the Town of Aurora.
Duties and functions of the Accessibility Advisory Committee
The Town of Aurora’s Accessibility Advisory Committee is responsible for providing
advice to the municipality on a wide range of processes to ensure public services and
facilities are accessible to everyone. The three main activities of the Accessibility
Advisory Committee are to:
1. Advise municipal Council about
o the requirements and implementation of accessibility standards.
o the preparation of accessibility reports.
o other matters for which the council may seek its advice.
Page 16 of 24
2. Review site plans and drawings described in Section 41 of the Planning Act that
the committee selects.
3. Perform all other functions specified in the regulations.
The Town will consult the committee on the following specific matters:
x When establishing, reviewing and updating multi-year accessibility plans.
x When developing accessible design criteria in the construction, renovation or
placement of bus stops and shelters.
x When determining the proportion of on-demand accessible taxicabs needed in
the community.
x On the need, location and design of accessible on-street parking spaces when
building new or making major changes to existing on-street parking spaces.
x Before building new or making major changes to existing recreational trails to
help determine specific trail features.
x On the needs of children and caregivers with various disabilities in their
community when building new or making major changes to existing outdoor play
spaces.
x On the design and placement of rest areas when building new or making major
changes to existing exterior paths of travel.
x On site plans and drawings from developers, when requested.
2022 - 2026 Priorities and Commitments
The Town of Aurora’s Multi-Year Accessibility Plan 2022 - 2026 includes new and
continuing initiatives and outcomes that will help the Town meet its commitment to an
accessible community. The Town is committed to improving opportunities and
eliminating barriers to provide equal access for all residents, employees, and visitors of
Aurora.
General Requirements
The general requirements of the I.A.S.R under the A.O.D.A require the Town of Aurora to
have accessibility policies, a statement of commitment and a Multi-Year Accessibility
Plan. In addition to the requirements, the Town is working to increase accessibility for
residents, employees and visitors by creating non-legislated initiatives that ensure
barriers to accessibility are identified and addressed across the organization.
General Requirement Outcomes
x Continue updating Town of Aurora bylaws, policies, procedures and guidelines to
reflect the requirements of the A.O.D.A.
x Review established Accessible Customer Service Standard and Integrated
Accessibility Standards Regulation policies as per the Town’s retention bylaw.
Page 17 of 24
x Continue procuring goods, services, facilities and kiosks that include
accessibility criteria and features.
x Continue updating the multi-year accessibility plan to identify, remove, and
prevent barriers for people with disabilities.
x Continue to show the progress being made in accomplishing goals of the Town
of Aurora’s Multi-Year Accessibility Plan.
x Continue to complete mandatory A.O.D.A training appropriate to the person's role
in a timely manner and in a variety of formats.
o Continue to educate and train staff to consider accessibility impacts of all
new planning, projects, policies and initiatives.
o Continue to record and track employee learning and development
activities specifically related to A.O.D.A and accessibility requirements.
o Continue to ensure that all training, activities, course materials and
learning approaches are created and delivered in accessible formats.
x Continue to engage and consult with the Accessibility Advisory Committee to
advance accessibility.
x Continue to host employee meetings and public events in facilities and public
spaces that are accessible.
2022 - 2026 General Requirement Goals
x Establish Town employee resource groups to advance accessibility and
inclusion. Employee resource groups will be created for one-time consultation on
a specific topic or established for ongoing engagement within a specific area.
x Enhance accessibility awareness within the organization and the community
through education and awareness campaigns.
x Establish annual departmental implementation plans which will include detailed
deliverables and timelines.
x Enhance leadership knowledge and skills to ensure compliance with Town
policies, Human Rights legislation, A.O.D.A and other related legislation.
Customer Service Requirements
The Town of Aurora is committed to providing excellent customer service for all
residents, employees and visitors with disabilities. The Customer Service Standard
under the I.A.S.R requires the Town to provide accessible public services for people with
disabilities and to ensure that policies and procedures are in place to support this
requirement.
