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AGENDA - Accessibility Advisory Committee - 20151202ACCESSIBILITY ADVISORY COMMITTEE MEETING AGENDA WEDNESDAY,DECEMBER 2,2015 7 P.M. LEKSAND ROOM AURORA TOWN HALL PUBLIC RELEASE November 26,2015 TOWN OF AURORA ACCESSIBILITY ADVISORY COMMITTEE MEETING AGENDA DATE:Wednesday,December 2,2015 TIME &LOCATION:7 p.m.,Leksand Room,Aurora Town Hall 1.DECLARATION OF PECUNIARY INTEREST AND GENERAL NATURE THEREOF 2.APPROVAL OF THE AGENDA RECOMMENDED: THAT the agenda as circulated by Legal and Legislative Services be approved. 3.RECEIPT OF THE MINUTES Accessibility Advisory Committee Meeting Minutes of November 4,2015 pg.1 RECOMMENDED: THAT the Accessibility Advisory Committee meeting minutes of November 4, 2015,be received for information. 4.DELEGATIONS 5.MATTERS FOR CONSIDERATION 1.Memorandum from Accessibility Advisor pg.4 Re:2016-2022 Accessibility Plan RECOMMENDED: THAT the memorandum regarding the Town of Aurora 2016-2022 Accessibility Plan be received;and Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Page 2 of 2 THAT the Accessibility Advisory Committee recommend to Council: THAT the 2016-2022 Accessibility Plan be adopted. 6.INFORMATIONAL ITEMS 7.NEW BUSINESS 8.ADJOURNMENT TOWN OF AURORA ACCESSIBILITY ADVISORY COMMITTEE MEETING MINUTES Date:Wednesday,November 4,2015 Time and Location:7 p.m.,Leksand Room,Aurora Town Hall Committee Members:Tyler Barker (Chair),John Lenchak (Vice Chair),Gordon Barnes,and James Hoyes Member(s)Absent:Councillor Sandra Humfryes Other Attendees:Chris Catania,Accessibility Advisor,and Samantha Yew, Council/Committee Secretary The Chair called the meeting to order at 7 p.m. 1.DECLARATION OF PECUNIARY INTEREST AND GENERAL NATURE THEREOF There were no declarations of pecuniary interest under the Municipal Conflict of Interest Act. 2.APPROVAL OF THE AGENDA Moved by James Hoyes Seconded by Gordon Barnes THAT the agenda as circulated by Legal and Legislative Services be approved. CARRIED 3.RECEIPT OF THE MINUTES Accessibility Advisory Committee Meeting Minutes of October 7,2015 Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Minutes Page -1 -1 - Accessibility Advisory Committee Meeting Minutes Wednesday,November 4,2015 Page 2 of 3 Moved by Gordon Barnes Seconded by James Hoyes THAT the Accessibility Advisory Committee meeting minutes of October 7,2015,be received for information. CARRIED 4.DELEGATIONS None 5.MATTERS FOR CONSIDERATION 1.Memorandum from Accessibility Advisor Re:Capital Accessibility Initiatives for 2016-2022 Staff reviewed the memorandum and provided a brief explanation of the new accessibility initiatives that have been added since the last meeting.The Committee discussed aspects of some of the initiatives and agreed to continue to provide direction. Moved by John Lenchak Seconded by Gordon Barnes THAT the memorandum regarding Capital Accessibility Initiatives for 2016- 2022 be received;and THAT the Accessibility Advisory Committee continue to provide direction in prioritizing Capital Accessibility Initiatives for 2016-2022. CARRIED 6.INFORMATIONAL ITEMS 2.Extract from Council Meeting of October 27,2015 Re:Accessibility Advisory Committee Meeting Minutes of October 7, 2015 Moved by Gordon Barnes Seconded by James Hoyes Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Minutes Page -2 -2 - Accessibility Advisory Committee Meeting Minutes Wednesday,November 4,2015 Page 3 of 3 THAT the Extract from Council Meeting of October 27,2015,regarding the Accessibility Advisory Committee Meeting Minutes of October 7,2015,be received for information. CARRIED 7.NEW BUSINESS The Committee discussed their ability to advocate to external organizations as a group,and staff responded regarding their role as a Committee. The Committee discussed the David C.Onley Award for Leadership in Accessibility, and potential nominees that could be put forward by Committee members. The Committee considered the possibility of holding meetings at a different time of day. 8.ADJOURNMENT Moved by Gordon Barnes Seconded by James Hoyes THAT the meeting be adjourned at 8:30 p.m. CARRIED COMMITTEE RECOMMENDATIONS ARE NOT BINDING ON THE TOWN UNLESS ADOPTED BY COUNCIL AT A LATER MEETING. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Minutes Page -3 -3 - MEMORANDUM Building &By-law Services Date:December 2,2015 To:Accessibility Advisory Committee From:Chris Catania,Accessibility Advisor Re:2016-2022 Accessibility Plan RECOMMENDATION THAT the memorandum regarding the Town of Aurora 2016-2022 Accessibility Plan be received;and THAT the Accessibility Advisory Committee recommend to Council: THAT the 2016-2022 Accessibility Plan be adopted. The Town of Aurora Accessibility plan was established in 2003 as part of the legislative requirement under the Ontarians with Disabilities Act,2001 (ODA)and is reviewed and updated on an annual basis. Under the Accessibility for Ontarians with Disabilities Act,2005 specifically relating to Ontario Regulation 191/11 (Integrated Accessibility Standards),municipalities must also establish,implement,maintain and document a multi-year accessibility plan,which outlines the organization’s strategy to prevent and remove barriers.The multi-year accessibility plan is required to be reviewed and updated at least once every five years. The 2016-2022 Accessibility plan will be reviewed and updated annually satisfying the legislative requirements of both the Ontarians with Disabilities Act,2001 and Accessibility for Ontarians with Disabilities Act,2005. ATTACHMENT Town of Aurora 2016-2022 Accessibility Plan Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -1 -4 - -1 - Table of Contents Page Message from Staff 2 Message from the Chair of the Accessibility Advisory Committee 3 Introduction 4 Accessibility Advisory Committee 6 Accessibility &AODA Implementation Plan 8 Legislated Goals 8 Non-Legislated Goals 10 Overview of 2009-2015 Accessibility Items and Barriers Removed 12 Accessibility Features and Assistive Devices Available at Various Town of Aurora Facilities 21 Accessibility Plan Feedback Form 26 Appendix A –Completed Accessibility Items 2015 Appendix B –Recommended Accessibility Items 2016-2022 Appendix C –AODA Implementation Plan 2016-2022 Contact Information Town of Aurora Building &By-law Services 100 John West Way,Box 1000 Aurora,Ontario L4G 6J1 Phone:905-727-3123,Ext.4212 Toll free:1-800-269-3753,Ext .4212 E-mail:accessibility@aurora.ca Website:www.aurora.ca/accessibility This document is available in an Accessible Alternate Format. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -2 -5 - -2 - Message from Staff The Town of Aurora is dedicated to continuously improving accessibility within the Town,and to achieving the goals set by the Accessibility for Ontarians with Disabilities Act (AODA).The 2016-2022 Town of Aurora Accessibility plan outlines new accessibility initiatives,profiles past achievements which have improved accessibility within the municipality,and reflects the Town’s commitment to the successful implementation of the AODA standards. By working closely with Aurora’s 2015-2018 Accessibility Advisory Committee,the Town of Aurora will acquire a better understanding of what residents have to say about the services we deliver.In addition to this important feedback,prioritization has been given to legislative and non-legislative initiatives helping further shape the 2016-2022 Accessibility plan. Moving forward,the Town of Aurora has built a solid foundation that will allow the municipality to advance and strengthen its commitment to improving accessibility for all. The Town is committed on continuously meeting standards for information and communication,employment,transportation and the design of public spaces.By developing initiatives in these key areas,Aurora continues to identify,remove and prevent barriers that create a more inclusive community to live,work and play. If you have questions,comments,or concerns about accessibility within the Town of Aurora,please feel free to contact me at (905)727-3123,ext 4212 or at accessibility@aurora.ca. Sincerely, Chris Catania Accessibility Advisor Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -3 -6 - -3 - Message from the Chair of the Accessibility Advisory Committee It is my pleasure,on behalf of the Accessibility Advisory Committee,to present the 2016-2022 Accessibility Plan for the Town of Aurora.As members of this important committee,we are committed to working with local members of Town Council,as well as members of the community,to further inclusion and barrier-free access in our town. In the words of former Lt.Governor David Onley,“accessibility is not a privilege,it is a right.” This report will review some of the Town of Aurora’s recent achievements in improving accessibility.These include such projects as:the installation of equipment in the Stronach Recreation Centre and the Aurora Family Leisure Complex to make the pools accessible to people with a disability;accessible ramps to provide access to the Aurora Cenotaph. Looking to the future,our goals include:make best use of the