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AGENDA - Accessibility Advisory Committee - 20190403 Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 7 p.m. Holland Room Aurora Town Hall Public Release March 28, 2019 Town of Aurora Accessibility Advisory Committee Meeting Agenda Date: Wednesday, April 3, 2019 Time and Location: 7 p.m., Holland Room, Aurora Town Hall 1.Approval of the Agenda Recommended: That the agenda as circulated by Legislative Services be approved. 2. Declarations of Pecuniary Interest and General Nature Thereof 3.Receipt of the Minutes Accessibility Advisory Committee Meeting Minutes of March 6, 2019 Recommended: That the Accessibility Advisory Committee meeting minutes of March 6, 2019, be received for information. 4.Delegations 5.Matters for Consideration Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Page 2 of 3 1. Memorandum from Accessibility Advisor Re: Town of Aurora Accessibility Plan 2018 to 2024 Recommended: 1. That the memorandum regarding Town of Aurora Accessibility Plan 2018 to 2024 be received; and 2. That Accessibility Advisory Committee provide comments regarding the Town of Aurora Accessibility Plan 2018 to 2024. 6. Informational Items 2. Memorandum from Max Le Moine, Accessibility Advisory Committee Member Re: National AccessAbility Week Proposal Presentation to be provided by Max Le Moine, AAC Member Recommended: 1. That the memorandum and presentation regarding National AccessAbility Week Proposal be received for information. 3. Memorandum from Accessibility Advisor Re: Wildlife Park Trails Recommended: 1. That the memorandum regarding Wildlife Parks Trail be received for information. 4. Memorandum from Accessibility Advisor Re: 2019 Community Recognition Awards Recommended: 1. That the memorandum regarding 2019 Community Recognition Awards be received; and Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Page 3 of 3 2. That the Accessibility Advisory Committee members be encouraged to submit nominations for the 2019 Community Recognition Awards. 7. Adjournment Town of Aurora Accessibility Advisory Committee Meeting Minutes Date: Wednesday, March 6, 2019 Time and Location: 4 p.m., Holland Room, Aurora Town Hall Committee Members: John Lenchak (Chair) (arrived 4:15 p.m.), Hailey Reiss (Vice Chair), Matthew Abas, Gordon Barnes, Max Le Moine, Jo- anne Spitzer, Councillor Rachel Gilliland, and Mayor Tom Mrakas (ex-officio) Members Absent: None Other Attendees: Ivy Henriksen, Manager of Customer Service, Robin McDougall, Director of Community Services, Techa van Leeuwen, Director of Corporate Services, Matt Zawada, Accessibility Advisor, Michael de Rond, Town Clerk, and Nicole Trudeau, Committee Coordinator The Town Clerk called the meeting to order at 4:05 p.m. 1. Appointment of Committee Chair and Vice Chair The Town Clerk opened the floor to nominations for the Chair and Vice Chair of the Accessibility Advisory Committee for the 2018-2022 Term. Jo-anne Spitzer nominated John Lenchak as Chair. There being no other nominations, John Lenchak was appointed Chair of the Committee. Matthew Abas nominated Hailey Reiss as Vice Chair. There being no other nominations, Hailey Reiss was appointed Vice Chair of the Committee. John Lenchak assumed the Chair at 4:25 p.m. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Minutes Page 1 of 6 Accessibility Advisory Committee Meeting Minutes Wednesday, March 6, 2019 Page 2 of 6 2. Approval of the Agenda Moved by Councillor Gilliland Seconded by Jo-anne Spitzer That the agenda as circulated by Legislative Services be approved. Carried 3. Declarations of Pecuniary Interest and General Nature Thereof There were no declarations of pecuniary interest under the Municipal Conflict of Interest Act, R.S.O. 1990, c. M.50. 4. Receipt of the Minutes None 5. Delegations (a) Michael de Rond, Town Clerk Re: Advisory Committee Member Education and Training Mr. de Rond provided an overview of advisory committees to educate and train members of the Committee on roles and responsibilities, procedural matters, accountability and transparency. During the presentation, Mr. de Rond discussed the Town’s Procedure By-law respecting the proceedings of meetings, and changes made to the local accountability and transparency framework with the Town’s Code of Conduct for Local Boards. Moved by Councillor Gilliland Seconded by Jo-anne Spitzer That the comments of the delegation be received for information. Carried Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Minutes Page 2 of 6 Accessibility Advisory Committee Meeting Minutes Wednesday, March 6, 2019 Page 3 of 6 (b) Matt Zawada, Accessibility Advisor Re: Accessibility for Ontarians with Disabilities Act (AODA) and Site Plan Training Mr. Zawada provided the Committee with accessibility standards, policies and procedures including the provincial statute and regulation for accessibility, the annual Accessibility Plan for the Town, Accessibility Standards for Customer Service for Persons with Disabilities – Town Policy No. 63 and Integrated Accessibility Standards Policy – Town Policy No. 69. In addition to the training materials, Mr. Zawada also provided available dates for the Committee to attend accessibility training in March. Moved by Councillor Gilliland Seconded by Jo-anne Spitzer That the comments of the delegation be received for information. Carried 6. Matters for Consideration 1. Memorandum from Director, Community Services Re: Library Square Design Staff introduced the consultants, David Leinster of The Planning Partnership, and Thomas Nemeskeri of RAW Design Inc., who presented an overview of the interior and exterior features of the Library Square Design including the addition to the Church Street School, section elevations, programming (skating rink and water feature), accessible parking (off-street and on-street parking) and the current project schedule. The consultants, staff and the Committee discussed revisions made to the Library Square Design, to address comments made by the Committee at the Accessibility Advisory Committee on May 9, 2018, including accessible pedestrian routes, and the number and location of accessible parking spaces. The Committee made new comments concerned with increasing parking overall, including a more finalized parking strategy in future submissions, as Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Minutes Page 3 of 6 Accessibility Advisory Committee Meeting Minutes Wednesday, March 6, 2019 Page 4 of 6 well as future submissions with greater detail on exterior paths of travel through green spaces next to proposed accessible parking and drop off areas. Moved by Gordon Barnes Seconded by Councillor Gilliland 1. That the memorandum regarding Library Square Design be received for information. Carried 7. Informational Items 2. Memorandum from Accessibility Advisor Re: Sidewalk on Kitimat Crescent Staff provided an overview of the design, construction and installation of a sidewalk on Kitimat Crescent, including school travel planning, traffic management, accessible public spaces, public consultation and feedback, and the location of the proposed sidewalk with regard to existing sidewalks and Aurora Heights Public School. The Committee expressed support and encouraged the construction and installation of a sidewalk on Kitimat Crescent, as a safe and accessible exterior path of travel for pedestrians. Moved by Jo-anne Spitzer Seconded by Councillor Gilliland 1. That the memorandum regarding Sidewalk on Kitimat Crescent be received for information. Carried 3. Memorandum from Accessibility Advisor Re: Municipal Diversity and Inclusion Charter Staff provided an overview of the Inclusion Charter for York Region, including endorsing organizations, international recognition and annual updates, as the Town joined The Regional Municipality of York in endorsing the Inclusion Charter for York Region on October 2, 2018. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Minutes Page 4 of 6 Accessibility Advisory Committee Meeting Minutes Wednesday, March 6, 2019 Page 5 of 6 The Committee was encouraged to visit www.york.ca/inclusiveyr for more information on the Inclusion Charter of York Region including a full list of endorsing organizations and the Inclusion Charter Progress Report, an annual update that highlights the progress of the Inclusion Charter for York Region. Moved by Councillor Gilliland Seconded by Jo-anne Spitzer 1. That the memorandum regarding Municipal Diversity and Inclusion Charter be received for information. Carried 4. Memorandum from Accessibility Advisor Re: Wildlife Parks Trail Staff provided an overview of the technical requirements of the Wildlife Park Trail including the need for ramps on the trail, the average and maximum running slope of the trail, the surface of the trail and ramps, and the construction access plan. The Committee requested more information including the location and design of rest areas or a dedicated level area that is intended for public use to allow persons to stop or sit, a topography map to see the natural features of the area, and the average and minimum trail and ramp width for an accessible exterior path of travel. Moved by Councillor Gilliland Seconded by Max Le Moine 1. That the memorandum regarding Wildlife Parks Trail be received for information. Carried 8. Adjournment The Committee agreed to change the time of the Accessibility Advisory Committee, from 4-6 p.m. to 7-9 p.m., beginning with the next Accessibility Advisory Committee meeting on April 3, 2019. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Minutes Page 5 of 6 Accessibility Advisory Committee Meeting Minutes Wednesday, March 6, 2019 Page 6 of 6 Moved by Max Le Moine Seconded by Jo-anne Spitzer That the meeting be adjourned at 5:55 p.m. Carried Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Minutes Page 6 of 6 Memorandum Date: April 3, 2019 To: Accessibility Advisory Committee From: Matt Zawada, Accessibility Advisor Re: Town of Aurora Accessibility Plan 2018 to 2024 Recommendation 1. That the memorandum regarding Town of Aurora Accessibility Plan 2018 to 2024 be received for information. 2. That the Accessibility Advisory Committee provide comments regarding the Town of Aurora Accessibility Plan 2018 to 2024. Background The Town of Aurora is dedicated to the continuous improvement of accessibility within the community, and achieving the goals set by the Accessibility for Ontarians with Disabilities Act (AODA). The 2018-2024 Town of Aurora Accessibility Plan outlines new accessibility initiatives, profiles past achievements which have improved accessibility, and reflects the Town’s commitment to the successful implementation of the AODA standards. By working closely with Aurora’s 2015-2018 Accessibility Advisory Committee, the Town of Aurora will acquire a better understanding of what residents and businesses have to say about the services we deliver. In addition to this important feedback, prioritization has been given to legislative and non-legislative initiatives helping further shape the 2018-2024 Accessibility Plan. Moving forward, the Town of Aurora has built a solid foundation that will allow the municipality to advance and strengthen its commitment to improving accessibility for all. The Town is committed on continuously meeting standards for Information & Communication, Employment, Transportation, Design of Public Spaces, and Customer 100 John West Way Box 1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123 ext. 4212 Email: mzawada@aurora.ca www.aurora.ca Town of Aurora Corporate Services Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 1 of 77 Town of Aurora Accessibility Plan 2018 to 2024 April 3, 2019 Page 2 of 2 Service. By developing initiatives in these key areas, Aurora continues to identify, remove and prevent barriers that create a more inclusive community to live, work, and play. Attachments Attachment #1 – Town of Aurora Accessibility Plan 2018 to 2024 Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 2 of 77 2018 TO 2024 Town of Aurora Accessibility Plan The Town of Aurora is dedicated to continuously improving accessibility within the Town and achieving the goals outlined in the Accessibility for Ontarians with Disabilities Act (AODA). This Accessibility Plan outlines new accessibility initiatives, profiles past achievements and reflects the Town’s commitment to the successful implementation of AODA standards. Attachment #1 Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 3 of 77 2018 –2024 Accessibility Plan Table of Contents Table of Contents .................................................................................................................... i Contact Information .............................................................................................................ii Message from Staff ................................................................................................................ 1 Message from the Chair of the Accessibility Advisory Committee ............................................. 2 Introduction............................................................................................................................ 3 Statement of Commitment .................................................................................................. 3 Background ........................................................................................................................ 3 Guiding Principles .............................................................................................................. 4 Structure and Governance .................................................................................................. 4 Accessibility Advisory Committee .................................................................................... 5 Duties and Functions of the Accessibility Advisory Committee .......................................... 5 General Accessibility and Accessibility for Ontarians with Disabilities Act Implementation Plan . 7 Legislated Goals ................................................................................................................ 7 Customer Service ........................................................................................................... 7 General Requirements .................................................................................................... 7 Employment ................................................................................................................... 7 Information and Communication Supports ....................................................................... 8 Accessible Taxi Services ................................................................................................ 8 Design of Public Spaces (Built Environment)................................................................... 9 Non-Legislated Goals ......................................................................................................... 9 Customer Service ........................................................................................................... 9 Employment ................................................................................................................... 9 Information and Communication ....................................................................................10 Transportation ..............................................................................................................10 Design of Public Spaces (Built Environment)................................................................. 10 Compliance Monitoring .....................................................................................................10 Overview of 2009 -2017 Accessibility Items and Barriers Removed .........................................11 Increased Awareness Across The Corporation ..............................................................11 Removal of Physical Barriers ........................................................................................12 Improved Communication with Visitors/Residents with Disabilities ..................................13 Accessible Community Events & Community Engagement .............................................14 Community Recognition and Awards .............................................................................15 Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 4 of 77 Legisl ated Requirements ..................................................................................................16 General ........................................................................................................................16 Accessible Customer Service Standard .........................................................................16 Employment Standard ..................................................................................................16 Information & Communications Standard .......................................................................16 Transportation Standard ...............................................................................................17 Design of Public Spaces Standard ................................................................................17 Accessibility Features and Assistive Devices Available at Various Town of Aurora Facilities 18 Aurora Town Hall ..........................................................................................................18 Aurora Family Leisure Complex ....................................................................................18 Aurora Seniors Centre ..................................................................................................19 Aurora Community Centre ............................................................................................20 Aurora Cultural Centre ..................................................................................................20 Aurora Public Library ....................................................................................................20 Joint Operations Centre ................................................................................................21 Stronach Aurora Recreation Complex ...........................................................................21 Accessibility Plan Feedback Form ........................................................................................23 Appendix A – Complete Accessibility Items ..........................................................................24 Appendix B –Recommended Accessibility Items 2018 –2024 ...........................................44 Appendix C –IASR Implementation Plan 2018 –2024 .......................................................52 Contact Information Town of Aurora Corporate Ser vices 100 John West W ay,Box 1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123 Toll free: 1-800-269-3753 E-mail:accessibility@aurora.ca W ebsite:www.auror a.ca/accessibility This document is available in an Accessible Alternate Format by request. 2018 –2024 Accessibility Plan Legislated Requirements..................................................................................................16 General........................................................................................................................16 Accessible Customer Service Standard.........................................................................16 Employment Standard..................................................................................................16 Information & CommunicationsStandard.......................................................................16 Transportation Standard...............................................................................................17 Design of Public Spaces Standard................................................................................17 Accessibility Features and Assistive Devices Available at Various Town of Aurora Facilities18 Aurora Town Hall..........................................................................................................18 Aurora Family Leisure Complex....................................................................................18 Aurora Seniors Centre..................................................................................................19 AuroraCommunity Centre............................................................................................20 Aurora Cultural Centre..................................................................................................20 Aurora Public Library....................................................................................................20 Joint Operations Centre................................................................................................21 Stronach Aurora Recreation Complex...........................................................................21 Accessibility Plan Feedback Form........................................................................................23 Appendix A – Complete Accessibility Items ..........................................................................24 AppendixB –RecommendedAccessibility Items 2018–2024...........................................44 AppendixC –IASR Implementation Plan 2018 –2024.......................................................52 Contact Information Town of Aurora CorporateServices 100John West Way,Box1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123 Toll free: 1-800-269-3753 E-mail:accessibility@aurora.ca Website:www.aurora.ca/accessibility This document is available inan Accessible Alternate Format by request. 2018–2024AccessibilityPlan 2017 – 2023 Accessibility Plan Notes ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ 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______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 5 of 77 2018 – 2024 Accessibility Plan 1 Message from Staff The Town of Aurora is dedicated to the continuous improvement of accessibility within the community, and achieving the goals set by the Accessibility for Ontarians with Disabilities Act (AODA). The 2018-2024 Town of Aurora Accessibility Plan outlines new accessibility initiatives, profiles past achievements which have improved accessibility, and reflects the Town’s commitment to the successful implementation of the AODA standards. By working closely with Aurora’s 2015-2018 Accessibility Advisory Committee, the Town of Aurora will acquire a better understanding of what residents and businesses have to say about the services we deliver. In addition to this important feedback, prioritization has been given to legislative and non -legislative initiatives helping further shape the 2018-2024 Accessibility Plan. Moving forward, the Town of Aurora has built a solid foundation that will allow the municipality to advance and strengthen its commitment to improving accessibility for all. The Town is committed on continuously meeting standards for Information & Communication, Employment, Transportation, Des ign of Public Spaces , and Customer Service.By developing initiatives in these key areas, Aurora continues to identify, remove and prevent barriers that create a more inclusive community to live, work, and play. If you have questions, comments, or concerns about accessibility within the Town of Aurora, please feel free to contact me at 905-727-3123 ext. 4392 or at accessibility@aurora.ca Sincer ely, Ivy Henriksen Manager of Access Aurora, Customer Service Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR Feedback Process RequiredJanuary 1, 2010COMPLIANT80.50 Every provider shall establish a process for receiving and responding to,(a)feedback about the manner in which itprovides goods, services or facilities to personswith disabilities; and(b) feedback about whether the feedbackprocess established for purposes of clause (a)complies with subsection (3)The Town of Aurora provides avenues for processes of feedback. All customer service counters provide feedback forms. Corporate Website provides electronic options for feedback among others. Feedback is processed with Accessibility Advisor and documented for follow-up and any action deemed necessary.Format of Documents January 1, 2010COMPLIANT80.51 If a provider is required to give a copy of a document to a person with a disability, the provider shall, on request, provide or arrange for the provision of the document, or the information contained in the document, to the person in an accessible format or with communication support,(a)in a timely manner that takes into accountthe person’s accessibility needs due todisability; and(b) at a cost that is no more than the regularcost charged to other personsThe Town of Aurora provides alternative formats and communication supports to persons with disabilities at no additional charge and in a timely fashion taking in account with the person’s accessibility needs. Notice is provided on corporate documents and on the website. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 6 of 77 2018 – 2024 Accessibility Plan 2 Message from the Chair of the Accessibility Advisory Committee It is my pleasure, on behalf of the Accessibility Advisory Committee, to present the 2018-2024 Accessibility Plan f or the T own of Aurora. This committee is dedicated to working with local members of Town Council, as well as members of the community, to further inclusion and barrier-free access in our town. In the words of former Lt. Governor David Onley, “accessibility is not a privilege, it is a right.” This report will review some of the Town of Aurora’s recent achievements in improving accessibility. These include such projects as: installation of automatic door openers, increased accessibility in the Town Hall Council Chambers and the opening of the fully accessible Queen’s Diamond Jubilee Park. Looking to the future, our goals include: making the best use of the Internet to provide the community with information and the opportunity to provide feedback, and improving communication signage throughout Aurora relating to accessibility ser vices in T own facilities. The Town of Aurora has an opportunity to move beyond simple compliance with legislation, and demonstrate leadership throughout all of York Region. This committee pledges itself to this goal of a truly open,accessible, and inclusive Aurora. Yours Sincerely, Tyle r Barker , Chair Accessibility Advisory Committee Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR (4)If a person with a disability is accompaniedby a support person, the provider shall ensurethat both persons are permitted to enter thepremises together and that the person with adisability is not prevented from having access tothe support person while on the premisesNotice of Temporary DisruptionsJanuary 1, 2010COMPLIANT80.48If, in order to obtain, use or benefit from a provider’s goods, services or facilities, persons with disabilities usually use other particular facilities or services of theprovider and if there is a temporary disruption in those other facilities or services in whole or in part, the provider shall give notice of the disruption to the publicThe Town of Aurora provides Notice of Service disruptions for any good, service, and/or facility that is disrupted. This is accomplished through templates for hard copy, press release and on-line distribution.Training for Staff, etc.January 1, 2010COMPLIANT80.49 In addition to section 7, Every provider shall ensure that every employee, volunteer, third part contractor receive training about the provision of the provider’s goods, services or facilities, as the case may be, to persons with disabilitiesAll employees, volunteers, and third party contractors receive Accessible Customer Service training. Information regarding the Accessibility for Ontarians with Disabilities Act included in Town orientation which is provided to every Town of Aurora employee. Additional training on specific elements ofAccessible Customer Service include assistive devices, support animals, support persons, notice of service disruptions and processes for feedback.The Town of Aurora has a protocol in place for managing employee training records.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 7 of 77 2018 – 2024 Ac cessibility Plan 3 Introduction Statement of Commitment The Town of Aurora is committed to providing equitable treatment to people with disabilities with respect to the use and benefit of Town programs, services and facilities. The Town seeks to identify and remove barriers to accessibility and prevent the creation of new barriers. The Town is working to provide services in a manner that respects the dignity and independence of all Aurora citizens, our employees and visitors. The Town of Aurora is equally dedicated to ensuring that all AODA legislated obligations are met in a timely manner and that compliance with these standards is maintained. Background The purpose of the Town of Aurora’s Accessibility Plan is to demonstrate how the Town will be implementing the legislative requirements of the Ontarians with Disabilities Act (ODA) (2001), the Accessibility for Ontarians with Disabilities Act (2005) and to manage compliance with emerging AODA regulations related to the Corporation of the Town of Aurora. In addition, the Town recognizes that there is also a need for innovation outside of the legislation, and that additional initiatives are required to either prepare for forthcoming legislation or (in some cases) to work beyond the legislation to meet resident’s accessibility needs. The Town also recognizes that achieving these objectives requires a corporate-wide approach in order to identify, remove, and prevent barriers for residents, employees, and visitors. Over the past several years, the Town of Aurora has undertaken a number of initiatives aimed at ensuring that the municipality remains as inclusive and barrier-free as possible. These include, but are not limited to: •Developing Town of Aurora Accessibility Plans annually as part of the requirements of the Ontarians with Disabilities Act 2001 (ODA); •Creation of a fully inclusive, accessible “Queen’s Diamond Jubilee Park” •Providing Accessible Formats; •Investing nearly $1,000,000 on accessibility retrofits in Town facilities, programs and services since 2002; •Creating an accessible taxi training program; •Training over 500 Town employees, volunteers, community partners and Town contractors on Accessibi lity, AODA and Human Rights; •Providing Accessible Customer Service training to all staff beyond AODA parameters. •Installing Audible Pedestrian Signals at main Town intersections;Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR 1. Procedures for preventative and emergencymaintenance of the accessible elements inpublic spaces as required under this Part.2. Procedures for dealing with temporarydisruptions when accessible elements requiredunder this Part are not in working orderCustomer ServiceStandardsss 80.45Scopeandinterpretation Establishment of PoliciesJanuary 1, 2010COMPLIANT80.46 Every provider shall develop, implement and maintain policies governing its provision of goods, services or facilities, as the case may be, to persons with disabilitiesThe Town of Aurora has documented Policy #63 Accessible Customer Service that governs provisions of goods, services or facilities to persons with disabilities. Use of Service Animals and Support PersonsJanuary 1, 2010COMPLIANT80.47 (2) If a person with a disability is accompanied by a guide dog or other service animal, the provider shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her, unless the animal is otherwise excluded by law from the premises.The Town of Aurora ensures access of all patrons to any municipalfacility with use of assistivedevices, service animals and support persons. Any support person, use of service animal and/or assistive devices are not charged a fee for the assistance for the person with a disability.