Customer Service Outcomes
x Continue to complete mandatory A.O.D.A training, including customer service
training for to staff, volunteers and third parties to gain resources and tools on
how to better assist a customer with a disability.
x Receive and respond to feedback about in which goods, programs, services and
facilities are provided to persons with disabilities.
Page 18 of 24
x Continue providing accessible processes for receiving feedback.
x Continue providing service disruption notices in a timely manner.
x Continue to ensure that people with disabilities receive goods and services of the
same quality and within the same timeline as others and benefit equally from
customer service initiatives.
2022 - 2026 Customer Service Goals
x Establish a comprehensive accessibility plan for municipal elections.
x Evaluate Town programs and services through Town employee resource groups
to ensure inclusion and equitable participation of residents, employees, and
visitors with disabilities in Town operated programs.
Information and Communications Requirements
The Information and Communications Standard under the I.A.S.R requires the Town to
communicate and provide information in ways that are accessible to people with
disabilities. The Town of Aurora’s Information and Communications Standard Policy
was established to ensure digital accessibility in all services and information the Town
provides to residents, employees and visitors.
Information and Communications Outcomes
x Ensuring that Town processes for receiving and responding to feedback are
accessible to people with disabilities by providing or arranging for the provision
of accessible formats and communication supports.
x Continue to arrange for accessible formats and communication supports by
consulting with the person making the request to determine suitable accessible
formats or communication supports in a timely manner at no additional cost.
x Continue to inform the public of the availability of accessible materials and
provide accessible formats and communication supports upon request.
x Continue to evaluate and remediate the Town’s website and web content to
conform to W.C.A.G 2.1 in accordance with the timelines set out by the I.A.S.R.
x Continue to evaluate and remediate the Town’s website and web content to
exceed accessibility compliance requirements by providing the appropriate
frameworks, tools, guidelines and training for all Town staff.
x Continue to ensure that the Town's website and web content incorporate the
Information and Communications Standard Policy.
x Continue reformatting and building corporate templates to meet W.C.A.G 2.1 in
accordance with the timelines set out by the I.A.S.R.
x Continue conducting reviews of the Town’s Information and Communications
Standard Policy and update to reflect current best practices in digital
accessibility.
2022 - 2026 Information and Communications Goals
x Research and develop a streamlined process for Town employees to access
American Sign Language (ASL), Communication Access Real-Time Translation
Page 19 of 24
(C.A.R.T) and other accessibility services and supports to provide equitable
access to residents, employees, and visitors with disabilities.
x Ensure that employees and members of Council have the tools and resources to
develop and provide information in an accessible format through various
platforms.
Employment Requirements
The Town of Aurora is committed to creating an inclusive environment with equality for
all who work, live and play here. The Employment Standard under the I.A.S.R sets out
accessibility requirements that the Town must follow to support the recruitment and
accommodation of employees with disabilities.
Employment Outcomes
x Continue to ensure all employees and successful applicants with disabilities are
informed of available supports and accommodations.
x Continue to ensure all applicants are informed of available accommodations
during the recruitment, assessment, and the selection processes.
x Continue to consult with employees to provide and arrange for accessible
formats and communication supports upon request.
x Continue to provide employees individualized workplace emergency response
information upon request.
x Continue to maintain a return-to-work process and provide individual
documented accommodation plans for employees with disabilities as required.
x Continue to ensure the needs of employees with disabilities considered for the
purposes of performance management, career development, advancement, and
redeployment.
x Continue preparing individualized accommodation and emergency response
plans for Town employees with disabilities.
x Continue to conduct employee equity surveys to inform workforce planning
priorities through data-informed decision making.
