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Agenda - Special General Committee - 20071110SPECIAL GENERAL COMMITTEE AGENDA N0.07-44 SATORDAY, 9:00 AM 10, 2007 COUNCIL MANNERS AURORA TOWN NALL PUBLIC RELEASE 7/11 /07 / AuioRA TOWN OF AURORA SPECIAL GENERAL COMMITTEE MEETING AGENDA NO. ®7-44 Saturday, November 10, 2007 9:00 a.m. Mayor Morris in the Chair I DECLARATIONS OF PECUNIARY INTEREST Il APPROVAL OF AGENDA RECOMMENDED: THAT the agenda as circulated by the Corporate Services Department be approved as presented. 111 DELEGATIONS a) Mr. John Gutteridge, Director of Financial Services/Treasurer Re: Review of 2008 Operating Budget Process b) Aurora Public Library Board Re: Review of 2008 Operating Budget c) Ms Techa Van Leeuwen, Director of Building Re: Review of 2008 Operating Budget d) Ms Sue Seibert, Director of Planning & Development Re: Review of 2008 Operating Budget e) Mr. Bob Panizza, Director of Corporate Services Re: Review of 2008 Operating Budget f) Mr. John Gutteridge, Director of Financial Services Re: Review of 2008 Operating Budget Special General Committee Meeting No. 07-42 Page 2 of 3 Saturday, October 20, 2007 IV CONSIDERATION OF ITEMS REQUIRING SEPARATE DISCUSSION V ADJOURNMENT Special General Committee Meeting No. 07-42 Page 3 of 3 Saturday, October 20, 2007 AGENDA ITEMS 1. 2008 Operating Budget - Draft 1 - Covering Memo P 1-a (Budget printed separately to be inserted in Binder) RECOMMENDED: THAT the 2008 Operating Budget - Draft 1, be received for information. 2. FS07-048 - Capital Budget Report to October 24, 2007 pg. 1 RECOMMENDED: THAT report- FS07-048 be received; and THAT the budget adjustments as identified on Attachment "2" of the report be approved. �ENEF=' 0 , �VIRTTEE — AT wo e Aurora, ON L4G 6J7 lJ i�.L 1• Phone: 905-727-3123 ext, 4111 Ypalm lit, good, cowpawy 'mme-aurora.ca MEMORANDUM DATE: November 7, 2007 NOVENBER 10, 2007 TO: Mayor and Members of Council . FROM: L. John Gutteridge, Director of Finance/Treasurer RE: 2008 Operating Budget Town of Aurora Financial Services ..AGENDAiTEM # Enclosed are inserts for your budget binders that include all business plans and operating budgets for all departments with the exception of Leisure Service and Public Works. We are not providing Leisure and Public Works as we anticipate there might be changes to Leisure Services as a result of adjustments to the Business Plan and we are planning our next operating budget meeting to review these two budgets. We have also provided a Net Budget Increase Comparison for the departments included in this package. The format for the budget is a two page per department format which is different than last year and as directed at your meeting in June. Page one of each budget just summarizes the 2008 budget going from 2008 Adjusted Base to 2008 Final Budget. Page two of each budget provides you with historical data such as 2007 Approved Budget to 2007 Estimated Expenditures as well as our 2008 Draft Budget and our Outlooks for 2009 through 2011. The 2007 Estimated Expenditures are exactly that, these numbers represent what we estimate our final expenditures for 2007 will be. Although we have put a lot of work in these estimates Council should be reminded that they are just estimates. Also enclosed is Report No. FS07-048 Capital Budget Report to October 24, 2007 that you requested at your last Budget Meeting on the number of Capital Projects that have not been started this year. On Saturday it is our desire to review the budgets for the departments attached and we have scheduled various Directors to attend to make a small presentation and to answer any questions on their budget. Just a reminder to Council that when we are reviewing each of these budgets on Saturday should you wish to see more detail we will be able to drill down on, each category and provide greater detail. Should you have any questions regarding the attached information please do not hesitate to call either myself or the appr priate Director. L. John Gutteridge — —1 m— Printed on 8-Nov-07 SPECIAL GENERAL COMMITTEE - NOVENBER 10, 2 --- AGENDA rTEM # 2� /- TOWN OF AURORA AUIZQIRA GENERAL COMMITTEE No. FS07-048 SUBJECT: Capital Budget Report to October 24, 2007 FROM: L. John Gutteridge, Director of Finance/Treasurer DATE: . November 10, 2007 RECOMMENDATIONS THAT Report No. FS07-048 be received, and THAT the budget adjustments as identified on Attachment "2" of the report be approved. BACKGROUND At our capital budget meeting of October 20, 2007 Council requested that we present a report that shows the capital projects that have yet to be started in 2007 together with an explanation. COMMENTS Attachment #1 is a copy of our regular quarterly report that we present to Council. For this report we have updated the information to October 24, 2007. We have been remiss in our previous presentations in explaining this report. If you look at the column titled "Total Expenditures as of October 24, 2007" this identifies what has been spent on this project, if the project is blank or shows $0 then the project has not been started.. It should be pointed out that we are reporting a project has not started because we have not expended any money as of the date of the report. It could be that the project has started but no invoices have been paid to date, this is why you should also look at the Project Status column. If you refer to the column titled 'Project Status and Rationale for Balance" this will provided Council with an explanation of the current status of the project or the reason for it not being started. We generally use the 'Proposed Resolution" to address any surplus or deficit that may have resulted upon the completion of the project. -1- SPECIAL GENERAL COMMITTEE — NOVENBER 10, 2007 November 6 2007 . -2- Report No. FS07-048 OPTIONS 1. That the report be received and that Council approve the budget adjustments as identified on Attachment "2" of the report. 2. That the report be received for information and Financial Services be instructed to provide alternatives for the format of this report. FINANCIAL IMPLICATIONS We are recommending the closing of some project that will impact various accounts as identified on Attachment "2 CONCLUSIONS The intent of the attached report is to keep Council informed of the status of all the Capital Projects that have been approved and not yet completed. If Council does not find this format useful we will look to present this in a different format for future reports. LINK TO STRATEGIC PLAN Goal D: Ensure transparent, accountable and open governance in concert with informed and involved citizens Objective D1: Continue the commitment of fiscal responsibility and accountability Objective D3: Be accountable and transparent to residents by ensuring open and accessible information flow,and accessible decision -making ATTACHMENTS Attachment #1 — Table of Capital Projects Attachment #2 -- Summary of Budget Adjustments PRE -SUBMISSION REVIEW Senior Management Team - October 31, 2007 Prepared by: �L.4ohn Gutteridge, Director of Finance/Treasurer -Ext. #4111 � t L. John Gutteridge 7� ohn S. Rogers Director of Finance/Treasurer Chief Administrative Officer -2- U, 21 R G O 7 C N a7 N O O. O IL rn LC y O C r a = m E N fa `� C y DD c m a@ 0 E C a o c IDo 0) o a o ,O N o O �. l0 'U, O a N O >. O =p '.>-. 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N Q O O (Ya 0 C 0 m 11 V' to 0) .. O m LO - (O O C N co r N co N (LO N H CL a- Q LL fA fR ER (R fA Uf Wa of y N m 0) d (O a) C _ m o v G Q ^ 0 C W 0) r O o 0 m C C O o v 0 0 �- M N _m LL IL av 46 c o .0 ra �. ° t r 0 -d: aNi 3 a7 N (O 0 OLU O r O �_ O) �. - T Q M O > O (n W U) Y U) m 6. N _U O >O. rr.. � O N N (a .n N �° a) x L 0. Q v u O w r 0 d -C. E °' w o I- oo c (a N N u m N LL v Y a7 �.. o N IL o c a E v a K °tl o d a) a) ° as as — m C r o f ct (a U E a �._ m C L C m CL _I m 2 Q1 I- z (0 N IL 2 '0.. (.r -13- S $ : a EGIAL\ a e - f \ eo {f; ® - _ \}o ;§») * - - k) 2 & : k( ;! mm LL /( LU _ U) .. 0 . /// £ £ // \»K =ak ) . ;F { 7co )\) ��k §§0 / �§) {(�§\ 2 ,JLL a Z 0 (D« 0 C-4 tz<§ \ § 0 OvENBER Im 2007 -14- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007e f Run Date: 1118=07 8:52 A File: Net Budgets -Draftt Town of Aurora Operating Budget -- 2008 -- Draft 1 Net Budget Increase - Comparisons 2007 2008 200812007 2008 Net Net Net Variance Incr. - % to Budget Budget Prior Year Details Mayor and Council Council Administration 01150 COUNCIL EXPENDITURES 476,923 514,393 37,470 7.9 Total Council Administration 476,923 514,393 37,470 7.9 Council Initiatives 01160 COUNCIL PROGRAMS 82,800 82,800 0 0.0 01181 ACCESSIBILITY COMMITTEE 200 200 0 0.0 01182 HERITAGE COMMITTEE 5,200 5,200 0 0.0 01183 ECONOMIC DEVELOPMENT COMMITTEE 7,700 7,700 0 0.0 01184 ENVIRONMENTAL COMMITTEE 8,400 8,400 0 0.0 01186 YONGE STREET COMMERCIAL AREA SUB 3,400 30,473 27,073 796.3 01190 ANTI -LITTERING INITIATIVE 1,500 1,500 0 0.0 Total Council Initiatives 109,200 136,273 27,073 24.8 Total Mayor and Council 536,123 650,666 64,543 11.0 Administration CAD 01201 GAG ADMINISTRATION 321,244 362,359 41,115 12.8 01202 LEGAL SERVICES 477,403 557,830 80,427 16.8 01302 MARKETING AND COMMUNICATIONS 296,092 376,450 80,358 27.1 08103 ECONOMIC DEVELOPMENT 160,968 233,617 72,649 45.1 Total CAD 1,255,707 1,530,256 274,549 21.9 Corporate Services 01301 CORPORATE SERVICES ADMINISTRATION 467,795 522,447 54,652 11.7 01304 HUMAN RESOURCES 401,494 420,419 18,925 4.7 01350 ELECTIONS 20,000 47,100 27,100 135.5 01402 INFORMATION TECHNOLOGY 765,780 853,016 87,236 11.4 01403 TELECOMMUNICATIONS 221,357 211,600 (9,757) (4.4) 02402 BY-LAW & LICENSING 62,556 89,192 26,636 42.6 02403 ANIMAL AND PEST CONTROL 145,500 149,000 3,500 2.4 Total Corporate Services 2,084,482 2,292,774 208,292 10.0 Finance Department 01401 FINANCIAL SERVICES 921,161 942,775 21,614 2.3 01490 MUNICIPAL PURPOSES 546,493 624,295 77,802 14.2 Total Finance Department 1,467,654 1,567,070 99,416 6.8 Total Administration 4,807,843 5,390,100 582,257 12.1 Town Hall Building 01901 TOWN HALL BUILDING OPERATIONS 423,261 441,066 17,805 4.2 Total Building 423,261 441,066 17,805 4.2 Total Town Hall 423,261 441,066 17,805 4.2 Protection to Persons and Property Building Services 02401 BUILDING 0 0 0 0.0 Total Building Services 0 0 0 0.0 Fire/Emergency Services 02101 CENTRAL YORK FIRE SERVICES 02201 EMERGENCY PREPAREDNESS Total Fire/Emergency Services Total Protection to Persons and Property Works Public Works 03100 PUBLIC WORKS ADMINISTRATION Total Public Works Engineering Services 03200 ENGINEERING SERVICES 03205 Lot -grading Total Engineering Services Roads 03440 ROADSIDE/SWEEPING MAINTENANCE 03611 PLOW OPERATIONS Total Roads Total Works Environmental Storm 03500 STORM WATER SYSTEM 03510 CATCHBASIN/CURB MAINTENANCE 03520 CATCHBASIN CLEANING 03530 DITCHES/CULVERTS 03540 WATERCOURSES 03550 RETENTION PONDS 5,911,000 6,207,464 296,464 5.0 18,000 17,000 (1,000) (5.6) 5,929,000 6,224,464 295,464 5.0 5,929,000 6,224,464 295,464 5.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 1-1 SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 Run Date: 1118=07 8:52 AM File: Net Budgets - Draft 1 Town of Aurora Operating Budget -- 2008 -- Draft 1 Net Budget Increase - Comparisons 2007 2008 2008/2007 2008 Net. Net Net Variance Incr. - %to Budget Budget Prior Year 03560 Spills 0 0 0 0.0 Total Storm 0 0 0 0.0 Sanitary Sewer 04110 MAINLINE MAINTENANCE 04120 SANITARY LATERALS 04155 STORM SEWERS MAINTENANCE 04205 BALLYMORE SEWAGE PUMPING STATION 04210 BAYVIEWNANDORF SEWAGE PUMPING 04215 BRENTWOOD SEWAGE PUMPING STATION 04220 TEMPERANCE SEWAGE PUMPING STATION Total Sanitary Sewer Water 04225 VANDORF WATER BOOSTER STATION 04301 WATER ADMINISTRATION 04330 WATER QUALITY 04340 STAKE OUTS 04350 WATER METERS Total Water Waste Management 04710 RECYCLING OPERATIONS Total Waste Management Total Environmental Leisure Services Administration 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 07101 LEISURE SERVICES ADMINISTRATION 0 0 0 0.0 07102 HISTORICAL SOCIETY 0 0 0 0.0 Total Administration 0 0 0 0.0 Facilities 07211 COMMUNITY CENTRE ADMINISTRATION 07221 LEISURE COMPLEX ADMINISTRATION 07222 LEISURE COMPLEX BUILDING OPERATIONS 07230 22 CHURCH STREET 07235 52 VICTORIA STREET 07240 56 VICTORIA STREET 07245 VICTORIA HALL 07255 MCMAHON TENNIS 07265 215 INDUSTRIAL PARKWAY 07270 YONGE STREET (CHAMBER OF COMMERCE) 07281 STRONACH COMPLEX ADMINISTRATION 07282 STRONACH COMPLEX BUILDING 07290 SENIORS CENTRE BUILDING 07295 LESLIE STREET PROPERTY 07003 LIBRARY FACILITIES Total Facilities Parks Department 07301 PARKS OPERATIONS ADMINISTRATION 07302 PARKS OPERATIONS 07303 LEISURE SERVICES VEHICLES 07305 PARKS LANDSCAPE DESIGN Total Parks Department Community Programs 07401 COMMUNITY PROGRAMS ADMINISTRATION 07404 LEISURE COMPLEX FITNESS CENTRE 07405 LEISURE COMPLEX AQUATICS 07408 YOUTH INITIATIVES 07409 ARTS & CULTURAL 07450 SENIORS PROGRAMS Total Community Programs Special Events 07501 SPECIAL EVENTS ADMINISTRATION 07503 ARTAURORA 07504 CANADA DAY CELEBRATIONS 07505 SANTA CLAUS PARADE 07508 ARTIC ADVENTURE 07511 CHILDREN'S CONCERT SERIES 07512 MOVIE IN THE PARK 07513 RIBFEST 07516 COLOURS OF FALL CONCERT 07517 HAUNTED FOREST Total Special Events Total Leisure Services 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 OD 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 . 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 0.0 0 0 0 00 0 0 0 0.0 1-2 SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 RunDete Net Budgets AM Town of Aurora File: Net eutlgets -Draft 1 Operating Budget -- 2008 -- Draft 1 Net Budget Increase - Comparisons 2007 2003 200812007 2008 Net. Net Net Variance Incr. - %to Budget Budget Prior Year Library Library Board 07711 LB - PUB. SERV. - CIRCULATION 427,720 429,892 2,172 0.5 07713 LB - PUB. SERV. - CIRCULATION - PAGES 77,360 77,656 296 0.4 07714 LB - PUB. SERV. - INFORMATION SERVICES 1,017,690 1,033,853 16,163 1.6 07721 LB -SUPP. SERV.- SYSTEMS 237,210 305,762 68,552 28.9 07722 LB -SUPP. SERV.- TECHNICAL SERVICES 256,540 274,312 17,772 6.9 07731 ADMINISTRATION SERVICES 336,800 357,000 20,200 6.0 07741 LB -FEES, SERVICES AND GRANTS (133,700) (132,970) 730 (0.5) 07781 LB - FACILITY OPERATING COSTS 517,502 531,642 14,140 2.7 07791 LB - CAPITAL CONTRIBUTION 50,000 95,000 45,000 90.0 Total Library Board 2,787,122 2,972,147 185,025 6.6 Total Library 2,787,122 2,972,147 185,025 6.6 Planning & Development Planning 08101 DEVELOPMENT PLANNING 251,321 279,344 28,023 11.2 08102 COMMUNITY PLANNING 172,654 184,992 12,338 7.1 08104 POLICY PLANNING 370,273 390,462 20,189 5.5 Total Planning 794,248 864,798 60,550 7.6 Total Planning & Development 794,248 854,798 60,550 7.6 Taxation Lower Tier 09110 TAXATION -LOWER TIER PURPOSES - (22,789,069) (22,789,069) 0 0.0 09120 TAXATION - LOWER TIER PURPOSTES - (219,700) (225,293) (5,593) 2.5 09130 TAXATION - LOWER TIER PURPOSES - (500,000) (250,000) 250,000 (50.0) Total Lower Tier ( 23,508,769) (23,264,362) 244,407 (1.0) Total Taxation (23,508,769) (23,264,362) 244,407 (1.0) Total Details ( 8,181,172) (6,731,121) 1,450,051 (17.7) Totals ( 8,181,172) (6,731,121) - 1;4$0,051 (171) 1-3 SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 O I R LL I 0 0 0 co O O O O I (q:l 0 0 0 0 00 0 00 0 o N O 0) O p 'a 00 Itco M p � r In d r r W r„ i4 IGo O cc cc N c N E U 1 N- v o e. o a o N � m o d U o E Z p O N E Q O O O O O O O O O O O O o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O G 0 0 0 0 0 0 0 0 r 0 0 m 0 0 0 0 eL 00 7 , M i r Oj r 0 0 0 0 0 0 0 0 0 0 O o 0 0 0 0 0 0 0 o I C 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O o O O O O O 0 000 00000o I `c i O O O O O O O O O O 'O L II III 0 W N m a L J � N N N N � N N � N N N f/l N c Q d.. o N a R U w y N W o 'a ti 7. 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N Z -16- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 co o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 C. CDm 0 0 0' o o in N lL c O p = O N Z 7 u d CDr 0 N N p U E L 00 CD 0 CD L CV a O L0 m r p,� ico S.. [Oil O O O O O O O O O O O O O O O 0 O O O O 0 O O O C' O O O O O O O O 0 0 0 0 0 0 0 0 0 0 o O O o 0 0 O O O O O O O O O 0 O Lo 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 16 O O O O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 0 I O O o 0 0 0 0 0 0 0 i O O O O O O O O O O I O L L_ N p L � C J �- N N N N y N Q) N 06 f0 N a n U w N 6 N N N X LL1 0 N .�. w U Q U (6 N N C. d "' E N N a C N 0 cq m X W' d c c _3 co wS E m I_ .a N �' .. 7 ) dcf) r- N m f6 O N L > t� U LL '� N [L6 C ii .p.. C C x C 4 Wm_3 2EUofwh a 0)w� LLLL D t20 0 w Z -17- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 O O O O O O O O O O r L 1 00 O O N 1 Q 1 �A,1 O W IO m CD L CD Q C co c o c N z Le O C O c N w Le O20 c Cl c N T. La 0 O {Q O i N ❑ ti O N O <B N E N W LLr 0 H rr 'a o > N 0 Q. Q ii O Lo O O o o 0 0 0 0 O Lo O O 00 00 C) C) CD C) O_ Uo T D C>O O 0 0 0 0 O Lo 0 0 m 0 0 0 0 0 M 00 1 0 0 0 0 0 O O(0 0 0 0 O 0 M 0 0 00 oO OOOO o Lo 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O O O O O Q O N O O O O O O O O O O 0 0 0 o O O O 0 0 N 0 0 0 O O o o O O o N 0 N f6 i � C J U- N N N N N N 06 (D N m X w c; 0 0 U N U) O r- > X. O -ON-. � N �«- N ID U) C f6 Ull d fA C O _7 — ,6 E� 0 LL F � - d 06 0 N N p_ O N fn 06 _ (6 � O (6 W O. G N 0 6 Q io x ' 0 �': X (6 rt�+ O N X M 7 c G) U Q C p a)•� y 7 x d. W C4 p J 0 Of W F .U) W _..i LL LL � O7.. F J U' C) U) Z.. SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CHIEF ADMINISTRATIVE OFFICER About the Office of the Chief Administrative Officer The mission of the office of the Chief Administrative Officer (CAO) is to provide effective and efficient administrative services to three primary groups — Council, Staff and the Public. The CAO is the senior bureaucrat ultimately responsible for the proper administration of the Corporation. The Municipal Act sets out the statutory responsibilities of the CAO and they are: (a) Exercising general control and management of the affairs of the municipality for the purpose of ensuring the efficient and effective operation of the municipality (b) Performing other duties as are assigned by the municipality The Office of the CAO currently has four divisions: 1) Administration 2) Economic Development 3) Legal Services 4) Communications For the purposes of the business plan each of the four divisions is presenting a separate plan. Note: Town ofAurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability ofthe necessary financial and staff resources and annual budget approval by Council. Page 1 of 10 —19— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CHIEF ADMINISTRATIVE OFFICER Planned Business Outcomes Planned Outcome (Goal) Efficient and effective administration of the corporation as a whole. 2008 Action Steps 1. Deal with day to day administrative issues as they arise 2. Monitor Business Plans for all departments 3. Continue to improve financial information flow by supporting the implementation of new financial processes for the Corporation 4. Review and implement changes to the Performance Management process for senior staff 5. Continue to implement programs and practices that will add to staff and overall corporate morale 6. Perform an Employee Satisfaction Survey Undertake a review of the corporate structure and implement appropriate changes 8. Conduct a citizen satisfaction survey 9. Continue co-operation and involvement with other Regional CAO's 10. Continue to support and manage the work of Legal Services, Communications and Marketing and Economic Development 11. Utilize co-op students to assist in various departmental activities 12. Preserve and maintain the heritage of Aurora's communities through promoting community programs and events 13. Review and update government program initiatives to revitalize private and public properties and buildings, including the downtown core 2009 Action Steps 1. Deal with day to day administrative issues as they arise 2. Continue Performance Management process 3. Continue to implement programs and practices that will add to staff and overall corporate morale 4. Continue to assess community needs, priorities and service delivery Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability ofthe necessary financial and staff resources and annual budget approval by Council. Page 2 of 10 —20— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET 5. Commence development of strategy in co-ordination with other levels of government to encourage live/work options in Aurora 2010 Actions Steps 1. Continue to implement 2009 Actions Steps 1, 2 and 3 2. Conduct a citizen satisfaction survey 2011 Action Steps 1. Deal with day to day administrative issues as they arise 2. Continue Performance Management process 3. Implement programs and practices that will add to staff and overall corporate morale Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor thefuture. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staffresources and annual budget approval by Council. Page 3 of 10 —21— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CHIEF ADMINISTRATIVE OFFICER Planned Business Outcomes (cont'd) Planned Outcome (Goal) Provide effective advice to Council, responding to Council's requests for assistance and implementing Council's policies. 2008 Action Steps 1. Refine an effective communication system with all members of Council 2. Continue research on appropriate methods to ensure effective responses to Council on emerging issues 3. Research and undertake a governance review 4. Provide research assistance to Mayor and Members of Council 2009 Action Steps 1. Continue to implement an effective communication system with members of Council 2. Continue to research and update methods to ensure effective response to Council on emerging issues 3. Identify and promote sustainable initiatives 4. Undertake a governance review 2010 Actions Steps 1. Continue to implement 2009 Action Steps 1 and 2 2011 Action Steps 1. Continue to implement 2009 Action Steps 1 and 2 Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanning for the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staffresources and annual budget approval by Council. Page 4 of 10 —22— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CHIEF ADNHNISTRATIVE OFFICER Planned Business Outcomes (cont'd) Planned Outcome (Goal) To ensure the Town provides a customer -friendly environment for all members of the public. 2008 Action Steps 1. Continue to emphasize customer service as a primary goal of the organization 2. Research and implement a customer satisfaction measurement system 3. Ensure that appropriate training is available to all members of staff to promote a service -friendly atmosphere 4. Continue to monitor the effectiveness of the Staff Code of Conduct 5. Continue to monitor effectiveness of the management leadership skills development 6. Develop and implement a communications and public education protocol that conveys the costs associated with community needs 7. Establish and implement customer service standards for delivering municipal services 8. Develop tools to achieve customer service standards, including enhancement of e-services on the Town's website 9. Investigate and establish multi -cultural advisory committee 10. Continue to review and update Accessibility Plan 2009 Action Steps 1. Continue to emphasize customer service as a primary goal of the organization 2. Continue to monitor the effectiveness of the Code of Conduct 2010 Actions Steps 1. Continue to implement 2008 Action Steps 1 and 2 2. Create and implement a grant for residents, non -government organizations and students aimed at local projects that focuses on healthy environments, social and physical well-being 2011 Action Steps 1. Continue to implement 2008 Action Steps 1 and 2 Note: Town ofAurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staffresources and annual budget approval by Council. Page 5 of 10 —23— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CHIEF ADMINISTRATIVE OFFICER Staff — Our Most Valuable Resource Current —Total Full Time Equivalent Staff Positions = 10 2007 2008 2009 2010 2011 Positions (FTE) Budget Forecast Forecast Forecast Full-time 10.0 11.0 12.5 12.5 13.0 Part-time 0.0 0.5 0.0 0.5 0.0 Total Permanent 10.0 11.5 12.5 13 13.0 Net Change 0.0 1.5 1.0 0.5 0.0 START-UP COSTS OF STAFF GROWTH Proposed: 2008 F/T Senior Communications Specialist N/A P/T Economic Development Administrative Assistant $4000 2009 F/T Corporate Events and Public Affairs Specialist $4000 2010 P/T Communications Administrative Assistant $4000 Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor thefuture. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. Page 6 of 10 —24— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CHIEF ADMINISTRATIVE OFFICER Operating Budget Outlook 2007 2008 Budget 2009 Forecast 2010 Forecast 2011 Forecast 0.0 0.0 0.0 0.0 0.0 Note: Town ofAurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. Page 7 of 10 —25— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CHIEF ADMINISTRATIVE OFFICER Capital Budget Outlook 2007 2008 2009 2010 2011 Budget Forecast Forecast Forecast 0.0 0.0 0.0 0.0 0.0 Note: Town ofAurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanning for the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staffresources and annual budget approval by Council. Page 8 of 10 —26— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CHIEF ADMINISTRATIVE OFFICER Accomplishments in 2007 • Implemented Management Leadership Skills Development findings • Implemented the Northern 6 joint approach to a three stream solid waste program and reviewed strategic infrastructure requirements • Commenced process to sell 15059 Leslie Street lands • Continued participation with the Customer Advisory Committee for PowerStream • Continued Provincial Offences Court Review • Continued One York technology discussions • Maintained contact with Chief Administrative Officers from surrounding municipalities _Note: Town of Aurora business plans provide the groundwork -for more detailed operational plans and serve as a management tool for planning for the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. Page 9 of 10 —27— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CHIEF ADMINISTRATIVE OFFICER ��t EI � �r7i'1 t tE+l{ IE 3 Y �t 4 E (1 1fi4 t �i i V�: li ! SIB "?Y I�i ��1t !9 Y ti it 11 ♦ "�i 1 t A t i3� + 'Eit[i � IS%9+� t�+4i t51�} I 4 1 Fi y F 13 ! ! fYPi P � I J �H o14� p •� 31 f�t � t E it t 4 d �r H3i�1'i+q ' u6: Corporate Employee Satisfaction Employee satisfaction survey 75% satisfaction Administration Council Responses to Enquiries by Response time 1 business day Support Council Public Service Customer Satisfaction Customer satisfaction survey 75% satisfaction Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. Page 10 of 10 mom SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 OCD R O p ti N LL O O [ N O r 4) d m O , E o = j N Z i O iA w 0 •m 1U0 N R a v E 00 G 0.; O p C W c L 0 0 N N a c 0o a d O a) U) O N R N 3 m •6 Q O O O O O O O co O (V C' Lo d' O L6 O 6) ;T N N O O O O O O O O O O CD 000o00Io1 o Ooo 000000 O O O O O O O O O O O O O O O O C O CD O O' O16 N IN O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 0 0 � 0 0 0 0 c`") Lo � 0)N N N O O O O O O O O O O O O O O O O O O O O O O O O O o O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 i O O O O O O O O O O a) O 06 � a L J LL U) w N N y N N � 0 Z U) N C Q d Q °) a U a m y y-C a) N W �O oQ Z ON7 ca fl- N x E.r o . 7 � U)� ,� w W'' ai m m m a a c 3 Rp' o 06 E D FL H d od 0 0 o ' iv LL a m_ c E Q C ms N a°i +pLL a �N ycn oam ��� G Q Q f6 C C w X lY:'. i N N N B—m, fQ (6 C r K li G U W coJ U w W ff?: J LL LL Gc Z) F- J C.7 U co Z: —29— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 T L 1 00 oc L N 1 Q 1 O LO m m L CL AL_J r � T ( o C L4 O O N w re o i N rn a o a� O f0 N E in LU LL } H n 'a O a) N O Q Q all m o o o 0 0 0 0 ;cn 0 0 0 0 0 0 0 0 0 0 m , (b CA N c0 cl) N^ N UU co m V' o O L0 0 0 0 0 •:0 O O O O O O O O O O O r� m 1 c0 I V cm' O c- (15 L Lo mNT 04 co coo OL00000 V) 0 000000000 0) V Loo W cd O M Lo N M' m O O O O O O ',O:' O O O O O O O O O O oo 04 coo m Cn d' N 'w N M Loo Oti0000 N o 000 00000o a O I- Lo M 00 00 1 co 17 M ( I co N N N M' N O co co O O o O I a0 I O O O O O O O O O O UN d' m M' mn O T. co 0 m 0 0 o o _0 CD CD OHO o 0 0 0 0 0 co 0 CD N V o0 (fl 1- O K co O M CO 0 0 0 0 O O O O O O O O O O N o0 N N N W I N IMI IC (o N m N W N 0 06 � U C J V- N (1) a) N m a) N a) a) V)cm N y a U U) rn U) U .a) a)LLI m £ E £ (U to a s 'U w a >C E a) mn a) o t > d mocnLnm U) w a�o� = 6 E i L �° d 06 a) (D aa)) w o d F (n 06 ° O F R ,�,. 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VL M O V W 0 0 0 0 Lo O m O co co r O O co N N d" N � CDm 0 0 0 0 N V O LA V O CO N c d" N 0 0 Oct O O O 0cli CD 0 co W 7 O CA O_ O r r Co N O O O O O O O O M O O O I�- c") CO f— cco r O W O O Lo O O O O cl) N N clo — m M Ln N { M m O N ct 0 0 0 0 O M O 1- d LC) m CC) M O co r 0 0 0 0 W N CO Ln C l Lo O fl- Lo f) N M O O O O O O O O O O V r Ch N - r O r tf) C`7 r L a L 0 06 _1 Cn a) rn a) a Q U W O Q) Lco N d C (U 7 a) C N K L 7 0] m m., !n �_ LL L F- a 0 N w c o ." a F L w X N 4 W U) J� U� W I� S U) O O W 0 0 0 0 0 0 0 N LC) Ln O O L[) 0 0 0 0 0 0 0 O L0 0 0 0 0 0 0 0 0 0 0 ro Lo N Ln 0 0 0 0 0 0 0 0 0 0 O O LL) O O N O O O O O O O N O N 0 0 m 0 00 0 0 0 0 N r O O O O O O O O O CD n C`7 N Ln O O O O O O O O O O O O LC) N C 7 LL N N Td N a) (V N � y m o E a = U a) N 0 O N C 00)) xs 3 u� a) a-Un c m C o d nCZ C6 aLL n� Z_ w ELi� U2Hs(�U -34- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 GO R d o 0 000000 0l o OOo 00OOoo CD "a Co O� O v: 0 0 o- 1� CD N l.L 3 W N- I,- O LID ;sat m CC) � O m N O aD ' p� 0 0 0 0 0 0 0 o O O o 0 0 0 0 0 0 0 0 O' O C a > O N O Z . i O � Z � co 00 000000 of o 0OO aOoOOo 0 CD v un wi 'o ❑; 00 y mo 00000o to o 000 000000 :G O N V r- W u0 O in W? o V s v ((°n o: ec i T 00 -ao 0 0 0 0 0 0 o O o 0 0 0 0 0 0 0 0 o O c 3 N O CD S_ 1 co `� 0 0 0 0 0 0 0 o O 0 0 0 0 0 0 0 0 0 0 O W O 0 O N R O N i. 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O C' O N O m � N Co- O: W �, L-p N:: 0o a ^� O L Oy W N � Z � C Q L -I V U � ro p y Q z N L m n x U) L N m (D UJ O d 0 3 y o a C9 aNi 3 a) N y dt E co -0ii H 06 3 d :: o 1�N F (op NO' c a) 06 � U � = a y /� c6 p 0 0x m 3- N U c N N n N o rt i� ❑ LU -j :2 U of W LL LL Z) -j CD C) ,y Z. -35- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 ti O O N 0 T L E d O Z .; O 0 O O N 7 u C7 Y O O O O N 3 OCD w N ❑ v u 0 0 0 n 0 0 (D 0 N Lo co M N h u) O 7 N h 0 0 In 0 0 0 0 In O N h (D m Di d of M W O O O N O O O O tD O O co O N Lr <r (o co O co I O O O O O O O O O O (O O co O O cp N 7 O h h I N O 0 0 0 00 (N M� (D zt N O O 1 d O N r- N � m CD o 0 00 0 Lo � N N O O O O V 0 0 0 0 0 O O (D O O h , O � O � 0 0 0 0 0 0 � 0 O W O C V O r N � L N L ' O 06 .Q J fn N N N Of N C Q L 6 U �U.� N N OL x 0 p" O `�- a— a Z m L N U); m Q. � co U) w N x 117 � m C-6 ;_OZ5 f6 F- .: 5 m U L 0 (6 F- R% Q. N O N U) O (a F x w WtnJ p (o :EUIrLF- O N x m 3. y. 0 0 0 0 0 0 0 0 0 0 O O W co O O O O O O O O O O O O C6 CO O O O O O O O O O O 0 0 C6 W 0 0 0 0 0 0 0 0 0 0 O O O co O O O w 0 0 0 0 0 0 O d O co O o O� 0 0 0 0 0 0 C7 h O O O V O 0 0 0 0 0 tY O h O O O O O O O O O O O O D) 1— C L N a) 0 y N 1, a; N N L N N E L N N ( O W a U 0 N o N 4) C6 0 a cn 0 � w (D 0 _ 0 C ❑ d (Oj N C N U N L Uj [6 f0 C (L6 p J LL LL L7 U -36- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT About the Corporate Services Department The Corporate Services Department is committed to providing the highest level of support and service to its client groups by facilitating access to corporate information through the utilization of best practices, while educating our clients on legislation, standards and compliance. The Corporate Services Department houses several functions including Clerk and administrative support services, by-law enforcement and licensing, human resource services and information technology services. The Clerk and administrative support services function handles a variety of duties, the majority of which are statutory in nature as prescribed by several legislative mechanisms such as the Municipal Act; Vital Statistics Act; Freedom of Information & Protection of Privacy Act and the Municipal Elections Act. The By-law Enforcement & Licensing division promotes health, safety and a harmonious community through the investigation and resolution of by-law complaints. This division's mandate is to promote voluntary compliance to by-laws through regular and consistent dialogue and education of residents. Some of the core operational functions of this division include animal licensing and control, parking control, property standards, business licensing and mobile vendor licensing. Human Resources Services division manages a variety of staff related support services to the Corporation including, benefits administration, labour relations, staff recruitment, health and safety, training and development and employee and labour relations. The Information Technology Services Division provides technical solutions and expertise to meet the strategic goals of the Town, its employees and the community by managing several corporate needs including, access to corporate data/network services, application development and support, network security, technical and communications infrastructure and database design and administration. —37— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT Planned Business Outcomes Planned Outcome (Goal) To Administer and enforce the Town by-laws and regulations to ensure the health and safety of the public. 2008 Action Steps 1. Review Animal Control Services contract and options for the future needs of the Town 2. Re -introduce pet licensing canvasser program 3. In conjunction with Public Works and Communications, develop a Town wide protocol to inform the public on any future water restrictions and administer/enforce any violations of the by-law 4. Implement recommendations from the Graffiti Abatement Ad Hoc Committee 5. Investigate and implement online licensing for both pet and business licensing 6. Create information packages for residents on the Noise By-law and Clean Yards By-law 7. Implement wireless computer tablets to increase officers field work time. 2009 Actions Steps 1. Expand public notification and enforcement of the Graffiti Abatement By-law 2. Review and update the Parking By-law Create additional information packages for residents on other Town regulatory by-laws 4. Investigate expansion of set fines under Provincial Offences Act 5. Develop and implement expanded uses for the parking control handheld units 2010 Action Steps 1. Re -introduce Taxi Driver Training program 2. Review the Town's Business Licensing By-law 3. Review new licensing by-laws for Council's consideration Im SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET -39- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT Planned Business Outcomes Planned Outcome (Goal) To provide technical solutions and expertise to meet the strategic goals of the Town, its employees and the community. 2008 Action Steps 1. Engage the services of a consultant to conduct strategic planning sessions with departments to develop and implement a new IT strategic plan 2. Implement phase 2 recommendations from 2006 computer room retrofit 3. Implement a capital asset management system for the corporation 4. In partnership with the Communications division, continue development and implementation of phase 2 for the corporate intranet 5. Investigate and implement CRM (Customer Relationship Management) system for the corporation — tracking issues across the organization 6. Research, plan and deliver a maintenance management system for the corporation 7. Research, plan and deliver internal wireless connectivity as needed S. Implement phase 2 recommendations from 2006 Risk Assessment 9. Continue integration of CityView with corporate applications 10. Implement remote/offsite devices for field inspectors 11. Continue development and enhancement of corporate policies and procedures pertaining to information technology, resources and data assets 12. Investigate improvements to network data storage, to address future data growth and retention requirements 13. Maintain and upgrade security software and hardware to reduce network risks/threats to corporate technology assets 14. Research, plan and deliver a method for securing corporate mobile and at risk devices from theft 15. Conduct a complete network assessment for the corporation and implement recommended changes 16. Initiate enterprise architecture project 17. In partnership with the Communications division, roll out further payment applications to website and streaming of council meetings to enhance e- servrce SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET 18. Implement Phase 2 DRP (disaster recovery plan) recommendations 19. Implement Vole for Town Hall facility 20. Conduct compatibility testing for future corporate software versions i.e. Microsoft Office 2007 and Vista 2009 Actions Steps Continue implementation of recommendations derived from IT Strategic Plan 2. Continue implementation of CRM (Customer Relationship Management) system for the corporation — tracking issues across the organization Host web services internally to provide enhanced online services 4. Implement network data storage improvements, to address future data growth and retention requirements Upgrade the standard corporate software (Microsoft Office) and provide Town wide training on the new version 6. Conduct a network security audit complete with network vulnerability and network penetration testing 7. In partnership with the Communications division, continue development and implementation of phase 3 for the corporate intranet Research, plan and deliver WAN (wide area network) connectivity for real time transactions Implement Phase 3 Computer Room Planning 2010 Action Steps Conduct strategic planning sessions with departments to further evolve and develop IT Strategy 2. Implement improvements to security infrastructure to address the outcomes of IT security audit Research the use of biometrics for network access and computer equipment authorizations 2011 Action Steps Review and improve corporate policies and procedures pertaining to information technology, resources and data assets 2. Plan and deliver improvements to network access and computer equipment authorizations by implementing biometric technology —41— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT Planned Business Outcomes Planned Outcome (Goal) To provide effective fiscal management of Human Resources financial resources through excellence and innovation in service delivery. 2008 Action Steps 1. Undertake consultant review of existing job evaluation structure in order to design and implement a revised methodology, structure and process 2. Develop/facilitate new job evaluation methodology/process training for job evaluation committee members on implementation of new/revised job evaluation structure 3. Update corporate human resources administration procedures to reflect current legislation/regulations/ housekeeping/organizational changes 4. Support IT with final implementation of the Info HR Employee Sejf Serve module providing employees with controlled access to screens in the Info HR system 5. Conduct external compensation review and analysis of Town positions to advise of continued competitiveness with surrounding municipalities and employment market 6. Finalize the Human Resources technology implementation of attendance tracking, through the Info HR System Upon ratification of CUPE 905 collective agreement, re -introduce Ad -hoc labour management meetings to facilitate positive labour relation issues 2009 Actions Steps 1. Facilitate process mapping of all Human Resources functions/tasks 2. Continue to develop corporate human resources administration procedures to reflect current legislation/regulations/ housekeeping/ organizational changes 3. Conduct external compensation review and analysis of Town positions to ensure continued competitiveness with surrounding municipalities and employment market 4. Facilitate implementation of new Info HR System module(s) as they become available —42— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET 2010 Action Steps 1. Develop the Town's proposal package for CUPE 905 in preparation for collective bargaining. 2. Facilitate the collective bargaining process between the Town and CUPE 905 and implement Council -approved collective agreement amendments 3. Conduct external compensation review and analysis of Town positions to determine competitiveness with surrounding municipalities and employment market 4. Continue to develop Corporate Human Resources Administration procedures to reflect current legislation/regulations/housekeeping/organizational changes as necessary 2011 Action Steps 1. Continue with 2010 Action Steps —43— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT Planned Business Outcomes Planned Outcome (Goal) To provide internal and external clients with current, accurate and easily accessible information on deliberations of Council and associated Committees. 