AGENDA - Council - 20080408q, k I I I
I � C 1171
N0.08-10
TUESDAY, APRIL 8, 2008
1:00 P.M.
COUNCIL CHAMBERS
AURORA TOWN NALL
PUBLIC RELEASE
04/04/08
k -,
AURORA
TOWN OF AURORA
COUNCIL MEETING
AGENDA
NO. 08-10
Tuesday, April 8, 2008
7:00 p.m.
Council Chambers
l DECLARATIONS OF PECUNIARY INTEREST
11 APPROVAL OF AGENDA
RECOMMENDED:
THAT the agenda as circulated by the Corporate Services Department be
approved as presented.
II/ OPEN FORUM
1V ADOPTION OF MINUTES
Special Council Minutes of March 24, 2008, Meeting No. 08-07
Council Minutes of March 25, 2008, Meeting No. 08-08
Special Council - Public Planning Minutes of March 26, 2008, Meeting No.
08-09
RECOMMENDED:
THAT the Special Council minutes of March 24, 2008, meeting no. 08-07,
Council minutes of March 25, 2008, meeting number 08-08 and the
Special Council - Public Planning minutes of March 26, 2008, meeting
number 08-09, be adopted as printed and circulated.
Council Meeting No. 08-10 Page 2 of 5
Tuesday, April 8, 2008
V PRESENTATIONS
VI PUBLIC SERVICE ANNOUNCEMENTS
VIl DETERMINATION OF ITEMS REQUIRING SEPARATE DISCUSSION
VIII ADOPTION OF ITEMS NOT REQUIRING SEPARATE DISCUSSION
IX DELEGATIONS
None
X CONSIDERATION OF ITEMS REQUIRING SEPARATE DISCUSSION
XI REGIONAL REPORT
XIl NEW BUSINESS/GENERAL INFORMATION- COUNCILLORS
XIII READING OF BY-LAWS
RECOMMENDED:
THAT the following listed by-laws be given 1st, 2nd and 3rd readings, and
enacted:
5019-08.H BEING A BY-LAW to appoint Building pg. 52
Inspectors ,
5020-08.0 BEING A BY-LAW to confirm actions by pg. 55
Council resulting from Council meeting
08-10 on April 7, 2008.
Council Meeting No. 08-10 Page 3 of 5
Tuesday, April 8, 2008
XIV CLOSED SESSION
Personal, Property and Labour Relations
RECOMMENDED:
THAT Council resolve into a Closed Session to consider personal matters
about identifiable individuals; a property matter regarding the Town owned
404-Leslie Street lands; and labour relations matters regarding non -union
staff compensation and Town Hall and Leisure Services Facilities
temporary closure for Christmas holidays 2010.
XV ADJOURNMENT
Council Meeting No. 08-10
Tuesday, April 8, 2008
Page 4 of 5
E
2.
0
AGENDA ITEMS
Special General Committee Meeting Report No. 08-15
Monday, March 24, 2008
RECOMMENDED:
pg. 1
THAT the report of the Special General Committee Meeting No. 08-15 be
received and the recommendations carried by the Committee be
approved.
Special General Committee Meeting Report No. 08-16 pg. 4
Tuesday, March 31, 2008
RECOMMENDED:
THAT the report of the Special General Committee Meeting No. 08-18 be
received and the recommendations carried by the Committee be
approved.
General Committee Meeting Report No. 08-17 pg. 9
Tuesday, April 1, 2008
RECOMMENDED:
THAT the report of the General Committee Meeting No. 08-17 be received
and the recommendations carried by the Committee be approved.
BA08-001 — Customer Service Initiative Team — Terms of Reference pg. 19
RECOMMENDED:
THAT Report No. BA08-01 be received as information; and
THAT Council endorse the Terms of Reference and Work Plan for the
Customer Service Initiative Team outlined in Report No. BA08-01.
Council Meeting No. 08-10
Tuesday, April 8, 2008
Page 5 of 5
5. Extract from Special General Committee - Closed Session Meeting pg. 27
of April 1, 2008
Re: Personal Matter — Composition of the CSI Aurora Customer Services
Committee — (referred to closed session from General Committee April
1, 2008)
RECOMMENDED:
THAT, in future, staff committees and the terms of reference be presented.
to Council, if Council endorsement is required for the establishment of the
committee, prior to the members being appointed to the committee.
6. PW08-017 — Lake Simcoe Clean -Up Fund (LSCUF) - Follow-up Report pg. 28
RECOMMENDED:
THAT staff be directed to submit detailed project proposals to
Environment Canada for funding from the Lake Simcoe Clean -Up Fund for
the Retrofit of SWM Facility C-1 and the removal of the Burnett Pond by
the April 14, 2008 deadline; and
THAT staff be directed to report to Council as soon as possible after the
funding announcements for the program have been made on the result of
the applications and, assuming the application were successful, to seek
authorization to tender the retrofits of SWM Facility C-1.
7. Resolution from York Region - Transportation and Works Committee pg. 41
Re: Replacement of Municipal Representative for Source Protection
Committees as Required by the Clean Water Act
RECOMMENDED:
THAT the resolution from York Region - Transportation and Works
Committee, regarding of the replacement of Municipal Representative for
Source Protection Committees as Required by the Clean Water Act, be
endorsed by Council
8. Report from Lake Simcoe Region Conservation Authority pg. 47
Re: Hearing, Pursuant to the Fill Construction & Alteration to Waterways
Ontario Regulation 179106, Cancellation of Permit AP.2007.23
1160-1360 Bloomington Road, Part of Lot 11, Concession 2, Town of Aurora
(Tabled by Councillor MacEachern)
RECOMMENDED:
THAT the report be received for information.
AvRoxA
TOWN OF AURORA
SPECIAL COUNCIL MEETING MINUTES
NO. 08-07
Council Chambers
Aurora Town Hall
Monday, March 24, 2008
ATTENDANCE
COUNCIL MEMBERS Deputy Mayor McRoberts in the Chair; Councillors
Buck, Collins-Mrakas, Gaertner, Granger, Marsh and
Wilson.
MEMBERS ABSENT Mayor Morris and Councillor MacEachern were
absent.
OTHER ATTENDEES Chief Administrative Officer, Director of Leisure
Services, Financial Analyst/Budget Supervisor and
Administrative Co-ordinator/Deputy Clerk
Deputy Mayor McRoberts called the meeting to order at 10:00 p.m.
I DECLARATIONS OFPECUNIARY INTEREST
There were no declaration's of pecuniary Interest under the Municipal Conflict of
Interest Act.
11 APPROVAL OF AGENDA
Moved by Councillor Collins Mrakas Seconded by Councillor Buck
THAT the agenda as circulated by the Corporate Services Department be
approved.
CARRIED
III READINGOFBY-LAWS
Moved by Councillor Marsh
Seconded by Councillor Buck
THAT the following by-laws be given 1st, 2nd and 3rd readings, and
enacted:
5014-08:17 BEING A BY-LAW to authorize the Mayor and Clerk to
execute a Contribution Agreement with the Minister of
Canadian Heritage for funding under the Cultural Spaces
Canada - Grant Program.
(Capital Project No. 72059 - Aurora Heritage Centre - 22
Church Street)
AMENDMENT: Upon the question of the adoption of the resolution, it
was:
Special Council Meeting No. 08.07
Monday, March 24, 2008
Moved by Councillor Marsh Seconded by Councillor Wilson
THAT staff adjust the figures on Annex A and Annex B of the Contribution
Agreement for funding under the Cultural Spaces Canada - Grant
Program to match what was approved at the Special General Committee
held on March 24, 2008.
CARRIED
The main motion was CARRIED AS AMENDED
Moved by Councillor Marsh
Seconded by Councillor Buck
5015-08.0 BEING A BY-LAW to confirm actions by Council resulting
from special meeting 08-07 of March 24, 2008.
CARRIED
V ADJOURNMENT
Moved by Councillor Granger
THAT the meeting be adjourned at 10:10 p.m.
CARRIED
ROBERTJ. McROBERTS KARENEWART
DEPUTY MAYOR DEPUTYTOWN.CLERK
AuiOxA
TOWN OF AURORA
COUNCIL MEETING MINUTES
NO. 08-08
Council Chambers
Aurora Town Hall
Tuesday, March 25, 2008
ATTENDANCE
COUNCIL MEMBERS Mayor Morris in the Chair; Councillors Collins-Mrakas,
Gaertner (arrived at 7:25 p.m.), Granger, MacEachern,
Marsh, McRoberts and Wilson.
MEMBERS ABSENT Councillor Buck was absent.
OTHER ATTENDEES Chief Administrative Officer, Administrative Coordinator/
Deputy Clerk, Director of Building, Director of Leisure
Services, Director of Planning, Director of Public Works,
Deputy Treasurer and Council/Committee Secretary.
Mayor Morris called the meeting to order at 7:05 p.m.
I DECLARATIONS OF PECUNIARY INTEREST
Councillor MacEachern declared an interest in the closed session item pertaining
to the Town owned 404-Leslie Street lands, by virtue of an customer -client
relationship, and did not take part in or vote on any questions in this regard or .
attempt in any way to influence the voting on such questions.
11 APPROVAL OF AGENDA
Moved by Councillor McRoberts Seconded by Councillor Wilson
THAT the agenda as circulated by the Corporate Services Department,
with the following additional items, be approved:
➢ SUPPLEMENTAL NOTES FOR DELEGATION -a)
Mr. Jack Gibbons, Ontario Clean Air Alliance
➢ NEW ITEM 13 - Correspondence from Mr. Steven Comisso of Lynch
& Comisso Architects, to the Director of Leisure Services
Re: Aurora Heritage Centre at 22 Church Street, Heating System
Alternates Pricing and Revised Expenditure Chart to be handed
out at meeting
(Requested at Special GC meeting of March 24, 2008)
CARRIED
Council Meeting No. 08-08
Tuesday, March 26, 2008
Ill OPEN FORUM
None
IV ADOPTION OF MINUTES
Council Meeting Minutes of March 4, 2008 Meeting Number 08-06
Moved by Councillor MacEachern Seconded by Councillor Marsh
THAT the Council Meeting Minutes from March 4, 2008, meeting 08-06 be
adopted as printedandcirculated.
CARRIED
V PRESENTATIONS
None
VI PUBLIC SERVICE ANNOUNCEMENTS
Mayor Morris advised that Bud Rodger, former GAO for the Town of Aurora and
past President of the Association of Municipal Clerks and Treasurers of Ontario
(AMCTO), passed away on Saturday, March 22, 2008. Mayor Morris advised that
there will be a service to honour the life of Mr. Rodger on Sunday, March 30,
2008 at 3:00 p.m., with a visitation at 2:00 p.m., at Collier St. United Church, 112
Collier Street in Barrie. Mayor Morris provided details of this service and advised
that contributions in his honour can be donated to the Southlake Regional Health
Centre Cancer Clinic, through Stecky Gooderman at 705-721-9921. A moment of
silence was observed in the memory of Mr. Bud Rodger.
Councillor Wilson advised that the date of the next Joint Council Committee -
York Central Fire Services meeting was listed incorrectly in the. Era Banner
Notice Board. Councillor Wilson advised that the meeting is actually taking place
on April 15, 2008.
Councillor Granger advised of the
adding that the Aurora qualifying
February 28, 2008 at the Royal
Parkway North. .
