AGENDA - Accessibility Advisory Committee - 20150401ACCESSIBILITY
ADVISORY COMMITTEE
MEETING AGENDA
WEDNESDAY,APRIL 1,2015
7 P.M.
LEKSAND ROOM
AURORA TOWN HALL
PUBLIC RELEASE
March 26,2015
TOWN OF AURORA
ACCESSIBILITY ADVISORY COMMITTEE
MEETING AGENDA
DATE:Wednesday,April 1,2015
TIME &LOCATION:7 p.m.,Leksand Room,Aurora Town Hall
APPOINTMENT OF COMMITTEE CHAIR AND VICE CHAIR
RECOMMENDED:
THAT Committee Members appoint a Member to be the Chair of the Accessibility
Advisory Committee for the first half of the 2014-2018 Term;and
THAT Committee Members appoint a Member to be the Vice Chair of the Accessibility
Advisory Committee for the first half of the 2014-2018 Term.
1.DECLARATION OF PECUNIARY INTEREST AND GENERAL NATURE THEREOF
2.APPROVAL OF THE AGENDA
RECOMMENDED:
THAT the agenda as circulated by Legal and Legislative Services be approved.
3.ADOPTION OF THE MINUTES
4.DELEGATIONS
(a)Stephen M.A.Huycke,Town Clerk
Re:Advisory Committee Member Education &Training
(b)Chris Catania,Accessibility Advisor
Re:Accessibility Advisory Committee Update
Accessibility Advisory Committee Meeting Agenda
Wednesday,April 1,2015 Page 2 of 2
(c)Ashley Murdoch,King City Resident pg.1
Re:Proposal for an Inclusion Coordinator
5.MATTERS FOR CONSIDERATION
6.INFORMATIONAL ITEMS
1.Memorandum from Accessibility Advisor pg.2
Re:Town of Aurora 2015-2021 Accessibility Plan
RECOMMENDED:
THAT the memorandum regarding the Town of Aurora 2015-2021
Accessibility Plan be received for information.
7.NEW BUSINESS
8.ADJOURNMENT
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MEMORANDUM
DATE:April 1,2015
TO:Accessibility Advisory Committee
FROM:Chris Catania,Accessibility Advisor
RE:Town of Aurora 2015-2021 Accessibility Plan
RECOMMENDATION
THAT the memorandum regarding the Town of Aurora 2015-2021 Accessibility
Plan be received for information.
The Town of Aurora Accessibility plan was established in 2003 as part of the legislative
requirement under the Ontarians with Disabilities Act,2001 (ODA)and is reviewed and
updated on an annual basis.
Under the Accessibility for Ontarians with Disabilities Act,2005 specifically relating to
Ontario Regulation 191/11 (Integrated Accessibility Standards),municipalities must also
establish,implement,maintain and document a multi-year accessibility plan,which
outlines the organization’s strategy to prevent and remove barriers.The multi-year
accessibility plan is required to be reviewed and updated at least once every five years.
In an effort to improve efficiencies,the Town has one accessibility plan.The 2015-2021
Accessibility Plan will be reviewed and updated annually satisfying the legislative
requirements of both the Ontarians with Disabilities Act,2001 and Accessibility for
Ontarians with Disabilities Act,2005.
ATTACHMENT
Attachment 1 -Town of Aurora 2015-2021 Accessibility Plan
100 John West Way
Box 1000
Aurora,Ontario
L4G 6J1
Phone:905-727-3123 ext.4212
Email:ccatania@aurora.ca
www.aurora.ca
Town of Aurora
Building and By-law Services
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Attachment 1
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Table of Contents
Page
Message from Staff 2
Message from the Chair of the Accessibility Advisory Committee 3
Introduction 4
Accessibility Advisory Committee 6
Accessibility &AODA Implementation Plan 8
Legislated Goals 8
Non-Legislated Goals 10
Overview of 2009-2014 Accessibility Items and Barriers Removed 12
Accessibility Features and Assistive Devices Available at Various
Town of Aurora Facilities 20
Accessibility Plan Feedback Form 25
Appendix A –Completed Accessibility Items 2014
Appendix B –Recommended Accessibility Items 2015-2021
Appendix C –IASR Implementation Plan 2015-2021
Contact Information
Town of Aurora
Building &By-law Services
100 John West Way,Box 1000
Aurora,Ontario L4G 6J1
Phone:905-727-3123,Ext.4212
Toll free:1-800-269-3753,Ext.4212
E-mail:accessibility@aurora.ca
Website:www.aurora.ca/accessibility
This document is available in an Accessible Alternate Format by request.