2008 Action Steps 1. Develop the 2008 Accessibility Plan 2. Enhance Vital Statistics Registry in conjunction with the IT Division 3. Complete electronic indexing of minutes and by-laws back to 1971 4. Acquire and implement new indexing software program for minutes and preparation of agendas 5. Develop and implement policies for disaster recovering program for Council minutes, by-laws, contracts and agreements , 6. Develop and implement a new records retention by-law for inactive paper records 2009 Actions Steps 1. Develop the 2009 Accessibility Plan 2. Continue work on the indexing program 3. Continue work on the disaster recovery plan 4.Develop and implement a new records retention by-law for electronic records 5. Commence preparation for 2010 Municipal Elections 2010 Action Steps 1. Develop the 2010 Accessibility Plan 2. Conduct the 2010 Municipal Elections 3. Initiate program to convert all archived contracts and agreements to electronic format 2011 Action Steps 1. Develop the 2011 Accessibility Plan 2. Provide orientation for new Members of Council and prepare details for appointment of advisory committee members —44— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT Staff — Our Most Valuable Resource Current — Total Full Time Equivalent Staff Positions = 19 Clerks: Director of Corporate Services/Town Clerk Administrative Assistant Administrative Coordinator/Deputy Clerk Committee Secretary Committee Secretary Licensing/Vital Statistics Officer Records Management Clerk (PT1) Receptionists (PT 2) By -Law Services: By-law services Coordinator Administrative Assistant Enforcement/Licensing Officer Enforcement/Licensing Officer Parking Control (PT 4) Human Resources: Manager of Human Resources Human Resources Officer Human Resources Assistant Human Resources Assistant Nurse (PT 1) IT Services: IT Manager IT Supervisor/Applications Analyst IT Help Desk Telecom Support Technician Network/Security Administrator Database Administrator Help Desk Assistant (PT 2) 2007 2008 2009 2010 2011 Positions (FTE) Budget Forecast Forecast Forecast Full-time 19 20 21 22 23 Part-time 10 9 10 10 10 Total Permanent 19 20 21 22 23 Net Change 0 1 1 1 1 START UP COST IMPLICATIONS OF STAFF GROWTH 2008 1 IT Help Desk Telecom Support Technician $4,000 2009 1 By-law & Licensing Clerk $4,000 2010 1 IT Applications Support Technician $4,000 2011 1 By-law Enforcement Officer $4,000 —45— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT ** Insert org. chart here SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT Operating Budget Outlook 2007 2008 2009 2010 2011 Budget Budget Forecast Forecast Forecast -47- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT Capital Budget Outlook 2007 2008 2009 2010 2011 Budget Budget Forecast Forecast Forecast Em SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT Accomplishments in 2007 CLERK'S DEPARTMENT — ADMINISTRATIVE SUPPORT SERVICE 1 Assembled and distributed new Orientation Binder for Council 2. Conducted orientation training for Advisory Committees & Boards 1. Implemented new 2007 Accessibility Plan 2. Conducted a risk management analysis of all Town owned buildings through Town insurance representative 3. In conjunction with Communications, streamlined process of posting agendas and minutes on the Town's web site 4. Established protocols for the implementation of electronic distribution of agendas and minutes 5. In consultation with Council drafted new amendments to the Procedural By-law 6. Drafted new Code of Conduct for Members of Council and Advisory Committees BY-LAW ENFORCEMENT & LICENSING SERVICES 1. Drafted and implemented new Temporary Sign By-law 2. In conjunction with Communications, reviewed and updated all By-law enforcement information on web site by providing copies of most frequently used by-laws 3. Researched and coordinated the implementation of Paytickets e-commerce solution for on-line parking ticket payment 4. In conjunction with the Graffiti Abatement Ad Hoc Committee started review process of issues related to graffiti within the Town HUMAN RESOURCES SERVICES 1. Facilitated collective bargaining process for new labour relations agreement with CUPE 905 2. Implemented attendance tracking module through Info HR System 3. Updated and implemented Administrative Procedures #6 Clothing & Allowance policy; and #26 Retirement Age policy 4. Conducted external compensation review and analysis of Town positions to determine compensation competitiveness with market 5. Participated in numerous recruitment interviews and selection process for a number of key positions with the Corporation SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT INFORMATION TECHNOLOGY SERVICES Implemented a corporate standard of utilizing complex network passwords to improve network security 2. Implemented self -serve portion of the help desk application (Track -IT) 3. Developed and implemented a corporate Intranet 4. Implemented Paytickets; Aurora's first e-commerce initiative 5. Performed an internal audit of mobile phones and made changes to the provider which lead to cost savings and increased communication services 6. Obtained a consultant to lead the external audit of other telecommunication lines, configuration and equipment for reducing costs 7. Participated in the print needs analysis, and implemented recommendations based on the consultants review 8. Implemented Purchasing and Accounts Receivable modules through the Financial system 9. Researched, acquired and assisted in the installation of ceiling mounted projectors for 3 corporate boardrooms 10. Completed Phase 1 of the Computer Room Redesign 11. Completed an overhaul of the core CityView database structure and design 12. Completed the migration of MIDS data to the new server and into a new version of Oracle 13. Migrated data from Access database into SQL for CityView —50— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET CORPORATE SERVICES DEPARTMENT Key Performance Indicators r! iam�!i> KEY QUANTIFICATION 2008 SERVICE AREA PERFORMANCE TARGET INDICATOR By-law Enforcement Animal Control Services Issue an RFP for services 100% & Licensing and issue new contract for 2008 By-law Enforcement Pet Licensing Investigate & implement on Operational by Sept. & Licensing line service for pet licenses 2008. By-law Enforcement Graffiti Abatement Through Graffiti Abatement Enactment of By- & Licensing By-law Committee investigate and law May enact new graffiti abatement by-law Information Strategic Plan Engage services of Completion by Technology Services consultant to prepare new September strategic plan for IT Information Capital Asset Investigate and implement Implementation by Technology Services Management new capital asset May management software program Information Customer Relationship Investigate and implement Implementation by Technology Services Management new customer relationship June management software program Information Computer Room Completion of Phase I1 of Completion by Technology Services Retrofit the retrofit to the computer September room Human Resources Administrative Update Administrative Completion by June Procedures Procedures to reflect current regulations and status Human Resources Info HR System Finalize implementation of Completion by April the Info HR Employee Self Serve module Human Resources Info HR System Finalize implementation of Completion by the Info HR attendance March tracking module Clerk's Services 2008 Accessibility Plan Draft and present new 2008 Completion by plan to the Advisory Comm. January for adoption Clerk's Services Indexing System Acquire and implement new Acquisition of software program for software by June electronic indexing of records Clerk's Services Disaster Recovery Develop policies and Completion by Program procedures to address October disaster recovery of vital records -51- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 -52- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 r co d do 000000 o a 0 0 CD�% N LL I L' 1 N N M d' m O N o0 1 A O U N R .0 LJ W 2 CD c c N i Z 3 V d d' co "6 0 O d 71 O N m N = m '6 E1 O O O O O O O O O O O O O O O O O c0 V O O O O O O O O 0 0 0 0 0 0 0 0 O O O O O O O O 0 0 0 0 0 0 0 0 I— 0 0 0 0 (D 0 0 It O C) 1-N O O N � Ln O O O O O O O O O O 0 0 0LQ Lo (O N N O O O O O O O O O O O O O O O O O O O O 0 0 0 O O O O O O o O O O O O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O 0 LO 1 O n 7 N N O m � s= J � N fN N N N N 06 21 a U �_ � d m N (1)LLI X O N -vN Ci Q. C)N — coi n C N E N C E o f9 O j m❑ vJ (n N W d Y. a .6 E � � LL ~ � a O as m +c:" o, m a 'o c� F g a a) .6.6 �i a o d 'C O) N �L' N C vim.. (6 i= N m O O L U N [0 Ci. H �': x (6 p C 0 0 X N Q 3. N N U C N y 7 ca s i 0 3 4) W w J 2i U L W (xu F c y M J LL LL � n H J U U fA Z' -53- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 f L 1 00 O O N 1 Q 1 O tm 13 MM� LO W F— ^V� L Q. F-m L J z O_ Q Z Q W LU 4 O. E a a 0 o U A r a O + N O E w N W LL >- O f— Y N o > a O N -=a Q u m O OD OD O CD CD f7 (p O cM C6 co N W (o T N O O O O O O 0 0 to 0 T zl- Lo N (h (o c`') N co co r cO O O O O O O O CO N (o co co N N co O r O O O O O O O ,It o O to N M N d' O N co Lo I r0 (000000 'I co N O W (o 0o M d to N W Lo I 0 0 "t 0 0 0 0 0 co co co O CD - co O) I O N O O O O r r co W Lo ri c cm r co co O O O O O O m O (O N co O (1 (o N r L O O O O O O O O O O O O O Lo co Lo (o d- r d' N N OD CD00 CD O CD CD CD 0 to (o O 7 d I4 d' N N 0 0 0 0 0 0 0 0 0 0 m V (o V N N O O O O O O CD O O 0 0 0 0 co I O L O � N N CN O o 0 0 0 0 0 0 w r r O N N (O O 00 O O O O O O O O W N — r , O O Q 0 0 0 0 0 co co c� r O O O O O O O O O 0 O (o (h (o V V cO N N L I U W N cE G 4 J W N N O N N N Q) 06 w N co � N a) Q a) a) n. 6 U 53 N N N 'C N N W,' y of U •Q .� i ,Cr a E s. p (ncu 06 ~ wa O o .O tL °� c F . Y, a)� U) d U) c O c 0) c6 cu c o E O C a) °� co Li Q O y ii c6 N i 7 N L. UJ � U Q' W FO- y '. � J II.. IL � D 2 F (D -54- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 u i LrJ O O 00 O O O O O O O O 0 0 0 0 0 0 0 N LL l I C I �O W p O = _ O 0 N Z i U d m 00 N N= IC _ w 00 A O O N N v c c 0 p L N Z 7 U d 000000001...0 O O O O O O O O Oo CDC 0O0Ola O O O O O O O O 0 0 0 0 0 0 0 0 OCCOOCOC O � O N ,(j V O O O O O O O O O O O O O O O O O O O O 0 0 0 0 O 0 0 0 0 0 O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O L N L 0 606 L" W 6 70 G 7 J Ll- N N N N N � w N 06 N 6 N = Q -(D N O L U y N N co L N N x W y0 a N 7 L (i c c E ca Li u) Q ; W In = W L a Q% aF `3-E QiiH d06 aZ (D a d N N U 02S C ~ VR+ .Z. in C a) N ,R CSi �. Q N~ c6 C E O= F N t� 0'NS 0�$ LL. �' co �' .,. F 3 O m= w co Q o m � N N E x W (n � 2i U Cr W H N J LL. LL 1— CD U fn Z -55- _ 2 ❑ co 2 0 o C-4 � . � c � � o c � � CL u al . GENERAL COMMITTEE - NOVEMBER 1$ 2007 y Nt \ ccg000=§ cocc000ccc% m L rz1 CD ci L \ cc2=oocc cc=co==ccc CD tm cc»coono CD 000co=0000I co CD 0 CN / < °� « ¢ \ » # 2 ( \� ® ) % \ \ \ \ ) { x J + ° / \ 3§\r/! 0 + \ $\{$\}f { 222 [ > � j U) �C,5 E 05CU / r- 0 rz cj3 + / § \ J 0) 0 / M �=/g)mmc 0 cow OL 2$=e_3E#/\ 2:»®$»e£¢a)/ £ x-:#`§f*t� a)S@/#§222&© = » �g523au4_a W=E��=§/=od J -56- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 ti O O N O d 0 Z ,, oP w m W U_ o n J 06 C a N N � [Y LL ❑ m O O 0 0 0 0 0 0 0 0 0 0 0 0 0 o R � t 0 o m o� 0 v r0i o N E'a ml ( W co INI V W O vi co N CD Z 311 V d O U N N s c w m m CD N p IL^ V 2 sn I s o c s N Z i N d m N 7 a O O O O O O o o ':'C: O O O O o O O O O O O O O O O O o O f(D O O O O O O O O O O 0 0 0 0 0 0 0 0 0' o 0 0 0 0 0 0 0 0 0 O O O O O 0 O O O 0 0 0 O O O O 0 O O O O O O 0 O O O G'.: O 0 O O O 0 0 0 0 O W O O M O O O O O O o 0 0 0 O O O 0 "It CD m O ((D O W O (O 0 M W R' W O co N 'IT co 06 ' L N s= LL N N N N U7 W N � 06 N � Y N N rn C .Q ,N'.: L N 21 CL N (6 L N N to lL O w a)sa U .Q (J � 'o i N N m y " E (n LD w E o N > N ffl �o co K LLJ Z o G Y E l N❑ � - y 15 N m u (n aN m m i co (n iL (6 m w C C (6 �. > N (D V ' (Q 2 C YJ W (n -i `c U n' w F L <n ` W J E lL Fo J U` U COLZ: -57- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 ti O O N O r L E d O Z T L 00 CD L- O 0 CV Q ' CD a 'a �MM 0 LW f L Q% Q. r Lm � C o c N = O C N . O c N w ti a O r O N fYp W U- >- F O U) O N Q 3 N .r. � Q O Q u d- O O w 0 0 0 0 c o 0 O CD co O O O C6 O W � O f- O O N O O O O O 0 tCD cj O O O C6 O Lo o 0 0 0 0 0 0 v o v o L- O W co d' m O O m O o 0 0 SV W O � O -q cc of � cd rz d- v o 0 0 In W co I,- Ili co N 0 mN 0 0 0 0 PI - CO O N N c`7 (D w O O m 0 0 0 0 r O to W (O u7 O W O N m O O co 0 0 0 0 C) 6 n m a) L 0 co L J co N N a) U) a) a3 cn a N c .Qco x U w �� �— aniw c' YU — a. U caCL m W m = co co N K W rL3+ CZ E � .a N a) a I— w U LL °tS as C p r+ .� a) U) E m 1 Q a3ca W(n-1 co E 2Uw W F m 0 0 0 0 0 0 0 0 0 0 M O O O It co C7 O O o o (D0 0 0 0 0 c(n O � O ro 0 0 0 0 0 0 0 0 0 0 0 O m 0 O In M O C) CD O (D C)O O O O O co O 06 o r) cm co 7 0 C) 0 0 0 0 0 0 N W M co N cM Ln o 0 0 0 0 0 0 0 00 V V (fl , cM m 0 0 0 0 0 0 0 0 O m 17 N cM (O CD 0 0 0 0 C)O C) O O CD m c:) of O co M U) LL (1) a) ul m 10 fn a) L () m E o L a") rn N U y (D 0 O- a) a) U) _ g 3 y i N 06 06 � LN �- O rn � U1 a) U n a) -E a) [i x as LL2D F�c�U 290 SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 O O N O T L .Q E 0 ii ap R +- O O O O O O O O O C Zn L O N lL I O m � 00 E O � O 'Q N a5 u 00 0 O V O r- N s c W 00 s O N p IL^ V i O 0 N C R co 0 N L+ N LO (Q Q O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O u7 O � O O O O O O O O O O O O Lo N N 0 0 0 0 a 0 0 0 0 a O O O O O O O O O O O O o O O O O O O O O O O o 0 0 0 0 0 0 O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O LD N N L 0 W N ro a � s � LL J N N N N N (D N � N 06 N - N C CL G a a' a U i �_ a) d w L N N W 0 0-.— V i i � a � U) c� c w: a as �� iY m 0 co � 02$ E aS a a) LL F- �° F- 06 0- aa)i (D ur of N °� co ,R.. O; 3 N C N 06 c as �- c O +- (6 C N _� N Ll U L, .N. ~ m. SZ a5' +L. C +N+ C X N �. > a) N m X a3 s W l) J 2 U T W f- to W _J LL ti 2E Z):2 F- CD U gin' Z: —59— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 i f L 1 co CD s- O O Cy � 1 Q 1 O MM� LO W r }T Y L Q J 0 Z 0 F= N LU a 0 z J A a Z. N C CD O C N :r O N O C N +, Le oCD s C C N F L O w O N ❑ LL >- O F o R o N Y N 3 cn Q O O N N O L Q Q il 0 0 0 00 O O O O LU 0 L6 00 000000 O O O O cp o O co T 0 0 O 00 O O CD CD 0 O Lti O O 00 00 O O O O O O � O h O O r M O O O O co � N O O 00 U0r-0000 M m cY CD cow(D000 w co r— Ld N O O 00 00 O O O 0 lf7 O c- O O O O O O O O O O O O N N O O O O O O O O O O O Lo N N O O O O O O O O O O O Lo N N O O O O O O O O O 0 O In N N O O V 0 0 0 0 0 0 0 n o CDCD000Do000 0 oZd-O C)00000 N co O O O O O O O O O O O O O N L Oy W N L C Q J LL W N N y N N N 06 N N NQ L rn n U y (D W d U w U) N x W 'Cs. C w (if7 ❑ .N- CL QL U -- m 75 i N 0 N" '.K E N % E OL C 3 )❑ Cn w N N p W LL O c r+ fA B w m w LL~ °2S ~ �c acn m c w N F p p c: co O N C. ` c a) d 06 0u LL Q O N .� r _ c: L m (D C n °� L -' ca c Q m } X N p O O N X (x6 `3, d U m v01 p W O 3 d' W co J U d' W C .. J LE L(LE) F J C7 U fn Z -60 SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 co 0�0 000000 c) O Ooo 000000 CD CD N CD N lL "p h co LO co O O co M O V iJ OD T L O w N p C R 0 C O C N Z i r�1 �. W C? 0 W E R 3 C O O O O O O O O O O O O O O O O O O o O o 0 0 0 0 0 00 0000ooIo O O O O O O O O O O O O O O O O O w O 00 00 0 0 0 0 ti LO N cl (O O co O O O O A O O O O O O O O O O O O O O O O O O O O O O o 0 0 0 0 0 0 0 0 0 0 0 0 0 to O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O L L_ 0 W Ll N � a J LL N N N N N � N O7 fn N C a N o� N (6 U N H. x i N N iU Q� U '� N 2 E LL N (D j x W cM FLF- tN d °' N N w N' a) m co m p r-� °6 °6 Li °° n p 3 Q f6 O) W C C N (4 E ~. > C N O U i U M (6. K (6 CO N O N X M 3- N U C O N N C - O d. W (n J � U LY W H (n': J LL LL (X6 F-- J U° U 3 '0) Z.. -61- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 < O N O o CD CD CD O 0 0 0 0 coo 0 0 0 0 0 0 0 0 0 0 O O d' O 00 N N ,, O O m C _ dt rn , O O N co Y 0 CD N ❑ rr a o > (N O i OQ 2 iq ti O 00 00 O O CD O O M � � r n m m N O O O O O O O CO O Lo N O n V O O O O co O O 00 00 O CD CD n Lo N cM (O O M 0 O CDN N 0 0 0 0 Lo W co m m n m n M O 0 0 0 0 0 co N Lo m It � O In� 0 0 0 0 O n co -li to Sn N c+J � O O O O CD 00 00 O N N d' (❑ 112 Lo M O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O n 0 W G � C 0 0 0 0 0 0 0 0 0 0 LO O coo O O O O n 0 co 7 M 0 0 0 0 0 0 0 0 0 0 N s O 06 J LL N N N N N N 05 cn N i a U a) cu U= o W N C o aiU m am s a ° m L CL E a y 0 d m U ° c x W' a- w c° (U O n +� xsa ca Wc W Z o c- a N 0)0 V �$ (6 C~ O w 3 C a)a) a� C N C O w '0 a 1O U F m W C C X dZ % N N i '� 6 N C Wv)� W rL:E=w) C7U to Z -62- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 rA- U 0 J 0 Z U W F 0 a C r 0 w LL a Z d 00 R +-' N O CD O O O O O CD r m O O Lo 0 N LL PC 1 � I O co m 1,- 0) lt7 U G t07 O N M i s LU w 00 s 0 3 N O ILA V 00 a CD L O O N N r_ C (6 2 O o O O O O O 0 O O O O O O O O O LQ N O O O O O O O O 0 0 0 0 0 0 0 0 O O O O O O O O p O O O O O O O co (O CD U7 O M to t` r- � N lfJ � 00: O O O o 0 o O O O 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O O O O O O O O o 0 0 0 0 0 0 0 0 O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O N t 0 N ca a J LL U) N 0) N N N CD of K Cu U N - (6 N (1) N O N C O C h : ii N o' p_ U � H U) N y N w O ,. N m a� U D G E� m ? °D m p in Un m e d w y US E o2$ 'O d CO O N i^ii N 06 m a U) c O Oi L O O -a) j O O ma) W r- i a) N N U LU(1 EVCG (6 cQ C •.. wUn 1 �U� W F 0)d'MDE Z) -s(D0 rn Z -63- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 C Y r CD 0 O CD CD (D',. _. 0 0 CD 0 0 0 0 0 0 0 a, O 0 0 CD d o r o co rn N N r 06 N O 0 I, r O; T L N o mo 000000 .4 Cl 000 00000o Y? > 0 0 N Lo N N Z O o) 00 x 0 0 0 0 0 0 o b 0 0 0 o 0 0 0 o o 0 d t O O h 1 d� O CAD O Lr) r.00 V' co 0 0 0 0 O CDo O to O CD O CD CD O O O O CDY CD O R( O O LD r N m cc � Ln m I,- 0 M. O 1 co L T C N d (DO m 00 0 0 O: 00 0 00 0 0 0 0 0 ck < Q O to c+') r "I cn [G. ; N E co r .. n o (fl t00': t 00 W C :C 0 W w O N Lo o R c � O 0 0 0 0 -. O O O O O O O O CD b' , O O m 00 co Ln ^ b Q N -0 O 001 f ^ CD O LL c O W ti O W 1, L6 O M O d r 0 0 0 0 v 0 0 0 0 0 0 0 0 0 0 O I— N to a O O N O d W V d) b a O L Q 0)c_D 0 0 7 0 0 0 0 O 00 0 0 0 0 0 0 0 0 a C oCD >N 'aN o co � o L O O co c n m Lo 0 Q cY N n. co Q K L (V L_ f6 'O L � 7 J LL N Q N 0 06 Z N w6 ;w : N U (D M LN rn o N N_0 Q .0 N O: E N w p > g a F- i m m C N x N V ci m •• Q m 0 U) U) C C LU fn d ' 7 4J c ate+ E� ii F- N ai m o e E O .. d _ ca :a m C - 16 U a'S m N p m p 0 otj (06 N D a o� Q Q= wwE _ Yv�N �� °z ,° C C X Q > O O U cc ca C Im ii 0 Z W (n J U 0' W I- c N . d' J LL. LL Z � F-- s C� U tq L Z. -64- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 I, - CD O N CD r L .Q E O Z u ro m cCl r- c N LL a Gi co O C CD 0 Z O c 0 N Z i 7 V d 00 '0 d O N in w N 7 m a a O O O O O O O O O f N O O O O O O O O O O O o 0 0 0 0 O O O O O O O O 0 0 0 0 0 0 0 0 O (fl N 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O o 0 0 0 0 0 0 O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 L O N -0 (6 L Q J U- O N N N N N N N fn N :6 N U Q w y N w t(D a)W X o a N U i d �" " E y E L O ..O a)In 73(D O (6 N w C - d w (4 (D U 7 N E� C f6 ,; a)C6 O N N 0 O i CJ ojf f6 O "O i U7 US N Q. O C C -: VLL W a'$ N S Q (6 C C ) X N -= C � O O N N U L" N E co cu M x (6 O 6 O O X a 7" d U C O N N Q L O W U J� U� W fn ? R' J LT- tL 2 Z) 2 F J C7 U -65- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 n O (D N O T L d s E d O Z 1 co O 0 Cy a' 0 d MM� LLO W 1� L CL �, u r 0 r O O O N w 7 u Le: T X O O O O N w 7 n a O G1 O lY6 N E wW LL } O F n a Z d a N i 7 Q u 0 0 0� 0 0 0 0 n 1-7 N 0 0 o m O o O o co Lo co N 0 0 o m o 0 0 0 rn r N N N O O O O O O O O 0 M N 0 0 o m o 0 0 0 M N N N O O O V O 0 0 0 n M N n O O O N O O O O n W r O O O� o o o O cm N N L II L_ O O L Q) N(D LL Q L: N O x W o _ Q .Vco co i Q. (n (6 LLI '.. 3 m =i W 6 C i L c6 y Q -ZZ cmm C C O X WCn -i :5E0x W H (A O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O 0 0 0 0 0 0 o O O O O O O O O o 0 0 0 0 O O O o 0 0 0 0 0 0 O O O O O O O O O O N D LL N� �LLy W N a) U) E a) coo N N w V9 O�" c- L zs O �[ N W O N O N y O M cb a N � .Q N Q cu ci U C N y 7 D'J IELL2:D2I—::iCDCJ y -00 SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT About the Financial Services Department The Financial Services Department is responsible for serving both the internal needs of the Town's administration as well as the external needs of our stakeholders. Internally, our clients include Council, department heads, and departmental staff. The Financial Services Department provides internal clients with various financial support services including: financial advice, financial reporting, budget control, accounts payable, accounts receivables, payroll, purchasing, internal auditing, managing investments and cash -flow, maintaining securities and performance bonds. Externally, the Financial Services Department serves ratepayers, the public, vendors and various government ministries and agencies. Among the services provided are the issuance and collection of tax and water bills as well as the dissemination of general financial information. Services That We Provide The Department has six major functions and various associated activities including: • General Accounting Functions o Accounts Payable o Payroll • Budgeting/Planning • Revenue/Taxation/Assessment • Purchasing • Cash Management • Capital Asset Management —67— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT {3 u3 }ds(i ,'f ti +i5i } I ` t I �i}E{U E it aili9'liii'u., i n i,.n { !i N3 `%i[i8 't ti Ii'i �3i i S i t S� 1 .� i it ti f�,j i'}} {}� t i� W t �i }���� i' 4' f i t� k 9 Hy 4 L i � '�}�. t�� =,y�i i E i �J 11,11 IE � (t'ii�{+�I . t (, 7}i t {. �' R!�Sb (s! t iP "?� ry !-i`Sj(j Ies(t,�4{j,:1jP�, { i', P i�i. {i �+-.:{���{'"IFst �i��idf�t{t9=t'�'tt},�x l��'�{+t '�s �{ j �L¢,,iay ii�S�F34 Gi i, `., 4 t�+. i.