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 8 of 77 2018 – 2024 Ac cessibility Plan 4 •Creating annual Accessibility events to highlight achievements and bring awareness to the importance of accessibility to Town services; •Meeting and maintaining compliance with all accessibility related legislation. Guiding Principles The guiding principles of the Town’s Accessibility Plan include: •Working consultatively with the Accessibility Advisory Committee and other community members to ensure the actions identified in the accessibility plan is responsive to the needs of the community; •Proactive and timely to meet the provincial compliance deadlines; •Fiscally responsible by using provincial tools, templates and guides where applicable; •Proactive to spread the cost of implementation over multiple years; •Seeking efficiencies by training all existing staff only once; •Ensuring that areas of accountability are clearly defined by implementing clauses by department; and, •Developing support tools and templates to assist staff with implementation . Structure and Governance The responsibility for the implementation of the AODA falls within the Town’s Corporate Services Accessibility Office. Accountability for the Integrated Accessibility Regulation is a shared responsibility with various departments. The Accessibility Office has overarching res ponsibility for ensuring that respective clauses are executed according to legislative requirements pertaining to the service they deliver. For example: •Accessible Taxis are led by Corporate Services; •Website compliance is led by Corpor ate Communications; •Employment requirements are led by Human Resources; •Information and communication Supports is led by Corporate Communications; •Procurement and Kiosks requirements are led by Financial Services; and, •Design of Public Spaces are led by Operational Services General clauses are led by the Corporate Services Department through the work of the Accessibility Office. Responsibilities of the Accessibility Office include, but are not limited to:development of the C orporate A cces sibility Plan, implementing legislative consultation process es , working with all levels of government on accessibility-related issues, developing and reviewing policy, creating training modules and materials, and reporting on progress to the Executive Leadership Team, Accessibility Advisory Committee, and Council on all compliance reporting to the Province of Ontario. Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR January 1, 2016COMPLIANTintended to serve a functional purpose and not to provide a recreational experience procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements.Accessible ParkingJanuary 1, 2016COMPLIANT80.32 –80.39 Obligated organizations shall ensure that when constructing new or redeveloping off-street parking facilities that they intend to maintain, the off-street parking facilities meet the requirements set out in this PartThe Town of Aurora will review and update current processes (i.e. Site Plan Manual) to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update Zoning By-law #2213-78 and designated disabled parking By-law 4574-04.T where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements.Obtaining ServicesJanuary 1, 2016ONGOING80.40 –80.43 Obligated organizations shall meet the requirements set out in this Part in respect of the following: 1. All newly constructed service counters andfixed queuing guides.2. All newly constructed or redeveloped waitingareas.The Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements.MaintenanceJanuary 1, 2016ONGOING80.44 obligated organizations, shall ensure that their multi-year accessibility plans include the following:The Town of Aurora highlights procedures in the multi-year accessibility plan detailing preventive and emergency maintenance (inspection checklist sheets) of accessible elements for the design of public spaces. This includes procedures for dealing with temporary disruptions.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 9 of 77 2018 – 2024 Accessibility Plan 5 Accessibility Advisory Committee The Accessibility Advisory Committee, established November 2002, is a municipal requirement of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Committee is comprised of a minimum of five (5) members, including: Three (3) members who are people with disabilities; One (1) Member of Council; and One (1) member who is a citizen volunteer, parent of a child with a disability, or professional from the stakeholder community. Accessibility Committee Members: •Tyler Barker – Chair •John Lenchak – Vice Chair •Councillor John Abel •Gordon Barnes •James Hoyes •Jo-anne Spitzer The purpose of the Accessibility Advisory Committee is to encourage and facilitate accessibility on behalf of all persons with disabilities by: promoting public awareness and sensitivity; encouraging co-operation among all service and interest groups to ensure an inclusive community for all persons; i dentifying and documenting relevant issues and concerns; improving access to housing, transportation, education, recreation, and employment which are all qualities of a five-star community; improving communication among all levels of government and service agencies to make recommendations regarding policy, procedure and legislation; to educate and champion needs that arise based on the Accessibility for Ontarians with Disabilities Act (2005); and recognizing that the needs of all persons, including persons with disabilities, are constantly changing. Duties and Functions of the Accessibility Advisory Committee The Committee assists Council by advising, reviewing, and making comments and recommendations of interest to/for people with disabilities, and dealin g with community issues relevant to persons with disabilities. Some of the items reviewed by the Committee include: •Providing advice to Council each year regarding the preparation, implementation, and effectiveness of the municipal accessibility plan , and making recommendations on the outstanding accessible project list or items based on Council’s funding allocation for accessibility; •Providing advice to Council and Staff for compliance purposes as per the Accessibility for Ontarians with Disabilities Act (2005);Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR 1. Large organizations must consult with thepublic and persons with disabilities.2. Municipalities must also consult with theirmunicipal accessibility advisory committeesWhen constructing new or redeveloping existing play spaces that they intend to maintain,obligated organizations, other than small organizations, shall,(a) incorporate accessibility features, such assensory and active play components, forchildren and caregivers with various disabilitiesinto the design of outdoor play spaces; and(b) ensure that outdoor play spaces have aground surface that is firm, stable and hasimpact attenuating properties for injuryprevention and sufficient clearance to providechildren and caregivers with various disabilitiesthe ability to move through, in and around theoutdoor play spacepublic spaces requirements and is applying “Annex H” Accessibility Playground Guidelines.The Town will consult with the public, persons with disabilities and Accessibility Advisory Committee Exterior Paths of Travel80.21 –80.31 This applies to newly constructed and redeveloped exterior paths of travel that are outdoor sidewalks or walkways designed and constructed for pedestrian travel and are TheTown of Aurora updatedcurrent processes (i.e. Site Plan Manual) to make sure accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town updatedprocurement Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 10 of 77 2018 – 2024 Acc essibility Plan 6 •Establishing guidelines pertaining to accessibility, that staff may consider in the review of site plans and subdivision agreements (i.e., building accessibility, curb cuts on roadways, connectivity and barrier free path of travel); •Commenting on selected designated accessible parking, including: ensuring convenience to the entrance,properly identified and signed as designated accessible parking; reviewing the total number of designated accessible parking spots in relation to the total number of parking spaces in new develop ment; reviewing ways to improve the placement of existing designated parking within the Municipality; and suggesting ways to increase,wherever possible,on both public and private lands, the number of designated accessible parking spac es within the Municipality; •Commenting on the accessibility for persons with disabilities to a building, structure, or premises or part of a building,structure or premises that the Municipality purchases, contracts or significantly renovates or f or which a new lease is entered into (i.e.Aurora Town Hall, Joint Operations Centre & Aurora Family Leisure Complex); •Commenting on the proposed and existing by-laws, ser vic es, pr actic es, programs and policies of the Municipality and how they relate to the general public, including persons with disabilities; •Commenting on how the needs of persons with disabilities can be better served through the Municipality’s purchasing of goods and services. •Monitoring f ederal and provincial government directives and regulations and advising Council regarding same; •Conducting research on accessibility issues; and, •Liaising with other municipalities,Region of York,and local stakeholder groups on accessibility and disability issues/interests.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR Outdoor Public Use Eating AreasJanuary 1, 2016ONGOING80.16 –80.17 Obligated organizations,shall ensure that where they construct or redevelop outdoor public use eating areas that they intend to maintain, the outdoor public use eating areas meet the following requirements:1. A minimum of 20 per cent of the tables thatare provided must be accessible to personsusing mobility aids by having knee and toeclearance underneath the table and in no caseshall there be fewer than one table in anoutdoor public use eating area that meets thisrequirement.2. The ground surface leading to and undertables that are accessible to persons usingmobility aids must be level, firm and stable.3. Tables that are accessible to persons usingmobility aids must have clear ground spacearound them that allows for a forward approachto the tablesThe Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements.Outdoor Play SpacesJanuary 1, 2016ONGOING80.18 –80.20 When constructing new or redeveloping existing outdoor play spaces, obligated organizations, shall consult on the needs of children and caregivers with various disabilities and shall do so in the following manner: The Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed aboutthe Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 11 of 77 2018 – 2024 Accessibility Plan 7 General Accessibility and Accessibility for Ontarians with Disabilities Act Implementation Plan In addition to the AODA requirements, the Town is continuously work ing to increase accessibility for residents and visitors by creating additional non-legislated initiatives that support the goals set by Council in accordance with the AODA. Examples of this work include: Audible Pedestrian Signals; Increased Way-finding signage, Hearing Assist in meeting rooms, and increased accessible retrofits relating to the Design of Public Spaces Standard (Built Environment). Legislated Goals Customer Service Maintain compliance with Accessible Customer Service Standard and continue to identify additional customer service enhancements as required: •Provide accessible Customer Service training to st af f, volunteers and third parties; •Receive and respond to feedback about the manner in which goods or services are provid ed to persons with disabilities; and, •Provide notice of service disruptions. General Requirements Meet and maintain compliance with the AODA IASR General requirement: •Complete a review of all relevant Town of Aurora by-laws, policies, procedures and guidelines to reflect the requirements of the AODA Integrated Accessibility Regulation; •Ensure the procurement of Town goods, services, facilities and kiosks include accessibility criteria and features; and, •Provide training on the AODA Integrated Accessibility Regulation and the Human Rights Act to all employees, volunteers; all persons who participate in developing the organization’s policies; and all other persons who provide goods, services or facilities on behalf of the Town of Aurora. Employment Ensure the Town of Aurora’s employment policies and practices are inclusive of people with disabilities:Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR s. 80(1)COMPLIANTs. 80(2)COMPLIANTwithout disabilities for the same trip; (b) from charging a fee for the storage ofmobility aids or mobility assistive devices(2) Ensure that owners and operators oftaxicabs place vehicle registration andidentification information on the rear bumper ofthe taxicab.(3) Ensure that owners and operators oftaxicabs make available vehicle registration andidentification information in an accessible formatto persons with disabilities who are passengersrequirements. Revisions to By-Law 4258-01.P, schedule 13 have been made. Design of Public SpaceStandardsss 80.1 –80.5 Definition, Application and SchedulesRecreational Trails & Beach Access RoutesJanuary 1, 2016ONGOING80.6 –80.15 This applies to new constructed and redeveloped recreational trails that an obligated organization intends to maintain. Obligated organizations must consult with the public and persons with disabilities. Municipalities must also consult with their municipal accessibility advisory committees.The Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informedabout the public spaces requirements.The Town will consult with the public, persons with disabilities and Accessibility Advisory CommitteeAccessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 12 of 77 2018 – 2024 Accessibility Plan 8 •Ensure all employees and successful applicants with disabilities are informed of available supports and accommodations; •Ensure applicants with disabilities are informed of available accommodations during the recruitment, assessment and the selection processes; •Consult with employees to provide and arrange for accessible formats and communication supports; •Provide to employees, upon request, individualized workplace emergency response information; •Maintain a return to work process and provide individual documented accommodation plans for employees with disabilities when required; and, •Ensure the needs of the employees with disabilities are taken into account for the purposes of performance management, career development, advancement and redeployment. Information and Communication Supports Provide accessible information and communication to residents, visitors and employees: •Ensure Town processes for receiving and responding to feedback are accessible to people with disabilities by providing for, or arranging for, the provision of accessible formats and communication supports; •Upon request, provide accessible feedback and communication supports in consultation with the requestor, in a timely manner that takes into account the person’s accessibility needs and at no additional cost for all Town documents including emergency plans and public safety information; •Ensure Town of Aurora website(s) and web content conform to the World Wide Web Consortium Guideline (WCAG) 2.0 initially at level A and increasing to Level AA in accordance with the timelines set out by the AODA Integrated Regulation; and, •Inform the public of the availability and provide accessible materials where they exist and provide accessible formats and communication supports upon request. Accessible Taxi Services Ensure accessible taxi service is available to the public within the Town of Aurora: •Consult with the Accessibility Advisory Committee and the public to determine the proportion of on-demand accessible taxicabs required in Aurora and demonstrate progress toward meeting that n eed; •Ensure that no person with a disability is charged additional fees or is charged a fee for storage of mobility aids of mobility assistive devices; and, •Ensure vehicle registration and identification is visible in accordance with Provincial legislation and is available in accessible formats for passengers with disabilities.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR RedeploymentJanuary 1, 2014COMPLIANT32 An employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilitiesThe Town of Aurora has procedures for Modified Work Duties and a Return to Work Policy.ss 33 –73 Conventional and Specialized Transportation Service Providers ss 74 –77 School Transportation and FerriesTransportation Standards –Duties of Municipalities and Taxi CabsAccessible TaxicabsJanuary 1, 2013COMPLIANT79(1) Consult with its municipal accessibility advisory committee, the public and persons with disabilities to determine the proportion of on-demand accessible taxicabs required in the community. (2) Identify progress made toward meeting theneed for on-demand accessible taxicabs,including any steps that will be taken to meetthe need, inits accessibility plan.79(1) Agenda Itemforinformation & recommendationat AACFebruary 2012.Public Inputreceived at AccessibilityForum June 2012.79(2) Accessible Taxi Driver Training ineffect for all licensed Brokers/Operators in theTownof Aurora. Training includes taxidrivers whotransport persons withdisabilities. Staff Report toAAC November 2012detailedproportionate numberof “on-demand”accessible cabs.Accessible TaxicabsJuly 1, 201280(1) Any municipality that licenses taxi cabs shall ensure that owners and operators of taxicabs are prohibited, (a) from charging a higher fare or an additionalfee for persons with disabilities than for persons80(1) Town of Aurora Licensing By-Law 4258-01.P, schedule 13 is revised to reflect these changes. 80(2) (3) The Manager of By-Law Enforcement has been notified of these requirements and has implemented the Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 13 of 77 2018 – 2024 Accessibility Plan 9 Design of Public Spaces (Built Environment) The Town of Aurora will meet the requirements of (Ontario Regulation 191/11) under the Accessibility For Ontarians with Disabilities Act, 2005 (AODA) and, in particular, Part IV.1 Design of Public Spaces Standards (Accessibility Standards for the Built Environment) in relation to: •Recreati onal trails/beach access routes; •Outdoor public-use eating areas like rest stops or picnic areas; •Outdoor play spaces, like playgrounds in municipal parks; •Exterior paths of travel, such as sidewalks, ramps, stairs, curb ramps, rest areas an d accessible pedestrian signals; •Accessible parking on and off street; •Service related elements such as service counters, fixed queuing lines and waiting areas; and, •Scheduled preventative maintenance. Non-Legislated Goals In addition to the legislated goals under the AODA, the Town of Aurora is committed to additional initiatives that help ensure the Town is becoming incr easingly barrier-free, including: Customer Service Hosting annual National Access Awareness Week events to inform the community about the accessibility of Town services and celebrate accessibility achievements. Employment •Conduct outreach with education institutions (elementary and high schools, colleges and universities), and Chamber of Commerce to promote employment opportunities to students with disabilities; •Partner with agencies to help facilitate workplace experiences and promote employment opportunities for persons with disabilities; •Track and monitor the percentage of accommodations provided to employees and applicants; •Deliver training to employees to foster a respectful workplace (includes training on better understanding learning disabilities equity and diversity); and, •Increase the completeness of the internal data base of persons with disabilities to reflect their representation in the workforce.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR were absent because their disability required them to be away from work; (b) use documented individual accommodationplans(3) The return to work process referenced in thissection does not replace or override any otherreturn to work process created by or under anyother statute.All information gathered and used in this process is protected in accordance with MFIPPA and other applicable legislation.Performance ManagementJanuary 1, 2014COMPLIANT30(1) An employer that uses performance management in respect of its employees shall take into account the accessibility needs of employees with disabilities, as well as the individual accommodation plans, when using its performance management process in respect of employees with disabilitiesEmployees whose performance may be impacted by a possible disability are referred to Human Resources who assists in assessment and development of an action plan if appropriate to do so.Information included in Supervisory Training and noted when this standard is discussed between the Human Resources Manager and Accessibility Advisor. Performance Review policy has been updated to reflect accommodations given to those with disabilitiesCareer Development and AdvancementJanuary 1, 2014COMPLIANT31 An employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilitiesUnless a vacant position is identified through the modified work duties as being a suitable accommodation for an individual employee, all Town of Aurora positions are posted and filled through a job competition. Competition includes the provision of suitable accommodations to candidates with a disability. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 14 of 77 2018 – 2024 Accessibility Plan 10 Information and Communication •Increase hearing assist such as closed captioning to viewers of Rogers Cable TV/Streaming for meetings; (where possible for events) •Increase function of Council Chambers projector screen to include C.A.R.T. or electronic note taking for public meetings ; and, •Increase accessibility in Town Hall with the addition of appropriate way-finding, tactile signage, assistive workstations and self -service kiosks. Transportation Training for staff and Taxi Owners/Operators licensed in Aurora consistent with the requirements of the AODA Integrated Accessibility Standards Regulation Design of Public Spaces (Built Environment) •Install Audible Pedestrian Program: Increase accessibility for pedestrians with retrofits and new development of Town intersections being equipped with Audible Pedestrian signals; •Increase and retrofit facilities to include automatic door openers; •Increase the number of accessible picnic tables throughout Town parks & facilities through regular life cycle management programs ; •Increase accessibility of Town facilities and parks through the auditing and implementati on of an asset management plan based on approved budgets; •Retrofit facilities with respect to: automatic door openers, washroom, passenger loading areas, parking, signs, ramps, reception desks, change rooms, kitchen, client counters, door widening, elevators, drinking fountains, telephones, stairs/railings/ramps, sidewalks/walkways, benches and picnic tables; and, •Assist residents where needed with removal of windrows through partnerships. Compliance Monitoring The Accessibility Advisor shall monitor progress of this plan and shall coordinate and report on progress annually to the Accessibility Advisory Committee and Council through the Accessibility Plan. The Accessibility Advisor is responsible to report on Town compliance to the province, as per the provincial schedule. Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR (c) when the employer reviews its generalemergency response policiesDocumentedIndividualAccommodationPlansJanuary 1, 2014COMPLIANT28(1) Develop a written process for the development of documented individual accommodation plans for employees with disabilities. (2) The process for the development ofdocumented individual accommodation plansshall include eight prescribed elements.(3) Individual accommodation plans shall,(a) if requested, include any informationregarding accessible formats andcommunications supports provided(b) include individualized workplace emergencyresponse information(c) identify any other accommodation that is tobe provided.Town of Aurora procedures on “Modified Work Duties” and its established processes include detailed documentation for all individual accommodation plans. A Returnto Work policy also includes written details and descriptions of the individual accommodation.Where applicable, CUPE is involved in the development of individual accommodation or return to work plans.All information gathered and used in this process is protected in accordance with MFIPPA and other applicable legislation.Return to Work ProcessJanuary 1, 2014COMPLIANT29(1)(a) Develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work; (b) document the process(2) The return to work process will,(a) outline the steps the employer will take tofacilitate the return to work of employees whoTown of Aurora procedures on “Modified Work Duties” and its established processes include detailed documentation for all individualaccommodation plans. A Return to Work policy also includes written details and descriptions of the individual accommodation.Where applicable, CUPE is involved in the development of individual accommodation or return to work plans.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 15 of 77 2018 – 2024 Accessibility Plan 11 Overview of 2009-2016 Accessibility Items and Barriers Removed Several legislated and non-legislated improvements and community initiatives have increased opportunities for persons with disabilities to enjoy our beautiful Town. Highlights of our Accomplishments include: Increased Awareness Across The Corporation •Continued awareness of the Accessible Customer Service standard ensuring that all residents and visitors with disabilities are treated with respect, dignity, inclusion and independence and are welcome at all of our facilities and municipal programs; •In addition to the Accessible Customer Service Policy, there are several improvements in day-to-day procedures incorporating accessibility at various department counters. Staff is better equipped to assist customers with disabilities with resources that are available to them; •Revised By -Law distinguishing pets from service animals allowing access into Town facilities,property, and programs; •New Town employees and Members of Council receive AODA-related training, including disability awareness and sensitivity, to gain resources and tools on how to better assis t a customer with a disability; •As a condition of licensing, Taxi owners/operators provided AODA Customer Service training including requirements under the Integrated Accessibility Standard in respect to tariffs, registration and identification information; •Municipal procurement process has incorporated AODA related requirements since 2009 and over the years, the Town has been more diligent and equipped to provide various supports to municipal vendors and contractors to assist them in their AODA compliance; •Increased recruitment of diversity within Human Resource practices; •Increased sensitivity training for Operators removing winter snow,lessoning windrows near residential driveways; •Trained staff in conducting Built Environment accessibility audits that increase accessibility in facilities and open spaces (i.e. Victoria Hall ); •Keynote diversity/inclusion presentations including Canadian Paralympic Association “Changing Lives, Changing Minds” to Town staff working with children with disabilities; •Staff support on the Town intranet providing “Accessible Resources” folder; •Accessible Considerations included on all Council reports; and, •“Got Access” corporate guide for an accessible Aurora booklet.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR January 1, 2014COMPLIANTperform the employee's job; and (b) information that is generally available toemployees in the workplace(2) Consult with the employee making therequest in determining the suitability of anaccessible format or communication supportindividualized and customized to each employee’s particular circumstances.Workplace Emergency Response InformationJanuary 1, 2012COMPLIANT27(1) Provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee's disability. (2) Provide the workplace emergency responseinformation to the person designated by theemployer to provide assistance(3) Provide the information required as soon aspracticable after the employer becomes awareof the need for accommodation due to theemployee's disability.(4) Review the individualized workplaceemergency response information,(a) when the employee moves to a differentlocation in the organization(b) when the employee's overallaccommodations needs or plans are reviewed;andCommunication sent out to all current employees using Town of Aurora traditional communications channels. Employees who have self-identified as requiring emergency response assistance or information are asked to complete a brief information/request support form and then meet with an HR representative, chosen “designee” to develop an appropriate individualized evacuation and emergency response plan. Any new employees moving forward will have this introduced upon their initial HR orientation.