AGENDA - Accessibility Advisory Committee - 20161201
Accessibility
Advisory Committee
Meeting Agenda
Thursday, December 1, 2016
4 p.m.
Leksand Room
Aurora Town Hall
Public Release
November 24, 2016
Town of Aurora
Accessibility Advisory Committee
Meeting Agenda
Date: Thursday, December 1, 2016
Time and Location: 4 p.m., Leksand Room, Aurora Town Hall
1. Declaration of Pecuniary Interest and General Nature Thereof
2. Approval of the Agenda
Recommended:
That the agenda as circulated by Legislative Services be approved.
3. Receipt of the Minutes
Accessibility Advisory Committee Meeting Minutes of November 2, 2016
Recommended:
That the Accessibility Advisory Committee meeting minutes of November 2, 2016,
be received for information.
4. Delegations
5. Matters for Consideration
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016 Page 2 of 3
1. Memorandum from Planner
Re: Application for Site Plan Amendment
458021 Ontario Inc.
21 & 33 Eric T. Smith Way
Lots 8 & 9, Plan 65M-4324
File No. SP-2016-08
(Full-size drawings will be available at the meeting.)
Recommended:
1.That the memorandum regarding Application for Site Plan Amendment,
458021 Ontario Inc., 21 & 33 Eric T. Smith Way, Lots 8 & 9, Plan
65M-4324, File No. SP-2016-08 be received; and
2.That the Accessibility Advisory Committee provide comment regarding the
Site Plan Amendment Application.
2.Memorandum from Accessibility Advisor
Re: Town of Aurora 2017-2023 Accessibility Plan
Recommended:
1.That the memorandum regarding Town of Aurora 2017-2023 Accessibility
Plan be received; and
2.That the 2017-2023 Accessibility Plan be adopted and recommended to
Council for approval.
3.Memorandum from Accessibility Advisor
Re: York Region Accessibility Advisory Committee – Feedback Survey
Recommended:
1.That the memorandum regarding York Region Accessibility Advisory
Committee – Feedback Survey be received; and
2.That the Accessibility Advisory Committee provide feedback to staff
regarding the survey.
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016 Page 3 of 3
6.Informational Items
7.New Business
8.Adjournment
Town of Aurora
Accessibility Advisory Committee
Meeting Minutes
Date:
Time and Location:
Committee Members:
Member(s) Absent:
Other Attendees:
Wednesday, November 2, 2016
4 p.m., Leksand Room, Aurora Town Hall
Tyler Barker (Chair), John Lenchak (Vice Chair), and James
Hoyes
Gordon Barnes, Jo-anne Spitzer, and Councillor Sandra
Humfryes
Chris Catania, Accessibility Advisor, and Linda Bottos,
Council/Committee Secretary
The Chair called the meeting to order at 4:17 p.m.
1.Declaration of Pecuniary Interest and General Nature Thereof
There were no declarations of pecuniary interest under the Municipal Conflict of
Interest Act.
2.Approval of the Agenda
Moved by John Lenchak
Seconded by James Hoyes
That the agenda as circulated by Legislative Services be approved.
Carried
3.Receipt of the Minutes
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Minutes
Page 1 of 5
Accessibility Advisory Committee Meeting Minutes
Wednesday, November 2, 2016 Page 2 of 5
Accessibility Advisory Committee Meeting Minutes of October 5, 2016
Moved by James Hoyes
Seconded by John Lenchak
That the Accessibility Advisory Committee meeting minutes of October 5, 2016, be
received for information.
Carried
4.Delegations
None
5.Matters for Consideration
1.Memorandum from Planner
Re: Site Plan Application (Submission #2)
Joe Cara, 15132 & 15136 Yonge Street, Part of Lots 4 & 5,
Registered Plan 9, File No. SP-2013-05
Staff provided background and an overview of the proposed site plan, and the
Committee discussed aspects of the application, including access to living
units and accessible washrooms.
Moved by John Lenchak
Seconded by James Hoyes
1.That the memorandum regarding Site Plan Application (Submission #2),
Joe Cara, 15132 & 15136 Yonge Street, Part of Lots 4 & 5, Registered
Plan 9, File No. SP-2013-05 be received; and
2.That the following Accessibility Advisory Committee comments regarding
the Site Plan Application (Submission #2) be considered by staff:
•Request to encourage builder to consider providing accessible living units
where possible, e.g., elevator access; and
•Request to ensure that all public washrooms are accessible.
Carried
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Minutes
Page 2 of 5
Accessibility Advisory Committee Meeting Minutes
Wednesday, November 2, 2016 Page 3 of 5
2.2017 Draft Repair & Replacement Capital Project Referred from Special
General Committee – 2017 Capital Budget Meeting of October 15, 2016
Re: Capital Project 72259 – Victoria Hall – Accessibility Ramp Installation
Staff provided background and the Committee discussed the proposed ramp
access, accessible washroom, and other accessible features.
Moved by James Hoyes
Seconded by John Lenchak
1.That Capital Project 72259 – Victoria Hall – Accessibility Ramp Installation
be received; and
2.That the Accessibility Advisory Committee recommend to Council:
a.That Capital Project 72259 – Victoria Hall – Accessibility Ramp
Installation be approved as an initial accessible feature; and
b.That an accessible entranceway with automatic door openers and an
accessible universal washroom be approved; and
c.That additional accessible features to facilitate possible future uses of
the building, including visual and audible building alert and alarm
signals, be considered; and
d.That any future proposed renovation plans for Victoria Hall be
submitted to the Accessibility Advisory Committee for review and
comment.
Carried
3.Memorandum from Accessibility Advisor
Re: Capital Accessibility Initiatives 2017-2023
Staff provided a brief overview and update of items in the appendices to the 2017-
2023 Accessibility Plan, and requested that Committee members consider and
identify items that could be added to Appendix B as Recommended Accessibility
Items, for further discussion at the meeting of December 1, 2016.
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Minutes
Page 3 of 5
Accessibility Advisory Committee Meeting Minutes
Wednesday, November 2, 2016 Page 4 of 5
Moved by John Lenchak
Seconded by James Hoyes
1.That the memorandum regarding Capital Accessibility Initiatives 2017-2023
be received for information.
Carried
6.Informational Items
4.Extract from Council Meeting of October 25, 2016
Re: Accessibility Advisory Committee Meeting Minutes of October 5, 2016
Moved by James Hoyes
Seconded by John Lenchak
1.That the Extract from Council Meeting of October 25, 2016, regarding the
Accessibility Advisory Committee meeting minutes of October 5, 2016, be
received for information.
Carried
7.New Business
James Hoyes noted that there is an approximate lift of one inch between the
sidewalk and asphalt surfaces on Industrial Parkway South from Wellington Street
East.
Staff noted that the top coat of asphalt at the Joint Operations Centre remains
incomplete, which will pose a physical barrier for the next year.
Tyler Barker suggested that a visit to the Abilities Centre, a fully accessible, multi-
use facility in Whitby, would be worthwhile for Committee members. He proposed
to also invite representatives of Activate Aurora and local officials of provincial and
federal government.
Tyler Barker suggested contacting the Toronto Blue Jays organization to request
that a number of free Blue Jays game tickets be made available during the 2017
National Access Awareness Week.
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Minutes
Page 4 of 5
Accessibility Advisory Committee Meeting Minutes
Wednesday, November 2, 2016 Page 5 of 5
Staff noted that member Gordon Barnes had suggested that there should be more
collaboration between the Accessibility Advisory Committee and the Trails and
Active Transportation Committee toward better access for non-motorized means of
transportation and connectivity.
8.Adjournment
Moved by John Lenchak
Seconded by James Hoyes
That the meeting be adjourned at 6 p.m.
Carried
Committee recommendations are not binding on the Town unless adopted by Council at a
later meeting.
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Minutes
Page 5 of 5
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Memorandum
Date: December 1, 2016
To: Accessibility Advisory Committee
From: Chris Catania, Accessibility Advisor
Re: Town of Aurora 2017-2023 Accessibility Plan
Recommendations
1. That the memorandum regarding the Town of Aurora 2017-2023 Accessibility
Plan be received; and
2. That the 2017-2023 Accessibility Plan be adopted and recommended to Council
for approval.
Background
The Town of Aurora Accessibility plan was established in 2003 as part of the legislative
requirement under the Ontarians with Disabilities Act, 2001 (ODA) and is reviewed and
updated on an annual basis.
Under the Accessibility for Ontarians with Disabilities Act, 2005 specifically relating to
Ontario Regulation 191/11 (Integrated Accessibility Standards), municipalities must also
establish, implement, maintain and document a multi-year accessibility plan, which
outlines the organization’s strategy to prevent and remove barriers. The multi -year
accessibility plan is required to be reviewed and updated at least once every five (5)
years.
The 2017-2023 Accessibility Plan will be reviewed and updated annually satisfying the
legislative requirements of both the Ontarians with Disabilities Act, 2001 and
Accessibility for Ontarians with Disabilities Act, 2005
Attachments
Attachment 1 - Town of Aurora 2017-2023 Accessibility Plan
100 John West Way
Box 1000
Aurora, Ontario
L4G 6J1
Phone: 905-727-3123 ext. 4212
Email: ccatania@aurora.ca
www.aurora.ca
Town of Aurora
Corporate Services
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 1 of 75
2017 – 2023 Accessibility Plan
T a ble of Contents
Table of Contents ............................................................................................................ 1
Contact Information ..................................................................................................... 2
Message from Staff ......................................................................................................... 1
Message from the Chair of the Accessibility Advisory Committee ................................... 2
Introduction ..................................................................................................................... 3
Statement of Commitment ........................................................................................... 3
Background ................................................................................................................. 3
Guiding Principles ........................................................................................................ 4
Structure and Governance ........................................................................................... 4
Accessibility Advisory Committee ............................................................................. 5
Duties and Functions of the Accessibility Advisory Committee ................................ 5
General Accessibility and Accessibility for Ontarians with Disabilities Act Implementation
Plan ................................................................................................................................. 7
Legislated Goals .......................................................................................................... 7
Customer Service ..................................................................................................... 7
General Requirements ............................................................................................. 7
Employment ............................................................................................................. 7
Information and Communication Supports ............................................................... 8
Accessible Taxi Services ......................................................................................... 8
Design of Public Spaces (Built Environment) ........................................................... 9
Non-Legislated Goals .................................................................................................. 9
Customer Service ..................................................................................................... 9
Employment ............................................................................................................. 9
Information and Communication ............................................................................ 10
Transportation ........................................................................................................ 10
Design of Public Spaces (Built Environment) ......................................................... 10
Compliance Monitoring .............................................................................................. 10
Overview of 2009-2016 Accessibility Items and Barriers Removed .............................. 11
Increased Awareness Across The Corporation ...................................................... 11
Attachment 1
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
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2017 – 2023 Accessibility Plan
Removal of Physical Barriers ................................................................................. 12
Improved Communication with Visitors/Residents with Disabilities ........................ 13
Accessible Community Events & Community Engagement ................................... 14
Community Recognition and Awards ..................................................................... 15
Legislated Requirements ........................................................................................... 16
General .................................................................................................................. 16
Accessible Customer Service Standard ................................................................. 16
Employment Standard ............................................................................................ 16
Information & Communications Standard ............................................................... 16
Transportation Standard ........................................................................................ 17
Design of Public Spaces Standard ......................................................................... 17
Accessibility Features and Assistive Devices Available at Various Town of Aurora
Facilities ..................................................................................................................... 18
Aurora Town Hall ................................................................................................... 18
Aurora Family Leisure Complex ............................................................................. 18
Aurora Seniors Centre ........................................................................................... 19
Aurora Community Centre ..................................................................................... 20
Aurora Cultural Centre ........................................................................................... 20
Aurora Public Library .............................................................................................. 20
Joint Operations Centre ......................................................................................... 21
Stronach Aurora Recreation Complex .................................................................... 21
Accessibility Plan Feedback Form ................................................................................ 23
Appendix A – Complete Accessibility Items ................................................................. 24
Appendix B – Recommended Accessibility Items 2017 – 2023 ..................................... 42
Appendix C – IASR Implementation Plan 2017 – 2023 ................................................. 53
Contact Information
Town of Aurora
Corporate Services
100 John West Way, Box 1000
Aurora, Ontario L4G 6J1
Phone: 905-727-3123, Ext. 4212
Toll free: 1-800-269-3753, Ext. 4212
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
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2017 – 2023 Accessibility Plan
E-mail: accessibility@aurora.ca
Website: www.aurora.ca/accessibility
This document is available in an Accessible Alternate Format by request.
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
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2017 – 2023 Accessibility Plan 1
Message from Staff
The Town of Aurora is dedicated to the continuous improvement of accessibility within
the community, and achieving the goals set by the Accessibility for Ontarians with
Disabilities Act (AODA). The 2017-2023 Town of Aurora Accessibility Plan outlines new
accessibility initiatives, profiles past achievements which have improved accessibility,
and reflects the Town’s commitment to the successful implementation of the AODA
standards.