� �' f�i G9:i'-: € hi t 1!is'}��''{ _��{�i j ( t V {� 1g �' k t { f .t r� E4F. n Yf�ii }I���i}4 pt'{'Ii tpils buti9 it}S��r,li�� i �' i�4'�jlryl5i},d,tt,I��iil t� i rid {J�l��i� it{E t t 3 i1s�Eh I�sq;FP:Siil�yd:'Giii€,€tn I:Wi=5C; .ry i:dL�tt.Ihi€ �.�.fi!.713€, iPi E-td3; c.t.t�.v ddElt �i.l�ht�u tir..:.t��€.PRIi,:.'.i,;��,��t�h,t it4'A.a Planned Outcome (Goal) To provide accurate and timely accounting, and to ensure that proper policies and procedures are being followed. 2008 Action Steps 1. Ensure that all invoices are covered by appropriate purchase order 2. Develop system to ensure that invoices have appropriate general ledger and approved budget 3. Incorporate cost accounting module 4. Eliminate the use of cheques and pay all accounts via electronic funds transfer 5. Maximize the use of technology in the accounts payable section 6. Circulate payroll advice to employees via e-mail 7. Work with Human Resources to update and include sick leave and vacation credits on the employees pay stub S. Work with Town's department to eliminate duplication of payroll processing 9. Develop an action plan and accounting method for implementation of the capital asset management project 10. Eliminate issues in the Audit Management Letter 11. Complete revision of Leisure Services chart of accounts and reporting structure 12. Partner with Public Works to develop activity based accounting system 13. Revise and review policy and procedures as required for changes in CICA Handbook and PSAB 14. Investigate use of scanning technology for distribution and approval of invoices 2009 Actions Steps 1. Acquire and implement system to move and approve invoices using scanned documents and to provide access to invoices via computer 2. Eliminate the copying of all invoices in the organization through implementation of a data file of documents for departmental reference 3. Implement a standard time card process for all departments 4. Reduce volume of paper files 5. Complete activity based accounting system with Public Works 6. Continue to implement 2008 Action Step 13 .: SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Min 2010 Action Steps 1. Implement a system for receiving invoices through the inteanet 2. Streamline system to allow for better use of information for budget and costing purposes 3. Incorporate annual maintenance of Capital Asset Management System into accounting records 4. Continue to implement 2008 Action Step 13 2011 Action Steps 1. Review and purge all vendor files and cheques to free up space on system 2. Investigate intranet time card input and queries by employees 3. Review accounting systems to replace Vadim System 4. Continue to implement 2008 Action Step 13 SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT Planned Business Outcomes (cont'd) �tG i, Hlly�ti ail (�i¢.-`ri�C l`[ir44 i!���li �4llE a':�y4 fii� ��ii6t'kY+Et �:��4 gx`)�I��ij£i �44 13{'�1X.�{ti} � 'n�'ll 'i•� g{, i) I�r".i%, Pi�^5. 1 3ir�t, i4 t i��Y.';.i 4illt��11i11 � El ANI ee I r i,I: Planned Outcome (Goal) To provide timely, accurate financial forecasts to Council, Directors and Public. Develop and implement planning tools for the municipal budget process in conjunction with the Town's Strategic Plan. 2008 Action Steps 1. Complete 2009 budget by December 20`1' 2. Develop capital program to increase contributions to meet municipality's long- term requirements 3. Continue to review and budget for energy conservation opportunities 4. Continue to review and improve fiscal performance indicators 5. Expand use of available forecasting tools 6. Work to improve capital program rankings 7. Develop a plan for the remaining three years of council S. Continue to use financial principles in decision making processes 9. Explore public/private partnerships? 10. Continue work on calanderization and forecasting to provide appropriate budgeting and analysis 11. Review capital projects 12. Integrate capital asset management information into the budget process 13. Monitor the impact of growth on the Town's budget 14. Begin development charges review 15. Complete water/wastewater capital funding review 2009 Actions Steps 1. Complete development charges review 2. Complete 2010 budget by Dee 20 3. Work with departments to report on monthly budget variances 4. Monitor the impact of growth on the Town's budget 5. Develop a capital asset replacement plan —70— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2009 BUSINESS PLAN AND BUDGET -71- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT Planned Business Outcomes (cont'd) Planned Outcome (Goal) To ensure that all businesses and residents pay their fair share of user fees and property taxes without undue burden. As well as to monitor and protect our assessment base. 2008 Action Steps 1. Ensure that bills are issued on time and that all ratepayers are treated in accordance with polices and procedures for billing and collection of revenue 2. Continue to include educational material in tax and water bills 3. Provide technical interpretations to ratepayers 4. Provide impact analysis of annual assessment growth 5. Work with Municipal Property Assessment Corporations to enhance the timeliness and accuracy of property assessment and resolve complaints or anomalies 6. Continue to monitor building activity in a timely manner to ensure all properties are assessed correctly 7. Levy approximately $ 80 million in property tax revenue and distribute payments to Region of York and four area Boards of Education 8. Invoice approximately $9 million in water/wastewater revenue 9. Provide impact analysis of reassessment freeze for the 2008 taxation year 10. Complete policy and procedural manuals for property taxation, water/wastewater, accounts receivables and cash receipting 11. Continue to promote pre -authorized payment plan for property taxation and water/wastewater billings 12. Investigate opportunities to out -source printing, stuffing and mailing of property tax and water/wastewater bills and arrears notices to accommodate increased volumes related to population growth 13. Investigate opportunities to out -source payment processing and electronic receipting to reduce need for manual in-house payment processing 14. In partnership with IT Services and Communications, investigate e-commerce solution for website, to facilitate customer account inquiry and payment processing 15. Work to reduce cost per customer by reviewing and developing new methods of conducting business 16. Leverage technology to increase efficiencies and meet client —72— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET DEP. 2009 Actions Steps 1. Impact analysis of reassessment of properties from January 2008 market values for the purposes of 2009 property taxation (action word?) 2. Implement the out -sourcing of printing, stuffing and mailing of property tax and water/wastewater bills and arrears notices to accommodate increased volumes 3. Implement the out -sourcing of payment processing and electronic receipting to reduce the need for manual in-house payment processing 4. In partnership with IT Services and Communications, implement e-commerce solution on website to facilitate customer account inquiry and payment processing 5. Continue to implement 2008 Action Steps 1, 3, 4, 5, 6, 7, 8, 11, 15 and 16 2010 Action Steps 1. Continue to implement 2008 Action Steps 1, 3, 4, 5, 6, 7, 8, 11, 15 and 16 2011 Action Steps 1. Continue to implement 2008 Action Steps 1, 3, 4, 5, 6, 7, 8, 11, 15 and 16 —73— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT Planned Business Outcomes (cont'd) Planned Outcome (Goal) To ensure that the municipality obtains the best value for their purchases, combined with fair and equitable access to all service providers. 2008 Action Steps 1. Develop an audit process that ensures we adhere to our goal 2. Continue to work with departments on our online purchase order system 3. Develop policies to ensure the proper integration of the capital asset management program 4. Enhance our vender pre -qualification program 5. Complete implementation of P Card System 6. Analyze company purchases to determine most effective method of purchasing including consolidation of orders 7. Develop reporting system for tender results S. Complete random audits of departmental purchases 9. Develop a purchasing action plan component for Town of Aurora Emergency Plan 2009 Actions Steps 1. Expand use of P Card Program 2. Ensure capital purchases are properly integrated with capital asset management program 3. Integrate purchase order system, accounts payable and invoice scanning processes 4. Proactively issue tenders at most advantageous time for best results 5. Review Town purchases to determine most effective method of purchasing, including consolidation of orders 6. Complete random audits of departments purchases 2010 Action Steps 1. Review other methods of government purchasing 2. Develop schedule for annual tendering 3. Complete random audits of —74— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET DEP 4. Review procurement policy and recommend updates 2011 Action Steps 1. Update and revise policy and procedures manual 2. Revise and update fee schedule forbid documents -75- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT Planned Business Outcomes (cont'd) Planned Outcome (Goal) Maximize return on municipal investment. 2008 Action Steps 1. Review and revise the Town's investment policy 2. Continue to maximize investment return by improving cash flow 3. Work with departments to improve budget calanderization 2009 Actions Steps 1. Complete annual review of Town's investment policy 2. Continue to implement 2008 Action Steps 2 and 3 2010 Action Steps 1. Continue to implement 2008 Action Steps 1 and 2 2011 Action Steps 2. Continue to implement 2008 Action Steps 1 —76— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT Planned Outcome (Goal) To implement capital asset management program in accordance with PSAB 3150 directive. 2008 Action Steps 1. Inventory all corporate capital assets and determine acquisition value 2. Determine method of depreciation for each asset class 3. Determine replacement value and expected life of each asset 4. Work with municipal auditors to ensure concurrence with each of the aforementioned steps 5. Participate with municipal working groups to ensure best practises 6. Prepare note for financial statements stating current status of implementation of PSAB 3150 2009 Actions Steps 1. Incorporate methods for maintaining assets including new acquisitions and sale of assets 2. Develop a capital asset replacement plan and incorporate into capital budget 3. Complete capital asset management project and develop policies and procedures for maintaining system 2010 Action Steps 1. Prepare annual report on capital asset changes 2011 Action Steps 1. Prepare annual report on capital asset changes -77- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT Staff — Our Most Valuable Resource Current — Total Full Time Equivalent Staff Positions = 15 2007 2008 Positions (FTE) Budget Full-time 15.0 15.0 Part-time 0.0 0.0 2009 2010 2011 Forecast Forecast Forecast 15.0 15.0 15.0 0.0 0.0 0.0 Total Permanent 15.0 15.0 15.0 15.0 15.0 Net Change 0.0 0.0 0.0 0.0 START UP COST IMPLICATIONS OF STAFF GROWTH • 2008 - $15,000 Office for Capital Asset Management Co-ordinator — should the position also be showing in 2008? —78— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT ** Insert org. chart here -79- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT Operating Budget Outlook Revenue 2007 Budget $137,000 2008 Budget $170,000 2009 Forecast $190,000 2010 Forecast $197,000 2011 Forecast $197,000 Expenditures $1,058,160 $1,096,861 $1,110,139 $1,142,818 $1,177,102 Net $921,160 $926,861 $920,139 $945,818 $980,102 % .6% -.7% 2.8% 3.7% 0 SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT Capital Budget Outlook 2007 2008 2009 2010 2011 Budget Budget Forecast Forecast Forecast Iff-m SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT Accomplishments in 2007 • Implemented new cheque format with fraud protection features • Tested e-mail of pay stubs and employee vacation/sick information on pay stubs • Implemented electronic purchase order system for all departments • Implemented vendor performance evaluation procedures • Standardized the Request for Proposal (RFP) evaluation criteria and weighting matrix • Implemented multi -year contracts for emergency trades • Completed audit and financial statements on schedule • Met the Town's investment objectives • Decreased our taxes receivable • Centralized accounts receivable function for all departments, except Leisure Services and Building Department • Implemented corporate receipting format as recommended by Auditor • Eliminated 2006 items from Management Letter • Completed financial reporting on schedule for Council and Directors • Developed new forecasting report for Council • Completed review of capital process with Council and Senior Management Team • Hired buyer for Town • Promoted the benefits of pre -authorized payment program through inserts in tax billing program • Increased Preauthorization Payment participation • Reviewing options for production and mailing of tax and water bills • Reviewing options for water meter reading N Va SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET FINANCIAL SERVICES DEPARTMENT Key Performance Indicators �� 1. yIl ' IlllI' SERVICE AREA KEY PERFORMANCE QUANTIFICATION 2008 INDICATOR TARGET Revenue Section Preauthorized payments Promote campaign to Will increase encourage taxpayers to utilize our PAP this method of tax payment participation by an additional 10 percent Revenue Section Maintain O/S Receivables Maintain or improve our level Tax arrears to of tax and water arrears be 6.6% and water to be 2% Cash Management Return on Investment That the Town's return on That we will investment for municipal exceed the funds will exceed 90 indices Scotia Capital by .25 basis point Debt Market Indices by .25 basis points Revenue Section Promote impact on Natural Continue to insert educational Include Environment material in Town's Tax and educational Water billings material in information sentto Customers Accountmg/Budget Increase fiscal performance Work with Province and area Increase indicators municipalities to determine reporting on fiscal performance indicators fiscal performance indicators Revenue Section Cost of providing service Look at opportunities to Goal would be maintain or decrease cost of to keep delivering service customer cost between rate of inflation and rate of growth Purchasing Cost of providing service Look for opportunities to Over time reduce the costs to the reduce the cost municipality for issuing of issuing tenders and purchase orders tenders and purchase orders Accounting Reduce the number of Implement electronic funds Reduce the cheques we issue transfer for payment of number of accounts cheques we issue by 50% Accounting Reduce the number of Implement a P-Card System Reduce the invoices we process that will eliminate the number number of of invoices we will have to invoices by process 20% ff-TCE SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 omm SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 v- L 00 L 0 O CD i. 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N O C O 0 N i O W_3 w 200� W F to W_j LT- u.2 :D :�EI—�C7U i SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT About the Building Administration Department The Building Administration Department reviews building permit applications and conducts on -site inspections for construction projects within the Town of Aurora in accordance with the Ontario Building Code, the Town of Aurora Zoning Bylaw and other applicable legislation. Our mandate is to ensure a healthy and safe environment in the buildings where we live, work and play. The Building Administration Department is responsible for ensuring minimum building standards are achieved for new buildings, additions and renovations with reference to public health and safety, structural sufficiency, fire protection, energy conservation, accessibility and water and sewage protection. In addition to Building Code matters Building Administration provides zoning comments and interpretations on development applications such as draft plan of subdivision, site plan applications, land severances and minor variances. Other administration functions include the issuance and inspection of sign permits, pool enclosure permits and hot tub permits. Building Administration delivers a wide range of programs and services to meet the needs of the corporation and the community it serves. The four fundamental areas of focus can be categorized as legislative, administrative, public protection and education, and customer service. —91— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT Planned Business Outcomes Planned Outcome (Goal) To ensure public health and safety through the administration and enforcement of the Ontario Building Code and other governmental legislation relating to the design and construction of buildings and their appurtenant systems. 2008 Action Steps 1. Ensure compliance with the Ontario Building Code, Zoning Bylaw and other applicable law for construction projects in the Town of Aurora 2. Review building permit application plans and documents within the legislated time period corresponding to the class of building 3. Respond to prescribed inspection notices within the legislated time period 4. Report on building pennit fees collected in the previous year, including direct and indirect costs of delivering services related to the administration and enforcement of the Building Code Act 5. Review and revise building permit fees to ensure appropriate fee structure based on building type and complexity 6. Continue to train and qualify staff in additional building code categories to ensure a responsive and flexible workforce 7. Continue training with respect to new objective -based codes and update qualification requirements as required by the Ministry of Municipal Affairs and Housing for the 2006 Building Code 8. Review and update departmental library with manuals, standards, guides and material referenced in the 2006 Building Code 2009 Actions Steps Continue to administer and enforce the Ontario Building Code and other applicable law 2. Provide training opportunities for staff in green technologies and energy conservation and be proactive in the development of acceptable standards Establish criteria for the submission of alternative solutions under objective - based codes 2010 Action Steps 1. Continue with 2009 Action Step 1 2. Develop a catalogue of acceptable solutions for objective -based codes 2011 Action Steps 1. Continue with 2009 Action —92— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT Planned Business Outcomes (cont'd) mi�l{{(e (Gal) !� Planned Outco G� To protect the general public through the administration and enforcement of legislation and to increase public awareness on building related health and safety matters for the continued enjoyment of the Municipality by its residents. 2008 Action Steps 1. Respond and take action on building related complaints 2. Take a proactive approach with illegal and non -compliant construction 3. Establish standard policies and procedures to respond to complaints and illegal and non -compliant construction 4. Increase public education programs eg Renovation Forum, Homeshow, etc 5. Review Fence and Pool Enclosure Bylaw and clarify Departmental responsibilities 6. Inform and advise stakeholders of pool enclosure bylaw and compliance process 7. Assist Fire Services with secondary dwelling units protocol and other building fire related matters. 8. Implement service level checklists for housing on plan review 9. Develop and implement service level checklists for housing inspections 10. Develop standard building regulatory notes and labels for permit issuance 11. Establish and implement criteria/guidelines for a quality assurance program 12. Continue to collaborate with Town departments to develop corporate information to distribute to stakeholders on building related matters 13. Expand public education communication channels by fostering positive relationships with partners in the industry 14. Continue to collaborate with Town departments to develop corporate information to distribute to stakeholders on building related matters 15. Expand public education communication channels by fostering positive relationships with partners in the industry 2009 Actions Steps 1. Continue to provide timely response on building related matters 2. Continue to enhance public education on building related matters 3. Define and develop service levels for large and complex buildings for plan review -93- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET 4. Define and develop service levels for large and complex buildings for inspection 2010 Action Steps 1. Ongoing timely response to building related matters 2. Continue to enhance public education on building related matters 3. Investigate feasibility of consolidating public protection bylaws for effective administration 2011 Action Steps 1. Ongoing timely response to building related matters 2. Continue to enhance public education on building related matters 3. Review departmental policies and procedures —94— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT Planned Outcome (Goal) Provide services and programs relating to building matters that are streamlined, efficient and transparent. 