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Message from Staff
The Town of Aurora is dedicated to continuously improving accessibility within the
Town,and to achieving the goals set by the Accessibility for Ontarians with Disabilities
Act (AODA).The 2015-2021 Town of Aurora Accessibility Plan outlines new
accessibility initiatives,profiles past achievements which have improved accessibility
within the municipality,and reflects the Town’s commitment to the successful
implementation of the AODA standards.
By working closely with Aurora’s Accessibility Advisory Committee,the Town of Aurora
has been able to acquire a better understanding of what residents have to say about the
services we deliver.In addition to this important feedback,prioritization has been given
to legislative and non-legislative initiatives helping further shape the 2015-2021
Accessibility Plan.
Moving forward,the Town of Aurora has built a solid foundation that will allow the
municipality to advance and strengthen its commitment to improving accessibility for all.
Over the next seven years,the Town is committed on meeting the Integrated
Accessibility Standards of the AODA.These include the standards for information and
communication,employment,transportation and the design of public spaces.By
developing initiatives in these key areas,Aurora continues to identify,remove and
prevent barriers that create a more inclusive community to live,work and play.
If you have questions,comments,or concerns about accessibility within the Town of
Aurora,please feel free to contact me at (905)727-3123,ext 4212 or at
accessibility@aurora.ca.
Sincerely,
Chris Catania
Accessibility Advisor
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Message from the Chair of the Accessibility Advisory Committee
On behalf of the Accessibility Advisory Committee we are pleased to present the
Accessibility Plan for the Town of Aurora.The Accessibility Advisory Committee is
comprised of citizens within our Town who have a disability,work within that field or
may have a family member with a disability,and a member of Town Council working
together with Town staff to ensure that facilities and services provided by the Town are
accessible and strive to be barrier free.
The Town of Aurora is growing,together with that growth is the need for additional
facilities and services for its citizens.In the coming year and further we will see the
evolution of projects that have required input from this committee.The expansion of the
Aurora Family Leisure Complex,the “Access Aurora”customer service unit at Town
Hall,and construction of the Joint Operations Centre will have an impact upon this town.
It is the goal of all to ensure that all facilities can and will be accessible to anyone with a
disability –no matter what that disability may be.
As a committee,we remain open for comment,input and feedback from our citizens in
order to capture all that is needed to be successful in the goal of attaining a barrier free
community.I am proud to be a citizen member and working together with the Town in
making this community an even better place to live for all.
Yours Sincerely,
John Lenchak,Chair
Accessibility Advisory Committee
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Introduction
Statement of Commitment
The Town of Aurora is committed to providing equitable treatment to people with
disabilities with respect to the use and benefit of Town programs,services and facilities.
The Town seeks to identify and remove barriers to accessibility and prevent the creation
of new barriers.The Town is working to provide services in a manner that respects the
dignity and independence of all Aurora citizens,our employees and visitors.The Town
of Aurora is equally dedicated to ensuring that all AODA legislated obligations are met
in a timely manner and that compliance with these standards is maintained.
Background
The purpose of the Town of Aurora’s Accessibility Plan is to demonstrate how the Town
will be implementing the legislative requirements of the Ontarians with Disabilities Act
(ODA)(2001),the Accessibility for Ontarians with Disabilities Act (2005)and to manage
compliance with emerging AODA regulations related to the Corporation of the Town of
Aurora.In addition,the Town recognizes that there is also a need for innovation outside
of the legislation and that additional initiatives are required to either prepare for
forthcoming legislation,or in some cases,to work beyond the legislation to meet
resident’s accessibility needs.The Town recognizes that achieving these objectives
requires a corporate-wide approach in order to identify,remove,and prevent barriers
for residents,employees and visitors.
Over the past several years,the Town of Aurora has undertaken a number of initiatives
aimed at ensuring the municipality remains as inclusive and barrier-free as possible.
These include,but are not limited to:
Developing Town of Aurora Accessibility Plans annually as part of the
requirements of the Ontarians with Disabilities Act 2001 (ODA);
Providing Accessible Formats;
Investing nearly $600,000 on accessibility retrofits in Town facilities,programs
and services since 2002;
Creating an accessible taxi training program;
Training over 500 Town employees,volunteers,community partners and Town
contractors on Accessibility,AODA and Human Rights Code;
Providing Accessible Customer Service training to all staff beyond AODA
parameters.