By working closely with Aurora’s 2015-2018 Accessibility Advisory Committee, the Town
of Aurora will acquire a better understanding of what residents and businesses have to
say about the services we deliver. In addition to this important feedback, prioritization
has been given to legislative and non-legislative initiatives helping further shape the
2017-2023 Accessibility Plan.
Moving forward, the Town of Aurora has built a solid foundation that will allow the
municipality to advance and strengthen its commitment to improving accessibility for all.
The Town is committed on continuously meeting standards for Information &
Communication, Employment, Transportation, Design of Public Spaces, and Customer
Service. By developing initiatives in these key areas, Aurora continues to identify,
remove and prevent barriers that create a more inclusive community to live, work, and
play.
If you have questions, comments, or concerns about accessibility within the Town of
Aurora, please feel free to contact me at 905-727-3123 ext. 4212 or at
accessibility@aurora.ca
Sincerely,
Chris Catania
Accessibility Advisor
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
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2017 – 2023 Accessibility Plan 2
Message from the Chair of the Accessibility
Advisory Committee
It is my pleasure, on behalf of the Accessibility Advisor y Committee, to present the
2017-2023 Accessibility Plan for the Town of Aurora. This committee is dedicated to
working with local members of Town Council, as well as members of the community, to
further inclusion and barrier-free access in our town. In the words of former Lt.
Governor David Onley, “accessibility is not a privilege, it is a right.”
This report will review some of the Town of Aurora’s recent achievements in improving
accessibility. These include such projects as: installation of Audible Pedestrian Signals
at the intersection of Yonge Street and Aurora Heights Drive, accessible paved trails
through the Aurora Community Arboretum, and the opening of the state-of-the-art Joint
Operations Centre.
Looking to the future, our goals include: making the best use of the Internet to provide
the community with information and the opportunity to provide feedback, and improving
communication signage throughout Aurora relating to accessibility services in Town
facilities.
The Town of Aurora has an opportunity to move beyond simple compliance with
legislation, and demonstrate leadership throughout all of York Region. This committee
pledges itself to this goal of a truly open, accessible, and inclusive Aurora.
Yours Sincerely,
Tyler Barker, Chair
Accessibility Advisory Committee
Accessibility Advisory Committee Meeting Agenda
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2017 – 2023 Accessibility Plan 3
Introduction
Statement of Commitment
The Town of Aurora is committed to providing equitable treatment to people with
disabilities with respect to the use and benefit of Town programs, services and facilities.
The Town seeks to identify and remove barriers to accessibility and prevent the creation
of new barriers. The Town is working to provide services in a manner that respects the
dignity and independence of all Aurora citizens, our employees and visitors. The Town
of Aurora is equally dedicated to ensuring that all AODA legislated obligations are met
in a timely manner and that compliance with these standards is maintained.
Background
The purpose of the Town of Aurora’s Accessibility Plan is to demonstrate how the Town
will be implementing the legislative requirements of the Ontarians with Disabilities Act
(ODA) (2001), the Accessibility for Ontarians with Disabilities Act (2005) and to manage
compliance with emerging AODA regulations related to the Corporation of the Town of
Aurora. In addition, the Town recognizes that there is also a need for innovation outside
of the legislation, and that additional initiatives are required to either prepare for
forthcoming legislation or (in some cases) to work beyond the legislation to meet
resident’s accessibility needs. The Town also recognizes that achieving these
objectives requires a corporate-wide approach in order to identify, remove, and
prevent barriers for residents, employees, and visitors.
Over the past several years, the Town of Aurora has undertaken a number of initiatives
aimed at ensuring that the municipality remains as inclusive and barrier-free as
possible. These include, but are not limited to:
Developing Town of Aurora Accessibility Plans annually as part of the
requirements of the Ontarians with Disabilities Act 2001 (ODA);
Providing Accessible Formats;
Investing nearly $1,000,000 on accessibility retrofits in Town facilities, programs
and services since 2002;
Creating an accessible taxi training program;
Training over 500 Town employees, volunteers, community partners and Town
contractors on Accessibility, AODA and Human Rights Code;
Providing Accessible Customer Service training to all staff beyond AODA
parameters.
Installing Audible Pedestrian Signals at main Town intersections;
Creating annual Accessibility events to highlight achievements and bring
awareness to the importance of accessibility to Town services;
Accessibility Advisory Committee Meeting Agenda
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2017 – 2023 Accessibility Plan 4
Meeting and maintaining compliance with all accessibility related legislation.
Guiding Principles
The guiding principles of the Town’s Accessibility Plan include:
Working consultatively with the Accessibility Advisory Committee and other
community members to ensure the actions identified in the accessibility plan is
responsive to the needs of the community;
Proactive and timely to meet the provincial compliance deadlines;
Fiscally responsible by using provincial tools, templates and guides where
applicable;
Proactive to spread the cost of implementation over multiple years;
Seeking efficiencies by training all existing staff only once;
Ensuring that areas of accountability are clearly defined by implementing clauses
by department; and,
Developing support tools and templates to assist staff with implementation.
Structure and Governance
The responsibility for the implementation of the AODA falls within the Town’s Corporate
Services Accessibility Office. Accountability for the Integrated Accessibility Regulation is
a shared responsibility with various departments. The Accessibility Office has
overarching responsibility for ensuring that respective clauses are executed according
to legislative requirements pertaining to the service they deliver. For example:
Accessible Taxis are led by Corporate Services;
Website compliance is led by Corporate Communications;
Employment requirements are led by Human Resources;
Information and communication Supports is led by Corporate Communications;
Procurement and Kiosks requirements are led by Financial Services; and,
Library requirements are led by Aurora Public Library.
General clauses are led by the Corporate Services Department through the work of the
Accessibility Office. Responsibilities of the Accessibility Office include, but are not
limited to: development of the Corporate Accessibility Plan, implementing legislative
consultation processes, working with all levels of government on accessibility-related
issues, developing and reviewing policy, creating training modules and materials, and
reporting on progress to the Executive Leadership Team, Accessibility Advisory
Committee, and Council on all compliance reporting to the Province of Ontario.
Accessibility Advisory Committee Meeting Agenda
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2017 – 2023 Accessibility Plan 5
Accessibility Advisory Committee
The Accessibility Advisory Committee, established November 2002, is a municipal
requirement of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
The Committee is comprised of a minimum of five (5) members, including: Three (3)
members who are people with disabilities; One (1) Member of Council; and One (1)
member who is a citizen volunteer, parent of a child with a disability, or professional
from the stakeholder community.
2015-2018 Accessibility Committee Members included:
Tyler Barker – Chair
John Lenchak – Vice Chair
Councillor Sandra Humfryes
Gordon Barnes
James Hoyes
Jo-anne Spitzer
The purpose of the Accessibility Advisory Committee is to encourage and facilitate
accessibility on behalf of all persons with disabilities by: promoting public awareness
and sensitivity; encouraging co-operation among all service and interest groups to
ensure an inclusive community for all persons; identifying and documenting relevant
issues and concerns; improving access to housing, transportation, education,
recreation, and employment which are all qualities of a five-star community; improving
communication among all levels of government and service agencies to make
recommendations regarding policy, procedure and legislation; to educate and champion
needs that arise based on the Accessibility for Ontarians with Disabilities Act (2005);
and recognizing that the needs of all persons, including persons with disabilities, are
constantly changing.
Duties and Functions of the Accessibility Advisory Committee
The Committee assists Council by advising, reviewing, and making comments and
recommendations of interest to/for people with disabilities, and dealing with community
issues relevant to persons with disabilities.
Some of the items reviewed by the Committee include:
Providing advice to Council each year regarding the preparation, implementation,
and effectiveness of the municipal accessibility plan, and making
recommendations on the outstanding accessible project list or items based on
Council’s funding allocation for accessibility;
Providing advice to Council and Staff for compliance purposes as per the
Accessibility for Ontarians with Disabilities Act (2005);
Accessibility Advisory Committee Meeting Agenda
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2017 – 2023 Accessibility Plan 6
Establishing guidelines pertaining to accessibility, that staff may consider in the
review of site plans and subdivision agreements (i.e., building accessibility, curb
cuts on roadways, connectivity and barrier free path of travel);
Commenting on selected designated accessible parking, including: ensuring
convenience to the entrance, properly identified and signed as designated
accessible parking; reviewing the total number of designated accessible parking
spots in relation to the total number of parking spaces in new development;
reviewing ways to improve the placement of existing designated parking within
the Municipality; and suggesting ways to increase, wherever possible, on both
public and private lands, the number of designated accessible parking spaces
within the Municipality;
Commenting on the accessibility for persons with disabilities to a building,
structure, or premises or part of a building, structure or premises that the
Municipality purchases, contracts or significantly renovates or for which a new
lease is entered into i.e. Aurora Town Hall, Joint Operations Centre & Aurora
Family Leisure Complex;
Commenting on the proposed and existing by-laws, services, practices,
programs and policies of the Municipality and how they relate to the general
public, including persons with disabilities;
Commenting on how the needs of persons with disabilities can be better served
through the Municipality’s purchasing of goods and services.
Monitoring federal and provincial government directives and regulations an d
advising Council regarding same;
Conducting research on accessibility issues; and,
Liaising with other municipalities, Region of York, and local stakeholder groups
on accessibility and disability issues/interests.
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2017 – 2023 Accessibility Plan 7
General Accessibility and Accessibility for
Ontarians with Disabilities Act Implementation
Plan
In addition to the AODA requirements, the Town is continuously working to increase
accessibility for residents and visitors by creating additional non-legislated initiatives
that support the goals set by Council in accordance with the AODA. Examples of this
work include: Audible Pedestrian Signals; Increased Way-finding signage, Hearing
Assist in meeting rooms, and increased accessible retrofits relating to the Design of
Public Spaces Standard (Built Environment).
Legislated Goals
Customer Service
Maintain compliance with Accessible Customer Service Standard and continue to
identify additional customer service enhancements as required:
Provide accessible Customer Service training to staff, volunteers and third
parties;
Receive and respond to feedback about the manner in which goods or services
are provided to persons with disabilities; and,
Provide notice of service disruptions.
General Requirements
Meet and maintain compliance with the AODA IASR General requirement:
Complete a review of all relevant Town of Aurora by-laws, policies, procedures
and guidelines to reflect the requirements of the AODA Integrated Accessibility
Regulation;
Ensure the procurement of Town goods, services, facilities and kiosks include
accessibility criteria and features; and,
Provide training on the AODA Integrated Accessibility Regulation and the Human
Rights Act to all employees, volunteers; all persons who participate in developing
the organization’s policies; and all other persons who provide goods, services or
facilities on behalf of the Town of Aurora.
Employment
Ensure the Town of Aurora’s employment policies and practices are inclusive of people
with disabilities:
Accessibility Advisory Committee Meeting Agenda
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2017 – 2023 Accessibility Plan 8
Ensure all employees and successful applicants with disabilities are informed of
available supports and accommodations;
Ensure applicants with disabilities are informed of available accommodations
during the recruitment, assessment and the selection processes;
Consult with employees to provide and arrange for accessible formats and
communication supports;
Provide to employees, upon request, individualized workplace emergency
response information;
Maintain a return to work process and provide individual documented
accommodation plans for employees with disabilities when required; and,
Ensure the needs of the employees with disabilities are taken into account for the
purposes of performance management, career development, advancement and
redeployment.
Information and Communication Supports
Provide accessible information and communication to residents, visitors and employees:
Ensure Town processes for receiving and responding to feedback are accessible
to people with disabilities by providing for, or arranging for, the provision of
accessible formats and communication supports;
Upon request, provide accessible feedback and communication supports in
consultation with the requestor, in a timely manner that takes into account the
person’s accessibility needs and at no additional cost for all Town doc uments
including emergency plans and public safety information;
Ensure Town of Aurora website(s) and web content conform to the World Wide
Web Consortium Guideline (WCAG) 2.0 initially at level A and increasing to Level
AA in accordance with the timelines set out by the AODA Integrated Regulation;
and,
Inform the public of the availability and provide accessible materials where they
exist and provide accessible formats and communication supports upon request.
Accessible Taxi Services
Ensure accessible taxi service is available to the public within the Town of Aurora:
Consult with the Accessibility Advisory Committee and the public to determine
the proportion of on-demand accessible taxicabs required in Aurora and
demonstrate progress toward meeting that need;
Ensure that no person with a disability is charged additional fees or is charged a
fee for storage of mobility aids of mobility assistive devices; and,
Ensure vehicle registration and identification is visible in accordance with
Provincial legislation and is available in accessible formats for passengers with
disabilities.