2008 Action Steps 1. Continue implementing Building Administration Operational Review recommendations 2. Document procedures for the acceptance of incomplete applications and the issuance of partial permits for projects subject to Planning approvals 3. Implement amended Building Bylaw processes 4. Continue to develop Zoning bylaw interpretation policies to ensure consistent application and recommend zoning bylaw amendments for effective administration 5. Continue to define roles and responsibilities of Building Administration and Bylaw Enforcement related to property and zoning matters , 6. Continue to organize and catalogue plans and documents for improved record retention and retrieval 7. Continue to enhance Cityview to meet and manage legislated requirements of Bill 124 8. Establish a Steering Committee for Cityview as a corporate software application 9. Participate in a comprehensive Zoning Bylaw Review 10. Provide ongoing training and development opportunities for staff 11. Review cash handling procedures 2009 Actions Steps 1. Initiate development of an electronic manual for Cityview users 2. Implement cash handling review recommendations 3. Continue to review and update policies and procedures 4. Provide ongoing training and development opportunities for staff 2010 Action Steps 1. Continue to develop electronic Cityview manual 2. Investigate feasibility of accepting electronic plans including electronic response and record retention —95— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET 2011 Action Steps 1. Continue to review and refine processes to ensure streamlined service delivery SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT Planned Outcome (Goal) Deliver high quality service in a professional manner with an emphasis on accessible information, timely response and continuous improvement to meet the evolving needs of our clients, internal partners and other stakeholders. 2008 Action Steps 1. Define scope and deliver permit express service for small residential projects. 2. Develop brochures and application supplements to assist with the issuance of small residential permits. 3. Develop application submission standards for both technical and administrative requirements to assist customers in preparing applications. 4. Consider options for a preliminary project review program. 5. Continue to review and update departmental information on all access channels including the Town website. 6. Increase inspection scheduling options. 7. Investigate feasibility of web enabling Cityview for online status updates of applications and permits. 8. Increase service channel to include customer service e-mail or other electronic queries ' 9. Implement a seamless approach to service delivery through internal processing of applications requiring other departmental approvals ie grading review. 10. Develop Customer Service standards and provide ongoing training to staff 11. Investigate the feasibility of e-commerce and e-service for''specific pilot services. 12. Participate in customer satisfaction survey and establish a customer service work plan based on outcomes 2009 Action Steps 1. Consider options for one stop shopping for development applications and municipal approvals. 2. Continuously review information available on all service channels to ensure information is accessible and accurate. 3. Develop partnerships with industry with the objective of availing customer service opportunities. 4. Provide ongoing training to staff to ensure a highly skilled workforce. 2009 Actions Steps 1. Expand service channels and e-servicing 2. Survey customers for satisfaction and feedback 3. Provide ongoing training to staff to ensure a highly skilled workforce 2010 Action Steps 1. Provide ongoing training to staff to ensure a highly skilled workforce 2. Consider alternative options for service delivery including flexible service delivery hours. 2011 1. Investigate feasibility of accepting paperless building permit applications -97- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT MT -a SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT Staff — Our Most Valuable Resource Current — Total Full Time Equivalent Staff Positions = 12.4 • Director of Building Administration/Chief Building Official • Manager of Building and Development Services • Zoning/Application Examiner (2) • Permit Technician • Senior Building Inspector • Senior Plumbing Inspector • Building Code Specialist • Building Inspector/Plan Examiner (4) • Student 2007 2008 2009 2010 2011 Positions (FTE) Budget Forecast Forecast Forecast Full-time 12.0 13.0 13.0 14.0 14.0 Part-time 0.4 0.4 0.4 0.4 0.4 Total Permanent 12.4 13.4 13.4 14.4 14.4 Net Change 1.0 0.0 1.0 0.0 PROPOSED NEW FULL TIME. POSITION • Building Clerk START-UP COSTS OF STAFF GROWTH - $4000.00 • $4000.00 includes computer, telephone, desk, chair and shelving. SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT Operating Budget Outlook 2007 2008 2009 2010 2011 Budget Budget Forecast Forecast Forecast —100— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT Capital Budget Outlook 2007 2008 2009 2010 2011 Budget Budget Forecast Forecast Forecast —101— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT Accomplishments in 2007 • Issued 1100 building permits for construction within the Town of Aurora • Case managed large developments to facilitate construction and meet developers target dates • Conducted 6000 on site inspections for construction projects within the Town of Aurora • Responded and resolved 75 building related complaints • Provided in-house training to Inspectors on the new building code including reviewing and documenting 700 technical amendments. • Advised stakeholders of Building Code technical changes and transition rules and met increased demands for transition deadline dates. • Recertified builder model homes for new code requirements • Implemented inspection tracking and reporting for improved record keeping , • Established interdepartmental departmental procedures for Freedom of Information requests. • New permanent Sign Bylaw enacted. • Hosted first Renovation Forum geared to homeowners and small contractors • Departmental restructuring including reviewing and amending all job descriptions • Participated in the development of a new grading model to be implemented in 2008 • Extensive Cityview enhancements to meet legislative requirements including migrating to version 9 and required staff training • Trained and qualified inspectors in multi -disciplines (building, HVAC and plumbing) to create a generalist housing inspector • Developed and defined housing service level for Plan Review • Developed zoning and applicable law compliance documents • Reviewed and refined Fire Services Memorandum of Understanding to ensure effective service delivery. -102- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT • Updated and indexed reference library to ensure documents referenced in the Building Code are current and accesible -103- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET BUILDING ADMINISTRATION DEPARTMENT Key Performance Indicators SERU�CE AREA E4'Fa i it ���.i err i J+��� ii rytl� ia$i�s il�� �a�2i¢i4u iA �i ra phi' as t�l._ tqn Complete Building Review applications within Permits issued with legislated 10 to 30 Permit Applications legislated time period for time periods or written business days corresponding to class of Refusal Notice sent depending on building building type Incomplete Building Review applications in a Permits issued to meet Meet Permit Applications timely and flexible manner applicants target dates for established construction target dates through project management Building Inspections Respond to mandated Inspections passed or Respond to inspections within the Deficiency Notice issued inspection legislated 48 hours requests within 48 hours 100% of the time Other permits such as Review permit applications Review and respond to 10 business sign, pool enclosure, hot for compliance with bylaws applicant within 10 business days tub and fill permits days Sign Variances Prepare report to General Report to General Committee 10 business Committee with within 10 business days days recommendations Zoning letters and Research and prepare Written response to applicant 10 business Compliance Reports written response within 10 business days days Complaints/Inquiries Respond to complaints and Investigate/respond to request 2 business days inquiries in a timely manner within 2 business days —104— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 P� r• . U Go R -4 Clr N M m co O a O Q N R A o U N N t C W co O O N j� C R n ' o c O p N Z 0 0 o o o o o m co � o �t0 't co r N O O O O O O O O O O co 0 0 0 0 0 0 0 0 r 0 0 0 0 0 0 0 d' N LIJ N r 0 0 0 0 0 0 0 N LO N O O O O O O O O 0 0 0 0 0 0 0 0 0 Lo m w O co O O O O Lo O N O T N d Lo aD d' (O n co (h Lo M O N 17 0 0 0 0 0 0 0 0 0 0 O cM O d M O coo O o o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O 0 O O O O O O O O 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O Ln O (`) Ln W M17 O 06 R L � C s L LL a) a) U N ti 06 (D 21 a U w N .� a)O W y0 '6. N 0- caa)° i i. r N E in in m c � a) R " m m C R , VJ O O y3, °t5 E LL H F i5:: CD od d (n c co O i w 5 V cd R C O a+. p.. i 0 otf N R B. C 7 0 FO R R �i L, s OO ic co x6 X R R O a)X 6 y 3 d O O N NW n> ( O W(AJ �U W' W LL. Z) HJCDU -105- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 r• O 0 N O L d E Z r L 00 O O N Q , O VI `✓ � LLO MM W 1� L F. L_J c Z E 0 C a o m' 0 0 O 0 0 N w 7 O 0) Y O O O O N 7 u O w O {Q N 0 o R N L) d L L O N LL >- O I- I, O O � N O L a O. il r O n (D O O O O CD (+) O ti M O oO (fl O N (D 7 M N 0 M 0(D (D CD CD 0 N 1� W Lf -zf 7 CO L0 It N N � 0 0 0 0 0 0 0 Lf) O O N O (fl ti M O (Y) V N O) O (U O O O O t0 N W O ti co d' O OO O 1- N Nr Ct M N rno InmoOoo N L0 (D I (n N 't 0) (• L6 Cd Ln co (.v N N (o O N N O O O O O I,- O r t0 tl' O M co If) ti O V N (0 O O O O O O O O O"t O coOO O CK N d 0 0 0 O O O O O O O O COO co O CO (O O M Lr) O 000000000, O O O (o Ib M CD CO co N r 00 O O O O CD CD CD O 0 M CO oO m It M 0 0 v m 0 0 0 0 0 0 I , M (o M N (U) co O O N O O O O O O O m Lo M (o Lo M N co O M co O O O O I, O O N O O O O O O O 00 ;�; co coo O N (00 M 1` (O ;(C, (fl 0 (n 0. 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O O T L co ' 0 0 0 0 0 0 0 0 0 O 0 0 0 0 0 0 0 0 0 0 C� d o 0 i N Z 0 a1 co s C 15 Cl N 0 'L^ V co O 0 N C R n o o r- r 0 0 'L N Z L co -0 0 Cl 0 0 O 0 m N � m '6 I U) W U W U) W _w LL a Y N V o O o a J o d � o E p N p Z d W LL ❑ U OO OOOOOOI'c OOOQOOOO 0 0 0 0 o O O O O O O O O O O O o O o 0 0 0 0 0 0 0 0't 0 0 0 0 O V C) O N co O O O O O O O O O O o 0 o o o o o o o 0 o O O O O O O 0 O O O O O O O O O O O O 0 o 0 0 0 o 0 O O o O O O O O O O O O 0 L SOY W 0 cm J LL cli m a � N 0 Y N c 2 o coU L Y � N � N x U N .- F V1 N a — U L wU- (n N 0- N (n p d 7 0] ❑ fn fn m U m y W m U 0 m . U)n' c N N a) F- m N od F ~ 0 c c a aU m m am `6 CL M /N L L C L .0 (a L f' d N V) o2$ w a) LL. L❑ O -0 0 �0 3 aim %� M m m o a7 ❑ X X s > 4% N U N W S 0 J U of W m F- C 3 f/i', U J C LL IL _N � 7 (x6 E- -0Q J U' U N Z -107- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 k� qz L I 00 CD 0 N a' 0 C 'a MM� LLO W mob+ L. Q� Q W LW W w LL NYN 0 J cN G R Z C- W o U 0) . 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SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 00 m OO 00 0000 =o' O o00 000000 O 0 0 O ti N LL a o C o O 7 � O m `- N O T L d C '= SL C)0 0 0 0 o 0 0 CO 0 0 0 0 0 0 0 0 0 0 � N Z CD i Z d m s O 3 0 N O w a a) O of m CDN m N p7 '6 M O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 O O O O O O O O 0 0 0 0 0 0 0 0 Q. 0 O O = o 0 0 0 0 0 0 0 0 O o0 L O coo O O O O O O O coo O O O O o O 0 0 0 0 0 0 0 0 0 0 O O O O o 0 0 0 0 0 C 0 0 0 0 0 0 0 0 0 0 i 0 0 0 0 0 0 0 0 0 0 m O 06 c� u, as � c J LL a) (D L � m p a) (D 06 N U) o a U 3 u, CU U) aa))s a Z'� 2 E D W o y () C mo a) 7 U)U) a) C m N w' X. w a)w N a) $ a) LL rna c) 06 a) a) a) O; C off c6 p' O 7'. Q »3 N otf La) N72O as X a) 0 s= 0 a) X x a) (D 4) CD a) `) N a) E x `m, s= .O m. W u) p J U x W m F- 3- U) U IX J C LL a) LL a) Z) 7 m 7 p a: d: En Z -109- P 4� L 00 m 0 O L- L N Q , 0 MM� Lo W ^L W CL AU co U) w Z W Q a IAA M O � o C Z 8 0 N LL C d C LL 0 0 W SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 C0 O O 00 O O O O O Co. 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Z -110- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board BUSINESS PLAN About the Aurora Public Library Extracts from the APL Strategic Directions for 2004 — 2007 The Aurora Public Library has reached an exciting stage in its development. The Library's modern building located in the heart of Aurora's downtown, combined with our expanding virtual services, position the Library to provide improved services and programs to the people of Aurora. The strategic directions that follow outline our thinking on how best we can contribute to the vision of our community as "a place we're proud to call home." The Library offers a range of services to Aurora residents, including: • Information and reference services • Access to full text databases • • Community information • Internet access service • Readers advisory Aurora Public Library • Programs for children, youth, and adults • A visiting library service for the homebound Our collections are developed to meet recreational as well as information and literacy needs. They encompass a variety of materials, including: books, magazines, government documents, audio -cassettes, compact discs, videocassettes, DVDs, talking books, and electronic databases. The Library Catalogue, accessible in the Library as well as through the web site, enables patrons to renew material, check their records, and place holds. TeleCirc enables telephone renewals as well as listing of items on loan or being held. Our most recent full -year data (2006) offers a snapshot of our service to the Aurora community: • Over 32,000 people are current registered members of the Aurora Public Library • These people borrowed in excess of 550,000 items • The Library has over 150,000 items available for loan and provides access to over 17,000 magazine and journal titles in an electronic format • Over 33,000 holds were placed on Library materials • There were 130,000 visits to the Library's web site and over 200,000 remote searches of the Library's online catalogue • Over 400,000 visits were made to the Library • We offer more than 40 computers for public access, with nearly 6,000 annual uses • Nearly 8,000 people participated in Library programs Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planning for the future. All plans are re-evaluated as our2tZgtass environment evolves and are dependent upon changing circumstances, the availability of the necessaryftnancial and staffresources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board Our Vision speaks to what we would like to be known for in the future.... Our vision is that all citizens of Aurora will see us as an essential service and a hub of our community. Our building will be part of a vibrant downtown — the Library will be seen by people of all ages as a welcoming place to gather, learn, read, and relax. We will be known for providing anytime, anywhere access through convenient high-tech services, while at the same time serving our patrons with a personal touch. Our services will contribute to the Town of Aurora's mission of being "a place we're proud to call home." Our Mission describes our purpose, or raison d'etre.... Discovery and Inspiration... Connecting Aurora to information, lifelong learning, literacy, and the love of reading. Strategic Objectives These five strategic objectives outline our current focus: A. Make the Library more welcoming and accessible B. Strengthen the Library's services to meet changing community needs C. Build enhanced awareness of the Library and what it has to offer D. Build the capacity of our organization to meet growing and changing needs E. Improve accountability Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool far planningfor the future. All plans are re-evaluated as ola:�Mnness environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board Planned Business Outcomes Planned Outcome (Goal) A. Make the Library More Welcoming and Accessible 2008 Action Steps: 1. Develop and implement to extent possible a customer service plan, including consideration of: ➢ Strategies for staff to help users of the Library feel more welcome ➢ Roving information service 2. Pursue the APL Space Development Plan, notably: ➢ Commence implementation of Phase Two of the Plan, including provisions for additional public access workstations, reconfiguration of service points to accommodate enhanced self-service and roving information service, and enhanced marketing and display opportunities 3. In conjunction with the Space Development Plan, ➢ Improve physical access for people of different abilities ➢ Improve signage and way -finding tools 4. Continue to work with the Town to develop strategies to enhance parking and the exterior environment around the Library building 2009 Action Steps: 1. Continue development and implementation of customer service plans 2. Complete implementation of Phase Two of the Space Development Plan, as applicable 3. Develop a strategy for optimizing and extending current service hours 2010 Action Steps: 1. Implement strategy for optimizing and extending service hours 2. Assess further welcoming and access needs for future implementation 3. Undertake a feasibility plan for future facility needs, notably with respect to expansion of the current facility or development of a satellite facility 2011 Action Steps: 1. Address further welcoming and access needs as identified Note: Town ofAurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planning for the future. All plans are re-evaluated as our±2 ress environment evolves and are dependent upon changing circumstances, the availability of the necessay financial and sta ources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board Planned Outcome (Goal) B. Strengthen the Library's Services to Meet Changing Community Needs 2008 Action Steps: I. Develop and implement strategies to monitor and analyze user satisfaction patterns, including mechanisms for continuous feedback (in conjunction with A. 2008 step 1 re customer service plan) 2. Develop and implement strategies to monitor and analyze Library usage, as well as industry and social trends, on a continual basis 3. Update and/or initiate plans for development of services and collections, notably in response to: ➢ Investigation of projected demographic shifts in the Aurora community, including multilingual and multicultural shifts ➢ Investigation of accessible and other special service needs ➢ Review of best practices with respect to collection development methods, particularly growth —related collection development 4. Investigate further self-service options, including enhanced self -checkout service (in conjunction with A. 2008 step 2) ' 5. Assess continued need for telephone -based automated customer notification service and upgrade as warranted 6. Assess service needs for expansion of public workstations (in conjunction with A. 2008 step 2) 7. Assess need to upgrade the existing LIS (library information system), determine the most effective implementation process, and potentially implement 8. Explore feasibility of role for APL in a 'community web portal' project; creating a gateway to Aurora community resources, providing on-line conveniences, connections, and services available in Aurora 9. Consult with the Town of Aurora regarding development of compatible/complementary municipal services at the new Aurora Heritage Centre 2009 Action Steps: 1. Complete implementation plans for the library information system 2. Complete development plans for services and collections and implement as appropriate (pursuant to 2008 step 3) 2010 Action Steps: 1. Continue implementation of development plans for services and collections 2. Further steps to be developed, congruent with the new strategic plan 3. Replace telephone system and integrate voice/data cabling 4. Initiate multi -year program to implement a new materials management system, incorporating RFI technology 2011 Action Steps: 1. To be determined, congruent with the new strategic plan 2. Continue implementation of materials management project Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor the future. All plans are re-evaluated as oml2la=ss environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staffresources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board Planned Outcome (Goal) C. Build Enhanced Awareness of the Library and What It Has to Offer 2008 Action Steps: 1. Create a marketing plan for APL services and resources 2. Review public relations materials and practices, pursuant to marketing plan objectives 3. Develop and launch an APL membership campaign 4. Analyze Library user data, notably geographic and demographic data, to identify gaps and weaknesses in community awareness and use of Library services 5. Develop strategies to address identified gaps and weaknesses in community awareness and use 2009 Action Steps: 1. Further implement marketing plan objectives 2010 Action Steps: 1. To be determined, congruent with the new strategic plan 2011 Action Steps: 1. To be determined, congruent with the new strategic plan Note. Town ofAurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor the future. Allplans are re-evaluated as owJ2,Jress environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board Note: Town of Aurora business plans provide the groundwork for more detailed operational plans and serve as a management tool forplanningfor the future. All plans are re-evaluated as ow2ftwss environment evolves and are dependent upon changing circumstances, the availability ofthe necessary financial and staffresources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board Planned Outcome (Goal) D. Build the Capacity of Our Organization to Meet Growing and Changing Needs 2008 Action Steps: 1. Provide ongoing orientation and training opportunities for Library Board members appointed for the 2007 — 2010 term of office 2. Develop and implement staff training programs, with particular focus on: ➢ Serving special customer needs and serving the developing multicultural community ➢ Continued strengthening of customer service skills, including roving information service 3. Ensure team development opportunities for the new CEO and management team 4. Expand the APL staff intranet and extend across the entire organization 5. Implement a new staff position to focus on strengthening support and reducing risk for the Library's rapidly developing information technology, which supports both public service and staff functions 6. Assess allocation of existing staff resources and future staffing level needs, notably needs resulting from: ➢ Customer service strategies and roving information service (in conjunction with A. 2008 step 1 &2) ➢ Service and collection development plans ➢ Strategy to optimize and extend service hours (in conjunction with A.2008 step 3) ➢ Enhanced self-help services (in conjunction with B.2008 step 4) ➢ Implementation of marketing plan objectives (in conjunction with C. 2008 step]) ➢ Strategy to optimize and extend service hours (in conjunction with A. 2009 step 3) 2009 Action Steps: 1. Ongoing staff training and development 2. Possible implementation of a new staff position or resources, to focus on support for marketing and revenue generation 3. Further steps to be determined, congruent with the new strategic plan 2010 Action Steps: 1. Ongoing staff training and development 2. Further steps to be determined, congruent with the new strategic plan 2011 Action Steps: 1. Ongoing staff training and development 2. Further steps to be determined, congruent with the new strategic plan Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planning for the future. All plans are re-evaluated as our i as environment evolves and are dependent upon changing circumstances, the availability ofthe necessary financial and staffresources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board Planned Outcome (Goal) E. Improve Accountability 2008 Action Steps: 1. Commence review and updating of the Library's strategic plan 2. Update the Policy Review Schedule 2007 — 2010 and review policies targeted for 2008 review 3. Sustain and, where appropriate, increase partnerships with Town departments, notably in the areas of financial services, facilities management, and human resources 4. Assess existing reporting practices and develop a plan for annual reporting to the community (in conjunction with C. 2008 step 1) 5. Participate in the provincial Municipal Performance Measurement Program, reporting as mandated for Library Services: i. Operating costs for Library services per capita ii. Operating costs for library services per use iii Library uses per capita 2009 Action Steps: 1. Implement annual plan for reporting to the community 2. Explore farther opportunities to diversify the Library's revenue base 2010 Action Steps: 1. To be determined, congruent with the new strategic plan 2011 Action Steps: 1. To be determined, congruent with the new strategic plan Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool far planning for the future. All plans are re-evaluated as =43.2ness environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board Staff — Our Most Valuable Resource Aurora Public Library REPORTING STRUCTURE Manager Customer and Circulation Services Circulation Supervisor Circulation Assistant II Circulation Assistant 1 (8 PT) Library Pages (9 PT) Library Board Chief Executive Officer Manager Adult Services Adult Services Librarian Adult Services Assistant Business Coordinator Manager Children's and Young Adult Services Information Services Assistant (6) 1 Children's Services Assistant Young Adult Services Librarian August 2007 Manager Systems and Support Services Systems Coordinator Technical Services Coordinator Technical Services Technician II Technical Services Technician I Technical Services Assistant 2007 2008 2009 2010 2011 Positions (FTE) Budget Forecast Forecast Forecast Full-time 19.0 20.0 21.0 21.0 22.0 Part-time 13.0 13.0 13.0 13.0 13.0 Total Permanent 32.0 33.0 34.0 34.0 35.0 Net Change 1.0 1.0 0.0 1.0 2008 position results from action step D4: Implement a new staff position to focus on strengthening support and reducing risk for information technology, both public service and staff functions Note: Forecast for 2009 — 2011 does not reflect staffing level increases that could result_ from assessment of allocation of existing staff resources and of future staffing needs (see D. 2008 step 5). Outcomes of this assessment will be reflected in future Business Plans. 2008 START-UP COST IMPLICATIONS OF STAFF GROWTH • 1 computer workstation = $1,500 Note: Town ofAurora business plans provide the groundworicfor more detailed operational plans and serve as a management tool for planning for the future. All plans are re-evaluated as au2M ess environment evolves and are dependent upon changing circumstances, the availability of the necessary.ftnancial and sta�fff resources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board Accomplishments in 2007 In pursuit of the APL Strategic Directions 2004-2007, highlights include: • Increased use of the Library in all service areas, including print and electronic resources, both on -site and remote usage • Successful launch of "The Forum", an online blog for young adult Library members • Introduction of an ESL Conversation Club to support newcomers in developing English language skills • Continued improvement and development of the APL web -site, for the purposes of information access as well as communication with the Aurora community, providing more interactive features and a freshened presence for the web resources and services. • Continued enhancement of access to electronic databases, both on -site and remotely, including: c Support for the CELPLO Consortia, a partnership with other public libraries for the shared negotiation and purchase of license agreements o Addition of more online databases, including full -text "e-books", through Knowledge Ontario, an e-service initiative currently supported by the Government of Ontario • Successful completion of the trial for a wireless access component of the Library's Internet Access Service, with steadily increasing interest in and usage of the service in its first full year of operation. • Implementation of further outreach initiatives, including improvement and extension of services to home bound users, Yellow Brick House residents, and commuters • Expansion of overall community programs to serve the needs of all ages, many of which are developed through partnerships with external agencies and organizations, including many government, social services, and education partners as well as community partners • Initiation of a partnership with PowerStream to encourage energy conservation and to bring the Watt Reader Loan Program to the Aurora community • Implementation of a leadership position to assist the organization in strengthening its customer service • Development of a Space Development Plan for the Library; implementation of Phase One of the Plan, including provisions for self -checkout service, marketing initiatives, and accessible public access workstations; and planning for Phase Two • Development of a Policy Review Schedule for the 2007-2010 term of the Library Board, to ensure that all policy statements are reviewed for continued relevance and accuracy, and review of the policies targeted for 2007 • Continued support for the highly successful Aurora Film Circuit, implemented in 2006 as a volunteer initiative committed to fostering of arts and culture in Aurora through affiliation with the Toronto International Film Festival. The proceeds fund out -of -budget programming the Library, notably enhancement of the film collection to include award -winning Canadian and international productions. • Continued active participation in the Review of Provincial Support for Public Libraries, an initiative of the Ministry of Culture to reform and refocus provincial support for Ontario public libraries • Initial and ongoing orientation for the members of the 2007-2010 Library Board • Negotiation of the renewal of the Collective Agreement with CUPE 905 APL Unit • Recruitment of a new Chief Executive Officer Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor the future. Allplans are re-evaluated as nu"4aess environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staffresources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET Aurora Public Library Board Key Performance Indicators SERVICE AREA KEYPERFORMANCE QUANTIFICATION 2008 INDICATOR TARGET Circulation Timely availability of returned Elapsed time from check -in of 24 hours Services material returned material to being (1 business day) available in appropriate shelf from check -in location +� I t� ,(' i1�hy�,�'� Timely notification of reserved Elapsed timefrom check -in of 24 hours y,„'! �, sFf 7 rj E4i Pr , t� (�}� �,'y; material being held for users returned material to issuing of (1 business day) notification from check -in Information Services Timely Information requests Elapsed time from receipt of 24 hours received by telephone or e-mail request to delivery ofresponse (I business day) from receipt of request E� 'I'�!'[Ijjf, Timely staff reviews o Libra Y f ofLibrary Frequency o updating o reviews q Y f P g f Updated monthly P Y "n441 y ! materials on the APL web page , Availability of newly acquired Elapsed time from point of 3 business days Technical materials (with MARC records) receipt to being available for 2007 target - 4 days Services public use . l4;k'lld�l;l l�L ; Availability of newly acquired Elapsed time from point of 1 business day , Eq';h''+a,tz; +� ',IE!'tIl�, periodical materials receipt to being availablefor I�I;,�I!I�;jl+, ��Ir1 y,is tln ,t („ ,',191pp I,ak,{ ,'s(Ii'E'l,;� 1 �s' (!( public use 11 I. P�,�, ij+q li�i(!t'. ;l �'. i.. ItI 7,1++y p., i.. Systems Support Availability of remote access to Access available 99%achievement APL catalogue on a 2417 basis { R+��7Il�� „ Functional public Elapsed time until a non- 2 business days �i!E„tIE�3�Es�!�ai'si accesswork stafions functioning workstation is *.,;,,��!'!t1° IIIt'I,�I,;i i4� availablefor public use Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planningfor the future. All plans are re-evaluated as ouen.S"ss environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources, and annual budget approval by Council. SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 -236- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 co N 0 0 0 0 0 0 0 '(V O O O O O O O O O O co co CD m CD N LL O -O). 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C) co m o a N () m El m CD 0 0 0 0 0 C) C CC) m 0 0 0 0 0 0 0 O C6 m v co 0 0 0 0 0 0 0 co 07 V 0 O N 't m O CD 0 0 0 0 0 co O) co m N C)0 0 0 0 0 0 co co r N CD CD CD CD CD O ti M N 0 0 0 0 0 0 0 0 ti ti N 7 O O O O O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 o 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 L ' 0 W LO a Z J L- O a � a N J � � 7 0 rX Q) rn w m o_ as w U = a a a x Lu a N a) M U y a N o, W N ij a Z Z CL m w p > n o (A L a) 7 C y C N W N a) N m w 0] (� (n ca N L1 M .� O c w c E NS -o a� �o £ a c ��.F "xsia o~ 0 - m am 0-o 6 w v LL 0 a C N c a) X >� a) '� m c m N m X <6 N d a) C N a) X m M c M W U) O J U� x W LtS C 7 U F y J LL LL � �� C7 C, YA Z -238- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 O IN Il al � o 0 0 0 0 0 o Inl o 0 0 0 0 0 0 0 0 0 N O d .Q N O Z m � CZ) r- N {p s c w W m o 0 N O L 0 n W N Y N 7 m v Q Lel U N W Q a Z O a U U a j o o D a O d a m J o OooOOOO I C> I 0000000000 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O o O o o o O O O o o 0 o 0 0 0 0 0 0 Ln O ti r 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (D 0 O O O O O O O O O 0 a) O 06 J LL N � Q) a) Q) m a) N 0 Q) N (n a) N C 'Q U) UY N Q V � A w t a) (DW O NV _ 4- U) a) d U m U L 4" L N it. N a) N C L O d 7 m a) (A a) (n c N N c : k w N:- a. m. a) w c "_ y �S E u.. H ` ,. y c E °' ° O N a) N U 06 m O~ p: 3. a N 0 � a) 2 m U) O- � m as Mi ~ .L E C h Q) (� NV O �. fA .i O F M. Id''C x a)p K m c o a) X M— 3 d L) c a�i N c m -Q o a. m W U) J 2 U x w F E N J LL 1.L Z) f- J (D U N Z -239- ��i ♦W V Q , Z O a J U U a M O H rn LU o� N 0 C o n. rc LL o J SPECIAL ti r s N N C O C CD L E C > N O Z C NO C O U O w r o � a n -a t o (D N >_ w Z tl7 � W N v O � _ O C.)d N N a LL . O H 1� N 1, O w O O co N N �n u 0 o m N O LL Q El GENERAL COMMITTEE - NOVEMBER 10, 2007 N O O O O O O o N O O O O O O O O O O (O tD 00 O O Cl O CD ID o I I O Cl CD O O O CD O O OW� c O O O O O O O I CD CD CD CD O CD CD CD n �. 'I � O O O O O O O IF{ O O O O O O O O CD 00 co co0oO000OIto 0000o00o00 �a N O O O o 0 0 O O C O O O O o 0 o o o o N IN:I c[ N L" 0 0 0 0 0 0 O ICI 0 0 0 0 0 0 0 0 0 0 IC M 00 co ch 000000 M o o00 o o o o o o :€ � F i N I I L L_ O 06 2 N (6 'O J LL v N a) 0 .0- u� d a� a a a a L N N( x U 'a dC' 3 V� Q L �O N a i. Y C C N N L O �. y m w x w i ate° N _3m N N o O a7: � a ) 06 o o~ -Fu c � m a `n m� 6� ° CD W tom �U� W I— c y LLLL Z) i:J C7U y. Z. -240- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 N O g 0 0 0 0 In O O O O O O O O O O m l ^ N cq l O l L M1 W cu Q C O 0 N Q � O O m L iL lw U U) W U LLI U) Z O Q O LL Z a jN ? N m w o N e a ❑ N (!f � 3 Q d rc i� ❑ J 00 i O C ! O p N Z , O w N _ m U o V o N R s c W r. n , i o c : N p Z co '6 N O d 0)CD N (6 N :3 in 'a Q r 0 0 0 0 0 0 0 0 0 0 0 O O O O o O O COCC O o O o 0 0 0 0 0 0 m o 0 0 0 0 0 0 W , 00 N L6 Lr 1� 7 I� N O O O O O O O O O O o O o 0 0 0 o o O o C O o 0 0 0 o 0 0 0 o Io Cl O O O O O O O O O 0 o 0 0 0 0 0 0 0 0 O O O O O O O O O O N 4n O xs m � c s L J V- N N N N � N N � 06 N 6 N C Q i (D a� Q L) U)m s a)N W O N w N d� .0 i w N C N p _ G N N C to C ..- X -W .N (6 . p7 .. = otS "6 Lco m d cd p N p �. LL 06 1 -FaO N w N ,� a p- i N °23 C6 LL x '� d a)N_ a)x 12 � X mu o iu c 1 W U)� U A W F rn J tL LL J C7 U U) Z -241- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 ti 0 0 N O T L E 7 O Z �FCCQfl iT(,E &13' O' k� ql- r = 00 0 0 L N Q , C V/ �MM O W }T ^V� ^L ^W^ CL rC O N w 0 r O I N � C O1 O 1 N ; co w w o a N C m rn V O a) O R N E N W o R O N N a 7 d w N Q O h � O > N O D- om 2 0 0 00 0 0 0 0 Lo 0 M 0 Lo N <t Cf CO co r CO N r-0 0 0 0 0 0 0 0 r O co (D ti r- r` ti M L r 0 N M O O O O O O 0 co N O O co 0 r-r n O l) r CO N M (D CD 0 0 0 0 0 CD 0 0 r co N Ln L(J t` N d O 0 0 0 0 0 r N O m M r� N CD O `O M 0 0 0 0 r- r O ti L N V N N O C) m 0 0 0 0 O 0 X) C6 N O N WLo r 00 O CD00 0 0 0 O 0 N co ci� O co (`') r ti N O O O O o 0 0 0 0 0 O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O 0 O O O O O O O O O O O O O O O O O (D L_ O 05 L6 a J LL a) 06 m Ca Q (D c 'o_ m m a: wU.� a) LUX m 0 w N N .o a a) m E N Ln 0O N d a) � fn a] (n Ca as N � _L � �W- L N 0.. m .0 � O W . :6 06 '6 C LL F- fr=6 L ;R N 41 � d a) a) U O a) U FL a `m c �. > a) Q) .� m e ~ m X cmi -E WUJFU � �U� W F fn �J W D�H�CDU rn Z -242- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 1 o oV O O CD O o 0 0 0 0 0 0 0 0 0 cc)NO It N � ( iz m l I I ui ON co a L o 0 N R C o c CD p 'C N Z i 7 V a) aD 'p 0 O 0 N O y m N p m 'a Q 0 0 0 0 0 0 0 O O O O O O O O O 0 0 0 0 0 0 0 0 I 0 N CDCD 0 0 0 0 0 O O o ti V N n N O O O O o 0 0 0 o O 0 0 0 0 0 0 0 0 0 0 O O O O O O o O o O o O o 0 0 0 0 0 0 0 O O O O O O O o O O I L O L J LL N N N(D L 06 N (D ;U) 21 fn -M U aa)) N W m L C =w E o-- ca 0 0) y. N. 06 E 06 aO c ii F w ° Q) 0) m o ) d Q ~ i= O C ei f� LL L �N. � �- _❑ %� m m o a) 2 cu C ID W � 7' m W Cn p J c` U X W m F- 3 fn U OfJ L api LL N 3 F- -Q (� O U J c Z —243— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 f` O O N O d .4 >_ d O Z zy, tom. 'C. O, L) r tF cu L 1 00 L- CD O Cy a' G VI/CY\ M� LLO W f� cu L Q� Q. c ' O N ; CA . O O N ; f fh m O Y O a3 N E N W c y a O as d N V a) i L O a) U. } O o ate) N O i Q Q Cl m O O O O o 0 0 O N fl- O co O O CD V tfJ r W N OD O O O O O O O Un LO r co oD N O LO M v r co N M O O O O O O O O O N <t cl) co_ n N r 00 N cq CDCD 0 0 0 0 Co OO W CA ti a N r N O O CO O O O O O m N �t M d' IZ r 0 00 0O 0 0 00 Co ti m co W h rnO coOOOOO LO M N N P- O O N 0 0 0 0 0 0 0 0 @ O N � O m M V M V r n 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O 0 0 0 0 0 0 N , O O2S O a5 -O 7 J LL N a) a) m () T 0 N a y U) (D a) U) Q U Q U N �O _ N (D (if _U _W N E a) v) O > d o w x " .- a) w m a 4 o 0 o Q as X �. > O O C) X aS O O O O X a) $: 0 U C a) O m v) O Xj a5 s 2 O 3 j.. a) WSJ �U d' W F U) WJ LLLLG 7)2 —J (7 C) U) Z -244- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 N 0 0 0 0 .N 0 0 0 0 0 0 0 0 0 0 O co co co r' CD N LL (6 � C (p 0 M m m r N N � � Z O Z N Z i u to s 0 3 0 N p c� O a L o O N N a c R c) ' a o c 0 cmZ i U d ri u U) W U w J Q U Z 2 U LW r a � a O m /wi V! o Q o D m v E U) � N R Q m O O O O O O O O O O O O O O O O 1 0 0 0 0 0 0 0 0 0 o 0 0 0 o 0 o I O O COCC O O I 00 0000OO1'. NO O 0 cO O O O O Ln — co O O O N M 0 0 0 0 0 0 0 0 0 0 OI O O O O O O O O O O m 0 G o O o 0 0 0 0 0 0 0 0 0 0 O o 0 0 0 o O I CD O O O O O O O O O O o O o 0 0 0 o O o O I'D O O O O O O O O O O O ar � N � a LL c i N 21 0- N w L N U7 W O of _ L 07 N E N E d rn cn m w m 2 a E� N 0)C6 0 C1" c6 w y LL N ~ 2 7 N a N N N_ .� N06 1 O O C N a25 LL O_ O to S ACD 3 a (6 ~ m �( (6 =0 0 O N X M � 7 N V C N m y D Xca � [i6 � 4 4+ w co J� U a' W F s 0) � J LL LL � Z) 2 H J U U to Z —245— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 7 r L 00 CD O N a' O tm MM� LO W 1 0) c cu L- a) Q. O LU U W N J Q U Z S U W H 'W V/ a a � 1 N m ❑ J h O O N O r L m E (1 7 O Z O X r O O O N 3 i u WCl vy O L N n v o d o � N E N W w o ca c O U G1 N V O O y LL } O F Q u 0 0 0 0 0 0 0 O r oO CC) N co o h M r t} N NOJ O oO O O O O O CN N N O 0) O N N O O O O O O O O O ti N m O N { -It Ncd O O 00 O O O O Ln r (p (O W O � r N 0o nLo0000 v rn t° N c0 N m c m o m 00 0 0 0 0 <t 0) ''l- N cli M co I O � ti 0 0 0 0 0) O 0) pl- Ln C\ W C) ) r O O O O O O O O 0 co c0 N N r (O O r ch N N t 0 L J vi O Z m a m m � m y m °1 a U O s m X W O U O" O ._ L a)Ul N a);0. �CU w LU wmo� � L 06 N LL I— - ❑ H. m O ca xS O~_ O � O Q ca C C X N W0J �U� W F- 'N: O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O I. m y N E N 41 p "L' cm d0��0 N N N O 7 cn U) N Q N N U LL L� c0 f6 C O 0.'� LT- N LL N N � 2 X ��C70 C -246- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 i k�- AU m co O r O N p- U - w m O U o r- N Lp rz wU n a o 0 N Z 7 U N cO -a d O N U) NN 7 m 24 0 0 0 0 0 0 0 0 OM V N N N ( Lo O N O O O O O O O O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O o O O O 0 0 0 0 0 0 0 0 O O O O O O O O V M N N CO (p LD co N O o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O 0 o O O o 0 0 0 0 0 0 0 0 0 0 0 0 o o o O O O O o O O o O O 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O N 0 0?, L N (6 -O Q � O J LL N N N N m � N � m (N Q >�> L N B U _ N w W N X LU 3 w U _ L n +• C O1 C 'O U_ U N w X E -�' O N N w m❑ N N C Lu a),F. C �6 E LL 4-i N 1 U) d 0 U N O N U C O I .