York Region Optimist Chess Tournament,
match will be taking place on Thursday,
Canadian Legion of Aurora, 105 Industrial
Mayor Morris advised that the Town's Easter Egg Hunt was very successful and
she thanked Ms Shelley Ware, Special Events Co-ordinator and the Girl Guides
for volunteering to assist.
Mayor Morris advised that the Aurora Tigers are doing great and asked that the
Director of Leisure Services provide a brief update. The Director advised that the
Aurora Tigers have successfully completed.the York Region divisional play-offs
and are now embarking upon the Eastern Regional conference starting with the
Town of Oakville.
Mayor Morris advised that the Town of Aurora will be participating in Earth Hour
on Saturday, March 29, 2008 between 8:00 p.m. and 9:00 p.m.
Mayor Morris asked the Director of Public Works to provide some information
regarding York Region Water Efficiency program initiatives. The Director advised
that there is a Water Efficiency Toilet Sale on Saturday, April 5, 2008 and
Sunday, April 6, 2008 from 10:00 a.m. until 5:00 p.m. at Home Depot locations
across York Region, including Aurora. The Director advised that during this
promotion, rebates will be provided when water efficient toilets are purchased.
Council Meeting No. 08-08
Tuesday, March 26, 2008
The Director of Public Works also advised that there Is a one -day program on
May 24, 2008, when rain barrels, which are regularly priced at $9D.00, can be
purchased for $30 cash at the following locations:
• The Georgina Ice Palace in Georgina
• . Woodbridge Fairgrounds in Vaughan
• Markham Fairgrounds in Markham
Mayor Morris advised that there will be a pesticide awareness open house taking
place at the Town Hall on Thursday, March 27, 2008 at 7:00 p.m.
Councillor Marsh advised that Mr. Dick Illingwodh has recovered from a recent
illness and, on behalf of the Town Council, welcomed him back.to his post at the
Council meetings and in his capacity at ACI as media correspondent for the
Town of Aurora.
VII DETERMINATION OF ITEMS REQUIRING SEPARATE DISCUSSION
Items 4(20), 5, 6, 7, 8, 9, 11, 12 and 13 were identified for discussion.
Vlll ADOPTION OF ITEMS NOT REQUIRING SEPARATE DISCUSSION
Moved by Councillor Wilson Seconded by Councillor Collins-Mrakas
THAT the following recommendations respecting the matters listed as
"Items not .Requiring Separate Discussion" be adopted as submitted to
Council and staff be authorized to take all necessary action required to
give effect to same:
1. Special General Committee - Budget Meeting Report No. 08.11 Wednesday,
February 27, 2003
THAT the report of the Special General Committee - Budget Meeting No.
08-11 be received and the recommendations carried by the committee be
approved. -
2. Special General Committee - Budget Meeting Report No. 08.12 Monday,
March 3, 2008
THAT the report of the Special General Committee - Budget Meeting No.
08-12 be received and the recommendations carriedbythe committee be
approved.
3. Special General Committee Meeting Report No. 08.13 Thursday, March 6,
2008
THAT the report of the Special General Committee Meeting No. 08-13 be
received and the recommendations carried by the committee be approved.
10. FS08.013 - Discretionary and Obligatory Reserve Report to December 31, 2007
THAT report FS08-013 be received.
CARRIED
Council Meeting No. 08-08
Tuesday, March 25, 2008
IX DELEGATIONS
a) Mr. Tim Jones and Mr. Tom Taylor
Re: Neighbourhood Network of Newmarket and Aurora
Mr. Tim Jones and Mr. Tom Taylor addressed Council to advise of the
Neighbourhood Network of Newmarket and Aurora, a service which locates
caring people who wish to volunteer their time and abilities, and matches them
up with local organizations and individuals who are in need of specialized
volunteer assistance. Mr. Jones advised that people interested in signing up as
volunteers, or looking for volunteers, can sign up on the website
www neighbourhoodnetwork org or contact the program administrative assistant,
Linda Potter, for information 905-726-3737. Mr. Jones also advised that there
will be booths at the Aurora and the Newmarket Home Shows. Mr. Jones
requested that Council endorse a proclamation of April 27, 2008 to May 3, 2008
as "National Volunteer Week% to allow the Neighbourhood Network to display
this proclamation proudly at their Home Show booths and on their website.
Councillor Gaertner arrived at 7:25 p.m.
Moved by Councillor MacEachern Seconded by Councillor Wilson
THAT the comments of the delegates and the request for proclamation of
April 27, 2008 to May 3, 2008 as "National Volunteer Week", be received
and referred to the Mayor's office to be handled through the normal
process.
CARRIED
b) Deputy Chief Paul Leslie, Central York Fire Services
Re: Item 6 - Fire Services Report 2008-03 - Open Air Burning
Deputy Fire Chief Paul Leslie of Central York Fire Services: addressed
Council to provide the background for the proposal being put forward from
Fire Services Report 2008-03 regarding Open Air Burning. Deputy Fire
Chief Leslie outlined the two options which were presented for Council's
consideration this evening regarding this matter, and he requested that
Council take a position on how to proceed in this regard.
Moved by Councillor Wilson Seconded by Councillor MacEachern
THAT the comments of the delegate be received and referred to Item 6.
CARRIED
Moved by Councillor Wilson Seconded by Councillor Gaertner
THAT item 6 be brought forward for consideration at this time.
CARRIED
6. Fire Services Report - 2008.03 -Open Air Burning
(Deferred from March 18, 2008 General Committee) -
Moved by Councillor Marsh Seconded by Councillor Wilson
THAT Council support option 1 in the drafting of a by-law that can be used
in both the towns of Aurora and Newmarket and that this draft by-law be
brought back to a public meeting.
CARRIED
Council Meeting No. 08-08
Tuesday, March 25, 2008
Moved by Councillor Marsh Seconded by Councillor McRoberts
THAT item 5 be brought forward for consideration at this time.
5. Correspondence from Ms Martine Payne
Re: Open Fires and the Use of Chimineas in Aurora
(Tabled by Councillor MacEachern) .
Moved by Councillor MacEachern Seconded by Councillor Granger
THAT the correspondence from Ms Martine Payne regarding open fires
and the use of chlmirieas in Aurora, be received for information.
CARRIED
c) Mr. Jack Gibbons, Ontario Clean Air Alliance
Re: Ontario Power Authority's Proposed 350 to 400 Megawatt
Simple -cycle Gas Plant for Northern York Region
Mr. Jack Gibbons of the Ontario Clean Air Alliance advised that, in his opinion,
the Ontario Power Authority (OPA) has set its requirements too high with respect
to the proposed power plant, if it is built to service North York Region (NYR),
suggesting that the proposed minimum electricity supply capacity will be double
its peak day demand. Mr. Gibbons recommended that the Town of Aurora
consider looking into Power -Stream's peaksaver program, which cycles central air
conditioners on and off on peak demand days, which he suggested is an
excellent demand management program and should be very aggressively
promoted. Mr. Gibbons presented the following recommendations to Council for
consideration:
1) THAT Council request that the Minister of Energy, the Honourable Gerry
Phillips, amend his directive to permit the OPA to contract for a small 30 MW
simple -cycle power plant if such a power plant is in the best interests of North
York Region.
2) THAT Council should ask PowerStream to provide the foliowing information:
a) how many residential and small business central air conditioners are
located in Aurora;
b) how many of these air conditioners have enrolled in the peaksaver
program; and
c) what are its peaksaver participation targets for 2008 and 2009?
3) The Town of Aurora should ask Minister Phillips to direct the OPA to remove
its cap onthe quantity of demand reductions it will purchase in NYR; and to
pay the same price for demand reductions in NYR as it is paying for demand
reductions in downtown Toronto.
4) Aurora should create a list of its municipal buildings that could be cost-
effective hosts for small-scale combined heat and power plants.
In closing, Mr. Gibbons thanked the Town of Aurora for passing a resolution, in
February, 2008, requesting Minister Phillips to direct the OPA tore -constitute the
NYR Working Group to develop a better electricity plan for the region.
Moved by Councillor MacEachern Seconded by Councillor Granger
THAT the comments of the delegate be received and referred to item 11.
CARRIED
Council Meeting No. 08-08
Tuesday,. March 25, 2008
Moved byCounciflorMcRoberts Seconded by Councillor MacEachern
THAT items 4(20) and 11 be brought forward for discussion at this time.
CARRIED
11. Correspondence from Ms JoAnne Butler, Vice. President, Electricity
Resources, Ontario Power Authority
Re: New Electricity Generation Requirements for Northern York Region
(Tabled by Mayor Morris);
4. General Committee Meeting.Report No. 08-14 Tuesday, March 18, 2008
CONSIDERATION OF ITEMS REQUIRING SEPARATE DISCUSSION FROM THE
GENERAL COMMITTEE MEETING NO D8-14 TUESDAY MARCH 18 2008
(20) Memorandum from the Chief Administrative Officer
Re: Review of Aurora Hosting a Power Generation Plant and a
Transforming Station
Movedby Councillor McRoberts Seconded by Councillor MacEachern
THAT the Town go forward with an independently hosted meeting,
which would be. open to the public, to allow members of Council and
the public to obtain more information on the issue regarding power
generation for North York Region.
AMENDMENT: Upon the question of the adoption of the
recommendation, it was:
Moved by Councillor McRoberts Seconded by Councillor Collins-Mralras
THAT appropriate representatives from the Ontario Power Authority,
Ontario Clean Air Alliance, PowerStream and the Ontario Power
Generators Association (OPGA) be invited to participate in the special
meeting, as well as any other representatives deemed necessary; and
THAT the public meeting be held in a panel discussion format; and
THAT an appropriate Independent moderator be invited to facilitate the
meeting; and
THAT there be an opportunity at the meeting for Council and the public to
ask specific questions during the discussion; and
THAT, prior to the meeting, a report be provided by the CAO that would
Include but not be limited to questions and answers previously raised by
Council, to the best of the ability of staff resources and expertise; outline
the pros and cons of a 350 mw plant; where it would be constructed in
Aurora; the potential rippling effects if such a facility were to be
constructed in Aurora; and consider the issues of generation, distribution
and transmission; and
THAT the CAO provide the pros and cons of supporting Mr. Gibbons'
request that the generation be limited to 30 mw plant; and
THAT the report be made available to the public prior to the special
meeting
AMENDMENT CARRIED
The main motion was CARRIED AS AMENDED �._./
Council Meeting No. 08.08
Tuesday, March 25, 2008
Moved by Councillor MacEachern Seconded by Councillor Collins-Mrakas
THAT items 4(20), 11 and 12 be received for information.
CARRIED
Moved by Councillor MacEachern Seconded by Councillor McRoberts
THAT the balance of the report of the General Committee Meeting No. 08-
14 be received and the recommendations carried by the committee be
approved.
NUTM 1w7
d) Mr. Chris Alexander, By-law Services Co-ordinator
Re: Graffiti Abatement Ad -hoc Committee - Final Report
Mr. Alexander advised that the Graffiti Abatement Ad -Hoc Committee has
completed its mandate and he provided a summarization of the work done
by the committee, outlining some possible next steps for the Town to take
along with associated costs. Mr. Alexander concluded by requesting that
the graffiti abatement strategies, as recommended by the Graffiti
Abatement Ad -hoc Committee In Its final report, be endorsed by Council
and included in the 2009 budget process.