Accessibility Advisory Committee Meeting Agenda
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2017 – 2023 Accessibility Plan 9
Design of Public Spaces (Built Environment)
The Town of Aurora will meet the requirements of (Ontario Regulation 191/11) under
the Accessibility For Ontarians with Disabilities Act, 2005 (AODA) and, in particular, Part
IV.1 Design of Public Spaces Standards (Accessibility Standards for the Built
Environment) in relation to:
Recreational trails/beach access routes;
Outdoor public-use eating areas like rest stops or picnic areas;
Outdoor play spaces, like playgrounds in municipal parks;
Exterior paths of travel, such as sidewalks, ramps, stairs, curb ramps, rest areas
and accessible pedestrian signals;
Accessible parking on and off street;
Service related elements such as service counters, fixed queuing lines and
waiting areas; and,
Scheduled preventative maintenance.
Non-Legislated Goals
In addition to the legislated goals under the AODA, the Town of Aurora is committed to
additional initiatives that help ensure the Town is becoming increasingly barrier-free,
including:
Customer Service
Hosting annual National Access Awareness Week events to inform the community
about the accessibility of Town services and celebrate accessibility achievements.
Employment
Conduct outreach with education institutions (elementary and high schools,
colleges and universities), and Chamber of Commerce to promote employment
opportunities to students with disabilities;
Partner with agencies to help facilitate workplace experiences and promote
employment opportunities for persons with disabilities;
Track and monitor the percentage of accommodations provided to employees
and applicants;
Deliver training to employees to foster a respectful workplace (includes training
on better understanding learning disabilities equity and diversity); and,
Increase the completeness of the internal data base of persons with disabilities to
reflect their representation in the workforce.
Accessibility Advisory Committee Meeting Agenda
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2017 – 2023 Accessibility Plan 10
Information and Communication
Increase hearing assist such as closed captioning to viewers of Rogers Cable
TV/Streaming for Town Council meetings;
Increase function of Council Chambers projector screen to include C.A.R.T. or
electronic note taking for public meetings; and,
Increase accessibility in Town Hall with the addition of appropriate way-finding,
tactile signage, assistive workstations and self-service kiosks.
Transportation
Training for staff and Taxi Owners/Operators licensed in Aurora consistent with the
requirements of the AODA Integrated Accessibility Standards Regulation
Design of Public Spaces (Built Environment)
Install Audible Pedestrian Program: Increase accessibility for pedestrians with
retrofits and new development of Town intersections being equipped with Audible
Pedestrian signals;
Increase and retrofit facilities to include automatic door openers;
Increase the number of accessible picnic tables throughout Town parks &
facilities through regular life cycle management programs;
Increase accessibility of Town facilities through the auditing and implementation
of an asset management plan based on approved budgets;
Retrofit facilities with respect to: automatic door openers, washroom, passenger
loading areas, parking, signs, ramps, reception desks, change rooms, kitchen,
client counters, door widening, elevators, drinking fountains, telephones,
stairs/railings/ramps, sidewalks/walkways, benches and picnic tables; and,
Assist residents where needed with removal of windrows through partnerships.
Compliance Monitoring
The Accessibility Advisor shall monitor progress of this plan and shall coordinate and
report on progress annually to the Accessibility Advisory Committee and Council
through the Accessibility Plan. The Accessibility Advisor is responsible to report on
Town compliance to the province, as per the provincial schedule.
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 14 of 75
2017 – 2023 Accessibility Plan 11
Overview of 2009-2016 Accessibility Items and
Barriers Removed
Several legislated and non-legislated improvements and community initiatives have
increased opportunities for persons with disabilities to enjoy our beautiful Town.
Highlights of our Accomplishments include:
Increased Awareness Across The Corporation
Continued awareness of the Accessible Customer Service standard ensuring that
all residents and visitors with disabilities are treated with respect, dignity,
inclusion and independence and are welcome at all of our facilities and municipal
programs;
In addition to the Accessible Customer Service Policy, there are several
improvements in day-to-day procedures incorporating accessibility at various
department counters. Staff is better equipped to assist customers with disabilities
with resources that are available to them;
Revised By-Law distinguishing pets from service animals allowing access into
Town facilities, property, and programs;
New Town employees and Members of Council receive AODA-related training,
including disability awareness and sensitivity, to gain resources and tools on how
to better assist a customer with a disability;
As a condition of licensing, Taxi owners/operators provided AODA Customer
Service training including requirements under the Integrated Accessibility
Standard in respect to tariffs, registration and identification information;
Municipal procurement process has incorporated AODA related requirements
since 2009 and over the years, the Town has been more diligent and equipped to
provide various supports to municipal vendors and contractors to assist them in
their AODA compliance;
Increased recruitment of diversity within Human Resource practices;
Increased sensitivity training for Operators removing winter snow, lessoning
windrows near residential driveways;
Trained staff in conducting Built Environment accessibility audits that increase
accessibility in facilities and open spaces (i.e. Victoria Hall);
Keynote diversity/inclusion presentations including Canadian Paralympic
Association “Changing Lives, Changing Minds” to Town staff working with
children with disabilities;
Staff support on the Town intranet providing “Accessible Resources” folder;
Accessible Considerations included on all Council reports; and,
“Got Access” corporate guide for an accessible Aurora booklet.
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 15 of 75
2017 – 2023 Accessibility Plan 12
Removal of Physical Barriers
Additional seating and respite bench areas set up in Municipal buildings including
Town Hall;
Final Completion of the Nokiidaa Trail connecting Aurora, Newmarket, and East
Gwillimbury providing seamless access for all citizens;
Support provided to “Doors Open” locations to assist with Accessibility including
the loan of wheelchairs and a temporary ramp set up at Hillary Ho use, Aurora’s
National landmark;
Addition of accessible ramps at the Cenotaph;
Support provided for Remembrance Day including use of assistive devices;
Self-checkout units designed at the Aurora Public Library for mobility aids
including wheelchair accessibility;
Patient “Hoyer” lift for the Aquatics
Department at the Stronach
Aurora Recreation Complex and
Aurora Family Leisure Complex. In
addition, a permanent Aquatic
hydraulic lift for access into the
Lap Pool for users;
Continued accessible wheelchair
seating area offered in Council
Chambers when needed for
meetings (Interior Council ramp
too cumbersome for some
residents with disabilities);
Paved trail pathway through Aurora Community Arboretum;
Installation of accessible Water Fountains and Bottle Fill Stations at Facilities;
A partnership with the IES Roads Crew and By-law was arranged to increase
Accessible Parking Spots within the Town Park quadrant to assist accessible
parking needs within this active area of Town;
Bus Shelters re-designed to provide proper access and respite benches;
IES Roads Crew marked intersections and curb cuts, including YRT platforms
requiring maintenance creating seamless transitions between sidewalks and
roadways for mobility aids;
Installation of automatic door openers at main (south) Town Hall entrance and
rear Council Chamber door;
Slight modifications to Town Hall Council Chamber Ramps increasing turning
radius for greater accessibility;
Additional accessible picnic tables in parks to assist mobility devices;
Installation of automatic door openers for washrooms, change rooms, and
program areas at the Aurora Family Leisure Complex;
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 16 of 75
2017 – 2023 Accessibility Plan 13
Installation of automatic door openers for Change rooms at the Stronach Aurora
Recreation Complex;
Increased safe access from York Region Transit Bus stop across road from 1400
Wellington Street East entrance. Bus stop relocated for safer access to Stronach
Aurora Recreation Complex;
Cable Tray Protectors purchased and provided for all major events to provide
easier gate access and prevention of safety trip hazards;
Installation of accessible traffic circle at Riverridge/Conover Blvd built to Design
of Public Space Standards;
Acquisition of accessible ramp for portable staging at Aurora Seniors Centre;
and,
Accessible pathways for accessing Machel Park to field events.
Improved Communication with Visitors/Residents with Disabilities
The Town maintains an accessibility feedback form on the Town website
encouraging residents and visitors with disabilities to communicate;
A service disruption notice system is maintained with the Facilities division of
each Municipal occupied building. This provides patrons extra notice when
services are interrupted;
Increased exposure within local
media and newspapers
highlighting disability tips and
resources available within the
Town;
Accessible Customer Service
information provided on Interim
Property Tax Bills;
All municipal Boards and
Committee members received
disability awareness training and
booklets depicting Accessible
Customer Service with patrons with disabilities;
Emergency procedures, plans &/or public safety information is provided in an
accessible format or with communication supports upon request;
The Town has upgraded the corporate website to be accessible to WCAG Level
A and includes BrowseAloud website software, the ability to enhance
accessibility for people with mild vision impairments, learning difficulties and
dyslexia;
Corporate documents reformatted and structured for easy web content access on
the Town’s website;
Installation of Audible Pedestrian Signals (APS) with accessible sidewalk/curbing
at the Intersections of Yonge/St. John Side road, Yonge/Orchard Heights,
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 17 of 75
2017 – 2023 Accessibility Plan 14
Yonge/Aurora Heights, Yonge/Wellington, John West Way/Civic Square Gate,
and Yonge/Golf Links Drive;
Hearing Induction Loop System installed in the Aurora Seniors Centre (West
Mackenzie Room), Aurora Public Library (Magna and Lebovic Rooms) and
Aurora Town Hall (Holland, Leksand, and Tannery Rooms) that provides
amplification to those with hearing disabilities;
Inclusions of an Ubi-Duo device at Access Aurora counter for easier 2-way
communication;
Installation of public TTY machines for Aurora Town Hall and Aurora Public
Library;
Increased “Way-finding contrasting” signage at Stronach Aurora Recreation
Complex, Aurora Family Leisure Complex, Aurora Cultural Centre and Joint
Operations Centre;
Sign holders installed for Town Hall to increase accessibility of resources; and,
Use of Tablet devices for residents/visitors/employees accessing documentation
in a preferred accessible format.
Accessible Community Events & Community Engagement
Mayor, Council, Town Staff and members of the community joined in celebrating
International Day for Persons with Disabilities
on December 3, 2015;
Regular patrons with Disabilities continue to
work on their health and wellness and engage
the assistance of Fitness staff when needed
at Club Aurora Fitness Centre and Indoor
Track;
Workplace experience program at the Club
Aurora Fitness Centre and Parks Department
for persons with intellectual disabilities;
Children with disabilities were able to access Town of Aurora Summer Camps
and provided necessary 1 to 1 support. These children accessed Town of Aurora
Summer Camps for multiple weeks;
The Town of Aurora partnered with the Region of York and the N6 Municipalities
to hold an Accessibility Advisory Committee (AAC) Forum as part of National
Access Awareness Week;
Increase awareness of availability of accessibility support for all Town Events
and/or functions (upon request). Advertise and incorporate as part of event
material where people can direct inquiries or ask for assistance for accessibility;
Several Town events included on-site accessibility support & accessibility parking
for customers in attendance;
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 18 of 75
2017 – 2023 Accessibility Plan 15
Lunch & Learn sessions organized for staff and members of the community
becoming more educated with various disabilities along with support
mechanisms;
Aurora Town Notice Board in the local paper provided monthly disability
highlights encouraging accessibility and tolerance within our Town;
Town of Aurora Staff regularly participated in meetings held by the Ontario
Network of Accessibility Professionals and the Municipal Reference Group within
the Northern 6 to stay informed of best practices when increasing accessibility
within a Municipal environment;
Parks & Recreation Aquatics provides integrated 1 to 1 learn-to-swim instruction
with the inclusion of adapted life jackets;
Mediator Cards have been introduced for individuals in need of support to
participate in recreational swimming and aqua fit programs. The mediator is able
to attend at no charge in support of a customer with a disability;
Therapeutic aquatic programming available for pre & post rehabilitation;
Partner with Aurora Chamber of Commerce educating local businesses about
AODA and inclusion of customers with disabilities;
Acquisition of “Mobilift” to service community for staged events (i.e. Pan Am/Para
Pan Am Torch Relay); and,
Support for a mobile, universal washroom for those attending community events.
Community Recognition and Awards
The Town of Aurora continues to be recognized as a leader in Accessibility within
the York Region and GTA area. Several of our procedural documents have been
recognized and adopted by other municipalities including our corporate
Accessible Feedback form, access logos, Corporate Accessibility Policies,
Business Accessibility Checklist and Election Inspection Accessibility Audit
sheet;
Town of Aurora Annual Community Recognition Awards includes an
“Accessibility Award”. This is awarded to an individual or organization that makes
a significant contribution to the elimination of barriers for people with disabilities;
Awarded Association of Municipal Clerks and Treasurers of Ontario, AODA
Accessibility Champion 10th Anniversary Award;
The Town of Aurora obtained Level 1 of the Excellence Canada Progressive
Excellence Program. Achievement of this award required reviewing and
redrafting Human Resources and Accessibility policies. This communication plan
demonstrates to Excellence Canada that the Town is committed to continuous
improvement;
The Town of Aurora, where possible, provides a community experience program
for people with disabilities; and,
The Town of Aurora is 1 of 9 recipients in the Province of Ontario that received
the Excellence Canada Ontario Accessibility Award for going above and beyond
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 19 of 75
2017 – 2023 Accessibility Plan 16
basic AODA compliance and for providing excellent accommodation for people
with disabilities.
