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AGENDA - Accessibility Advisory Committee - 20171206 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 4 p.m. Holland Room Aurora Town Hall Public Release November 30, 2017 Town of Aurora Accessibility Advisory Committee Meeting Agenda Date: Wednesday, December 6, 2017 Time and Location: 4 p.m., Holland Room, Aurora Town Hall 1. Approval of the Agenda Recommended: That the agenda as circulated by Legislative Services be approved. 2. Declarations of Pecuniary Interest and General Nature Thereof 3. Receipt of the Minutes Accessibility Advisory Committee Meeting Minutes of November 8, 2017 Recommended: That the Accessibility Advisory Committee meeting minutes of November 8, 2017, be received for information. 4. Delegations 5. Matters for Consideration Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Page 2 of 3 1. Memorandum from Planner Re: Application for Site Plan York Region Christian Seniors Home Inc. 440 & 460 William Graham Drive Plan 65M-4442, Block 4 File Number: SP-2017-11 Related Files: OPA-2017-04, ZBA-2016-12 (Full-size drawings will be available at the meeting.) Recommended: 1. That the memorandum regarding Application for Site Plan for York Region Christian Seniors Home Inc., 440 and 460 William Graham Drive, Plan 65M-4442, Block 4, File Number: SP-2017-11, Related Files: OPA-2017- 04, ZBA-2016-12, be received; and 2. That the Accessibility Advisory Committee provide comment regarding the Site Plan Application. 2. Memorandum from Accessibility Advisor Re: Town of Aurora 2018-2024 Accessibility Plan Recommended: 1. That the memorandum regarding Town of Aurora 2018-2024 Accessibility Plan be received; and 2. That the Accessibility Advisory Committee recommend to Council: (a) That the 2018-2024 Accessibility Plan be approved. 6. Informational Items 3. Extract from Council Meeting of October 24, 2017 Re: Accessibility Advisory Committee Meeting Minutes of September 6, 2017 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Page 3 of 3 Recommended: 1. That the Extract from Council Meeting of October 24, 2017, regarding the Accessibility Advisory Committee meeting minutes of September 6, 2017, be received for information. 4. Extract from Council Meeting of November 14, 2017 Re: Accessibility Advisory Committee Meeting Minutes of October 4, 2017 Recommended: 1. That the Extract from Council Meeting of November 14, 2017, regarding the Accessibility Advisory Committee meeting minutes of October 4, 2017, be received for information. 7. New Business 8. Adjournment Town of Aurora Accessibility Advisory Committee Meeting Minutes Date: Wednesday, November 8, 2017 Time and Location: 4 p.m., Leksand Room, Aurora Town Hall Committee Members: Tyler Barker (Chair), Gordon Barnes, James Hoyes, and Jo-anne Spitzer Member(s) Absent: John Lenchak (Vice Chair) and Councillor John Abel Other Attendees: Chris Catania, Accessibility Advisor, and Nicole Trudeau, Council/Committee Secretary The Chair called the meeting to order at 4:05 p.m. 1. Approval of the Agenda Moved by James Hoyes Seconded by Jo-anne Spitzer That the agenda as circulated by Legislative Services be approved. Carried 2. Declarations of Pecuniary Interest and General Nature Thereof There were no declarations of pecuniary interest under the Municipal Conflict of Interest Act. 3. Receipt of the Minutes Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Minutes Page 1 of 4 Accessibility Advisory Committee Meeting Minutes Wednesday, November 8, 2017 Page 2 of 4 Accessibility Advisory Committee Meeting Minutes of October 4, 2017 Moved by Gordon Barnes Seconded by James Hoyes That the Accessibility Advisory Committee meeting minutes of October 4, 2017, be received for information. Carried 4. Delegations None 5. Matters for Consideration 1. Memorandum from Accessibility Advisor Re: Capital Accessibility Initiatives 2018-2024 Staff provided an overview of the appendices to the 2018 -2024 Accessibility Plan, including Appendix A – Completed Accessibility Items and Appendix B - Recommended Accessibility Items 2018-2024. The Committee discussed various capital accessibility initiatives including completed accessibility items and recommended accessibility items, along with the type of barrier to accessibility, proposed solution, associated costs, department responsible and target year completion. Moved by Jo-anne Spitzer Seconded by Gordon Barnes 1. That the memorandum regarding Capital Accessibility Initiatives 2018- 2024 be received; and 2. That the following Accessibility Advisory Committee comment regarding the Capital Accessibility Initiatives for 2018-2024 be considered by staff: (a) Request for the installation of ceiling track lifts in the Stronach Aurora Recreation Complex (SARC) and Aurora Family Leisure Complex Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Minutes Page 2 of 4 Accessibility Advisory Committee Meeting Minutes Wednesday, November 8, 2017 Page 3 of 4 (AFLC) change rooms be added to Appendix B - Recommended Accessibility Items 2018-2024. Carried 2. Memorandum from Senior Policy Planner Re: Site Plan Application (Submission 3), MBH Aurora Lodging GP Limited, Northeast Corner of Goulding Avenue and Eric T. Smith Way, Part of Lot 1, Registered Plan 65M-4324, Part 1, Plan 65R- 35666, File Number: SP-2017-04 Staff provided an overview of the site plan application, including comments submitted by the applicant in response to previous comments made by the Committee. The Committee reviewed the site plan and drawings and discussed the comments submitted by the applicant together with accessibility standards to be considered as part of the site plan application. The Committee expressed its appreciation to the applicant for their accessible considerations in this development. Moved by Gordon Barnes Seconded by James Hoyes 1. That the memorandum regarding Site Plan Application (Submission 3), MBH Aurora Lodging GP Limited, Northeast Corner of Goulding and Eric T. Smith Way, Part of Lot 1, Registered Plan 65M-4324, Part 1, Plan 65R-35666, File Number: SP-2017-04, be received; and 2. That the following Accessibility Advisory Committee comment regarding the Site Plan Application be considered by staff: (a) Request for the Accessibility Advisory Committee to arrange a tour of the hotel before final building inspection. Carried Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Minutes Page 3 of 4 Accessibility Advisory Committee Meeting Minutes Wednesday, November 8, 2017 Page 4 of 4 6. Informational Items None 7. New Business None 8. Adjournment Moved by Gordon Barnes Seconded by Jo-anne Spitzer That the meeting be adjourned at 5:20 p.m. Carried Committee recommendations are not binding on the Town unless adopted by Council. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Minutes Page 4 of 4 02- SP Memo Internal Circulation YRCSH 2017-11-24 INTERNAL MEMORANDUM DATE: November 24, 2017 TO: B. Butler, Planning and Building Services A. Bazar, Planning and Building Services A. Ierullo, Planning and Building Services G. Greidanus, Parks, Recreation and Cultural Services P. De Sario, Corporate Services J. McDonald, Central York Fire Services C. Catania, Accessibility Advisory Committee CC: Mayor and Members of Council M. Ramunno, Director of Planning and Building Services A. Mihail, Infrastructure and Environmental Services Council Secretariat, Corporate Services FROM: Caitlin Graup, Planning and Building Services Re: Application for Site Plan York Region Christian Seniors Home Inc. 440 & 460 William Graham Drive Plan 65M-4442, Block 4 File Number: SP-2017-11 Related Files: OPA-2017-04, ZBA-2016-12 A Site Plan Application has been submitted to the Planning and Building Services department for review. The Application is for Phase 2 of the Meadows of Aurora Retirement complex, which is comprised of a 7-storey building with one level of underground parking, 110 independent retirement units and 80 assisted living units, for a total of 190 units. Please find enclosed copies (where applicable) of the following materials submitted in conjunction with the subject Application: A0.1 Zoning Plan Site Servicing, Grading and Drainage Plans A1 Site Plans Stormwater Management Compliance Letter A2 Floor Plans E1 Exterior Lighting Photometrics A3 Elevations Phase I Environmental Site Assessment I would appreciate receiving your comments by Monday, December 11, 2017. Should you have any questions regarding the above noted proposal, please feel free to contact me. Attach. 100 John West Way Box 1000 Aurora, ON L4G 6J1 Phone: 905-727-3123 Ext 4347 Email: CGraup@aurora.ca www.aurora.ca Planning and Building Services Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 1 of 11 DNDNEND ENDEND ENDENDENDEND END ENDEND END END ENDSHORT TERMPARKING 14 SPACESPARKING 26 SPACESEL. CARSF I R E R O U T EVISITOR PARKING 42 SPACES(19 SPACES SERVING AS OVERFLOW FOR PHASE 2)U/G LINKPHASE 4FUTURE VISITOR PARKING 55 SPACES(33 SPACES SERVING PHASE 3)7 STOREYS110 IL UNITS80 AL UNITSLOADINGMAINENTRANCESTAFF PARKING 12 SPACESADC SECUREGARDENREFER TOLANDSCAPEAL ENTRANCEADCENTRANCESTAFFENTRANCEADC PARKING 6 SPACESU/G GARAGEU/G GARAGEMEM.CARESECURE GARDENREFER TOLANDSCAPEDRAWINGSCONDENSERSU/G LINK(FUTURE)PHASE 1A(THE GARDEN TOWER)EXISTINGPHASE 1B(THE GARDEN TOWER)UNDER CONSTRUCTIONFFE 276.90BFE 272.15EEEEF I R E R O U T EF I R E R O U T EGARABAGELOADINGU/G GARAGEFUTURE U/G GARAGEPHASE 312345678910 1112 1314151617 18 19 202122232425261234567891011121314121110987654321%0+#6+#55+406#.+%'0%'Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 2 of 11 DNDNEND ENDEND ENDENDENDEND EN D ENDEND ENDENDENDSHORT TERMPARKING 14 SPACESPARKING 26 SPACESEL. CARS PACESR PHASE 2)U/G LINK7 STOREYS110 IL UNITS80 AL UNITSLOADINGMAINENTRANCESTAFF PARKING 12 SPACESADC SECUREGARDENREFER TOLANDSCAPEAL ENTRANCEADCENTRANCESTAFFENTRANCEADC PARKING 6 SPACESU/G GARAGEU/G GARAGEMEM.CARESECURE GARDENREFER TOLANDSCAPEDRAWINGSCONDENSERSU/G LINK(FUTURE)FFE 276.90BFE 272.15EEEEF I R E R O U T EF I R E R O U T EGARABAGELOADINGFUTURE U/G GARAGEPHASE 312345678910111213141516171819202122232425261234567 891011121314121110987654321%0+#6+#55+406#.+%'0%'Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 3 of 11 5556575897151150149148147146145144020MECH. RM.152 153 143154 155PHASE IBPHASE IANEW BUILDING IBEXISTING 1A INAGEEFGABCDEFGHIJK12345671234567WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWEEEEWEEEEEEEEEEEWWWEWEWEEEEEEEEEEEEEEEEEWWWWWEEWEEEEEEEEEEp1p3p4p5p6p7p8p9WWWWWWWWWWWWWWWWWWWWWWp2EEEEEEEEEEEEEEEEEEEEEESD PTD PTD%0+#6+#55+406#.+%'0%'Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 4 of 11 MEM. BOX BEST BATH SHOWER5'x3'OPEN SHELFEPABCDEFGHIJK ABCDEFGHIJK123456741404140414041404140414041404140414041407390712535506380747066512345672630 WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW1755 3585 4435 4135 4135 4135 3880 1755 2630 300363025403220100010004980322511853002435490 1055 WWWWWWWWWW4135 4135 4135 4135 4135 4135 4135 4135 750 750 750 750WWWWWWWWWWWW WWW325EEEEE EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE1A-4.21A-4.2SDPTDSDPTDELECMECHMEMORY CARE(OAKDALE MANOR)NURSERECEIVINGWALKERS/SCOOTERSWORKMARKETINGPRESENTATIONCENTREGARBAGEADMISSIONSOVERHEADDOORRECEPTIONKITCHENETTEBOARD ROOMHAIRCAREMAILCACFBUILDINGCLERKHR &ACCOUNTINGMOVE-INSDELIVERIESEXEC. DIRASSISTEXEC. DIRTUCKCHANGEPHYSIOTHERAPYHEARINGLABOPTOMETRISTPODIATRISTRECEP-TIONWELLNESS CENTRE(BETHESDA WELLNESS CENTRE)FILESEXAMDENTALEXAMIL/AL ACCESSWEST TOWERMAINENTRANCEMOVE-INIL/AL ACCESSEAST TOWERMAITRE'DMAITRE'DMOVE-INASSIST.ADMINCOPYWCWCMEM. CARE ENTRYFIREPLACELOUNGE(FIRESIDELOUNGE)DINING - 20 SEATSHOME KITCHENepSLIDERSRENTAL500 sq.ftWELLNESSSUITESPAACTIVITYEXAMDRY STORESKITCHENFILESKITCHENSTORAGESCOOTERSTORAGEGROUPDININGDIETARYJAN.SERVERYDISHWASH.BISTROCARTWASHGARBAGERESTAURANT/DINING(THE UPPER ROOM)130 SEATSHOMEROOMWAITINGOPE N SHELFEP BEST BATHSHOWER5'x3'MEM. BOXOPE N SH ELFEP BEST BATHSHOWER5'x3'MEM. BOXOPEN S HE LFEP OPEN SHELFEPMEM. BOXBEST BATHSHOWER5'x3'OPE N SHELFEP MEM. BOXBEST BATHSHOWER5'x3'OPEN SH ELFEPBEST BATHSHOWER5'x3'BEST BATHSHOWER5'x3'MEM. BOXMEM. BOXBEST BATHSHOWER5'x3'OPE N SH E LFEP MEM. BOX BEST BATHSHOWER5'x3'OPEN SHELFEP MEM. BOX BEST BATHSHOWER5'x3'OPEN SHELFEP LAB101STUDIO102STUDIO103STUDIO104STUDIO105STUDIO106STUDIO107STUDIO1081 BDRM109STUDIO110STUDIO111STUDIO112STUDIO113STUDIO114STUDIO115STUDIO116STUDIO117STUDIO118STUDIO119STUDIO120STUDIO%0+#6+#55+406#.+%'0%'Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 5 of 11 BEST BATHSHOWER5'x3' EPSLIDERSCOMM BAR FRIDGE M.W.BEST BATHSHOWER5'x3'ABCDEFGHIJKABCDEFGHIJK123456741404140414041404140414041404140414041407390712535506380747066512345672630 WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW1755 3585 4435 4135 4135 4135 3880 1755 2630 300363025403220100010004980322511853002435490 1055 WWWWWWWWWW4135 4135 4135 4135 4135 4135 4135 4135 750 750 750 750WWWWWWWWWWWW WWW325EEEEE EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEPSLIDE RS COMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3'BEST BATHSHOWER5'x3'BEST BATHSHOWER5'x3' EPSLIDERSCOMM BAR FRIDGE M.W. BEST BATHSHOWER5'x3'epSLIDERSEPSLIDERSCOMM BAR FRIDGE M.W. ep SLIDERSEPSLIDERS COMMBAR FRIDGEM.W.SPAEPSLIDERS COMMBAR FR IDGEM.W.BEST BAT H SHOWER5'x3'DININGLOUNGEPATIOSLIDERS SOLARIUM375 sq.ftSTUDIOMEDSRES.LAUNDRYNURSESTATIONSOILED UTILITY60 SEATSLOUNGELOUNGEBathBath BEST BATHSHOWER5'x3'EPSLIDER SCOMMBAR FRIDGEM.W.electrical365 sq.ftSTUDIOEP SLIDERS COMMBAR FR IDG EM.W.ACTIVITYepEPSLIDE R S COMMBAR FRIDGEM.W.Bath WALKERSASSISTED LIVING FLOOR(THE SANDALWOOD TERRACE)BEST BATHSHOWER5'x3'EPSLIDERSCOMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3'EPSLIDERSCOMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3'EPSLIDERSCOMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3'EPSLIDERSCOMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3'EPSLIDERSCOMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3' EPSLIDERS COMM BAR FRIDGEM.W. EPSLIDERS COMM BAR FRIDGEM.W. BEST BATHSHOWER5'x3' EPSLIDERS COMM BAR FRIDGEM.W. EPSLIDERS COMM BAR FRIDGEM.W.EPSLIDERSCOMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3'EPSLIDERSCOMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3'BEST BATHSHOWER5'x3'BEST BATHSHOWER5'x3'EPSLIDERSCOMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3' BEST BATHSHOWER5'x3' EPSLIDERS COMM BAR FRIDGEM.W.BEST BATHSHOWER5'x3'BAR FRIDGE M.W. BEST BATH SHOWER5'x3' BEST BATHSHOWER5'x3'EPSLIDERS COMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3'EPSLIDERS COMMBAR FRIDGEM.W.BEST BATHSHOWER5'x3'EPSLIDER SCOMMBAR FRIDGEM.W.201STUDIO202STUDIO203STUDIO204STUDIO205STUDIO206STUDIO207STUDIO2091 BDRM210STUDIO211STUDIO212STUDIO213STUDIO214STUDIO215STUDIO216STUDIO217STUDIO218STUDIO219STUDIO220STUDIO221STUDIO208STUDIO2221 BDRM2231 BDRM224STUDIO225STUDIO226STUDIO227STUDIO2291 BDRM2301 BDRM231STUDIO232STUDIO233STUDIO234STUDIO235STUDIO236STUDIO237STUDIO238STUDIO239STUDIO240STUDIO241STUDIO242STUDIO244STUDIO245STUDIO246STUDIO247STUDIO248STUDIO249STUDIO250STUDIO2431 BDRM251STUDIO252STUDIO253STUDIO254STUDIO255STUDIO256STUDIO257STUDIO258STUDIO259STUDIO260STUDIO228STUDIO%0+#6+#55+406#.+%'0%'Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 6 of 11 301SUITE G1 BDRM302SUITE D2 BDRM305SUITE B12 BDRM306SUITE B32 BDRM307SUITE B12 BDRM308SUITE B32 BDRM309SUITE C2 BDRM311SUITE F2 BDRM312SUITE G1 BDRM313SUITE D2 BDRM316SUITE B12 BDRM317SUITE B32 BDRM318SUITE B12 BDRM319SUITE B32 BDRM320SUITE C2 BDRM322SUITE F2 BDRMABCDEFGHIJKABCDEFGHIJK41404140414041404140414041404140414041402630 WWWWWWWWWWWWWWWWW1755 3585 4435 4135 4135 300363025403220100010004980322511853002435490 1055 WW750WWWWWWWWW WWW325 EEEEEEEEEEEEEEEEEEEEEEEEEEEEEE310SUITE E2 BDRM321SUITE E2 BDRM%0+#6+#55+406#.+%'0%'Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 7 of 11 *01SUITE G1 BDRM*02SUITE D2 BDRM*03SUITE D12 BDRM*04SUITE A2 BDRM*05SUITE B12 BDRM*06SUITE B32 BDRM*07SUITE B12 BDRM*08SUITE B32 BDRM*09SUITE C2 BDRM*11SUITE F2 BDRM2630 WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW1755 3585 4435 4135 4135 4135 3880 1755 2630 300363025403220100010004980322511853002435490 1055 WWWWWWWWWW4135 4135 4135 4135 4135 4135 4135 4135 750 750 750 750WWWWWWWWWWWW325 *10SUITE E2 BDRM*12SUITE G1 BDRM*13SUITE D2 BDRM*14SUITE D12 BDRM*15SUITE A2 BDRM*16SUITE B12 BDRM*17SUITE B32 BDRM*18SUITE B12 BDRM*19SUITE B32 BDRM*20SUITE C2 BDRM*22SUITE F2 BDRMEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE*21SUITE E2 BDRM%0+#6+#55+406#.+%'0%'Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 8 of 11 0000+4500+4000-4750+2950+2950+3500+2950+900+2950 T/O PARAPETROOFSEVENTH FLOORSIXTH FLOORFIFTH FLOORFOURTH FLOORTHIRD FLOORSECOND FLOORGROUND FLOORBASEMENTEXTERIOR FIN. LEGENDA-3.11SCALE: 1:150EAST ELEVATION - WEST TOWERA-3.12SCALE: 1:150NORTH ELEVATION - WEST TOWERA-3.13SCALE: 1:150WEST ELEVATION - WEST TOWERA-3.14SCALE: 1:150SOUTH ELEVATION - WEST TOWER%0+#6+#55+406#.