Moved by Councillor Gaertner . Seconded by Councillor Collins-Mrakas
THAT the comments of the delegate be received.
CARRIED
Moved by Councillor McRoberts Seconded by Councillor Collins-Mrakas
THAT a letter of thanks be sent out, from the Mayor on behalf of Council,
to each of the Graffiti Abatement Ad -hoc Committee members and to the
representatives of Crime Stoppers and the York Region Police for their
diligence and hard work on this issue.
CARRIED
Moved by Councillor Collin-Mrakas Seconded by CouncillorMacEachern
THAT item 9 be brought forward for consideration at this time.
CARRIED
9. CS08-009 — Graffiti Abatement Ad -hoc Committee Final Report
Moved by Councillor Collins-Mrakas Seconded by Councillor McRoberts
THAT staff follow up on the application already submitted for job funding
through Canada Summer Jobs 2008; and
THAT the Town of Aurora partner with Crime Stoppers and the York
Regional Police to establish a reporting protocol for residents to report
incidents of graffiti in Aurora via phone or e-mail; and
THAT the Town of Aurora maintain a graffiti site databaselinventory, and
Council Meeting No- 08-08
Tuesday, March 26, 2008
THAT the Town of Aurora partner with community groups, businesses and
other interested parties to organize a community beautification day during
the summer of 2008; and
THAT contingent upon staff being successful in obtaining the necessary
funding from outside sources, summer students be hired for the 2008
summer to work through the By-law Services Department on the removal
of graffiti from Town owned properties; and
THAT the costs associated with the hiring of summer students to work on
the removal of graffiti from Town owned properties, as well as an
educational program and package be included in the 2009 budget
discussions; and
THAT staff be directed to develop and implement a graffiti education/
awareness program with the assistance of the York Regional Police,
Crime Stoppers and Police and Community Together (P.A.C.T); and
THAT the Town of Aurora partner with local businesses, service and/or
communitygroups to sponsor an anti -graffiti poster design competition
among Aurora youth ages 14-19; and
THAT, in attempting to implement anti -graffiti strategies, staff be directed
to formalize partnerships with those partners identified by the committee
and pursue any other partnerships that may be presented; and
THAT staff bring forward a Graffiti By-law for private property for Council's
consideration and implementation.
AMENDMENT: Upon the question of the adoption of the -�
recommendation, it was:
Moved byCouncillor MacEachem Seconded by Councillor Gaertner
THAT paragraph 6 be amended to replace the word "included" with the
Words "considered during"
CARRIED
AMENDMENT: Upon the question of the adoption . of the
recommendation, it was:
Moved by Councillor Marsh - Seconded by Councillor MacEachern
THAT the last paragraph which reads as follows:
"THAT staff bring forward a Graffiti By-law for private property for
Council's consideration and implementation."
be removed from the main motion.
DEFEATED
The main motion was CARRIED AS AMENDED
Council Meeting No. 08-08
Tuesday, March 25, 2008
Moved by Councillor MacEachern Seconded by Councillor Gaertner
THAT staff be directed to contact the utility companies to seek their
support in partnering financially in the endeavours to clean up their utility
boxes.
CARRIED
X CONSIDERATION OF ITEMS REQUIRING SEPARATE DISCUSSION
Moved by Councillor Collins-Mrakas Seconded by CouncillorMacEachern
THAT item 8 be brought forward for consideration at this time.
CARRIED
8. CS08-008— Orchard Heights Reservoir Property
Moved by Councillor Collin-Mrakas Seconded by Councillor Marsh
THAT report CSOS-008 entitled Orchard Heights Reservoir Property be
received for information; and
THAT the York Regional Police be requested to perform a Crime
Prevention through Environmental Design audit of the property; and
THAT, once the Audit Report is completed, a.public meeting be arranged
with the residents to present the police's report and the Town's plan to
address the residents' concerns for this coming summer.
AMENDMENT: Upon the question of the adoption of the
recommendation, it was:
Moved by Councillor Marsh Seconded by Councillor MacEachern
THAT In the third paragraph the word "plan" be replaced with "proposed
strategy"
CARRIED
AMENDMENT: Upon the question of the adoption of the
recommendation, it was:.
Moved by Councillor Granger Seconded by Councillor Collins-Mrakas
THAT, if there are any specific costs associated with the proposed
strategy, staff report back to General Committee.
CARRIED
The main motion was CARRIED AS AMENDED.
Council Meeting No. 08-08
Tuesday, March 25, 2008
T. Notice of Motion from Councillor Buck
Re: Presentations at Council Meetings
Moved by Councillor McRoberts Seconded by Councillor MacEachern
THAT Item 7 - Notice of Motion from Councillor Buck regarding
presentations at Council meetings, be deferred to the April 1, 2008, General
Committee meeting.
CARRIED
13. Correspondence from Mr. Steven Comisso of Lynch & Comisso Architects,
to the Director of Leisure Services
Re: Aurora Heritage Centre at 22 Church Street, Heating System Alternates
Pricing;
(Requested at Special GC meeting of March 24, 2008)
(Revised Expenditure Chart to be handed out at meeting)
Moved by Councillor McRoberts Seconded by Councillor Marsh
THAT the correspondence and the revised expenditure chart be referred
to the March 31, 2008 Special General Committee - Budget meeting.
CARRIED
Xllf READING OF BY-LAWS
Moved by Councillor Collins-Mrakas Seconded by Councillor MacEachern
i
THAT the following listed by-laws be given 1st, 2nd and 3rd readings, and
enacted:
5010-08.T BEING A BY-LAW to designate and erect stop signs at the
intersection of George Street and Tyler Street,
5011-08.T BEING A BY-LAW to amend Parking By-law 4574-043 as
amended, with respect to parking on Walton Drive
5012-083 BEING A BY-LAW to amend Parking By-aw 4574-043 as
amended, with respect to parking on Birkshire Drive.
5017-08.0 BEING A BY-LAW to confirm actions by Council resulting
from meeting 08-08 on March 25, 2008.
CARRIED
XI REGIONAL REPORT
Mayor Morris advised that she will attend the Regional Council meeting on
Thursday, March 27, 2008 and that she will be meeting with staff on Wednesday,
March 26, 2008 to be updated on current Town matters and issues which might
be of relevance at the Regional Council meeting.
Council Meeting No. 08.08
Tuesday, March 25, 2008
Xll NEW BUSINESS/GENERAL INFORMATION— COUNCILLORS
Councillor McRoberts confirmed that appropriate action has been taken with
regard to a letter, dated March 18, 2008, from the Government of Ontario
regarding Seniors' Month and a related nomination for the 2008 Senior of the
Year award.
Councillor Granger requested that staff look into the possible plans for York
Region Police to increase their compliment of vehicles patrolling the vicinity
around the water reservoir lands in Aurora.
Moved by CouncillorMacEachern Seconded by Councillor Marsh
THAT the Procedural By-lawbe waived in order to allow a document
entitled Aurora Storm Water Ponds, Vegetation and Wildlife Study,.
prepared by Mr. David Tomlinson and volunteer task force, to be added to
Other Business for consideration.
CARRIED
Moved by CouncillorMacEachern Seconded by Councillo' Marsh
THAT the "Town of Aurora Storm Water Management fonds, Vegetation
and Wildlife Study', previously circulated to the Mayor and members of
Council, be received for information and referred to staff for comment with
respect to the recommendations included in the report.
CARRIED
Mayor Morris requested that the Town's auditors be requested to meet with her
in relation to two letters that she has drafted in response to previous articles,
regarding Town budget matters, written In a local newspaper which may have
provided inaccurate information.
Mayor Morris advised that, in response to a letter to the editor in the Auroran on
March 25, 2008, regarding a recent photography display, the correct process was
followed to have this display shown at the Aurora Town Hall. Mayor Morris
asked staff to confirm this fact, which the Director of Leisure Services verified
that the process which was followed by the Mayors' Office to have this temporary
photography display installed on the second floor of the Town Hall, was
appropriate.
Moved by Councillor MacEachern Seconded by Councillor McRoberts
THAT this meeting be extended beyond 10:30 p.m. until 11:00 p.m. in
order to address the remaining items on the agenda, including the Closed
Session.
CARRIED
Councillor MacEachern, having previously declared at interest in the closed session
item pertaining to. the Town owned 404-Leslie Street lands, did not take part in or vote
on any questions in this regard or attempt in any way to influence the voting on such
questions.
Council Meeting No. 08-08
Tuesday, March 25, 2008
XIV CLOSED.SESSION
Property, Legal, Personal and Labour Relations Matters
Moved by Councillor Gaertner Seconded by Councillor McRoberts
THAT Council resolve into a Closed Session to consider personal matters
about identifiable individuals; a property matter regarding the Town owned
404-Leslie Street lands; labour relations matters regarding non -union staff
compensation, and a Legal matter regarding non-compliance use of land.
CARRIED
XV ADJOURNMENT
Moved by Councillor.MacEachern
THAT the meeting be adjourned at 10:35 p.m.
CARRIED
PHYLLIS M. MORRIS, MAYOR KAREN FWART, DEPUTY CLERK
AurZoRA
TOWN OF AURORA
SPECIAL COUNCIL - PUBLIC PLANNING MEETING
MINUTES
NO. 08-09
Council Chambers
Aurora Town Hall
Wednesday, March 26, 2008
ATTENDANCE
COUNCIL MEMBERS Mayor Morris in the Chair; Councillors Buck,
Gaertner, Granger, MacEachern, Marsh, McRoberts
and Wilson
MEMBERS ABSENT Councillor Collins-Mrakas was absent.
OTHER ATTENDEES Director of Planning, Manager of Development
Planning, Planner, Administrative Co-ordinator/
Deputy Clerk and Council/Committee Secretary
Mayor Morris called the meeting to order at 7:00 p.m.
I DECLARATIONS OF PECUNIARY INTEREST
There were no declarations of pecuniary interest under the Municipal Conflictof
/nterestAct.
Il APPROVAL OFAGENDA
Moved by Councillor Buck Seconded by Councillor Gaertner
THAT the agenda as circulated by the Corporate Services Department be
approved as presented.
CARRIED
111 PLANNING APPLICATIONS
Mayor Morris outlined the procedures that would be followed in the conduct of
the public meeting. The Deputy Clerk confirmed that appropriate notice had
been given and that signs had been posted on the subject. properties In
accordance with the relevant provisions of the Planning Act.
Special Council — Public Planning Minutes No. 08-09
Wednesday, March 26, 2008
1. OL0S-018 — Application to Amend the Zoning By-law
ASL Properties Ltd.
Part of Lots 2 and 3, Registered Plan 535
16 Industrial Parkway South
File D14-14.07
Planning Staff
The Planner provided a description of the application and reviewed the contents
of the report, outlining the location of the property and current uses of the subject
and surrounding lands. The Planner indicated that ASL Properties has submitted
a zoning by-law amendment application to permit business and professional
office use on the property, specifically the national head office. for Apple Self
Storage.
Aoplicant/Agent
Mr. Gary Templeton, Planning Consultant, addressed Council to provide
additional comments to the Planner's presentation, advising that the request by
the applicant is in accordance with the Official Plan and that the outstanding
issues, which In his opinion are fairly minor, will be resolved through the site plan
application process.