2022 - 2026 Employment Goals
x Establish an outreach strategy and partner with local secondary schools to
provide accessibility co-op positions and opportunities for persons with
disabilities.
x Foster a culture of employee engagement and inclusion through analysis of the
Employee Engagement Survey and the development of action plans in
partnership with the Equity and Inclusion Advisory Group.
Transportation Requirements
The Transportation Standard of the I.A.S.R sets out the requirements to prevent and
remove barriers to make public transportation and related services more accessible.
Both the Town of Aurora and the Regional Municipality of York share this Standard. York
Region is responsible for and creates action items for removing barriers and specialized
Page 20 of 24
transportation services. While the Town is not responsible for all components of the
Transportation Standard, the Town has obligations under the Duties of Municipalities
and Taxi Cabs.
Transportation Outcomes
x Continue to consult with the Accessibility Advisory Committee, the public and
persons with disabilities to determine the proportion of on-demand accessible
taxicabs required in the community.
x Ensure that owners and operators of licensed taxicabs are prohibited from:
o charging a higher fare or an additional fee for persons with disabilities than
for persons without disabilities for the same trip.
o charging a fee for the storage of mobility aids or mobility assistive devices.
x Ensure that owners and operators of taxicabs place vehicle registration and
identification information on the rear bumper of the taxicab.
x Ensure that owners and operators of taxicabs make available vehicle registration
and identification information in an accessible format to persons with disabilities
who are passengers.
2022 - 2026 Transportation Goals
x Prepare the Town for self-automated vehicles, ensuring accessibility
considerations are incorporated in the early planning stages.
x Conduct a review of snow clearing policies, practices and procedures using an
accessibility and equity analysis and develop a strategy to reduce barriers that
significantly limit the mobility of people with disabilities.
x Conduct a review of parking policies, practices and procedures using an
accessibility and equity analysis and develop a strategy to reduce barriers that
significantly limit the mobility of people with disabilities.
x Explore a low-cost vehicle sensor program to help manage parking and curb
space.
x Explore the possibility of introducing accessible scooter parking and charging
stations.
Design of Public Spaces (D.O.P.S) Requirements
The Design of Public Spaces Standards of the I.A.S.R provides technical requirements
that ensure newly constructed or redeveloped public spaces are designed to allow for
people with disabilities to move through and use amenity spaces comfortably. In
addition to these requirements, the Town must also comply with the Ontario Building
Code’s requirements for accessibility in the built environment, often exceeding the
requirements through the application of the Town of Aurora Accessibility Design
Standards.
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Design of Public Spaces Outcomes
x Integrate the Town of Aurora Accessibility Design Standards to incorporate the
requirements of the A.O.D.A., the I.A.S.R and the new Ontario Building Code
requirements into one accessible document.
x Prioritize and retrofit existing built environment barriers at recreational trails,
outdoor public use eating areas, outdoor play spaces, exterior paths of travel,
accessible parking, and facilities.
x Improve the accessibility of public spaces and workplaces by incorporating
accessible design during renovations and redevelopments of recreational trails,
outdoor public use eating areas, outdoor play spaces, exterior paths of travel,
accessible parking and facilities.
x Continue to prevent and remove barriers within Town recreational trails, outdoor
public use eating areas, outdoor play spaces, exterior paths of travel, accessible
parking and facilities using the new Town of Aurora Accessibility Design
Standards.
x Maintain accessible elements in public spaces through monitoring and regularly
planned preventative maintenance.
x Respond to temporary disruptions when accessible elements in public spaces
are not in working order by notifying the public and prioritizing remediation.