+%'0%'Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 9 of 11 0000+4500+4000-4750+2950+2950+3500+2950+900+2950 T/O PARAPETROOFSEVENTH FLOORSIXTH FLOORFIFTH FLOORFOURTH FLOORTHIRD FLOORSECOND FLOORGROUND FLOORBASEMENTEXTERIOR FIN. LEGENDA-3.21SCALE: 1:150NORTH ELEVATION - MAIN ENTRANCEA-3.22SCALE: 1:150SOUTH ELEVATION%0+#6+#55+406#.+%'0%'Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 10 of 11 PONDEXTERIOR FIN. LEGENDA-3.31SCALE: 1:150EAST ELEVATION - EAST TOWER%0+#6+#55+406#.+%'0%'Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 1 Page 11 of 11 Memorandum Date: December 6, 2017 To: Accessibility Advisory Committee From: Chris Catania, Accessibility Advisor Re: Town of Aurora 2018-2024 Accessibility Plan Recommendations 1.That the memorandum regarding Town of Aurora 2018-2024 Accessibility Plan be received; and 2.That the Accessibility Advisory Committee recommend to Council: (a)That the Town of Aurora 2018-2024 Accessibility Plan be approved. Background The Town of Aurora Accessibility Plan was established in 2003 as part of the legislative requirement under the Ontarians with Disabilities Act, 2001 (ODA) and is reviewed and updated on an annual basis. Under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) specifically relating to Ontario Regulation 191/11 (Integrated Accessibility Standards), municipalities must also establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization’s strategy to prevent and remove barriers. The multi- year accessibility plan is required to be reviewed and updated at least once every five years. The 2018-2024 Accessibility Plan will be reviewed and updated annually satisfying the legislative requirements of both the ODA and the AODA. Attachments Attachment 1 - Town of Aurora 2018-2024 Accessibility Plan 100 John West Way Box 1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123 ext. 4212 Email: ccatania@aurora.ca www.aurora.ca Town of Aurora Corporate Services Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 1 of 72 2018 – 2024 Accessibility Plan Table of Contents Table of Contents ............................................................................................................. i Contact Information ......................................................................................................ii Message from Staff ......................................................................................................... 1 Message from the Chair of the Accessibility Advisory Committee ................................... 2 Introduction ..................................................................................................................... 3 Statement of Commitment ........................................................................................... 3 Background ................................................................................................................. 3 Guiding Principles ........................................................................................................ 4 Structure and Governance ........................................................................................... 4 Accessibility Advisory Committee ............................................................................. 5 Duties and Functions of the Accessibility Advisory Committee ................................ 5 General Accessibility and Accessibility for Ontarians with Disabilities Act Implementation Plan ................................................................................................................................. 7 Legislated Goals .......................................................................................................... 7 Customer Service ..................................................................................................... 7 General Requirements ............................................................................................. 7 Employment ............................................................................................................. 7 Information and Communication Supports ............................................................... 8 Accessible Taxi Services ......................................................................................... 8 Design of Public Spaces (Built Environment) ........................................................... 9 Non-Legislated Goals .................................................................................................. 9 Customer Service ..................................................................................................... 9 Employment ............................................................................................................. 9 Information and Communication ............................................................................ 10 Transportation ........................................................................................................ 10 Design of Public Spaces (Built Environment) ......................................................... 10 Compliance Monitoring .............................................................................................. 10 Overview of 2009-2017 Accessibility Items and Barriers Removed .............................. 11 Increased Awareness Across The Corporation ...................................................... 11 Attachment 1 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 2 of 72 2018 – 2024 Accessibility Plan Removal of Physical Barriers ................................................................................. 12 Improved Communication with Visitors/Residents with Disabilities ........................ 13 Accessible Community Events & Community Engagement ................................... 14 Community Recognition and Awards ..................................................................... 15 Legislated Requirements ........................................................................................... 16 General .................................................................................................................. 16 Accessible Customer Service Standard ................................................................. 16 Employment Standard ............................................................................................ 16 Information & Communications Standard ............................................................... 16 Transportation Standard ........................................................................................ 17 Design of Public Spaces Standard ......................................................................... 17 Accessibility Features and Assistive Devices Available at Various Town of Aurora Facilities ..................................................................................................................... 18 Aurora Town Hall ................................................................................................... 18 Aurora Family Leisure Complex ............................................................................. 18 Aurora Seniors Centre ........................................................................................... 19 Aurora Community Centre ..................................................................................... 20 Aurora Cultural Centre ........................................................................................... 20 Aurora Public Library .............................................................................................. 20 Joint Operations Centre ......................................................................................... 21 Stronach Aurora Recreation Complex .................................................................... 21 Accessibility Plan Feedback Form ................................................................................ 23 Appendix A – Complete Accessibility Items ................................................................. 24 Appendix B – Recommended Accessibility Items 2018 – 2024 ..................................... 42 Appendix C – IASR Implementation Plan 2018 – 2024 ................................................. 53 Contact Information Town of Aurora Corporate Services 100 John West Way, Box 1000 Aurora, Ontario L4G 6J1 Phone: 905-727-3123, Ext. 4212 Toll free: 1-800-269-3753, Ext. 4212 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 3 of 72 2018 – 2024 Accessibility Plan E-mail: accessibility@aurora.ca Website: www.aurora.ca/accessibility This document is available in an Accessible Alternate Format by request. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 4 of 72 2018 – 2024 Accessibility Plan 1 Message from Staff The Town of Aurora is dedicated to the continuous improvement of accessibility within the community, and achieving the goals set by the Accessibility for Ontarians with Disabilities Act (AODA). The 2018-2024 Town of Aurora Accessibility Plan outlines new accessibility initiatives, profiles past achievements which have improved accessibility, and reflects the Town’s commitment to the successful implementation of the AODA standards. By working closely with Aurora’s 2015-2018 Accessibility Advisory Committee, the Town of Aurora will acquire a better understanding of what residents and businesses have to say about the services we deliver. In addition to this important feedback, prioritization has been given to legislative and non-legislative initiatives helping further shape the 2018-2024 Accessibility Plan. Moving forward, the Town of Aurora has built a solid foundation that will allow the municipality to advance and strengthen its commitment to improving accessibility for all. The Town is committed on continuously meeting standards for Information & Communication, Employment, Transportation, Design of Public Spaces, and Customer Service. By developing initiatives in these key areas, Aurora continues to identify, remove and prevent barriers that create a more inclusive community to live, work, and play. If you have questions, comments, or concerns about accessibility within the Town of Aurora, please feel free to contact me at 905-727-3123 ext. 4212 or at accessibility@aurora.ca Sincerely, Chris Catania Accessibility Advisor Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 5 of 72 2 Message from the Chair of the Accessibility Advisory Committee It is my pleasure, on behalf of the Accessibility Advisory Committee, to present the 2018-2024 Accessibility Plan for the Town of Aurora. This committee is dedicated to working with local members of Town Council, as well as members of the community, to further inclusion and barrier-free access in our town. In the words of former Lt. Governor David Onley, “accessibility is not a privilege, it is a right.” This report will review some of the Town of Aurora’s recent achievements in improving accessibility. These include such projects as: installation of automatic door openers, increased accessibility in the Town Hall Council Chambers and the opening of the fully accessible Queen’s Diamond Jubilee Park. Looking to the future, our goals include: making the best use of the Internet to provide the community with information and the opportunity to provide feedback, and improving communication signage throughout Aurora relating to accessibility services in Town facilities. The Town of Aurora has an opportunity to move beyond simple compliance with legislation, and demonstrate leadership throughout all of York Region. This committee pledges itself to this goal of a truly open, accessible, and inclusive Aurora. Yours Sincerely, Tyler Barker, Chair Accessibility Advisory Committee 2018 – 2024 Accessibility Plan Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 6 of 72 2018 – 2024 Accessibility Plan 3 Introduction Statement of Commitment The Town of Aurora is committed to providing equitable treatment to people with disabilities with respect to the use and benefit of Town programs, services and facilities. The Town seeks to identify and remove barriers to accessibility and prevent the creation of new barriers. The Town is working to provide services in a manner that respects the dignity and independence of all Aurora citizens, our employees and visitors. The Town of Aurora is equally dedicated to ensuring that all AODA legislated obligations are met in a timely manner and that compliance with these standards is maintained. Background The purpose of the Town of Aurora’s Accessibility Plan is to demonstrate how the Town will be implementing the legislative requirements of the Ontarians with Disabilities Act (ODA) (2001), the Accessibility for Ontarians with Disabilities Act (2005) and to manage compliance with emerging AODA regulations related to the Corporation of the Town of Aurora. In addition, the Town recognizes that there is also a need for innovation outside of the legislation, and that additional initiatives are required to either prepare for forthcoming legislation or (in some cases) to work beyond the legislation to meet resident’s accessibility needs. The Town also recognizes that achieving these objectives requires a corporate-wide approach in order to identify, remove, and prevent barriers for residents, employees, and visitors. Over the past several years, the Town of Aurora has undertaken a number of initiatives aimed at ensuring that the municipality remains as inclusive and barrier-free as possible. These include, but are not limited to: •Developing Town of Aurora Accessibility Plans annually as part of the requirements of the Ontarians with Disabilities Act 2001 (ODA); •Creation of a fully inclusive, accessible “Queen’s Diamond Jubilee Park” •Providing Accessible Formats; •Investing nearly $1,000,000 on accessibility retrofits in Town facilities, programs and services since 2002; •Creating an accessible taxi training program; •Training over 500 Town employees, volunteers, community partners and Town contractors on Accessibility, AODA and Human Rights; •Providing Accessible Customer Service training to all staff beyond AODA parameters. •Installing Audible Pedestrian Signals at main Town intersections; Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 7 of 72 2018 – 2024 Accessibility Plan 4 •Creating annual Accessibility events to highlight achievements and bring awareness to the importance of accessibility to Town services; •Meeting and maintaining compliance with all accessibility related legislation. Guiding Principles The guiding principles of the Town’s Accessibility Plan include: •Working consultatively with the Accessibility Advisory Committee and other community members to ensure the actions identified in the accessibility plan is responsive to the needs of the community; •Proactive and timely to meet the provincial compliance deadlines; •Fiscally responsible by using provincial tools, templates and guides where applicable; •Proactive to spread the cost of implementation over multiple years; •Seeking efficiencies by training all existing staff only once; •Ensuring that areas of accountability are clearly defined by implementing clauses by department; and, •Developing support tools and templates to assist staff with implementation. Structure and Governance The responsibility for the implementation of the AODA falls within the Town’s Corporate Services Accessibility Office. Accountability for the Integrated Accessibility Regulation is a shared responsibility with various departments. The Accessibility Office has overarching responsibility for ensuring that respective clauses are executed according to legislative requirements pertaining to the service they deliver. For example: •Accessible Taxis are led by Corporate Services; •Website compliance is led by Corporate Communications; •Employment requirements are led by Human Resources; •Information and communication Supports is led by Corporate Communications; •Procurement and Kiosks requirements are led by Financial Services; and, •Design of Public Spaces are led by Operational Services General clauses are led by the Corporate Services Department through the work of the Accessibility Office. Responsibilities of the Accessibility Office include, but are not limited to: development of the Corporate Accessibility Plan, implementing legislative consultation processes, working with all levels of government on accessibility-related issues, developing and reviewing policy, creating training modules and materials, and reporting on progress to the Executive Leadership Team, Accessibility Advisory Committee, and Council on all compliance reporting to the Province of Ontario. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 8 of 72 2018 – 2024 Accessibility Plan 5 Accessibility Advisory Committee The Accessibility Advisory Committee, established November 2002, is a municipal requirement of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Committee is comprised of a minimum of five (5) members, including: Three (3) members who are people with disabilities; One (1) Member of Council; and One (1) member who is a citizen volunteer, parent of a child with a disability, or professional from the stakeholder community. Accessibility Committee Members: •Tyler Barker – Chair •John Lenchak – Vice Chair •Councillor John Abel •Gordon Barnes •James Hoyes •Jo-anne Spitzer The purpose of the Accessibility Advisory Committee is to encourage and facilitate accessibility on behalf of all persons with disabilities by: promoting public awareness and sensitivity; encouraging co-operation among all service and interest groups to ensure an inclusive community for all persons; identifying and documenting relevant issues and concerns; improving access to housing, transportation, education, recreation, and employment which are all qualities of a five-star community; improving communication among all levels of government and service agencies to make recommendations regarding policy, procedure and legislation; to educate and champion needs that arise based on the Accessibility for Ontarians with Disabilities Act (2005); and recognizing that the needs of all persons, including persons with disabilities, are constantly changing. Duties and Functions of the Accessibility Advisory Committee The Committee assists Council by advising, reviewing, and making comments and recommendations of interest to/for people with disabilities, and dealing with community issues relevant to persons with disabilities. Some of the items reviewed by the Committee include: •Providing advice to Council each year regarding the preparation, implementation, and effectiveness of the municipal accessibility plan, and making recommendations on the outstanding accessible project list or items based on Council’s funding allocation for accessibility; •Providing advice to Council and Staff for compliance purposes as per the Accessibility for Ontarians with Disabilities Act (2005); Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 9 of 72 2018 – 2024 Accessibility Plan 6 •Establishing guidelines pertaining to accessibility, that staff may consider in the review of site plans and subdivision agreements (i.e., building accessibility, curb cuts on roadways, connectivity and barrier free path of travel); •Commenting on selected designated accessible parking, including: ensuring convenience to the entrance, properly identified and signed as designated accessible parking; reviewing the total number of designated accessible parking spots in relation to the total number of parking spaces in new development; reviewing ways to improve the placement of existing designated parking within the Municipality; and suggesting ways to increase, wherever possible, on both public and private lands, the number of designated accessible parking spaces within the Municipality; •Commenting on the accessibility for persons with disabilities to a building, structure, or premises or part of a building, structure or premises that the Municipality purchases, contracts or significantly renovates or for which a new lease is entered into i.e. Aurora Town Hall, Joint Operations Centre & Aurora Family Leisure Complex; •Commenting on the proposed and existing by-laws, services, practices, programs and policies of the Municipality and how they relate to the general public, including persons with disabilities; •Commenting on how the needs of persons with disabilities can be better served through the Municipality’s purchasing of goods and services. •Monitoring federal and provincial government directives and regulations and advising Council regarding same; •Conducting research on accessibility issues; and, •Liaising with other municipalities, Region of York, and local stakeholder groups on accessibility and disability issues/interests. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 10 of 72 2018 – 2024 Accessibility Plan 7 General Accessibility and Accessibility for Ontarians with Disabilities Act Implementation Plan In addition to the AODA requirements, the Town is continuously working to increase accessibility for residents and visitors by creating additional non-legislated initiatives that support the goals set by Council in accordance with the AODA. Examples of this work include: Audible Pedestrian Signals; Increased Way-finding signage, Hearing Assist in meeting rooms, and increased accessible retrofits relating to the Design of Public Spaces Standard (Built Environment). Legislated Goals Customer Service Maintain compliance with Accessible Customer Service Standard and continue to identify additional customer service enhancements as required: •Provide accessible Customer Service training to staff, volunteers and third parties; •Receive and respond to feedback about the manner in which goods or services are provided to persons with disabilities; and, •Provide notice of service disruptions. General Requirements Meet and maintain compliance with the AODA IASR General requirement: •Complete a review of all relevant Town of Aurora by-laws, policies, procedures and guidelines to reflect the requirements of the AODA Integrated Accessibility Regulation; •Ensure the procurement of Town goods, services, facilities and kiosks include accessibility criteria and features; and, •Provide training on the AODA Integrated Accessibility Regulation and the Human Rights Act to all employees, volunteers; all persons who participate in developing the organization’s policies; and all other persons who provide goods, services or facilities on behalf of the Town of Aurora. Employment Ensure the Town of Aurora’s employment policies and practices are inclusive of people with disabilities: Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 11 of 72 2018 – 2024 Accessibility Plan 8 •Ensure all employees and successful applicants with disabilities are informed of available supports and accommodations; •Ensure applicants with disabilities are informed of available accommodations during the recruitment, assessment and the selection processes; •Consult with employees to provide and arrange for accessible formats and communication supports; •Provide to employees, upon request, individualized workplace emergency response information; •Maintain a return to work process and provide individual documented accommodation plans for employees with disabilities when required; and, •Ensure the needs of the employees with disabilities are taken into account for the purposes of performance management, career development, advancement and redeployment. Information and Communication Supports Provide accessible information and communication to residents, visitors and employees: •Ensure Town processes for receiving and responding to feedback are accessible to people with disabilities by providing for, or arranging for, the provision of accessible formats and communication supports; •Upon request, provide accessible feedback and communication supports in consultation with the requestor, in a timely manner that takes into account the person’s accessibility needs and at no additional cost for all Town documents including emergency plans and public safety information; •Ensure Town of Aurora website(s) and web content conform to the World Wide Web Consortium Guideline (WCAG) 2.0 initially at level A and increasing to Level AA in accordance with the timelines set out by the AODA Integrated Regulation; and, •Inform the public of the availability and provide accessible materials where they exist and provide accessible formats and communication supports upon request. Accessible Taxi Services Ensure accessible taxi service is available to the public within the Town of Aurora: •Consult with the Accessibility Advisory Committee and the public to determine the proportion of on-demand accessible taxicabs required in Aurora and demonstrate progress toward meeting that need; •Ensure that no person with a disability is charged additional fees or is charged a fee for storage of mobility aids of mobility assistive devices; and, •Ensure vehicle registration and identification is visible in accordance with Provincial legislation and is available in accessible formats for passengers with disabilities. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 12 of 72 2018 – 2024 Accessibility Plan 9 Design of Public Spaces (Built Environment) The Town of Aurora will meet the requirements of (Ontario Regulation 191/11) under the Accessibility For Ontarians with Disabilities Act, 2005 (AODA) and, in particular, Part IV.1 Design of Public Spaces Standards (Accessibility Standards for the Built Environment) in relation to: •Recreational trails/beach access routes; •Outdoor public-use eating areas like rest stops or picnic areas; •Outdoor play spaces, like playgrounds in municipal parks; •Exterior paths of travel, such as sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals; •Accessible parking on and off street; •Service related elements such as service counters, fixed queuing lines and waiting areas; and, •Scheduled preventative maintenance. Non-Legislated Goals In addition to the legislated goals under the AODA, the Town of Aurora is committed to additional initiatives that help ensure the Town is becoming increasingly barrier-free, including: Customer Service Hosting annual National Access Awareness Week events to inform the community about the accessibility of Town services and celebrate accessibility achievements. Employment •Conduct outreach with education institutions (elementary and high schools, colleges and universities), and Chamber of Commerce to promote employment opportunities to students with disabilities; •Partner with agencies to help facilitate workplace experiences and promote employment opportunities for persons with disabilities; •Track and monitor the percentage of accommodations provided to employees and applicants; •Deliver training to employees to foster a respectful workplace (includes training on better understanding learning disabilities equity and diversity); and, •Increase the completeness of the internal data base of persons with disabilities to reflect their representation in the workforce. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 13 of 72 2018 – 2024 Accessibility Plan 10 Information and Communication •Increase hearing assist such as closed captioning to viewers of Rogers Cable TV/Streaming for Town Council meetings; •Increase function of Council Chambers projector screen to include C.A.R.T. or electronic note taking for public meetings; and, •Increase accessibility in Town Hall with the addition of appropriate way-finding, tactile signage, assistive workstations and self-service kiosks. Transportation Training for staff and Taxi Owners/Operators licensed in Aurora consistent with the requirements of the AODA Integrated Accessibility Standards Regulation Design of Public Spaces (Built Environment) •Install Audible Pedestrian Program: Increase accessibility for pedestrians with retrofits and new development of Town intersections being equipped with Audible Pedestrian signals; •Increase and retrofit facilities to include automatic door openers; •Increase the number of accessible picnic tables throughout Town parks & facilities through regular life cycle management programs; •Increase accessibility of Town facilities and parks through the auditing and implementation of an asset management plan based on approved budgets; •Retrofit facilities with respect to: automatic door openers, washroom, passenger loading areas, parking, signs, ramps, reception desks, change rooms, kitchen, client counters, door widening, elevators, drinking fountains, telephones, stairs/railings/ramps, sidewalks/walkways, benches and picnic tables; and, •Assist residents where needed with removal of windrows through partnerships. Compliance Monitoring The Accessibility Advisor shall monitor progress of this plan and shall coordinate and report on progress annually to the Accessibility Advisory Committee and Council through the Accessibility Plan. The Accessibility Advisor is responsible to report on Town compliance to the province, as per the provincial schedule. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 14 of 72 2018 – 2024 Accessibility Plan 11 Overview of 2009-2016 Accessibility Items and Barriers Removed Several legislated and non-legislated improvements and community initiatives have increased opportunities for persons with disabilities to enjoy our beautiful Town. Highlights of our Accomplishments include: Increased Awareness Across The C orporation •Continued awareness of the Accessible Customer Service standard ensuring that all residents and visitors with disabilities are treated with respect, dignity, inclusion and independence and are welcome at all of our facilities and municipal programs; •In addition to the Accessible Customer Service Policy, there are several improvements in day-to-day procedures incorporating accessibility at various department counters. Staff is better equipped to assist customers with disabilities with resources that are available to them; •Revised By-Law distinguishing pets from service animals allowing access into Town facilities, property, and programs; •New Town employees and Members of Council receive AODA-related training, including disability awareness and sensitivity, to gain resources and tools on how to better assist a customer with a disability; •As a condition of licensing, Taxi owners/operators provided AODA Customer Service training including requirements under the Integrated Accessibility Standard in respect to tariffs, registration and identification information; •Municipal procurement process has incorporated AODA related requirements since 2009 and over the years, the Town has been more diligent and equipped to provide various supports to municipal vendors and contractors to assist them in their AODA compliance; •Increased recruitment of diversity within Human Resource practices; •Increased sensitivity training for Operators removing winter snow, lessoning windrows near residential driveways; •Trained staff in conducting Built Environment accessibility audits that increase accessibility in facilities and open spaces (i.e. Victoria Hall); •Keynote diversity/inclusion presentations including Canadian Paralympic Association “Changing Lives, Changing Minds” to Town staff working with children with disabilities; •Staff support on the Town intranet providing “Accessible Resources” folder; •Accessible Considerations included on all Council reports; and, •“Got Access” corporate guide for an accessible Aurora booklet. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 15 of 72 2018 – 2024 Accessibility Plan 12 Removal of Physical Barriers •Additional seating and respite bench areas set up in Municipal buildings including Town Hall; •Final Completion of the Nokiidaa Trail connecting Aurora, Newmarket, and East Gwillimbury providing seamless access for all citizens; •Support provided to “Doors Open” locations to assist with Accessibility including the loan of wheelchairs and a temporary ramp set up at Hillary House, Aurora’s National landmark; •Addition of accessible ramps at the Cenotaph; •Support provided for Remembrance Day including use of assistive devices; •Creation of a fully inclusive and accessible Queen’s Diamond Jubilee Park •Self-checkout units designed at the Aurora Public Library for mobility aids including wheelchair accessibility; •Patient “Hoyer” lift for the Aquatics Department at the Stronach Aurora Recreation Complex and Aurora Family Leisure Complex. In addition, a permanent Aquatic hydraulic lift for access into the Lap Pool for users; •Continued accessible wheelchair seating area offered in Council Chambers when needed for meetings (Interior Council ramp too cumbersome for some residents with disabilities); •Paved trail pathway through Aurora Community Arboretum; •Installation of accessible Water Fountains and Bottle Fill Stations at Facilities; •A partnership with the IES Roads Crew and By-law was arranged to increase Accessible Parking Spots within the Town Park quadrant to assist accessible parking needs within this active area of Town; •Bus Shelters re-designed to provide proper access and respite benches; •IES Roads Crew marked intersections and curb cuts, including YRT platforms requiring maintenance creating seamless transitions between sidewalks and roadways for mobility aids; •Installation of automatic door openers at main (south) Town Hall entrance and rear Council Chamber door; •Slight modifications to Town Hall Council Chamber Ramps increasing turning radius for greater accessibility; •Additional accessible picnic tables in parks to assist mobility devices; •Installation of automatic door openers for washrooms, change rooms, and program areas at the Aurora Family Leisure Complex; Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 16 of 72 2018 – 2024 Accessibility Plan 13 •Installation of automatic door openers for Change rooms at the Stronach Aurora Recreation Complex; •Increased safe access from York Region Transit Bus stop across road from 1400 Wellington Street East entrance. Bus stop relocated for safer access to Stronach Aurora Recreation Complex; •Cable Tray Protectors purchased and provided for all major events to provide easier gate access and prevention of safety trip hazards; •Installation of accessible traffic circle at Riverridge/Conover Blvd built to Design of Public Space Standards; •Acquisition of accessible ramp for portable staging at Aurora Seniors Centre; and, •Accessible pathways for accessing Machel Park to field events. Improved Communication with Visitors/Residents with Disabilities •The Town maintains an accessibility feedback form on the Town website encouraging residents and visitors with disabilities to communicate; •A service disruption notice system is maintained with the Facilities division of each Municipal occupied building. This provides patrons extra notice when services are interrupted; •Increased exposure within local media and newspapers highlighting disability tips and resources available within the Town; •Accessible Customer Service information provided on Interim Property Tax Bills; •All municipal Boards and Committee members received disability awareness training and booklets depicting Accessible Customer Service with patrons with disabilities; •Emergency procedures, plans &/or public safety information is provided in an accessible format or with communication supports upon request; •The Town has upgraded the corporate website to be accessible to WCAG Level A and includes BrowseAloud website software, the ability to enhance accessibility for people with mild vision impairments, learning difficulties and dyslexia; •Corporate documents reformatted and structured for easy web content access on the Town’s website; •Installation of Audible Pedestrian Signals (APS) with accessible sidewalk/curbing at the Intersections of Yonge/St. John Side road, Yonge/Orchard Heights, Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 17 of 72 2018 – 2024 Accessibility Plan 14 Yonge/Aurora Heights, Yonge/Wellington, John West Way/Civic Square Gate, and Yonge/Golf Links Drive; •Hearing Induction Loop System installed in the Aurora Seniors Centre (West Mackenzie Room), Aurora Public Library (Magna and Lebovic Rooms) and Aurora Town Hall (Council Chambers, Holland, Leksand, and Tannery Rooms) that provides amplification to those with hearing disabilities; •Inclusions of an Ubi-Duo device at Access Aurora counter for easier 2-way communication; •Installation of public TTY machines for Aurora Town Hall and Aurora Public Library; •Increased “Way-finding contrasting” signage at Stronach Aurora Recreation Complex, Aurora Family Leisure Complex, Aurora Cultural Centre and Joint Operations Centre; •Sign holders installed for Town Hall to increase accessibility of resources; and, •Use of Tablet devices for residents/visitors/employees accessing documentation in a preferred accessible format. Accessible Community Events & Community Engagement •Mayor, Council, Town Staff and members of the community joined in celebrating International Day for Persons with Disabilities on December 3rd; •Regular patrons with Disabilities continue to work on their health and wellness and engage the assistance of Fitness staff when needed at Club Aurora Fitness Centre and Indoor Track; •Workplace experience program at the Club Aurora Fitness Centre and Parks Department for persons with intellectual disabilities; •Children with disabilities able to access Town of Aurora Summer Camps and provided necessary 1 to 1 support. Guest speakers, training, integration toys and resources provided to staff for exceptional camper experience; •The Town of Aurora partnered with the Region of York and the N6 Municipalities to hold an Accessibility Advisory Committee (AAC) Forum as part of National Access Awareness Week; •Increase awareness of availability of accessibility support for all Town Events and/or functions (upon request). Advertise and incorporate as part of event material where people can direct inquiries or ask for assistance for accessibility; •Several Town events included on-site accessibility support & accessibility parking for customers in attendance; Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 18 of 72 2018 – 2024 Accessibility Plan 15 •Lunch & Learn sessions organized for staff and members of the community becoming more educated with various disabilities along with support mechanisms; •Aurora Town Notice Board in the local paper provided monthly disability highlights encouraging accessibility and tolerance within our Town; •Town of Aurora Staff regularly participated in meetings held by the Ontario Network of Accessibility Professionals and the Municipal Reference Group within the Northern 6 to stay informed of best practices when increasing accessibility within a Municipal environment; •Parks & Recreation Aquatics provides integrated 1 to 1 learn-to-swim instruction with the inclusion of adapted life jackets; •Mediator Cards have been introduced for individuals in need of support to participate in recreational swimming and aqua fit programs. The mediator is able to attend at no charge in support of a customer with a disability; •Therapeutic aquatic programming available for pre & post rehabilitation; •Partner with Aurora Chamber of Commerce educating local businesses about AODA and inclusion of customers with disabilities; •Acquisition of “Mobilift” to service community for staged events (i.e. Pan Am/Para Pan Am Torch Relay); and, •Support for a mobile, universal washroom for those attending community events. Community Recognition and Awards •The Town of Aurora continues to be recognized as a leader in Accessibility within the York Region and GTA area. Several of our procedural documents have been recognized and adopted by other municipalities including our corporate Accessible Feedback form, access logos, Corporate Accessibility Policies, Business Accessibility Checklist and Election Inspection Accessibility Audit sheet; •Town of Aurora Annual Community Recognition Awards includes an “Accessibility Award”. This is awarded to an individual or organization that makes a significant contribution to the elimination of barriers for people with disabilities; •Awarded Association of Municipal Clerks and Treasurers of Ontario, AODA Accessibility Champion 10th Anniversary Award; •The Town of Aurora obtained Level 1 of the Excellence Canada Progressive Excellence Program. Achievement of this award required reviewing and redrafting Human Resources and Accessibility policies. This communication plan demonstrates to Excellence Canada that the Town is committed to continuous improvement; •The Town of Aurora, where possible, provides a community experience program for people with disabilities; and, •The Town of Aurora is 1 of 9 recipients in the Province of Ontario that received the Excellence Canada Ontario Accessibility Award for going above and beyond Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 19 of 72 2018 – 2024 Accessibility Plan 16 basic AODA compliance and for providing excellent accommodation for people with disabilities. Legislated Requirements General •Accessibility Policies have been established to reflect the Town’s commitment in achieving the Accessible Customer Service Standard and Integrated Standards Regulation; •An established a multi-year accessibility plan to identify, remove and prevent existing barriers for people with disabilities and indicate progress being made in accomplishing future legislative requirements; •Accessibility features, services, and facilities are more inclusive to people with disabilities; and, •Provide training on the Integrated Accessibility Standards Regulation (191/11) and Human Rights Code duty to accommodate people with disabilities. Accessible Customer Service Standard •New Town employees and Members of Council receive AODA-related training (including disability awareness and sensitivity) to gain resources and tools on how to better assist a customer with a disability; and, •Establish processes for feedback and Notice of Service Disruptions. Employment Standard •Provide individualized workplace emergency response information to employees who have a disability and protocol in place for need of assistance; and, •Make employment practices more accessible through recruitment, employees returning to work, employee accommodation, communication supports, performance management, career development and redeployment. Information & Communications Standard •The Town of Aurora’s Emergency plan has been updated and made available to the public in an accessible format with appropriate communication supports upon request; •The Town of Aurora website platform launched to World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A; •Corporate Templates reformatted to meet WCAG 2.0 Level A web content accessibility guidelines; •Established procedures to provide/arrange for accessible materials where they exist in the Aurora Public Library and any supports where/when necessary; and, Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 20 of 72 2018 – 2024 Accessibility Plan 17 •Notification to the public regarding accessible feedback processes, alternative formats and communication supports that the Town will provide. Transportation Standard •All licensed taxicabs issued from the Municipality prohibited owners and operators of taxicabs from charging a higher fare or an additional fee for persons with disabilities than for persons without disabilities for the same trip; and from charging a fee for the storage of mobility aids or mobility assistive devices; •All licensed taxicabs issued from the Municipality ensure that owners and operators of taxicabs place vehicle registration and identification information on the rear bumper of the taxicab and further make available in an accessible format; and, •Consultation lead to effective determination of the proportionate number of “On- Demand” accessible taxi cabs Licensed in Aurora. Design of Public Spaces Standard •Updated municipal guidelines in consultation with Parks & Recreation Ontario to allow for technical requirements under recreational trails/beach access routes. Consultation exists with the Accessibility Advisory Committee and Active Trails and Transportation Committee. •Municipal guidelines updated in consultation with Annex H guidelines for Outdoor public-use eating areas, picnic areas, outdoor play spaces and playgrounds in municipal properties. Continued consultation exists with the Accessibility Advisory Committee for any new or redeveloped park. •Technical requirements for exterior paths of travel, such as sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals are included with IES designs. They are additionally included in the Town of Aurora Site Plan Manual for developments. •Accessible parking requirements updated to align with the Town of Aurora Zoning By-law •Accessible elements including trails, signage, playgrounds, bridges, furniture, etc. inspected monthly as per CSA guidelines. Accessible elements are addressed immediately or closure with service disruption is posted until it is in working order. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 21 of 72 2018 – 2024 Accessibility Plan 18 Accessibility Features and Assistive Devices Available at Various Town of Aurora Facilities Aurora Town Hall •Ramped access and automatic door openers at north entrance, south-east entrance and Building Department entrance (3rd floor); •Automatic door openers at 1st Floor entrances; •Automatic door openers at rear area of Council Chamber; •Designated Accessible Parking; •Personal listening devices/amplification system available in Council Chambers for public meetings connected to microphone system; •Hearing Induction Loop System in Leksand, Holland & Tannery Rooms; •FM Assistive Device System, with lapel mic and teleconference table mic to assist with deaf and hard of hearing attendees for meetings held outside of Council Chambers where PA or audio systems may not be available; •Town TTY telephone lines for the deaf (available on 1st & 2nd floor); •Manual Wheelchairs and Transfer chairs available for use at Town Hall; •Respite benches at both front and back entrances; •Access Aurora Customer Service available to help with way-finding; •On-site Accessibility Advisor to assist with disability accommodations when attending Town events/meetings (by request for other departments); •Documents available in alternate formats (by request); •Electronic Note taking provided to assist residents with hearing loss attend public meetings (by request); •Audible and visual fire alarm indicators; •Electronic LED Screens installed on 1st & 3rd floor entrances to assist with wayfinding; •Sign Holders installed to increase accessibility of resources; and, •Ubi-Duo device for easier 2-way communication at Access Aurora. Aurora Family Leisure Complex •Ramped access/curb cuts and automatic door opener; •Ramped access to both rink and pool areas; •Patient “Hoyer” lift available for those with physical or mobility issues requiring assistance in/out of change room or pool deck area; •PVC wheelchairs in varying sizes that accommodate lateral transfers; •Water Walking Assistant that helps improve strength in balance and gait; •Aquatic Training Raft helping maintain horizontal body position to strengthen extremities; Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 22 of 72 2018 – 2024 Accessibility Plan 19 •Pool ramp available for transfers in/out of pool; •Adaptive Personal Flotation Devices for Swimmers with Disabilities; •Sensory Toys added to Aquatic & Community Programs; •Special Needs swimming and camp programs available; •Larger family change room to accommodate individuals with support persons attending with them; •Accessible washroom and shower area with bench seat and moveable showerhead available (within Aquatics Area); •Automatic door openers for the washrooms, fitness change-rooms, and program areas; •On-site reception staff to assist in way-finding; •Respite benches and seating throughout building; •Designated Accessible Parking close to Main Entrance; •Audible and visual fire alarm indicators; and, •Independent Elevator access. Aurora Seniors Centre •Ramped access from parking lot with designated accessible parking; •Automatic door openers throughout the building; •On-site reception area for assistance in way-finding; •Accessible washrooms and change rooms; •PA/microphone system available throughout entire building; •Ramped accessible entrance/exit for back outdoor patio and BBQ area; •Audible and visual fire alarm indicators; •On-site wheelchair and walker available for incidental transfers to/from vehicles or accessible transportation; •On-site Accessibility assistance at large senior community events when needed (by request); •Adaptable tables and various chair or stool heights available in the Seniors Centre woodshop for ASC members/visitors with disabilities; •Page magnifiers available from staff as required for ASC members; •Community integration; •Incorporation of accessibility needs and requirements for community bus trips; •Hearing Induction Loop System installed in West Mackenzie Room providing amplification to those with hearing difficulties; and, •Ramp access to event staging in West Mackenzie Room. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 23 of 72 2018 – 2024 Accessibility Plan 20 Aurora Community Centre •Barrier-free sensor sliding glass door front entrances; •Automatic door openers throughout interior corridors; •Designated Accessible Parking; •Large accessible change rooms to accommodate individuals with support persons attending with them; •Larger washroom available; •Elevator to access upper level spectator areas; and, •Respite benches and seating throughout building. •Electronic LED Screens installed to assist with wayfinding; Aurora Cultural Centre •Designated Accessible Parking close to accessible entrance; •Ramped access/curb cuts and Power door openers at rear entrance; •Respite benches and seating; •Contrasting way-finding signage; •Automatic door openers for washrooms; and, •Independent Elevator access to lower and upper levels. Aurora Public Library •Ramped access from east parking lot and from street level sidewalk; •Increased ramp and accessible grading and landscaped area at the South lower basement area (*Entrance to Pine Tree Potters); •Automatic door openers front & back entrances; •Designated Accessible Parking; •Wheelchair Accessible Elevator service to 1st & 2nd floors; •Accessible 1st floor washroom facilities with barrier free entrances; •Single wheelchair accessible washrooms on 2nd floor; •Two lower self-checkout units customized for wheelchair accessibility; •On-site refreshment area with moveable tables and chairs; Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 24 of 72 2018 – 2024 Accessibility Plan 21 •Adaptive technology workstation featuring JAWS (screen reading software), ZoomText (Magnifying software), Kurzweil 1000 and Kurzweil 3000 (Scanning, writing and reading software) and the Duxbury Braille Translator; •On-site reception at Customer Service Desk within library to assist with way- finding or special requests; •Access with “Mosio” text messaging software; •Selection of large-print books and talking books, “e” books and “e” audio books; •Subscribe to Centre for Equitable Library Access (CELA); •Visiting library services at home, for people with disabilities, seniors, or those unable to travel to the library due to injury/wellness; •Access to the CNIB Partners Program; •Hearing Induction Loop System installed in Magna & Lebovic Rooms; and, •Installation of TTY telephone for hard of hearing at front entrance payphone. Joint Operations Centre •Designated Accessible Parking close to Main Entrance; •Ramped access/curb cuts and power door openers at front entrance; •Respite benches and seating in main lobby; •Contrasting way-finding signage; •Automatic door openers for washrooms; •Accessible washrooms including hands free dryers and soap dispensers; •Independent Elevator access to lower and upper levels; •On-site reception area for assistance in way-finding; and, •Audible and visual fire alarm indicators. Stronach Aurora Recreation Complex •Designated Accessible Parking; •Ramped access/curb cuts and automatic door openers; •Mechanical lift available for transfers in therapeutic and leisure pools; •Patient “Hoyer” lift available for those with physical or mobility issues requiring assistance in/out of change room or pool deck area; •PVC wheelchairs in varying sizes that accommodate lateral transfers; Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 25 of 72 2018 – 2024 Accessibility Plan 22 •Water Walking Assistant that helps improve strength in balance and gait; •Aquatic Training Raft helping maintain horizontal body position to strengthen extremities; •Adapted Personal Flotation Devices for Swimmers with Disabilities; •Sensory Toys added to Aquatic & Community Programs; •Accessible washrooms and change locations including hands free dryers and soap dispensers; •Respite benches and seating throughout building; •Audible and visual fire alarm indicators; •Accessible Shower Nozzles and Sensors for ease of access in Change rooms increasing accessibility with patrons that have a disability; •Shower curtain installed in Ladies accessible stall for privacy; •Ramped access to shallow pool & play area; •Increased contrasting way-finding signage; •Addition of digital display boards; and, •Automatic door openers for family change-room washrooms. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 26 of 72 Accessibility Plan Feedback Form The Town of Aurora is committed to providing accessible customer service to all of our citizens. We welcome your comments and feedback regarding the Accessibility Plan. Assistance may be provided in an alternate format or necessary communications support. Please detach this form and submit to any of the following: Mail or Deliver to: Accessibility Advisor Town of Aurora I00 John West Way, Box 1000 Aurora, ON L4G 6J1 E-mail to:accessibility@aurora.ca Fax to: 905-726-4732 Please write or type your comments in the space provided below. Thank you. Was the Accessibility Plan helpful in understanding accessibility available within Town services, facilities and/or programs? What further information/suggestions would you like to see included in the Accessibility Plan? Any other comments or suggestions: Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 2 Page 27 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 01-2010 Physical Lack of accessibility ramps for Town Events Purchased portable wheelchair ramps to be used at Town Events/Functions as needed $100 One (1) ramp purchased from Aurora Seniors Centre wood shop for low- cost solution Corporate Services, Infrastructure & Environmental Services 2010 02-2010 Communication Lack of signage to advise availability of listening devices in Council Chambers Purchased proper signage to advertise devices available in Council Chambers N/A Corporate Services, Infrastructure & Environmental Services 2010 03-2010 Communication Lack of signage for TTY availability at Town Hall location Purchased of proper signage to advertise devices available N/A Corporate Services, Infrastructure & Environmental Services 2010 04-2010 Physical Lack of accessible exterior entrance at Pine Tree Potters Guild at Library location (basement level) Accessible ground (basement) level access to exterior door on south entrance (requires no-step entrance) Completed via Facilities/Parks Budgets Re-graded area and added asphalt path of travel Infrastructure & Environmental Services 2010 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 28 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 05-2010 Attitudinal Lack of accessibility knowledge and available information for local businesses Built relationship with Chamber of Commerce to educate local businesses about AODA and inclusion of Customers with Disabilities N/A PowerPoint presentation on file with Accessible Customer Service booklet Corporate Services, Accessibility Advisory Committee 2011 06-2010 Physical Poor access to Parks Office - large steep staircase for public to use to reach Parks staff on 2nd level at Scanlon location Installed door buzzer at bottom of stairs for patrons to ring for staff, and convex mirror to be placed at the top of stairs to enhance security for staff and to better determine if patrons need assistance $200 Doorbell and convex mirror installed Improved signage installed Corporate Services, Infrastructure & Environmental Services, Parks & Recreation Services 2011 07-2010 Physical Lack of automatic door opener at main (south) entrance of Town Hall Installed automatic door opener at main (south) entrance $2,500 Parts and labour Infrastructure & Environmental Services 2011 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 29 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 08-2010 Attitudinal Lack of awareness of disability sensitivity among Town user groups who rent Town facilities Developed “Got Access” A Guide for an Accessible Aurora, providing customer service awareness material geared towards user groups $5,000 Design & Print Corporate Services, Administration 2014 10-2010 Communication Lack of accessible formats available for observing election debates Provided electronic note- taker service for accessibility to deaf or hard of hearing residents attending debates (upon request) $160/two-hour meeting Mileage Corporate Services 2010 12-2010 Communication Lack of closed captioning for Movie Nights presented at Aurora Town Library Town Youth program staff offer closed captioned movies on specific nights (upon request) N/A Closed captioning available with movie; would need to be programmed or activated on play system at location Corporate Services, Parks & Recreation Services 2011 13-2010 Communication Poor acoustics/ sound system in Council Chambers Retrofitted current acoustics and PA/microphone system Facilities rectified situation as of April 2011. Costs associated with Infrastructure & Environmental Services Corporate Services, Infrastructure & Environmental Services, Administration 2011 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 30 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 14-2010 Physical Wheelchair ramp in Council Chambers is too narrow and not big enough for power wheelchairs or scooters; does not have hand rails on both sides; does not meet current building code Reconfigured public seating area by removing small section of moveable chairs at back row (by bi- fold doors) and designated a section for patrons with wheelchairs or scooters $500 Minimal cost for stencil/marking of carpet tiles to designate area Clearly marked carpeted area with universal accessibility symbol to designate wheelchair section along back row Corporate Services, Infrastructure & Environmental Services 2011 15-2010 Physical Lack of appropriate elevator at AFLC Some patrons refuse to use current lift because of its old technology and confined space (lift technology, very confined space, with moving walls, operated by a key/button system, is a lift not an elevator) Retrofit for replacement of lift with a regular elevator that does not require a “key” operator Capital project $125,000 approved by Council; item transferred to Infrastructure and Environmental Services (IES) as Facilities Capital Project item completion of the Community Use for Youth space at the AFLC AAC, Corporate Services, Infrastructure & Environmental Services, Parks & Recreation Services 2015 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 31 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 16-2010 Physical Lack of direct path of travel from fitness centre to pool at AFLC Redesign corridors/change rooms in conjunction with renovation of AFLC Parks & Recreation funded item as part of Community Space for Youth AFLC renovation AAC, Corporate Services, Infrastructure & Environmental Services, Parks & Recreation Services 2015 17-2010 Communication & Physical Lack of signage at 3rd floor Town Hall washrooms directing patrons to location of accessible washrooms (on 1st and 2nd floors) Purchased and installed appropriate signage $250 Temporary signs & sign holders Infrastructure & Environmental Services 2011 19-2010 Attitudinal & Communication Lack of knowledge among Corporate Town employees regarding location of available accessibility resources within municipal buildings and Town-operated programs Developed “Got Access” Accessibility Resource Guide for Town staff and patrons $5,000 Design & Print Corporate Services, Administration 2014 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 32 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 20-2010 Communication Lack of awareness of availability of accessibility support for all Town Events and/or functions (upon request) Advertised and incorporated as part of event material where people can direct inquiries or ask for assistance for accessibility Costs vary depending on type of request received i.e. services in kind or operating supplies Corporate Services, Administration 2012 21-2010 Communication Lack of community outreach to increase accessibility awareness Outreach plan created by AAC and Accessibility Advisor Held annual events, information fairs, etc. N/A Corporate Services, Accessibility Advisory Committee, Administration 2011 22-2010 Attitudinal Lack of accessibility awareness among Taxicab operators Awareness training for Taxicab operators $600/Training Corporate Services, Accessibility Advisory Committee 2012 23-2010 Communication & Physical Lack of adequate signage at AFLC indicating accessible entrance location Improved signage $50/sign Signage installed Infrastructure & Environmental Services 2011 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 33 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 24-2010 Communication Visual difficulties of Town-written material from Finance Improved font size and set-up of tax and water bills N/A Costs associated with set- up and mail out Financial Services, Corporate Services 2012 26-2010 Physical No clear accessible viewing area at AFLC rink for patrons to view skating events Space redesigned, barrier free access Chairs removed if applicable Parks & Recreation funded item as part of Community Space for Youth AFLC renovation AAC, Corporate Services, Infrastructure & Environmental Services, Parks & Recreation Services 2015 27-2010 Communication No formal Affordable and Accessible Housing Policy in Official Plan Included Affordable and Accessible Housing Policy in Official Plan N/A Corporate Services 2010 01-2011 Physical & Communication Lack of Audible Pedestrian Signal (APS) for busy intersection at Orchard Heights and Yonge St Installed APS at recommended intersection in collaboration with York Region $50,000 Retrofit cost due to condition of intersection and current poles Corporate Services, Infrastructure & Environmental Services, Region of York Transportation Department 2012 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 34 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 02-2011 Physical & Attitudinal Snowplows dumping snow within resident driveways – creating barriers for residents with disabilities to enter/exit their paths of travel Windrow removal program for residents with disabilities that identify removal is an issue Driver sensitivity training provided. Included training for IES staff and sub- contractors used for plowing. Corporate Accessibility Training removing & preventing barriers Driver sensitivity training conducted in-house with minimal cost for materials Corporate Services, Infrastructure & Environmental Services 2011 03-2011 Physical & Systemic Lack of disability support at Town Special Events as required Additional staff made available when Accessibility Advisor is unable to attend (unrealistic to have one/same person attend all Events) Staff submitted accessibility request when support required for Town Events Cost – N/A Staff allowed to ‘flex’ time and adjust 8:30-4:30 work week when Events are pre-planned All Departments 2011 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 35 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 04-2011 Attitudinal & Communication Lack of accessibility knowledge among user groups Established accessible information on policies, permits, conditions & regulations N/A Corporate Services, Parks & Recreation Services 2016 06-2011 Physical Lack of safe access from bus stop across road from SARC drive- way entrance Location of bus stop moved to facilitate safe crossing at traffic intersection Wellington/Leslie Streets N/A Corporate Services, Infrastructure & Environmental Services, Region of York Transportation Department 2012 07-2011 Physical Lack of access to the Cenotaph for people with mobility issues Included ramp access to Cenotaph along path/stairway. Design features include Design of Public Space standards $20,000 Corporate Services, Parks & Recreation Services 2014 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 36 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 01-2012 Physical & Communication Lack of Amplification System in the Town Hall Committee Rooms (i.e. Leksand/Holland Rooms Hearing Induction Loop System installed in Holland/Leksand Rooms for Public Meetings $5,000 Corporate Services, Infrastructure & Environmental Services 2012 02-2012 Physical Lack of Access into the Lap Pool of SARC Installed permanent hydraulic lift onto the Lap Pool $6,000 Corporate Services, Infrastructure & Environmental Services 2012 03-2012 Physical Lack of Access through the back door of the Council Chambers Installed automatic door and distress paddles $2,500 Corporate Services, Infrastructure & Environmental Services 2012 04-2012 Physical Lack of Access into the Accessible Washrooms of the Family Change room in the SARC Installed automatic door and distress paddles $12,000 Corporate Services, Infrastructure & Environmental Services 2012 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 37 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 05-2012 Attitudinal & Communication Accessibility Considerations on Reports to Council Included subsection on all reports highlighting any accessible considerations that may identify, remove, and prevent barriers N/A Corporate Services 2016 06-2012 Physical & Communication Lack of Amplification System in the West Mackenzie Room of the Aurora Seniors Centre Hearing Induction Loop System installed in West Mackenzie Room for Public Meetings & Events $3,500 Corporate Services, Infrastructure & Environmental Services 2012 07-2012 Physical & Communication Lack of Audible Pedestrian Signal & Curb Cuts (APS) for Yonge & Wellington, and Yonge & St. John’s Side road Installed APS at