Legislated Requirements
General
Accessibility Policies have been established to reflect the Town’s commitment in
achieving the Accessible Customer Service Standard and Integrated Standards
Regulation;
An established a multi-year accessibility plan to identify, remove and prevent
existing barriers for people with disabilities and indicate progress being made in
accomplishing future legislative requirements;
Accessibility features, services, and facilities are more inclusive to people with
disabilities; and,
Provide training on the Integrated Accessibility Standards Regulation (191/11)
and Human Rights Code duty to accommodate people with disabilities.
Accessible Customer Service Standard
New Town employees and Members of Council receive AODA-related training
(including disability awareness and sensitivity) to gain resources and tools on
how to better assist a customer with a disability; and,
Establish processes for feedback and Notice of Service Disruptions.
Employment Standard
Provide individualized workplace emergency response information to employees
who have a disability and protocol in place for need of assistance; and,
Make employment practices more accessible through recruitment, employees
returning to work, employee accommodation, communication supports,
performance management, career development and redeployment.
Information & Communications Standard
The Town of Aurora’s Emergency plan has been updated and made available to
the public in an accessible format with appropriate communication supports upon
request;
The Town of Aurora website platform launched to World Wide Web Consortium
Web Content Accessibility Guidelines (WCAG) 2.0, Level A;
Corporate Templates reformatted to meet WCAG 2.0 Level A web content
accessibility guidelines;
Established procedures to provide/arrange for accessible materials where they
exist in the Aurora Public Library and any supports where/when necessary; and,
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
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Page 20 of 75
2017 – 2023 Accessibility Plan 17
Notification to the public regarding accessible feedback processes, alternative
formats and communication supports that the Town will provide.
Transportation Standard
All licensed taxicabs issued from the Municipality prohibited owners and
operators of taxicabs from charging a higher fare or an additional fee for persons
with disabilities than for persons without disabilities for the same trip; and from
charging a fee for the storage of mobility aids or mobility assistive devices;
All licensed taxicabs issued from the Municipality ensure that owners and
operators of taxicabs place vehicle registration and identification information on
the rear bumper of the taxicab and further make available in an accessible
format; and,
Consultation lead to effective determination of the proportionate number of “On-
Demand” accessible taxi cabs Licensed in Aurora.
Design of Public Spaces Standard
Updated municipal guidelines in consultation with Parks & Recreation Ontario to
allow for technical requirements under recreational trails/beach access routes.
Consultation exists with the Accessibility Advisory Committee and Active Trails
and Transportation Committee.
Municipal guidelines updated in consultation with Annex H guidelines for Outdoor
public-use eating areas, picnic areas, outdoor play spaces and playgrounds in
municipal properties. Continued consultation exists with the Accessibility
Advisory Committee for any new or redeveloped park.
Technical requirements for exterior paths of travel, such as sidewalks, ramps,
stairs, curb ramps, rest areas and accessible pedestrian signals are included with
IES designs. They are additionally included in the Town of Aurora Site Plan
Manual for developments.
Accessible parking requirements updated to align with the Town of Aurora
Zoning By-law
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 21 of 75
2017 – 2023 Accessibility Plan 18
Accessibility Features and Assistive Devices Available at
Various Town of Aurora Facilities
Aurora Town Hall
Ramped access and automatic door openers at north entrance, south-east
entrance and Building Department entrance (3rd floor);
Automatic door openers at 1st Floor entrances;
Automatic door openers at rear area of Council Chamber;
Designated Accessible Parking;
Personal listening devices/amplification system available in Council Chambers
for public meetings connected to microphone system;
Hearing Induction Loop System in Leksand, Holland & Tannery Rooms;
FM Assistive Device System, with lapel mic and teleconference table mic to
assist with deaf and hard of hearing attendees for meetings held outside of
Council Chambers where PA or audio systems may not be available;
Town TTY telephone lines for the deaf (available on 1st & 2nd floor);
Manual Wheelchairs and Transfer chairs available for use at Town Hall;
Respite benches at both front and back entrances;
Access Aurora Customer Service available to help with way-finding;
On-site Accessibility Advisor to assist with disability accommodations when
attending Town events/meetings (by request for other departments);
Documents available in alternate formats (by request);
Electronic Note taking provided to assist residents with hearing loss attend public
meetings (by request);
Audible and visual fire alarm indicators;
Electronic LED Screens installed on 1st & 3rd floor entrances to assist with
wayfinding;
Sign Holders installed to increase accessibility of resources; and,
Ubi-Duo device for easier 2-way communication at Access Aurora.
Aurora Family Leisure Complex
Ramped access/curb cuts and automatic door opener;
Ramped access to both rink and pool areas;
Patient “Hoyer” lift available for those with physical or mobility issues requiring
assistance in/out of change room or pool deck area;
PVC wheelchairs in varying sizes that accommodate lateral transfers;
Water Walking Assistant that helps improve strength in balance and gait;
Aquatic Training Raft helping maintain horizontal body position to strengthen
extremities;
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
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Page 22 of 75
2017 – 2023 Accessibility Plan 19
Pool ramp available for transfers in/out of pool;
Adaptive Personal Flotation Devices for Swimmers with Disabilities;
Sensory Toys added to Aquatic & Community
Programs;
Special Needs swimming and camp programs
available;
Larger family change room to accommodate
individuals with support persons attending with
them;
Accessible washroom and shower area with
bench seat and moveable showerhead available
(within Aquatics Area);
Automatic door openers for the washrooms,
fitness change-rooms, and program areas;
On-site reception staff to assist in way-finding;
Respite benches and seating throughout building;
Designated Accessible Parking close to Main
Entrance;
Audible and visual fire alarm indicators; and,
Independent Elevator access.
Aurora Seniors Centre
Ramped access from parking lot with designated accessible parking;
Automatic door openers throughout the building;
On-site reception area for assistance in way-finding;
Accessible washrooms and change rooms;
PA/microphone system available throughout entire building;
Ramped accessible entrance/exit for back outdoor patio and BBQ area;
Audible and visual fire alarm indicators;
On-site wheelchair and walker available for incidental transfers to/from vehicles
or accessible transportation;
On-site Accessibility assistance at large senior community events when needed
(by request);
Adaptable tables and various chair or stool heights available in the Seniors
Centre woodshop for ASC members/visitors with disabilities;
Page magnifiers available from staff as required for ASC members;
Community integration;
Incorporation of accessibility needs and requirements for community bus trips;
Hearing Induction Loop System installed in West Mackenzie Room providing
amplification to those with hearing difficulties; and,
Ramp access to event staging in West Mackenzie Room.
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 23 of 75
2017 – 2023 Accessibility Plan 20
Aurora Community Centre
Barrier-free sensor sliding glass door front entrances;
Automatic door openers throughout interior corridors;
Designated Accessible Parking;
Large accessible change rooms to accommodate individuals with support
persons attending with them;
Larger washroom available;
Elevator to access upper level spectator areas; and,
Respite benches and seating throughout building.
Aurora Cultural Centre
Designated Accessible Parking close to accessible entrance;
Ramped access/curb cuts and Power door openers at rear entrance;
Respite benches and seating;
Contrasting way-finding signage;
Automatic door openers for washrooms; and,
Independent Elevator access to lower and upper levels.
Aurora Public Library
Ramped access from east parking lot and from street level sidewalk;
Increased ramp and accessible grading and
landscaped area at the South lower basement area
(*Entrance to Pine Tree Potters);
Automatic door openers front & back entrances;
Designated Accessible Parking;
Wheelchair Accessible Elevator service to 1st &
2nd floors;
Accessible 1st floor washroom facilities with barrier
free entrances;
Single wheelchair accessible washrooms on 2nd
floor;
Two lower self-checkout units customized for
wheelchair accessibility;
On-site refreshment area with moveable tables and
chairs;
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 24 of 75
2017 – 2023 Accessibility Plan 21
Adaptive technology workstation featuring JAWS (screen reading software),
ZoomText (Magnifying software), Kurzweil 1000 and Kurzweil 3000 (Scanning,
writing and reading software) and the Duxbury Braille Translator;
On-site reception at Customer Service Desk within library to assist with way-
finding or special requests;
Access with “Mosio” text messaging software;
Selection of large-print books and talking books, “e” books and “e” audio books;
Subscribe to Centre for Equitable Library Access (CELA);
Visiting library services at home, for people with disabilities, seniors, or those
unable to travel to the library due to injury/wellness;
Access to the CNIB Partners Program;
Hearing Induction Loop System installed in Magna & Lebovic Rooms; and,
Installation of TTY telephone for hard of hearing at front entrance payphone.
Joint Operations Centre
Designated Accessible Parking close to
Main Entrance;
Ramped access/curb cuts and power
door openers at front entrance;
Respite benches and seating in main
lobby;
Contrasting way-finding signage;
Automatic door openers for
washrooms;
Accessible washrooms including hands
free dryers and soap dispensers;
Independent Elevator access to lower and upper levels;
On-site reception area for assistance in way-finding; and,
Audible and visual fire alarm indicators.
Stronach Aurora Recreation Complex
Designated Accessible Parking;
Ramped access/curb cuts and automatic door openers;
Mechanical lift available for transfers in therapeutic and leisure pools;
Patient “Hoyer” lift available for those with physical or mobility issues requiring
assistance in/out of change room or pool deck area;
PVC wheelchairs in varying sizes that accommodate lateral transfers;
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 25 of 75
2017 – 2023 Accessibility Plan 22
Water Walking Assistant that helps improve
strength in balance and gait;
Aquatic Training Raft helping maintain horizontal
body position to strengthen extremities;
Adapted Personal Flotation Devices for
Swimmers with Disabilities;
Sensory Toys added to Aquatic & Community
Programs;
Accessible washrooms and change locations
including hands free dryers and soap dispensers;
Respite benches and seating throughout building;
Audible and visual fire alarm indicators;
Accessible Shower Nozzle in Family Change
room increasing accessibility with patrons that
have a disability;
Shower curtain installed in Ladies accessible stall
for privacy;
Ramped access to shallow pool & play area;
Increased contrasting way-finding signage;
Addition of digital display boards; and,
Automatic door openers for family change-room washrooms.
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 26 of 75
Accessibility Plan Feedback Form
The Town of Aurora is committed to providing accessible customer service to all of our
citizens. We welcome your comments and feedback regarding the Accessibility Plan.
Assistance may be provided in an alternate format or necessary communications
support.
Please detach this form and submit to any of the following:
Mail or Deliver to: Accessibility Advisor
Town of Aurora
I00 John West Way, Box 1000
Aurora, ON L4G 6J1
E-mail to: accessibility@aurora.ca
Fax to: 905-726-4732
Please write or type your comments in the space provided below. Thank you.
Was the Accessibility Plan helpful in understanding accessibility available within Town
services, facilities and/or programs?
What further information/suggestions would you like to see included in the Accessibility
Plan?