Internet to provide the community with information and the opportunity to provide feedback;improved communication signage around town relating to accessibility services in town facilities. The Town of Aurora has an opportunity to move beyond simple compliance with legislation,and demonstrate leadership throughout the entire region.This committee pledges itself to this goal of a truly open,accessible and inclusive Aurora. Yours Sincerely, Tyler Barker,Chair Accessibility Advisory Committee Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -4 -7 - -4 - Introduction Statement of Commitment The Town of Aurora is committed to providing equitable treatment to people with disabilities with respect to the use and benefit of Town programs,services and facilities. The Town seeks to identify and remove barriers to accessibility and prevent the creation of new barriers.The Town is working to provide services in a manner that respects the dignity and independence of all Aurora citizens,our employees and visitors.The Town of Aurora is equally dedicated to ensuring that all AODA legislated obligations are met in a timely manner and that compliance with these standards is maintained. Background The purpose of the Town of Aurora’s Accessibility Plan is to demonstrate how the Town will be implementing the legislative requirements of the Ontarians with Disabilities Act (ODA)(2001),the Accessibility for Ontarians with Disabilities Act (2005)and to manage compliance with emerging AODA regulations related to the Corporation of the Town of Aurora.In addition,the Town recognizes that there is also a need for innovation outside of the legislation and that additional initiatives are required to either prepare for forthcoming legislation,or in some cases,to work beyond the legislation to meet resident’s accessibility needs.The Town recognizes that achieving these objectives requires a corporate-wide approach in order to identify,remove,and prevent barriers for residents,employees and visitors. Over the past decade,the Town of Aurora has undertaken a number of initiatives aimed at ensuring the municipality remains as inclusive and barrier-free as possible.These include,but are not limited to: Developing Town of Aurora Accessibility Plans annually as part of the requirements of the Ontarians with Disabilities Act 2001 (ODA); Providing Accessible Formats and Communication Supports; Investing nearly $700,000 on accessibility retrofits in Town facilities,programs and services since 2002; Creating an accessible taxi training program; Training over 500 Town employees,volunteers,community partners and Town contractors on Accessibility,AODA and Human Rights Code; Providing Accessible Customer Service training to all staff beyond AODA parameters. Installing Audible Pedestrian Signals at main Town intersections; Creating annual Accessibility events to highlight achievements and bring awareness to the importance of accessibility to Town services; Meeting and maintaining compliance with the ODA and AODA legislation. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -5 -8 - -5 - Guiding Principles The guiding principles of the Town’s Accessibility Plan include: Working consultatively with the Accessibility Advisory Committee and other community members to ensure the actions identified in the accessibility plan is responsive to the needs of the community; Proactive and timely to meet the provincial compliance deadlines; Fiscally responsible by using provincial tools,templates and guides where applicable; Proactive to spread the cost of implementation over multiple years; Seeking efficiencies by training all existing staff only once; Ensuring that areas of accountability are clearly defined by implementing clauses by department;and, Developing support tools and templates to assist staff with implementation Implementation Strategy Structure and Governance The responsibility for the implementation of the AODA falls within the Town’s Building & By-law Services Accessibility Office.Accountability for the various clauses within the Integrated Accessibility Regulation is a shared responsibility with the various departments.The Accessibility Office has oversight responsibility for ensuring that their respective clauses are executed according to legislative requirements to pertaining to the service they deliver.For example: Accessible Taxis are led by Building &By-law Services; Website compliance is led by Corporate Communications; Employment requirements are led by Human Resources; Information and communication Supports is led by Corporate Communications; Procurement and Kiosks requirements are Legal &Legislative Services;and, Library requirements are led by Aurora Public Library. General clauses are led by the Building &By-law Services Department through the work of the Accessibility Office.Responsibilities of the Accessibility Office include;but are not limited to,the development of the corporate wide accessibility plan,implementing the legislative consultation process,working with other municipalities and the province on accessibility-related issues,developing and reviewing policy,creating training modules and materials,reporting on progress to the Executive Leadership Team,Accessibility Advisory Committee,Council,and working with the Director of Building &By-law,Town Clerk and Solicitor on all compliance reporting to the Province of Ontario. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -6 -9 - -6 - Accessibility Advisory Committee The Accessibility Advisory Committee has been in place since November 2002,as a municipal requirement of the Ontarians with Disabilities Act (ODA). The Committee is comprised of a minimum of five (5)members,including:Three (3) members who are people with disabilities;One (1)Member of Council;and One (1) member who is a citizen volunteer,parent of a child with a disability,or professional from the stakeholder community. 2015-2018 Accessibility Committee Members include: Tyler Barker –Chair John Lenchak –Vice Chair Councillor Sandra Humfryes Gordon Barnes James Hoyes The purpose of the Accessibility Advisory Committee is to encourage and facilitate accessibility on behalf of all persons with disabilities by:promoting public awareness and sensitivity;encouraging co-operation among all service and interest groups to ensure an inclusive community for all persons;identifying and documenting relevant issues and concerns;improving access to housing,transportation,education, recreation,and employment which are all qualities of a five-star community;improving communication among all levels of government and service agencies to make recommendations regarding policy,procedure and legislation;to educate and champion needs that arise based on the Accessibility for Ontarians with Disabilities Act (2005); and recognizing that the needs of all persons,including persons with disabilities,are constantly changing. Duties and Functions of the Accessibility Advisory Committee The Committee assists Council by advising,reviewing,and making comments and recommendations of interest to/for people with disabilities,and dealing with community issues relevant to persons with disabilities. Some of the items reviewed by the Committee include: Providing advice to Council each year regarding the preparation, implementation and effectiveness of the municipal accessibility plan and making recommendations on the outstanding accessible project list or items based on Council’s funding allocation for accessibility; Providing advice to Council and staff for compliance purposes as per the Accessibility for Ontarians with Disabilities Act (2005); Establishing guidelines pertaining to accessibility,that staff may consider in the review of site plans and subdivision agreements (i.e.,building accessibility,curb cuts on roadways,audible traffic signals,etc.); Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -7 -10 - -7 - Commenting on selected designated accessible parking,including:ensuring that it is as convenient to the entrance as possible;ensuring that it is properly identified and signed as designated accessible parking;reviewing the total number of designated accessible parking spots in relation to the total number of parking spaces in new development;reviewing ways to improve the placement of existing designated parking within the municipality;and suggesting ways to increase,wherever possible,on both public and private lands,the number of designated accessible parking spaces within the municipality; Commenting on the accessibility for persons with disabilities to a building, structure,or premises or part of a building,structure or premises that the municipality purchases,contracts or significantly renovates or for which a new lease is entered into i.e.Aurora Town Hall,Joint Operations Centre &Aurora Family Leisure Complex; Commenting on the proposed and existing by-laws,services,practices, programs and policies of the municipality and how they relate to the general public,including persons with disabilities; Commenting on how the needs of persons with disabilities can be better served through the municipality’s purchasing of goods and services; Monitoring federal and provincial government directives and regulations and advising Council regarding same; Conducting research on accessibility issues;and Liaising with other municipalities,Region of York,and local stakeholder groups on accessibility and disability issues/interests. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -8 -11 - -8 - General Accessibility and Accessibility for Ontarians with Disabilities Act Implementation Plan In addition to the AODA requirements,the Town continues work to increase accessibility for residents and visitors by creating additional non-legislated initiatives that support the goals set by Council in accordance with the AODA.Examples of this work include:Audible Pedestrian Signals;Increased Way-finding signage,Hearing Assist in meeting rooms,and increased accessible retrofits relating to the Design of Public Spaces Standard (Built Environment). Legislated Goals: Customer Service Maintain compliance with Accessible Customer Service Standard and continue to identify additional customer service enhancements as required: a)Provide accessible Customer Service training to staff,volunteers and third parties; b)Receive and respond to feedback about the manner in which goods or services are provided to persons with disabilities;and, c)Provide notice of service disruptions. General Requirements Meet and maintain compliance with the AODA’s Integrated Regulation General requirement: a)Complete a review of all relevant Town of Aurora by-laws,policies,procedures and guidelines to reflect the requirements of the AODA Integrated Accessibility Regulation; b)Ensure the procurement of Town goods,services,facilities and kiosks include accessibility criteria and features;and, c)Provide training on the AODA Integrated Accessibility Regulation and the Human Rights Act to all employees,volunteers;all persons who participate in developing the organization’s policies;and all other persons who provide goods,services or facilities on behalf of the Town of Aurora. Employment Ensure the Town of Aurora’s employment policies and practices are inclusive of people with disabilities: a)Ensure all employees and successful applicants with disabilities are informed of available supports and accommodations; b)Ensure applicants with disabilities are informed of available accommodations during the recruitment,assessment and the selection processes; c)Consult with employees to provide and arrange for accessible formats and communication supports; d)Provide to employees,upon request,individualized workplace emergency response information; Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -9 -12 - -9 - e)Maintain a return to work process and provide individual documented accommodation plans for employees with disabilities when required; f)Ensure the needs of the employees with disabilities are taken into account for the purposes of performance management,career development,advancement and redeployment. Information and Communication Supports Provide accessible information and communication to residents,visitors and employees: a)Ensure Town processes for receiving and responding to feedback are accessible to people with disabilities by providing for,or arranging for,the provision of accessible formats and communication supports; b)Upon request,provide accessible feedback and communication supports in consultation with the requestor,in a timely manner that takes into account the person’s accessibility needs and at no additional cost for all Town documents including emergency plans and public safety information; c)Ensure Town of Aurora website(s)and web content conform to the World Wide Web Consortium Guideline (WCAG)2.0 initially at level A and increasing to Level AA in accordance with the timelines set out by the AODA Integrated Regulation; and, d)Inform the public of the availability and provide accessible materials where they exist and provide accessible formats and communication supports upon request. Accessible Taxi Services Ensure accessible taxi service is available to the public within the Town of Aurora: a)Consult with the Accessibility Advisory Committee and the public to determine the proportion of on-demand accessible taxicabs required in Aurora and demonstrate progress toward meeting that need; b)Ensure that no person with a disability is charged additional fees or is charged a fee for storage of mobility aids of mobility assistive devices;and, c)Ensure vehicle registration and identification is visible in accordance with Provincial legislation and is available in accessible formats for passengers with disabilities. Design of Public Spaces (Built Environment) The Town of Aurora will meet the requirements of (Ontario Regulation 413/12)under the Accessibility For Ontarians with Disabilities Act,2005 (AODA)and,in particular,Part IV.1 Design of Public Spaces Standards (Accessibility Standards for the Built Environment)in relation to: a)Recreational trails/beach access routes; b)Outdoor public-use eating areas like rest stops or picnic areas; c)Outdoor play spaces,like playgrounds in municipal parks; d)Exterior paths of travel,such as sidewalks,ramps,stairs,curb ramps,rest areas and accessible pedestrian signals; e)Accessible parking on and off street; f)Service related elements such as service counters,fixed queuing lines and waiting areas; g)Scheduled preventative maintenance Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -10 -13 - -10 - Non-Legislated Goals: In addition to the legislated goals under the AODA,the Town of Aurora is committed to additional initiatives that help ensure the Town becomes increasingly barrier-free; including: Customer Services a)Hosting annual National Access Awareness Week events to inform the community about the accessibility of Town services and celebrate accessibility achievements. Employment a)Conduct outreach with education institutions (elementary and high schools, colleges and universities),and Chamber of Commerce to promote employment opportunities to students with disabilities; b)Partner with agencies to help facilitate workplace experiences and promote employment opportunities for persons with disabilities; c)Track and monitor the percentage of accommodations provided to employees and applicants; d)Deliver training to employees to foster a respectful workplace (includes training on better understanding learning disabilities equity and diversity);and, e)Increase the completeness of an internal data base of persons with disabilities to reflect their representation in the workforce. Information and Communication a)Increase hearing assist such as closed captioning to viewers of Rogers Cable TV/Streaming for Town Council meetings b)Increase function of Council Chambers projector screen to include C.A.R.T.or electronic note taking for public meetings c)Increase accessibility in Town Hall with the addition of appropriate way-finding, tactile signage,assistive workstations and self-service kiosks. Transportation a)Continue training for staff and Taxi Owners/Operators licensed in Aurora consistent with the requirements of the AODA Integrated Accessibility Standards Regulation Design of Public Spaces (Built Environment) a)Audible Pedestrian Program:Increase accessibility for pedestrians with retrofits and new development of Town intersections being equipped with Audible Pedestrian signals; b)Increase and retrofit facilities to include automatic door openers. c)Increase the number of accessible picnic tables throughout Town parks & facilities through regular life cycle management programs d)Increase accessibility of Town facilities through the auditing and implementation of an asset management plan based on approved budgets;and, e)Retrofit facilities with respect to:automatic door openers,washroom,passenger loading areas,parking,signs,ramps,reception desks,change rooms,kitchen, Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -11 -14 - -11 - client counters,door widening,elevators,drinking fountains,telephones, stairs/railings/ramps,sidewalks/walkways,benches and picnic tables. f)Assist residents where needed with removal of windrows through partnerships. Compliance Monitoring The Accessibility Advisor shall monitor progress of this plan and shall coordinate and report on progress annually to the Accessibility Advisory Committee and Council through the Accessibility Plan.The Accessibility Advisor is responsible to report on Town compliance to the province,as per the provincial schedule. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -12 -15 - -12 - Overview of 2009-2015 Accessibility Items and Barriers Removed Several legislated and non-legislated improvements and community initiatives have increased opportunities for persons with disabilities to enjoy our beautiful Town. Highlights of our Accomplishments include: Increased Awareness across Our Corporation As a Corporation we continue to enforce Regulation 429/07 Accessible Customer Service for Persons with Disabilities to ensure that all residents and visitors with disabilities are treated with respect,dignity,inclusion and independence and are welcome at all of our facilities and municipal programs. In addition to our Accessible Customer Service Policy,there have been several improvements to our day-to-day procedures to incorporate accessibility at our various department counters.Staff are better equipped to assist customers with disabilities with resources that are available to them. Revised By-Law distinguishing pets from service animals allowing access into Town facilities/property New Town employees and Members of Council receive AODA-related training,including disability awareness and sensitivity,to gain resources and tools on how to better assist a customer with a disability. As a condition of licensing,Taxi owners/operators provided AODA Customer Service training including requirements under the Integrated Accessibility Standard in respect to tariffs,registration and identification information. Municipal procurement and tendering process has incorporated AODA related requirements since 2009 and over the years,the Town has been more diligent and equipped to provide municipal vendors and contractors various supports to assist them in their AODA compliance. Increased recruitment of diversity within Human Resources practices. Increased sensitivity training for Operators removing winter snow and lessoning windrows near residential driveways. Staff trained in conducting Built Environment accessibility audits that increase accessibility in facilities and open spaces i.e.Victoria Hall. Canadian Paralympic Association “Changing Lives,Changing Minds”keynote training presentation to seasonal Town staff working with children with disabilities. Staff support on the Town intranet providing “Accessible Resources”folder. “Got Access”corporate guide for an accessible Aurora booklet Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -13 -16 - -13 - Removal of Physical Barriers Additional seating and respite bench areas set up in Municipal buildings including Town Hall. Final Completion of the Nokiidaa Trail connecting Aurora,Newmarket &East Gwillimbury providing seamless access for all citizens Support provided to “Doors Open”locations to assist with Accessibility including the loan of wheelchairs and a temporary ramp set up at Hillary House,Aurora’s National landmark. Addition of accessible ramps at the Cenotaph. Accessible Ramps at Cenotaph Support provided for Remembrance Day including use of assistive devices. Self-checkout units designed at the Aurora Public Library for mobility aids including wheelchair accessibility. A patient “Hoyer”lift was purchased for the Aquatics Department at the Stronach Aurora Recreation Complex and Aurora Family Leisure Complex.In Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -14 -17 - -14 - addition,a permanent Aquatic hydraulic lift was purchased for access into the Lap Pool for users. Continued accessible wheelchair seating area offered in Council Chambers when needed for meetings (Interior Council ramp too cumbersome for some residents with disabilities). A partnership with the IES Roads Crew and By-law was arranged to increase Accessible Parking Spots within the Town Park quadrant to assist accessible parking needs within this active area of Town. Bus Shelters re-designed to provide proper access and respite benches. IES Roads Crew mark intersections and curb cuts,including YRT platforms requiring maintenance creating seamless transitions between sidewalks and road ways for mobility aids. Installation of automatic door openers at main (south)Town Hall entrance and rear Council Chamber door. Slight modifications to Town Hall Council Chamber Ramps increasing turning radius for greater accessibility Additional accessible picnic tables in parks to assist mobility devices Installation of Automatic door openers for Family Change rooms at the Stronach Aurora Recreation Complex Increased safe access from York Region Transit Bus stop across road from 1400 Wellington Street East entrance.Bust stop relocated for safer access to Stronach Aurora Recreation Complex. Cable Tray Protectors purchased and provided for all major events to provide easier gate access and prevention of safety trip hazards. Installation of accessible traffic circle at Riverridge/Conover Blvd built to Design of Public Space Standards. Acquisition of accessible ramp for portable staging at Aurora Seniors Centre. Accessible pathways for accessing Machel Park to field events. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -15 -18 - -15 - Accessible Pathway for accessing Machel Park Improved Communication with Visitors/Residents with Disabilities The Town maintains an accessibility feedback form on the Town website encouraging residents and visitors with disabilities to communicate. A service disruption notice system is maintained with the Facilities division of each Municipal occupied building.This provides patrons extra notice when services are interrupted. Increased exposure within local media and newspapers highlighting disability tips and resources available within the Town. Accessible Customer Service information provided on Interim Property Tax Bills All municipal Boards and Committee members received disability awareness training and booklets depicting Accessible Customer Service with patrons with disabilities. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -16 -19 - -16 - Emergency procedures,plans &/or public safety information is provided in an accessible format or with communication supports upon request. The Town has upgraded the corporate website to be accessible to WCAG Level A and includes BrowseAloud website software,the ability to enhance accessibility for people with mild vision impairments,learning difficulties and dyslexia. Hearing Induction Loop System installed in the Aurora Seniors Centre (West Mackenzie Room),Aurora Public Library (Magna &Lebovic Rooms)and Aurora Town Hall (Holland,Leksand &Tannery Rooms)that provides amplification to those with hearing disabilities. Installation of public TTY machines for Aurora Town Hall and Aurora Public Library. Increased “Way-finding contrasting”signage at Stronach Aurora Recreation Complex and Aurora Family Leisure Complex. Sign holders installed for Town Hall to increase accessibility of resources Use of Tablet device for residents/visitors/employees accessing documentation in a preferred accessible format. Inclusion of a Ubi-Duo device at Access Aurora counter for easier 2-way communication. Installation of Audible Pedestrian Signals (APS)with accessible sidewalk/curbing at the Intersections of Yonge/St.John Sideroad, Yonge/Orchard Heights,Yonge/Wellington Streets,Yonge/Golf Links and John West Way/Civic Square Gate. Audible Pedestrian Signal and Tactile Surface Indicators at Golf Links Drive. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -17 -20 - -17 - Accessible Community Events &Community Engagement Mayor,Council,Town Staff and members of the community joined in celebrating International Day for Persons with Disabilities on December 3rd. Regular patrons with Disabilities continue to work on their health and wellness and engage the assistance of Fitness staff when needed at Club Aurora Fitness Centre and Indoor Track. Workplace experience program at the Club Aurora Fitness Centre and Parks Department for persons with intellectual disabilities Children with disabilities were able to access Town of Aurora Summer Camps and provided necessary 1 to 1 support.These children accessed Town of Aurora Summer Camps for multiple weeks. The Town of Aurora partnered with the Region of York and the N6 Municipalities to hold an Accessibility Advisory Committee (AAC)Forum as part of National Access Awareness Week. National Access Awareness Week Increase awareness of availability of accessibility support for all Town Events and/or functions (upon request).Advertise and incorporate as part of event material where people can direct inquiries or ask for assistance for accessibility. Several Town events included on-site accessibility support &accessibility parking for customers in attendance. Lunch &Learn sessions organized for staff and members of the community becoming more educated with various disabilities along with support mechanisms. Aurora Town Notice Board in the local paper provided monthly disability highlights encouraging accessibility and tolerance within our Town. Town of Aurora Staff regularly participated in meetings held by the Ontario Network of Accessibility Professionals and the Municipal Reference Group Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -18 -21 - -18 - within the Northern 6 to stay informed of best practices when increasing accessibility within a Municipal environment Parks &Recreation Aquatics provides integrated 1 to 1 learn to swim instruction with the inclusion of adapted life jackets. Mediator Cards have been introduced for individuals in need of support to participate in recreational swimming and aqua fit programs.The mediator is able to attend at no charge in support of a customer with a disability. Therapeutic