Public Comments
There were no members of the public in attendance to comment on the
application.
The public portion of the meeting closed at 7:20 p.m. and Council's deliberations
began.
Moved by Councillor MacEachern Seconded by Councillor Wilson
THAT the appiication be approved in principle, subject to the resolution of
outstanding issues; and
THAT staff prepare an Implementing Zoning By-law amendment, subject
to the review of at least the first site plan submission.
CARRIED
2. PL08-026 - Application to Amend the Zoning By-law .
6768148 Canada Limited
219 Old Yonge Street
File D14.09-07
Planning Steff
The Manager of Development Planning provided a description of the application
and reviewed the contents of the report, outlining the location of the property and
current uses of the subject and surrounding lands. The Manager indicated that
the applicant is proposing to rezone the subject lands to permit the conversion of
the existing dwelling to an office for Prolellenium Medical Technologies, a
business involved in the sale of cosmetic goods to physicians. The Manager
advised that the use would be for administrative purposes only and that no
shipping, warehousing or product deliveries are associated with the operations of
this business.
Special Council— Public Planning Minutes No. 08-09
Wednesday, March 26, 2008
Applicant/Agent
Mr. Howard Friedman, HBR Planning, addressed Council to advise that the
proposed professional office for Prolellenium Medical Technologies is for
administrative purposes only, involving six employees. Mr. Friedman indicated
that no manufacturing, shipping or client visits will take place and that no
changes to the exterior of the building are being requested. Mr. Friedman also
indicated that the septic system would be decommissioned and converted to
Town services. As well, Mr. Friedman advised that the amendments requested
to parking would only affect the front lot and would maintain the current mature
trees.
Public Comments
Ms Orianna Brodbeck addressed Council in opposition to the application,
commenting that it would change the face of the area and open the doors for
more businesses to encroach into the residential area: Ms Brodbeck requested
assurance that the proposal being outlined now will remain in place in the future.
Ms Barbara Stoakland addressed Council in, opposition to the application,
questioning why businesses need to encroach into residential areas rather than
opening in plazas.
The public portion of the meeting closed at 8:10 p.m. and Council's deliberations
began.
Moved by Councillor Buck Seconded by Councillor MacEachern
THAT the application be approved in principle, subject to the resolution of
outstanding issues and comments made by Council and the public, and
THAT the approval be subject to the submission of the site plan
application, which will include but not be limited to the following issues:
- retaining an arborist to consider the potential impact the parking will
have on trees
- screening on the east, south and north sides
- Holding prefix
- site specific by-law pertaining to the current building
- setbacks
landscape plan
- permeable parking lot surface; and
THAT staff be directed to review the possibility of reducing the parking
standard requirement.
CARRIED
3. Correspondence from Ms Dianne Hurdle of Tara Hill Circle
Re: Item 2 - PL08-026 - Application to Amend the Zoning By-law
6768148 Canada Limited
219 Old Yonge Street
File D14-09.07
Moved by Councillor Buck Seconded by Councillor MacEachern
THAT the correspondence from Ms Diane Hurdle of Tara Hill Circle be
received for information.
CARRIED
Special Council — Public Planning Minutes No. 08-09
Wednesday, March 26, 2008
IV READING OF BY-LAWS
Moved by Councillor MacEachern Seconded by Councillor Buck
THAT the following listed by-law be given 1", 21" and 3rd readings, and
enacted:
5016-08.0 BEING A BY-LAW to confirm actions by
Council Resulting From Special. Council
— Public Planning Meeting 08-09 on
March 26, 2008.
CARRIED
V ADJOURNMENT
Moved by Councillor Buck
THAT the meeting be adjourned at 8:56 p.m.
CARRIED
PNYLLIS M. MORRIS, MAYOR KAREN EWART, DEPUTY CLERK
COUNCIL - APRIL 8, 2008 ITEM
AuioRA
TOWN OF AURORA
SPECIAL GENERAL COMMITTEE MEETING MINUTES
NO. 08-15
Council Chambers
Aurora Town Hall
Monday, March 24, 2008
ATTENDANCE
COMMITTEE MEMBERS Deputy Mayor McRoberts in the Chair; Councillors
Buck, Collins-Mrakas, Gaertner (arrived 7:05 p.m.),
Granger (arrived 7:03 p.m.), Marsh and Wilson
MEMBERS ABSENT Mayor Morris and Councillor MacEachern were
absent.
OTHER ATTENDEES Chief Administrative Officer, Director of Leisure
Services Financial Analyst/Budget Supervisor,
Curator of Hillary House and Administrative Co-
ordinator/Deputy Clerk
Deputy Mayor McRoberts called the meeting to order at 7:00 p.m.
1 DECLARATIONS, OF PECUNIARY INTEREST
Deputy Mayor McRoberts declared a pecuniary interest in item 1, pertaining to
user groups in Aurora, by virtue of his employer being one of the groups
represented. Deputy Mayor McRoberts did not take part .in or vole on any
questions in this regard or attempt. in any way to influence the voting on such
questions.
II APPROVAL OF AGENDA
General Committee recommends:
THAT the agenda as circulated by the Corporate Services Department be
approved. -
CARRIED
Councillor Granger arrived at T03 p.m.
Councillor Gaertner arrived at 7:05 p.m.
I// DELEGATIONS
None
-1-
COUNCIL - APRIL 8, 2008
ITEM # -2
Special General Committee Report No. 08-15
Monday, March 24, 2008
IV CONSIDERATION OF ITEMS REQUIRING SEPARATE DISCUSSION
1. LS08-016 - Aurora Heritage Centre
General Committee recommends
THAT it be recommended to Council that the Mayor and Clerk be
authorized to execute the Contribution Agreement with the Minister of
Canadian Heritage for funding under the Cultural Spaces Canada - Grant
Program for the Aurora Heritage Centre; and -
THAT staff incorporate the following amendments as the grant eligible
projects to be financed by the grant:
New Floating, Ventilation and Air Conditioning System
Additional Framing and Millwork
Improved Lighting Fixtures Multi Purpose Room
Picture Hanging Rails
Picture Hanging Rails Basement
New Moulding in Multi Purpose Room .
Fixtures
Store Front Framing
Interior Storm Windows
Roller Shades
Tender Documents
Advertising Tender
Display Millwork; and
THAT, in terms of the heating, ventilationlair conditioning system, staff'
return to the contractor to determine specifics regarding Base Case 2 and
other options that may be provided; and
THAT the matter be referred to the budget deliberations for further
. - consideration.
CARRIED
Staff was requested to provide a copy of the revised Project Expenditure Chart at the
March 25, 2008 Council meeting.
Deputy Mayor McRoberts vacated the Chair and Councillor Gaertner assumed the
Chair.
Councillor McRoberts, having previously declared an interest in Item 2, did not take part
In the vote called for in this regard. _
2. LS08-017 User Fee Increase
RECOMMENDED
THAT' it be recommended to Council that, In order to achieve the $7,000
of required revenue from the artificial turf field user fees, Schedule A of the
Sports Field and Park Use Policy be modified for the off-season only
(March I" to May 15m and October I" to December 1) from $75.00 per
hour to $20.50 per hour with the remainder of the feesremaining the
same.
CARRIED
Councillor, Gaertner vacated the Chair and Deputy Mayor McRoberts resumed the
Chair.
.2.
COUNCIL - APRIL 8, 2008 ITEM # 1.3
Special General Committee Report No. 08-16
Monday, March 24, 2008
V ADJOURNMENT
General Committee recommends:
THAT the meeting be adjourned at 9:59 p.m.
CARRIED
THE REPORT OF THE GENERAL COMMITTEE MEETING 08-15 IS SUBJECT TO
FINAL APPROVAL AT COUNCIL ON TUESDAY, APRIL 9, 2008.
J. McRoberts, Deputy Mayor Karen Ewart, Deputy Clerk
-3-
COUNCIL - APRIL 8, 2008 JITEM# 2 - 1
Aua�oRA
TOWN OF AURORA
SPECIAL GENERAL COMMITTEE MEETING MINUTES
NO. 08-16
Council Chambers
Aurora Town Hall
Monday, March 31, 2008
ATTENDANCE
COUNCIL MEMBERS Mayor Morris in the Chair; Councillors Buck, Collins-
Mrakas, Gaertner, Granger (arrived at 9:50 p.m.),
MacEachern and Wilson (arrived at 8:03 p.m.)
MEMBERS ABSENT Councillor Marsh
.OTHER ATTENDEES Chlef Administrative Officer, Director of Financial
Services/Treasurer, Director . of Public Works,
Financial/Budget Analyst, Manager of Facilities/
Property and Administrative Co-ordinator/Deputy
Clerk
Mayor Morris called the meeting to order at 7:14 p.m.
I DECLARATIONS OF PECUNIARY INTEREST
There were no declarations of pecuniary interest under the Municipal Conflict of
Interest Act.
II APPROVAL OF AGENDA
General Committee recommends:
THAT the Procedural By-law be waived to .permit additional items to be
added to the Special General Committee agenda.
CARRIED
The meeting was recessed at 7:16 p.m. so the Members of the Committee could review
the additional material provided.
General Committee recommends:
THAT the agenda with the following additional items, be approved:
➢ ITEM 7 - Correspondence from FCM Centre for Sustainable
Community Development
Re: 2008 Call for Applications: Energy New GMF
Funding Opportunity for Green Buildings
(ADDED ITEM)
ITEM 8 - Memorandum from the Director of Public Works
Re: MITI Funding Approval - Allaura Boulevard
(ADDED ITEM) _
-4-
JCOUNCIL - APRL�e$d ?,Micommitteemeeting No.08-18 ITEM
Monday, March 31, 2008
➢ ITEM 9 - Memorandum from the Director of Public Works
Re: Proposed Budget Adjustments to Accommodate
Federal Funding from Lake Simcoe Clean-up Program
(ADDED ITEM)
ITEM 10 - Extract from Arts and Culture Advisory Committee --
March 27, 2008
Re: Aurora Heritage Centre — 22 Church Street
(ADDED ITEM)
CARRIED
Mr. Robert Mancini, consultant for the Town of Aurora regarding Geothermal Heating
and Mr. Gerry Dyche, architect for the Aurora Heritage Centre were requested to
participate in the meeting to answer questions with respect to the proposed geothermal
heating system and other matters related to the building at 22 Church Street.
1. Memorandum from the Financial Analyst/Budget Co-ordinator
Re: Aurora Heritage Centre — Cultural Spaces Federal Grant Program
Councillor Wilson arrived at 8:03 p.m.
Councillor Granger arrived at 9:50 p.m.
General Committee recommends:. -
THAT Base Case 2 system be included in the Aurora Heritage Centre
renovations at an additional cost of $203,000 being allocated to the
project; and
THAT Council approve funding of $82,890 from the Church Street School
Reserve to be applied to the Aurora Heritage Centre renovations (capital
project #72059); and
THAT Council approve the additional funding requirements as identified in
the financial summary chart, including any changes made to the chart
during this meeting.
CARRIED
General Committee recommends:
THAT item 9. be brought forward for consideration.
CARRIED
9. Memorandum from the Director of Public Works
Re: Proposed Budget Adjustments to Accommodate Federal Funding from
Lake Simcoe Clean-up Program (ADDED ITEM)
General Committee recommends:
THAT the memorandum from the Director of Public Works regarding
proposed budget adjustments to accommodate federal funding from Lake
Simcoe Clean-up Program be received for Information.