Any other comments or suggestions:
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 2
Page 27 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
01-2010
Physical
Lack of accessibility
ramps for Town
Events
Purchased portable
wheelchair ramps to be
used at Town
Events/Functions as
needed
$100
One (1) ramp purchased
from Aurora Seniors
Centre wood shop for low-
cost solution
Corporate Services, Infrastructure
& Environmental Services
2010
02-2010
Communication
Lack of signage to
advise availability of
listening devices in
Council Chambers
Purchased proper signage
to advertise devices
available in Council
Chambers
N/A Corporate Services, Infrastructure
& Environmental Services
2010
03-2010
Communication
Lack of signage for
TTY availability at
Town Hall location
Purchased of proper
signage to advertise
devices available
N/A Corporate Services, Infrastructure
& Environmental Services
2010
04-2010
Physical
Lack of accessible
exterior entrance at
Pine Tree Potters
Guild at Library
location (basement
level)
Accessible ground
(basement) level access
to exterior door on south
entrance (requires no-step
entrance)
Completed via
Facilities/Parks Budgets
Re-graded area and
added asphalt path of
travel
Infrastructure & Environmental
Services
2010 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 28 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
05-2010
Attitudinal
Lack of accessibility
knowledge and
available information
for local businesses
Built relationship with
Chamber of Commerce to
educate local businesses
about AODA and inclusion
of Customers with
Disabilities
N/A
PowerPoint presentation
on file with Accessible
Customer Service booklet
Corporate Services, Accessibility
Advisory Committee
2011
06-2010
Physical
Poor access to Parks
Office - large steep
staircase for public to
use to reach Parks
staff on 2nd level at
Scanlon location
Installed door buzzer at
bottom of stairs for
patrons to ring for staff,
and convex mirror to be
placed at the top of stairs
to enhance security for
staff and to better
determine if patrons need
assistance
$200
Doorbell and convex
mirror installed
Improved signage
installed
Corporate Services, Infrastructure
& Environmental Services, Parks
& Recreation Services
2011
07-2010
Physical
Lack of automatic door
opener at main (south)
entrance of Town Hall
Installed automatic door
opener at main (south)
entrance
$2,500
Parts and labour
Infrastructure & Environmental
Services
2011 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 29 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
08-2010 Attitudinal
Lack of awareness of
disability sensitivity
among Town user
groups who rent Town
facilities
Developed “Got Access”
A Guide for an Accessible
Aurora, providing
customer service
awareness material
geared towards user
groups
$5,000
Design & Print
Corporate Services,
Administration
2014
10-2010
Communication
Lack of accessible
formats available for
observing election
debates
Provided electronic note-
taker service for
accessibility to deaf or
hard of hearing residents
attending debates (upon
request)
$160/two-hour meeting
Mileage
Corporate Services 2010
12-2010
Communication
Lack of closed
captioning for Movie
Nights presented at
Aurora Town Library
Town Youth program staff
offer closed captioned
movies on specific nights
(upon request)
N/A
Closed captioning
available with movie;
would need to be
programmed or activated
on play system at location
Corporate Services, Parks &
Recreation Services
2011
13-2010
Communication
Poor acoustics/ sound
system in Council
Chambers
Retrofitted current
acoustics and
PA/microphone system
Facilities rectified situation
as of April 2011. Costs
associated with
Infrastructure &
Environmental Services
Corporate Services, Infrastructure
& Environmental Services,
Administration
2011 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 30 of 75
A ppendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
14-2010 Physical
Wheelchair ramp in
Council Chambers is
too narrow and not big
enough for power
wheelchairs or
scooters; does not
have hand rails on
both sides; does not
meet current building
code
Reconfigured public
seating area by removing
small section of moveable
chairs at back row (by bi-
fold doors) and
designated a section for
patrons with wheelchairs
or scooters
$500
Minimal cost for
stencil/marking of carpet
tiles to designate area
Clearly marked carpeted
area with universal
accessibility symbol to
designate wheelchair
section along back row
Corporate Services, Infrastructure
& Environmental Services
2011
15-2010 Physical
Lack of appropriate
elevator at AFLC
Some patrons refuse
to use current lift
because of its old
technology and
confined space (lift
technology, very
confined space, with
moving walls, operated
by a key/button
system, is a lift not an
elevator)
Retrofit for replacement of
lift with a regular elevator
that does not require a
“key” operator
Capital project $125,000
approved by Council; item
transferred to
Infrastructure and
Environmental Services
(IES) as Facilities Capital
Project item completion of
the Community Use for
Youth space at the AFLC
AAC, Corporate Services,
Infrastructure & Environmental
Services, Parks & Recreation
Services
2015 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 31 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
16-2010
Physical
Lack of direct path of
travel from fitness
centre to pool at AFLC
Redesign
corridors/change rooms in
conjunction with
renovation of AFLC
Parks & Recreation
funded item as part of
Community Space for
Youth AFLC renovation
AAC, Corporate Services,
Infrastructure & Environmental
Services, Parks & Recreation
Services
2015
17-2010
Communication &
Physical
Lack of signage at 3rd
floor Town Hall
washrooms directing
patrons to location of
accessible washrooms
(on 1st and 2nd floors)
Purchased and installed
appropriate signage
$250
Temporary signs & sign
holders
Infrastructure & Environmental
Services
2011
19-2010 Attitudinal &
Communication
Lack of knowledge
among Corporate
Town employees
regarding location of
available accessibility
resources within
municipal buildings
and Town-operated
programs
Developed “Got Access”
Accessibility Resource
Guide for Town staff and
patrons
$5,000
Design & Print
Corporate Services,
Administration
2014 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 32 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
20-2010
Communication
Lack of awareness of
availability of
accessibility support
for all Town Events
and/or functions (upon
request)
Advertised and
incorporated as part of
event material where
people can direct inquiries
or ask for assistance for
accessibility
Costs vary depending on
type of request received
i.e. services in kind or
operating supplies
Corporate Services,
Administration
2012
21-2010
Communication
Lack of community
outreach to increase
accessibility
awareness
Outreach plan created by
AAC and Accessibility
Advisor
Held annual events,
information fairs, etc.
N/A Corporate Services, Accessibility
Advisory Committee,
Administration
2011
22-2010
Attitudinal
Lack of accessibility
awareness among
Taxicab operators
Awareness training for
Taxicab operators
$600/Training Corporate Services, Accessibility
Advisory Committee
2012
23-2010
Communication &
Physical
Lack of adequate
signage at AFLC
indicating accessible
entrance location
Improved signage $50/sign
Signage installed
Infrastructure & Environmental
Services
2011 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 33 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
24-2010
Communication
Visual difficulties of
Town-written material
from Finance
Improved font size and
set-up of tax and water
bills
N/A
Costs associated with set-
up and mail out
Financial Services, Corporate
Services
2012
26-2010
Physical
No clear accessible
viewing area at AFLC
rink for patrons to view
skating events
Space redesigned, barrier
free access
Chairs removed if
applicable
Parks & Recreation
funded item as part of
Community Space for
Youth AFLC renovation
AAC, Corporate Services,
Infrastructure & Environmental
Services, Parks & Recreation
Services
2015
27-2010
Communication
No formal Affordable
and Accessible
Housing Policy in
Official Plan
Included Affordable and
Accessible Housing Policy
in Official Plan
N/A Corporate Services 2010
01-2011
Physical &
Communication
Lack of Audible
Pedestrian Signal
(APS) for busy
intersection at Orchard
Heights and Yonge St
Installed APS at
recommended
intersection in
collaboration with York
Region
$50,000
Retrofit cost due to
condition of intersection
and current poles
Corporate Services, Infrastructure
& Environmental Services,
Region of York Transportation
Department
2012 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 34 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
02-2011
Physical &
Attitudinal
Snowplows dumping
snow within resident
driveways – creating
barriers for residents
with disabilities to
enter/exit their paths of
travel
Windrow removal program
for residents with
disabilities that identify
removal is an issue
Driver sensitivity training
provided. Included training
for IES staff and sub-
contractors used for
plowing. Corporate
Accessibility Training
removing & preventing
barriers
Driver sensitivity training
conducted in-house with
minimal cost for materials
Corporate Services, Infrastructure
& Environmental Services
2011
03-2011
Physical & Systemic
Lack of disability
support at Town
Special Events as
required
Additional staff made
available when
Accessibility Advisor is
unable to attend
(unrealistic to have
one/same person attend
all Events)
Staff submitted
accessibility request when
support required for Town
Events
Cost – N/A
Staff allowed to ‘flex’ time
and adjust 8:30-4:30 work
week when Events are
pre-planned
All Departments 2011 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 35 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
04-2011
Attitudinal &
Communication
Lack of accessibility
knowledge among
user groups
Established accessible
information on policies,
permits, conditions &
regulations
N/A Corporate Services, Parks &
Recreation Services
2016
06-2011
Physical
Lack of safe access
from bus stop across
road from SARC drive-
way entrance
Location of bus stop
moved to facilitate safe
crossing at traffic
intersection
Wellington/Leslie Streets
N/A Corporate Services, Infrastructure
& Environmental Services,
Region of York Transportation
Department
2012
07-2011 Physical
Lack of access to the
Cenotaph for people
with mobility issues
Included ramp access to
Cenotaph along
path/stairway.
Design features include
Design of Public Space
standards
$20,000 Corporate Services, Parks &
Recreation Services
2014 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 36 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
01-2012
Physical &
Communication
Lack of Amplification
System in the Town
Hall Committee
Rooms (i.e.
Leksand/Holland
Rooms
Hearing Induction Loop
System installed in
Holland/Leksand Rooms
for Public Meetings
$5,000 Corporate Services, Infrastructure
& Environmental Services
2012
02-2012
Physical
Lack of Access into
the Lap Pool of SARC
Installed permanent
hydraulic lift onto the Lap
Pool
$6,000 Corporate Services, Infrastructure
& Environmental Services
2012
03-2012
Physical
Lack of Access
through the back door
of the Council
Chambers
Installed automatic door
and distress paddles
$2,500 Corporate Services, Infrastructure
& Environmental Services
2012
04-2012
Physical
Lack of Access into
the Accessible
Washrooms of the
Family Change room
in the SARC
Installed automatic door
and distress paddles
$12,000 Corporate Services, Infrastructure
& Environmental Services
2012 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 37 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
05-2012
Attitudinal &
Communication
Accessibility
Considerations on
Reports to Council
Included subsection on all
reports highlighting any
accessible considerations
that may identify, remove,
and prevent barriers
N/A Corporate Services 2016
06-2012
Physical &
Communication
Lack of Amplification
System in the West
Mackenzie Room of
the Aurora Seniors
Centre
Hearing Induction Loop
System installed in West
Mackenzie Room for
Public Meetings & Events
$3,500 Corporate Services, Infrastructure
& Environmental Services
2012
07-2012
Physical &
Communication
Lack of Audible
Pedestrian Signal &
Curb Cuts (APS) for
Yonge & Wellington,
and Yonge & St.
John’s Side road
Installed APS at
recommended
intersections in
collaboration with York
Region
$50,000
Retrofit cost due to
condition of intersection
and current poles
Corporate Services, Infrastructure
& Environmental Services,
Region of York Transportation
Department
2012 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 38 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
08-2012
Communication &
Physical
Lack of appropriate
accessible signage
and way-finding
system directing
patrons to the
appropriate located
within SARC & AFLC
Accessible way-finding
signage required to meet
accessible needs for
patrons specifically using
public areas of
recreational facilities
$5,000 Corporate Services, Infrastructure
& Environmental Services, Parks
& Recreation Services
2012
09-2012
Physical &
Attitudinal
Lack of seating in Bus
Shelters
Installed accessible
seating in all Bus Shelters
Region of York, and YRT
funded project
Corporate Services, Infrastructure
& Environmental Services,
Region of York Transportation
Department
2012
10-2012
Physical
Intersection of
Conover & Riveridge
Blvd traffic circle has
sidewalk heaving
causing lip between
road and sidewalk
Replacement and re-
pouring of
curbing/sidewalk around
the traffic circle of the
intersection
$13,000 Corporate Services, Infrastructure
& Environmental Services
2013 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 39 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
11-2012
Communication &
Physical
Council Chambers
projector screen split
use required for
Electronic Notetaking
Created a function where
the two Council Chambers
projector screens can
operate independently
$3,000 Corporate Services, Infrastructure
& Environmental Services
2016
12-2012
Physical
Lack of Picnic Tables
in Parks accessible to
various mobility aids
Incorporated Capital
replacement of tables with
accessible picnic tables in
strategic high traffic areas
Parks Capital
Replacement on a yearly
basis, changing out tables
coming out of service
Corporate Services, Parks &
Recreation Services
2013
13-2012
Physical
Lack of accessible
Park Paths and
Accessible Playground
equipment
Any new parks/trails to
meet the IAS Design of
Public Spaces Standard
for accessibility. Included
Queens Diamond Jubilee
Park and 2C development
$50,000
Funds used in Capital for
new /retrofit as per the
Parks & Recreation
Master Plan
Corporate Services, Parks &
Recreation Services
2016
14-2012
Physical
Lack of Change tables
in Aquatic Centre
change rooms
Investigated requirements
of SARC & AFLC to
determine space,
placement, and quantity.
Family change-room has
accessible stalls/rooms
with accessible benches
for proper transfers
N/A Corporate Services, Infrastructure
& Environmental Services, Parks
& Recreation Services
2013 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 40 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
15-2012
Communication
Lack of TTY at
municipal buildings
Additional TTY installed
on Town Hall first floor
payphone and Aurora
Public Library lobby
payphone
$300/phone Corporate Services 2012
16-2012
Physical
Lack of Parking on the
street with
Accessibility Parking
Permit (Overnight, No
stopping zones, etc.)
Reviewed existing By-law.
Determined that it would
provide inequalities and is
winter liability for clearing
of roads
N/A Corporate Services 2013
17-2012
Communication
Lack of accessibility on
website for people with
dyslexia, learning &
visual impairments
The Town is proceeding
to launch a new website
(WCAG Level A) platform
with increasing accessible
features. Interim solution
installed “BrowseAloud”
accessible website
software.
Website platform funded
by Administration.