recommended intersections in collaboration with York Region $50,000 Retrofit cost due to condition of intersection and current poles Corporate Services, Infrastructure & Environmental Services, Region of York Transportation Department 2012 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 38 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 08-2012 Communication & Physical Lack of appropriate accessible signage and way-finding system directing patrons to the appropriate located within SARC & AFLC Accessible way-finding signage required to meet accessible needs for patrons specifically using public areas of recreational facilities $5,000 Corporate Services, Infrastructure & Environmental Services, Parks & Recreation Services 2012 09-2012 Physical & Attitudinal Lack of seating in Bus Shelters Installed accessible seating in all Bus Shelters Region of York, and YRT funded project Corporate Services, Infrastructure & Environmental Services, Region of York Transportation Department 2012 10-2012 Physical Intersection of Conover & Riveridge Blvd traffic circle has sidewalk heaving causing lip between road and sidewalk Replacement and re- pouring of curbing/sidewalk around the traffic circle of the intersection $13,000 Corporate Services, Infrastructure & Environmental Services 2013 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 39 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 11-2012 Communication & Physical Council Chambers projector screen split use required for Electronic Notetaking Created a function where the two Council Chambers projector screens can operate independently $3,000 Corporate Services, Infrastructure & Environmental Services 2016 12-2012 Physical Lack of Picnic Tables in Parks accessible to various mobility aids Incorporated Capital replacement of tables with accessible picnic tables in strategic high traffic areas Parks Capital Replacement on a yearly basis, changing out tables coming out of service Corporate Services, Parks & Recreation Services 2013 13-2012 Physical Lack of accessible Park Paths and Accessible Playground equipment Any new parks/trails to meet the IAS Design of Public Spaces Standard for accessibility. Included Queens Diamond Jubilee Park and 2C development $50,000 Funds used in Capital for new /retrofit as per the Parks & Recreation Master Plan Corporate Services, Parks & Recreation Services 2016 14-2012 Physical Lack of Change tables in Aquatic Centre change rooms Investigated requirements of SARC & AFLC to determine space, placement, and quantity. Family change-room has accessible stalls/rooms with accessible benches for proper transfers N/A Corporate Services, Infrastructure & Environmental Services, Parks & Recreation Services 2013 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 40 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 15-2012 Communication Lack of TTY at municipal buildings Additional TTY installed on Town Hall first floor payphone and Aurora Public Library lobby payphone $300/phone Corporate Services 2012 16-2012 Physical Lack of Parking on the street with Accessibility Parking Permit (Overnight, No stopping zones, etc.) Reviewed existing By-law. Determined that it would provide inequalities and is winter liability for clearing of roads N/A Corporate Services 2013 17-2012 Communication Lack of accessibility on website for people with dyslexia, learning & visual impairments The Town is proceeding to launch a new website (WCAG Level A) platform with increasing accessible features. Interim solution installed “BrowseAloud” accessible website software. Website platform funded by Administration. Accessible software, $2,500/year Corporate Services, Financial Services, Administration 2012 18-2012 Physical Cable trip hazard for all patrons entering front gates of Special Events i.e. Ribfest Purchased cable protector ramps allowing barrier free access $2,500 Corporate Services 2012 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 41 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 20-2012 Communication Lack of accessible formats available for observing election debates Provided electronic note- taker service upon request—interpreters for accessibility to deaf or hard of hearing residents attending debates Cost $250 per two-hour meeting/service, plus mileage cost to service provider Corporate Services 2014 21-2012 Physical Lack of access along sidewalks/walkways that display Election Signs Provided education to Candidates proper sign placement in accordance with sign By-Law. By-Law Staff enforced, removed, relocated that impeded physical access N/A Corporate Services 2014 01-2013 Physical Intersection of Yonge & Henderson Street YRT Bus Platform has sidewalk heaving causing lip between road and sidewalk Replacement and re- pouring of curbing/sidewalk around the bus stop of the intersection $20,000 Corporate Services, Infrastructure & Environmental Services, Region of York Transportation 2014 02-2013 Physical Lack of Access to rear of AFLC Arena and Aquatic Change rooms Replacement of rear entrances with censored automatic doors $25,000 Corporate Services, Infrastructure & Environmental Services, 2015 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 42 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 03-2013 Physical Lack of adapted weight training equipment in Club Aurora Fitness Centre Capital expenditure of adapted universal weight training station $15,000 Corporate Services, Parks & Recreation Services, 2015 04-2013 Communication & Physical Lack of Audible Pedestrian Signal (APS) for busy intersection at Aurora Heights and Yonge St Installation of APS at recommended intersection in collaboration with York Region $75,000 retrofit cost due to condition of intersection and current poles Corporate Services, Infrastructure & Environmental Services, Region of York Transportation 2016 05-2013 Communication Lack of fixed Audio/Visual Systems in Committee Boardrooms Installation of fixed Audio/Visual System in Leksand, Holland, and Tannery Rooms with capability for Hearing Assist, CART, etc. $200,000 Corporate Services, Infrastructure & Environmental Services, Financial Services 2017 06-2013 Physical Lack of Access throughout ACC Arenas and Corridors Installation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities $25,000 Corporate Services, Infrastructure & Environmental Services, 2015 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 43 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 07-2013 Physical Intersection of Conover & Borealis Ave traffic circle has sidewalk heaving causing lip between road and sidewalk Replacement and re- pouring of curbing/sidewalk around the traffic circle of the intersection $15,000 Corporate Services, Infrastructure & Environmental Services 2014 08-2013 Communication Lack of Visual/Audio Emergency System Detectors in Town Hall meeting rooms for the public Installation of horn/strobe alarms in Leksand, Holland, Tannery Rooms and Council Chambers $500/device plus installation Corporate Services, Infrastructure & Environmental Services 2014 09-2013 Physical Lack of accessible Paved Park Paths in Lambert Willson Park/Arboretum for connectivity with Nokiidaa Trail Any new remedial parks/trails to meet the IAS Design of Public Spaces Standard for accessibility $100,000 Corporate Services, Parks & Recreation Services, 2016 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 44 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 02-2015 Physical Lack of Access to ALFC Fitness Centre, Gym Change rooms, & 2nd Floor Washrooms Installation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities $45,000 Corporate Services, Infrastructure & Environmental Services, 2016 03-2015 Physical Lack of Evacuation Access to those in multi-level facilities Updated Fire Safety Plans and Emergency Safety Protocols for Staff and Patrons in Municipal Facilities N/A Corporate Services, Parks & Recreation Services, Infrastructure & Environmental Services 2017 04-2015 Physical Lack of Accessible Water Fountain and Bottle Fill stations in Municipal Facilities Installation of “ADA”, cooled water bottle and drinking fountain stations at ACC, AFLC, SARC, Library & Town Hall $30,000 Capital from IES Corporate Services, Parks & Recreation Services, Infrastructure & Environmental Services 2016 06-2015 Physical Lack of accessible Change Tables in public washrooms 2nd Floor AFLC. Updated wayfinding signage for access provided in Family Changeroom. $5,000 Corporate Services, Infrastructure & Environmental Services 2017 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 45 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 07-2015 Communication & Physical Lack of awareness/knowledge of accessibility requirements/upgrade s to existing facilities Conducted Facility Audits to all Facilities to identify gaps, end of life cycle components that impact barrier free access. Identified elements will be used to help build the Accessibility Plan for accessible upgrades $30,000 in conjunction with IES Corporate Services, Infrastructure & Environmental Services 2017 01-2016 Physical Lack of Access to JOC Washrooms, Change rooms, and Work Bays Installation of paddle/censored automatic doors & openers eliminated barriers to those with mobility disabilities $35,000 Corporate Services, Infrastructure & Environmental Services, 2017 03-2016 Communication & Physical Lack of Accessible signage for Universal Washrooms, 2nd Floor Aurora Public Library Installation of appropriate way-finding signage at location in consultation with Aurora Public Library staff. $1,000 Operating Corporate Services, Infrastructure & Environmental Services 2017 07-2016 Physical Lack of Access to Pool Viewing Area at SARC Installation of censored automatic door to eliminate barriers to those with mobility disabilities $5,000 Corporate Services, Infrastructure & Environmental Services, 2017 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 46 of 72 Appendix A – Completed Accessibility Items November 2017 Item #-Year Added Type of Barrier to Accessibility Solution Associated Costs Department Responsible Year Completed 09-2016 Physical Lack of Access to entrance of ACC #1 & ACC #2 from parking lot Created paved surface to grade where designed curb cuts are located for appropriate safe, accessible routes of travel $200,000 (IES) Corporate Services, Infrastructure & Environmental Services, 2017 10-2016 Physical Lack of a Fully Inclusive and Accessible Municipal Park Development and Creation of Queens Diamond Jubillee Park $325,000 (Parks) Corporate Services, Parks & Recreation Services, 2017 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 47 of 72 Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017 Item #-Year Added Type of Barrier to Accessibility Proposed Solution Associated Costs Department Responsible Status of Project Item Target Year Completion 11-2010 Communication Lack of captioning option for Council meetings Broadcasted Captioning to be included for streaming of Council & Committee meetings with Council A/V upgrade $15,000/year Corporate Services, Administration No enforcement under CRTC that captioning is required for community programming. Streaming will require WCAG accessibility guidelines 2019 18-2010 Communication & Physical Lack of appropriate signage and way- finding system directing patrons to the appropriate Departments and/or areas located within Town Hall Hire consultant to investigate potential solutions for a visual way-finding system for Town Hall $50,000 Corporate Services, Infrastructure & Environmental Services, Visual way-finding system should be delayed until org. review and space analysis complete Possible interim solution would be to have GIS staff develop Town Hall map with legend to be available at all entrances and Dept. counters 2018 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 48 of 72 Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017 Item #-Year Added Type of Barrier to Accessibility Proposed Solution Associated Costs Department Responsible Status of Project Item Target Year Completion 25-2010 Physical Counters at Town Hall do not include lower counter cuts for people using mobility devices Install accessible Reception counters at all Town Hall Departments 42,000 $7,000/each AAC, Infrastructure & Environmental Services, Corporate Services As of January 1, 2016 all service counters, queuing lines, and waiting areas must be accessible as per IASR Design of Public Space Standards 2019 05-2011 Physical Increase accessibility in Council Chambers Re-design and construct barrier-free Council Chambers Cost estimated at $250/square foot Corporate Services, Infrastructure & Environmental Services Retain architect to determine design and feasibility relating to the Ontario Building Code (OBC) in conjunction with Town Hall refresh 2023 19-2012 Physical & Vision Lack of accessible lighting in Town parks that host/run events Determine high traffic areas and conduct needs assessment of accessible lighting or lack thereof $50,000/Machel Park in association with Parks Department Corporate Services, Parks & Recreation Services Safety issue for patrons entering/exiting park facilities & events due to lack of lighting 2018 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 49 of 72 Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017 Item #-Year Added Type of Barrier to Accessibility Proposed Solution Associated Costs Department Responsible Status of Project Item Target Year Completion 01-2015 Communication & Physical Lack of Audible Pedestrian Signal (APS) for busy intersection at Kennedy and Yonge St Installation of APS at recommend ed intersection in collaboration with York Region $75,000 retrofit cost due to condition of intersection and current traffic poles Corporate Services, Infrastructure & Environmental Services, Region of York Transportation Capital replacement costs $75,000 per intersection per year prioritizing need of traffic intersection 2018 05-2015 Physical & Vision Lack of accessible lighting in Town parks that host/run events Determine high traffic areas and conduct needs assessment of accessible lighting or lack thereof $100,000/ Lambert Willson Park/Arboretum in association with Parks Department Corporate Services, Parks & Recreation Services Safety issue for patrons entering/exiting/traveling park facilities due to lack of lighting 2018 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 50 of 72 Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017 Item #-Year Added Type of Barrier to Accessibility Proposed Solution Associated Costs Department Responsible Status of Project Item Target Year Completion 02-2016 Communication & Physical Lack of Audible Pedestrian Signal (APS) for busy intersection at Murray and Yonge St Installation of APS at recommend ed intersection in collaboration with York Region $75,000 retrofit cost due to condition of intersection and current traffic poles Corporate Services, Infrastructure & Environmental Services, Region of York Transportation Capital replacement costs $75,000 per intersection per year prioritizing need of traffic intersection 2018 04-2016 Physical Lack of Access to Universal Washrooms, 2nd Floor Aurora Public Library Installation of paddle/cens ored automatic doors & openers eliminated barriers to those with mobility disabilities $15,000 Corporate Services, Infrastructure & Environmental Services Tender awarded in 2017. Project completion for Q1 2018 2018 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 51 of 72 Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017 Item #-Year Added Type of Barrier to Accessibility Proposed Solution Associated Costs Department Responsible Status of Project Item Target Year Completion 05-2016 Physical Lack of Access to Yonge Street Vestibule Entrance, First Floor Aurora Public Library Installation of censored automatic door sliders eliminated barriers to those with mobility disabilities $30,000 Corporate Services, Infrastructure & Environmental Services Tender awarded in 2017. Project completion for Q1 2018 2018 06-2016 Physical Lack of Access to Vestibule Entrance Aurora Seniors Centre Installation of censored automatic door sliders eliminated barriers to those with mobility disabilities $30,000 Corporate Services, Infrastructure & Environmental Services Tender awarded in 2017. Project completion for Q1 2018 2018 08-2016 Physical Lack of Access to Victoria Hall entrance Installation of permanent ramp $20,000 Corporate Services, Infrastructure & Environmental Services, Further investigation required with redevelopment of Library Square 2020 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 52 of 72 Appendix B – Recommended Accessibility Items 2018 – 2024 November 2017 Item #-Year Added Type of Barrier to Accessibility Proposed Solution Associated Costs Department Responsible Status of Project Item Target Year Completion 01-2017 Physical Lack of barrier free access to Town Park via East parking lot/pathway Regrade pathway and parking lot pavement. Shift pathway away from storm water drain $10,000 Corporate Services, Infrastructure & Environmental Services, Further investigation required with grade and storm water drain. May require shifting accessible park path away from storm water drain. 