CARRIED
-5-
COUNCIL - AP1116pal:99941 Committee Meeting No.08.16
Monday, March 31, 2008
General Committee recommends:
THAT item 8 be brought forward for consideration.
CARRIED
JITEM# 2-3
8. Memorandum from the Director of Public Works
Re: MITI Funding Approval —Allaura Boulevard (ADDED ITEM)
General Committee recommends:
THAT the memorandum from the Director of Public Works regarding MITI
Funding Approval for Allaura Boulevard be approved; and
THAT capital project 31068 be approved and funded through the
Provincial MITI grand monies; and
THAT the project be moved above the line
AMENDMENT- Upon discussion of the motion itwas
General Committee recommends:
THAT steps be taken by staff to recognize the funding of the project.
CARRIED
THE MAIN RECOMMENDATION WAS CARRIED AS AMENDED
General Committee recommends:
THAT the hour be extended to 11:00 p.m.
CARRIED
General Committee recommends:
THAT item 3 be brought forward for consideration.
CARRIED
3. Canada Day Parade —2006 Expense Breakdown and Proposed 2008 Budget
General Committee recommends:
THAT the proposed 2008 Budget for the Canada Day Parade in the
amount of $3,000 be approved.
CARRIED
-6-
COUNCIL - APRMW%I7zQQtjql Committee Meeting No.08-16
Monday, March 31, 20D8
2. LS08-016—Aurora Heritage Centre
General Committee recommends:
ITEM # 2-4
THAT the amount of $80,000 be included in the 2008 budget for the
replacement of the Aurora Heritage Centreroof, provided that there are no
other works that the Ontario Heritage Trust requires before. this change
will be approved by the Ontario Heritage Trust; and
THAT the roof replacement be subject to the normal tender process; and
THAT the Director of Financial Services report back on the source of
funding for the roof replacement
CARRIED
4. Memorandum from the Director of Finance/Treasurer
'Re; Library Board
General Committee recommends:
THAT the memo regarding the Library Board be received for information.
CARRIED
6. Memorandum from the Chief Administrative Officer
Re: Staff Justifications — EconomicDevelopmentDivision
General Committee recommends
THAT memorandum from the Chief Administrative Officer entitled Staff
JustiBcatlons — Economic Development Division be received for
information.
CARRIED
5. Memorandum from the Chief Administrative Officer
Re: Calendar of Staff Initiative Events — 2007 and Preliminary Calendar- 2008
General Committee recommends:
THAT the Calendar of Staff Initiative Events — 2007 and Preliminary
Calendar— 2008 be deferred to the next budget meeting.
CARRIED
Correspondence from FCM Centre for Sustainable Community
Development
Re: 2008 Call for Applications: Energy New GMF Funding Opportunity for
Green Buildings (ADDED ITEM) -
General Committee recommends:
THAT the correspondence from FCM.Centre for Sustainable Community
Development regarding 2008 .Call for Applications: Energy New GMF
Funding Opportunity for Green Buildings be deferred to the next budget
meeting.
CARRIED
JCOUNCIL - APRV#e%I2QQI%I Committee Meeting No.08.16 ITEM
Monday, March 31, 2008
10. Extract from Arts and Culture Advisory Committee — March 27, 2008
Re: Aurora Heritage Centre —22 Church Street
General Committee recommends:
THAT the Extract from Arts and Culture Advisory Committee— March 27,
2008 regarding the Aurora Heritage Centre — 22 Church Street be
deferred to the next budget meeting.
CARRIED
1V ADJOURNMENT
General Committee recommends:
THAT the meeting be adjourned at 11:11 p.m.
CARRIED
THE REPORT OF THE GENERAL COMMITTEE. MEETING 07-16 IS SUBJECT TO
FINAL APPROVAL AT COUNCIL ON TUESDAY, APRIL 8, 2007.
PHYLLIS M. MORRIS, MAYOR - KAREN EWART, DEPUTY CLERK
-8-
COUNCIL - APRIL 8, Zoos JITEM# 3.1
AUr�_oRA
TOWN OF AURORA
GENERAL COMMITTEE MEETING MINUTES
NO. 08-17
Council Chambers
Aurora Town Hall
Tuesday, April 1, 2GO8
ATTENDANCE
COMMITTEE MEMBERS Councillor Wilson in the Chair; Mayor Morris,
Councillors Buck, Collins-Mrakas, Gaertner, Granger,
MacEachern and McRoberts
MEMBERS ABSENT Councillor Marsh was absent.
OTHER ATTENDEES Chief Administrative Officer, Administrative Co-
ordinator/Deputy Clerk, Director of Building, Director
of Planning, Director of Public Works, Director of.
Financial Services/ Treasurer, and Counc lCommittee
Secretary.
Councillor Wilson called the meeting to order at 5:39 p.m.
DECLARATIONS OF PECUNIARY INTEREST
Councillor MacEachern declared a pecuniary interest in the closed session
property matter regarding the 404 lands, due to a customer/client relationship
and did not take part in any questions in this regard or attempt in any way to
influence the voting on such questions.
General Committee recommends:
THAT General Committee resolve into a Closed Session to consider
personal matters about identifiable individuals; a property matter regarding
the Town owned 404-Leslie Street lands; and labour relations matters
regarding non -union staff compensation and Town Hall and Leisure
Services Facilities temporary closure for Christmas holidays 2010,
CARRIED
General Committee resolved into closed session at 5:40 p.m.
General Committee reconvened into public session at 7:08 p.m.
DECLARATIONS OF PECUNIARY INTEREST
Councillor MacEachern reiterated her pecuniary interest in the closed session
property matter regarding the 404 lands, due to a customer/client relationship
and did not take part in any questions in this regard or attempt in any way to
influence the voting on such questions.
-g-
COUNCIL - APRIL 8�a2008 GCommittee Report No. 06-17
Tuesday, April 1, 2008
If APPROVAL OF AGENDA
General Committee recommends:
ITEM
THAT the agenda as circulated by the Corporate Services Department,
with the following additional items, be approved:
➢ Closed Session Item
Re: Legal Matter Pertaining to OMB Application by Westhill
Redevelopment Company Limited
➢ Additional Material for Delegation b)
Mr. Vincent Santamaura, SRN Architects Inc.
Re: 15160 Yonge Street — Request for Cash -in -lieu -of -Parking
Delegation c) - Ms Heather Truster
Delegation d) - Mr. Stephen Lerner, Manager, Real Estate - Suncor
Delegation e) - Mr. Don Dussault, Manager of Real Estate
Development for Ontario - Imperial Oil
Re: Item 3 - AAC08-02 — Accessibility Advisory Committee Meeting
Minutes - March 19, 2008
(Item 5) : Site Plan Amendment Application — Imperial Oil —
1472 Wellington Street East
(Item 14) — Correspondence from Mr. Stephen Lemer, Manager,
Real Estate— Succor Energy Products Inc.
Application for Site Plan Approval — 152,55 Leslie
Street and 1540 Wellington Street East
(Item 15) — Correspondence from Mr. Don Dussault, Manager,
Real Estate Development —imperial Oil Limited
Imperial Oil Site at NAN Corner of Wellington Street
and Leslie Street
➢ New Item 15
Memorandum from the Deputy Clerk
Re: Special Meetings cf General Committee
CARRIED
III ADOPTION OF PREVIOUS MINUTES
Special General Committee Meeting Minutes 08-11,
Wednesday, February 27, 2008
Special General Committee Meeting Minutes No. 08-12
Monday, March 3, 2D08
Special General Committee Meeting Minutes 08-13
Thursday, March 6,'2008
General Committee Meeting Minutes 08-14, March 18, 2008
General Committee recommends:
THAT the Special General Committee Meeting minutes 08-11, 08-12, 08-
13 and General Committee Meeting minutes 08-14 be adopted. _
CARRIED
IV DETERMINATION OF ITEMS REQUIRING SEPARATE DISCUSSION
Items 3, 4, 5, 6, 8, 9, 10, 11, 12, J 310 and 16 were identified for discussion.
COUNCIL - APRGL 8�a2008ittee Report No. 08-17 ITEM # 3.3
Tuesday, April 1, 2008
V ADOPTION OF ITEMS NOT REQUIRING SEPARATE DISCUSSION
General Committee recommends:
THAT the following recommendations respecting the matters listed as
"Items not Requiring Separate Discussion be approved as submitted to
the General Committee and staff be authorized to take all necessary
action required to give effect to same:
1. EAC08-03 — Environmental Advisory Committee Meeting Minutes
March 6, 2008
THAT the Environmental Advisory Committee Meeting minutes from the
March 6, 2008 meeting be received and the recommendations contained
therein be adopted.
2. HAC08.02 — Heritage Advisory Committee Meeting Minutes, March 17, 2008
THAT the Heritage Advisory Committee Meeting minutes from the March
17, 2008 meeting be received and the recommendations contained therein
be adopted.. ,
PL08.019 — Request for Street Names
Stirling Cook Aurora Inc.
13777, 13796, 13815 Yonge Street and
74 Old Bloomington Road
Parts of Lot 17, 18, 19 And 20, Registered Plan 166
File D07-02-06
THAT the following street name be approved for the proposed private road
within Draft Plan of Condominium, D07-02-06, Stirling Cook Aurora Inc.
Street "A" — Davina
CARRIED
VI DELEGATIONS
(a) Mr. John Lenchak, Accessibility Advisory Committee Member
Re: Item 3 - AAC08-02 — Accessibility AdvisoryCommitteeMeeting
Minutes - March 19, 2008
(Item 5) — Site Plan Amendment Application — Imperial Oil —
1472 Wellington Street East
(Item 14) - Correspondence from Mr. Stephen Lerner, Manager,
Real Estate — Suncor Energy Products Inca
Application for Site Plan Approval — 15266 Leslie
Street and 1540 Wellington Street East
(Item 15) - Correspondence from Mr. Don Dussault, Manager,
Real Estate Development— Imperial Oil Limited
Imperial Oil Site at WIN Corner of Wellington
Street and Leslie Street
Mr. John Lenchak addressed General Committee to request that any new gas
station provide full service for 6 hours per day to its customers. Mr. Lenchak
advised that requiring disabled customers to call ahead for an appointment
singles them out, when the focus should be to attempt to integrate them.
- 11 -
COUNCIL - APRIL 8, 2008
General Committee Report No. 08-17
Tuesday, April 1, 2008
General Committee recommends;
ITEM
THAT the comments of the delegate be received for information and
referred to item 3 on the agenda.
CARRIED
General Committee recommends:
THAT delegations c and d and item 3 be brought forward.
CARRIED
(c) Ms Heather Trusler
Re: Item 3 - AAC08-02 — Accessibility Advisory Committee Meeting
Minutes - March 19, 2008
{Item 5) — Site Plan Amendment Application — Imperial Oil —
1472 Wellington Street East
(Item 14) — Correspondence from Mr. Stephen Lerner, Manager,
Real Estate — Suncor Energy Products Inc.