Accessible software,
$2,500/year
Corporate Services, Financial
Services, Administration
2012
18-2012
Physical
Cable trip hazard for
all patrons entering
front gates of Special
Events i.e. Ribfest
Purchased cable protector
ramps allowing barrier
free access
$2,500 Corporate Services 2012 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 41 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
20-2012 Communication
Lack of accessible
formats available for
observing election
debates
Provided electronic note-
taker service upon
request—interpreters for
accessibility to deaf or
hard of hearing residents
attending debates
Cost $250 per two-hour
meeting/service, plus
mileage cost to service
provider
Corporate Services 2014
21-2012 Physical
Lack of access along
sidewalks/walkways
that display Election
Signs
Provided education to
Candidates proper sign
placement in accordance
with sign By-Law. By-Law
Staff enforced, removed,
relocated that impeded
physical access
N/A Corporate Services 2014
01-2013 Physical
Intersection of Yonge
& Henderson Street
YRT Bus Platform has
sidewalk heaving
causing lip between
road and sidewalk
Replacement and re-
pouring of
curbing/sidewalk around
the bus stop of the
intersection
$20,000 Corporate Services, Infrastructure
& Environmental Services,
Region of York Transportation
2014
02-2013
Physical
Lack of Access to rear
of AFLC Arena and
Aquatic Change rooms
Replacement of rear
entrances with censored
automatic doors
$25,000 Corporate Services, Infrastructure
& Environmental Services,
2015 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 42 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
03-2013
Physical
Lack of adapted
weight training
equipment in Club
Aurora Fitness Centre
Capital expenditure of
adapted universal weight
training station
$15,000 Corporate Services, Parks &
Recreation Services,
2015
04-2013
Communication &
Physical
Lack of Audible
Pedestrian Signal
(APS) for busy
intersection at Aurora
Heights and Yonge St
Installation of APS at
recommended
intersection in
collaboration with York
Region
$75,000 retrofit cost due
to condition of intersection
and current poles
Corporate Services, Infrastructure
& Environmental Services,
Region of York Transportation
2016
06-2013
Physical
Lack of Access
throughout ACC
Arenas and Corridors
Installation of
paddle/censored
automatic doors &
openers eliminated
barriers to those with
mobility disabilities
$25,000 Corporate Services, Infrastructure
& Environmental Services,
2015 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 43 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
07-2013 Physical
Intersection of
Conover & Borealis
Ave traffic circle has
sidewalk heaving
causing lip between
road and sidewalk
Replacement and re-
pouring of
curbing/sidewalk around
the traffic circle of the
intersection
$15,000 Corporate Services, Infrastructure
& Environmental Services
2014
08-2013 Communication
Lack of Visual/Audio
Emergency System
Detectors in Town Hall
meeting rooms for the
public
Installation of horn/strobe
alarms in Leksand,
Holland, Tannery Rooms
and Council Chambers
$500/device plus
installation
Corporate Services, Infrastructure
& Environmental Services
2014
09-2013
Physical
Lack of accessible
Paved Park Paths in
Lambert Willson
Park/Arboretum for
connectivity with
Nokiidaa Trail
Any new remedial
parks/trails to meet the
IAS Design of Public
Spaces Standard for
accessibility
$100,000 Corporate Services, Parks &
Recreation Services,
2016
Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 44 of 75
Appendix A – Completed Accessibility Items
December 2016
Item #-Year Added Type of Barrier
to Accessibility Solution Associated Costs Department Responsible Year
Completed
02-2015
Physical
Lack of Access to
ALFC Fitness Centre,
Gym Change rooms, &
2nd Floor Washrooms
Installation of
paddle/censored
automatic doors &
openers eliminated
barriers to those with
mobility disabilities
$45,000 Corporate Services, Infrastructure
& Environmental Services,
2016
04-2015
Physical
Lack of Accessible
Water Fountain and
Bottle Fill stations in
Municipal Facilities
Installation of “ADA”,
cooled water bottle and
drinking fountain stations
at ACC, AFLC, SARC,
Library & Town Hall
$30,000 Capital from IES Corporate Services, Parks &
Recreation Services,
Infrastructure & Environmental
Services
2016
Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 45 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
11-2010
Communication
Lack of captioning
option for Council
meetings Broadcasted
Captioning
to be
included for
streaming of
Council &
Committee
meetings
with Council
A/V upgrade
$15,000/year Corporate Services,
Administration
No enforcement under
CRTC that captioning is
required for community
programming
2017
18-2010
Communication &
Physical
Lack of appropriate
signage and way-
finding system
directing patrons
to the appropriate
Departments and/or
areas located within
Town Hall
Hire
consultant to
investigate
potential
solutions for
a visual
way-finding
system for
Town Hall
$50,000
Corporate Services,
Infrastructure &
Environmental Services,
Visual way-finding
system should be
delayed until org. review
and space analysis
complete
Possible interim solution
would be to have GIS
staff develop Town Hall
map with legend to be
available at all entrances
and Dept. counters
2017 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 46 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
25-2010
Physical
Counters at Town Hall
do not include lower
counter cuts for
people using mobility
devices
Install
accessible
Reception
counters at
all Town Hall
Departments
42,000
$7,000/each
AAC, Infrastructure &
Environmental Services,
Corporate Services
As of January 1, 2016 all
service counters,
queuing lines, and
waiting areas must be
accessible as per IASR
Design of Public Space
Standards
2018
05-2011
Physical
Increase accessibility
in Council Chambers
Re-design
and
construct
barrier-free
Council
Chambers
Cost estimated at
$250/square foot
Corporate Services,
Infrastructure &
Environmental Services
Retain architect to
determine design and
feasibility relating to the
Ontario Building Code
(OBC) in conjunction
with Town Hall refresh
2022
19-2012
Physical & Vision
Lack of accessible
lighting in Town parks
that host/run events
Determine
high traffic
areas and
conduct
needs
assessment
of
accessible
lighting or
lack thereof
$50,000/Machel
Park in
association with
Parks Department
Corporate Services,
Parks & Recreation
Services
Safety issue for patrons
entering/exiting park
facilities & events due to
lack of lighting
2017 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 47 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
05-2013
Communication
Lack of fixed
Audio/Visual Systems
in Committee
Boardrooms
Installation
of fixed
Audio/Visual
System in
Leksand,
Holland, and
Tannery
Rooms with
capability for
Hearing
Assist,
CART, etc.
$200,000 Corporate Services,
Infrastructure &
Environmental Services,
Financial Services
Accessibility Advisor to
investigate further need
for boardrooms with
accessible conferencing
capabilities
2017
01-2015
Communication &
Physical
Lack of Audible
Pedestrian Signal
(APS) for busy
intersection at
Kennedy and Yonge
St
Installation
of APS at
recommend
ed
intersection
in
collaboration
with York
Region
$75,000 retrofit
cost due to
condition of
intersection and
current traffic
poles
Corporate Services,
Infrastructure &
Environmental Services,
Region of York
Transportation
Capital replacement
costs $75,000 per
intersection per year
prioritizing need of traffic
intersection
2018 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 48 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
03-2015
Physical
Lack of Evacuation
Access to those in
multi-level facilities
Evacuation
Chairs for
ACC, AFLC
& Cultural
Centre
$10,000 Corporate Services,
Parks & Recreation
Services, Infrastructure
& Environmental
Services
2017
05-2015
Physical & Vision
Lack of accessible
lighting in Town parks
that host/run events
Determine
high traffic
areas and
conduct
needs
assessment
of
accessible
lighting or
lack thereof
$100,000/
Lambert Willson
Park/Arboretum in
association with
Parks Department
Corporate Services,
Parks & Recreation
Services
Safety issue for patrons
entering/exiting/traveling
park facilities due to lack
of lighting
2018 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 49 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
06-2015
Physical
Lack of accessible
Change Tables in
public washrooms 2nd
Floor AFLC.
Installation
of infant
change
tables in
Accessible
Stalls in
Male and
Female
Washrooms
2nd Floor
AFLC
$5,000 Corporate Services,
Infrastructure &
Environmental Services
Change Tables exist in
Aquatic Change rooms,
but lack of accessibility
for program areas
accessing 2nd Floor
2017 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 50 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
07-2015 Communication &
Physical
Lack of
awareness/knowledge
of accessibility
requirements/upgrade
s to existing facilities
Conduct
Facility
Audits to all
Facilities to
identify
gaps, end of
life cycle
components
that impact
barrier free
access.
Identified
elements will
be used to
help build
the
Accessibility
Plan for
accessible
upgrades
$30,000 in
conjunction with
IES
Corporate Services,
Infrastructure &
Environmental Services
IES has capital project
item identified for Facility
Audits. Audits will be
comprehensive to
identify gaps including
barrier free elements
2017 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 51 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
01-2016
Physical
Lack of Access to
JOC Washrooms,
Change rooms, and
Work Bays
Installation
of
paddle/cens
ored
automatic
doors &
openers
eliminated
barriers to
those with
mobility
disabilities
$35,000 Corporate Services,
Infrastructure &
Environmental Services,
Barriers identified.
Procurement in 2016
2017
02-2016
Communication &
Physical
Lack of Audible
Pedestrian Signal
(APS) for busy
intersection at Murray
and Yonge St
Installation
of APS at
recommend
ed
intersection
in
collaboration
with York
Region
$75,000 retrofit
cost due to
condition of
intersection and
current traffic
poles
Corporate Services,
Infrastructure &
Environmental Services,
Region of York
Transportation
Capital replacement
costs $75,000 per
intersection per year
prioritizing need of traffic
intersection
2017 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 52 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
03-2016 Communication &
Physical
Lack of Accessible
signage for Universal
Washrooms, 2nd Floor
Aurora Public Library
Installation
of
appropriate
way-finding
signage at
location
$1,000 Operating Corporate Services,
Infrastructure &
Environmental Services
Determine specific
signage required in
consultation with Library
Staff and IES
2017
04-2016 Physical
Lack of Access to
Universal
Washrooms, 2nd Floor
Aurora Public Library
Installation
of
paddle/cens
ored
automatic
doors &
openers
eliminated
barriers to
those with
mobility
disabilities
$10,000 Corporate Services,
Infrastructure &
Environmental Services
2018 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 53 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
05-2016 Physical
Lack of Access to
Yonge Street
Vestibule Entrance,
First Floor Aurora
Public Library
Installation
of censored
automatic
door sliders
eliminated
barriers to
those with
mobility
disabilities
$20,000 Corporate Services,
Infrastructure &
Environmental Services
2019
06-2016 Physical
Lack of Access to
Vestibule Entrance
Aurora Seniors Centre
Installation
of censored
automatic
door sliders
eliminated
barriers to
those with
mobility
disabilities
$20,000 Corporate Services,
Infrastructure &
Environmental Services
2018 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 54 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
07-2016
Physical
Lack of Access to
Pool Viewing Area at
SARC
Installation
of censored
automatic
door to
eliminate
barriers to
those with
mobility
disabilities
$5,000 Corporate Services,
Infrastructure &
Environmental Services,
2017
08-2016
Physical
Lack of Access to
Victoria Hall entrance
Installation
of
permanent
ramp
$20,000 Corporate Services,
Infrastructure &
Environmental Services,
2018 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 55 of 75
Appendix B – Recommended Accessibility Items 2017 – 2023
December 2016
Item #-Year Added
Type of Barrier
to Accessibility
Proposed
Solution
Associated
Costs
Department
Responsible Status of Project Item Target Year
Completion
09-2016
Physical
Lack of Access to
entrance of ACC #1 &
ACC #2 from parking
lot
Create
paved
surface to
grade where
designed
curb cuts
are located
for
appropriate
safe,
accessible
routes of
travel
$200,000 (IES) Corporate Services,
Infrastructure &
Environmental Services,
Project ongoing with
base asphalt
established. Top coat
asphalt to be completed
in Spring 2017. In short
term, ramped asphalt
used for access to the
facility.
2017 Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 56 of 75
Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
Topic and
Implementation
Date
Detail of What is Required Action
General
ss 1 - 2 Purpose, application and definitions
Establishment
of Accessibility
Policies
January 1, 2013
COMPLIANT
3 (1) Develop policies in regards to how we plan
on working towards an accessible municipality
as per the AODA
(2) Write a statement of organizational
commitment to meet the needs of people with
disabilities, in a timely manner
(3) (a) Write one or more written documents
describing it's policies
(b) Make the written documents available to the
public, and provide them in an accessible format
when requested
Staff Report summarizes plan and amends current Accessible
Customer Service Policy made by way of the following Council
adoption on September 15, 2009:
Additional IASR Policy
The Town of Aurora describes that as an organization “it is
committed and guided by the four core principles of Dignity,
Independence, Integration, and Equal Opportunity and supports
the full inclusion of persons as set out in the Canadian Charter of
Rights and Freedoms, and the Accessibility for Ontarians with
Disabilities Act, 2005.”
All Council reports are publically available and posted on the
Town of Aurora website.
Accessibility 4 (1) (a) Develop a multi-year accessibility plan
which shows how the municipality will prevent
4 (1) Assigned to the Accessibility Advisor, a draft of the multi-
year accessibility plan will be reviewed with the AAC. Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 57 of 75
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Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
Plans
January 1, 2013
COMPLIANT
and remove barriers as per the AODA
(b) Post plan on the Town of Aurora's website,
provide in an accessible format when requested
(c) Review/update plan at least once every five
years
(2) Review/update the accessibility plans in
consultation with people with disabilities and the
AAC
(3) (a) Prepare a status report (annually)
discussing the progress the municipality has
taken in regards to clause (1)
(b) Post the status report on the Town of
Aurora's website, and provide in an accessible
format when requested
4(2) Town of Aurora holds an annual public input Forum.