aquatic programming available for pre &post rehabilitation. Partner with Aurora Chamber of Commerce educating local businesses about AODA and inclusion of customers with disabilities. Community Recognition and Awards The Town of Aurora continues to be recognized as a leader in Accessibility within the York Region and GTA area.Several of our procedural documents have been recognized and adopted by other municipalities including our corporate Accessible feedback form,access logos,Corporate Accessibility Policies,Business Accessibility Checklist and Election Inspection Accessibility Audit sheet. Town of Aurora Annual Community Recognition Awards include an “Accessibility Award”into the Celebration.This is awarded to an individual or organization that makes a significant contribution to the elimination of barriers for people with disabilities. The Town of Aurora obtained Level 1 of the Excellence Canada Progressive Excellence Program.Award achievement included a review and redrafting of Human Resources and accessibility policies,the draft of a communication plan that show Excellence Canada the Town is committed to continuous improvement. The Town of Aurora where possible provides a community experience program for people with disabilities. The Town of Aurora is 1 of 9 recipients in the Province of Ontario that received the Excellence Canada Ontario Accessibility Award going above and beyond basic AODA compliance and for providing excellent accommodation for people with disabilities. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -19 -22 - -19 - Legislated Requirements General Accessibility Policies have been established to reflect the Town’s commitment in achieving the Accessible Customer Service Standard and Integrated Standards Regulation. Established a multi-year accessibility plan to identify,remove and prevent existing barriers for people with disabilities and indicate progress being made in accomplishing future legislative requirements. Accessibility features,criteria incorporated in procurement practices making goods,services and facilities more inclusive to people with disabilities. Training on the Integrated Accessibility Standards Regulation (191/11)and Human rights Code duty to accommodate people with disabilities Accessible Customer Service Standard New Town employees and Members of Council receive AODA-related training,including disability awareness and sensitivity,to gain resources and tools on how to better assist a customer with a disability. Establishment of processes for feedback and Notice of Service Disruptions Employment Standard Provided individualized workplace emergency response information to employees who have a disability and protocol in place for need of assistance. Making employment practices more accessible through recruitment, employees returning to work,employee accommodation,communication supports,performance management,career development and redeployment. Information &Communications Standard The Town of Aurora’s Emergency plan has been updated and made available to the public in an accessible format with appropriate communication supports upon request. Town of Aurora website platform launched to World Wide Web Consortium Web Content Accessibility Guidelines (WCAG)2.0,Level A. Established procedures to provide/arrange for accessible materials where they exist in the Aurora Public Library and any supports where/when necessary Notification to the public regarding accessible feedback processes, alternative formats and communication supports that the Town will provide. Transportation Standard All licensed taxicabs issued from the Municipality prohibited owners and operators of taxicabs from charging a higher fare or an additional fee for persons with disabilities than for persons without disabilities for the same trip; and from charging a fee for the storage of mobility aids or mobility assistive devices. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -20 -23 - -20 - All licensed taxicabs issued from the Municipality ensured that owners and operators of taxicabs place vehicle registration and identification information on the rear bumper of the taxicab and further made available in an accessible format. Consulted and determined the proportionate number of “On-Demand” accessible taxi cabs Licensed in Aurora. Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -21 -24 - -21 - Accessibility Features and Assistive Devices Available at Various Town of Aurora Facilities Aurora Town Hall Ramped access and automatic door openers at north entrance,south-east entrance and Building Department entrance (3rd floor) Automatic Door openers at 1st Floor entrances Automatic Door openers at rear area of Council Chamber Designated accessible parking Personal listening devices/amplification system available in Council Chambers for public meetings connected to microphone system Hearing Induction Loop System in Leksand,Holland &Tannery Rooms FM Assistive Device System,with lapel mic and teleconference table mic to assist with deaf and hard of hearing attendees for meetings held outside of Council Chambers where PA or audio systems may not be available. Town TTY telephone line for the deaf (available on 2nd floor) Manual Wheelchairs and Transfer chairs available for use at Town Hall Respite benches at both front and back entrances Access Aurora Customer Service available to help with way-finding On-site Accessibility Advisor to assist with disability accommodations when attending Town events/meetings (by request for other departments) Documents available in alternate formats (by request) Electronic Note taking provided to assist residents with hearing loss attend public meetings (by request) Audible and visual fire alarm indicators Electronic LED Screens installed on 1st &3rd floor entrances to assist with wayfinding Sign Holders installed to increase accessibility of resources Ubi-Duo device for easier 2-way communication at Access Aurora Aurora Family Leisure Complex Ramped access/curb cuts and automatic door openers Ramped access to both rink and pool areas Patient “Hoyer”lift available for those with physical or mobility issues requiring assistance in/out of change room or pool deck area PVC wheelchairs in varying sizes that accommodate lateral transfers Water Walking Assistant that helps improve strength in balance and gait Aquatic Training Raft helping maintain horizontal body position to strengthen extremities Pool ramp available for transfers in/out of pool Adaptive Personal Flotation Devices for Swimmers with Disabilities Sensory Toys added to Aquatic &Community Programs Special Needs swimming and camp programs available Larger family change room to accommodate individuals with support persons attending with them Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -22 -25 - -22 - Accessible washroom and shower area with bench seat and moveable shower head available (Within Aquatics Area) Automatic door openers for the Family Change room On-site reception staff to assist in way-finding Respite benches and seating throughout building Designated Accessible Parking close to Main Entrance Audible and visual fire alarm indicators Independent Elevator access Independent Elevator Access at AFLC Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -23 -26 - -23 - Aurora Seniors Centre Ramped access from parking lot with designated accessible parking Automatic door openers throughout the building On-site reception area for assistance in way-finding Accessible washrooms and change rooms PA/microphone system available throughout entire building. Ramped accessible entrance/exit for back outdoor patio and BBQ area Audible and visual fire alarm indicators On-site wheelchair and walker available for incidental transfers to/from vehicles or accessible transportation On-site Accessibility assistance at large Senior community events when needed (By Request) Adaptable tables and various chair or stool heights available in the Seniors centre woodshop for ASC members/visitors with disabilities Page magnifiers available from staff as required for ASC members Community integration Incorporation of accessibility needs and requirements for community bus trips Hearing Induction Loop System installed in West Mackenzie Room providing amplification to those with hearing difficulties Ramp access to event staging in West Mackenzie Room Aurora Community Centre Barrier-free sensor sliding glass door front entrances Automatic door openers throughout interior corridors Designated accessible parking Large accessible change rooms to accommodate individuals with support persons attending with them Larger washroom available Elevator to access upper level spectator areas Respite benches and seating throughout building Aurora Public Library Ramped access from east parking lot and from street level sidewalk Increased ramp and accessible grading and landscaped area at the South lower basement area (*Entrance to Pine Tree Potters) Automatic door openers front &back entrances Designated accessible parking Wheelchair Accessible Elevator service to 1st &2nd floors Accessible 