Application for Site Plan Approval — 15255 Leslie
Street and 1540 Wellington Street East
(Item 15) —Correspondence from Mr. Don Dussault, Manager,
Real Estate Development —Imperial Oil Limited
Imperial Oil Site at NIW Corner of Wellington
Street and Leslie Street
Ms Heather Trusler addressed General Committee to suggest that full service
should be available to any customer who requires it, whether they he disabled,
with small children or in other circumstances: Ms Trusler advised that she was
able to buy gas at a, full service station at Yonge Street and Ransom Street and
then at Wellington Street East and Mary Street, but now has to travel to
Newmarket or Oak Ridges, which adds unnecessary travel time. Ms Trusler
advised that she finds it insulting to be required to make an appointment 24
hours ahead in order to buy gas and that not providing the full service component
is short sighted. Ms Trusler also pointed out that having to hand over a credit
card to an attendant who takes it out of sight into the payment booth is very
concerning.
General Committee recommends:
THAT the comments of the delegate be received for information and
referred to item 3 on the agenda.
CARRIED
(d) Mr. Stephen Lerner, Manager, Real Estate — Suncor Energy Products
Re: Item 3 - AAC08-02 — Accessibility Advisory Committee Meeting
Minutes - March 19, 2008
(Item 5) — Site Plan Amendment Application — Imperial Oil —
1472 Wellington Street East
(Item 14) — Correspondence from Mr. Stephen Lerner, Manager,
Real Estate — Suncor Energy Products Inc.
Application for Site Plan Approval -15255 Leslie
Street and 1540 Wellington Street East
(Item 15) —Correspondence from Mr. Don Dussault, Manager,
Real Estate Development — Imperial Oil Limited
Imperial Oil Site at N/W Corner of Wellington
Street and Leslie Street
-12-
�. i
COUNCIL - APRIL 8, 2008
General Committee Report No. 08-17
Tuesday, April 1, 2008
ITEM # 3.5
Mr. Stephen Lerner addressed General Committee to advise that Surcor Energy
Products is not adverse to providing full service at their gas stations and that
stations are being designed to be accessible. Mr. Lerner advised that the
Accessibility for Ontarians with Disabilities Act, which has been in effect since
January 2008, does not yet address customer service standards, which have not
yet been detailed but will come Into effect in'2012. Mr. Lerner suggested that it
would be appropriate to have disabled persons make an appointment in order to
allow full service during a shift change when more than one employee would be
on site. Further, Mr. Lerner advised that this process is currently In place, but not
well communicated. Pertaining to price, Mr. Lerner advised that the price
differential. for full service is usually 5¢ per litre, but that the price would be the
same on an appointment basis.
General Committee recommends:
THAT the comments of the delegate be received for information and
referred to item 3 on the agenda.
CARRIED
General Committee recommends:
THAT the Procedural By-law be waived in order to allow a member of the
audience to speak,
(e) Mr. Don Dussault, Manager of Real Estate Development—
. Imperial Oil Limited
Re: Item 3 - AAC08-02 —Accessibility Advisory Committee Meeting
Minutes - March 19, 2008 -
(Item5)— Site Plan Amendment Application — Imperial Oil =
1472Wellington Street East
lltem 14) —Correspondence from Mr. Stephen Lerner, Manager,
Real Estate — Suncor Energy Products Inc.
Application for Site Plan Approval -15255 Leslie
Street and 1540 Wellington Street East
(Item 15) — Correspondence from Mr. Don Dussault, Manager,
Real Estate Development— Imperial Oil Limited
Imperial Oil Site at N/W Corner of Wellington
Street and Leslie Street
Mr. Don Dussault addressed General Committee to advise that Imperial Oil is
proposing to add a drive-ihru to the existing gas station on the northwest corner
of Wellington Street East at Leslie Street. Mr. Dussault advised that Imperial Oil
has a concern regarding the request by the Accessibility Advisory Committee to
provide full service on the site for 6 hours per day. Mr. Dussault indicated that he
responded via a letter to the committee, providing Imperial Oil's website, tol(-free
number, the phone -numbers for the gas stations at Yonge Street. and Cousins
Drive and at Leslie Street and Wellington Street East, and information pertaining
to the national policy which is in place. The policy states that full service will be
provided at self serve stations to persons with disabilities at the self serve price,
with adequate advance notice.
General Committee recommends:
THAT the comments of the delegate be received for Information and
referred to item 3 on the agenda.
COUNCIL-APRI� 8�a2008itteoReportNo,os-1T �TEM
Tuesday, April 1, 2008
3. AAG08-02 — Accessibility Advisory Committee Meeting Minutes
March 19, 2008
General Committee recommends:
THAT items 5, 14 and 15 be referred to staff for a report regarding the
site plan issues; and
THAT the comments of the four delegates also be referred to staff;
and
THAT, if necessary, staff contact the delegates to discuss the matter
further before finalizing the report; and
THAT staff prepare a report taking into consideration the Ontarians
with Disabilities Act with relation to service requirements.
CARRIED
General Committee recommends:
THAT the balance of the Accessibility Advisory Committee Meeting
minutes from the March 19, 2008 meeting be received and the
recommendations contained therein be adopted.
CARRIED
(b) Mr. Vincent Santamaura, SRN Architects Inc.
Re: 15160 Yonge Street — Request for Cash-Inrlieu-of-Parking
Mr. Vincent Santamaura addressed General Committee to provide an overview
of the mixed use proposal for 5 Tyler Street. Mr. Santamaura requested
consideration for cash -in -lieu of parking, as the applicants preference is to retain
the house currently on the property, having been Identified as a building of
interest by the Heritage Advisory Committee, and would result in a deficit of 11
parking spots. Mr. Santamaura advised that the application for the site includes
a 3 storey, heritage inspired building with the ground floor being 4,500 square
feet of commercial space and the top two floors being residential rental units with
6 units per floor.
General Committee recommends;
THAT the comments of the delegate be received.
CARRIED
General Committee recommends:
THAT the matter be referred to staff for a report to address how cash -in
lieu of parking can be addressed; and
THAT the report reflect where overflow parking could be accommodated if
the deficiency in parking were to be accepted; and
THAT the report identify the actual parking requirement for the subject
mixed use proposal and how the parking is calculated for specific uses
and the ability to share on -site parking; and
THAT the report include any other cases along Yonge Street, within the J
past 5 years, where the parking standard requirement was altered.
CP114 -D
COUNCIL - APRGLn8eFa12C0a0m8ittee Report No. 08-17
Tuesday, April 1, 2008
General Committee recommends:
THAT item 5 be brought forward for discussion.
CARRIED
ITEM # 3.7
5. PL08-.027— Release for Registration
Ballymore Building (Bathurst) Corp. and
Ballymore Development (Bathurst) Corp.
Part of Lot 71, Concession 1, E.Y.S., 65M-2767
North of Bloomington Road, East of Bathurst Street
File D12-04.1A
General Committee recommends:
THAT the Mayor and Clerk be authorized to execute a Subdivision
Agreement between The Corporation of the Town of Aurora and
Ballymore Building (Bathurst) Corp. and Ballymore . Development
(Bathurst) Corp., in accordance with the draft approved conditions dated
July 26, 2007, subject to the provision of financial payments and securities
as set out on Schedules "K' and "L" of the agreement substantially in the
form attached and subject to the execution of the Sewer Connection
Agreement between the Owners, the Town of Richmond Hill and the Town
of Aurora, and
THAT the Mayor and Clerk be authorized to execute all documents
necessary to give effect to same.
CARRIED
General Committee recommends:
THAT item 9 be brought forward for discussion.
CARRIED
9. LS08-018 — Request for Proposal — LS2008.25 Ada Johnson Park
Water Play .
General Committee recommends:
THAT Council accept RFP LS2008-25, submitted by ABC Recreation Ltd
in the amount of $134,859.33, for the provision of design and installation
of the Ada Johnson Park Water Play system.
CARRIED
VII PRESENTATIONS BY THE COMMITTEE REPRESENTATIVE
None
COUNCIL'- APRIL 8�a2008ittee Report No. 08-17
Tuesday, April 1, 2008
ITEM # 3-8 .
Vlll CONSIDERATION OF ITEMS REQUIRING SEPARATE DISCUSSION
4. EDACO8-03 - Economic Development Advisory Committee Meeting
Minutes - March 19, 2008
General Committee recommends:
THAT the Economic Development Advisory Committee Meeting minutes
from the March 19,2008 meeting be received with the correction to add
Mayor Morris as an attendee, and the recommendations contained
therein be adopted.
CARRIED
6. PL08-021 -Application for Minor Site Alan
999080 Ontario Limited
14800 Yonge Street
File D11-09-07
General Committee recommends:
THAT report PL08-021 regarding proposed fagade and structural
alterations to the Aurora Shopping Centre be received as information.
CARRIED
8. BA08.001 - Customer Service Initiative Team -
Terms of Reference
General Committee recommends:
THAT report BA08-001 be referred to closed session.
CARRIED
General Committee recommends:
THAT report BA0B-001 be deferred to the April 8, 2008 Council meeting.
CARRIED
10. PWOB-014-Lake Simcoe Clean-up Fund
General Committee recommends:
THAT Council support the reconstruction of Pond C1 and adjust the
2008 capital budget by increasing it by $176,000, with the funds to
come from the Storm Sewer Reserve; and
THAT Pond SW3 remain as is; and
THAT staff consider the option of maintaining the dry pond on the
southeast corner; and
THAT, considering Environment Canada has approved the submitted
projects, staff be directed to report more fully on the projects to the
April 8, 2008 Council meeting to receive Council's approval to submit
detailed proposals for the project(s) by the April 14, 2008 deadline.
PIP -PIED
COUNCIL - APR GL 8Ia2008itzee Report No. 08-17
Tuesday, April 1, 2008
11. Memorandum from the Chief Administrative Officer
Re: Council Priority List
General Committee recommends:
ITEM # 3 - 9
THAT the memorandum regarding the Council Priority List be received for
Information; and
THAT an update meeting be set.
CARRIED
12. Correspondence from the Regional Municipality of York
Police Services Board
Re: Resolution Pertaining to the Corrections and Conditional Release
Act
General Committee recommends:
THAT Mayor and Council support an on-line petition from Karl Wash,
President of the Ontario Provincial Police Association regarding the
Corrections and Conditional Release Act and the need to address the
rights of victims and their families when determining where a criminal will
be incarcerated.
CARRIED
13. Correspondence from the Minister Responsible for Seniors
Re: Senior of the Year
General Committee recommends:
THA1' the correspondence from the Minister Responsible for Seniors
regarding Senior of the Year be received for information; and
THAT the correspondence be forwarded to the Seniors' Centre Co-
ordinator,
CARRIED
14. Proposed Motion from Councillor Buck
Re: Presentations at Council Meetings
(deferred from March 25, 2008 Council)
This item was withdrawn from the agenda at the request of Councillor Buck.
15. Memorandum from the Administrative Co-ordinator/Deputy Clerk
Re: Special Meetings of General Committee
General Committee"recommends:
THAT Monday, April 7, 2008 be scheduled for a Special General
Committee meeting regarding the Aurora Heritage Centre and any budget
items that may be addressed.
CARRIED
- 1 7 -
COUNCIL - APR 8laF008ittee Report No.08-17
Tuesday, April 1, 2008 .
General Committee recommends:
JITEM# 3.10]
THAT Monday, April 14, 2008 be scheduled for a Special General
Committee — Budget meeting.
CARRIED
General Committee recommends:
THAT the first hour of the April 15, 2008 General Committee meeting be
dedicated to discussions regarding the Council Priority List.