4(3) Town of Aurora AAC & Council reviews accessibility plans
Status reports are publically available and posted on the Town of
Aurora website.
Procuring or
Acquiring
goods, services
or facilities
January 1, 2013
COMPLIANT
5 (1) Incorporate accessibility criteria and
features when acquiring or purchasing goods,
services or facilities
(2) An explanation must be provided, upon
request if it is not practicable to the above clause
5 (1)
An amendment to the Purchasing By-law. By-Law 5500-13, 25.1-
25.2 has a section specifically referencing the AODA as follows:
25. ACCESSIBILITY CONSIDERATIONS
25.1 The Town is committed to giving people with disabilities the
same opportunity to access Town Goods and Services and
allowing them to benefit from the same Services, in the same
place and in a similar way as other customers. Pursuant to the
provisions of the AODA and s. 5(1) of O. Reg. 191/11, as
amended, the Town shall incorporate accessibility design,
criteria, and features when procuring or acquiring Goods, Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 58 of 75
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Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
Services, or facilities, except where it is not practicable to do so.
Programs, Goods, Services, facilities, etc. should be accessible
to persons with disabilities (visible and invisible), including
(without limitation): hearing loss, vision loss, physical or mobility
related impairments, temporary disabilities, learning, speech,
language, cognitive, psychological, psychiatric, intellectual and
developmental disabilities, allergies, and multiple chemical
sensitivities.
25.2 If it is determined not to be practicable to incorporate
accessibility design, criteria, and features when Purchasing
Goods, Services, or facilities, the Department Head responsible
for any such Procurement shall, upon request, provide an
explanation.
s 6 Self Service Kiosks
Training
January 1, 2014
COMPLIANT
7(1) Training must be provided on the
requirements of the accessibility standards in
regards to the AODA and the Human Rights
Code as it pertains to people with disabilities to,
(a) All employees and volunteers
(b) All people who participate in developing the
organization's policies
(c) All people who provide goods, services or
facilities on behalf of the Town of Aurora
Communication sent out to all current employees using Town of
Aurora traditional communications channels. All existing
employees received AODA Integrated Accessibility Standards
Regulation and Human Rights Code “duty to accommodate”
training. Information regarding the Accessibility for Ontarians with
Disabilities Act included in Town orientation which is provided to
every Town of Aurora employee. Additional training on specific
elements of the Integrated Standard that are applicable to
specific employees provided to those employees, as for Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 59 of 75
Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
(2) The training will be appropriate to the duties
of the employees, volunteers and other people
(3) Every person will be trained as soon as
practicable
(4) Training will be provided if there are any
changes to the policies, on an ongoing basis
(5) The municipality must keep a record of the
training provided, including the training dates
and the number of people who participated
example all Supervisors will receive training on the Employment
Standards and all applicable staff requiring procurement will
receive training on the General Requirement. The Town of
Aurora has a protocol in place for managing employee training
records.
ss 8 - 10 Exemptions, definitions, exceptions and application
Information and Communications Standards
Feedback
January 1, 2014
COMPLIANT
11(1) All processes for receiving and responding
to feedback must be accessible to people with
disabilities,
(2) Accessible formats and communication
supports must be provided in an accessible
format when requested
(3) Notify the public about the availability of
accessible formats and communication supports
Information about how to make information accessible included
in staff training. Communications (Hard Copy or Electronically via
website) with the public include information regarding available
accessible formats.
Accessible
Formats and
Communication
Supports
12 (1) Provision of accessible formats and
communication supports for persons with
disabilities must be provided or arranged upon
request,
(a) in a timely manner
Currently, the “Accessible Customer Service Policy” includes
provisions that the Town of Aurora provides equal treatment to
people with disabilities with respect to the use and benefit of
Town services, programs, goods, information and facilities and
that no additional fees are charged because of or related to the Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 60 of 75
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Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
January 1, 2015
COMPLIANT
(b) at a cost that is no more than the regular cost
charged to other persons
(2) The municipality must consult with the person
making the request in determining the suitability
of an accessible format or communication
support.
(3) Notify the public about the availability of
accessible formats and communication supports
disability.
Notification provided on Home page of the Town’s website
Emergency
Procedure,
Plans or Public
Safety
Information
January 1, 2012
COMPLIANT
13(1) Emergency procedures, plan or public
safety information are provided to the public, the
information must be provided in an accessible
format or with appropriate communication
supports, as soon as practicable, upon request.
(2) Emergency procedures, plans or public
safety information must be available to the public
13(1) The Town of Aurora has an extensive Emergency
Response Plan with community partners who are able to assist
in the event of an emergency. Information is provided to the
public by way of the Town of Aurora website and Town of Aurora
publications. This plan is available in an accessible format and/or
with appropriate communication supports upon request.
Accessible
Websites and
Web Content
WCAG 2.0 Level
A
January 1, 2014
ONGOING
14(1) Internet and intranet websites and web
content conform with the World Wide Web
Consortium Web Content Accessibility
Guidelines (WCAG) 2.0, at Level AA, and shall
do so in accordance with the schedule set out in
this section
14(2) Internet websites and web content must
conform with the World Wide Web Consortium
Web Content Accessibility Guidelines (WCAG)
2.0, initially at Level A and increasing to Level
New Town of Aurora website platform launched in early 2014
and is WCAG Level A as required by Accessibility Advisor to
Communications Manager
(Documented in: Web Platform Strategy – RFP Fall, 2012).
Corporate Templates formatted to WCAG guidelines. Accessible
Communications Guidelines drafted to train all applicable staff in
appropriate content for documents and websites meeting Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 61 of 75
Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
WCAG 2.0 Level
AA
January 1, 2021
PENDING
AA.
Exceptions Apply
accessibility needs.
ss 15 - 18 Specific to Education and Training Bodies
Public Libraries
January 1, 2013
COMPLIANT
19(1) Access to or arrange for accessible
materials where they exist
(2) Information about the availability of
accessible materials publicly available and shall
provide the information in accessible format or
with appropriate communication supports, upon
request
(3) Library boards may provide accessible
formats for archival materials, special collections,
rare books and donations
Aurora Public Library have accessible materials and services
that include:
- Kurzweil 1000 & 3000 (scanning, writing, reading
software)
- ZoomText (Magnifying software)
- JAWS (Screen reading software)
- Duxbury Braille Translator
- Large print, Audio books, Electronic books
- Mosio text messaging software
Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 62 of 75
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Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
Employment Standards
ss 20 – 21 Scope, interpretation and schedules
Recruitment
January 1, 2014
COMPLIANT
22 Notify employees and the public about the
availability of accommodation for applicants with
disabilities during recruitment process
An accessibility tagline added to all job advertisements effective
January 2014, advising applicants of the availability of
accommodations during the recruitment process.
Recruitment,
Assessment or
Selection
Process
January 1, 2014
COMPLIANT
23(1) During the recruitment process, notify job
applicants that accommodations are available
upon request in relation to the materials or
processes to be used.
(2) The employer will consult with the applicant
and provide suitable accommodation in a
manner that takes into account the applicant's
accessibility needs due to their disability.
Town of Aurora Recruitment policies and process are compliant
with all applicable legislation, including but not limited to the
Accessibility for Ontarians with Disabilities Act, the Employment
Standards Act, the Ontario Labour Relations Act, the Human
Rights Code, the Municipal Freedom of Information and
Protection of Privacy Act.
Applicants who are selected to proceed to the interview stage will
be advised of the availability of accommodations during the
recruitment process. Applicants must meet the occupational
requirements of the position available to proceed to the interview
stage.
Notice to
Successful
Applicants
January 1, 2014
24 When making offers of employment, notify the
successful applicant of its policies for
accommodating employees with disabilities
The standard offer letter has been amended to notify the
successful applicant of Town of Aurora policies for
accommodating employees with disabilities. Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 63 of 75
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Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
COMPLIANT
Informing
Employees of
Supports
January 1, 2014
COMPLIANT
25(1) Inform employees of its policies used to
supports employees with disabilities, including,
but not limited to, policies on the provision of job
accommodations that take into account an
employee's accessibility needs due to disability.
(2) Provide the information required to new
employees as soon as practicable after they
begin employment
(3) Provide updated information to its employees
whenever there is a change to existing policies
on the provision of job accommodations that take
into account an employee's accessibility needs
due to a disability
Town of Aurora has a Return to Work Policy and an established
practice for the application of that policy. An update on the
AODA Integrated Standard provided to all current employees
using our traditional communications channels. All new
employees receive the information as part of their offer and
onboarding process.
In 2013, AODA Training has included an education component
on the Integrated Accessibility Standard for Employment.
Accessible
Formats and
Communication
Supports for
Employees
January 1, 2014
COMPLIANT
26(1) Where an employee with a disability so
requests it, every employer shall consult with the
employee to provide or arrange for the provision
of accessible formats and communication
supports for,
(a) information that is needed in order to perform
the employee's job; and
(b) information that is generally available to
employees in the workplace
(2) Consult with the employee making the
request in determining the suitability of an
accessible format or communication support
Current practice is to respond to the unique requests for
information from individual employees in a way that meets all of
their needs, including those for accessible formats. The Town of
Aurora has procedures, including “Modified Work Duties” in the
Return to Work policy and its implementation is inherently
individualized and customized to each employee’s particular
circumstances. Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 64 of 75
Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
Workplace
Emergency
Response
Information
January 1, 2012
COMPLIANT
27(1) Provide individualized workplace
emergency response information to employees
who have a disability, if the disability is such that
the individualized information is necessary and
the employer is aware of the need for
accommodation due to the employee's disability.
(2) Provide the workplace emergency response
information to the person designated by the
employer to provide assistance
(3) Provide the information required as soon as
practicable after the employer becomes aware of
the need for accommodation due to the
employee's disability.
(4) Review the individualized workplace
emergency response information,
(a) when the employee moves to a different
location in the organization
(b) when the employee's overall
accommodations needs or plans are reviewed;
and
(c) when the employer reviews its general
emergency response policies
Communication sent out to all current employees using Town of
Aurora traditional communications channels. Employees who
have self- identified as requiring emergency response assistance
or information are asked to complete a brief information/request
support form and then meet with an HR representative, chosen
“designee” to develop an appropriate individualized evacuation
and emergency response plan. Any new employees moving
forward will have this introduced upon their initial HR orientation.
Documented
Individual
Accommodatio
n Plans
28(1) Develop a written process for the
development of documented individual
accommodation plans for employees with
disabilities.
(2) The process for the development of
documented individual accommodation plans
Town of Aurora procedures on “Modified Work Duties” and its
established processes include detailed documentation for all
individual accommodation plans. A Return to Work policy also
includes written details and descriptions of the individual
accommodation. Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 65 of 75
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Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
January 1, 2014
COMPLIANT
shall include eight prescribed elements.
(3) Individual accommodation plans shall,
(a) if requested, include any information
regarding accessible formats and
communications supports provided
(b) include individualized workplace emergency
response information
(c) identify any other accommodation that is to
be provided.
Where applicable, CUPE is involved in the development of
individual accommodation or return to work plans.
All information gathered and used in this process is protected in
accordance with MFIPPA and other applicable legislation.
Return to Work
Process
January 1, 2014
COMPLIANT
29(1)(a) Develop and have in place a return to
work process for its employees who have been
absent from work due to a disability and require
disability-related accommodations in order to
return to work;
(b) document the process
(2) The return to work process will,
(a) outline the steps the employer will take to
facilitate the return to work of employees who
were absent because their disability required
them to be away from work;
(b) use documented individual accommodation
plans
(3) The return to work process referenced in this
section does not replace or override any other
return to work process created by or under any
Town of Aurora procedures on “Modified Work Duties” and its
established processes include detailed documentation for all
individual accommodation plans. A Return to Work policy also
includes written details and descriptions of the individual
accommodation.
Where applicable, CUPE is involved in the development of
individual accommodation or return to work plans.
All information gathered and used in this process is protected in
accordance with MFIPPA and other applicable legislation. Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 66 of 75
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Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
other statute.
Performance
Management
January 1, 2014
COMPLIANT
30(1) An employer that uses performance
management in respect of its employees shall
take into account the accessibility needs of
employees with disabilities, as well as the
individual accommodation plans, when using its
performance management process in respect of
employees with disabilities
Employees whose performance may be impacted by a possible
disability are referred to Human Resources who assists in
assessment and development of an action plan if appropriate to
do so.
Information included in Supervisory Training and noted when this
standard is discussed between the Human Resources Manager
and Accessibility Advisor. Performance Review policy has been
updated to reflect accommodations given to those with
disabilities
Career
Development
and
Advancement
January 1, 2014
COMPLIANT
31 An employer that provides career
development and advancement to its employees
shall take into account the accessibility needs of
its employees with disabilities as well as any
individual accommodation plans, when providing
career development and advancement to its
employees with disabilities
Unless a vacant position is identified through the modified work
duties as being a suitable accommodation for an individual
employee, all Town of Aurora positions are posted and filled
through a job competition. Competition includes the provision of
suitable accommodations to candidates with a disability.