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 16 of 77 2018 – 2024 Accessibility Plan 12 Removal of Physical Barriers •Additional seating and respite bench areas set up in Municipal buildings including Town Hall; •Final Completion of the Nokiidaa Trail connecting Aurora, Newmarket, and East Gwillimbury providing seamless access for all citizens ; •Support provided to “Doors Open” locations to assist with Accessibility including the loan of wheelchairs and a temporary ramp set up at Hillary House, Aurora’s Nat ional landmark; •Addition of accessible ramps at the Cenotaph; •Support provided for Remembrance Day including use of assistive devices; •Creation of a fully inclusive and accessible Queen’s Diamond Jubilee Park •Self -checkout units designed at the Aurora Public Library for mobility aids including wheelchair accessibility; •P atient “Hoyer” lift for the Aquatics Department at the Stronach Aurora Recreation Complex and Aurora Family Leisure Complex. In addition, a permanent Aquatic hydraulic lift for acc ess into the Lap Pool for users; •Continued accessible wheelchair seating ar ea offered in Council Chambers when needed for meetings (Interior Council ramp too cumbersom e for some residents with disabilities); •Paved trail pathway thr ough Aurora Community Arboretum; •Installation of accessible Water Fountains and Bottle Fill Stations at Facilities; •A partnership with the IES Roads Crew and By-law was arranged to increas e Accessible Parking Spots within the Town Park quadrant to assist accessibl e parking needs within this active area of Town; •Bus Shelters re-designed to provide pr oper access and respite benches; •IES Roads Crew marked intersections and curb cuts, including YRT platforms requiring maintenance creating seamless transitions between sidewalks an d roadways for mobility aids; •Installation of automatic door openers at main (south) Town Hall entrance and rear Council Chamber door; •Slight modifications to Town Hall Council Chamber Ramps increasing turning radius for greater accessibility; •Additional accessible picnic tables in p arks to assist mobility devices; •Installation of automatic door openers for washrooms, change rooms , and program areas at the Aurora Family Leisure Complex;Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR Notice to Successful ApplicantsJanuary 1, 2014COMPLIANT24 Whenmaking offers of employment, notify the successful applicant of its policies for accommodating employees with disabilitiesThe standard offer letter has been amended to notify the successful applicant of Town of Aurora policies for accommodating employeeswith disabilities.Informing Employees of SupportsJanuary 1, 2014COMPLIANT25(1) Inform employees of its policies used to supports employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability. (2) Provide the information required to newemployees as soon as practicable after theybegin employment(3) Provide updated information to itsemployees whenever there is a change toexisting policies on the provision of jobaccommodations that take into account anemployee's accessibility needs due to adisabilityTown of Aurora has a Return to Work Policy and an established practice for the application of that policy. An update on the AODA Integrated Standard provided to all current employees using our traditional communications channels. All new employees receive the information as part of their offer and onboarding process.In 2013, AODA Training has included an education component on the Integrated Accessibility Standard for Employment. AccessibleFormats andCommunicationSupports forEmployees26(1) Where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for, (a) information that is needed in order toCurrent practice is to respond to the unique requests for information from individual employees in a way that meets all of their needs, including those for accessible formats. The Town of Aurora has procedures, including “Modified Work Duties” in the Return to Work policy and its implementation is inherently Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 17 of 77 2018 –2024 Accessibility Plan 13 •Installation of automatic door openers for Change rooms at the Stronach Aurora Recreation Complex; •Increased safe access from York Region Transit Bus stop across road from 1400 Wellington Street East entrance.Bus stop relocated for safer access to Stronach Aurora Recreation Complex; •Cable Tray Protectors purchased and provided for all major events to provide easier gate access and pr evention of safety trip hazards; •Installation of accessible traffic circle at Riverridge/Conover Blvd built to Design of Public Space Standards; •Acquisition of accessible ramp for portable staging at Aurora Seniors Centre; and, •Accessible pathways for accessing Machel Park to field events. Improved Communication with Visitors/Residents with Disabilities •The Town maintains an accessibility feedback form on the Town website encouraging residents and visitors with disabilities to communicate; •A service disruption notice system is maintained with the Facilities division of each Municipal occupied building. This provides patrons extra notic e when services are interrupted; •Increased exposure within local media and newspapers highlighting disability tips and resources available within the Town; •Accessible Customer Service information provided on Interim Property Tax Bills; •All municipal Boards and Committee members received disability awareness training and booklets depicting Accessible Customer Service with patrons with disabilities; •Emergency procedures, plans &/or public safety information is provided in an accessible format or with communication supports upon request; •The Town has upgraded the corporate website to be accessible to WCAG Level A and includes BrowseAloud website software, the ability to enhance accessibility for people with mild vision impairments, learning difficulties and dyslexia; •Corporate documents reformatted and structured for easy web content access on the Town’s website; •Installation of Audible Pedestrian Signals (APS) with accessible sidewalk/curbing at the Intersections of Yonge/St. John Side road, Yonge/Orchard Heights, Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR -Mosio text messaging softwareEmployment Standardsss 20 –21 Scope, interpretation and schedules RecruitmentJanuary 1, 2014COMPLIANT22 Notify employees and the public about the availability of accommodation for applicants with disabilities during recruitment processAn accessibility tagline added to all job advertisements effective January 2014, advising applicants of the availability of accommodations during the recruitment process.Recruitment, Assessment or Selection ProcessJanuary 1, 2014COMPLIANT23(1) During the recruitment process, notify job applicants that accommodations are available upon request in relation to the materials or processes to be used. (2) The employer will consult with the applicantand provide suitable accommodation in amanner that takes into account the applicant'saccessibility needs due to their disability.Town of Aurora Recruitment policies and process are compliant with all applicable legislation, including but not limited to the Accessibility for Ontarians with Disabilities Act, the Employment Standards Act, the Ontario Labour Relations Act, the Human Rights Code, the Municipal Freedom of Information and Protection of Privacy Act. Applicants who are selected to proceed to the interview stage will be advised of the availability of accommodations during the recruitment process. Applicants must meet the occupational requirements of the position available to proceed to the interview stage. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 18 of 77 2018 – 2024 Accessibility Plan 14 Yonge/Aurora Heights, Yonge/Wellington,John West Way/Civic Square G ate, and Yonge/Golf Links Drive; •Hearing Induction Loop System installed in the Aurora Seniors Centre (West Mackenzie Room), Aurora Public Library (Magna and Lebovic Rooms) and Aur ora Town Hall (Council Chambers, Holland, Leksand, and Tannery Rooms) that provides amplification to those with hearing disabilities; •Inclusions of an Ubi-Duo device at Access Aurora counter for easier 2 -way communication; •Installation of public TTY machines for Aurora Town Hall and Aurora Public Library; •Inc reased “Way-finding contrasting” signage at Stronach Aurora Recreation Complex, Aurora Family Leisure Complex, Aurora Cultural Centre and Joint Operations Centre; •Sign holders installed for Town Hall to increase accessibility of resources; and, •Use of Tabl et devices for residents/visitors/employees accessing documentati on in a preferred accessible format. Accessible Community Events & Community Engagement •Mayor, Council, Town Staff and members of the community joined in celebrating International Day for Persons with Disabilities on December 3rd; •Regular patrons with Disabilities continue t o work on their health and wellness and engage the assistance of Fitness staff when needed at Club Aurora Fitness Centre and Indoor Track; •Workplace experience program at the Club Aurora Fitness Centre and Parks Department for persons with intellectual disabilities; •Children with disabilities able to access Town of Aurora Summer Camps an d provided necessary 1 to 1 support. Guest speakers, training, integration toys and resources provided to staff for exceptional camper experience; •The Town of Aurora partnered with the Region of York and the N6 Municipalities to hold an Accessibility Advisory Committee (AAC) Forum as part of National Access Awareness Week; •Increase awareness of availability of accessibility support for all Town Events and/or functions (upon request). Advertise and incorporate as part of event material where people can direct inquiries or ask f or assistance for accessibility; •Several Town events included on-site accessibility support & accessibility parking for customers in attendance;Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR January 1, 2014ONGOINGWCAG 2.0 Level AAJanuary 1, 2021PENDING14(2) Internet websites and web content must conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG)2.0, initially at Level A and increasing to Level AA. Exceptions Apply Accessible Communications Guidelines drafted to train all applicable staff in appropriate content for documents and websites meeting accessibility needs.ss 15 -18 Specific to Education and Training Bodies Public LibrariesJanuary 1, 2013COMPLIANT19(1) Access to or arrange for accessible materials where they exist (2)Information about the availability ofaccessible materials publicly available and shallprovide the information in accessible format orwith appropriate communication supports, uponrequest(3) Library boards may provide accessibleformats for archival materials, specialcollections, rare books and donationsAurora Public Library have accessible materials and services that include:-Kurzweil 1000 & 3000 (scanning, writing, readingsoftware)-ZoomText (Magnifying software)-JAWS (Screen reading software)-Duxbury Braille Translator-Large print, Audio books, Electronic booksAccessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 19 of 77 2018 – 2024 Accessibility Plan 15 •Lunch & Learn sessions organized for staff and members of the community becoming more educated with various disabilities along with support mechanisms; •Aurora Town Notice Board in the local paper provided monthly disability highlights encouraging accessibility and tolerance within our Town; •Town of Aurora Staff regularly participated in meetings held by the Ontario Network of Accessibility Professionals and the Municipal Reference Group within the Northern 6 to stay informed of best practices when increasing accessibility within a Municipal environment; •Parks & Recreation Aquatics provides integrated 1 to 1 learn-to-swim instruction with the inclusion of adapted life jackets; •Mediator Cards have been introduced for individuals in need of support to participate in recreational swimming and aqua fit programs. The mediator is able to attend at no charge in support of a customer with a disability; •Therapeutic aquatic programming avail able for pre & post rehabilitation; •Partner with Aurora Chamber of Commerce educating local businesses about AODA and inclusion of customers with disabilities; •Acquisition of “Mobilift” to service community for staged events (i.e. Pan Am/Para Pan Am Torch Relay); and, •Support for a mobile, universal washroom for those attending community events. Community Recognition and Awards •The Town of Aurora continues to be recognized as a leader in Accessibility within the York Region and GTA area. Several of our procedural documents have been recognized and adopted by other municipalities including our corporate Accessible Feedback form, A ccess logos, Corporate Accessibility Policies, Business Accessibility Checklist and Election Inspection Accessibility Audit sheet; •Town of Aurora Annual Community Recognition Awards previously included an “Accessibility Award”. This was awarded to an individual or organization that makes a significant contribution to the elimination of barriers for people with disabilities. Now referred to as the Inclusion community award; •Awarded Association of Municipal Clerks and Treasurers of Ontario, AODA Accessibility Champion 10th Anniversary Award; •The Town of Aurora obtained Level 1 of the Excellence Canada Progressive Excellence Program.Achievement of this award required reviewing and red rafting Human Resources and Accessibility policies. This communication plan demonstrates to Excellence Canada that the Town is committed to continuous improvement; •The Town of Aurora, where possible, provides a community experience program for people with disabilities; and,Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR CommunicationSupportsJanuary 1, 2015COMPLIANTdisabilities must beprovided or arranged upon request, (a) in a timely manner(b)at a cost that is no more than the regularcost charged to other persons(2) The municipality must consult with theperson making the request in determining thesuitability of an accessible format orcommunication support.(3) Notify the public about the availability ofaccessible formats and communication supportspeople with disabilities with respect to the use and benefit of Town services, programs, goods, information and facilities and that no additional fees are charged because of or related to the disability.Notification provided on Home page of the Town’s websiteEmergency Procedure, Plans or Public Safety InformationJanuary 1, 2012COMPLIANT13(1) Emergency procedures, plan or public safety information are provided to the public, the information must be provided in an accessible format or with appropriate communication supports, as soon as practicable, upon request. (2) Emergency procedures, plans or publicsafety information must be available to thepublic13(1) The Town of Aurora has an extensive Emergency Response Plan with community partners who are able to assist in the event of an emergency. Information is provided to the public by way of the Town of Aurora website and Town of Aurora publications. This plan is available in an accessible format and/or with appropriate communication supports upon request.Accessible Websites and Web ContentWCAG 2.0 Level A14(1) Internet and intranet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA, and shall do so inaccordance with the schedule set out in this sectionNew Town of Aurora website platform launched in early 2014 and is WCAG Level A as required by Accessibility Advisor to Communications Manager(Documented in:Web Platform Strategy – RFP Fall, 2012). Corporate Templates formatted to WCAG guidelines. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 20 of 77 2018 – 2024 Accessibility Plan 16 •The Town of Aurora is 1 of 9 recipients in the Province of Ontario that received the Excellence Canada Ontario Accessibility Award for going above and beyond basic AODA compliance and for providing excellent accommodation for people with disabilities. Legislated Requirements General •Accessibility Policies have been established to reflect the Town’s commitment in achieving the Accessible Customer Service Standard and Integrat ed Standards Regulation; •An established a multi-year accessibility plan to identify, remove and prevent existing barriers for people with disabilities and indicate progress being made in accomplishing future legislative requirements; •Accessibility features, s ervices , and facilities are more inclusive to people with disabilities; and, •Provide training on the Integrated Accessibility Standards Regulation (191/11) and Human Rights Code duty to accommodate people with disabilities. Accessible Customer Service Standard •New Town employees and Members of Council receive AODA-related training (including disability awareness and sensitivity) to gain resources and tools on how to better assist a customer with a disability; and, •Establish processes for feedback and Notice of Service Disruptions . Employment Standard •Provide individualized workplace emergency response information to employees who have a disability and protocol in place for need of assistance; and, •Make employment practices more accessible through recruitment, employees returning to work, employee accommodation, communication supports, performance management, career development and redeployment. Information & Communications Standard •The Town of Aurora website platform launched to World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A; •Corporate Templates reformatted to meet WCAG 2.0 Level A web c ontent accessibility guidelines; •Established procedures to provide/arrange for accessible materials where they exist in the Aurora Public Library and any supports where/when necessary; and,Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR organization's policies (c) All people who provide goods, services orfacilities on behalf of the Town of Aurora(2) The training will be appropriate to the dutiesof the employees, volunteers and other people(3) Every person will be trained as soon aspracticable(4) Training will be provided if there are anychanges to the policies, on an ongoing basis(5) The municipality must keep a record of thetraining provided, including the training datesand the number of people who participatedprovided to every Town of Aurora employee. Additional training on specific elements of the Integrated Standard that are applicable to specific employees provided to those employees, as for example all Supervisors will receive training on the Employment Standards and all applicable staff requiring procurement will receive training on the General Requirement. The Town of Aurora has a protocol in place for managing employee training records.ss 8 -10 Exemptions, definitions, exceptions and application Information and Communications StandardsFeedbackJanuary 1, 2014COMPLIANT11(1) All processes for receiving and responding to feedback must be accessible to people with disabilities, (2) Accessible formats and communicationsupports must be provided in an accessibleformat when requested(3) Notify the public about the availability ofaccessible formats and communication supportsInformation about how to make information accessible included in staff training. Communications(Hard Copy or Electronically via website) with the public include information regarding available accessible formats.Accessible Formats and 12 (1) Provision of accessible formats and communication supports for persons with Currently, the “Accessible Customer Service Policy” includes provisions that the Town of Aurora provides equal treatment to Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 21 of 77 2018 – 2024 Accessibility Plan 17 •Notification to the public regarding accessible feedback processes, alternative formats and communication supports that the Town will provide. Transportation Standard •All licensed taxicabs issued from the M unicipality prohibited owners and operators of taxicabs from charging a higher fare or an additional fee for persons with disabilities than for persons without disabilities for the same trip; and from charging a fee for the storage of mobility aids or mobi lity assistive devices; •All licensed taxicabs issu ed from the Municipality ensure that owners and operators of taxicabs place vehicle registration and identification information on the rear bumper of the taxicab and further make available in an accessible format; and, •Consultation lead to effective determination of the proportionate number of “On- Demand” accessible taxi cabs Licensed in Aurora. Design of Public Spaces Standard •Updated municipal guidelines in consultation with Parks & Recreation Ontario to allow for technical requirements under r ecreati onal trails/beach access routes. Consultation exists with the Accessibility Advisory Committee and Active Trails and Transportation Committee. •Municipal guidelines updated in consultation with Annex H guidelines for Outdoor public -use eating areas, picnic areas, outdoor play spaces and playgrounds in municipal properties. Continued consultation exists with the Accessibility Advisory Committee for any new or redeveloped park. •Technical requirements for exterior paths of travel, such as sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals are included with IES designs. They are additionally included in the Town of Auror a Site Plan Manual for developments . •Accessible parking requirements updated to align with the Town of Aurora Zoning By-law •Accessible elements including trails, signage, playgrounds, bridges, furniture, etc. inspected monthly as per CSA guidelines. Access ible elements are addressed immediately or closure with service disruption is posted until it is in working order.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR provisions of the AODA and s. 5(1) of O. Reg. 191/11, as amended, the Town shall incorporate accessibility design, criteria, and features when procuring or acquiring Goods, Services, or facilities, except where it is not practicable to do so. Programs, Goods, Services, facilities, etc. should be accessible to persons with disabilities (visible and invisible), including (without limitation): hearing loss, vision loss, physical or mobility related impairments, temporary disabilities, learning, speech, language, cognitive, psychological, psychiatric, intellectual and developmental disabilities, allergies, and multiple chemical sensitivities. 25.2 If it is determined not to be practicable to incorporate accessibility design, criteria, and features when Purchasing Goods, Services, or facilities, the Department Head responsible for any such Procurement shall, upon request, provide an explanation. s 6 Self Service Kiosks TrainingJanuary 1, 2014COMPLIANT7(1) Training must be provided on the requirements of the accessibility standards in regards to the AODA and the Human Rights Code as it pertains to people with disabilities to, (a) All employees and volunteers(b) All people who participate in developing theCommunication sent out to all current employees using Town of Aurora traditional communications channels. All existing employees received AODA Integrated Accessibility Standards Regulation and Human Rights Code “duty to accommodate” training. Information regarding the Accessibility for Ontarians with Disabilities Act included in Town orientation which is Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 22 of 77 2018 – 2024 Ac cessibility Plan 18 Accessibility Features and Assistive Devices Available at Various Town of Aurora Facilities Aurora Town Hall •Ramped access and automatic door openers at north entrance, south-east entrance and Building Department entrance (3rd floor); •Automatic door openers at 1st Floor entrances ; •Automatic door openers at rear area of Council Chamber; •Designated Accessible Parking ; •Personal listening devices/amplification system available in Council Chambers for public meetings connected to microphone system; •Hearing Induction Loop System in Leksand, Holland & Tannery Rooms; •FM Assistive Device System, with lapel mic and teleconference table mic to assist with deaf and hard of hearing attendees for meetings held outside of Council Chambers where PA or audio systems may not be available; •Town TTY telephone lines for the deaf (available on 1st & 2nd floor); •Manual Wheelchairs and Transfer chairs available for use at Town Hall; •Respite benches at both front and back entrances ; •Access Aurora Customer Service available to help with way-finding ; •On-site Accessibility Advisor to assist with disability accommodations when attending Town events/meetings (by request for other departments); •Documents available in alternate formats (by request); •Electronic Note taking provided to assist residents with hearing loss attend public meetings (by request); •Audible and visual fire alarm indicators; •Electronic LED Screens installed on 1st & 3rd floor entrances to assist with wayfinding; •Sign Holders installed to increase accessibility of resources ; and, •Ubi-Duo device for easier 2-way communication at Access Aurora. Aurora Family Leisure Complex •Ramped access/curb cuts and automatic door opener; •Ramped ac cess to both rink and pool areas; •Patient “Hoyer” lift available for those with physical or mobility issues requiring assistance in/out of change room or pool deck area; •PVC wheelchairs in varying sizes that accommodate lateral transfers ; •Water Walking Assistant that helps improve strength in balance and gait; •Aquatic Training Raft helping maintain horizontal body position to strengthen extremities;Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR Accessibility PlansJanuary 1, 2013COMPLIANT4 (1) (a) Develop a multi-year accessibility plan which shows how the municipality will prevent and remove barriers as per the AODA (b) Post plan on the Town of Aurora's website,provide in an accessible format when requested(c) Review/update plan at least once every fiveyears(2) Review/update the accessibility plans inconsultation with people with disabilities and theAAC(3) (a) Prepare a status report (annually)discussing the progress the municipality hastaken in regards to clause (1)(b) Post the status report on the Town ofAurora's website, and provide in an accessibleformat when requested4 (1) Assigned to the Accessibility Advisor, a draft of the multi-year accessibility plan will be reviewed with the AAC. 4(2) Town of Aurora holds an annual public input Forum. 4(3) Town of Aurora AAC & Council reviews accessibility plans Status reports are publically available and posted on the Town of Aurora website. Procuring or Acquiring goods, services or facilitiesJanuary 1, 2013COMPLIANT5 (1) Incorporate accessibility criteria and features when acquiring or purchasing goods, services or facilities (2) An explanation must be provided, uponrequest if it is not practicable to the aboveclause 5 (1)An amendment to the Purchasing By-law. By-Law 5500-13, 25.1-25.2has a section specifically referencing the AODA as follows: 25.ACCESSIBILITY CONSIDERATIONS25.1 The Town is committed to giving people with disabilities the same opportunity to access Town Goods and Services and allowing them to benefit from the same Services, in the same place and in a similar way as other customers. Pursuant to the Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 23 of 77 2018 – 2024 Accessibility Plan 19 •Pool ramp available for transfers in/out of pool ; •Adaptive Personal Flotation Devices for Swimmers with Disabilities ; •Sensory Toys added to Aquatic & Community Programs ; •Special Needs swimming and camp programs available; •Larger family change room to accommodate individuals with support persons attending with them; •Accessible washroom and shower area with bench seat and moveable shower head availabl e (within Aquatics Area); •Automatic door openers for the washrooms, fitness change-rooms, and program areas; •On-site reception staff to assist in way-finding; •Respite benches and seating throughout building; •Designated Accessible Parking close to Main Entrance; •Audible and visual fire alarm indicators; and, •Independent Elevator access. Aurora Seniors Centre •Ramped access from parking lot with designated accessible parking; •Automatic door openers throughout the building; •On-site reception area for assistance in way-finding; •Accessible washrooms and change rooms ; •PA/microphone system avail able throughout entire building; •Ramped accessible entrance/exit for back outdoor patio and BBQ area; •Audible and visual fire alarm indicators ; •On-site wheelchair and walker available for incidental transfers to/from vehicles or accessible transportation ; •On-site Accessibility assistance at large s enior community events when needed (by r equest); •Adaptable tables and various chair or stool heights available in the Seniors Centre woodshop for ASC members/visitors with disabilities ; •Page magnifiers available from staff as required for ASC members; •Community integration ; •Incorporation of accessibility needs and requirements for community bus trips; •Hearing Induction Loop System installed in West Mackenzie Room providing amplification to those with hearing difficulties; and, •Ramp access to event staging in West Mackenzie Room.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR Topicand Implementation DateDetail of What is RequiredActionGeneralss 1 -2 Purpose, application and definitions Establishment of Accessibility PoliciesJanuary 1, 2013COMPLIANT3 (1) Develop policies in regards to how we plan on working towards an accessible municipality as per the AODA (2) Write a statement of organizationalcommitment to meet the needs of people withdisabilities, in a timely manner(3) (a) Write one or more written documentsdescribing it's policies(b) Make the written documents available to thepublic,and provide them in an accessibleformat when requestedStaff Report summarizes plan and amends current Accessible Customer Service Policy made by way of the following Council adoption on September 15, 2009:•Additional IASR PolicyThe Town of Aurora describes that as an organization “it is committed and guided by the four core principles of Dignity, Independence, Integration, and Equal Opportunity and supports the full inclusion of persons as set out in the Canadian Charter of Rights and Freedoms, and the Accessibility for Ontarians with Disabilities Act, 2005.”All Council reports are publically available and posted on the Town of Aurora website.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 24 of 77 2018 – 2024 Accessibility Plan 20 Aurora Community Centre •Barrier-free sensor sliding glass door front entrances; •Automatic door openers throughout interior corridors; •Designated Accessible Parking ; •Large accessible change rooms to accommodate individuals with support persons attending with them; •Larger washroom available; •Elevator to access upper level spectator areas; and, •Respite benches and seating throughout building. •Electronic LED Screens installed to assist with wayfinding; Aurora Cultural Centre •Designated Accessible Parking close to accessible entrance; •Ramped access/curb cuts and Power door openers at rear entrance; •Respite benches and seating; •Contrasting way-finding signage; •Automatic door openers for washrooms; and, •Independent Elevator access to lower and u pper levels. Aurora Public Library •Ramped access from east parking lot and from street level sidewalk; •Increased ramp and accessible grading and landscaped area at the South lower basement ar ea (*Entrance to Pine Tree Potters); •Automatic door openers front & back entrances ; •Designated Accessible Parking ; •Wheelchair Accessible Elevator service to 1st & 2nd floors; •Accessible 1st floor washroom facilities with barrier free entrances ; •Single wheelchair accessible washrooms on 2nd floor; •Two lower self -checkout units customized for wheelchair accessibility; •On-site refreshment area with moveable tables and chairs ;Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion03-2018Communication and AttitudinalBarrierFor staff to develop a recruitment, public outreach and education strategy for the Accessibility Advisory Committee (to recruit potential members)Formal plan to be developed by staffCosts associated with print materials for advertising via newspaper adsCosts – TBD, could be included in Town Notice BoardCorporate Services via Accessibility Advisor with input from Elections team and corporate communicationsPending2018–Q204-2018Physical Barrier For staff to review the status of the repairs completed at Canine Commons dog park in 2017 and determine if additional accessibility features could be added to the park footprint and parking lot areaTBD –needs review and analysisNot knownVia Accessibility Advisor in partnership with Community Service (Parks Operations)Pending –review and analysis to occurin 20182018/2019Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 25 of 77 2018 – 2024 Accessibility Plan 21 •Adaptive technology workstation featuring JAWS (screen reading software), ZoomText (Magnifying software), Kurzweil 1000 and Kurzweil 3000 (Scanning, writing and reading software) and the Duxbury Braille Translator; •On-site reception at Customer Service Desk within library to assist with way- finding or special requests; •Access with “Mosio” text mess aging software; •Selection of large-print books and talking books, “e” books and “e” audio books; •Subscribe to Centre for Equitable Library Access (CELA); •Visiting library services at home, for people with disabilities, seniors, or thos e unable to travel to the library due to injury/wellness; •Access to the CNIB Partners Program; •Hearing Induction Loop System installed in Magna & Lebovic Rooms ; and, •Installation of TTY telephone for hard of hearing at front entrance payphone. Joint Operations Centre •Designated Accessible Parking close to Main Entrance; •Ramped access/curb cuts and p ower door openers at f ront entrance; •Respite benches and seating in main lobby; •Contrasting way-finding signage; •Automatic door openers for washrooms; •Accessible washrooms including hands free dryers and soap dispensers; •Independent Elevator access to lower and u pper levels; •On-site reception area for assistance in way-finding; and, •Audible and visual fire alarm indicators. Stronach Aurora Recreation Complex •Designated Accessible Parking ; •Ramped access/curb cuts and automatic door openers; •Mechanical lift available for transfers in therapeutic and leisure pools; •Patient “Hoyer” lift available for those with physical or mobility issues requirin g assistance in/out of change room or pool deck area; •PVC wheelchairs in varying sizes that accommodate lateral transfers ;Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion01-2018Attitudinal BarrierLack of specific Accessibility Award in Community Recognition AwardsRequest Community Services to consider re-instating the Accessibility Award instead of the new Inclusion AwardZero Cost –change in practice onlyCommunity Services –c/o Special EventsTBD2019 to be considered02-2018Attitudinal BarrierBetter representation of persons with disabilities to be on the Accessibility Advisory Committee, more diverse involvement from the communityReview terms of reference of this committeeZero Cost –staff to review as part of 2018 election framework for required statute committees for 2018 to 2021Corporate Services via Accessibility Advisor and Town ClerkIn progress2018Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 26 of 77 2018 – 2024 Accessibility Plan 22 •Water Walking Assistant that helps improv e strength in balance and gait; •Aquatic Training Raft helping maintain horizontal body position to strengthen extremities ; •Adapted Personal Flotation Devices for Swimmers with Disabilities; •Sensory Toys added to Aquatic & Community Programs ; •Accessible washrooms and change locations including hands free dryers and soap dispensers; •Respite benches and seating throughout building; •Audible and visual fire alarm indicators; •Accessible Shower Nozzles and Sensors for ease of access in Change rooms increasin g accessibility with patrons that have a disability; •Shower curtain installed in Ladies accessible stall for privacy; •Ramped access to shallow pool & play area; •Increased c ontrasting way-finding sig nage; •Add ition of digital display boards; and, •Automatic door openers for f amily change-room washrooms.Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion01-2017PhysicalLack of barrier free access to Town Park via East parking lot/pathwayRegrade pathway and parking lot pavement. Shift pathway away from storm water drain$10,000Corporate Services, Infrastructure & Environmental Services,Further investigation required with grade and storm water drain. May require shifting accessible park path away from storm water drain.201802-2017PhysicalLack of Access to Rear Entrance, AFLCInstallation of censored automatic door sliderseliminated barriers to those with mobility disabilities$15,000Corporate Services, Infrastructure & Environmental ServicesTender awarded in 2017. Project completion for *Q1 2018201803-2017PhysicalLack of permanent transfer stations for people with disabilities in SARC/AFLC changeroomsInstallation of permanent gentry system, ceiling track lifts.$20,000Corporate Services, Infrastructure & Environmental ServicesCurrently, portable hoyer lifts used for transfers. Investigation needed to determine feasibility for a permanent solution.2020Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 27 of 77 Accessibility Plan Feedback Form The Town of Aurora is committed to providing accessible customer service to all of our citizens. We welcome your comments and feedback regarding the Accessibility Plan. Assistance may be provided in an alternate format or necessary communications support. Please detach this form and submit to any of the following: Mail or Deliver to:Accessibility Advisor c/o Access Aurora Customer Service Town of Aurora I00 John West Way, Box 1000 Aurora, ON L4G 6J1 E-mail to:accessibility@aurora.ca Fax to: 905-726-4732 Please write or type your comments in the space provided below. Thank you. Was the Accessibility Plan helpful in understanding accessibility available within Town services, facilities and/or programs? What f urther information/suggestions would you like to see included in the Accessibility Plan? Any other comments or suggestions:Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion05-2016PhysicalLack of Access to Yonge Street Vestibule Entrance, First Floor Aurora Public Library Installation of censoredautomatic door sliderseliminated barriers to those with mobility disabilities$30,000Corporate Services, Infrastructure & Environmental Services Tender awarded in 2017. Project completion for *Q1 2018201806-2016PhysicalLack of Access to Vestibule Entrance Aurora Seniors Centre Installation of censoredautomatic door sliderseliminated barriers to those with mobility disabilities$30,000Corporate Services, Infrastructure & Environmental ServicesTender awarded in 2017. Project completion for *Q1 2018201808-2016PhysicalLack of Access to Victoria Hall entranceInstallation of permanent ramp$20,000Corporate Services, Infrastructure &Environmental Services,Further investigation required with redevelopment of Library Square2020Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 28 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed01-2010PhysicalLack of accessibility ramps for Town Events Purchased portable wheelchair ramps to be used at Town Events/Functions as needed$100One (1) ramp purchased from Aurora Seniors Centre wood shop for low-cost solution CorporateServices, Infrastructure & Environmental Services201002-2010CommunicationLack of signage to advise availability of listening devices in Council ChambersPurchased proper signage to advertise devices available in Council ChambersN/ACorporateServices, Infrastructure & Environmental Services201003-2010CommunicationLack of signage for TTY availability at Town Hall locationPurchased of proper signage to advertise devices availableN/ACorporateServices, Infrastructure & Environmental Services201004-2010PhysicalLack of accessible exterior entrance at Pine Tree Potters Guild at Library location (basement level)Accessible ground (basement) level access to exterior door on south entrance (requires no-step entrance)Completed via Facilities/Parks BudgetsRe-graded area and added asphalt path of travelInfrastructure & Environmental Services2010Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion02-2016Communication&PhysicalLack of AudiblePedestrianSignal(APS)for busyintersection atMurray and YongeStInstallation of APS at recommended intersection in collaboration with York Region$75,000 retrofit cost due to condition of intersection and current traffic polesCorporate Services, Infrastructure & Environmental Services, Region of York TransportationCapital replacement costs $75,000 per intersection per year prioritizing need of traffic intersection201804-2016PhysicalLack of Access toUniversalWashrooms,2ndFloorAuroraPublic LibraryInstallation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities$15,000Corporate Services, Infrastructure & Environmental ServicesTender awarded in 2017. Project anticipated completion date for *Q1 2018 2018Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 29 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed05-2010AttitudinalLack of accessibility knowledge and available information for local businessesBuilt relationship with Chamber of Commerce to educate local businesses about AODA and inclusion of Customers with DisabilitiesN/APowerPoint presentation on file with Accessible Customer Service bookletCorporate Services, Accessibility Advisory Committee201106-2010PhysicalPoor accesstoParksOffice-largesteepstaircaseforpublicto use toreach Parksstaff on2nd level atScanlon locationInstalled door buzzer at bottom of stairs for patrons to ring for staff, and convex mirror tobe placed at the top of stairs to enhance security for staff and to better determine if patrons need assistance$200Doorbell and convex mirror installedImproved signage installedCorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services201107-2010PhysicalLack of automatic door opener at main (south) entrance of Town Hall Installed automatic door opener at main (south) entrance$2,500 Parts and labourInfrastructure & Environmental Services2011Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion01-2015Communication&PhysicalLack ofAudiblePedestrianSignal(APS)forbusyintersection atKennedyandYongeSt.InstallationofAPS atrecommended intersectionincollaborationwith YorkRegion$75,000 retrofit cost due to condition of intersection and current traffic polesCorporateServices, Infrastructure & Environmental Services, Region of York TransportationCapital replacement costs $75,000 per intersection per year prioritizing need of traffic intersection201805-2015Physical& VisionLack of accessiblelightinginTownparks that host/runeventsDetermine high traffic areas and conduct needs assessment of accessible lighting or lack thereof $100,000/Lambert Willson Park/Arboretum in association with Parks DepartmentCorporateServices, Parks & Recreation ServicesSafety issue for patrons entering/exiting/traveling park facilities due to lack of lighting2018Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 30 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed08-2010AttitudinalLack of awareness of disability sensitivity among Town user groups who rent Town facilitiesDeveloped “Got Access” A Guide for an Accessible Aurora, providing customer service awareness material geared towards user groups$5,000Design & PrintCorporate Services, Administration201410-2010CommunicationLack of accessible formats available for observing election debatesProvided electronic note-taker service for accessibility to deaf or hard of hearing residents attending debates (uponrequest)$160/two-hour meetingMileage CorporateServices201012-2010CommunicationLack of closed captioning for Movie Nights presented at Aurora Town LibraryTown Youth program staff offer closed captioned movies on specific nights (upon request)N/A Closed captioning available with movie; would need to be programmed or activated on play system at locationCorporateServices, Parks & Recreation Services201113-2010CommunicationPoor acoustics/ sound system in Council ChambersRetrofitted current acousticsand PA/microphone systemFacilities rectified situation as of April 2011. Costs associated with Infrastructure & Environmental ServicesCorporateServices, Infrastructure & Environmental Services, Administration2011Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion25-2010PhysicalCounters at Town Hall do not include lower counter cuts for people using mobility devicesInstall accessible Reception counters at all Town Hall Departments42,000$7,000/eachAAC, Infrastructure & Environmental Services, CorporateServicesAs of January 1, 2016 all service counters, queuing lines, and waiting areas must be accessible as per IASR Design of Public Space Standards201905-2011PhysicalIncrease accessibility in Council ChambersRe-design and construct barrier-free Council ChambersCost estimated at $250/square footCorporateServices, Infrastructure & Environmental ServicesRetain architect to determine design and feasibility relating to the Ontario Building Code (OBC) in conjunction with Town Hall refresh202319-2012Physical & VisionLack of accessible lighting in Town parks that host/run eventsDetermine high traffic areas and conduct needs assessment of accessible lighting or lack thereof$50,000/Machel Park in association with Parks DepartmentCorporateServices, Parks & Recreation ServicesSafety issue for patrons entering/exiting park facilities & events due to lack of lighting2018Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 31 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed14-2010PhysicalWheelchair ramp in Council Chambers is too narrow and not big enough for power wheelchairs or scooters; does not have hand rails on both sides; does not meet current building codeReconfigured public seating area by removing small section of moveable chairs at back row (by bi-fold doors) and designated a section for patrons with wheelchairs or scooters$500Minimal cost for stencil/marking of carpet tiles to designate areaClearly marked carpeted area with universal accessibilitysymbol to designate wheelchair section along back rowCorporateServices, Infrastructure & Environmental Services201115-2010PhysicalLack of appropriate elevator at AFLCSome patrons refuse to use current lift because of its old technology and confined space (lift technology, very confined space, with moving walls, operated by a key/button system, is a lift notan elevator)Retrofit for replacement of lift with a regular elevator that does not require a “key” operatorCapital project $125,000 approved by Council; item transferred to Infrastructure and Environmental Services (IES) as Facilities Capital Project item completion of the Community Use for Youth space at the AFLCAAC, CorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services2015Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion11-2010CommunicationLack ofcaptioning option for Council meetings Broadcasted Captioning to beincluded for streaming of Council & Committee meetings with Council A/V upgrade$15,000/year CorporateServices, AdministrationNo enforcement under CRTC that captioning is required for community programming. Streaming will require WCAG accessibility guidelines201918-2010Communication & PhysicalLack of appropriate signage and way-finding system directing patronsto the appropriate Departments and/or areas located within Town HallHire consultant to investigate potential solutions for a visual way-finding system for Town Hall$50,000CorporateServices, Infrastructure & Environmental Services, Visual way-finding system should be delayed until org. review and space analysis completePossible interim solution would be to have GIS staff develop Town Hall map with legend to be available at all entrances and Dept. counters2018/2019Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 32 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed16-2010PhysicalLack of direct path of travel from fitness centre to pool at AFLCRedesign corridors/change rooms in conjunction with renovation of AFLCParks & Recreation funded item as part of Community Space for Youth AFLC renovationAAC, CorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services201517-2010Communication & PhysicalLack of signage at 3rdfloor Town Hall washrooms directing patrons to location of accessible washrooms (on 1stand 2ndfloors)Purchased and installed appropriate signage$250Temporary signs & sign holdersInfrastructure & Environmental Services201119-2010Attitudinal & CommunicationLack of knowledge among Corporate Town employees regarding location of available accessibility resources within municipal buildings and Town-operated programsDeveloped “Got Access” Accessibility Resource Guide for Town staff and patrons$5,000Design & PrintCorporateServices, Administration2014Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed09-2016PhysicalLack of Access toentrance of ACC #1&ACC #2 fromparkinglotCreated paved surface to grade where designed curb cuts are located for appropriate safe, accessible routes of travel$200,000(IES)CorporateServices, Infrastructure & Environmental Services,201710-2016PhysicalLack of a Fully Inclusive and Accessible Municipal ParkDevelopment and Creation of Queens Diamond Jubillee Park $325,000(Parks)Corporate Services, Parks & Recreation Services, 2017Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 33 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed20-2010CommunicationLack of awareness of availability of accessibility support for all Town Events and/or functions (upon request)Advertised and incorporated as part of event material where people can direct inquiries or ask for assistance for accessibilityCosts vary depending on type of request received i.e. services in kind oroperating suppliesCorporateServices, Administration201221-2010CommunicationLack of community outreach to increase accessibility awarenessOutreach plan created by AAC and Accessibility AdvisorHeld annual events, information fairs, etc.N/ACorporateServices, Accessibility Advisory Committee, Administration201122-2010AttitudinalLack of accessibility awareness among Taxicab operatorsAwareness training for Taxicab operators$600/TrainingCorporateServices, Accessibility Advisory Committee201223-2010Communication & PhysicalLack of adequate signage at AFLC indicating accessible entrance locationImproved signage$50/sign Signage installedInfrastructure & Environmental Services2011Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed07-2015Communication&PhysicalLack ofawareness/knowledgeof accessibilityrequirements/upgradesto existingfacilitiesConductedFacility Audits to all Facilities to identify gaps, end of life cycle components that impact barrier free access. Identified elements will be used to help build the Accessibility Plan for accessible upgrades$30,000 in conjunction with IESCorporateServices, Infrastructure & Environmental Services201701-2016PhysicalLack of Access to JOC Washrooms, Change rooms, and Work BaysInstallation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities$35,000CorporateServices, Infrastructure & Environmental Services,201703-2016Communication & PhysicalLack of Accessible signage for Universal Washrooms, 2ndFloor Aurora Public LibraryInstallation of appropriate way-finding signage at location in consultation with Aurora Public Library staff.$1,000 OperatingCorporate Services, Infrastructure & Environmental Services201707-2016PhysicalLack of Access to Pool Viewing Area at SARCInstallation of censored automatic doorto eliminatebarriers to those with mobility disabilities$5,000CorporateServices, Infrastructure & Environmental Services,2017Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 34 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed24-2010CommunicationVisual difficulties of Town-written material from FinanceImproved font size and set-up of tax and water billsN/ACosts associated with set-up and mail outFinancial Services, Corporate Services201226-2010PhysicalNo clear accessible viewing area at AFLC rink for patrons to view skating eventsSpace redesigned, barrier free accessChairs removed if applicableParks & Recreation funded item as part of Community Space for Youth AFLC renovationAAC, CorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services201527-2010CommunicationNo formal Affordable and Accessible Housing Policy in Official PlanIncluded Affordable and Accessible Housing Policy in Official PlanN/ACorporateServices201001-2011Physical & CommunicationLack of Audible Pedestrian Signal (APS) for busy intersection at Orchard Heights and Yonge StInstalled APS at recommended intersection in collaboration with York Region$50,000 Retrofit cost due to condition of intersection and current poles Corporate Services, Infrastructure & Environmental Services, Region of York Transportation Department2012Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed02-2015PhysicalLack of Access to ALFC Fitness Centre, Gym Change rooms, & 2ndFloor WashroomsInstallation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities$45,000CorporateServices, Infrastructure & Environmental Services,201603-2015PhysicalLack of Evacuation Access to those in multi-level facilitiesUpdated Fire Safety Plans and Emergency Safety Protocols for Staff and Patrons in Municipal FacilitiesN/ACorporateServices, Parks & Recreation Services, Infrastructure & Environmental Services201704-2015PhysicalLack of Accessible Water Fountain and Bottle Fill stations in Municipal FacilitiesInstallation of “ADA”, cooled water bottle and drinking fountain stations at ACC, AFLC, SARC, Library & Town Hall$30,000 Capital from IESCorporateServices, Parks & Recreation Services, Infrastructure & Environmental Services201606-2015PhysicalLack of accessible Change Tables in public washrooms 2ndFloor AFLC.Updated wayfinding signage for access provided in Family Changeroom.$5,000CorporateServices, Infrastructure & Environmental Services2017Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 35 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed02-2011Physical&AttitudinalSnowplowsdumping snowwithinresidentdriveways– creatingbarriersforresidentswith disabilities toenter/exit their pathsoftravelWindrow removal program for residents with disabilities that identify removal is an issueDriver sensitivity training provided. Included training for IES staff and sub-contractors used for plowing. Corporate Accessibility Training removing & preventing barriersDriver sensitivity training conducted in-house with minimal cost for materialsCorporate Services, Infrastructure & Environmental Services201103-2011Physical & SystemicLack of disability support at Town Special Events as requiredAdditional staff made available when Accessibility Advisor is unable to attend (unrealistic to have one/same person attend all Events) Staff submitted accessibility request when support required for Town EventsCost –N/AStaff allowed to ‘flex’ time and adjust 8:30-4:30 work week when Events are pre-plannedAll Departments2011Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed07-2013PhysicalIntersection of Conover & Borealis Ave traffic circle has sidewalk heaving causing lip between road and sidewalkReplacement andre-pouring ofcurbing/sidewalk around thetrafficcircleof the intersection$15,000CorporateServices, Infrastructure & Environmental Services201408-2013CommunicationLack of Visual/Audio Emergency System Detectors in Town Hall meeting rooms for the publicInstallation of horn/strobe alarms in Leksand, Holland, Tannery Rooms and Council Chambers$500/device plus installationCorporateServices, Infrastructure & Environmental Services201409-2013PhysicalLack of accessible Paved Park Paths in Lambert Willson Park/Arboretum for connectivity with Nokiidaa TrailAny new remedial parks/trails to meet the IAS Design of Public Spaces Standard for accessibility$100,000 CorporateServices, Parks & Recreation Services,2016Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 36 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed04-2011Attitudinal & Communication Lack of accessibility knowledge among user groupsEstablishedaccessible information on policies, permits, conditions & regulationsN/ACorporateServices, Parks & Recreation Services201606-2011PhysicalLack of safe access from bus stop across road from SARC drive-way entranceLocation of bus stop moved to facilitate safe crossing at traffic intersection Wellington/Leslie StreetsN/ACorporateServices, Infrastructure & Environmental Services, Region of York Transportation Department201207-2011PhysicalLack of access to the Cenotaph for people with mobility issuesIncluded ramp access to Cenotaph along path/stairway.Design features include Design of Public Space standards$20,000CorporateServices, Parks & Recreation Services2014Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed03-2013PhysicalLack of adapted weight training equipment in Club Aurora Fitness CentreCapital expenditure of adapted universal weight training station$15,000 CorporateServices, Parks & Recreation Services,201504-2013Communication & PhysicalLack of Audible Pedestrian Signal (APS) for busy intersection at Aurora Heights and Yonge StInstallation of APS at recommended intersection in collaboration with York Region$75,000 retrofit cost due to condition of intersection and current poles Corporate Services, Infrastructure & Environmental Services, Region of York Transportation201605-2013CommunicationLack of fixed Audio/Visual Systems in Committee BoardroomsInstallation of fixed Audio/Visual System in Leksand, Holland, and Tannery Rooms with capability for Hearing Assist, CART, etc.$200,000CorporateServices, Infrastructure & Environmental Services, Financial Services201706-2013PhysicalLack of Access throughout ACC Arenas and CorridorsInstallation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities$25,000CorporateServices, Infrastructure & Environmental Services, 2015Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 37 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed01-2012Physical & CommunicationLack of Amplification System in the Town Hall Committee Rooms (i.e. Leksand/Holland RoomsHearing Induction Loop System installed in Holland/Leksand Rooms for Public Meetings$5,000CorporateServices, Infrastructure & Environmental Services201202-2012Physical Lack of Access into the Lap Pool of SARCInstalled permanent hydraulic lift onto the Lap Pool$6,000CorporateServices, Infrastructure & Environmental Services201203-2012Physical Lack of Access through the back door of the Council ChambersInstalled automatic door and distress paddles$2,500CorporateServices, Infrastructure & Environmental Services201204-2012Physical Lack of Access into the Accessible Washrooms of the Family Change roomin the SARCInstalled automatic door and distress paddles$12,000CorporateServices, Infrastructure & Environmental Services2012Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed20-2012CommunicationLack of accessible formats available for observing election debatesProvided electronic note-taker serviceupon request—interpreters for accessibility to deaf or hard of hearing residents attending debatesCost $250 per two-hour meeting/service, plus mileage cost to service providerCorporateServices201421-2012PhysicalLack of access along sidewalks/walkways that display Election SignsProvided education to Candidates proper sign placement in accordance with sign By-Law. By-Law Staff enforced, removed, relocated that impeded physical accessN/ACorporateServices201401-2013PhysicalIntersection of Yonge & Henderson Street YRT Bus Platform has sidewalk heaving causing lip between road and sidewalkReplacement and re-pouring of curbing/sidewalk around the bus stop of the intersection$20,000CorporateServices, Infrastructure & Environmental Services, Region of York Transportation201402-2013PhysicalLack of Access to rear of AFLC Arena and Aquatic Change roomsReplacement of rear entrances with censoredautomatic doors$25,000 CorporateServices, Infrastructure & Environmental Services,2015Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 38 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed05-2012Attitudinal & CommunicationAccessibility Considerations on Reports to CouncilIncludedsubsection on all reports highlighting any accessible considerations that may identify, remove, and prevent barriersN/ACorporateServices201606-2012Physical & CommunicationLack of Amplification System in the West Mackenzie Room of the Aurora Seniors CentreHearing Induction Loop System installed in West Mackenzie Room for Public Meetings & Events$3,500CorporateServices, Infrastructure & Environmental Services201207-2012Physical&CommunicationLack ofAudiblePedestrianSignal&Curb Cuts(APS)forYonge & Wellington,and Yonge &St.John’sSideroadInstalled APS at recommended intersections in collaboration with York Region$50,000 Retrofit cost due to condition of intersection and current polesCorporateServices, Infrastructure & Environmental Services, Region of York Transportation Department2012Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed15-2012CommunicationLack of TTY at municipal buildingsAdditional TTY installed on Town Hall first floor payphone and Aurora Public Library lobby payphone $300/phoneCorporateServices201216-2012PhysicalLack of Parking on the street with Accessibility Parking Permit (Overnight, No stopping zones, etc.) Reviewed existing By-law. Determined that it would provide inequalities and is winter liability for clearing of roads N/ACorporate Services201317-2012Communication Lack of accessibility on website for people with dyslexia, learning & visual impairments The Town is proceeding to launch a new website (WCAG Level A) platform with increasing accessible features. Interim solution installed “BrowseAloud” accessible website software.Website platform funded by Administration. Accessible software, $2,500/yearCorporate Services,Financial Services, Administration 201218-2012PhysicalCabletriphazardforall patrons enteringfront gates of SpecialEvents(i.e. Ribfest)Purchased cable protector ramps allowing barrier free access$2,500CorporateServices2012Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 39 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed08-2012Communication & PhysicalLack of appropriate accessible signage and way-finding system directing patrons to the appropriate located within SARC & AFLCAccessible way-finding signage required to meet accessible needs for patrons specifically using public areas of recreational facilities $5,000 CorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services201209-2012Physical & AttitudinalLack of seating in Bus SheltersInstalled accessible seating in all Bus SheltersRegion of York, and YRT funded projectCorporateServices, Infrastructure & Environmental Services, Region of York Transportation Department201210-2012PhysicalIntersection of Conover & Riveridge Blvd traffic circle has sidewalk heaving causing lip between road and sidewalkReplacement andre-pouring ofcurbing/sidewalk around thetrafficcircleof the intersection$13,000CorporateServices, Infrastructure & Environmental Services2013Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed11-2012Communication & PhysicalCouncil Chambers projector screen split use required for Electronic NotetakingCreateda function where the two Council Chambers projector screens can operate independently$3,000CorporateServices, Infrastructure & Environmental Services201612-2012PhysicalLack of Picnic Tables in Parks accessible to various mobility aidsIncorporated Capital replacement of tables with accessible picnic tables in strategic high traffic areasParks Capital Replacement on a yearly basis, changing out tables coming out of serviceCorporateServices, Parks & Recreation Services201313-2012PhysicalLack of accessible Park Paths and Accessible Playground equipmentAny new parks/trails to meet the IAS Design of Public Spaces Standard for accessibility. Included Queens Diamond Jubilee Park and 2C development$50,000 Funds used in Capital for new /retrofit as per the Parks & Recreation Master PlanCorporateServices, Parks & Recreation Services201614-2012PhysicalLack of Change tables in Aquatic Centre change roomsInvestigated requirements of SARC & AFLC to determinespace, placement, and quantity. Family change-room has accessible stalls/rooms with accessible benches for proper transfersN/ACorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services2013Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 40 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed08-2012Communication & PhysicalLack of appropriate accessible signage and way-finding system directing patrons to the appropriate located within SARC & AFLCAccessible way-finding signage required to meet accessible needs for patrons specifically using public areas of recreational facilities $5,000 CorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services201209-2012Physical & AttitudinalLack of seating in Bus SheltersInstalled accessible seating in all Bus SheltersRegion of York, and YRT funded projectCorporateServices, Infrastructure & Environmental Services, Region of York Transportation Department201210-2012PhysicalIntersection of Conover & Riveridge Blvd traffic circle has sidewalk heaving causing lip between road and sidewalkReplacement andre-pouring ofcurbing/sidewalk around thetrafficcircleof the intersection$13,000CorporateServices, Infrastructure & Environmental Services2013Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed11-2012Communication & PhysicalCouncil Chambers projector screen split use required for Electronic NotetakingCreateda function where the two Council Chambers