2018 02-2017 Physical Lack of Access to Rear Entrance, AFLC Installation of censored automatic door sliders eliminated barriers to those with mobility disabilities $15,000 Corporate Services, Infrastructure & Environmental Services Tender awarded in 2017. Project completion for Q1 2018 2018 03-2017 Physical Lack of permanent transfer stations for people with disabilities in SARC/AFLC change rooms Installation of permanent gentry system, ceiling track lifts. $20,000 Corporate Services, Infrastructure & Environmental Services Currently, portable hoyer lifts used for transfers. Investigation needed to determine feasibility for a permanent solution. 2020 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 53 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR Topic and Implementation Date Detail of What is Required Action General ss 1 - 2 Purpose, application and definitions Establishment of Accessibility Policies January 1, 2013 COMPLIANT 3 (1) Develop policies in regards to how we plan on working towards an accessible municipality as per the AODA (2) Write a statement of organizational commitment to meet the needs of people with disabilities, in a timely manner (3) (a) Write one or more written documents describing it's policies (b) Make the written documents available to the public, and provide them in an accessible format when requested Staff Report summarizes plan and amends current Accessible Customer Service Policy made by way of the following Council adoption on September 15, 2009: • Additional IASR Policy The Town of Aurora describes that as an organization “it is committed and guided by the four core principles of Dignity, Independence, Integration, and Equal Opportunity and supports the full inclusion of persons as set out in the Canadian Charter of Rights and Freedoms, and the Accessibility for Ontarians with Disabilities Act, 2005.” All Council reports are publically available and posted on the Town of Aurora website. Accessibility 4 (1) (a) Develop a multi-year accessibility plan which shows how the municipality will prevent 4 (1) Assigned to the Accessibility Advisor, a draft of the multi- year accessibility plan will be reviewed with the AAC. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 54 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR Plans January 1, 2013 COMPLIANT and remove barriers as per the AODA (b) Post plan on the Town of Aurora's website, provide in an accessible format when requested (c) Review/update plan at least once every five years (2) Review/update the accessibility plans in consultation with people with disabilities and the AAC (3) (a) Prepare a status report (annually) discussing the progress the municipality has taken in regards to clause (1) (b) Post the status report on the Town of Aurora's website, and provide in an accessible format when requested 4(2) Town of Aurora holds an annual public input Forum. 4(3) Town of Aurora AAC & Council reviews accessibility plans Status reports are publically available and posted on the Town of Aurora website. Procuring or Acquiring goods, services or facilities January 1, 2013 COMPLIANT 5 (1) Incorporate accessibility criteria and features when acquiring or purchasing goods, services or facilities (2) An explanation must be provided, upon request if it is not practicable to the above clause 5 (1) An amendment to the Purchasing By-law. By-Law 5500-13, 25.1- 25.2 has a section specifically referencing the AODA as follows: 25. ACCESSIBILITY CONSIDERATIONS 25.1 The Town is committed to giving people with disabilities the same opportunity to access Town Goods and Services and allowing them to benefit from the same Services, in the same place and in a similar way as other customers. Pursuant to the provisions of the AODA and s. 5(1) of O. Reg. 191/11, as amended, the Town shall incorporate accessibility design, criteria, and features when procuring or acquiring Goods, Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 55 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR Services, or facilities, except where it is not practicable to do so. Programs, Goods, Services, facilities, etc. should be accessible to persons with disabilities (visible and invisible), including (without limitation): hearing loss, vision loss, physical or mobility related impairments, temporary disabilities, learning, speech, language, cognitive, psychological, psychiatric, intellectual and developmental disabilities, allergies, and multiple chemical sensitivities. 25.2 If it is determined not to be practicable to incorporate accessibility design, criteria, and features when Purchasing Goods, Services, or facilities, the Department Head responsible for any such Procurement shall, upon request, provide an explanation. s 6 Self Service Kiosks Training January 1, 2014 COMPLIANT 7(1) Training must be provided on the requirements of the accessibility standards in regards to the AODA and the Human Rights Code as it pertains to people with disabilities to, (a) All employees and volunteers (b) All people who participate in developing the organization's policies (c) All people who provide goods, services or facilities on behalf of the Town of Aurora Communication sent out to all current employees using Town of Aurora traditional communications channels. All existing employees received AODA Integrated Accessibility Standards Regulation and Human Rights Code “duty to accommodate” training. Information regarding the Accessibility for Ontarians with Disabilities Act included in Town orientation which is provided to every Town of Aurora employee. Additional training on specific elements of the Integrated Standard that are applicable to specific employees provided to those employees, as for Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 56 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR (2) The training will be appropriate to the duties of the employees, volunteers and other people (3) Every person will be trained as soon as practicable (4) Training will be provided if there are any changes to the policies, on an ongoing basis (5) The municipality must keep a record of the training provided, including the training dates and the number of people who participated example all Supervisors will receive training on the Employment Standards and all applicable staff requiring procurement will receive training on the General Requirement. The Town of Aurora has a protocol in place for managing employee training records. ss 8 - 10 Exemptions, definitions, exceptions and application Information and Communications Standards Feedback January 1, 2014 COMPLIANT 11(1) All processes for receiving and responding to feedback must be accessible to people with disabilities, (2) Accessible formats and communication supports must be provided in an accessible format when requested (3) Notify the public about the availability of accessible formats and communication supports Information about how to make information accessible included in staff training. Communications (Hard Copy or Electronically via website) with the public include information regarding available accessible formats. Accessible Formats and Communication Supports 12 (1) Provision of accessible formats and communication supports for persons with disabilities must be provided or arranged upon request, (a) in a timely manner Currently, the “Accessible Customer Service Policy” includes provisions that the Town of Aurora provides equal treatment to people with disabilities with respect to the use and benefit of Town services, programs, goods, information and facilities and that no additional fees are charged because of or related to the Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 57 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR January 1, 2015 COMPLIANT (b) at a cost that is no more than the regular cost charged to other persons (2) The municipality must consult with the person making the request in determining the suitability of an accessible format or communication support. (3) Notify the public about the availability of accessible formats and communication supports disability. Notification provided on Home page of the Town’s website Emergency Procedure, Plans or Public Safety Information January 1, 2012 COMPLIANT 13(1) Emergency procedures, plan or public safety information are provided to the public, the information must be provided in an accessible format or with appropriate communication supports, as soon as practicable, upon request. (2) Emergency procedures, plans or public safety information must be available to the public 13(1) The Town of Aurora has an extensive Emergency Response Plan with community partners who are able to assist in the event of an emergency. Information is provided to the public by way of the Town of Aurora website and Town of Aurora publications. This plan is available in an accessible format and/or with appropriate communication supports upon request. Accessible Websites and Web Content WCAG 2.0 Level A January 1, 2014 ONGOING 14(1) Internet and intranet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA, and shall do so in accordance with the schedule set out in this section 14(2) Internet websites and web content must conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level New Town of Aurora website platform launched in early 2014 and is WCAG Level A as required by Accessibility Advisor to Communications Manager (Documented in: Web Platform Strategy – RFP Fall, 2012). Corporate Templates formatted to WCAG guidelines. Accessible Communications Guidelines drafted to train all applicable staff in appropriate content for documents and websites meeting Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 58 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR WCAG 2.0 Level AA January 1, 2021 PENDING AA. Exceptions Apply accessibility needs. ss 15 - 18 Specific to Education and Training Bodies Public Libraries January 1, 2013 COMPLIANT 19(1) Access to or arrange for accessible materials where they exist (2) Information about the availability of accessible materials publicly available and shall provide the information in accessible format or with appropriate communication supports, upon request (3) Library boards may provide accessible formats for archival materials, special collections, rare books and donations Aurora Public Library have accessible materials and services that include: - Kurzweil 1000 & 3000 (scanning, writing, reading software) - ZoomText (Magnifying software) - JAWS (Screen reading software) - Duxbury Braille Translator - Large print, Audio books, Electronic books - Mosio text messaging software Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 59 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR Employment Standards ss 20 – 21 Scope, interpretation and schedules Recruitment January 1, 2014 COMPLIANT 22 Notify employees and the public about the availability of accommodation for applicants with disabilities during recruitment process An accessibility tagline added to all job advertisements effective January 2014, advising applicants of the availability of accommodations during the recruitment process. Recruitment, Assessment or Selection Process January 1, 2014 COMPLIANT 23(1) During the recruitment process, notify job applicants that accommodations are available upon request in relation to the materials or processes to be used. (2) The employer will consult with the applicant and provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to their disability. Town of Aurora Recruitment policies and process are compliant with all applicable legislation, including but not limited to the Accessibility for Ontarians with Disabilities Act, the Employment Standards Act, the Ontario Labour Relations Act, the Human Rights Code, the Municipal Freedom of Information and Protection of Privacy Act. Applicants who are selected to proceed to the interview stage will be advised of the availability of accommodations during the recruitment process. Applicants must meet the occupational requirements of the position available to proceed to the interview stage. Notice to Successful Applicants January 1, 2014 24 When making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities The standard offer letter has been amended to notify the successful applicant of Town of Aurora policies for accommodating employees with disabilities. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 60 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR COMPLIANT Informing Employees of Supports January 1, 2014 COMPLIANT 25(1) Inform employees of its policies used to supports employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability. (2) Provide the information required to new employees as soon as practicable after they begin employment (3) Provide updated information to its employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee's accessibility needs due to a disability Town of Aurora has a Return to Work Policy and an established practice for the application of that policy. An update on the AODA Integrated Standard provided to all current employees using our traditional communications channels. All new employees receive the information as part of their offer and onboarding process. In 2013, AODA Training has included an education component on the Integrated Accessibility Standard for Employment. Accessible Formats and Communication Supports for Employees January 1, 2014 COMPLIANT 26(1) Where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for, (a) information that is needed in order to perform the employee's job; and (b) information that is generally available to employees in the workplace (2) Consult with the employee making the request in determining the suitability of an accessible format or communication support Current practice is to respond to the unique requests for information from individual employees in a way that meets all of their needs, including those for accessible formats. The Town of Aurora has procedures, including “Modified Work Duties” in the Return to Work policy and its implementation is inherently individualized and customized to each employee’s particular circumstances. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 61 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR Workplace Emergency Response Information January 1, 2012 COMPLIANT 27(1) Provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee's disability. (2) Provide the workplace emergency response information to the person designated by the employer to provide assistance (3) Provide the information required as soon as practicable after the employer becomes aware of the need for accommodation due to the employee's disability. (4) Review the individualized workplace emergency response information, (a) when the employee moves to a different location in the organization (b) when the employee's overall accommodations needs or plans are reviewed; and (c) when the employer reviews its general emergency response policies Communication sent out to all current employees using Town of Aurora traditional communications channels. Employees who have self- identified as requiring emergency response assistance or information are asked to complete a brief information/request support form and then meet with an HR representative, chosen “designee” to develop an appropriate individualized evacuation and emergency response plan. Any new employees moving forward will have this introduced upon their initial HR orientation. Documented Individual Accommodatio n Plans 28(1) Develop a written process for the development of documented individual accommodation plans for employees with disabilities. (2) The process for the development of documented individual accommodation plans Town of Aurora procedures on “Modified Work Duties” and its established processes include detailed documentation for all individual accommodation plans. A Return to Work policy also includes written details and descriptions of the individual accommodation. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 62 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR January 1, 2014 COMPLIANT shall include eight prescribed elements. (3) Individual accommodation plans shall, (a) if requested, include any information regarding accessible formats and communications supports provided (b) include individualized workplace emergency response information (c) identify any other accommodation that is to be provided. Where applicable, CUPE is involved in the development of individual accommodation or return to work plans. All information gathered and used in this process is protected in accordance with MFIPPA and other applicable legislation. Return to Work Process January 1, 2014 COMPLIANT 29(1)(a) Develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work; (b) document the process (2) The return to work process will, (a) outline the steps the employer will take to facilitate the return to work of employees who were absent because their disability required them to be away from work; (b) use documented individual accommodation plans (3) The return to work process referenced in this section does not replace or override any other return to work process created by or under any Town of Aurora procedures on “Modified Work Duties” and its established processes include detailed documentation for all individual accommodation plans. A Return to Work policy also includes written details and descriptions of the individual accommodation. Where applicable, CUPE is involved in the development of individual accommodation or return to work plans. All information gathered and used in this process is protected in accordance with MFIPPA and other applicable legislation. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 63 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR other statute. Performance Management January 1, 2014 COMPLIANT 30(1) An employer that uses performance management in respect of its employees shall take into account the accessibility needs of employees with disabilities, as well as the individual accommodation plans, when using its performance management process in respect of employees with disabilities Employees whose performance may be impacted by a possible disability are referred to Human Resources who assists in assessment and development of an action plan if appropriate to do so. Information included in Supervisory Training and noted when this standard is discussed between the Human Resources Manager and Accessibility Advisor. Performance Review policy has been updated to reflect accommodations given to those with disabilities Career Development and Advancement January 1, 2014 COMPLIANT 31 An employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities Unless a vacant position is identified through the modified work duties as being a suitable accommodation for an individual employee, all Town of Aurora positions are posted and filled through a job competition. Competition includes the provision of suitable accommodations to candidates with a disability. Redeployment January 1, 2014 COMPLIANT 32 An employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities The Town of Aurora has procedures for Modified Work Duties and a Return to Work Policy. ss 33 – 73 Conventional and Specialized Transportation Service Providers Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 64 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR ss 74 – 77 School Transportation and Ferries Transportation Standards – Duties of Municipalities and Taxi Cabs Accessible Taxicabs January 1, 2013 COMPLIANT 79(1) Consult with its municipal accessibility advisory committee, the public and persons with disabilities to determine the proportion of on- demand accessible taxicabs required in the community. (2) Identify progress made toward meeting the need for on-demand accessible taxicabs, including any steps that will be taken to meet the need, in its accessibility plan. 79(1) Agenda Item for information & recommendation at AAC February 2012. Public Input received at Accessibility Forum June 2012. 79(2) Accessible Taxi Driver Training in effect for all licensed Brokers/Operators in the Town of Aurora. Training includes taxi drivers who transport persons with disabilities. Staff Report to AAC November 2012 detailed proportionate number of “on- demand” accessible cabs. Accessible Taxicabs July 1, 2012 s. 80(1) COMPLIANT s. 80(2) COMPLIANT 80(1) Any municipality that licenses taxi cabs shall ensure that owners and operators of taxicabs are prohibited, (a) from charging a higher fare or an additional fee for persons with disabilities than for persons without disabilities for the same trip; (b) from charging a fee for the storage of mobility aids or mobility assistive devices (2) Ensure that owners and operators of taxicabs place vehicle registration and identification information on the rear bumper of the taxicab. (3) Ensure that owners and operators of taxicabs 80(1) Town of Aurora Licensing By-Law 4258-01.P, schedule 13 is revised to reflect these changes. 80(2) (3) The Manager of By-Law Enforcement has been notified of these requirements and has implemented the requirements. Revisions to By-Law 4258-01.P, schedule 13 have been made. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 65 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR make available vehicle registration and identification information in an accessible format to persons with disabilities who are passengers Design of Public Space Standards ss 80.1 – 80.5 Definition, Application and Schedules Recreational Trails & Beach Access Routes January 1, 2016 ONGOING 80.6 – 80.15 This applies to new constructed and redeveloped recreational trails that an obligated organization intends to maintain. Obligated organizations must consult with the public and persons with disabilities. Municipalities must also consult with their municipal accessibility advisory committees. The Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements. The Town will consult with the public, persons with disabilities and Accessibility Advisory Committee Outdoor Public Use Eating Areas January 1, 2016 ONGOING 80.16 – 80.17 Obligated organizations, shall ensure that where they construct or redevelop outdoor public use eating areas that they intend to maintain, the outdoor public use eating areas meet the following requirements: 1. A minimum of 20 per cent of the tables that are provided must be accessible to persons The Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 66 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR using mobility aids by having knee and toe clearance underneath the table and in no case shall there be fewer than one table in an outdoor public use eating area that meets this requirement. 2. The ground surface leading to and under tables that are accessible to persons using mobility aids must be level, firm and stable. 3. Tables that are accessible to persons using mobility aids must have clear ground space around them that allows for a forward approach to the tables Outdoor Play Spaces January 1, 2016 ONGOING 80.18 – 80.20 When constructing new or redeveloping existing outdoor play spaces, obligated organizations, shall consult on the needs of children and caregivers with various disabilities and shall do so in the following manner: 1. Large organizations must consult with the public and persons with disabilities. 2. Municipalities must also consult with their municipal accessibility advisory committees The Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements and is applying “Annex H” Accessibility Playground Guidelines. The Town will consult with the public, persons with disabilities and Accessibility Advisory Committee Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 67 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR When constructing new or redeveloping existing play spaces that they intend to maintain, obligated organizations, other than small organizations, shall, (a) incorporate accessibility features, such as sensory and active play components, for children and caregivers with various disabilities into the design of outdoor play spaces; and (b) ensure that outdoor play spaces have a ground surface that is firm, stable and has impact attenuating properties for injury prevention and sufficient clearance to provide children and caregivers with various disabilities the ability to move through, in and around the outdoor play space Exterior Paths of Travel January 1, 2016 COMPLIANT 80.21 – 80.31 This applies to newly constructed and redeveloped exterior paths of travel that are outdoor sidewalks or walkways designed and constructed for pedestrian travel and are intended to serve a functional purpose and not to provide a recreational experience The Town of Aurora updated current processes (i.e. Site Plan Manual) to make sure accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town updated procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements. Accessible Parking 80.32 – 80.39 Obligated organizations shall ensure that when constructing new or redeveloping off-street parking facilities that they The Town of Aurora will review and update current processes (i.e. Site Plan Manual) to make sure the accessibility requirements of the Design of Public Spaces Standards are Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 68 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR January 1, 2016 COMPLIANT intend to maintain, the off-street parking facilities meet the requirements set out in this Part applied where applicable, to new or redeveloped projects. The Town will update Zoning By-law #2213-78 and designated disabled parking By-law 4574-04.T where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements. Obtaining Services January 1, 2016 ONGOING 80.40 – 80.43 Obligated organizations shall meet the requirements set out in this Part in respect of the following: 1. All newly constructed service counters and fixed queuing guides. 2. All newly constructed or redeveloped waiting areas. The Town of Aurora will review and update current processes to make sure the accessibility requirements of the Design of Public Spaces Standards are applied where applicable, to new or redeveloped projects. The Town will update procurement procedures and guidelines, where needed, to reflect the requirements for public spaces. Town staff informed about the public spaces requirements. Maintenance January 1, 2016 ONGOING 80.44 obligated organizations, shall ensure that their multi-year accessibility plans include the following: 1. Procedures for preventative and emergency maintenance of the accessible elements in public spaces as required under this Part. 2. Procedures for dealing with temporary disruptions when accessible elements required under this Part are not in working order The Town of Aurora highlights procedures in the multi-year accessibility plan detailing preventive and emergency maintenance (inspection checklist sheets) of accessible elements for the design of public spaces. This includes procedures for dealing with temporary disruptions. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 69 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR Customer Service Standards ss 80.45 Scope and interpretation Establishment of Policies January 1, 2010 COMPLIANT 80.46 Every provider shall develop, implement and maintain policies governing its provision of goods, services or facilities, as the case may be, to persons with disabilities The Town of Aurora has documented Policy #63 Accessible Customer Service that governs provisions of goods, services or facilities to persons with disabilities. Use of Service Animals and Support Persons January 1, 2010 COMPLIANT 80.47 (2) If a person with a disability is accompanied by a guide dog or other service animal, the provider shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her, unless the animal is otherwise excluded by law from the premises. (4) If a person with a disability is accompanied by a support person, the provider shall ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises The Town of Aurora ensures access of all patrons to any municipal facility with use of assistive devices, service animals and support persons. Any support person, use of service animal and/or assistive devices are not charged a fee for the assistance for the person with a disability. Notice of Temporary Disruptions 80.48 If, in order to obtain, use or benefit from a provider’s goods, services or facilities, persons with disabilities usually use other particular The Town of Aurora provides Notice of Service disruptions for any good, service, and/or facility that is disrupted. This is accomplished through templates for hard copy, press release Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 70 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR January 1, 2010 COMPLIANT facilities or services of the provider and if there is a temporary disruption in those other facilities or services in whole or in part, the provider shall give notice of the disruption to the public and on-line distribution. Training for Staff, etc. January 1, 2010 COMPLIANT 80.49 In addition to section 7, Every provider shall ensure that every employee, volunteer, third part contractor receive training about the provision of the provider’s goods, services or facilities, as the case may be, to persons with disabilities All employees, volunteers, and third party contractors receive Accessible Customer Service training. Information regarding the Accessibility for Ontarians with Disabilities Act included in Town orientation which is provided to every Town of Aurora employee. Additional training on specific elements of Accessible Customer Service include assistive devices, support animals, support persons, notice of service disruptions and processes for feedback. The Town of Aurora has a protocol in place for managing employee training records. Feedback Process Required January 1, 2010 COMPLIANT 80.50 Every provider shall establish a process for receiving and responding to, (a) feedback about the manner in which it provides goods, services or facilities to persons with disabilities; and (b) feedback about whether the feedback process established for purposes of clause (a) complies with subsection (3) The Town of Aurora provides avenues for processes of feedback. All customer service counters provide feedback forms. Corporate Website provides electronic options for feedback among others. Feedback is processed with Accessibility Advisor and documented for follow-up and any action deemed necessary. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 71 of 72 Appendix C – Town of Aurora Implementation Plan 2018-2024 Accessibility for Ontarians with Disabilities Act Integrated Accessibility Standards, Ontario Regulation 191/11 IASR Format of Documents January 1, 2010 COMPLIANT 80.51 If a provider is required to give a copy of a document to a person with a disability, the provider shall, on request, provide or arrange for the provision of the document, or the information contained in the document, to the person in an accessible format or with communication support, (a) in a timely manner that takes into account the person’s accessibility needs due to disability; and (b) at a cost that is no more than the regular cost charged to other persons The Town of Aurora provides alternative formats and communication supports to persons with disabilities at no additional charge and in a timely fashion taking in account with the person’s accessibility needs. Notice is provided on corporate documents and on the website. Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017Item 2 Page 72 of 72 Page 1 of 1 5. Consent Agenda Moved by Councillor Thom Seconded by Councillor Thompson C1. General Committee Meeting Report of October 17, 2017 1. That the General Committee meeting report of October 17, 2017, be received and the following recommendations carried by the Committee be approved: (C1) Accessibility Advisory Committee Meeting Minutes of September 6, 2017 1. That the Accessibility Advisory Committee meeting minutes of September 6, 2017, be received for information. Carried Extract from Council Meeting of Tuesday, October 24, 2017 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 3 Page 1 of 1 Page 1 of 1 5. Consent Agenda Moved by Councillor Thompson Seconded by Councillor Gaertner C1. General Committee Meeting Report of November 7, 2017 1. That the General Committee meeting report of November 7, 2017, be received and the following recommendations carried by the Committee be approved: (C3) Accessibility Advisory Committee Meeting Minutes of October 4, 2017 1. That the Accessibility Advisory Committee meeting minutes of October 4, 2017, be received for information. Carried Extract from Council Meeting of Tuesday, November 14, 2017 Accessibility Advisory Committee Meeting Agenda Wednesday, December 6, 2017 Item 4 Page 1 of 1