CARRIED
General Committee recommends:
THAT Wednesday, April 30, 2008be scheduled for the panel discussion —
Ontario Power Authority meeting.
CARRIED
IX NEW BUSINESS/GENERAL INFORMATION— COUNCILLORS'
None
X CLOSED SESSION
Personal, Legal, Labour Relations and Property Matters
General Committee recommends:
THAT General Committee resolve into a closed session to consider
personal matters about identifiable individuals; a property matter regarding
the Town owned 404-Leslie Street lands; and labour relations matters.
regarding non -union staff compensation and Town Hall and Leisure
Services Facilities temporary closure for Christmas holidays 2010.
CARRIED
XI ADJOURNMENT
General Committee recommends:
THAT the meeting be adjourned at 10:10 p,m.
CARRIED
THE REPORT OF THE GENERAL COMMITTEE MEETING b8-17 IS SUBJECT TO
FINAL APPROVAL AT COUNCIL ON TUESDAY, APRIL 8, 2008,
-18-
COUNCIL - APRIL 8, 2008
ITEM # 4.1
u
ram...
.A►.uRoRA
EXTRACT FROM GENERAL COMMITTEE MEETING NO. 08-17
HELD ON TUESDAY, APRIL 1, 2008
8. BA08-001 — Customer Service Initiative Team — Terms of Reference
General Committee recommends:
THAT report BA08-001 be referred to closed session.
CARRIED
General Committee recommends:
THAT report BA08-001 be deferred to the April 8;, 2008 Council meeting.
CARRIED
-19-
COUNCIL - APRIL 812008
ITEM # a - 2
r TOWN OF AURORA
AURORA GENERAL COMMITTEE REPORT No. BA08-001
SUBJECT: Customer Service Initiative Team —Torras of Reference
FROM: Techa van Leeuwen, Director of Building
DATE: April 1, 2008
RECOMMENDATIONS
THAT Report No. BA08-01 be received as information; and
THAT Council endorse the Terms of Reference and Work Plan for the Customer
Service Initiative Team outlined in Report No. BA08-01.
BACKGROUND
As part of 2007 budget Council approved $100,000 for phase 1 of the .Capital Asset
Management System. The second phase of the Capital Asset Management System is
being considered as one of the capital projects included in the 2008 budget. A component
of the software will include a Customer Relationship Management (CRM).system for
tracking and responding to enquiries, complaints and service requests.
The Senior Management Team has participated in demonstrations of various software
applications and through discussions realized that a corporate customer service vision and
service delivery model must be developed prior to purchasing the technological tool to
enable a successful implementation.
COMMENTS
A customer service initiative team referred to as CSI Aurora has been established -
comprised of senior management, middle management and frontline customer service
representatives from across the organization. The team is to review our current customer
service model and make recommendations for improved service delivery.
CSI Aurora has met twice. A Terms of Reference and Work Plan have been prepared for
Council's review and approval as well as the following vision statement;
"To provide a customer focused service that is informative and easily accessible"
CSI Aurora has discussed the methodology for moving forward with the Work Plan. The
team agreed the best approach for determining corporate customer service strengths and
weaknesses is to survey both internally and externally and to target the people who use our
-20-
COUNCIL - APRIL 8, 2008
ITEM # 4-3
April 1, 2008 -2- Report No. BA08-001
services, visit our counters, telephone ore -mail our staff and Council, visit our website and
participate in our programs.
CSI Aurora would like to commence with a survey for internal staff and Council and based
on the outcome develop an external survey. A report will come forward to Council
requesting approval of the external survey prior to conducting the survey.
OPTIONS
1. As recommended in this report
2. Council provide direction with respect to the customer service initiative.
FINANCIAL IMPLICATIONS
In 2007 $100,000 was approved for phase 1 of a Capital Asset Management system.
Phase 2 is included in the 2008 budget. Part of the funds are allocated to a CRM system.
There may be additional costs associated with a new and improved customer service
model depending on Council's direction. Associated costs may include but are -not limited
to facility upgrades, additional staff and training.
CONCLUSIONS
CSI Aurora is committed to defining a best practices approach for improved service
delivery to our residents, customers and business partners. CSI Aurora is
recommending Council endorse the attached Terms of Reference and Work Plan.
LINK TO STRATEGIC PLAN
Goal D: Ensure transparent, accountable and open governance in concert with informed
and involved citizens.
Objective D2: Enhance customer service.
Objective D3: Be accountable and transparent to residents by ensuring open and
accessible information flow and accessible decision -making.
Objective D4: Create a respectful environment that fosters team work and open dialogue,
consistent with a Character Community. These. Objectives acknowledge the responsibilities
required by governance that contribute to informed and involved citizens.
-21-
COUNCIL - APRIL 85 2008
JITEM# 4.4
April 1, 2008 - 3 - Report No. BA08-001
ATTACHMENTS
Attachment #1 — CSI Aurora - Terms of Reference
Attachment #2 - CSI Aurora - Work Plan
Attachment #3 — Capital Budget — Analysis by Project #14030
PRE -SUBMISSION REVIEW
Senior Management Team — March 26, 2008
Prepared by: Techa van Leeuwen, Director of Building Administration, Ext. 4748
s
Techa van Leeuwen John S. Rogers
Director of Building Administration Chief Administrative Officer
-22-
COUNCIL - APRIL 8, 2008 Au_ RoRA r JITEM# 4.5
- y..'n.i:r Gaul tarwww
CSI Aurora
Customer Service Initiative Team
Terms of Reference
March 2008
Scope and Summary Terms of Reference
The customer service team is charged, with the task of reviewing existing customer
service units and customer service delivery within the corporation and identifying
opportunities for customer service improvements. The main focus of the team is to
consider and make recommendations on a centralized customer service model versus a
decentralized model including associated benefits and challenges.
The scope of the services that will be considered at this time are services provided within
Tovni Hall
Team Name and Membership
The team shall be referred to as the Customer Service Initiative Team or CSI Aurora
Members
Techa van Leeuwen
Al Downey
Ilmar Simanovskis
Peter Horvath
Karen Bates- Denney
Heather Green
Darlene Munro
Cheryl Banks
Leigh Ann Wiseman
Samantha Sample
Director of Building Administration - Team Leader
Director of Leisure Services
Director of Public Works
Manager of Operations Services, PW
Manager of IT Services, CS
Bylaw Enforcement Officer, CS
Supervisor of Accounting, FS
Revenue Administrator, FS
Junior Planner,PL
Zoning and Application Examiner, BA -
PW = Public Works, CS = Corporate Services, FS = Financial Services, PL = Planning
and Development Service, BA = Building Administrations
Reporting Protocol
The CSI Aurora team 'leader shall provide regular progress updates to the Senior
Management Team (SMT). Minutes of the meetings will be taken and circulated to SMT.
The team will formally report to General Committee .and Council as necessary for
direction and critical decision making.
It is anticipated the first report to General Committee will go forward In April 2008.
Revised — March 24, 2008 - 23 -
COUNCIL - APRIL 8; 2008
ITEM # a-6
Meetings
Meetings will be held regularly. Initially meetings will be scheduled every two weeks
and may be out back to monthly when the scope of the work is more clearly defined.
Meeting will be scheduled for every second Thursday afternoon between 2pm and 4pm.
Terms of Reference
Mission Statement and Corporate Vision
The CSI team shall make recommendations on a Corporate Customer Service Mission
and Vision statement. The statements will stand as our customer service motto and our
vision for desired outcomes.
Customer Satisfaction Survey
The CSI team shall develop a customer satisfaction survey for both internal and external
feedback that shall be focused on service delivery including questions relating types of
service enquiries, timeliness of response, accuracy of information, knowledge based
applications, service channels ic. phone, counter, e-mail, website, written
correspondence.
The team will also determine the methodology for conducting the survey that will
represent an appropriate cross section of citizens and the thresholds for acceptable
response results.
Customer Service Models
The CSI Team will review and consider the benefits and challenges related to a
centralized customer service model versus a decentralized customer service model or j
variation thereof. Consideration shall be given to costs, staffing and training, facilities,
specialized knowledge, software application tools, etc
The team shall consider and may draw on customer service.successes and best practices
in other municipalities.
Customer Service Strategy and Standards
The Team shall develop a customer service strategy and standards for all, service
channels. The strategy shall benchmark acceptable standards for transfer of calls and
redirect e-mails, timelines for responding to complaints and service requests, protocols
for escalating complaints, trucking and monitoring of enquiries, etc
Customer Relationship Management Software
Two options for CRM delivery are a purchased in house system and hosted systems via
an Application Service Provider (ASP). Part of the CSI Team's responsibility will be to
consider and assess the various solutions based on our customer service module, during
the evaluation phase of this project. This will involve active participation at the software
demos and feedback based on the software solutions presented.
Attachment #1 — CSI Aurora - Terms of Reference
Revised — March 24, 2008
-24-
COUNCIL - APRIL 8, 2008
JITEM# 4.7
Au>_or.A
CSI Aurora — Work Plan
Task
Expected Completion date
Develop Terms of Reference
March 18, 2008
Report to General Committee
Re: Terms of Reference and Work Plan
April 1, 2008
Develop and conduct internal survey
April 30, 2008
Develop external survey
May 15, 2008
Report to General Committee.
Re: Approval of external survey
May 20, 2008
Conduct Survey
June 30, 2008
Consider options for customer
service model
June 30, 2008
Report to Council
Re: Results of survey and direction
July 15, 2008
Develop Customer Service Strategy and
Standards
TBD
Identify Next Steps
TBD
Attachment #2 — CSI Aurora - Work Plan
Revised — March 24, 2008 - 25 -
COUNCIL - APRIL 81, 2008
ITEM
TOWNOFAURORA
CAPITAL
BUDGET - ANALYSIS BY PROJECT
" Project 10:
114030 __-_�_,_ "•_"�
Project Name:
Gapitni Asset Management system
Department:
Corporate Services
Service f Program :
IT Oepedment
' Year of Inflation':
2007
.
Addresses Council Direction :
No
To research and develop a capital asset management system that not only .
meets the PSAB reporting requirements but also provides all of the Information
required to allow the T6wri to manage its assets as efficiently and effectively as
possible. Please note that this is the second part at this project. Part onawas
approved as part of the 2007 Capital Budget.
The Public Sector Accounting Board (PSAB) of the Canadian Institute of
Chattered Accountants (CICA) has served notice that municipalities will be
required to report on Tangible Capital Assets (7GA) on their'MUnicipal Financial
Statements beginirtg i62009. This change will have a huge Impact on the way .
municipalities account for their capital assets, in order to meet this reporting
requirement, the Town will need to continue work in 2009 on researching the.
historical cost of the assets as well as design policies and procedures for winch
assets are being to be tracked and how this tracking will be petiormed. The.,
acquisition of the software will also Include a Customer Relationship -
Management (CRM) component. Please note that this note has beerrupdatod to
reflect revised funding requesting in both 200a and 2009. .
hl`Qt (t0}+H�t t +ul�3rStIR i } 1;fR,61A i i,3h4`r�AA � 9+'13iG:A;
:1:r010at8i:t.ExpenditumS
Fulbmq Salaries i 9,aMoO
Contracts ...,��. 3tjU.(7t)fl ,�
b50001 69,00o
99,000 . 219000
,�--.....�_.._.