projector screens can operate independently$3,000CorporateServices, Infrastructure & Environmental Services201612-2012PhysicalLack of Picnic Tables in Parks accessible to various mobility aidsIncorporated Capital replacement of tables with accessible picnic tables in strategic high traffic areasParks Capital Replacement on a yearly basis, changing out tables coming out of serviceCorporateServices, Parks & Recreation Services201313-2012PhysicalLack of accessible Park Paths and Accessible Playground equipmentAny new parks/trails to meet the IAS Design of Public Spaces Standard for accessibility. Included Queens Diamond Jubilee Park and 2C development$50,000 Funds used in Capital for new /retrofit as per the Parks & Recreation Master PlanCorporateServices, Parks & Recreation Services201614-2012PhysicalLack of Change tables in Aquatic Centre change roomsInvestigated requirements of SARC & AFLC to determinespace, placement, and quantity. Family change-room has accessible stalls/rooms with accessible benches for proper transfersN/ACorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services2013Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 41 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed05-2012Attitudinal & CommunicationAccessibility Considerations on Reports to CouncilIncludedsubsection on all reports highlighting any accessible considerations that may identify, remove, and prevent barriersN/ACorporateServices201606-2012Physical & CommunicationLack of Amplification System in the West Mackenzie Room of the Aurora Seniors CentreHearing Induction Loop System installed in West Mackenzie Room for Public Meetings & Events$3,500CorporateServices, Infrastructure & Environmental Services201207-2012Physical&CommunicationLack ofAudiblePedestrianSignal&Curb Cuts(APS)forYonge & Wellington,and Yonge &St.John’sSideroadInstalled APS at recommended intersections in collaboration with York Region$50,000 Retrofit cost due to condition of intersection and current polesCorporateServices, Infrastructure & Environmental Services, Region of York Transportation Department2012Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed15-2012CommunicationLack of TTY at municipal buildingsAdditional TTY installed on Town Hall first floor payphone and Aurora Public Library lobby payphone $300/phoneCorporateServices201216-2012PhysicalLack of Parking on the street with Accessibility Parking Permit (Overnight, No stopping zones, etc.) Reviewed existing By-law. Determined that it would provide inequalities and is winter liability for clearing of roads N/ACorporate Services201317-2012Communication Lack of accessibility on website for people with dyslexia, learning & visual impairments The Town is proceeding to launch a new website (WCAG Level A) platform with increasing accessible features. Interim solution installed “BrowseAloud” accessible website software.Website platform funded by Administration. Accessible software, $2,500/yearCorporate Services,Financial Services, Administration 201218-2012PhysicalCabletriphazardforall patrons enteringfront gates of SpecialEvents(i.e. Ribfest)Purchased cable protector ramps allowing barrier free access$2,500CorporateServices2012Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 42 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed01-2012Physical & CommunicationLack of Amplification System in the Town Hall Committee Rooms (i.e. Leksand/Holland RoomsHearing Induction Loop System installed in Holland/Leksand Rooms for Public Meetings$5,000CorporateServices, Infrastructure & Environmental Services201202-2012Physical Lack of Access into the Lap Pool of SARCInstalled permanent hydraulic lift onto the Lap Pool$6,000CorporateServices, Infrastructure & Environmental Services201203-2012Physical Lack of Access through the back door of the Council ChambersInstalled automatic door and distress paddles$2,500CorporateServices, Infrastructure & Environmental Services201204-2012Physical Lack of Access into the Accessible Washrooms of the Family Change roomin the SARCInstalled automatic door and distress paddles$12,000CorporateServices, Infrastructure & Environmental Services2012Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed20-2012CommunicationLack of accessible formats available for observing election debatesProvided electronic note-taker serviceupon request—interpreters for accessibility to deaf or hard of hearing residents attending debatesCost $250 per two-hour meeting/service, plus mileage cost to service providerCorporateServices201421-2012PhysicalLack of access along sidewalks/walkways that display Election SignsProvided education to Candidates proper sign placement in accordance with sign By-Law. By-Law Staff enforced, removed, relocated that impeded physical accessN/ACorporateServices201401-2013PhysicalIntersection of Yonge & Henderson Street YRT Bus Platform has sidewalk heaving causing lip between road and sidewalkReplacement and re-pouring of curbing/sidewalk around the bus stop of the intersection$20,000CorporateServices, Infrastructure & Environmental Services, Region of York Transportation201402-2013PhysicalLack of Access to rear of AFLC Arena and Aquatic Change roomsReplacement of rear entrances with censoredautomatic doors$25,000 CorporateServices, Infrastructure & Environmental Services,2015Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 43 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed04-2011Attitudinal & Communication Lack of accessibility knowledge among user groupsEstablishedaccessible information on policies, permits, conditions & regulationsN/ACorporateServices, Parks & Recreation Services201606-2011PhysicalLack of safe access from bus stop across road from SARC drive-way entranceLocation of bus stop moved to facilitate safe crossing at traffic intersection Wellington/Leslie StreetsN/ACorporateServices, Infrastructure & Environmental Services, Region of York Transportation Department201207-2011PhysicalLack of access to the Cenotaph for people with mobility issuesIncluded ramp access to Cenotaph along path/stairway.Design features include Design of Public Space standards$20,000CorporateServices, Parks & Recreation Services2014Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed03-2013PhysicalLack of adapted weight training equipment in Club Aurora Fitness CentreCapital expenditure of adapted universal weight training station$15,000 CorporateServices, Parks & Recreation Services,201504-2013Communication & PhysicalLack of Audible Pedestrian Signal (APS) for busy intersection at Aurora Heights and Yonge StInstallation of APS at recommended intersection in collaboration with York Region$75,000 retrofit cost due to condition of intersection and current poles Corporate Services, Infrastructure & Environmental Services, Region of York Transportation201605-2013CommunicationLack of fixed Audio/Visual Systems in Committee BoardroomsInstallation of fixed Audio/Visual System in Leksand, Holland, and Tannery Rooms with capability for Hearing Assist, CART, etc.$200,000CorporateServices, Infrastructure & Environmental Services, Financial Services201706-2013PhysicalLack of Access throughout ACC Arenas and CorridorsInstallation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities$25,000CorporateServices, Infrastructure & Environmental Services, 2015Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 44 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed02-2011Physical&AttitudinalSnowplowsdumping snowwithinresidentdriveways– creatingbarriersforresidentswith disabilities toenter/exit their pathsoftravelWindrow removal program for residents with disabilities that identify removal is an issueDriver sensitivity training provided. Included training for IES staff and sub-contractors used for plowing. Corporate Accessibility Training removing & preventing barriersDriver sensitivity training conducted in-house with minimal cost for materialsCorporate Services, Infrastructure & Environmental Services201103-2011Physical & SystemicLack of disability support at Town Special Events as requiredAdditional staff made available when Accessibility Advisor is unable to attend (unrealistic to have one/same person attend all Events) Staff submitted accessibility request when support required for Town EventsCost –N/AStaff allowed to ‘flex’ time and adjust 8:30-4:30 work week when Events are pre-plannedAll Departments2011Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed07-2013PhysicalIntersection of Conover & Borealis Ave traffic circle has sidewalk heaving causing lip between road and sidewalkReplacement andre-pouring ofcurbing/sidewalk around thetrafficcircleof the intersection$15,000CorporateServices, Infrastructure & Environmental Services201408-2013CommunicationLack of Visual/Audio Emergency System Detectors in Town Hall meeting rooms for the publicInstallation of horn/strobe alarms in Leksand, Holland, Tannery Rooms and Council Chambers$500/device plus installationCorporateServices, Infrastructure & Environmental Services201409-2013PhysicalLack of accessible Paved Park Paths in Lambert Willson Park/Arboretum for connectivity with Nokiidaa TrailAny new remedial parks/trails to meet the IAS Design of Public Spaces Standard for accessibility$100,000 CorporateServices, Parks & Recreation Services,2016Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 45 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed24-2010CommunicationVisual difficulties of Town-written material from FinanceImproved font size and set-up of tax and water billsN/ACosts associated with set-up and mail outFinancial Services, Corporate Services201226-2010PhysicalNo clear accessible viewing area at AFLC rink for patrons to view skating eventsSpace redesigned, barrier free accessChairs removed if applicableParks & Recreation funded item as part of Community Space for Youth AFLC renovationAAC, CorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services201527-2010CommunicationNo formal Affordable and Accessible Housing Policy in Official PlanIncluded Affordable and Accessible Housing Policy in Official PlanN/ACorporateServices201001-2011Physical & CommunicationLack of Audible Pedestrian Signal (APS) for busy intersection at Orchard Heights and Yonge StInstalled APS at recommended intersection in collaboration with York Region$50,000 Retrofit cost due to condition of intersection and current poles Corporate Services, Infrastructure & Environmental Services, Region of York Transportation Department2012Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed02-2015PhysicalLack of Access to ALFC Fitness Centre, Gym Change rooms, & 2ndFloor WashroomsInstallation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities$45,000CorporateServices, Infrastructure & Environmental Services,201603-2015PhysicalLack of Evacuation Access to those in multi-level facilitiesUpdated Fire Safety Plans and Emergency Safety Protocols for Staff and Patrons in Municipal FacilitiesN/ACorporateServices, Parks & Recreation Services, Infrastructure & Environmental Services201704-2015PhysicalLack of Accessible Water Fountain and Bottle Fill stations in Municipal FacilitiesInstallation of “ADA”, cooled water bottle and drinking fountain stations at ACC, AFLC, SARC, Library & Town Hall$30,000 Capital from IESCorporateServices, Parks & Recreation Services, Infrastructure & Environmental Services201606-2015PhysicalLack of accessible Change Tables in public washrooms 2ndFloor AFLC.Updated wayfinding signage for access provided in Family Changeroom.$5,000CorporateServices, Infrastructure & Environmental Services2017Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 46 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed20-2010CommunicationLack of awareness of availability of accessibility support for all Town Events and/or functions (upon request)Advertised and incorporated as part of event material where people can direct inquiries or ask for assistance for accessibilityCosts vary depending on type of request received i.e. services in kind oroperating suppliesCorporateServices, Administration201221-2010CommunicationLack of community outreach to increase accessibility awarenessOutreach plan created by AAC and Accessibility AdvisorHeld annual events, information fairs, etc.N/ACorporateServices, Accessibility Advisory Committee, Administration201122-2010AttitudinalLack of accessibility awareness among Taxicab operatorsAwareness training for Taxicab operators$600/TrainingCorporateServices, Accessibility Advisory Committee201223-2010Communication & PhysicalLack of adequate signage at AFLC indicating accessible entrance locationImproved signage$50/sign Signage installedInfrastructure & Environmental Services2011Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed07-2015Communication&PhysicalLack ofawareness/knowledgeof accessibilityrequirements/upgradesto existingfacilitiesConductedFacility Audits to all Facilities to identify gaps, end of life cycle components that impact barrier free access. Identified elements will be used to help build the Accessibility Plan for accessible upgrades$30,000 in conjunction with IESCorporateServices, Infrastructure & Environmental Services201701-2016PhysicalLack of Access to JOC Washrooms, Change rooms, and Work BaysInstallation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities$35,000CorporateServices, Infrastructure & Environmental Services,201703-2016Communication & PhysicalLack of Accessible signage for Universal Washrooms, 2ndFloor Aurora Public LibraryInstallation of appropriate way-finding signage at location in consultation with Aurora Public Library staff.$1,000 OperatingCorporate Services, Infrastructure & Environmental Services201707-2016PhysicalLack of Access to Pool Viewing Area at SARCInstallation of censored automatic doorto eliminatebarriers to those with mobility disabilities$5,000CorporateServices, Infrastructure & Environmental Services,2017Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 47 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed16-2010PhysicalLack of direct path of travel from fitness centre to pool at AFLCRedesign corridors/change rooms in conjunction with renovation of AFLCParks & Recreation funded item as part of Community Space for Youth AFLC renovationAAC, CorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services201517-2010Communication & PhysicalLack of signage at 3rdfloor Town Hall washrooms directing patrons to location of accessible washrooms (on 1stand 2ndfloors)Purchased and installed appropriate signage$250Temporary signs & sign holdersInfrastructure & Environmental Services201119-2010Attitudinal & CommunicationLack of knowledge among Corporate Town employees regarding location of available accessibility resources within municipal buildings and Town-operated programsDeveloped “Got Access” Accessibility Resource Guide for Town staff and patrons$5,000Design & PrintCorporateServices, Administration2014Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated CostsDepartment ResponsibleYear Completed09-2016PhysicalLack of Access toentrance of ACC #1&ACC #2 fromparkinglotCreated paved surface to grade where designed curb cuts are located for appropriate safe, accessible routes of travel$200,000(IES)CorporateServices, Infrastructure & Environmental Services,201710-2016PhysicalLack of a Fully Inclusive and Accessible Municipal ParkDevelopment and Creation of Queens Diamond Jubillee Park $325,000(Parks)Corporate Services, Parks & Recreation Services, 2017Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 48 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed14-2010PhysicalWheelchair ramp in Council Chambers is too narrow and not big enough for power wheelchairs or scooters; does not have hand rails on both sides; does not meet current building codeReconfigured public seating area by removing small section of moveable chairs at back row (by bi-fold doors) and designated a section for patrons with wheelchairs or scooters$500Minimal cost for stencil/marking of carpet tiles to designate areaClearly marked carpeted area with universal accessibilitysymbol to designate wheelchair section along back rowCorporateServices, Infrastructure & Environmental Services201115-2010PhysicalLack of appropriate elevator at AFLCSome patrons refuse to use current lift because of its old technology and confined space (lift technology, very confined space, with moving walls, operated by a key/button system, is a lift notan elevator)Retrofit for replacement of lift with a regular elevator that does not require a “key” operatorCapital project $125,000 approved by Council; item transferred to Infrastructure and Environmental Services (IES) as Facilities Capital Project item completion of the Community Use for Youth space at the AFLCAAC, CorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services2015Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion11-2010CommunicationLack ofcaptioning option for Council meetings Broadcasted Captioning to beincluded for streaming of Council & Committee meetings with Council A/V upgrade$15,000/year CorporateServices, AdministrationNo enforcement under CRTC that captioning is required for community programming. Streaming will require WCAG accessibility guidelines201918-2010Communication & PhysicalLack of appropriate signage and way-finding system directing patronsto the appropriate Departments and/or areas located within Town HallHire consultant to investigate potential solutions for a visual way-finding system for Town Hall$50,000CorporateServices, Infrastructure & Environmental Services, Visual way-finding system should be delayed until org. review and space analysis completePossible interim solution would be to have GIS staff develop Town Hall map with legend to be available at all entrances and Dept. counters2018/2019Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 49 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed08-2010AttitudinalLack of awareness of disability sensitivity among Town user groups who rent Town facilitiesDeveloped “Got Access” A Guide for an Accessible Aurora, providing customer service awareness material geared towards user groups$5,000Design & PrintCorporate Services, Administration201410-2010CommunicationLack of accessible formats available for observing election debatesProvided electronic note-taker service for accessibility to deaf or hard of hearing residents attending debates (uponrequest)$160/two-hour meetingMileage CorporateServices201012-2010CommunicationLack of closed captioning for Movie Nights presented at Aurora Town LibraryTown Youth program staff offer closed captioned movies on specific nights (upon request)N/A Closed captioning available with movie; would need to be programmed or activated on play system at locationCorporateServices, Parks & Recreation Services201113-2010CommunicationPoor acoustics/ sound system in Council ChambersRetrofitted current acousticsand PA/microphone systemFacilities rectified situation as of April 2011. Costs associated with Infrastructure & Environmental ServicesCorporateServices, Infrastructure & Environmental Services, Administration2011Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion25-2010PhysicalCounters at Town Hall do not include lower counter cuts for people using mobility devicesInstall accessible Reception counters at all Town Hall Departments42,000$7,000/eachAAC, Infrastructure & Environmental Services, CorporateServicesAs of January 1, 2016 all service counters, queuing lines, and waiting areas must be accessible as per IASR Design of Public Space Standards201905-2011PhysicalIncrease accessibility in Council ChambersRe-design and construct barrier-free Council ChambersCost estimated at $250/square footCorporateServices, Infrastructure & Environmental ServicesRetain architect to determine design and feasibility relating to the Ontario Building Code (OBC) in conjunction with Town Hall refresh202319-2012Physical & VisionLack of accessible lighting in Town parks that host/run eventsDetermine high traffic areas and conduct needs assessment of accessible lighting or lack thereof$50,000/Machel Park in association with Parks DepartmentCorporateServices, Parks & Recreation ServicesSafety issue for patrons entering/exiting park facilities & events due to lack of lighting2018Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 50 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed05-2010AttitudinalLack of accessibility knowledge and available information for local businessesBuilt relationship with Chamber of Commerce to educate local businesses about AODA and inclusion of Customers with DisabilitiesN/APowerPoint presentation on file with Accessible Customer Service bookletCorporate Services, Accessibility Advisory Committee201106-2010PhysicalPoor accesstoParksOffice-largesteepstaircaseforpublicto use toreach Parksstaff on2nd level atScanlon locationInstalled door buzzer at bottom of stairs for patrons to ring for staff, and convex mirror tobe placed at the top of stairs to enhance security for staff and to better determine if patrons need assistance$200Doorbell and convex mirror installedImproved signage installedCorporateServices, Infrastructure & Environmental Services, Parks & Recreation Services201107-2010PhysicalLack of automatic door opener at main (south) entrance of Town Hall Installed automatic door opener at main (south) entrance$2,500 Parts and labourInfrastructure & Environmental Services2011Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion01-2015Communication&PhysicalLack ofAudiblePedestrianSignal(APS)forbusyintersection atKennedyandYongeSt.InstallationofAPS atrecommended intersectionincollaborationwith YorkRegion$75,000 retrofit cost due to condition of intersection and current traffic polesCorporateServices, Infrastructure & Environmental Services, Region of York TransportationCapital replacement costs $75,000 per intersection per year prioritizing need of traffic intersection201805-2015Physical& VisionLack of accessiblelightinginTownparks that host/runeventsDetermine high traffic areas and conduct needs assessment of accessible lighting or lack thereof $100,000/Lambert Willson Park/Arboretum in association with Parks DepartmentCorporateServices, Parks & Recreation ServicesSafety issue for patrons entering/exiting/traveling park facilities due to lack of lighting2018Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 51 of 77 Appendix A – Completed Accessibility ItemsNovember 2017Item #-Year AddedType of Barrierto AccessibilitySolutionAssociated Costs Department ResponsibleYear Completed01-2010PhysicalLack of accessibility ramps for Town Events Purchased portable wheelchair ramps to be used at Town Events/Functions as needed$100One (1) ramp purchased from Aurora Seniors Centre wood shop for low-cost solution CorporateServices, Infrastructure & Environmental Services201002-2010CommunicationLack of signage to advise availability of listening devices in Council ChambersPurchased proper signage to advertise devices available in Council ChambersN/ACorporateServices, Infrastructure & Environmental Services201003-2010CommunicationLack of signage for TTY availability at Town Hall locationPurchased of proper signage to advertise devices availableN/ACorporateServices, Infrastructure & Environmental Services201004-2010PhysicalLack of accessible exterior entrance at Pine Tree Potters Guild at Library location (basement level)Accessible ground (basement) level access to exterior door on south entrance (requires no-step entrance)Completed via Facilities/Parks BudgetsRe-graded area and added asphalt path of travelInfrastructure & Environmental Services2010Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion02-2016Communication&PhysicalLack of AudiblePedestrianSignal(APS)for busyintersection atMurray and YongeStInstallation of APS at recommended intersection in collaboration with York Region$75,000 retrofit cost due to condition of intersection and current traffic polesCorporate Services, Infrastructure & Environmental Services, Region of York TransportationCapital replacement costs $75,000 per intersection per year prioritizing need of traffic intersection201804-2016PhysicalLack of Access toUniversalWashrooms,2ndFloorAuroraPublic LibraryInstallation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities$15,000Corporate Services, Infrastructure & Environmental ServicesTender awarded in 2017. Project anticipated completion date for *Q1 2018 2018Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 52 of 77 Accessibility Plan Feedback FormThe Town of Aurora is committed to providing accessible customer service to all of our citizens. We welcome your comments and feedback regarding the Accessibility Plan. Assistance may be provided in an alternate format or necessary communications support. Please detach this form and submit to any of the following: Mail or Deliver to:Accessibility Advisorc/o Access Aurora Customer Service Town of Aurora I00 John West Way, Box 1000 Aurora, ON L4G 6J1 E-mail to:accessibility@aurora.ca Fax to: 905-726-4732 Please write or type your comments in the space provided below. Thank you. Was the Accessibility Plan helpful in understanding accessibility available within Town services, facilities and/or programs? What further information/suggestions would you like to see included in the Accessibility Plan? Any other comments or suggestions:Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion05-2016PhysicalLack of Access to Yonge Street Vestibule Entrance, First Floor Aurora Public Library Installation of censoredautomatic door sliderseliminated barriers to those with mobility disabilities$30,000Corporate Services, Infrastructure & Environmental Services Tender awarded in 2017. Project completion for *Q1 2018201806-2016PhysicalLack of Access to Vestibule Entrance Aurora Seniors Centre Installation of censoredautomatic door sliderseliminated barriers to those with mobility disabilities$30,000Corporate Services, Infrastructure & Environmental ServicesTender awarded in 2017. Project completion for *Q1 2018201808-2016PhysicalLack of Access to Victoria Hall entranceInstallation of permanent ramp$20,000Corporate Services, Infrastructure &Environmental Services,Further investigation required with redevelopment of Library Square2020Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 53 of 77 2018 – 2024 Accessibility Plan 22 •Water Walking Assistant that helps improvestrength in balance and gait ;•Aquatic Training Raft helping maintain horizontalbody position to strengthen extremities ; •Adapted Personal Flotation Devices for Swimmers with Disabilities; •Sensory Toys added to Aquatic & Community Programs ; •Accessible washrooms and change locations including hands free dryers and soap dispensers; •Respite benches and seating throughout building; •Audible and visual fire alarm indicators; •Accessible Shower Nozzles and Sensors for ease of access in Change rooms increasing accessibility with patrons that have a disability; •Shower curtain installed in Ladies accessible stall for privacy; •Ramped access to shallow pool & play area; •Increased c ontrasting way-finding sig nage; •Addition of digital display boards; and, •Automatic door openers for f amily change-room washrooms.Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion01-2017PhysicalLack of barrier free access to Town Park via East parking lot/pathwayRegrade pathway and parking lot pavement. Shift pathway away from storm water drain$10,000Corporate Services, Infrastructure & Environmental Services,Further investigation required with grade and storm water drain. May require shifting accessible park path away from storm water drain.201802-2017PhysicalLack of Access to Rear Entrance, AFLCInstallation of censored automatic door sliderseliminated barriers to those with mobility disabilities$15,000Corporate Services, Infrastructure & Environmental ServicesTender awarded in 2017. Project completion for *Q1 2018201803-2017PhysicalLack of permanent transfer stations for people with disabilities in SARC/AFLC changeroomsInstallation of permanent gentry system, ceiling track lifts.$20,000Corporate Services, Infrastructure & Environmental ServicesCurrently, portable hoyer lifts used for transfers. Investigation needed to determine feasibility for a permanent solution.2020Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 54 of 77 2018 – 2024Accessibility Plan21 •Adaptive technology workstation featuring JAWS (screen reading software),ZoomText (Magnifying software), Kurzweil 1000 and Kurzweil 3000 (Scanning,writing and reading software) and the Duxbury Braille Translator;•On-site reception at Customer Service Desk within library to assist with way-finding or special requests; •Access with “Mosio” text messaging software; •Selection of large-print books and talking books, “e” books and “e” audio books; •Subscribe to Centre for Equitable Library Access (CELA); •Visiting library services at home, for people with disabilities, seniors, or those unable to travel to the library due to injury/wellness; •Access to the CNIB Partners Program; •Hearing Induction Loop System installed in Magna & Lebovic Rooms; and, •Installation of TTY telephone for hard of hearing at front entrance payphone. Joint Operations Centre •Designated AccessibleParking close to Main Entrance; •Ramped access/curb cuts and power door openersat front entrance; •Respite benches and seating in main lobby; •Contrasting way-finding signage; •Automatic door openers for washrooms; •Accessible washrooms including hands free dryers and soap dispensers; •Independent Elevator access to lower and upper levels; •On-site reception area for assistance in way-finding; and, •Audible and visual fire alarm indicators. Stronach Aurora Recreation Complex •Designated Accessible Parking; •Ramped access/curb cuts and automatic door openers; •Mechanical lift available for transfers in therapeutic and leisure pools; •Patient “Hoyer” lift available for those with physical or mobility issues requiring assistance in/out of change room or pool deck area; •PVC wheelchairs in varying sizes that accommodate lateral transfers;Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion01-2018Attitudinal BarrierLack of specific Accessibility Award in Community Recognition AwardsRequest Community Services to consider re-instating the Accessibility Award instead of the new Inclusion AwardZero Cost –change in practice onlyCommunity Services –c/o Special EventsTBD2019 to be considered02-2018Attitudinal BarrierBetter representation of persons with disabilities to be on the Accessibility Advisory Committee, more diverse involvement from the communityReview terms of reference of this committeeZero Cost –staff to review as part of 2018 election framework for required statute committees for 2018 to 2021Corporate Services via Accessibility Advisor and Town ClerkIn progress2018Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 55 of 77 2018 – 2024 Accessibility Plan 20 Aurora Community Centre•Barrier-free sensor sliding glass door front entrances; •Automatic door openers throughout interior corridors; •Designated Accessible Parking ; •Large accessible change rooms to accommodate individuals with support persons attending with them; •Larger washroom available; •Elevator to access upper level spectator areas; and, •Respite benches and seating throughout building. •Electronic LED Screens installed to assist with wayfinding; Aurora Cultural Centre •Designated Accessible Parking close to accessible entrance; •Ramped access/curb cuts and Power door openers at rear entrance; •Respite benches and seating; •Contrasting way-finding signage; •Automatic door openers for washrooms; and, •Independent Elevator access to lower and u pper levels. Aurora Public Library •Ramped access from east parking lot and from street level sidewalk; •Increased ramp and accessible grading and landscaped area at the South lower basement ar ea (*Entrance to Pine Tree Potters); •Automatic door openers front & back entrances; •Designated Accessible Parking ; •Wheelchair Accessible Elevator service to 1st & 2nd floors; •Accessible 1st floor washroom facilities with barrier free entrances; •Single wheelchair accessible washrooms on 2n d f loor; •Two lower self -checkout units customized for wheelchair accessibility; •On-site refreshment area with moveable tables and chairs;Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017Item #-Year AddedType of Barrierto AccessibilityProposed SolutionAssociated CostsDepartment ResponsibleStatus of Project ItemTarget Year Completion03-2018Communication and AttitudinalBarrierFor staff to develop a recruitment, public outreach and education strategy for the Accessibility Advisory Committee (to recruit potential members)Formal plan to be developed by staffCosts associated with print materials for advertising via newspaper adsCosts – TBD, could be included in Town Notice BoardCorporate Services via Accessibility Advisor with input from Elections team and corporate communicationsPending2018–Q204-2018Physical Barrier For staff to review the status of the repairs completed at Canine Commons dog park in 2017 and determine if additional accessibility features could be added to the park footprint and parking lot areaTBD –needs review and analysisNot knownVia Accessibility Advisor in partnership with Community Service (Parks Operations)Pending –review and analysis to occurin 20182018/2019Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 56 of 77 2018 – 2024Accessibility Plan19 •Pool ramp available for transfers in/out of pool;•Adaptive Personal Flotation Devices for Swimmers with Disabilities;•Sensory Toys added to Aquatic & CommunityPrograms;•Special Needs swimming and camp programs available; •Larger family change room to accommodate individuals with support persons attending with them; •Accessible washroom and shower area with bench seat and moveable showerhead available (within Aquatics Area); •Automatic door openers for the washrooms, fitness change-rooms, and program areas; •On-site reception staff to assist in way-finding; •Respite benches and seating throughout building; •Designated Accessible Parking close to Main Entrance; •Audible and visual fire alarm indicators; and, •Independent Elevator access. Aurora Seniors Centre •Ramped access from parking lot with designated accessible parking; •Automatic door openers throughout the building; •On-site reception area for assistance in way-finding; •Accessible washrooms and change rooms; •PA/microphone system available throughout entire building; •Ramped accessible entrance/exit for back outdoor patio and BBQarea; •Audible and visual fire alarm indicators; •On-site wheelchair and walker available for incidental transfers to/from vehicles or accessible transportation; •On-site Accessibility assistance at large seniorcommunity events when needed (by request); •Adaptable tables and various chair or stool heights available in the Seniors Centre woodshop for ASC members/visitors with disabilities; •Page magnifiers available from staff as required for ASC members; •Community integration; •Incorporation of accessibility needs and requirements for community bus trips; •Hearing Induction Loop System installed in West Mackenzie Room providing amplification to those with hearing difficulties; and, •Ramp access to event staging in West Mackenzie Room.