Redeployment
January 1, 2014
COMPLIANT
32 An employer that uses redeployment shall
take into account the accessibility needs of its
employees with disabilities, as well as individual
accommodation plans, when redeploying
employees with disabilities
The Town of Aurora has procedures for Modified Work Duties
and a Return to Work Policy.
ss 33 – 73 Conventional and Specialized Transportation Service Providers Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 67 of 75
Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
ss 74 – 77 School Transportation and Ferries
Transportation Standards – Duties of Municipalities and Taxi Cabs
Accessible
Taxicabs
January 1, 2013
COMPLIANT
79(1) Consult with its municipal accessibility
advisory committee, the public and persons with
disabilities to determine the proportion of on-
demand accessible taxicabs required in the
community.
(2) Identify progress made toward meeting the
need for on-demand accessible taxicabs,
including any steps that will be taken to meet the
need, in its accessibility plan.
79(1) Agenda Item for information & recommendation at AAC
February 2012.
Public Input received at Accessibility Forum June 2012.
79(2) Accessible Taxi Driver Training in effect for all licensed
Brokers/Operators in the Town of Aurora. Training includes taxi
drivers who transport persons with disabilities. Staff Report to
AAC November 2012 detailed proportionate number of “on -
demand” accessible cabs.
Accessible
Taxicabs
July 1, 2012
s. 80(1)
COMPLIANT
s. 80(2)
COMPLIANT
80(1) Any municipality that licenses taxi cabs
shall ensure that owners and operators of
taxicabs are prohibited,
(a) from charging a higher fare or an additional
fee for persons with disabilities than for persons
without disabilities for the same trip;
(b) from charging a fee for the storage of mobility
aids or mobility assistive devices
(2) Ensure that owners and operators of taxicabs
place vehicle registration and identification
information on the rear bumper of the taxicab.
(3) Ensure that owners and operators of taxicabs
80(1) Town of Aurora Licensing By-Law 4258-01.P, schedule 13
is revised to reflect these changes.
80(2) (3) The Manager of By-Law Enforcement has been notified
of these requirements and has implemented the requirements.
Revisions to By-Law 4258-01.P, schedule 13 have been made.
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Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
make available vehicle registration and
identification information in an accessible format
to persons with disabilities who are passengers
Design of Public Space Standards
ss 80.1 – 80.5 Definition, Application and Schedules
Recreational
Trails & Beach
Access Routes
January 1, 2016
ONGOING
80.6 – 80.15 This applies to new constructed
and redeveloped recreational trails that an
obligated organization intends to maintain.
Obligated organizations must consult with the
public and persons with disabilities.
Municipalities must also consult with their
municipal accessibility advisory committees.
The Town of Aurora will review and update current processes to
make sure the accessibility requirements of the Design of Public
Spaces Standards are applied where applicable, to new or
redeveloped projects. The Town will update procurement
procedures and guidelines, where needed, to reflect the
requirements for public spaces. Town staff informed about the
public spaces requirements.
The Town will consult with the public, persons with disabilities
and Accessibility Advisory Committee
Outdoor Public
Use Eating
Areas
January 1, 2016
ONGOING
80.16 – 80.17 Obligated organizations, shall
ensure that where they construct or redevelop
outdoor public use eating areas that they intend
to maintain, the outdoor public use eating areas
meet the following requirements:
1. A minimum of 20 per cent of the tables that
are provided must be accessible to persons
The Town of Aurora will review and update current processes to
make sure the accessibility requirements of the Design of Public
Spaces Standards are applied where applicable, to new or
redeveloped projects. The Town will update procurement
procedures and guidelines, where needed, to reflect the
requirements for public spaces. Town staff informed about the
public spaces requirements. Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 69 of 75
Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
using mobility aids by having knee and toe
clearance underneath the table and in no case
shall there be fewer than one table in an outdoor
public use eating area that meets this
requirement.
2. The ground surface leading to and under
tables that are accessible to persons using
mobility aids must be level, firm and stable.
3. Tables that are accessible to persons using
mobility aids must have clear ground space
around them that allows for a forward approach
to the tables
Outdoor Play
Spaces
January 1, 2016
ONGOING
80.18 – 80.20 When constructing new or
redeveloping existing outdoor play spaces,
obligated organizations, shall consult on the
needs of children and caregivers with various
disabilities and shall do so in the following
manner:
1. Large organizations must consult with the
public and persons with disabilities.
2. Municipalities must also consult with their
municipal accessibility advisory committees
The Town of Aurora will review and update current processes to
make sure the accessibility requirements of the Design of Public
Spaces Standards are applied where applicable, to new or
redeveloped projects. The Town will update procurement
procedures and guidelines, where needed, to reflect the
requirements for public spaces. Town staff informed about the
public spaces requirements and is applying “Annex H”
Accessibility Playground Guidelines.
The Town will consult with the public, persons with disabilities
and Accessibility Advisory Committee Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 70 of 75
Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
When constructing new or redeveloping existing
play spaces that they intend to maintain,
obligated organizations, other than small
organizations, shall,
(a) incorporate accessibility features, such as
sensory and active play components, for children
and caregivers with various disabilities into the
design of outdoor play spaces; and
(b) ensure that outdoor play spaces have a
ground surface that is firm, stable and has
impact attenuating properties for injury
prevention and sufficient clearance to provide
children and caregivers with various disabilities
the ability to move through, in and around the
outdoor play space
Exterior Paths
of Travel
January 1, 2016
COMPLIANT
80.21 – 80.31 This applies to newly constructed
and redeveloped exterior paths of travel that are
outdoor sidewalks or walkways designed and
constructed for pedestrian travel and are
intended to serve a functional purpose and not to
provide a recreational experience
The Town of Aurora updated current processes (i.e. Site Plan
Manual) to make sure accessibility requirements of the Design of
Public Spaces Standards are applied where applicable, to new or
redeveloped projects. The Town updated procurement
procedures and guidelines, where needed, to reflect the
requirements for public spaces. Town staff informed about the
public spaces requirements.
Accessible
Parking
80.32 – 80.39 Obligated organizations shall
ensure that when constructing new or
redeveloping off-street parking facilities that they
The Town of Aurora will review and update current processes
(i.e. Site Plan Manual) to make sure the accessibility
requirements of the Design of Public Spaces Standards are Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 71 of 75
Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
January 1, 2016
COMPLIANT
intend to maintain, the off-street parking facilities
meet the requirements set out in this Part
applied where applicable, to new or redeveloped projects. The
Town will update Zoning By-law #2213-78 and designated
disabled parking By-law 4574-04.T where needed, to reflect the
requirements for public spaces. Town staff informed about the
public spaces requirements.
Obtaining
Services
January 1, 2016
ONGOING
80.40 – 80.43 Obligated organizations shall meet
the requirements set out in this Part in respect of
the following:
1. All newly constructed service counters and
fixed queuing guides.
2. All newly constructed or redeveloped waiting
areas.
The Town of Aurora will review and update current processes to
make sure the accessibility requirements of the Design of Public
Spaces Standards are applied where applicable, to new or
redeveloped projects. The Town will update procurement
procedures and guidelines, where needed, to reflect the
requirements for public spaces. Town staff informed about the
public spaces requirements.
Maintenance
January 1, 2016
ONGOING
80.44 obligated organizations, shall ensure that
their multi-year accessibility plans include the
following:
1. Procedures for preventative and emergency
maintenance of the accessible elements in public
spaces as required under this Part.
2. Procedures for dealing with temporary
disruptions when accessible elements required
under this Part are not in working order
The Town of Aurora will review and update procedures for the
preventative and emergency maintenance of the accessible
elements required in the Design of Public Spaces Standards.
The Town will also review and update procedures for dealing
with temporary disruptions when these accessible elements are
not functional. Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 72 of 75
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Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
Customer Service Standards
ss 80.45 Scope and interpretation
Establishment
of Policies
January 1, 2010
COMPLIANT
80.46 Every provider shall develop, implement
and maintain policies governing its provision of
goods, services or facilities, as the case may be,
to persons with disabilities
The Town of Aurora has documented Policy #63 Accessible
Customer Service that governs provisions of goods, services or
facilities to persons with disabilities.
Use of Service
Animals and
Support
Persons
January 1, 2010
COMPLIANT
80.47 (2) If a person with a disability is
accompanied by a guide dog or other service
animal, the provider shall ensure that the person
is permitted to enter the premises with the
animal and to keep the animal with him or her,
unless the animal is otherwise excluded by law
from the premises.
(4) If a person with a disability is accompanied
by a support person, the provider shall ensure
that both persons are permitted to enter the
premises together and that the person with a
disability is not prevented from having access to
the support person while on the premises
The Town of Aurora ensures access of all patrons to any
municipal facility with use of assistive devices, service animals
and support persons. Any support person, use of service animal
and/or assistive devices are not charged a fee for the assistance
for the person with a disability.
Notice of
Temporary
Disruptions
80.48 If, in order to obtain, use or benefit from a
provider’s goods, services or facilities, persons
with disabilities usually use other particular
The Town of Aurora provides Notice of Service disruptions for
any good, service, and/or facility that is disrupted. This is
accomplished through templates for hard copy, press release Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 73 of 75
Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
January 1, 2010
COMPLIANT
facilities or services of the provider and if there is
a temporary disruption in those other facilities or
services in whole or in part, the provider shall
give notice of the disruption to the public
and on-line distribution.
Training for
Staff, etc.
January 1, 2010
COMPLIANT
80.49 In addition to section 7, Every provider
shall ensure that every employee, volunteer,
third part contractor receive training about the
provision of the provider’s goods, services or
facilities, as the case may be, to persons with
disabilities
All employees, volunteers, and third party contractors receive
Accessible Customer Service training. Information regarding the
Accessibility for Ontarians with Disabilities Act included in Town
orientation which is provided to every Town of Aurora employee.
Additional training on specific elements of Accessible Customer
Service include assistive devices, support animals, support
persons, notice of service disruptions and processes for
feedback. The Town of Aurora has a protocol in place for
managing employee training records.
Feedback
Process
Required
January 1, 2010
COMPLIANT
80.50 Every provider shall establish a process
for receiving and responding to,
(a) feedback about the manner in which it
provides goods, services or facilities to persons
with disabilities; and
(b) feedback about whether the feedback
process established for purposes of clause (a)
complies with subsection (3)
The Town of Aurora provides avenues for processes of
feedback. All customer service counters provide feedback forms.
Corporate Website provides electronic options for feedback
among others. Feedback is processed with Accessibility Advisor
and documented for follow-up and any action deemed
necessary. Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 74 of 75
Appendix C – Town of Aurora Implementation Plan 2017-2023
Accessibility for Ontarians with Disabilities Act
Integrated Accessibility Standards, Ontario Regulation 191/11 IASR
Format of
Documents
January 1, 2010
COMPLIANT
80.51 If a provider is required to give a copy of a
document to a person with a disability, the
provider shall, on request, provide or arrange for
the provision of the document, or the information
contained in the document, to the person in an
accessible format or with communication
support,
(a) in a timely manner that takes into account the
person’s accessibility needs due to disability;
and
(b) at a cost that is no more than the regular cost
charged to other persons
The Town of Aurora provides alternative formats and
communication supports to persons with disabilities at no
additional charge and in a timely fashion taking in account with
the person’s accessibility needs. Notice is provided on corporate
documents and on the website. Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 2 Page 75 of 75
Memorandum
Date: December 1, 2016
To: Accessibility Advisory Committee
From: Chris Catania, Accessibility Advisor
Re: York Region Accessibility Advisory Committee – Feedback Survey
Recommendations
1.That the memorandum regarding York Region Accessibility Advisory Committee
Feedback Survey be received; and
2.That the Accessibility Advisory Committee provide feedback to staff regarding
the survey.
Background
The York Region Accessibility Advisory Committee intends to host an educational and
networking forum with its Accessibility Advisory Committee (AAC) counterparts (AACs
in municipalities, school boards, and hospitals) across the Region on May 31, 2017,
during National Access Awareness Week. The goal is to identify ways to work with other
local AACs and to share best practices and learn from each other. At the end of the
forum, it is anticipated that a stronger Regional AAC network with a stronger voice for
accessibility will ensue.
Feedback from the Aurora Accessibility Advisory Committee is needed to plan for a
successful educational forum on May 31, 2017.
Attachments
York Region Accessibility Advisory Committee - Feedback Survey
100 John West Way
Box 1000
Aurora, Ontario
L4G 6J1
Phone: 905-727-3123 ext. 4212
Email: ccatania@aurora.ca
www.aurora.ca
Town of Aurora
Corporate Services
Accessibility Advisory Committee Meeting Agenda
Thursday, December 1, 2016
Item 3
Page 1 of 3
Attachment 1Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 3 Page 2 of 3
Accessibility Advisory Committee Meeting Agenda Thursday, December 1, 2016Item 3 Page 3 of 3