Installing Audible Pedestrian Signals at main Town intersections;
Creating annual Accessibility events to highlight achievements and bring
awareness to the importance of accessibility to Town services;
Meeting and maintaining compliance with the ODA and AODA legislation.
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Guiding Principles
The guiding principles of the Town’s Accessibility Plan include:
Working consultatively with the Accessibility Advisory Committee and other
community members to ensure the actions identified in the accessibility plan is
responsive to the needs of the community;
Proactive and timely to meet the provincial compliance deadlines;
Fiscally responsible by using provincial tools,templates and guides where
applicable;
Proactive to spread the cost of implementation over multiple years;
Seeking efficiencies by training all existing staff only once;
Ensuring that areas of accountability are clearly defined by implementing clauses
by department;and,
Developing support tools and templates to assist staff with implementation
Implementation Strategy
Structure and Governance
The responsibility for the implementation of the AODA falls within the Town’s Building &
By-law Services Accessibility Office.Accountability for the various clauses within the
Integrated Accessibility Regulation is a shared responsibility with the various
departments.The Accessibility Office has oversight responsibility for ensuring that their
respective clauses are executed according to legislative requirements to pertaining to
the service they deliver.For example:
Accessible Taxis are led by Building &By-law Services;
Website compliance is led by Corporate Communications;
Employment requirements are led by Human Resources;
Information and communication Supports is led by Corporate Communications;
Procurement and Kiosks requirements are Legal &Legislative Services;and,
Library requirements are led by Aurora Public Library.
General clauses are led by the Building &By-law Services Department through the work
of the Accessibility Office.Responsibilities of the Accessibility Office include;but are not
limited to,the development of the corporate wide accessibility plan,implementing the
legislative consultation process,working with other municipalities and the province on
accessibility-related issues,developing and reviewing policy,creating training modules
and materials,reporting on progress to the Executive Leadership Team,Accessibility
Advisory Committee,Council,and working with the Director of Building &By-law,Town
Clerk and Solicitor on all compliance reporting to the Province of Ontario.
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Accessibility Advisory Committee
The Accessibility Advisory Committee has been in place since November 2002,as a
municipal requirement of the Ontarians with Disabilities Act (ODA).
The Committee is comprised of a minimum of five (5)members,including:Three (3)
members who are people with disabilities;One (1)Member of Council;and One (1)
member who is a citizen volunteer,parent of a child with a disability,or professional
from the stakeholder community.
2012-2014 Accessibility Committee Members included:
John Lenchak –Chair
Tyler Barker –Vice Chair
Councillor Wendy Gaertner
Leonard Fox
Helen Kogan
The purpose of the Accessibility Advisory Committee is to encourage and facilitate
accessibility on behalf of all persons with disabilities by:promoting public awareness
and sensitivity;encouraging co-operation among all service and interest groups to
ensure an inclusive community for all persons;identifying and documenting relevant
issues and concerns;improving access to housing,transportation,education,
recreation,and employment which are all qualities of a five-star community;improving
communication among all levels of government and service agencies to make
recommendations regarding policy,procedure and legislation;to educate and champion
needs that arise based on the Accessibility for Ontarians with Disabilities Act (2005);
and recognizing that the needs of all persons,including persons with disabilities,are
constantly changing.
Duties and Functions of the Accessibility Advisory Committee
The Committee assists Council by advising,reviewing,and making comments and
recommendations of interest to/for people with disabilities,and dealing with community
issues relevant to persons with disabilities.
Some of the items reviewed by the Committee include:
Providing advice to Council each year regarding the preparation,
implementation and effectiveness of the municipal accessibility plan and
making recommendations on the outstanding accessible project list or items
based on Council’s funding allocation for accessibility;
Providing advice to Council and staff for compliance purposes as per the
Accessibility for Ontarians with Disabilities Act (2005);
Establishing guidelines pertaining to accessibility,that staff may consider in
the review of site plans and subdivision agreements (i.e.,building
accessibility,curb cuts on roadways,audible traffic signals,etc.);
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Commenting on selected designated accessible parking,including:ensuring
that it is as convenient to the entrance as possible;ensuring that it is properly
identified and signed as designated accessible parking;reviewing the total
number of designated accessible parking spots in relation to the total number
of parking spaces in new development;reviewing ways to improve the
placement of existing designated parking within the municipality;and
suggesting ways to increase,wherever possible,on both public and private
lands,the number of designated accessible parking spaces within the
municipality;
Commenting on the accessibility for persons with disabilities to a building,
structure,or premises or part of a building,structure or premises that the
municipality purchases,contracts or significantly renovates or for which a new
lease is entered into i.e.Aurora Town Hall,Joint Operations Centre &Aurora
Family Leisure Complex;
Commenting on the proposed and existing by-laws,services,practices,
programs and policies of the municipality and how they relate to the general
public,including persons with disabilities;
Commenting on how the needs of persons with disabilities can be better
served through the municipality’s purchasing of goods and services;
Monitoring federal and provincial government directives and regulations and
advising Council regarding same;
Conducting research on accessibility issues;and
Liaising with other municipalities,Region of York,and local stakeholder
groups on accessibility and disability issues/interests.