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR Topicand Implementation DateDetail of What is RequiredActionGeneralss 1 -2 Purpose, application and definitions Establishment of Accessibility PoliciesJanuary 1, 2013COMPLIANT3 (1) Develop policies in regards to how we plan on working towards an accessible municipality as per the AODA (2) Write a statement of organizationalcommitment to meet the needs of people withdisabilities, in a timely manner(3) (a) Write one or more written documentsdescribing it's policies(b) Make the written documents available to thepublic,and provide them in an accessibleformat when requestedStaff Report summarizes plan and amends current Accessible Customer Service Policy made by way of the following Council adoption on September 15, 2009:•Additional IASR PolicyThe Town of Aurora describes that as an organization “it is committed and guided by the four core principles of Dignity, Independence, Integration, and Equal Opportunity and supports the full inclusion of persons as set out in the Canadian Charter of Rights and Freedoms, and the Accessibility for Ontarians with Disabilities Act, 2005.”All Council reports are publically available and posted on the Town of Aurora website.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 57 of 77 2018 – 2024 Accessibility Plan 18 Accessibility Features and Assistive Devices Available at Various Town of Aurora FacilitiesAurora Town Hall •Ramped access and automatic door openers at north entrance, south-east entrance and Building Department entrance (3rd floor); •Automatic door openers at 1st Floor entrances; •Automatic door openers at rear area of Council Chamber; •Designated Accessible Parking ; •Personal listening devices/amplification system available in Council Chambers for public meetings connected to microphone system; •Hearing Induction Loop System in Leksand, Holland & Tannery Rooms; •FM Assistive Device System, with lapel mic and teleconference table mic to assist with deaf and hard of hearing attendees for meetings held outside of Council Chambers where PA or audio systems may not be available; •Town TTY telephone lines for the deaf (available on 1st & 2nd floor); •Manual Wheelchairs and Transfer chairs available for use at Town Hall; •Respite benches at both front and back entrances; •Access Aurora Customer Service available to help with way-finding; •On-site Accessibility Advisor to assist with disability accommodations when attending Town events/meetings (by request for other departments); •Documents available in alternate formats (by request); •Electronic Note taking provided to assist residents with hearing loss attend public meetings (by request); •Audible and visual fire alarm indicators; •Electronic LED Screens installed on 1st & 3rd floor entrances to assist with wayfinding; •Sign Holders installed to increase accessibility of resources ; and, •Ubi-Duo device for easier 2-way communication at Access Aurora. Aurora Family Leisure Complex •Ramped access/curb cuts and automatic door opener; •Ramped ac cess to both rink and pool areas; •Patient “Hoyer” lift available for those with physical or mobility issues requiring assistance in/out of change room or pool deck area; •PVC wheelchairs in varying sizes that accommodate lateral transfers ; •Water Walking Assistant that helps improve strength in balance and gait; •Aquatic Training Raft helping maintain horizontal body position to strengthen extremities;Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR Accessibility PlansJanuary 1, 2013COMPLIANT4 (1) (a) Develop a multi-year accessibility plan which shows how the municipality will prevent and remove barriers as per the AODA (b) Post plan on the Town of Aurora's website,provide in an accessible format when requested(c) Review/update plan at least once every fiveyears(2) Review/update the accessibility plans inconsultation with people with disabilities and theAAC(3) (a) Prepare a status report (annually)discussing the progress the municipality hastaken in regards to clause (1)(b) Post the status report on the Town ofAurora's website, and provide in an accessibleformat when requested4 (1) Assigned to the Accessibility Advisor, a draft of the multi-year accessibility plan will be reviewed with the AAC. 4(2) Town of Aurora holds an annual public input Forum. 4(3) Town of Aurora AAC & Council reviews accessibility plans Status reports are publically available and posted on the Town of Aurora website. Procuring or Acquiring goods, services or facilitiesJanuary 1, 2013COMPLIANT5 (1) Incorporate accessibility criteria and features when acquiring or purchasing goods, services or facilities (2) An explanation must be provided, uponrequest if it is not practicable to the aboveclause 5 (1)An amendment to the Purchasing By-law. By-Law 5500-13, 25.1-25.2has a section specifically referencing the AODA as follows: 25.ACCESSIBILITY CONSIDERATIONS25.1 The Town is committed to giving people with disabilities the same opportunity to access Town Goods and Services and allowing them to benefit from the same Services, in the same place and in a similar way as other customers. Pursuant to the Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 58 of 77 2018 – 2024Accessibility Plan17 •Notification to the public regarding accessible feedback processes, alternativeformats and communication supports that the Town will provide.Transportation Standard•All licensed taxicabs issued from the Municipality prohibited owners and operators of taxicabs from charging a higher fare or an additional fee for persons with disabilities than for persons without disabilities for the same trip; and from charging a fee for the storage of mobility aids or mobility assistive devices; •All licensed taxicabs issued from the Municipality ensurethat owners and operators of taxicabs place vehicle registration and identification information on the rear bumper of the taxicab and further make available in an accessible format; and, •Consultation lead to effectivedetermination of the proportionate number of “On- Demand” accessible taxi cabs Licensed in Aurora. Design of Public Spaces Standard •Updated municipal guidelines in consultation with Parks & Recreation Ontario to allow for technical requirements under recreational trails/beach access routes. Consultation exists with the Accessibility Advisory Committee and Active Trails and Transportation Committee. •Municipal guidelines updated in consultation with Annex H guidelines for Outdoor public-use eating areas, picnic areas, outdoor play spaces and playgrounds in municipal properties. Continued consultation exists with the Accessibility Advisory Committee for any new or redeveloped park. •Technical requirements for exterior paths of travel, such as sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals are included with IES designs. They are additionally included in the Town of AuroraSite Plan Manualfor developments. •Accessible parking requirements updated to align with the Town of Aurora Zoning By-law •Accessible elements including trails, signage, playgrounds, bridges, furniture, etc. inspected monthly as per CSA guidelines. Accessible elements are addressed immediately or closure with service disruption is posted until it is in working order.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR provisions of the AODA and s. 5(1) of O. Reg. 191/11, as amended, the Town shall incorporate accessibility design, criteria, and features when procuring or acquiring Goods, Services, or facilities, except where it is not practicable to do so. Programs, Goods, Services, facilities, etc. should be accessible to persons with disabilities (visible and invisible), including (without limitation): hearing loss, vision loss, physical or mobility related impairments, temporary disabilities, learning, speech, language, cognitive, psychological, psychiatric, intellectual and developmental disabilities, allergies, and multiple chemical sensitivities. 25.2 If it is determined not to be practicable to incorporate accessibility design, criteria, and features when Purchasing Goods, Services, or facilities, the Department Head responsible for any such Procurement shall, upon request, provide an explanation. s 6 Self Service Kiosks TrainingJanuary 1, 2014COMPLIANT7(1) Training must be provided on the requirements of the accessibility standards in regards to the AODA and the Human Rights Code as it pertains to people with disabilities to, (a) All employees and volunteers(b) All people who participate in developing theCommunication sent out to all current employees using Town of Aurora traditional communications channels. All existing employees received AODA Integrated Accessibility Standards Regulation and Human Rights Code “duty to accommodate” training. Information regarding the Accessibility for Ontarians with Disabilities Act included in Town orientation which is Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 59 of 77 2018 – 2024 Ac cessibility Plan 16 •The Town of Aurora is 1 of 9 recipients in the Province of Ontario that receivedthe Excellence Canada Ontario Accessibility Award for going above and beyondbasic AODA compliance and for providing excellent accommodation for peoplewith disabilities. Legislated Requirements General •Accessibility Policies have been established to reflect the Town’s commitment in achieving the Accessible Customer Service Standard and Integrat ed Standards Regulation; •An established a multi-year accessibility plan to identify, remove and prevent existing barriers for people with disabilities and indicate progress being made in accomplishing future legislative requirements; •Accessibility features, services , and facilities are more inclusive to people with disabilities; and, •Provide training on the Integrated Accessibility Standards Regulation (191/11) and Human Rights Code duty to accommodate people with disabilities. Accessible Customer Service Standard •New Town employees and Members of Council receive AODA-related training (including disability awareness and sensitivity) to gain resources and tools on how to better assist a customer with a disability; and, •Establish processes for feedback and Notice of Service Disruptions. Employment Standard •Provide individualized workplace emergency response information to employees who have a disability and protocol in place for need of assistance; and, •Make employment practices more accessible through recruitment, employees returning to work, employee accommodation, communication supports, performance management, career development and redeployment. Information & Communications Standard •The Town of Aurora website platform launched to World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A; •Corporate Templates reformatted to meet WCAG 2.0 Level A web c ontent accessibility guidelines; •Established procedures to provide/arrange for accessible materials where they exist in the Aurora Public Library and any supports where/when necessary; and,Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR organization's policies (c) All people who provide goods, services orfacilities on behalf of the Town of Aurora(2) The training will be appropriate to the dutiesof the employees, volunteers and other people(3) Every person will be trained as soon aspracticable(4) Training will be provided if there are anychanges to the policies, on an ongoing basis(5) The municipality must keep a record of thetraining provided, including the training datesand the number of people who participatedprovided to every Town of Aurora employee. Additional training on specific elements of the Integrated Standard that are applicable to specific employees provided to those employees, as for example all Supervisors will receive training on the Employment Standards and all applicable staff requiring procurement will receive training on the General Requirement. The Town of Aurora has a protocol in place for managing employee training records.ss 8 -10 Exemptions, definitions, exceptions and application Information and Communications StandardsFeedbackJanuary 1, 2014COMPLIANT11(1) All processes for receiving and responding to feedback must be accessible to people with disabilities, (2) Accessible formats and communicationsupports must be provided in an accessibleformat when requested(3) Notify the public about the availability ofaccessible formats and communication supportsInformation about how to make information accessible included in staff training. Communications(Hard Copy or Electronically via website) with the public include information regarding available accessible formats.Accessible Formats and 12 (1) Provision of accessible formats and communication supports for persons with Currently, the “Accessible Customer Service Policy” includes provisions that the Town of Aurora provides equal treatment to Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 60 of 77 2018 – 2024Accessibility Plan15 •Lunch & Learn sessions organized for staff and members of the communitybecoming more educated with various disabilitiesalong with supportmechanisms;•Aurora Town Notice Board in the local paper provided monthly disability highlights encouraging accessibility and tolerance within our Town; •Town of Aurora Staff regularly participated in meetings held by the Ontario Network of Accessibility Professionals and the Municipal Reference Group within the Northern 6 to stay informed of best practices when increasing accessibility within a Municipal environment; •Parks & Recreation Aquatics provides integrated 1 to 1 learn-to-swim instruction with the inclusion of adapted life jackets; •Mediator Cards have been introduced for individuals in need of support to participate in recreational swimming and aqua fit programs. The mediator is able to attend at no charge in support of a customer with a disability; •Therapeutic aquatic programming available for pre & post rehabilitation; •Partner with Aurora Chamber of Commerce educating local businesses about AODA and inclusionof customers with disabilities; •Acquisition of “Mobilift” to service community for staged events (i.e. Pan Am/Para Pan Am Torch Relay); and, •Support for a mobile, universal washroom for those attending community events. Community Recognition and Awards •The Town of Aurora continues to be recognized as a leader in Accessibility within the York Region and GTA area. Several of our procedural documents have been recognized and adopted by other municipalities including our corporate Accessible Feedback form, Access logos, Corporate Accessibility Policies, Business Accessibility Checklist and Election Inspection Accessibility Audit sheet; •Town of Aurora Annual Community Recognition Awards previously included an “Accessibility Award”. This was awarded to an individual or organization that makes a significant contribution to the elimination of barriers for people with disabilities. Now referred to as the Inclusion community award; •Awarded Association of Municipal Clerks and Treasurers of Ontario, AODA Accessibility Champion 10thAnniversary Award; •The Town of Aurora obtained Level 1 of the Excellence Canada Progressive Excellence Program.Achievement of this award requiredreviewing and redrafting Human Resources and Accessibility policies. Thiscommunication plan demonstrates to Excellence Canadathatthe Town is committed to continuous improvement; •The Town of Aurora, where possible, provides a community experience program for people with disabilities; and,Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR CommunicationSupportsJanuary 1, 2015COMPLIANTdisabilities must beprovided or arranged upon request, (a) in a timely manner(b)at a cost that is no more than the regularcost charged to other persons(2) The municipality must consult with theperson making the request in determining thesuitability of an accessible format orcommunication support.(3) Notify the public about the availability ofaccessible formats and communication supportspeople with disabilities with respect to the use and benefit of Town services, programs, goods, information and facilities and that no additional fees are charged because of or related to the disability.Notification provided on Home page of the Town’s websiteEmergency Procedure, Plans or Public Safety InformationJanuary 1, 2012COMPLIANT13(1) Emergency procedures, plan or public safety information are provided to the public, the information must be provided in an accessible format or with appropriate communication supports, as soon as practicable, upon request. (2) Emergency procedures, plans or publicsafety information must be available to thepublic13(1) The Town of Aurora has an extensive Emergency Response Plan with community partners who are able to assist in the event of an emergency. Information is provided to the public by way of the Town of Aurora website and Town of Aurora publications. This plan is available in an accessible format and/or with appropriate communication supports upon request.Accessible Websites and Web ContentWCAG 2.0 Level A14(1) Internet and intranet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA, and shall do so inaccordance with the schedule set out in this sectionNew Town of Aurora website platform launched in early 2014 and is WCAG Level A as required by Accessibility Advisor to Communications Manager(Documented in:Web Platform Strategy – RFP Fall, 2012). Corporate Templates formatted to WCAG guidelines. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 61 of 77 2018 – 2024 Accessibility Plan 14 Yonge/Aurora Heights, Yonge/Wellington,John West Way/Civic Square G ate,and Yonge/Golf Links Drive; •Hearing Induction Loop System installed in the Aurora Seniors Centre (WestMackenzie Room), Aurora Public Library (Magna and Lebovic Rooms) and Aur ora Town Hall (Council Chambers, Holland, Leksand, and Tannery Rooms) that provides amplification to those with hearing disabilities; •Inclusions of an Ubi-Duo device at Access Aurora counter for easier 2-way communication; •Installation of public TTY machines for Aurora Town Hall and Aurora Public Library; •Increased “Way-finding contrasting” signage at Stronach Aurora Recreati on C omplex, Aurora Family Leisure Complex, Aurora Cultural Centre and Joint Operations Centre; •Sign holders installed for Town Hall to increase accessibility of resources ; and, •Use of Tabl et devices for residents/visitors/employees accessing documentation in a preferred accessible format. Accessible Community Events & Community Engagement •Mayor, Council, Town Staff and members of the community joined in celebrati ng International Day for Persons with Disabilities on December 3rd; •Regular patrons with Disabilities continue to work on their health and wellness and engage the assistance of Fitness staff when needed at Club Aurora Fitness Centre and Indoor Track; •Workplace experience program at the Club Aurora Fitness Centre and Parks Department for persons with intellectual disabilities; •Children with disabilities able to access Town of Aurora Summer Camps an d provided necessary 1 to 1 support. Guest speakers, training, integration toys and resources provided to staff for exceptional camper experience; •The Town of Aurora partnered with the Region of York and the N6 Municipalities to hold an Accessibility Advisory Committee (AAC) Forum as part of National Access Awareness Week; •Increase awareness of availability of accessibility support for all Town Events and/or functions (upon request). Advertise and incorporate as part of event material where people can direct inquiries or ask f or assistance for accessibility; •Several Town events included on-site accessibility support & accessibility parking for customers in attendance;Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR January 1, 2014ONGOINGWCAG 2.0 Level AAJanuary 1, 2021PENDING14(2) Internet websites and web content must conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG)2.0, initially at Level A and increasing to Level AA. Exceptions Apply Accessible Communications Guidelines drafted to train all applicable staff in appropriate content for documents and websites meeting accessibility needs.ss 15 -18 Specific to Education and Training Bodies Public LibrariesJanuary 1, 2013COMPLIANT19(1) Access to or arrange for accessible materials where they exist (2)Information about the availability ofaccessible materials publicly available and shallprovide the information in accessible format orwith appropriate communication supports, uponrequest(3) Library boards may provide accessibleformats for archival materials, specialcollections, rare books and donationsAurora Public Library have accessible materials and services that include:-Kurzweil 1000 & 3000 (scanning, writing, readingsoftware)-ZoomText (Magnifying software)-JAWS (Screen reading software)-Duxbury Braille Translator-Large print, Audio books, Electronic booksAccessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 62 of 77 2018–2024Accessibility Plan13 •Installation of automatic door openers for Change rooms at the Stronach Aurora Recreation Complex;•Increased safe access from York Region Transit Bus stop across road from 1400 Wellington Street East entrance.Bus stop relocated for safer access to Stronach Aurora Recreation Complex; •Cable Tray Protectors purchased and provided for all major events to provide easier gate access and prevention of safety trip hazards; •Installation of accessible traffic circle at Riverridge/Conover Blvd built to Design of Public Space Standards; •Acquisition of accessible ramp for portable staging at Aurora Seniors Centre; and, •Accessible pathways for accessing Machel Park to field events. Improved Communication with Visitors/Residents with Disabilities •The Town maintains an accessibility feedback form on the Town website encouraging residents and visitorswith disabilities to communicate; •A service disruption notice system is maintained with the Facilities division of each Municipal occupied building. This provides patrons extra notice when services are interrupted; •Increased exposure within local media and newspapers highlighting disability tips and resources available within the Town; •Accessible Customer Service information provided on Interim Property Tax Bills; •All municipal Boards and Committee members received disability awareness training and booklets depicting Accessible Customer Servicewith patrons with disabilities; •Emergency procedures, plans &/or public safety information is provided in an accessible format or with communication supports upon request; •The Town has upgraded the corporate website to be accessible to WCAG Level A and includes BrowseAloud website software, the ability to enhance accessibility for people with mild vision impairments, learning difficulties and dyslexia; •Corporate documents reformatted and structured for easy web content access on the Town’s website; •Installation of Audible Pedestrian Signals (APS) with accessible sidewalk/curbing at the Intersections of Yonge/St. John Side road, Yonge/Orchard Heights, Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR -Mosio text messaging softwareEmployment Standardsss 20 –21 Scope, interpretation and schedules RecruitmentJanuary 1, 2014COMPLIANT22 Notify employees and the public about the availability of accommodation for applicants with disabilities during recruitment processAn accessibility tagline added to all job advertisements effective January 2014, advising applicants of the availability of accommodations during the recruitment process.Recruitment, Assessment or Selection ProcessJanuary 1, 2014COMPLIANT23(1) During the recruitment process, notify job applicants that accommodations are available upon request in relation to the materials or processes to be used. (2) The employer will consult with the applicantand provide suitable accommodation in amanner that takes into account the applicant'saccessibility needs due to their disability.Town of Aurora Recruitment policies and process are compliant with all applicable legislation, including but not limited to the Accessibility for Ontarians with Disabilities Act, the Employment Standards Act, the Ontario Labour Relations Act, the Human Rights Code, the Municipal Freedom of Information and Protection of Privacy Act. Applicants who are selected to proceed to the interview stage will be advised of the availability of accommodations during the recruitment process. Applicants must meet the occupational requirements of the position available to proceed to the interview stage. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 63 of 77 2018 – 2024 Accessibility Plan 12 Removal of Physical Barriers•Additional seating and respite bench areas set up in Municipal buildings includingTown Hall;•Final Completion of the Nokiidaa Trail connecting Aurora, Newmarket, and East Gwillimbury providing seamless access for all citizens; •Support provided to “Doors Open” locations to assist with Accessibility including the loan of wheelchairs and a temporary ramp set up at Hillary House, Aurora’s National landmark; •Addition of accessible ramps at the Cenotaph; •Support provided for Remembrance Day including use of assistive devices; •Creation of a fully inclusive and accessible Queen’s Diamond Jubilee Park •Self -checkout units designed at the Aurora Public Library for mobility aids including wheelchair accessibility; •Patient “Hoyer” lift for the Aquatics Department at the Stronach Aurora Recreation Complex and Aurora Family Leisure Complex. In addition, a permanent Aquatic hydraulic lift for acc ess into the Lap Pool for users; •Continued accessible wheelchair seating ar ea offered in Council Chambers when needed for meetings (Interior Council ramp too cumbersome for some residents with disabilities); •Paved trail pathway through Aurora Community Arboretum; •Installation of accessible Water Fountains and Bottle Fill Stations at Facilities; •A partnership with the IES Roads Crew and By-law was arranged to increas e Accessible Parking Spots within the Town Park quadrant to assist accessibl e parking needs within this active area of Town; •Bus Shelters re-designed to provide pr oper access and respite benches; •IES Roads Crew mark ed intersections and curb cuts, including YRT platforms requiring maintenance creating seamless transitions between sidewalks and r oadways for mobility aids; •Installation of automatic door openers at main (south) Town Hall entrance and r ear Council Chamber door; •Slight modifications to Town Hall Council Chamber Ramps increasing turning r adius for greater accessibility; •Additional accessible picnic tables in parks to assist mobility devices; •Installation of automatic door openers for washrooms, change rooms , and program areas at th e Aurora Family Leisure Complex;Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR Notice to Successful ApplicantsJanuary 1, 2014COMPLIANT24 Whenmaking offers of employment, notify the successful applicant of its policies for accommodating employees with disabilitiesThe standard offer letter has been amended to notify the successful applicant of Town of Aurora policies for accommodating employeeswith disabilities.Informing Employees of SupportsJanuary 1, 2014COMPLIANT25(1) Inform employees of its policies used to supports employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability. (2) Provide the information required to newemployees as soon as practicable after theybegin employment(3) Provide updated information to itsemployees whenever there is a change toexisting policies on the provision of jobaccommodations that take into account anemployee's accessibility needs due to adisabilityTown of Aurora has a Return to Work Policy and an established practice for the application of that policy. An update on the AODA Integrated Standard provided to all current employees using our traditional communications channels. All new employees receive the information as part of their offer and onboarding process.In 2013, AODA Training has included an education component on the Integrated Accessibility Standard for Employment. AccessibleFormats andCommunicationSupports forEmployees26(1) Where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for, (a) information that is needed in order toCurrent practice is to respond to the unique requests for information from individual employees in a way that meets all of their needs, including those for accessible formats. The Town of Aurora has procedures, including “Modified Work Duties” in the Return to Work policy and its implementation is inherently Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 64 of 77 2018 – 2024Accessibility Plan11 Overview of 2009-2016Accessibility Items and Barriers RemovedSeveral legislated and non-legislated improvements and community initiatives have increased opportunities for persons with disabilities to enjoy our beautiful Town. Highlights of our Accomplishments include: Increased Awareness Across The Corporation •Continued awareness of the Accessible Customer Service standard ensuringthat all residents and visitors with disabilities are treated with respect, dignity, inclusion and independence and are welcome at all of our facilities and municipal programs; •In addition to the Accessible Customer Service Policy, there are several improvements inday-to-day procedures incorporatingaccessibility at various department counters. Staff isbetter equipped to assist customers with disabilities with resources that are available to them; •Revised By-Law distinguishing pets from service animals allowing access into Town facilities,property, and programs; •New Town employees and Members of Council receive AODA-related training, including disability awareness and sensitivity, to gain resources and tools on how to better assist a customer with a disability; •As a condition of licensing, Taxi owners/operators provided AODA Customer Service training including requirements under the Integrated Accessibility Standard in respect to tariffs, registration and identification information; •Municipal procurement process has incorporated AODA related requirements since 2009 and over the years, the Town has been more diligent and equipped to providevarious supports tomunicipal vendors and contractors to assist them in their AODA compliance; •Increased recruitment of diversity within Human Resourcepractices; •Increased sensitivity training for Operators removing winter snow,lessoning windrows near residential driveways; •Trained staff in conducting Built Environment accessibility audits that increase accessibility in facilities and open spaces (i.e. Victoria Hall); •Keynote diversity/inclusion presentations including Canadian Paralympic Association “Changing Lives, Changing Minds” to Town staff working with children with disabilities; •Staff support on the Town intranet providing “Accessible Resources” folder; •Accessible Considerations included on all Council reports; and, •“Got Access” corporate guide for an accessible Aurora booklet.