2022 - 2026 Design of Public Spaces Goals
x Installation of Audible Pedestrian Signals to advise individuals who are visually
impaired when they have the right-of-way to cross at a signalized intersection
and in which direction, they may cross the intersection:
o Yonge Street and Kennedy
o Yonge Street and Henderson
o Wellington and Wells Street
x Installation of Power Door Operators at all Town facilities lacking barrier-free
entrances and providing accommodation for persons using mobility assistance
devices.
x Develop universal design policy, encouraging developers to offer accessible
features in homes.
x Procured a consulting firm to assist in the review of facilities to identify
opportunity to install universal washrooms at:
o Town Hall
o Aurora Family Leisure Complex
o Aurora Community Centre
o Victoria Hall
x Procured a consulting firm to assist in the review of Victoria Hall, providing a
cost analysis and identifying barriers to be removed:
o Ramp at front entrance
o Level main floor to provide equal access to all amenities
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o Universal washroom
x Procured a consulting firm to assist in the review of facility rinks, providing a cost
analysis and identifying barriers to be removed:
o Custom clear ice rink boards
o Accessible change rooms
o Accessible entrance into ice rink
x Acoustic accessibility to be addressed, reducing sound quality (echo) issues.
Acoustic accessibility is achieved when what is spoken is received by the listener
at a volume that allows the words to be clearly heard and understood:
o Stronach Aurora Recreation Complex
o Aurora Family Leisure Complex
x Conduct a Building Code Assessment to determine where Town facilities are
deficient regarding barrier-free access. Further capital projects to be developed
based on the report and areas of non-compliance.
x Comprehensive review of park and trail systems to identify barriers to be
removed.
Procedures for Preventative and Emergency Maintenance
To guarantee the ongoing functionality and accessibility of elements within public
spaces, The Town has processes for both preventative and emergency maintenance.
This includes regular inspections, timely repairs, and scheduled maintenance of all
accessible elements as required.
x Preventative Maintenance: We will conduct routine inspections and maintenance
checks to proactively identify and rectify any potential issues with accessible
elements in public spaces. This will involve regular assessments and upkeep
schedules to ensure the continual functionality of these elements.
x Emergency Maintenance: In the event of sudden breakdowns or malfunctions of
accessible elements, The Town will respond accordingly. This includes
establishing emergency contact information, immediate repair procedures, and
interim measures to mitigate accessibility disruptions.
Procedures for Dealing with Temporary Disruptions
Recognizing the possibility of temporary disruptions to accessible elements, The Town
has processes to address these situations promptly and effectively.
x Identification of Disruptions: We will promptly identify and acknowledge any
temporary disruptions or non-functionality of accessible elements in public
spaces.
x Communication and Notification: Clear communication channels will be
established to inform the public about temporary disruptions. This will include
posting notices, updating websites, utilizing social media, and providing
alternative accessibility solutions during the period of disruption.
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x Timely Resolution: A commitment to resolving disruptions swiftly by prioritizing
repairs, ensuring alternative accommodations, and maintaining regular updates
on the progress of restoration efforts.
The information enclosed in the 2022 - 2026 Accessibility plan outlines the goals and
processes for identifying, removing, and preventing barriers for residents, employees,
and visitors. For more information or feedback on this Accessibility Plan or Accessibility
in Aurora please contact the Accessibility Advisor at (365) 500-3172 or
accessibility@aurora.ca.
Document Accessibility Acknowledgement
The Town of Aurora is committed to ensuring the accessibility of our documents to all
individuals, in compliance with the Accessibility for Ontarians with Disabilities Act
(A.O.D.A.). We have made every effort to achieve full compliance with accessibility
standards in the preparation of this document.
Please note the following:
x This document has been prepared to conform to the accessibility standards
outlined in the A.O.D.A. and the Web Content Accessibility Guidelines (W.C.A.G.)
2.0, Level AA. Our aim is to provide an inclusive experience for all users.
x At the time of posting this document, it complied with the accessibility standards
in effect. However, as accessibility standards may evolve over time, we cannot
guarantee ongoing compliance. We encourage you to contact us if you encounter
any accessibility issues.
x If you require further assistance or have any concerns regarding the accessibility
of this document, please contact us at accessibility@aurora.ca
We are dedicated to addressing your concerns and providing reasonable
accommodations whenever possible.
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