+ G? c N Uar ° o~ o c a°' Q� :° a d. aN� i (6 E =C i- a� d N U- O N S 7 Q (9 X � N N N U CJ E X N C 1-0 m K N O 16 O N X m :.0 7 N U_ C N X E S wu)J �ULYW H = U) WJLLLL��2i N U O J(DU to z -247- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 u qz r•1 U r: O f N � 14 fA O 1 O 1 N � n N O O coO O y N 4) i L LLL } O F SoU t` O fU N O Q C all 0 0 0 0 0 0 0 0 Lo co T a O G W O N N O O O O O O O L0 (D O O O O 0 C) O LO N r ti co O O L6 W O N N I O O O O O O O O 7 Om N N CKS I9 Lo W N O O m m O O O O to O O lzt fb L cy� W a) N I V O O I- O O O O W O O N N r O cli 7 co o t wW O CD O to l0 O Ld Ld cf O N T 0 0 0 0 0 0 0 0 <") WCo to Lo M 00 N N s O 0 [6 L J Q) N N N (D u) d ° Q U y co LJ O.: _ co L d 0 m psj j� od (n m (6 C w L. w E od -0_G (6 C c6 , CD C N d N xs (6 i O O L Q ca O c N w .N. O m x LLUw ° UorWF in O O O o 0 0 0 0 0 0 OOQOOOOOOO O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 0000000000 O O O O O O O O O O O O O O O O O O O O rn LL N N ,q N Q C 2 a N O > O 6 .0 2 N 4= c d +• N 3 In d to O c w m o as d �xs �LL°s �s o. H ' rn U) IV (A x ... (6 J LL LL D:E I-- J (D U U) Z -248- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 T . L-C a n co I o00(Doo0oI_:o' o = O .0 O O O O O O O O 0 0 0 0 0 0 0 0 I C7 0 0 o 0 0 0 o 0 O O o 0 0 0 0 0 O O O O O O O O 0 O O o 0 0 0 0 0 O O O O O O O O 0 o O o 0 0 0 0 0 0 O O N cri of ui I Il- 7 O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O 0 0 0 O 0 o O o 0 0 O O O O O O O O O O O o O o 0 0 0 o O O O O O O O O O O O O LOp O NV cl r V L_ O 0 N N � � C J LL fN 4) 47 y (N N 06 N C ❑ d 4 o_ U ,�. (D rA � w o o` is N C 4_ U _ Z N N p. U) E O 4). U Y 4) 15 U N C .E m 47 .. 4) U N w -0 s 12 :t 06 °6 U- F- m d � d 41 4: N o i ul a,N w U O O O 4 C 4 C 6 q$ Sn p N 0 4 O O ISO N L r F' - N N LL _Q U_ �' .�Ni ❑ m:. Q co C 47 co N -S2 > N N 4) N 4) X E N = %� N p O O 4) X (6 3 [V U C 4) N 7 p i O W (n J U W I— Ui' J LL LL ::) J U U Sn Z' -249- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 ca L 0 1 00 cc Q L O 0 N 0 r MM� LLo W co L Q r1 L�J F Z Q O Z /Q v/ W U // LWI� a) C C w V L C , m o J �C c O C N a Le C7 C O c N ,- 141 m S O c O c N = Le W w w CD d N 7 GP n m O 0 O lC N E N W LL >- O F O 0 O N N � 7 to w Q O cL p p p p o 0 0 0 O O O O p O O O O O O O O O O O O O O O p p O O O O p p p o 0 0 p o 0 0 0 0 0 0 O O O O O O O O p 0 0 0 0 p 0 0 O o 0 0 0 0 0 p p 0 Lo Lo O N (o M O V C v L I L— V O p p O O p O O O 0 0 Lo Lo N O O m V ch Cl Lf) r I,- 't O O O O O O O O O p Lr) Lo O N Ln O) m V M C7 LC) � r V O O O O O O O O O O O Lo M O NV cM cl Lr I ti V O p O W M , p O N O d' co O oD V' O L6 0 0 0 0 m n p p 0 0 C m rn N r p N rn O O O 00 r O O CD N O 3 N N O N d 6] W d' C� j Lo O O O O O O O O O O O O co N m I-- co 7 V N U c h llzr LL a) L_ 0 N c6 � C J LL N N N N w (D a) M L (D a Q L a) X x U V) m U °� (D W o c _a) w cn a n Q� U �� y ,a.. E(D w o L N 3 CO n O C c U) c6 a z X. d c U N o w +_+ E otS -o a; ii F E r- y d xs 0 a ? a) o s= g N d a) I— O ,R O m o 0 cn Iz a a) a) Qo c a s .� ca c m F_.. d rn LL Wco Jo :�iU[if W — 0 W1 LLLL� Z �—i:iC7co) —250— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 u I r j D O O O CD O O O NO _) 0 0 0 0 00 0 0 0 0 N LL m IZT I co I m co VR In 0 ^fUA^ V Z W a O a O � } o - Jo � ry Cd C LL Q N {Q d' IL 0 J co C r 0 Q N @ U c] L CI 0 N 03 C N CD c 0 N Z i O O O O O O O O O O O O O O O 0 1 0 0 0 0 0 0 o o l 0 0 0 0 0 0 0 0 0 0 I'.O 0 0 0 0 o O o o I O O O O O O O N O M l!J d O O.O O O O O O O O I O O O O 0 0 O O O 0 O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O I, CD 0 0 0 0 0 0 0 0 0 0 O O O Cl O O O O (D O O 06 Z u, o3 L a � L J LL (D O7 0 N N 1 .$ N OJ N C 0 d U) i 0) a U N W o _N N c 0 O m U) c w X y ,3 m E m L W. d aU 0) 0) o O N 06 O LL F O) N_ N O N X C m X 0 z O p X 0 U N (D S W a» D U X W I- E- (n W � E LL F_3 C9 U (n Z —251— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 ii r L 0 co � o 0 N Q , CD MM� O W F L CL V! 0. U,n V, Z Lu d J N r LL R 1 N ca G J'. C r c N c N z 0 ` O c N ,f rn b o c N T. 1 w O � N 0 I.- -a O aa) O R N N W � �, L Q O O O O O O O m CD N l3) Lo O O O O O O O m aD N Lo V 00 00oCDC m co W co O O O O O O O N O i Lo O O O O O O O N O n Lo O O O O O O O n co O N W O O O O O Co O r� co V N O O O O O O O N O O ti In O 0C>0000000 O O O O O O O O O Co O O O O O O O O O O C•Z•Z•Z•Z•Z• • • • • O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O (DO O O L C 0 W L J LL N a) Z a) (D y � N a) I 06 aa) Q U w' L y a) N W O C: y yN. U a> = Q. U_ U i N � _X; ma a) O d C L O m D ca m C O ui N a — a5 U N o w �b o= f- m '''. N y xs c a i Iu U LL 0.$ a3 C~ w r N L7 C a) a) M C 7 a) .L — a3 y i O O ; .�.: C a) d «j � g L.L _Q O Q G. a5 O) a) : C N C C 7 N N y O U X .-' C )c a5 p L6 0 N X m r S''. d U C 0 y 7 O Q ca L O Wv)J�UtYWF- S to W_::iE L�DZ> ()U —252— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 co �+o0 000000 0 o Ooo 000000 o = o 0 h N ii o 0 O M O N O T Y d 4 Q) 0 ri A lJ I o i U N a a Uom E 0o a) CD a o r- N s c w 0 t 0 3 0 N a 0 coo d N O N R N = m El 00000000 I.ClI 000O 000000 1,:O • • • p • - • - • • • • - • • • • - - - 0 • - - • • • • - - - • • • • - p - - • • • - - • • - O O O O O O O O O O L O) 0 0 0 0 0 0 0 0 0 0 Ic O O O O o O 0 0 0 016 L t O 06 Z m m � L .Q = J LL N a) W 06 a) cu n N N ❑ N W a) � U l w N at t N a) x W O 'G. R m y to a)Q .Z 2- h E N y O > m N vmn c 46 U) c m ° 'x� °iLc° �N`6 �°LL ' mm Lo mrn X ❑ O M O (D W 3 4) xW (6 LO 3 fn J U W W a) J W J C7 U U) Z -253- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 r L 0 A U 0 N ; Fn V o a) CD m N WU n H -a o O O d N d i L LL O CD m Q CD Y Nco p 7 d Q O r 'a CD a) N O C. Q C1 0 0 0 0 0 0 0 0I aI o 0 0 0 0 0 0 0 0 0 0 CD 0 0 0 0 0 0 0( O O O O O O O O O O O O, 101 0 0 0 0 0 0 o cD It o 0 0 0 0 o 0 0 0 0 O O O O O O O O C O O O O O O O O O O O 0' L6 L6 W 0 0 0 0 0 0 0 0 c:) 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O C) lu'll OOOOOOO O O CDO - 6 CD O o 0 0 0 0 0 O o 0 0 0 0 0 0 0 0 0 lCD U 0 W r r i3 J LL N a) N m a) () 0 N w6 V) N N C ❑_ d Q U w U) U N .(D a) x LI o N N y0, ❑ ca x a) � N .6 E 13 ❑ i F- N ' U) ID� ❑ a) O a) C O . it a? 'ai N 0 LL cm FL R.. N LL Q Q 20) Y xa3 o aJ O a) -x a) 3 a) U C m N 7 1� o y W U) J � U It W F- U) J LL LL D F- J CD U ;rn Z.. -254- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 LL G ti�� u V srr a Xcq '� 4 m + F �,e ri4rYih AliT+. 5p't4 P i u4' %r ?"$�M �� a ! f &�.'r�n61 t� �y ��' G � q� X V N W O N O x m n Yf£n� J O O O O O O t00 (00 iOD F- O V C M of N N Y O O O O O O O O 00 n O O O O O O O O O O Ld L6 r O u6 16 Y 0 0 0 0 0 0 0 co O O c O O c O O O O O N O N O O O N O N O N � Y O O O O O O O O 00 t0 O O O O O O O j N O NM N O U01 c O O O O O O O O O O O O O 0 00 O O O O O O j N O O N N c O N N O O O O O O O O O O 0 M O O O O O — O j N 0 Lo O O N In O 7 Y 00 N O coo O O O O O O O O O O O O O O O O N O N N M O N O N O Y O O O O O O O O 00 O O O O 0 0 O N O N cl) O 10 N N O O O O O O O O O O O O O O O O O O O O O 0 O O O O O O O O O O O O O O O r0 O c O O O O Y O O O O O O O O O O go 8 0 0 0 0 0 0$ o L0 O O N N O O O 0 O O O O 0 0 0 0 O 0 O 0 O 0 O 0 w d O O O O (O O O f O i0 t0 O N O �O CO N O` rfi O V N O N N N w N m .,, ,.. % 1 rii✓lym'rvYP �x - �. . f { .. wn r ��ra Si14 "Rttl � Y ��' tl 4tnd € N O N V' �.. �e, ��.Y Q� N U � N co oV.��rtn �.n, oa�`�?xa4,��'. E.. �.. "».�'♦<.tr� fR44 Bk pi m N O 0 0 O o 0 O o 0 O o O O O O O o o O m0 N N N N— � y lb 0 w E a > L � C o i rn w k W U % 0 v) m c O U ~ 2 3 a a m m o m m y LLI dp. ox dcm oym1� 0 N F- X U c m S oO x m, e Q o 'c N m m rn m m rz m Z E QL 0 o a '`-' o� CL d wa m o c w�°.Z��mQEE��O�fgm o� 0) a r w � kX ma`,° a U w w n o o 0 0` O as ° Y m c a am m Q m c 3 g h 5 aVi oc z f6 m Z �' .� .Q m a U ,�..LLI a �z�E�co E��M�m� ov��4o N�3��n w M — —� mc)U! z IL o w �U U)ico cn w U M w w Of z O O O M O O O N -255- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 -256- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET PLANNING AND DEVELOPMENT SERVCES DEPARTMENT About the Planning and Development Services Department The Planning and Development Services Department provides professional planning advice to Council, the public and Council endorsed committees on a variety of policy and procedural issues. The Planning and Development Department, comprised of the Development Planning division, Community Planning division and Policy and Geographic Information Systems division has a mandate to deliver services that include preparing, reviewing and updating the Town's Official Plan; researching and processing secondary plans and other Official Plan amendments; environmental policy planning and dealing with Oak Ridges Moraine issues; researching and preparing the Zoning by-law and processing amendments both applicant driven/site specific and general. The Planning and Development Services Department further manages and prepares agreements for development applications, servicing allocation monitoring and distribution; heritage planning, professional and administration services to the Committee of Adjustment; urban design and architectural control; geographical information services and customer service guidance to residents, business owners and applicants. Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 1 of 13 —257— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET PLANNING AND DEVELOPMENT SERVCES DEPARTMENT Planned Business Outcomes Planned Outcome (Goal) Balance the interests and objectives of property owners through the processing of Planning Act applications. 2008 Action Steps 1. Commence corporate review of development applications in a comprehensive and timely manner to ensure stable economic growth and public interest is served 2. Provide planning assistance to residents, development industry and business community 3. Continue to ensure that application review protocols include short and long term impacts of development, environmental sensitivity and multiple residential housing and pricing options 4. Provide staff support at Committee of Adjustment meetings 2009 Action Steps 1. Continue to implement 2008 Action Steps Ito 4 2010 Action Steps 1. Continue to implement 2008 Action Steps Ito 4 2011 Action Steps 1. Continue to implement 2008 Action Steps 1 to 4 Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staffresources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 2 of 13 —258— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET PLANNING AND DEVELOPMENT SERVCES DEPARTMENT Planned Business Outcomes (cont'd) Planned Outcome (Goal) To provide a higher level of service to the community by imparting professional advice at both Heritage Committee and Committee of Adjustment meetings, in order to undertake Heritage Planning and Urban Design Review. 2008 Action Steps 1. Attend Heritage Committee Meetings 2. Manage the delegated duties of Heritage Committee with respect to minor additions to listed heritage buildings and demolitions 3. Provide in-house urban design review on key heritage area properties, industrial buildings, and other projects assigned 4. Continue to develop an implementation plan for the completion of heritage district plans 5. Initiate pre -consultation with candidate neighbourhoods for heritage conservation district designation 6. Establish an urban design awards program to recognize and encourage excellence in urban design in Aurora 7. Continue the Heritage Awards program to recognize and encourage excellence in heritage conservation in Aurora 8. Follow upon the success of the Old House Restoration Workshop to implement workshops or other educational programs for heritage property owners 9. Continue to establish and implement a program of nominations for designated properties of the federal heritage register in order to raise Aurora's profile in heritage conservation and provide local eligibility for federal funding programs 10. Work with the Policy Division to develop a comprehensive secondary plan for the downtown core 11. Work with the Policy Division to review the Official Plan to ensure that heritage policies are comprehensive and consistent with current provincial legislation 12. Work with the Treasury Department, Economic Development and the Policy Division to establish a fagade improvement program for the downtown core to implement the recommendations of the comprehensive secondary plan 13. In conjunction with the Building Department, implement a new commercial sign by-law for the downtown core as recommended by the comprehensive secondary plan 14. Initiate a formal heritage conservation district study for an older historic Nate: 1 own ojAurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planning for thefuture. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 3 of 13 —259— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET 15. Continue to implement pro -active program of heritage designation in conjunction with heritage committee and approved criteria 16. Work with the Special Events Coordinator and Heritage Advisory Committee to continue Doors Open Aurora as an annual event 17. Establish an urban design database to assist in implementing the municipality's urban design objectives 18. Work with the Policy and Development Divisions to create and update urban design guidelines and standards for other land -use categories (e.g. industrial, commercial) 19. Work with the Policy and Development Divisions to create guidelines for preservation of heritage buildings in new developments 20. Provide secretariat for the Committee of Adjustment 21. Prepare and circulate all planning applications as required by the Planning Act and provide clerical backup for the Policy and Development Divisions 2009 Action Steps 1. Attend Heritage Committee Meetings 2. Manage the delegated duties of the Heritage Committee with respectto minor additions to listed heritage buildings and demolitions 3. Work with the Administration Department to develop a program to promote the Heritage of the Community 4. Complete a second heritage conservation district study for an older historic neighbourhood 5. Initiate pre -consultation for a third heritage conservation district study for an older historic neighbourhood 6. Continue to implement pro -active program of heritage designation in conjunction with heritage committee and approved criteria 7. Work with the Special Events Coordinator and Heritage Advisory Committee to continue Doors Open Aurora as an annual event 8. Work with the heritage advisory committee and the By-law Services Division to develop prescribed standards for minimum maintenance of heritage properties as defined by the Ontario Heritage Act 9. Provide secretariat for the Committee of Adjustment 10. Prepare and circulate all Planning applications as required by the Planning Act and provide clerical backup for the Policy and Development Divisions 2010 Action Steps 1. Attend Heritage Committee Meetings 2. Manage the delegated duties of the Heritage Committee with respect to minor Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staffresources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 4 of 13 —260— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET additions to listed heritage buildings and demolitions 3. Initiate a formal heritage conservation district study for an older historic neighbourhood 4. Continue to implement pro -active program of heritage designation in concert with heritage committee in compliance with approved criteria 5. Work with the Special Events Coordinator and Heritage Advisory Committee to continue Doors Open Aurora as an annual event celebrating Aurora's Heritage and architecture 6. Work with the local community to coordinate a nomination of the Town of Aurora for the Heritage Canada Prince of Wales prize for heritage conservation to recognize Aurora's efforts in this field 7. Provide secretariat for the Committee of Adjustment 8. Prepare and circulate all Planning applications as required by the Planning Act 9. Provide clerical backup for the Policy and Development Divisions 2011 Action Steps 1. Attend Heritage Committee Meetings 2. Manage the delegated duties of the Heritage Committee with respect to minor additions to listed heritage buildings and demolitions , 3. Complete a formal heritage conservation district study for an older historic neighbourhood 4. Continue to implement pro -active program of heritage designation in concert with heritage committee in compliance with approved criteria S. Work with the Special Events Coordinator and Heritage Advisory Committee to continue Doors Open Aurora as an annual event celebrating Auroras Heritage and architecture 6. Provide secretariat for the Committee of Adjustment 7. Prepare and circulate all Planning applications as required by the Planning Act. Provide clerical backup for the Policy and Development Divisions Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staffresources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 5 of 13 —261— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET PLANNING AND DEVELOPMENT SERVCES DEPARTMENT Planned Business Outcomes (cont'd) Planned Outcome (Goal) To provide a comprehensive policy to guide land use decisions throughout the community, based on an understanding of physical, cultural, and social opportunities and constraints; To manage growth in an environmentally and fiscally sustainable manner and to ensure that all required infrastructure can be provided to meet growth demands. Also to provide a current and accurate property fabric and other mapping layers that are linked to the property ownership and other Town databases, in order to produce required departmental maps. 2008 Action Steps 1. Updates of Servicing Allocation Matrix 2. Head up a task force of representatives of the Development Division and Building Department to complete the zoning by-law review to deal With Heritage Communities, and Commercial and Employment lands 3. Prepare RFP to undertake the 2C Secondary Plan 4. Manage the 2C Secondary Plan work including public participation 5. Expand the network capabilities and software solutions for the GIS requirements of the Town 6. Geo Smart initiative to develop land use planning tools such as density calculations and green -space monitoring 7. Investigate the initiation of web based GIS mapping 8. Compete a GIS needs analysis in consultation with all municipal departments and determine if additional resources are required. Review policies of the Official Plan and Secondary Plans respecting environmental policies to ensure consistency and currency on matters of protection of open space, environmentally sensitive lands, urban landscapes, and clean air and water. Undertake public consultation process and prepare Official Plan Amendment for Council enactment 10. Research a Development Tracking System that includes a record/checklist of how approved development complies with Official Plan policies including environmental and heritage polices and has been reviewed comprehensively to determine short and long term impacts. 11. Undertake Secondary Plan for the Downtown, historic core that will include revitalization strategies, beautification initiatives, and cultural opportunities Note: Town ofAurora business Dlans provide the vroundwnrk Mr mnry dorn;lod nd serve as a management tool for planningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 6 of 13 —262— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET 2009 Action Steps 1. Establish an annual monitoring system to track the range of housing options provided within the Town 2. Updates of Servicing Allocation Matrix 3. Undertake an intensification study for the Town to identify areas where higher density development can be supported by existing infrastructure, improved or upgraded infrastructure and the positive and negative social and financial implications of such intensification 4. Review policies for density increases and establish appropriate policies, guidelines and standards. Establish targets for increased density and devise a monitoring system to track development with increased density 5. Official Plan Review and Updates to the Official Plan Policies to conform with "Places to Grow" 6. Updates of Servicing Allocation Matrix 7. Implement a broader GIS function to adequately meet the needs of all departments based on the findings of the needs analysis. 8. Continue to update, track and analyze the Key Performance Measures 2010 Action Steps 1. Following from the intensification study review options for more affordable housing that will support a diverse local economy that includes a fall range of housing options including smaller homes, apartments, townhouses, and legalized basement apartments. Track the development of such options along with intensification statistics 2. Updates of Servicing Allocation Matrix 3. Continue to update, track and analyze the Key Performance Measures 4. Implement web based mapping Continue to monitor GIS function to determine if department needs are being met and also determine if additional resources are required. 