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR January 1, 2014COMPLIANTperform the employee's job; and (b) information that is generally available toemployees in the workplace(2) Consult with the employee making therequest in determining the suitability of anaccessible format or communication supportindividualized and customized to each employee’s particular circumstances.Workplace Emergency Response InformationJanuary 1, 2012COMPLIANT27(1) Provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee's disability. (2) Provide the workplace emergency responseinformation to the person designated by theemployer to provide assistance(3) Provide the information required as soon aspracticable after the employer becomes awareof the need for accommodation due to theemployee's disability.(4) Review the individualized workplaceemergency response information,(a) when the employee moves to a differentlocation in the organization(b) when the employee's overallaccommodations needs or plans are reviewed;andCommunication sent out to all current employees using Town of Aurora traditional communications channels. Employees who have self-identified as requiring emergency response assistance or information are asked to complete a brief information/request support form and then meet with an HR representative, chosen “designee” to develop an appropriate individualized evacuation and emergency response plan. Any new employees moving forward will have this introduced upon their initial HR orientation.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 65 of 77 2018 – 2024 Ac cessibility Plan 10 Information and Communication•Increase hearing assist such as closed captioning to viewers of Rogers CableTV/Streaming for meetings; (where possible for events)•Increase function of Council Chambers projector screen to include C.A.R.T. or electronic note taking for public meetings; and, •Increase accessibility in Town Hall with the addition of appropriate way-finding, tactile signage, assistive workstations and self -service kiosks. Transportation Training for staff and Taxi Owners/Operators licensed in Aurora consistent with the requirements of the AODA Integrated Accessibility Standards Regulation Design of Public Spaces (Built Environment) •Install Audible Pedestrian Program: Increase accessibility for pedestrians with retrofits and new development of Town intersections being equipped with Audible Pedestrian signals; •Increase and retrofit facilities to include automatic door openers; •Increase the number of accessible picnic tables throughout Town parks & facilities through regular life cycle management programs; •Increase accessibility of Town facilities and parks through the auditing and implementati on of an asset management plan based on approved budgets; •Retrofit facilities with respect to: automatic door openers, washroom, passenger loading areas, parking, signs, ramps, reception desks, change rooms, kitchen, client counters, door widening, elevators, drinking fountains, telephones, stairs/railings/ramps, sidewalks/walkways, benches and picnic tables; and, •Assist residents where needed with removal of windrows through partnerships. Compliance Monitoring The Accessibility Advisor shall monitor progress of this plan and shall coordinate and report on progress annually to the Accessibility Advisory Committee and Council through the Accessibility Plan. The Accessibility Advisor is responsible to report on Town compliance to the province, as per the provincial schedule. Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR (c) when the employer reviews its generalemergency response policiesDocumentedIndividualAccommodationPlansJanuary 1, 2014COMPLIANT28(1) Develop a written process for the development of documented individual accommodation plans for employees with disabilities. (2) The process for the development ofdocumented individual accommodation plansshall include eight prescribed elements.(3) Individual accommodation plans shall,(a) if requested, include any informationregarding accessible formats andcommunications supports provided(b) include individualized workplace emergencyresponse information(c) identify any other accommodation that is tobe provided.Town of Aurora procedures on “Modified Work Duties” and its established processes include detailed documentation for all individual accommodation plans. A Returnto Work policy also includes written details and descriptions of the individual accommodation.Where applicable, CUPE is involved in the development of individual accommodation or return to work plans.All information gathered and used in this process is protected in accordance with MFIPPA and other applicable legislation.Return to Work ProcessJanuary 1, 2014COMPLIANT29(1)(a) Develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work; (b) document the process(2) The return to work process will,(a) outline the steps the employer will take tofacilitate the return to work of employees whoTown of Aurora procedures on “Modified Work Duties” and its established processes include detailed documentation for all individualaccommodation plans. A Return to Work policy also includes written details and descriptions of the individual accommodation.Where applicable, CUPE is involved in the development of individual accommodation or return to work plans.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 66 of 77 2018 – 2024Accessibility Plan9 Design of Public Spaces (Built Environment)The Town of Aurora will meet the requirements of (Ontario Regulation 191/11) under the Accessibility For Ontarians with Disabilities Act, 2005 (AODA) and, in particular, Part IV.1 Design of Public Spaces Standards (Accessibility Standards for the Built Environment) in relation to: •Recreational trails/beach access routes; •Outdoor public-use eating areas like rest stops or picnic areas; •Outdoor play spaces, like playgrounds in municipal parks; •Exterior paths of travel, such as sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals; •Accessible parking on and off street; •Service related elements such as service counters, fixed queuing lines and waiting areas; and, •Scheduled preventative maintenance. Non-Legislated Goals In addition to the legislated goals under the AODA, the Town of Aurora is committed to additional initiatives that help ensure the Town is becoming increasingly barrier-free, including: Customer Service Hosting annual National Access Awareness Week events to inform the community about the accessibility of Town services and celebrate accessibility achievements. Employment •Conduct outreach with education institutions (elementary and high schools, colleges and universities), and Chamber of Commerce to promote employment opportunities to students with disabilities; •Partner with agencies to help facilitate workplace experiences and promote employment opportunities for persons with disabilities; •Track and monitor the percentage of accommodations provided to employees and applicants; •Deliver training to employees to foster a respectful workplace (includes training on better understanding learning disabilities equity and diversity); and, •Increase the completeness of the internal data base of persons with disabilities to reflect their representation in the workforce.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR were absent because their disability required them to be away from work; (b) use documented individual accommodationplans(3) The return to work process referenced in thissection does not replace or override any otherreturn to work process created by or under anyother statute.All information gathered and used in this process is protected in accordance with MFIPPA and other applicable legislation.Performance ManagementJanuary 1, 2014COMPLIANT30(1) An employer that uses performance management in respect of its employees shall take into account the accessibility needs of employees with disabilities, as well as the individual accommodation plans, when using its performance management process in respect of employees with disabilitiesEmployees whose performance may be impacted by a possible disability are referred to Human Resources who assists in assessment and development of an action plan if appropriate to do so.Information included in Supervisory Training and noted when this standard is discussed between the Human Resources Manager and Accessibility Advisor. Performance Review policy has been updated to reflect accommodations given to those with disabilitiesCareer Development and AdvancementJanuary 1, 2014COMPLIANT31 An employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilitiesUnless a vacant position is identified through the modified work duties as being a suitable accommodation for an individual employee, all Town of Aurora positions are posted and filled through a job competition. Competition includes the provision of suitable accommodations to candidates with a disability. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 67 of 77 2018 – 2024 Ac cessibility Plan 8 •Ensure all employees and successful applicants with disabilities are informed ofavailable supports and accommodations;•Ensure applicants with disabilities are informed of available accommodationsduring the recruitment, assessm ent and the selection processes; •Consult with employees to provide and arrange for accessible formats and communication supports; •Provide to employees, upon request, individualized workplace emergency response information; •Maintain a return to work process and provide individual documented accommodation plans for employees with disabilities when required; and, •Ensure the needs of the employees with disabilities are taken into account for the purposes of performance management, career development, advancement and redeployment. Information and Communication Supports Provide accessible information and communication to residents, visitors and employees: •Ensure Town processes for receiving and responding to feedback are accessible to people with disabilities by providing for, or arranging for, the provision of accessible formats and communication supports; •Upon request, provide accessible feedback and communication supports in consultation with the requestor, in a timely manner that takes into account the person’s accessibility needs and at no additional cost for all Town documents including emergency plans and public safety information; •Ensure Town of Aurora website(s) and web content conform to the World Wide Web Consortium Guideline (WCAG) 2.0 initially at level A and increasing to Level AA in accordance with the timelines set out by the AODA Integrated Regulation; and, •Inform the public of the availability and provide accessible materials where they exist and provide accessible formats and communication supports upon request. Accessible Taxi Services Ensure accessible taxi service is available to the public within the Town of Aurora: •Consult with the Accessibility Advisory Committee and the public to determine the proportion of on-demand accessible taxicabs required in Aurora and demonstrate progress toward meeting that need; •Ensure that no person with a disability is charged additional fees or is charged a fee for storage of mobility aids of mobility assistive devices; and, •Ensure vehicle registration and identification is visible in accordance with Provincial legislation and is available in accessible formats for passengers with disabilities.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR RedeploymentJanuary 1, 2014COMPLIANT32 An employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilitiesThe Town of Aurora has procedures for Modified Work Duties and a Return to Work Policy.ss 33 –73 Conventional and Specialized Transportation Service Providers ss 74 –77 School Transportation and FerriesTransportation Standards –Duties of Municipalities and Taxi CabsAccessible TaxicabsJanuary 1, 2013COMPLIANT79(1) Consult with its municipal accessibility advisory committee, the public and persons with disabilities to determine the proportion of on-demand accessible taxicabs required in the community. (2) Identify progress made toward meeting theneed for on-demand accessible taxicabs,including any steps that will be taken to meetthe need, inits accessibility plan.79(1) Agenda Itemforinformation & recommendationat AACFebruary 2012.Public Inputreceived at AccessibilityForum June 2012.79(2) Accessible Taxi Driver Training ineffect for all licensed Brokers/Operators in theTownof Aurora. Training includes taxidrivers whotransport persons withdisabilities. Staff Report toAAC November 2012detailedproportionate numberof “on-demand”accessible cabs.Accessible TaxicabsJuly 1, 201280(1) Any municipality that licenses taxi cabs shall ensure that owners and operators of taxicabs are prohibited, (a) from charging a higher fare or an additionalfee for persons with disabilities than for persons80(1) Town of Aurora Licensing By-Law 4258-01.P, schedule 13 is revised to reflect these changes. 80(2) (3) The Manager of By-Law Enforcement has been notified of these requirements and has implemented the Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 68 of 77 2018 – 2024Accessibility Plan7 General Accessibility and Accessibility for Ontarians with Disabilities Act Implementation Plan In addition to the AODA requirements, the Town is continuouslyworkingto increase accessibility for residents and visitors by creating additional non-legislated initiatives that support the goals set by Council in accordance with the AODA. Examples of this work include: Audible Pedestrian Signals; Increased Way-finding signage, Hearing Assist in meeting rooms, and increased accessible retrofits relating to the Design of Public Spaces Standard (Built Environment). Legislated Goals Customer Service Maintain compliance with Accessible Customer Service Standard and continue to identify additional customer service enhancements as required: •Provide accessible Customer Service training to staff, volunteers and third parties; •Receive and respond to feedback about the manner in which goods or services are provided to persons with disabilities; and, •Provide notice of service disruptions. General Requirements Meet and maintain compliance with the AODA IASR General requirement: •Complete a review of all relevant Town of Aurora by-laws, policies, procedures and guidelines to reflect the requirements of the AODA Integrated Accessibility Regulation; •Ensure the procurement of Town goods, services, facilities and kiosks include accessibility criteria and features; and, •Provide training on the AODA Integrated Accessibility Regulation and the Human Rights Act to all employees, volunteers; all persons who participate in developing the organization’s policies; and all other persons who provide goods, services or facilities on behalf of the Town of Aurora. Employment Ensure the Town of Aurora’s employment policies and practices are inclusive of people with disabilities:Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR s. 80(1)COMPLIANTs. 80(2)COMPLIANTwithout disabilities for the same trip; (b) from charging a fee for the storage ofmobility aids or mobility assistive devices(2) Ensure that owners and operators oftaxicabs place vehicle registration andidentification information on the rear bumper ofthe taxicab.(3) Ensure that owners and operators oftaxicabs make available vehicle registration andidentification information in an accessible formatto persons with disabilities who are passengersrequirements. Revisions to By-Law 4258-01.P, schedule 13 have been made. Design of Public SpaceStandardsss 80.1 –80.5 Definition, Application and SchedulesRecreational Trails & Beach Access RoutesJanuary 1, 2016ONGOING80.6 –80.15 This applies to new constructed and redeveloped recreational trails that an obligated organization intends to maintain. Obligated organizations must consult with the public and persons with disabilities. Municipalities must also consult with their municipal accessibility advisory committees.The Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informedabout the public spaces requirements.The Town will consult with the public, persons with disabilities and Accessibility Advisory CommitteeAccessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 69 of 77 2018 – 2024 Acc essibility Plan 6 •Establishing guidelines pertaining to accessibility, that staff may consider in the review of site plans and subdivision agreements (i.e., building accessibility, curb cuts on roadways, connectivity and barrier free path of travel);•Commenting on selected designated accessible parking, including: ensuring convenience to the entrance,properly identified and signed as designated accessible parking; reviewing the total number of designated accessible parking spots in relation to the total number of parking spaces in new develop ment; reviewing ways to improve the placement of existing designated parking within the Municipality; and suggesting ways to increase,wherever possible,on both public and private lands, the number of designated accessible parking spac es within the Municipality; •Commenting on the accessibility for persons with disabilities to a building, structure, or premises or part of a building,structure or premises that the Municipality purchases, contracts or significantly renovates or f or which a new lease is entered into (i.e.Aurora Town Hall, Joint Operations Centre & Aurora Family Leisure Complex); •Commenting on the proposed and existing by-laws, ser vic es, practic es, programs and policies of the Municipality and how they relate to the general public, including persons with disabilities; •Commenting on how the needs of persons with disabilities can be better served through the Municipality’s purchasing of goods and services. •Monitoring f ederal and provincial government directives and regulations and advising Council regarding same; •Conducting research on accessibility issues; and, •Liaising with other municipalities,Region of York,and local stakeholder groups on accessibility and disability issues/interests.Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR Outdoor Public Use Eating AreasJanuary 1, 2016ONGOING80.16 –80.17 Obligated organizations,shall ensure that where they construct or redevelop outdoor public use eating areas that they intend to maintain, the outdoor public use eating areas meet the following requirements:1. A minimum of 20 per cent of the tables thatare provided must be accessible to personsusing mobility aids by having knee and toeclearance underneath the table and in no caseshall there be fewer than one table in anoutdoor public use eating area that meets thisrequirement.2. The ground surface leading to and undertables that are accessible to persons usingmobility aids must be level, firm and stable.3. Tables that are accessible to persons usingmobility aids must have clear ground spacearound them that allows for a forward approachto the tablesThe Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements.Outdoor Play SpacesJanuary 1, 2016ONGOING80.18 –80.20 When constructing new or redeveloping existing outdoor play spaces, obligated organizations, shall consult on the needs of children and caregivers with various disabilities and shall do so in the following manner: The Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed aboutthe Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 70 of 77 2018 – 2024Accessibility Plan5 Accessibility Advisory CommitteeThe Accessibility Advisory Committee, established November 2002, is a municipal requirement of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Committee is comprised of a minimum of five (5) members, including: Three (3) members who are people with disabilities; One (1) Member of Council; and One (1) member who is a citizen volunteer, parent of a child with a disability, or professional from the stakeholder community. Accessibility Committee Members: •Tyler Barker – Chair •John Lenchak – Vice Chair •Councillor John Abel •Gordon Barnes •James Hoyes •Jo-anne Spitzer The purpose of the Accessibility Advisory Committee is to encourage and facilitate accessibility on behalf of all persons with disabilities by: promoting public awareness and sensitivity; encouraging co-operation among all service and interest groups to ensure an inclusive community for all persons; identifying and documenting relevant issues and concerns; improving access to housing, transportation, education, recreation, and employment which are all qualities of a five-star community; improving communication among all levels of government and serviceagencies to make recommendations regarding policy, procedure and legislation; to educate and champion needs that arise based on the Accessibility for Ontarians with Disabilities Act (2005); and recognizing that the needs of all persons, including persons with disabilities, are constantly changing. Duties and Functions of the Accessibility Advisory Committee The Committee assists Council by advising, reviewing, and making comments and recommendations of interest to/for people with disabilities, and dealing with community issues relevant to persons with disabilities. Some of the items reviewed by the Committee include: •Providing advice to Council each year regarding the preparation, implementation, and effectiveness of the municipal accessibility plan, and making recommendations on the outstanding accessible project list or items based on Council’s funding allocation for accessibility; •Providing advice to Council and Staff for compliance purposes as per the Accessibility for Ontarians with Disabilities Act (2005);Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR 1. Large organizations must consult with thepublic and persons with disabilities.2. Municipalities must also consult with theirmunicipal accessibility advisory committeesWhen constructing new or redeveloping existing play spaces that they intend to maintain,obligated organizations, other than small organizations, shall,(a) incorporate accessibility features, such assensory and active play components, forchildren and caregivers with various disabilitiesinto the design of outdoor play spaces; and(b) ensure that outdoor play spaces have aground surface that is firm, stable and hasimpact attenuating properties for injuryprevention and sufficient clearance to providechildren and caregivers with various disabilitiesthe ability to move through, in and around theoutdoor play spacepublic spaces requirements and is applying “Annex H” Accessibility Playground Guidelines.The Town will consult with the public, persons with disabilities and Accessibility Advisory Committee Exterior Paths of Travel80.21 –80.31 This applies to newly constructed and redeveloped exterior paths of travel that are outdoor sidewalks or walkways designed and constructed for pedestrian travel and are TheTown of Aurora updatedcurrent processes (i.e. Site Plan Manual) to make sure accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town updatedprocurement Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 71 of 77 2018 – 2024 Accessibility Plan 4 •Creating annual Accessibility events to highlight achievements and bringawareness to the importance of accessibility to Town services;•Meeting and maintaining compliance with all accessibility related legislation. Guiding Principles The guiding principles of the Town’s Accessibility Plan include: •Working consultatively with the Accessibility Advisory Committee and other community members to ensure the actions identified in the accessibility plan is responsive to the needs of the community; •Proactive and timely to meet the provincial compliance deadlines; •Fiscally responsible by using provincial tools, templates and guides where applicable; •Proactive to spread the cost of implementation over multiple years; •Seeking efficiencies by training all existing staff only once; •Ensuring that areas of accountability are clearly defined by implementing clauses by department; and, •Developing support tools and templates to assist staff with implementation. Structure and Governance The responsibility for the implementation of the AODA falls within the Town’s Corporate Services Accessibility Office. Accountability for the Integrated Accessibility Regulation is a shared responsibility with various departments. The Accessibility Office has overarching res ponsibility for ensuring that respective clauses are executed according to legislative requirements pertaining to the service they deliver. For example: •Accessible Taxis are led by Corporate Services; •Website compliance is led by Corpor ate Communications; •Employment requirements are led by Human Resources; •Information and communication Supports is led by Corporate Communications; •Procurement and Kiosks requirements are led by Financial Services; and, •Design of Public Spaces are led by Operational Services General clauses are led by the Corporate Services Department through the work of the Accessibility Office. Responsibilities of the Accessibility Office include, but are not limited to:development of the C orporate A cces sibility Plan, implementing legislative consultation process es , working with all levels of government on accessibility-related issues, developing and reviewing policy, creating training modules and materials, and reporting on progress to the Executive Leadership Team, Acces sibility Advisory Committee, and Council on all compliance reporting to the Province of Ontario. Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR January 1, 2016COMPLIANTintended to serve a functional purpose and not to provide a recreational experience procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements.Accessible ParkingJanuary 1, 2016COMPLIANT80.32 –80.39 Obligated organizations shall ensure that when constructing new or redeveloping off-street parking facilities that they intend to maintain, the off-street parking facilities meet the requirements set out in this PartThe Town of Aurora will review and update current processes (i.e. Site Plan Manual) to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update Zoning By-law #2213-78 and designated disabled parking By-law 4574-04.T where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements.Obtaining ServicesJanuary 1, 2016ONGOING80.40 –80.43 Obligated organizations shall meet the requirements set out in this Part in respect of the following: 1. All newly constructed service counters andfixed queuing guides.2. All newly constructed or redeveloped waitingareas.The Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements.MaintenanceJanuary 1, 2016ONGOING80.44 obligated organizations, shall ensure that their multi-year accessibility plans include the following:The Town of Aurora highlights procedures in the multi-year accessibility plan detailing preventive and emergency maintenance (inspection checklist sheets) of accessible elements for the design of public spaces. This includes procedures for dealing with temporary disruptions.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 72 of 77 2018 – 2024Accessibility Plan3 IntroductionStatement of Commitment The Town of Aurora is committed to providing equitable treatment to people with disabilities with respect to the use and benefit of Town programs, services and facilities. The Town seeks to identify and remove barriers to accessibility and prevent the creation of new barriers. The Town is working to provide services in a manner that respects the dignity and independence of all Aurora citizens, our employees and visitors. The Town of Aurora is equally dedicated to ensuring that all AODA legislated obligations are met in a timely manner and that compliance with these standards is maintained. Background The purpose of the Town of Aurora’s Accessibility Plan is to demonstrate how the Town will be implementing the legislative requirements of the Ontarians with Disabilities Act (ODA) (2001), the Accessibility for Ontarians with Disabilities Act (2005) and to manage compliance with emerging AODA regulations related to the Corporation of the Town of Aurora. In addition, the Town recognizes that there is also a need for innovation outside of the legislation, and that additional initiatives are required to either prepare for forthcoming legislationor (in some cases) to work beyond the legislation to meet resident’s accessibility needs. The Town also recognizes that achieving these objectives requires a corporate-wide approach in order to identify, remove, and prevent barriers for residents, employees, and visitors. Over the past several years, the Town of Aurora has undertaken a number of initiatives aimed at ensuringthatthe municipality remains as inclusive and barrier-free as possible. These include, but are not limited to: •Developing Town of Aurora Accessibility Plans annually as part of the requirements of the Ontarians with Disabilities Act 2001 (ODA); •Creationof a fully inclusive, accessible “Queen’s Diamond Jubilee Park” •Providing Accessible Formats; •Investing nearly $1,000,000 on accessibility retrofits in Town facilities, programs and services since 2002; •Creating an accessible taxi training program; •Training over 500 Town employees, volunteers, community partners and Town contractors on Accessibility, AODA and Human Rights; •Providing Accessible Customer Service training to all staff beyond AODA parameters. •Installing Audible Pedestrian Signals at main Town intersections;Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR 1. Procedures for preventative and emergencymaintenance of the accessible elements inpublic spaces as required under this Part.2. Procedures for dealing with temporarydisruptions when accessible elements requiredunder this Part are not in working orderCustomer ServiceStandardsss 80.45Scopeandinterpretation Establishment of PoliciesJanuary 1, 2010COMPLIANT80.46 Every provider shall develop, implement and maintain policies governing its provision of goods, services or facilities, as the case may be, to persons with disabilitiesThe Town of Aurora has documented Policy #63 Accessible Customer Service that governs provisions of goods, services or facilities to persons with disabilities. Use of Service Animals and Support PersonsJanuary 1, 2010COMPLIANT80.47 (2) If a person with a disability is accompanied by a guide dog or other service animal, the provider shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her, unless the animal is otherwise excluded by law from the premises.The Town of Aurora ensures access of all patrons to any municipalfacility with use of assistivedevices, service animals and support persons. Any support person, use of service animal and/or assistive devices are not charged a fee for the assistance for the person with a disability.