1st floor washroom facilities with barrier free entrances Single wheelchair accessible washrooms on 2nd floor Two lower self-checkout units customized for wheelchair accessibility On-site refreshment area with moveable tables and chairs Adaptive technology workstation featuring JAWS (screen reading software), ZoomText (Magnifying software),Kurzweil 1000 and Kurzweil 3000 (Scanning,writing and reading software)and the Duxbury Braille Translator Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -24 -27 - -24 - On-site reception at Customer Service Desk within library to assist with way- finding or special requests Selection of large-print books and talking books Visiting library services at home,for people with disabilities,seniors,or those unable to travel to the library due to injury/wellness Access to the CNIB Partners Program Hearing Induction Loop System installed in Magna &Lebovic Rooms Installation of TTY telephone for hard of hearing at front entrance payphone Barrier Free Sliding Glass Entrance at Aurora Public Library Stronach Aurora Recreation Complex Designated accessible parking Ramped access/curb cuts and automatic door openers Mechanical Lift available for transfers in Therapeutic &Leisure Pools Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -25 -28 - -25 - Patient “Hoyer”lift available for those with physical or mobility issues requiring assistance in/out of change room or pool deck area PVC wheelchairs in varying sizes that accommodate lateral transfers Water Walking Assistant that helps improve strength in balance and gait Aquatic Training Raft helping maintain horizontal body position to strengthen extremities Adapted Personal Flotation Devices for Swimmers with Disabilities Sensory Toys added to Aquatic &Community Programs Accessible washrooms and change locations including hands free dryers and soap dispensers Respite benches and seating throughout building Audible and visual fire alarm indicators Accessible Shower Nozzle in Family Changeroom increasing accessibility with patrons that have a disability. Shower curtain installed in Ladies accessible stall for privacy Ramped access to shallow pool &play area Increased Contrasting Way-finding Signage Addition of Digital Display Boards Automatic Door Openers for Family Change room Washrooms Accessible Parking at Stronach Aurora Recreation Complex Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -26 -29 - -26 - Accessibility Plan Feedback Form The Town of Aurora is committed to providing accessible customer service to all of our citizens.We welcome your comments and feedback regarding the Accessibility Plan. Assistance may be provided in an alternate format or necessary communications support. Please detach this form and submit to any of the following: Mail or Deliver to:Accessibility Advisor Town of Aurora I00 John West Way,Box 1000 Aurora,ON L4G 6J1 E-mail to:accessibility@aurora.ca Fax to:(905)726-4732 (Please write or type your comments in the space provided below.Thank you.) Was the Accessibility Plan helpful in understanding accessibility available within Town services,facilities and/or programs? What further information/suggestions would you like to see included in the Accessibility Plan? Any other comments or suggestions: Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -27 -30 - September2015COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted01-2010PhysicalLackofaccessibilityrampsforTownEventsPurchasedportablewheelchairrampstobeusedatTownEvents/functionsasneeded$100One(1)ramppurchasedfromAuroraSeniorsCentrewoodshopforlow-costsolutionCustomer&LegislativeServices,Infrastructure&EnvironmentalServices201002-2010CommunicationLackofsignagetoadviseavailabilityoflisteningdevicesinCouncilChambersPurchasedpropersignagetoadvertisedevicesavailableinCouncilChambersN/ACustomer&LegislativeServices,Infrastructure&EnvironmentalServices201003-2010CommunicationLackofsignageforTTYavailabilityatTownHalllocationPurchasedofpropersignagetoadvertisedevicesavailableN/ACustomer&LegislativeServices,Infrastructure&EnvironmentalServices201004-2010PhysicalLackofaccessibleexteriorentranceatPineTreePottersGuildatLibrarylocation(basementlevel)Accessibleground(basement)levelaccesstoexteriordooronsouthentrance(requiresno-stepentrance)CompletedviaFacilities/ParksBudgetsRe-gradedareaandaddedasphaltpathoftravelInfrastructure&EnvironmentalServices201005-2010AttitudinalLackofaccessibilityknowledgeandavailableinformationforlocalbusinessesBuiltrelationshipwithChamberofCommercetoeducatelocalbusinessesaboutAODAandinclusionofcustomerswithdisabilitiesN/APowerPointpresentationonfilewithAccessibleCustomerServicebookletCustomer&LegislativeServices,AccessibilityAdvisoryCommittee2011Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -28 -31 - September2015COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted06-2010PhysicalPooraccesstoParksOffice-largesteepstaircaseforpublictousetoreachParksstaffon2ndlevelatScanlonlocationInstalleddoorbuzzeratbottomofstairsforpatronstoringforstaff,andconvexmirrortobeplacedatthetopofstairstoenhancesecurityforstaffandtobetterdetermineifpatronsneedassistance$200DoorbellandconvexmirrorinstalledImprovedsignageinstalledCustomer&LegislativeServices,Infrastructure&EnvironmentalServices,Parks&RecreationServices201107-2010PhysicalLackofautomaticdooropeneratmain(south)entranceofTownHallInstalledautomaticdooropeneratmain(south)entrance$2,500partsandlabourInfrastructure&EnvironmentalServices201108-2010AttitudinalLackofawarenessofdisabilitysensitivityamongTownusergroupswhorentTownfacilitiesDeveloped“GotAccess”AGuideforanAccessibleAurora.Itprovidescustomerserviceawarenessmaterialgearedtowardsusergroups$5,000Design&PrintBuilding&By-lawServices,Administration201410-2010CommunicationLackofaccessibleformatsavailableforobservingelectiondebatesProvidedelectronicnote-takerserviceforaccessibilitytodeaforhardofhearingresidentsattendingdebates(uponrequest)$160pertwo-hourmeeting,plusmileageCustomer&LegislativeServices201012-2010CommunicationLackofclosedcaptioningforMovieNightspresentedatAuroraTownLibraryTownYouthprogramstaffofferclosedcaptionedmoviesonspecificnights(uponrequest)N/Aclosedcaptioningavailablewithmovie;wouldneedtobeprogrammedoractivatedonplaysystematlocationCustomer&LegislativeServices,Parks&RecreationServices2011Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -29 -32 - September2015COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted13-2010CommunicationPooracoustics/soundsysteminCouncilChambersRetrofittedcurrentacousticsandPA/microphonesystemFacilitiesrectifiedsituationasofApril2011.CostsassociatedwithInfrastructure&EnvironmentalServicesCustomer&LegislativeServices,Infrastructure&EnvironmentalServicesandAdministration201114-2010PhysicalWheelchairrampinCouncilChambersistoonarrowandnotbigenoughforpowerwheelchairsorscooters;doesnothavehandrailsonbothsides;doesnotmeetcurrentbuildingcodeReconfiguredpublicseatingareabyremovingsmallsectionofmoveablechairsatbackrow(bybi-folddoors)anddesignatedasectionforpatronswithwheelchairsorscooters$500Minimalcostforstencil/markingofcarpettilestodesignateareaclearlymarkedcarpetedareawithuniversalaccessibilitysymboltodesignatewheelchairsectionalongbackrowCustomer&LegislativeServices,Infrastructure&EnvironmentalServices201115-2010PhysicalLackofappropriateelevatoratAFLCSomepatronsrefusetousecurrentliftbecauseofitsoldtechnologyandconfinedspace(lifttechnology,veryconfinedspace,withmovingwalls,operatedbyakey/buttonsystem,isaliftnotanelevator)Retrofitforreplacementofliftwitharegularelevatorthatdoesnotrequirea“key”operatorCapitalproject$125,000approvedbyCouncil;itemtransferredtoInfrastructureandEnvironmentalServices(IES)asFacilitiesCapitalProjectitemcompletionoftheCommunityUseForYouthspaceattheAFLCAAC,Building&By-lawServices,Infrastructure&EnvironmentalServices,Parks&RecreationServices201516-2010PhysicalLackofdirectpathoftravelfromfitnesscentretopoolatAFLCRedesigncorridors/changeroomsinconjunctionwithrenovationofAFLCParks&RecreationfundeditemaspartofCommunitySpaceforYouthAFLCrenovationAAC,Building&By-lawServices,Infrastructure&EnvironmentalServices,Parks&RecreationServices2015Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -30 -33 - September2015COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted17-2010Communication&PhysicalLackofsignageat3rdfloorTownHallwashroomsdirectingpatronstolocationofaccessiblewashrooms(on1stand2ndfloors)Purchasedandinstalledappropriatesignage$250Temporarysigns&signholdersInfrastructure&EnvironmentalServices201119-2010Attitudinal&CommunicationLackofknowledgeamongCorporateTownemployeesregardinglocationofavailableaccessibilityresourceswithinmunicipalbuildingsandTown-operatedprogramsDeveloped“GotAccess”AccessibilityResourceGuideforTownstaffandpatrons$5,000Design&PrintBuilding&By-lawServices,Administration201420-2010CommunicationLackofawarenessofavailabilityofaccessibilitysupportforallTownEventsand/orfunctions(uponrequest)AdvertisedandincorporatedaspartofeventmaterialwherepeoplecandirectinquiriesoraskforassistanceforaccessibilityCostsvarydependingontypeofrequestreceivedi.e.servicesinkindoroperatingsuppliesCustomer&LegislativeServices,Administration201221-2010CommunicationLackofcommunityoutreachtoincreaseaccessibilityawarenessOutreachplancreatedbyAACandAccessibilityAdvisorHeldannualevents,informationfairs,etc.N/ACustomer&LegislativeServices,AccessibilityAdvisoryCommittee,Administration201122-2010AttitudinalLackofaccessibilityawarenessamongTaxicaboperatorsAwarenesstrainingforTaxicaboperators$600/TrainingCustomer&LegislativeServices,AccessibilityAdvisoryCommittee,Building&By-lawServices2012Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -31 -34 - September2015COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted23-2010Communication&PhysicalLackofadequatesignageatAFLCindicatingaccessibleentrancelocationImprovedsignage$50/signSignageinstalledInfrastructure&EnvironmentalServices201124-2010CommunicationVisualdifficultiesofTown-writtenmaterialfromFinanceImprovedfontsizeandset-upoftaxandwaterbillsN/ACostsassociatedwithset-upandmailoutFinancialServices,Customer&LegislativeServices201226-2010PhysicalNoclearaccessibleviewingareaatAFLCrinkforpatronstoviewskatingeventsSpaceredesigned,barrierfreeaccessChairsremovedifapplicableParks&RecreationfundeditemaspartofCommunitySpaceforYouthAFLCrenovationAAC,Building&By-lawServices,Infrastructure&EnvironmentalServices,Parks&RecreationServices201527-2010CommunicationNoformalAffordableandAccessibleHousingPolicyinOfficialPlanIncludedAffordableandAccessibleHousingPolicyinOfficialPlanN/APlanning&DevelopmentServices201001-2011Physical&CommunicationLackofAudiblePedestrianSignal(APS)forbusyintersectionatOrchardHeightsandYongeStInstalledAPSatrecommendedintersectionincollaborationwithYorkRegion$50,000RetrofitcostduetoconditionofintersectionandcurrentpolesCustomer&LegislativeServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationDepartment2012Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -32 -35 - September2015COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted02-2011Physical&AttitudinalSnowplowsdumpingsnowwithinresidentdriveways–creatingbarriersforresidentswithdisabilitiestoenter/exittheirpathsoftravelWindrowremovalprogramforresidentswithdisabilitiesthatidentifyremovalisanissueDriversensitivitytrainingprovided.IncludedtrainingforIESstaffandsub-contractorsusedforplowing.CorporateAccessibilityTrainingremoving&preventingbarriersDriversensitivitytrainingconductedin-housewithminimalcostformaterialsCustomer&LegislativeServices,Infrastructure&EnvironmentalServices201103-2011Physical&SystemicLackofdisabilitysupportatTownSpecialEventsasrequiredAdditionalstaffmadeavailablewhenAccessibilityAdvisorisunabletoattend(unrealistictohaveone/samepersonattendallEvents)StaffsubmittedaccessibilityrequestwhensupportrequiredforTownEventsCost–N/AStaffallowedto‘flex’timeandadjust8:30-4:30workweekwhenEventsarepre-plannedAllDepartments201106-2011PhysicalLackofsafeaccessfrombusstopacrossroadfromSARCdrive-wayentranceLocationofbusstopmovedtofacilitatesafecrossingattrafficintersectionWellington/LeslieStreetsN/ACustomer&LegislativeServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationDepartment201207-2011PhysicalLackofaccesstotheCenotaphforpeoplewithmobilityissuesIncludedrampaccesstoCenotaphalongpath/stairway.DesignfeaturesincludeDesignofPublicSpacestandards$20,000Building&By-lawServices,Parks&RecreationServices2014Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -33 -36 - September2015COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted01-2012Physical&CommunicationLackofAmplificationSystemintheTownHallCommitteeRooms(i.e.Leksand/HollandRoomsHearingInductionLoopSysteminstalledinHolland/LeksandRoomsforPublicMeetings$5,000Customer&LegislativeServices,Infrastructure&EnvironmentalServices201202-2012PhysicalLackofAccessintotheLapPoolofSARCInstalledpermanenthydraulicliftontotheLapPool$6,000Customer&LegislativeServices,Infrastructure&EnvironmentalServices201203-2012PhysicalLackofAccessthroughthebackdooroftheCouncilChambersInstalledAutomaticDoorandDistresspaddles$2,500Customer&LegislativeServices,Infrastructure&EnvironmentalServices201204-2012PhysicalLackofAccessintotheAccessibleWashroomsoftheFamilyChangeroomintheSARCInstalledAutomaticDoorandDistresspaddles$12,000Customer&LegislativeServices,Infrastructure&EnvironmentalServices201206-2012Physical&CommunicationLackofAmplificationSystemintheWestMackenzieRoomoftheAuroraSeniorsCentreHearingInductionLoopSysteminstalledinWestMackenzieRoomforPublicMeetings&Events$3,500Customer&LegislativeServices,Infrastructure&EnvironmentalServices201207-2012Physical&CommunicationLackofAudiblePedestrianSignal&CurbCuts(APS)forYonge&Wellington,andYonge&St.John’sSdrInstalledAPSatrecommendedintersectionsincollaborationwithYorkRegion$50,000RetrofitcostduetoconditionofintersectionandcurrentpolesCustomer&LegislativeServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationDepartment2012Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -34 -37 - September2015COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted08-2012Communication&PhysicalLackofappropriateaccessiblesignageandway-findingsystemdirectingpatronstotheappropriatelocatedwithinSARC&AFLCAccessibleway-findingsignagerequiredtomeetaccessibleneedsforpatronsspecificallyusingpublicareasofrecreationalfacilities$5,000Customer&LegislativeServices,Infrastructure&EnvironmentalServices,Parks&RecreationServices201209-2012Physical&AttitudinalLackofseatinginBusSheltersInstalledaccessibleseatinginallBusSheltersRegionofYork,andYRTfundedprojectCustomer&LegislativeServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationDepartment201210-2012PhysicalIntersectionofConover&RiveridgeBlvdtrafficcirclehassidewalkheavingcausinglipbetweenroadandsidewalkReplacementandre-pouringofcurbing/sidewalkaroundthetrafficcircleoftheintersection$13,000Customer&LegislativeServices,Infrastructure&EnvironmentalServices201312-2012PhysicalLackofPicnicTablesinParksaccessibletovariousmobilityaidsIncorporatedCapitalreplacementoftableswithaccessiblepicnictablesinstrategichightrafficareasParksCapitalReplacementonayearlybasis,changingouttablescomingoutofserviceCustomer&LegislativeServices,Parks&RecreationServices201314-2012PhysicalLackofChangetablesinAquaticCentrechangeroomsInvestigatedrequirementsofSARC&AFLCtodetermine,space,placementandquantity.FamilyChangeroomhasaccessiblestalls/roomswithaccessiblebenchesforpropertransfersN/ACustomer&LegislativeServices,Infrastructure&EnvironmentalServices,Parks&RecreationServices2013Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -35 -38 - September2015COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted15-2012CommunicationLackofTTYatmunicipalbuildingsAdditionalTTYinstalledonTownHallfirstfloorpayphoneandAuroraPublicLibrarylobbypayphone$300/phoneCustomer&LegislativeServices201216-2012PhysicalLackofParkingonthestreetwithAccessibilityParkingPermit(Overnight,Nostoppingzones,etc)ReviewedexistingBy-law.DeterminedthatitwouldprovideinequalitiesandiswinterliabilityforclearingofroadsN/ACustomer&LegislativeServices,Building&By-lawServices201317-2012CommunicationLackofaccessibilityonwebsiteforpeoplewithdyslexia,learning&visualimpairmentsTheTownisproceedingtolaunchanewwebsite(WCAGLevelA)platformwithincreasingaccessiblefeatures.Interimsolutioninstalled“BrowseAloud”accessiblewebsitesoftware.WebsiteplatformfundedbyAdministration.Accessiblesoftware,$2,500/yearCustomer&LegislativeServices,Corporate&FinancialServices,Administration201218-2012PhysicalCabletriphazardforallpatronsenteringfrontgatesofSpecialEventsi.e.RibfestPurchasedcableprotectorrampsallowingbarrierfreeaccess$2,500Customer&LegislativeServices201220-2012CommunicationLackofaccessibleformatsavailableforobservingelectiondebatesProvideduponrequestelectronicnote-takerservice,InterpretersforaccessibilitytodeaforhardofhearingresidentsattendingdebatesCost$250pertwo-hourmeeting/service,plusmileagecosttoserviceproviderLegal&LegislativeServices,Building&By-lawServices201421-2012PhysicalLackofaccessalongsidewalks/walkwaysthatdisplayElectionSignsProvidededucationtoCandidatespropersignplacementinaccordancewithsignBy-Law.By-LawStaffenforced,removed,relocatedthatimpededphysicalaccessN/ALegal&LegislativeServices,Building&By-lawServices2014Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -36 -39 - September2015COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted01-2013PhysicalIntersectionofYonge&HendersonStreetYRTBusPlatformhassidewalkheavingcausinglipbetweenroadandsidewalkReplacementandre-pouringofcurbing/sidewalkaroundthebusstopoftheintersection$20,000Building&By-lawServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportation201402-2013PhysicalLackofAccesstorearofAFLCArenaandAquaticChangeroomsReplacementofrearentranceswithsensoredautomaticdoors$25,000Building&By-lawServices,Infrastructure&EnvironmentalServices,201503-2013PhysicalLackofadaptedweighttrainingequipmentinClubAuroraFitnessCentreCapitalexpenditureofadapteduniversalweighttrainingstation$15,000Building&By-lawServices,Parks&RecreationServices,201506-2013PhysicalLackofAccessthroughoutACCArenasandCorridorsInstallationofpaddle/sensoredautomaticdoors&openerseliminatedbarrierstothosewithmobilitydisabilities$25,000Building&By-lawServices,Infrastructure&EnvironmentalServices,201507-2013PhysicalIntersectionofConover&BorealisAvetrafficcirclehassidewalkheavingcausinglipbetweenroadandsidewalkReplacementandre-pouringofcurbing/sidewalkaroundthetrafficcircleoftheintersection$15,000Building&By-lawServices,Infrastructure&EnvironmentalServices201408-2013CommunicationLackofVisual/AudioEmergencySystemDetectorsinTownHallmeetingroomsforthepublicInstallationofHorn/StrobeAlarmsinLeksand,Holland,TanneryRoomsandCouncilChambers$500/deviceplusinstallationBuilding&By-lawServices,Infrastructure&EnvironmentalServices2014Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -37 -40 - November2015RECOMMENDEDACCESSIBILITYITEMSFOR2016-2022Item#-YearAddedTypeofBarriertoAccessibilityProposedSolutionAssociatedCostsDepartmentResponsibleStatusofProjectItemTargetYearCompletion11-2010CommunicationLackofclosedcaptioningoptionforCouncilmeetingsairedonRogersCableTVClosedcaptioningtoberequestedwithRogersCableTV$15,000/yearsetupbyRogersCableTVLegal&LegislativeServices,AdministrationNoenforcementunderCRTCthatcaptioningisrequiredforcommunityprogramming.Rogersnotrequiredtoprovide.CostsfallonTown201418-2010Communication&PhysicalLackofappropriatesignageandway-findingsystemdirectingpatronstotheappropriateDepartmentsand/orareaslocatedwithinTownHallHireconsultanttoinvestigatepotentialsolutionsforavisualway-findingsystemforTownHall$20,000Building&By-lawServices,Infrastructure&EnvironmentalServices,Building&By-lawServicesVisualway-findingsystemshouldbedelayeduntilorg.reviewandspaceanalysiscompletePossibleinterimsolutionwouldbetohaveGISstaffdevelopTownHallmapwithlegendtobeavailableatallentrancesandDept.counters201625-2010PhysicalCountersatTownHalldonotincludelowercountercutsforpeopleusingmobilitydevicesInstallaccessibleReceptioncountersatallTownHallDepartments42,000$7,000/eachAAC,Infrastructure&EnvironmentalServices,Building&By-lawServicesAsofJanuary1,2016allservicecounters,queuinglines,andwaitingareasmustbeaccessibleasperIASRDesignofPublicSpaceStandards2017Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -38 -41 - November2015RECOMMENDEDACCESSIBILITYITEMSFOR2016-2022Item#-YearAddedTypeofBarriertoAccessibilityProposedSolutionAssociatedCostsDepartmentResponsibleStatusofProjectItemTargetYearCompletion04-2011Attitudinal&CommunicationLackofaccessibilityknowledgeamongusergroupsEstablishaccessibleinformationonpolicies,permits,conditions&regulationsN/ABuilding&By-lawServices,Parks&RecreationServicesN/A201405-2011PhysicalIncreaseaccessibilityinCouncilChambersRe-designandconstructbarrier-freeCouncilChambersCostestimatedat$250/squarefootBuilding&By-lawServices,Infrastructure&EnvironmentalServices,Building&By-lawServicesRetainarchitecttodeterminedesignandfeasibilityrelatingtotheOntarioBuildingCode(OBC)inconjunctionwithTownHallrefresh202205-2012Attitudinal&CommunicationAccessibilityConsiderationsonReportstoCouncilIncludesubsectiononallreportshighlightinganyaccessibleconsiderationsthatmayidentify,remove,andpreventbarriersN/ALegal&LegislativeServicesEstablishanaccessibilitylensforallstaffregardingtownbusinessthataredecidedbyCouncil/Staff201411-2012Communication&PhysicalCouncilChambersprojectorscreensplituserequiredforElectronicNotetakingCreateafunctionwherethetwoCouncilChambersprojectorscreenscanoperateindependently$3,000Legal&LegislativeServices,Infrastructure&EnvironmentalServices,Corporate&FinancialServices,Building&By-lawServicesProjectorScreencanbeusedforelectronicnotetaking,powerpoint,andvariousmedia.SplitfromscreenusedforCouncilAgendas2014Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -39 -42 - November2015RECOMMENDEDACCESSIBILITYITEMSFOR2016-2022Item#-YearAddedTypeofBarriertoAccessibilityProposedSolutionAssociatedCostsDepartmentResponsibleStatusofProjectItemTargetYearCompletion13-2012PhysicalLackofaccessibleParkPathsandAccessiblePlaygroundequipmentFeasibilityassessmentrequiredtodeterminelocation,trafficoftrails.Anynewparks/trailstomeettheIASDesignofPublicSpacesStandardforaccessibility$50,000FundsusedinCapitalfornew/retrofitaspertheParks&RecreationMasterPlanBuilding&By-lawServices,Parks&RecreationServicesTBD201519-2012Physical&VisionLackofaccessiblelightinginTownparksthathost/runeventsDeterminehightrafficareasandconductneedsassessmentofaccessiblelightingorlackthereof$50,000/MachelParkinassociationwithParksDepartmentBuilding&By-lawServices,Parks&RecreationServicesSafetyissueforpatronsentering/exitingparkfacilities&eventsduetolackoflighting201604-2013Communication&PhysicalLackofAudiblePedestrianSignal(APS)forbusyintersectionatAuroraHeightsandYongeStInstallationofAPSatrecommendedintersectionincollaborationwithYorkRegion$50,000retrofitcostduetoconditionofintersectionandcurrentpolesBuilding&By-lawServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationCapitalreplacementcosts$50,000perintersectionperyearprioritizingneedoftrafficintersection201505-2013CommunicationLackoffixedAudio/VisualSystemsinCommitteeBoardroomsInstallationoffixedAudio/VisualSysteminLeksand,Holland,andTanneryRoomswithcapabilityforHearingAssist,CART,etc.$100,000Building&By-lawServices,Infrastructure&EnvironmentalServices,Corporate&FinancialServicesAccessibilityAdvisortoinvestigatefurtherneedforoneorallboardroomswithaccessibleconferencingcapabilities2016Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -40 -43 - November2015RECOMMENDEDACCESSIBILITYITEMSFOR2016-2022Item#-YearAddedTypeofBarriertoAccessibilityProposedSolutionAssociatedCostsDepartmentResponsibleStatusofProjectItemTargetYearCompletion09-2013PhysicalLackofaccessiblePavedParkPathsinLambertWillsonPark/ArboretumforconnectivitywithNokiidaaTrailAnynewremedialparks/trailstomeettheIASDesignofPublicSpacesStandardforaccessibility$100,000or$60/meterBuilding&By-lawServices,Parks&RecreationServices,TBD201601-2015Communication&PhysicalLackofAudiblePedestrianSignal(APS)forbusyintersectionatKennedyandYongeStInstallationofAPSatrecommendedintersectionincollaborationwithYorkRegion$50,000retrofitcostduetoconditionofintersectionandcurrentpolesBuilding&By-lawServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationCapitalreplacementcosts$50,000perintersectionperyearprioritizingneedoftrafficintersection201602-2015PhysicalLackofAccesstoALFCFitnessCentre,GymChangerooms,&2ndFloorWashroomsInstallationofpaddle/sensoredautomaticdoors&openerseliminatedbarrierstothosewithmobilitydisabilities$35,000Building&By-lawServices,Infrastructure&EnvironmentalServices,201703-2015PhysicalLackofEvacuationAccesstothoseinmulti-levelfacilitiesEvacuationChairsforACC,AFLC&CulturalCentre$10,000Building&By-lawServices,Parks&RecreationServices,Infrastructure&EnvironmentalServices,2017Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -41 -44 - November2015RECOMMENDEDACCESSIBILITYITEMSFOR2016-2022Item#-YearAddedTypeofBarriertoAccessibilityProposedSolutionAssociatedCostsDepartmentResponsibleStatusofProjectItemTargetYearCompletion04-2015PhysicalLackofAccessibleWaterFountainandBottleFillstationsintheFacilitiesInstallationof“ADA”,cooledwaterbottleanddrinkingfountainstationsatACC,AFLC,SARC&TownHall$30,000CapitalfromIESBuilding&By-lawServices,Parks&RecreationServices,Infrastructure&EnvironmentalServices,BottleFillstationsordered.CoordinationbetweenStakeholders,ElectricalandPlumbingtodeterminesuitablelocations.201605-2015Physical&VisionLackofaccessiblelightinginTownparksthathost/runeventsDeterminehightrafficareasandconductneedsassessmentofaccessiblelightingorlackthereof$100,000/LambertWillsonPark/ArboretuminassociationwithParksDepartmentBuilding&By-lawServices,Parks&RecreationServicesSafetyissueforpatronsentering/exiting/travelingparkfacilitiesduetolackoflighting201706-2015PhysicalLackofaccessibleChangeTablesinpublicwashrooms2ndFloorAFLC.InstallationofChangeTablesinAccessibleStallsinMaleandFemaleWashrooms2ndFloorAFLC$5,000Building&By-lawServices,Infrastructure&EnvironmentalServices,ChangeTablesexistinAquaticChangerooms,butlackofaccessibilityforprogramareasaccessing2ndFloor201707-2015Communication&PhysicalLackofawareness/knowledgeofaccessibilityrequirements/upgradestoexistingfacilitiesConductFacilityAuditstoallFacilitiestoidentifygaps,endoflifecyclecomponentsthatimpactbarrierfreeaccess.IdentifiedelementswillbeusedtohelpbuildtheAccessibilityPlanforaccessibleupgrades$30,000inconjunctionwithIESBuilding&By-lawServices,Infrastructure&EnvironmentalServices,IEShascapitalprojectitemidentifiedforFacilityAudits.Auditswillbecomprehensivetoidentifygapsincludingbarrierfreeelements2017Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -42 -45 - 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Accessibility Advisory Committee Meeting Agenda Wednesday,December 2,2015 Item 1 Page -54 -57 - TOWN OF AURORA ADDITIONAL ITEM FOR ACCESSIBILITY ADVISORY COMMITTEE MEETING Wednesday,December 2,2015 7 p.m. Leksand Room Item 2 -Correspondence from Regional Clerk,York Region pg.1 Re:York Region’s Review and Update of 2015-2021 Multi-Year Accessibility Plan RECOMMENDED: THAT the correspondence regarding York Region’s Review and Update of 2015-2021 Multi-Year Accessibility Plan be received for information. 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