2011 Action Steps 1. Prepare new servicing allocation policy pertaining to Regional allocations 2. Additional updates to the zoning by-law to conform with 5 year official plan review 3. Continue to update, track and analyze the Key Performance Measures Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability ofthe necessary financial and staff resources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 7 of 13 —263— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET PLANNING AND DEVELOPMENT SERVCES DEPARTMENT Staff — Our Most Valuable Resource Current — Total Full Time Equivalent Staff Positions = 14.0 2008 2009 2010 2011 Positions (FTE) Budget Budget Budget Budget Full-time 14.0 15.0 16.0 16.0 Part-time 1.0 1.0 1.0 1.0 Total Permanent 14. 15.0 16.0 16.0 Net Change 0.0 1.0 1.0 0.0 START-UP COSTS OF STAFF GROWTH N/A 2008- Fulltime 2009- Fulltime 2010- Fulltime no additions 1- GIS Supervisor 1- GIS technician Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanning for the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability ofthe necessary financial and staff resources and annual budget approval by Council. —264— 11/6/2007 10:04 PM, Page 8 of 13 SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET PLANNING AND DEVELOPMENT SERVCES DEPARTMENT Accomplishments in 2007 COMMUNITY PLANNING DIVISION • Received Honourable Mention from Canadian Institute of Planners for Work on Northeast Old Aurora Heritage Conservation District Plan • Designation of 8 properties under Part IV the Ontario Heritage Act bringing Aurora's total to 29 (a 240% increase in the number of designations since establishment of pro -active designation program in 2005) • Urban Design and Heritage review and assistance to 16 Industrial/Commercial/hlstitutional developments, 5 Heritage Permit Applications; 15 Building Permits and Heritage review of 4 residential plans of subdivision • Renaming and updating Aurora's Inventory of Heritage Resources as the Aurora Register of Properties of Cultural Heritage Value or interest in accordance with amendments to the Ontario Heritage Act • Developed a Heritage Advisory Committee logo • Assisted the Policy Planning Division with respect to the consideration of possible controls for oversized homes • Established standards and polices related to heritage impact assessments and conservation plans prepared by outside consultants - • Developed a detailed guide to heritage designation in Aurora • Re-established Heritage Advisory Committee Annual Awards Program • Coordinated the nomination of 6 Aurorans for Ontario Heritage Trust Awards • Achieved nomination of all but one designated property to the Canadian Register of Historic Places making Aurora a national leader in this program • In partnership with the Special Events Coordinator, organized the second Doors Open Aurora Festival • Established in-house urban design review function for Industrial Buildings on internal streets • Drafted policies for consideration by the Heritage Advisory Committee related to boarding of abandoned buildings and architectural salvage • Assisted Economic Development Division with establishment of a brochure promoting Aurora's Downtown as the "Home D6cor Capital of Canada" DEVELOPMENT PLANNING DIVSION Implemented refinements to the Site Plan process to outline priority review procedures for Industrial Commercial and Institutional (ICI) development applications Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 9 of 13 —265— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET PLANNING AND DEVELOPMENT SERVCES DEPARTMENT • Participated and provided input into the Development Application Approval Process costing model project (DAAP) to reduce the Town's exposure to a loss of application fee revenue • Subdivision agreement preparation and plan registration for the Minto and Prato Estates phase II residential developments within the 2B neighbourhood • Preparation and approval of draft plan conditions for Ballymore and MI Developments and Brookvalley residential subdivisions • Approval of OPA, ZBA and Site Plan to permit a Catholic High School at Wellington Street and Industrial Parkway North • Approval of ZBA and draft plan of condominium for Sterling Cook residential development at Yonge Street and Bloomington Road • Approval of ZBA and Site Plan for Whitwell/Wal-Mart regional commercial development at Wellington and Leslie Streets • Approval ZBA and Site Plan approval to allow a mixed use apartment building on Yonge Street, north of Valhalla Court, the Conguisti application at 145 Industrial Parkway South, and the Medical Centre at 520 Industrial Pkwy South • Site Plan approval to allow redevelopment of Esso gas station on Yonge Street and Royal Road, Ridgewood Condominium at John West Way, a new Industrial Building at 114 Engelhard Dr., a retirement Home on Hollandview Trail, an apartment building at Yonge Street and Aurora Heights Drive, a parking lot expansion at Van Rob Stamping, the French Catholic High School, Kylemore Homes and Aurora Toyota POLICY PLANNING/GIS DIVISION • Worked with the Region of York to finalize Official Plan modifications to the Industrial and Commercial policies • Research options for and established a working group related to oversized houses • Participated and assisted in Region of York in the preparation of population and employment projections to meet the requirements of Places to Grow • Initiated updates and report on Planning processes to adhere to the provisions of Bill 51 — The Planning and Conservation Land Statute Law Amendment Act • Creation and maintenance of new Condominium Dataset • Revised the Aurora Street Name Policy and added new names to the name bank • Creation of 3D Elevation Mapping in AutoCAD • Subdivision agreement preparation and plan registration for the Hallgrove Estates industrial plan of subdivision for the Development Division • Prepare development agreement to ensure implementation of conditions provided for in natural heritage studies • Completed a review of Drive thru policies, held a public meeting and prepared policies for inclusion in the Official Plan and amendments to the zoning by-law Note., Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool far planningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 10 of 13 —266— SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET PLANNING AND DEVELOPMENT SERVCES DEPARTMENT SERVICE KEY PERFORMANCE QUANTIFICATION 2007 TARGET AREA INDICATOR Policy Employment land to Measure the ratio of The 5 year Planning /GIS residential land ratio employment land to residential Official Plan land using mapping tools review will set targets. Development Site Plan Approval Process 1 Amount of time to process two Establish base Services types of site plans line data (major/minor) Community Response to residents Amount of time for response 2 business days Planning Policy Baseline Established 2006 BASELINE 2006 KEY INDICATORS - Official Plan KEY INDICATORS Target- Zoning Residential to Industrial % Based on Area/Hectares Residential to Industrial % Based on Area/Hectares Residential Industrial Residential Industrial 82.4 17.6 82.9 17.1 Residential to Commercial % (Based on Area/Hectares) Residential to Commercial % (Based on Area/Hectares Residential Commercial Residential Commercial 93.3 6.7 92.7 7.3 2007 Indicators 2007 KEY INDICATORS - Official Plan KEY INDICATORS Target- Zoning Residential to Industrial % Based on Area/Hectares Residential to Industrial % Based on Area/Hectares Residential Industrial Residential Industrial 82.4 17.6 82.1 17.9 Residential to Commercial % (Based on Area/Hectares) Residential to Commercial % (Based on Area/Hectares Residential Commercial Residential Commercial 93.2 1 6.8 92.7 1 7.3 Residential to Commercial/Industrial Totals % (Based on Area/Hectares) Residential to Commercial/Industrial Totals % (Based on Area/Hectares Residential CommerciaUlndustrial Residential Commercial/Industrial 77.8 22.2 77.2 1 22.8 Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanning for the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 11 of 13 —267— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET PLANNING AND DEVELOPMENT SERVCES DEPARTMENT Development Baseline Established 2006 - Site Plan Tracking *Note 1: All values below are expressed as average work days* **Note 2: Not all site plans have been finalized. As such, values highlighted in . , within rows E and F will vary in subsequent KPI reports.** Type of Site Plan Full Minor Amendment Application Row Year 2006 2007 2006 2007 2007 A Time duration between application submission and circulation. 7.5 5 3 4 4 B Time duration afforded to staff to conduct preliminary review of 15 13 10 13 13 application and to hold a site plan review committee meeting C Time duration between submission date to providing the applicant 25 24 22 26 22 with a complete set of internal department and external agency comments D Time duration from submission date to delegation/infonnation 69 69 Not 38 28 report before General tracked Committee E Time required by applicantto address 1 Insufficient Insufficient Insufficient departmental and `''' external agency data Data data available comments available available F Length of time to '� � �� Insufficient Insufficient Insufficient complete site plan data Data data available process, including available available registration of agreement Note. Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool for planningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability ofthe necessary financial and staff resources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 12 of 13 WT-m SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 TOWN OF AURORA 2008 BUSINESS PLAN AND BUDGET PLANNING AND DEVELOPMENT SERVCES DEPARTMENT Community Planning - Enquiry Response Time 2006 Division Indicator Average Target Response Response time Time Community Time Frame for Tracking in 2 days Planning responding to all progress inquiries Note: Town of Aurora business plans provide the groundworkfor more detailed operational plans and serve as a management tool forplanningfor the future. All plans are re-evaluated as our business environment evolves and are dependent upon changing circumstances, the availability of the necessary financial and staff resources and annual budget approval by Council. 11/6/2007 10:04 PM, Page 13 of 13 —269— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 -270- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 r•. u Q M P� » a ivl 7 0 0 0 0 0 0 0 ^OJ C N co 00 N LL 3 p d CO 00 Np Z 00 m o = CDB. N m U o v 0 N s c w 2 Ih O r- CD N p Z O O O O O O O O O O o 0 o 0 0 0 0 0 0 o O o O o O o 0 0 0 o O o O O O O O O O O O O O O O O O O � O OO OO O O O CD N co co O 406 tL N 0 0 0 0 0 0 0 0 O o 0 0 O Lo O O a) 0 0 0 0 0 0 0 0 0 0 O o O o o O O o o O o O O o o o 0 o O O o o o o 0 o O o O 0 O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 OO O O oO O 0 O O O O O N O '1 O cm t ' O m L � � .Q J w 0) U1 N W N N v! N N N (D N _ (n i. w 2' a U U) L N N w O U) N N v N i i C' OC E N N E O Q N L L; a y m m c m M c o c N L.L ~ w o" C $ C N U °� (B C~ 0 .� p'. = i N 0.'$ 0 � N N Q C 0 I- ca E m Ci N Q Q@ 00 7 0) N L g: V L E N (L6 C (Q N O N X m .p. 3 N U C N N N m Q p Wul� �UofwH N WJ LLLL Z) HJCDU —271— SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 9 r m L. 1 1 0 L Q O C4 1 1 CD MM� LO W r L Q r� 0 N � i O T � 0 N � O I O N � C W w 0 co N N ❑ � 3 o N O V y N i fL6 O a) LL >- O F- AI 00 O o 0 0 0 0 o 00 0 0 0 0 0 o 0 0 0 0 0 0 m M: CD f0: � O O O CD 00 c.: O CD CD o O CD CD o 0 . co an C9 co �; to m Lo 0 0 0 O O o O 't O o O o O O O O O O O O r' O O N n o n o [o Cn 1xi L 0 L6 7 c0 M O i, Lo O N B O O CD O o 'v: Oo 0 0 00 CD CD O CD O O 00 N 00 00 O to O 'cY 05 M O d' Lo U')N W m m O m 0 0 0 0 to 00 0 0 0 0 0 0 N o rn m � m co co CD X P- df co N 7 to N o O n C\jm 0 0 0 0, o o 0 0 00 0 0 LD V V W co N Lo0 mr,_0000 v ooM 000000 N N N N: N Ch n O Cn ILin V Lo m m N CD 00 00 0 0 0 0 o0 0 0 00 0 0 0 0 0 0 N N N co co co CD Lo N N an O d' N N N CD � [InC`7 a) U 06 �G' y � L U C Q J u- a) (D � m N m � 06 N N ca y. N N N C M m Q � w ,� m r m uJ c co a c w m s a' •� a E m w o > N 7 N C N w 2 N o v" N uud 1.fi ED -y - �% xs o o' as (D "a 1❑ m ca a3 m N C a% ❑ 06 O a W LL Q a1 '� LL a5 E N N 'U a3 X a5 O a3 0 m X co V 3 Q) U a) N w m 0 Z. _ a7 W (n J:5 U of W F- 0) J LL LL:2 D 2 I— J (D U U) Z -272- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 00 N 0 0 0 0 0 0 0 N 0 0 0 0 0 0 0 0 0 0 R N O co N fV- OD O r- CD N O Z 00 rm O N Q m E U co t CD O 3 N O cma 0 o 0) U) CDN to N m am Lei O O O O O O O O 0 0 0 0 0 0 0 0 0 O co N 00 O O O 0 0 0 1 r 00 000000IC 00 000000I.c 00 OOOOOOIe N O 00 00 O O O O O co N N 0) 0 06 J of m N O m y o. m a (D a m U : N t a) a W o �. . U_ .Q m d ID 0 U w Q 0Q in U) U) m m C i 1,ri : 7 m 06 'O C L Lib .4 . LL d c m Q m 0) OO m y F.' x m m 0 0) X m +U-' W U) J 2 U LY W -273- O O O O O O O O O O O O C) 0 0 0 0 0 0 0 O O O N O o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O O O V U) C 7 LL 0) N N N 06 N m 0) N .h � m U) 3 C' E N O > y O C) N a � (� tr 3 N 0- fn C 0) C 0 y N U i m 2 C ai U C_ N N 7 Q C O Q �' J LL.. N LL 2 m U co z SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 T L 0 r.1 L_J r� C O ( N ;: d O � O N w L O S O C O C N ,F m Y d N 7 m n 'Cs o a� O N E fn W n Y a CD O r- N d L Lcu 0 d LL r O n (n rn CD o R � N � a 3 y a0 Q u o 0 o o o o o o 0 Cn Cn m 0 o 0 0 0 0 0 m W m N n 0 0 0 0 0 0 0 O O O O O co m o6 m N N CD00 00 O CD O O O N N n C' N � o(o- 0 0 0 0 I Lo N O � n N O m 0 0 0 0 0 O N m m d' co co in m o m, 0 0 0 0 1-7 ri � O � C) 0 0 0 0 CD 00 O O N' N n O N 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O O O O O O O O O O It 0 0 0 0 0 0 0 0 0 0 O O (O O ,It N o O d O o 0 0 0 0 0 N 7 m 0 0It0 000000 rn m O O O O O O O O O O O O CO V L U • • Uy W N L J LL N N N y N � N (r cA N N (D C L ° a co U a�i ayi N w W p U °� -UN 0 G C wa- N �a � � d' a. E y o d > d C N 3 N C w y X(' ai U �n w a � m U c m N� cm o a5 ;_ ~ _ ❑ _ "a �" F R 7 p- (n C N NCc: :R .ZSS N N °2S (6 O ca O: N °�5 o.Si lco i n- O to O 1r W L w w L L 1i W (A Ui XC ca c6 O N X c6 (D U C N N 7 N a L C) 7 ffi. W in o J 2 U af W �-- .7 (n J LL LL cG 2i- J -274- SPECIAL GENERAL COMMITTEE — NOVEMBER 10, 2007 r•� a n LOE co coo 0000o0 Cl yl by = a� Lo o N LL r d7 W N m a O ' O C N a Z co O r V N Q- U E ti ' O L N O Z co 'a N O + m N m 'a Q O O O O O O O O 0 0 0 0 0 0 0 0 O O O N O O O O O O O O 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O O O r� O o (O 0 0 0 0 � O It O r 0 N 0 0 0 0 0 0 0 0 0 0 0 if 0 N r 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O C. N O O O O O 0 O O O O 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O O Lo O O r N s O 0 m � c J V- N N Ul N N f/J N 06 N N N N 0 N o U N N L N N W D -0': N a' N a� U i N C 0. E N E 0 N w N L� i4 cn co c Ul a m 3 n N U o6 O d' i oD N p_ F- L C �p N 6 `N O y Q N C C X N -Q i C N N y N X (0 O p N O N X f6 J: d O C N N -0 LL O W co J� O of W H Ffi J LL lL F J C7 O -275- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 r 4— L �W 6m �0 0 N 7 u T O N � O N C41 co.w . m O tm N a r-1 r 'O O y O N E (n W LL } O F- U) ti O f6 O O N i N R N a0 .. , Q m 0 0 0 0 0 0 0 0 Iri co O V O n 0 0 0 0 0 0 0 � O Lo m O m O � N coo CDma000 N O M Lo O d- O 1- rT W N V M O O O O O O f-- o O O co - N c' cq Nei' 00 0 0 0 0 O m O v N N 0 0 Lo 0 0 0 0 cl) co N co T cl r M 1'- O O co 0 0 0 0 M O m m O d O r O d N 0 0 0 0 0 0 0 0 0 0 o O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O O Ld O 0 0 0 0 0 0 0 0 0 0 O m 0 N 1 O O O O O O O O O O Lo N O Lo 0 0 0 0 0 0 0 0 0 0 Lo N O Ln O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O Lo O O N L_ 0 N L J U- N N N N N N 06 y 6 N a a Utu w �� uw to N U a ca N d Q. E N m E O m -> (n U'R N X W U •Z N d 7 m W, E �(nY W U_ L c (6 N �df( y C15 N N o N y � O �.. 9f y m r t= w a- u) � 6 a� .`a. a: F m ° 4 a� °ti xs � LL .� o F Q. f6 C rj)E C �''' > N n N N N C X m, X [6 O O N X X N N :7' d U C N N 7 f6 Q L O ,� d W f7 _I 2 U a-, W F- 9 co W J LE LL Z) 2 F J C7 U y Z -276- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 co m dl 00 O00000 c N LL p m f c ' O N Z o .� v N = (4 E U 0 V 0 N R S C I W W = o N p IL^ V c i o O N C 2 co 'a 01 O N 0 N N m 7 Q O O O O o 0 0 0 I G 0 0 0 o o 0 0 o l0 0 0 0 0 0 0 0 0 O O O O O O O O O O O O O O O O O o 0 0 0 0 0 0 O O O O O O O O O O O I 0 000 000�000 0 c'7 O N N O O O O O O 0 O O O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O o 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O 0 O co O O co O N N i 0 �a J u" N N � xs y N N 'N N N a N U N s ro W 0 M N� U Q L N N Q � y N N O j Z N U� C N N W i N U rq w A7 Incu , tod 0 .N .a 06 E m LL r j� a� cD w 0 , R d:. 4) m m m o O: a) a'S o- o D i w i i �C� 41 N c _a J rL+ o o d c� m k 0 o m x ro 5 m Z -0 o d' W (n J 5 U d' W — :tFi . J LL LL cG — J C7 U Z -277- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 O O N O r N d 0 Z C' I!'edi C' G0. u T L 1 1 00 L 0 O 04 1 Q 1 O MM� LO W r L rL r, U r c O c N � Lf O N i Le O ( N i L O N N CD N CR C y Y N � W d LL. } O H 21 0 0 0 0 0 0 0 0 .(Z O O o 0 0 0 m o 0 0 co 0 of M O N N O O O O O O O O C 0 0 0 0 0 0 W O O O O O O c W N N O O O O O O O O r0-'. CDCDOOOO O O O O CD CD o O LO `O co r-. m N N 0 0 0 0 0 0 0 0 'o 0 0 0 0 0 0 M 0 0 0 0 o co O O O O C W 07 N N O O O O O O to O4' O O O O O O N O O O O O. ti M M'. O d- V M `1 oz VJ N N N N 00 0000coo m. o 000 000000 .000 o a O O O O O O _� O r O O O O O O N O O O N co V 00: "t ~O r Cl.'" -in o NLn O N 0 N � C4 0 0 0 0 0 0 0 0 O. 0 0 0 0 0 0 W O O O' 0 co 0 LLy O U; co Q CA r O M Ix CN N N 0 � N L L LL J Z (D N 06 p) — :y N N C Q L. N U) N N N Q X U Y "� N 3 (D _W w c AD e d .L) f6 N w fC N w N m ) m m N L .�.. U) d V N C +3' 02$ 'O � i d C6 N N O N (0 N. N~ � O 06. 9 3. m O) .F N C C C c6 C LL F N y > U) y 41 LL c6 c0 C i 1— m x M c6 0 N .�• 3 a) d) U a) C� N N O 7 _ N: W cn O J Gc U of X W c6 �-- E cl) w J E L- �� N .a J (D U U) Z' -278 SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 ti O O N C r i d E d O O R O O .- N IL co C U N L C W 00 L Cl 19 0 N a IL^ V n o c N Z co "a am O 0 U) O N N N U) m 'a G 00 000000101 0 000 o0m 000 O N Lo N N • • • IF2 0000• • • •T•z zz=•� 0 0 0 0 0 0 0 o 1 e 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 VD 0 0 0 O N l( N N (D s xs N ( w N a 05 a) O O a o U L '. m a m X W ° ° u Of a O tl7 N N L a% C E L N _ N L :? 7 0] (n fn as LU d Fu .v � m Q' c co � N � a � O ° ar LT- F �o c is wu1„ O O �' � a Q aS O > O w. m.. K M O C O G 0 r0+ X a) S2: 3 a) d% U c N N N N 3 X (6 4 L c 0 4 N W (n O J� U X X W m F to � J E 0 lL 2� 2 O F J U` U 7 In Z; -279- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 I` O O N O r N fU O Z L ca L 00 CD L O O N Q , O tm MM� LO W r T� ca L Q% CL z w r Q n. yyw/� V/ 0 a a w w n Q o N J O o N z O C i G E o g � p N lE C d CL Q CL t% d ❑ I! 0 N ; f O O N ; f b . O b N ; f n 'a O 0) O R N E N LLI IL >. O F- 00 OOOOOOIa O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 O Ln N N b. O O O O O O O O O O O O r N N O O O O O O O O I O O O O O O O O O O O Cl O O O O o 0 o o o o o o O O O O O C. O O O O 0 N N N O O O O O O m 000 W N ui N N O O O O O O M O O O O N N N O O O O O O O O O O 0 0 0 0 0 o ro o 0 0 rn N L N N y 0 0 0 0 0 0 0 0 O: O O O O O O o 0 o CD b N O ~ �` r f2 m N f1 a 0 06 J V- Na) N Q N U (lJ y N N N C co :>U N a a (J w w rn L N N W �OtD N N Q Q ca U -. E) N L O C LI.I � N U 7 m 0 (n (6 cL6 C m .: 0- y c 7 p N r ++ _'6 E et$ N 'LEE H L Q US 0 N N to O $L c 6 °3ZZ O O C O .6 2. O O LL a K d c� N m p o aci x m I = c2i ti= m s � o � a w y J� U� W E fn J LL LL 2�.5 1— J fD 0 W Z -280- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 !U O 'Q N R 'i C V N� R t c W C 3 0 N p IL^ V c0 m d O N U) N N m a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O 0 0 0 0 0 0 0 0 O O O O O O O O a o 0 0 0 0 0 0 O O O O O O o O 0 0 0 0 0 0 0 0 0 0 O O 0 N O O O O O O O O O O O O O O O O O O 0 O O O O O O O O O O O O o 0 0 0 0 0 0 0 0 O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 0 O O O o o O O O O O O O 0 Lo N L U 0 L a C J LL N � N N N 0 N 0 :4 (D (D c 4) N o (6 Q x U 3 y to N L,_W p ;.p., N 7 N� (DU 0--- Q U 16 `N' i 4)i : N m O N > 1r. W, U N 4U- L -- a) E ID a °tS fi N U LL~ F m; d o (D t� a) cup q. i N w'$ d x 6 p coO N x LQ 3' 4% U C N N❑ xQ S L p 7 W n J cG U W — fn J LL LL J (D -281- SPECIAL GENERAL COMMITTEE - NOVEMBER 10, 2007 ►� 00 L- 0 O 04 Q , O o m cv Q W J a a W 0 a w D a w W F W 0 J Z C O H X 0 N ; c O - O N 10 w .r oCD R N ❑ 1,10 O 4+ O Co E N W LL } O I- Q 1 O O O 0 0 0 0 0 0 O O O O O O O O O O O O O In N O O O O O O O O :CO O O O O O O O O O o O O O N O O O O O O O O O O O O O O O O O O O O O O t0 N O O O O O O O O c, O O O O O O OO O O O O O Ln N O O O O O O O O I C O O O O O O O O OOOOOOOOIr 0 0 0 0 0 0 0 0 1 mi O O O O O O 0 O O O co W C6 O O O O O O m O 0 0 c0 W Lo co 0 0 0 0 0 0 co 0 0 0 O O 0 0 0 0 0 0 00 0 0 0 O O O Lo 0 z N a � c a L � J N N N N c O_ U y N ° N m a O 3 L U Lx y CI c N aO O N O N N K.: .O :� N N O .F- > d m ❑ cn cA c c ay O ? o _ _7 C 06 _ L IQ ::: �u1�1 W W N co i N F f6 0 (6 O Op N 6 � LL .O- O to ..O_ 0 �.. d Q N C c c i N X i h. = �- d > fn N N U N O c O fi C L ~ m. N y X �J W (n J U of W F- to J LL LL ❑ �- (D U ,� Z -282