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 73 of 77 2018 – 2024 Acc essibility Plan 2 Message from the Chair of the Accessibility Advisory CommitteeIt is my pleasure, on behalf of the Accessibility Advisory Committee, to present the 2018-2024 Accessibility Plan f or the T own of Aurora. This committee is dedicated to working with local members of Town Council, as well as members of the community, to further inclusion and barrier-free access in our town. In the words of former Lt. Governor David Onley, “accessibility is not a privilege, it is a right.” This report will review some of th e Town of Aurora’s recent achievements in improving accessibility. These include such projects as: installation of automatic door openers, increased accessibility in the Town Hall Council Chambers and the opening of the fully accessible Queen’s Diamond Jubilee Park. Looking to the future, our goals include: making the best use of the Internet to provide the community with information and the opportunity to provide feedback, and improving communication signage throughout Aurora relating to accessibility ser vices in T own facilities. The Town of Aurora has an opportunity to move beyond simple compliance with legislation, and demonstrate leadership throughout all of York Region. This committee pledges itself to this goal of a truly open,accessible, and inclusive Aurora. Yours Sincerely, Tyler Barker , Chair Accessibility Advisory Committee Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR (4)If a person with a disability is accompaniedby a support person, the provider shall ensurethat both persons are permitted to enter thepremises together and that the person with adisability is not prevented from having access tothe support person while on the premisesNotice of Temporary DisruptionsJanuary 1, 2010COMPLIANT80.48If, in order to obtain, use or benefit from a provider’s goods, services or facilities, persons with disabilities usually use other particular facilities or services of theprovider and if there is a temporary disruption in those other facilities or services in whole or in part, the provider shall give notice of the disruption to the publicThe Town of Aurora provides Notice of Service disruptions for any good, service, and/or facility that is disrupted. This is accomplished through templates for hard copy, press release and on-line distribution.Training for Staff, etc.January 1, 2010COMPLIANT80.49 In addition to section 7, Every provider shall ensure that every employee, volunteer, third part contractor receive training about the provision of the provider’s goods, services or facilities, as the case may be, to persons with disabilitiesAll employees, volunteers, and third party contractors receive Accessible Customer Service training. Information regarding the Accessibility for Ontarians with Disabilities Act included in Town orientation which is provided to every Town of Aurora employee. Additional training on specific elements ofAccessible Customer Service include assistive devices, support animals, support persons, notice of service disruptions and processes for feedback.The Town of Aurora has a protocol in place for managing employee training records.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 74 of 77 2018 – 2024Accessibility Plan1 Message from StaffThe Town of Aurora is dedicated to the continuous improvement ofaccessibility within the community, and achievingthe goals set by the Accessibility for Ontarians with Disabilities Act (AODA). The 2018-2024Town of Aurora Accessibility Plan outlines new accessibility initiatives, profiles past achievements which have improved accessibility, and reflects the Town’s commitment to the successful implementation of the AODA standards. By working closely with Aurora’s 2015-2018 Accessibility Advisory Committee, the Town of Aurora will acquire a better understanding of what residents and businesses have to say about the services we deliver. In addition to this important feedback, prioritization has been given to legislative and non-legislative initiatives helping further shape the 2018-2024Accessibility Plan. Moving forward, the Town of Aurora has built a solid foundation that will allow the municipality to advance and strengthen its commitment to improving accessibility for all. The Town is committed on continuously meeting standards for Information & Communication, Employment, Transportation, Design of Public Spaces, and Customer Service.By developing initiatives in these key areas, Aurora continues to identify, remove and prevent barriers that create a more inclusive community to live, work, and play. If you have questions, comments, or concernsabout accessibility within the Town of Aurora, please feel free to contact me at 905-727-3123 ext. 4392or at accessibility@aurora.ca Sincerely, Ivy Henriksen Manager of Access Aurora, Customer Service Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities ActIntegrated Accessibility Standards, Ontario Regulation 191/11 IASR Feedback Process RequiredJanuary 1, 2010COMPLIANT80.50 Every provider shall establish a process for receiving and responding to,(a)feedback about the manner in which itprovides goods, services or facilities to personswith disabilities; and(b) feedback about whether the feedbackprocess established for purposes of clause (a)complies with subsection (3)The Town of Aurora provides avenues for processes of feedback. All customer service counters provide feedback forms. Corporate Website provides electronic options for feedback among others. Feedback is processed with Accessibility Advisor and documented for follow-up and any action deemed necessary.Format of Documents January 1, 2010COMPLIANT80.51 If a provider is required to give a copy of a document to a person with a disability, the provider shall, on request, provide or arrange for the provision of the document, or the information contained in the document, to the person in an accessible format or with communication support,(a)in a timely manner that takes into accountthe person’s accessibility needs due todisability; and(b) at a cost that is no more than the regularcost charged to other personsThe Town of Aurora provides alternative formats and communication supports to persons with disabilities at no additional charge and in a timely fashion taking in account with the person’s accessibility needs. Notice is provided on corporate documents and on the website. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 75 of 77 Legisl ated Requirements ..................................................................................................16 General ........................................................................................................................16 Accessible Customer Service Standard .........................................................................16 Employment Standard ..................................................................................................16 Information & Communications Standard .......................................................................16 Transportation Standard ...............................................................................................17 Design of Public Spaces Standard ................................................................................17 Accessibility Features and Assistive Devices Available at Various Town of Aurora Facilities 18 Aurora Town Hall ..........................................................................................................18 Aurora Family Leisure Complex ....................................................................................18 Aurora Seniors Centre ..................................................................................................19 Aurora Community Centre ............................................................................................20 Aurora Cultural Centre ..................................................................................................20 Aurora Public Library ....................................................................................................20 Joint Operations Centre ................................................................................................21 Stronach Aurora Recreation Complex ...........................................................................21 Accessibility Plan Feedback Form ........................................................................................23 Appendix A – Complete Accessibility Items ..........................................................................24 Appendix B –Recommended Accessibility Items 2018 –2024 ...........................................44 Appendix C –IASR Implementation Plan 2018 –2024 .......................................................52 Contact Information Town of Aurora Corporate Ser vices 100 John West W ay,Box 1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123 Toll free: 1-800-269-3753 E-mail:accessibility@aurora.ca W ebsite:www.auror a.ca/accessibility This document is available in an Accessible Alternate Format by r equ est. 2018 –2024 Accessibility Plan Legisl ated Requirements ..................................................................................................16 General ........................................................................................................................16 Accessible Customer Service Standard .........................................................................16 Employment Standard ..................................................................................................16 Information & Communications Standard .......................................................................16 Transportation Standard ...............................................................................................17 Design of Public Spaces Standard ................................................................................17 Accessibility Features and Assistive Devices Available at Various Town of Aurora Facilities 18 Aurora Town Hall ..........................................................................................................18 Aurora Family Leisure Complex ....................................................................................18 Aurora Seniors Centre ..................................................................................................19 Aurora Community Centre ............................................................................................20 Aurora Cultural Centre ..................................................................................................20 Aurora Public Library ....................................................................................................20 Joint Operations Centre ................................................................................................21 Stronach Aurora Recreation Complex ...........................................................................21 Accessibility Plan Feedback Form ........................................................................................23 Appendix A – Complete Accessibility Items ..........................................................................24 Appendix B –Recommended Accessibility Items 2018 –2024 ...........................................44 Appendix C –IASR Implementation Plan 2018 –2024 .......................................................52 Contact Information Town of Aurora Corporate Ser vices 100 John West W ay,Box 1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123 Toll free: 1-800-269-3753 E-mail:accessibility@aurora.ca W ebsite:www.auror a.ca/accessibility This document is available in an Accessible Alternate Format by request. 2018 –2024 Accessibility Plan 2017 – 2023 Accessibility Plan Notes ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ 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______________________________________________________________________ Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 76 of 77 The Town of Aurora respects the core principles of independence, dignity, integration and equal opportunity. We are committed to providing those with disabilities equal access to Town services and programs. Questions or comments regarding this Accessibility Plan or accessibility matters can be sent to: The Town of Aurora 100 John West Way, Aurora, ON L4G 6J1 accessibility@aurora.ca • aurora.ca/accessibility • 905-727-1375 THIS DOCUMENT IS AVAILABLE IN ALTERNATE FORMATS UPON REQUEST  Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 1 Page 77 of 77 Memorandum Date: April 3, 2019 To: Accessibility Advisory Committee From: Max Le Moine, Accessibility Advisory Committee Member Re: National AccessAbility Week Proposal Recommendation 1. That the memorandum regarding National AccessAbility Week Proposal be received for information. Background National AccessAbility Week was created in response to a request from Rick Hansen following his 40,000 km Man in Motion World Tour, organized to raise awareness about the need for accessibility for people with disabilities. The week celebrates achievements made by and for people with disabilities and promotes access for people with all disabilities who encounter barriers that prevent full participation in day-to-day activities. To recognize National AccessAbility Week, the Town of Aurora intends to host an accessibility information fair, a community meet and greet with the Accessibility Advisory Committee, historical museum display and two staff lunch and learn sessions. National AccessAbility Week will be recognized from May 26, 2019 - June 1, 2019 with the goal of helping local agencies network and display information from local disability groups and support agencies servicing Aurora and the immediate area. This will occur by having information displays at the Stronach Aurora Recreation Complex and available during the meet and greet with the Accessibility Advisory Committee members. The Aurora museum has also committed to doing a museum historical disability install for the week of National AccessAbility Week at Town Hall across from Access Aurora customer service counter. Funding for the event will be coming from the Corporate Services accessibility operating budget with an estimated cost of $2000 to be used for 100 John West Way Box 1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123 ext. 4212 Email: mzawada@aurora.ca www.aurora.ca Town of Aurora Corporate Services Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 1 of 11 National AccessAbility Week Proposal April 3, 2019 Page 2 of 2 marketing materials, newspaper ad and light refreshments for the public open house/meet and greet with AAC members. Attachments National AccessAbility Week 2019 Proposal Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 2 of 11 Town of Aurora’sNational AccessAbilityWeek 2019 Proposal. Official dates: Sunday May 26thto Saturday June 1st, 2019Celebration dates: Monday May 27th–Monday June 3rd, 2019Celebration datAccessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 3 of 11 Event calendar:Information Fair: Monday May 27thto Monday June 3rd– pick up: 9:00 AM (Stronach Aurora Recreational Centre)Historical Displays: Monday May 27thto Friday May 31st(Town Hall)Lunch n Learns: Wednesday May 29thand Tuesday May 30th– 12:00 to 1:00 (CouncillChambers)Open House: Friday May 31st– 3:30 to 6:00 (Stronach Aurora Recreational Centre)Book Displays: Monday May 27thto Friday May 31st(Aurora Public Library)Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 4 of 11 Information Fair: Monday May 27thto Monday June 3rd(Town Hall)Booth pick up: Monday June 3rd,9:00 AM Unmanned information booths set up all three daysVenders I thought of:¾Community Care Access Centre (CCAC)XAlzheimer Society of York Region¾Children’s treatment Network¾March of Dimes¾Retirement homes (Chart well, Sunrise, Kingsway Cobblestone)¾Mental Health services ¾Permobility¾Canadian Association of Professionals with Disabilities¾Autism Ontario¾Music Therapy (Hailey Reiss)¾Speech / Swallowing Therapy¾Special Olympics¾Comment box for Accessibility Advisory Committee.**Any suggestions?**Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 5 of 11 Historical Displays:Monday May 27thto Friday May 31st(Town Hall)XAt Town Hall.XAsk display collection of old special equipment.XDisplay APL historical books about disabilities. Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 6 of 11 Open House!!!Friday May 31st– 3:30 to 6:00 (Stronach Aurora Recreational Centre)XMusic by people with disabilities (4:30PM to 4:50PM).XInvite venders to be at their information booths.XAurora Banner. XBook Displays.XSuggestion box for Accessibility Advisory Committee. XTown Table: councillors and committee members can answer questions and share what is going on in the town.XActivities.qXActivities.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 7 of 11 School Involvement: go through boards: Week Before (Monday May 20thto Friday May 24th)Kindergarten to Grade 41. Around-school scavenger huntTo find:XHow many accessible parking spots in school parking?XHow many push buttons does their school have?XWhere is the elevator on the first floor?2. Accessibility “passport”XGet teachers to count accessibility spots at the SARC.XGet a prize from front desk (sticker)Grade 5 to Grade 8Video Viewing Stage #1: SurveyXHow many disabled people do you know?XTrue/False Questions (Ex: you should ask before helping a person with a disability).Stage #2: Video XShare video to teachers about accessibility. (EX: TED Talk)Stage #3: get classes to amalgamate to come up with a sentence about accessibility to be posted on a board.XGet a prize from Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 8 of 11 Who’s Involved:XAccess Aurora.XMatt Zawada – Accessibility Advisor.XMax Le Moine – Accessibility Coop Student.XAccessibility Advisory Committee.XCouncillors.XOperational Services.XCommunications department.XAurora Public Library Staff.XVenders / participants.XGIS teamAccessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 9 of 11 Next steps.1.Receive motion to move forward from Accessibility Advisory Committee.2.Find out regulations and restrictions.3.Contact providers (start at beginning of April)a.Find out who’s available.b.Send out guidelines to participants (two weeks before).4.Generate lists of who / what is coming. 5.Reach out to departments. 6.Make advertisement(s).7.Generate and send out event maps.8.Make Quote Board.7.Generate and send 8.Make Quote Board.Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 10 of 11 Any Other Question?Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 2 Page 11 of 11 Memorandum Date: April 3, 2019 To: Accessibility Advisory Committee From: Matt Zawada, Accessibility Advisor Re: Wildlife Parks Trail Recommendation 1. That the memorandum regarding Wildlife Parks Trail be received for information. Background The Aurora Wildlife Park is located in the natural open space corridor north of Wellington Street East between Bayview Avenue and Leslie Street, within the area know as the East Aurora Wetland Complex. The area has been designated as a Provincially Significant Wetland by the Ministry of Natural Resources and Forests. The wildlife park is based on a proposal developed by renowned local resident, Landscape Architect and Environmentalist, David Tomlinson. As part of the detailed design of the Wildlife Park it was necessary to conduct much consultation with our major stake holder partners such as Ducks Unlimited Canada, the owners of a large land holding within the Wildlife Park, Lake Simcoe Region Conservation Authority, which is the overall approvals agency, as well as the Ministry of Natural Resources and Forests. The project is scheduled for construction in summer of 2019 and staff would therefore like to provide the Accessibility Advisory Committee an opportunity at this time to see the plan and provide any comments which they feel are necessary. Attachments Wildlife Park Trail Plan Parking Lot Area (P1)_Metrus-DG 2C (Viewport) 100 John West Way Box 1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123 ext. 4212 Email: mzawada@aurora.ca www.aurora.ca Town of Aurora Corporate Services Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 3 Page 1 of 3 x x x x x x x x xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx x x x xxxxxxxxxxxxxx x x x x x x x x x x x x SCALE: REVIEWED:SHEET NO.DESIGN:DRAWN:DATE:DRAWING NO.PROJECT NO.CONTRACT NO.70 VALLEYWOOD DRIVE, MARKHAM, ON L3R 4T5T:416.987.6161 / 905.940.6161 F:905.940.2064AURORA COMMUNITY WILDLIFE PARKTRAIL NETWORKAURORA, ONTARIOWM16-0145APRIL 2018M.F.B.REVIEWREVISIONSDATENo.60% DESIGN FOR CLIENT REVIEW 09/20/20171ENGINEER'S SEALLEGEND256.00EXISTING GROUND CONTOUREDGE OF WOODED AREAPROPERTY LINEACCESS ARROWTEMPORARY SILT SOCKSEDGE OF WATERCENTER OF WATERCOURSEREGULATORY FLOOD LIMITEVALUATED WETLANDPROPOSED GRADING CONTOUR256.00TEMPORARY FENCEPROPOSED POST AND WIRE PROPERTY LINE FENCEPROPOSED TOWN OF AURORA EASEMENT LINEtel: 905.476.0844 email: msetter@rogers.com219 Lake Drive East, Keswick Ontario L4P 3E9Mark Setter Associates LtdMSAwebsite: marksetterassociates.com90% DESIGN FOR LSRCA REVIEW04/30/20182PROPOSED ARMOURSTONE RETAINING WALLEXISTING FENCEEXISTING TREEPROPOSED PATHWAYAccessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 3 Page 2 of 3 Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019Item 3 Page 3 of 3 Memorandum Date: April 3, 2019 To: Accessibility Advisory Committee From: Matt Zawada, Accessibility Advisor Re: 2019 Community Recognition Awards Recommendation 1. That the memorandum regarding 2019 Community Recognition Awards be received for information. 2. That the Accessibility Advisory Committee members be encouraged to submit nominations for the 2019 Community Recognition Awards. Background Volunteers in Aurora are local heroes who are always willing to extend a helping hand. Their selfless work helps build a caring community and inspires others to follow in their footsteps. Aurora is committed to honouring remarkable individuals, groups or businesses that have enhanced our community. Last year more than 22 local champions were recognized for their positive impact on the Town. We need your help to identify these local heroes and celebrate their positive actions in our community. The awards recognizes the following categories: • Volunteer Service Awards (20, 25, 30, 35, 40 years) • Youth Volunteer Achievement Award • Green Award • Arts and Culture Award • Community Leadership Award • Good Neighbour Award • Good Business Award • Inclusivity Award 100 John West Way Box 1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123 ext. 4212 Email: mzawada@aurora.ca www.aurora.ca Town of Aurora Corporate Services Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 4 Page 1 of 3 2019 Community Recognition Awards April 3, 2019 Page 2 of 2 • Community Safety Award • Citizen of the Year Award Download a nomination form at aurora.ca/cra and submit it by the deadline on Friday, April 5. Winners will be contacted by the end of April. The awards will be presented at a ceremony at Aurora Town Hall in Council Chambers on Monday, May 27 at 7 p.m. Attachments Attachment #1 – Media Release Community Recognition Awards 2019 Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 4 Page 2 of 3 For immediate release Friday, March 8, 2019 Town seeks nominations for 2019 Community Recognition Awards Recognize a local hero in our community that has made a positive difference Aurora, ON – Volunteers in Aurora are local heroes who are always willing to extend a helping hand. Their selfless work helps build a caring community and inspires others to follow in their footsteps. Aurora is committed to honouring remarkable individuals, groups or businesses that have enhanced our community. Last year more than 22 local champions were recognized for their positive impact on the Town. We need your help to identify these local heroes and celebrate their positive actions in our community. The awards recognizes the following categories: • Volunteer Service Awards (20, 25, 30, 35, 40 years) • Youth Volunteer Achievement Award • Green Award • Arts and Culture Award • Community Leadership Award • Good Neighbour Award • Good Business Award • Inclusivity Award • Community Safety Award • Citizen of the Year Award Download a nomination form at aurora.ca/cra and submit it by the deadline on Friday, April 5. Winners will be contacted by the end of April. The awards will be presented at a ceremony at Aurora Town Hall in Council Chambers on Monday, May 27 at 7 p.m. Special thanks to the event sponsors: Food in Motion, Print Graphics Inc., Rotary Club of Aurora and Symposium Café. For more information about the Community Recognition Awards, please contact the Special Events Division at 905-726-4762, email sware@aurora.ca. or visit aurora.ca/cra. -30- Media contact: Michelle Outar, Communications Specialist | 905-727-3123 ext. 4229 | moutar@aurora.ca Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 4 Page 3 of 3 Public Release April 2, 2019 Town of Aurora Additional Items to Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 7 p.m., Holland Room • Item 5 – Memorandum from Accessibility Advisor Re: Accessible Trailer Application Memorandum Date: April 3, 2019 To: Accessibility Advisory Committee From: Matt Zawada, Accessibility Advisor Re: Accessible Trailer Application Recommendation 1. That the memorandum regarding Accessible Trailer Application be received for information. Background Approved by Council, the Town of Whitchurch-Stouffville bought a fully accessible, portable washroom ready to be used in March of 2017. The purpose of the trailer is to give people with disabilities the opportunity to fully participate in local events and festivals. The unit is available for rental for Municipality-supported events and school boards. In 2018 the rental price for the accessible trailer was $500 per event, plus HST, and a $550 damage deposit. The pricing structure reflected that of which was presented by Derek Bunn and Tyler Barker to the Town of Aurora’s Council when seeking their endorsement in 2016. In 2019 the Town of Whitchurch-Stouffville’s Council approved the price increase for the rental of the accessible trailer. The current pricing structure is $1,200, plus HST, per day with a damage deposit of $1,000. All requests for the accessible trailer would be considered and processed as a formal accessibility request through the Accessibility Advisor. The trailer can only be booked for events from May to October, with all requests being complete and submitted to the Town of Whitchurch-Stouffville no later than January 31 of each year. Unfortunately, the recent cost increase is budget prohibiting and the Town of Aurora will not be going ahead with the rental of the accessible trailer in 2019. 100 John West Way Box 1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123 ext. 4212 Email: mzawada@aurora.ca www.aurora.ca Town of Aurora Corporate Services Additional Items to Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 5 Page 1 of 4 Accessible Trailer Application April 3, 2019 Page 2 of 2 Attachments Accessible Trailer Brochure Additional Items to Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019 Item 5 Page 2 of 4 Accessible Trailer Rent for your May-October Outdoor Events! FEATURES: • Mobile, universal washroom • Air conditioned • Wheelchair ramp • Two fully accessible washrooms • Fully motorized adult size change table • Motorized transfer lift • Flush toilets and sinks • Locking door and “Emergency Assistance Required” notification light How to Book This unit is available for rental for Municipally supported events and school boards. Please complete the Accessible Trailer Booking Request available at www.townofws.ca/facilityrentals/ Send completed requests to facilityoperationsclerk@townofws.ca or 111 Sandiford Drive, Stouffville, ON, L4A 0Z8 For more information, please contact Facility Operations Clerk at facilityoperationsclerk@townofws.ca or 905-640-1900 Lift and Change Table; • Table and lift suitable for adult use • Patrons are required to bring their own sling and change pad • Fully motorized transfer and lift • Fully motorized change table • Washrooms have enough space for occupant and caregiver • Privacy lock and “Emergency Assistance Required” notification light and lock override. Additional Items to Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019Item 5 Page 3 of 4 Expectations Town of Whitchurch-Stouffville Staff: • Trailer will be delivered and set up by Town of Whitchurch- Stouffville staff at an agreed upon time. The trailer will also be taken down and picked up by Town staff. • A circle check will be completed with the designated representative of the renter with regards to the condition of the trailer at drop off and at pick up. • Paper products and soap will be fully stocked upon delivery, with re placement products included. • Provide orientation to trailer use to renter. Renter: • Provide a level, flat surface on concrete or asphalt that meet the requirements for the Town staff to deliver the trailer in a safe manner (see Diagram 1). Maintain set up requirements for the trailer as per Diagram 2. • Provide 20 amp power supply. An emergency generator is included in the unit. • Supply potable water to trailer. • Ensure that the trailer is pumped as required during the event. The water supply shall only be topped up at this time. • Maintain ongoing supervision of the trailer throughout the event. Please note that the trailer includes an “Emergency Assistance Needed” notification light. • Monitor use of trailer for cleanliness and replenish provided paper products and soap. • Renter will complete a general clean of the inside of the trailer – washrooms, toilets, counters, change table, etc. before trailer is picked up by staff. • When preparing for trailer pick up, trailer’s power will be disconnected, the septic shall be pumped out and all potable water emptied. • Provide clear access for truck to attach trailer for transport as per Diagram 1. Caution: The septic tank must be pumped before additional water is added. Spacing Requirements for Pick Up and Drop Off Please note that a pull through location is strongly recommended Diagram 1 Diagram 2 Layout During Event Rental Pricing $550 + HST per day, plus $550 damage deposit Additional Items to Accessibility Advisory Committee Meeting Agenda Wednesday, April 3, 2019Item 5 Page 4 of 4