YataC. atQit.1 at en It(tke 43t; Ono.
i.
-;Bsttinat. Etna �jfF r'
i...
.,
Attachment #3 — Capital Budget — Analysis by Project #14030
Revised March 24, 2008 - 26 -
COUNCIL - APRIL 8, 2008
�ITEM# s - iI
AuytoRA
EXTRACT FROM SPECIAL GENERAL COMMITTEE CLOSED
SESSION MEETING OF APRIL 1, 2008
Personal Matter— Composition of the CSI Aurora Customer Services Committee —
(referred to closed session from General Committee April 1, 2008)
THAT, ,in future, staff committees and the terms of reference be presented to
Council, if Council endorsement is required for the establishment of the
committee, prior to the members being appointed to the committee.
- 27 .
COUNCIL - APRIL 812008
ITEM # 6.1
/--7Qz7 TOWN OF AURORA
AURORA COUNCIL REPORT No. PW08-017
SUBJECT: Lake Simcoe Clean -Up Fund (LSCUF) -Follow-up Report
FROM: Ilmar Simanovskis, Director of Public Works
DATE: April8, 2008
RECOMMENDATIONS
THAT staff be directed to submit detailed project proposals to Environment Canada
for funding from the Lake Simcoe Clean -Up Fund for the Retrofit ofSWM FacilityC-1
and the removal of the Burnett Pond by the April 14, 2008 deadline;
THAT staff be directed to report to Council as soon as possible after the funding
announcements for the program have been made on the result of the applications
and, assuming the application were successful, to seek authorization to tender the
retrofits of SWM Facility C-1.
BACKGROUND
Atthe General Committee Meeting of April 1, 2008, Council considered Report PW08-014
(Lake Simcoe Clean -Up Fund) and recommended:
"THAT Council support the reconstruction of Pond C-1 and adjust the 2008 capital
budget by increasing it by $176, 000, with the funds to come from the Storm Sewer
Reserve; and
THAT Pond SW-3 remain as is; and
THAT staff consider the option of maintaining the dry pond on the southeast
comer, and
THAT, considering Environment Canada has approved the submitted projects,
staff be directed to report more fully on the projects to. the April 8, 2008 Council
meeting to receive Council's approval to submit detailed proposals for the
projects) by the April 14, 2008 deadline.
Given the deadline for submission of detailed project proposals, it is necessary for Council
to decide at this meeting whether it wishes to proceed with the applications.
The intent of this report is to respond to questions that were raised at the April 1, 2008
General Committee Meeting related .to facility SW-2/SW-3 and the Committee's
. 28 -
COUNCIL - APRIL 8, 2008
ITEM #
April 8, 2008 - 2 - Report No. PW08-017
recommendation to not retrofit the southern (SW-3) .portion, and to obtain Council's
approval to proceed with the applications for facility C-1.
COMMENTS
1.0 General
The three projects that were submitted for consideration were:
Leisure Services Project No. 73032 - Burnett Pond Removal; and
s Public Works Project No. 42039 - Retrofit SWM Facility SW2/SW3 and C-1 (two
separate applications).
The Burnett Pond Removal project was approved in the 2007 Capital Budget and does not
require further discussion. Staff will prepare and submit the detailed proposal, and any
grant money received from the LSCUF program willsimply reduce.the Town's financial
contribution on the project.
This report provides additional detail on Capital Project No. 42039 (Retrofit of SWM
Facilities SW2/SW3 and C-1) which is currently "below the line" and therefore not approved
for implementation in the proposed 2008 Capital Budget. The General Committee at its
Special Budget Meeting of March 31, 2008 "received for information" a memo related to the
budget for these projects (see attached Appendix "C"), This report is. intended in part to
provide further information related to the financing of the projects.
2.0 Questions Related to Facility SW-2/SW-3
Two issues were raised at the April 1, 2008 General Committee meeting related to this
facility and the Committee recommended that the SW-3 portion of the facility not be
retrofitted. Information related to both questions and the Committee's recommendation is
noted below:
2.1 Is Upgrading Facility SW-3 necessary?
A question was raised regarding the upgrading of the part of the current SWM
facility that is located on the south side of McClellan Way, and the Committee
recommendation was to not do anything to this part of the facility.
The current, and the proposed future, SWM facility in this area is composed of two
sections that function together to provide the overall SWM controls to the tributary
area, with one section (SW-3) located south of McClellan Way and the other section
(SW-2) located north of the road. These are not two separate facilities; it is one
overall facility that happens to have a road running through the middle of it. Neither
section of the facility can provide the necessary SWM controls on its own; both have
to be considered and upgraded together.
-29-
COUNCIL: APRIL 8, 2008
JITEM# 6.3
April 8, 2008 = 3 - Report No. PW08-017
2.2 Public Consultation
Another question that was raised was in relation to consulting the public in the area
about the project, and whether there would be concerns raised when the project
gets underway. While staff cannot guarantee that there won't be any concerns
raised, staff can advise that this upgrade. project was the subject of a Class
Environmental Assessment, which included an extensive public consultation
component. This included:
1) Notice of EA Study Commencement: Published twice in the Notice Board
section of the Era Banner in December 2006;
2) Notice of Public Information Centre: Published twice in the Notice Board
section of the Era Banner in April 2007;
3) Letter to residents regarding Public Information Centre: Hand -delivered
to all residents in the area around the facilities, in both Aurora and King;
and
4) Notice of Study Completion: Published twice in the Notice Board section
of the Era Banner in September 2007.
Following the Public Information Centre, a memo (see Appendix "D") was sent to
Mayor and Council summarizing the results of the Centre.
2.3 Conclusions and Next Steps for Facility SW-2/SW-3
Given the General Committee's desire not to make changes to the southern portion
of the overall facility at this time, the upgrade of the overall facility SW-2/SW-3
cannot proceed in its current form.
As there are considerable environmental benefits to the overall upgrade project,
staff intend to review the project and to report further on the project later in 2008
with ideas and options on how to move the project forward. There will be
opportunities to apply to the LSCUF for funding for the project in the future, with the
next ones being in January 2009 and April 2009.
3.0 Funding Scenarios for Facility C-1
The Lake Simcoe Clean-up Fund offers financial contributions ranging from one third to a
maximum of two thirds of the total project cost.
The total capital costs of the facility C-1 upgrade project is estimated to be $528,300
Between one third and two thirds of this amount would be eligible for grant funding based
on the program criteria. This would result in the following range of funding:
One Third Two Thirds
Facility C-1 $176,100 $352,200
-30-
COUNCIL - APRIL 8, 2008
ITEM #
2008 - 4 . Report No. PW08-017
In addition to this grant funding, the LSRCA has previously approved a 2008 contribution
through the Lake Simcoe Water Quality Improvement Program for the C-1 project of
$57,500.
Based on this project cost and funding sources, the net capital cost impact on the Town
would range from $294,700 for the one third funding scenario to $118,500 forthe two thirds
funding scenario. Staff, would make the applications for the full two thirds funding scenario,
which if approved would result in a net project savings of $409,800 to the Town. The
approved funding amounts will not be known until May 1, 2008 when the funding approval
notification is to occur.
4.0 Proiect Status
The detailed design and submissions for regulatory approvals have been completed for
both retrofit projects, and tender package preparation for the facility C-1 project is
proceeding at this time. Key dates for proceeding with the project are summarized in Table
No. 1, assuming that the funding announcements are made as scheduled by May 1, 2008.
Table No. f
Date/Period
Activity
April 14
Submit detailed pro'act forms for funding to Environment Canada
May 1
Environment Canada recommends funding approvals
May 13
. Report to Council to inform on amount and conditions of funding
• If Council approves projects based'on funding, staff will recommend
that project be tendered, and that the Director of Public Works be
authorized to award the contract for the project if the tender results
are within budget
Ma 15
Tender facility retrofit project
May 29
Tender closes
June 3
Contract award by Director of Public Works
OPTIONS
1. Option 1: As stated in the recommendations of this report (i.e. apply for facility C-1
only).
2. Option 2: Apply for funding for both the facility C-1 and the facility SW-21SW-3
projects.
3. Option 3: Do not proceed with either of the funding applications, and do not proceed
with either of the facility retrofits in 2008.
FINANCIAL IMPLICATIONS.
If Council decides to pursue Option 1 and the funding application is successful, the 2008
Capital Budget would have to be revised to include a net contribution of $118,600 to be
funded from the Storm Water Reserve.
-31-
COUNCIL - APRIL 8, 2008
ITEM # 6-5
April 8, 2008 - 5 - Report No. PW08-017
If Council decides to pursue Option 2 and the funding applications are successful, the 2008
Capital Budget would have to be revised to include a net contribution of $339,933 to be
funded from the Storm Water Reserve.
For either of Options 1 and 2, if Environment Canada approves a lesser amount than what
has been requested, the next report on this project scheduled for May 13, 2008will provide
details on options for Council to consider.
If Council decides to pursue Option 3 there are no financial implications. The projects will
be deferred for consideration as part of the 2009 Capital Budget. Staff can re -apply for
federal funding from the LSCUF in January 2009.
With regard to the Burnett Pond removal project, any funding that is received from the
LSCUF will reduce the Town's financial contribution to the already -approved project.
CONCLUSIONS
Environment Canada has confirmed acceptance of the Letters of Intent for all three
projects. Detailed project submissions can now be prepared and must be submitted by
April 14, 2008.
It is recommended that staff be directed to apply for funding for the Burnett Pond removal
project.
With regard to the two SWM facility retrofit projects, Council currently has three options; 1)
to make detailed submissions for only the facility C-1 project by the April 14, 2008 deadline,
2) to make detailed submissions for both the facility C-1 and the facility SW-2/SW-3
projects, or 3) to not pursue the funding for either project.
It is recommended that staff be directed to make a detailed submission forfunding from the
Lake Simcoe Clean-up Fund for the facility C-1 project and to report further in May 2008 on
the results of the applications and the next.steps in the project.
Operationally, 8W-2/SW-3 is a single facility that happens to be split into two sections by
McClellan Way. If it is to be upgraded, both sections must be included in the project; the
section on the south side of the street (SW-3) cannot be left out of the project.
Given the concerns and questions that have been raised with regard to the SW-2/SW-3
project, staff will review the project and report further to Council later in 2008 with ideas
.and options on how to proceed with this project.
LINK TO STRATEGIC PLAN
Goal C: Promote a healthy environment that fosters social and physical well being
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COUNCIL - APRIL 8, 2008
�ITEM# 6-6
April 8, 2008 _- - 6 - Report No. PW08-017
Objective C3: Develop strategies to encourage stewardship of Aurora's air, water and land
resources
ATTACHMENTS
Appendix "A" Location of Stormwater Management Facility "Cl
Appendix "B" - Location of Stormwater Management Facility "SW2/SW3"
Appendix "C" _ March 27,2008 memo related to Proposed Budget Adjustments
Appendix "D" - April 30, 2007 memo related to results of Public Information Centre
PRE -SUBMISSION REVIEW
Senior Management Team Meeting of April 2, 2008
Prepared by. David Atkins, Manager of Engineering Services, ext. 4382
ar Simanovskis n S. Rogers
Director of Public Works Chief Administrative Officer
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COUNCIL - APRIL 89 2008
TEM # 6.7
a
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