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General Accessibility and Accessibility for Ontarians with
Disabilities Act Implementation Plan
In addition to the AODA requirements,the Town continues work to increase
accessibility for residents and visitors by creating additional non-legislated initiatives
that support the goals set by Council in accordance with the AODA.Examples of this
work include:Audible Pedestrian Signals;Increased Way-finding signage,Hearing
Assist in meeting rooms,and increased accessible retrofits relating to the Design of
Public Spaces Standard (Built Environment).
Legislated Goals:
Customer Service
Maintain compliance with Accessible Customer Service Standard and continue to
identify additional customer service enhancements as required:
a)Provide accessible Customer Service training to staff,volunteers and third
parties;
b)Receive and respond to feedback about the manner in which goods or services
are provided to persons with disabilities;and,
c)Provide notice of service disruptions.
General Requirements
Meet and maintain compliance with the AODA’s Integrated Regulation General
requirement:
a)Complete a review of all relevant Town of Aurora by-laws,policies,procedures
and guidelines to reflect the requirements of the AODA Integrated Accessibility
Regulation;
b)Ensure the procurement of Town goods,services,facilities and kiosks include
accessibility criteria and features;and,
c)Provide training on the AODA Integrated Accessibility Regulation and the Human
Rights Act to all employees,volunteers;all persons who participate in developing
the organization’s policies;and all other persons who provide goods,services or
facilities on behalf of the Town of Aurora.
Employment
Ensure the Town of Aurora’s employment policies and practices are inclusive of people
with disabilities:
a)Ensure all employees and successful applicants with disabilities are informed of
available supports and accommodations;
b)Ensure applicants with disabilities are informed of available accommodations
during the recruitment,assessment and the selection processes;
c)Consult with employees to provide and arrange for accessible formats and
communication supports;
d)Provide to employees,upon request,individualized workplace emergency
response information;
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e)Maintain a return to work process and provide individual documented
accommodation plans for employees with disabilities when required;
f)Ensure the needs of the employees with disabilities are taken into account for the
purposes of performance management,career development,advancement and
redeployment.
Information and Communication Supports
Provide accessible information and communication to residents,visitors and employees:
a)Ensure Town processes for receiving and responding to feedback are accessible
to people with disabilities by providing for,or arranging for,the provision of
accessible formats and communication supports;
b)Upon request,provide accessible feedback and communication supports in
consultation with the requestor,in a timely manner that takes into account the
person’s accessibility needs and at no additional cost for all Town documents
including emergency plans and public safety information;
c)Ensure Town of Aurora website(s)and web content conform to the World Wide
Web Consortium Guideline (WCAG)2.0 initially at level A and increasing to Level
AA in accordance with the timelines set out by the AODA Integrated Regulation;
and,
d)Inform the public of the availability and provide accessible materials where they
exist and provide accessible formats and communication supports upon request.
Accessible Taxi Services
Ensure accessible taxi service is available to the public within the Town of Aurora:
a)Consult with the Accessibility Advisory Committee and the public to determine
the proportion of on-demand accessible taxicabs required in Aurora and
demonstrate progress toward meeting that need;
b)Ensure that no person with a disability is charged additional fees or is charged a
fee for storage of mobility aids of mobility assistive devices;and,
c)Ensure vehicle registration and identification is visible in accordance with
Provincial legislation and is available in accessible formats for passengers with
disabilities.
Design of Public Spaces (Built Environment)
The Town of Aurora will meet the requirements of (Ontario Regulation 413/12)under
the Accessibility For Ontarians with Disabilities Act,2005 (AODA)and,in particular,Part
IV.1 Design of Public Spaces Standards (Accessibility Standards for the Built
Environment)in relation to:
a)Recreational trails/beach access routes;
b)Outdoor public-use eating areas like rest stops or picnic areas;
c)Outdoor play spaces,like playgrounds in municipal parks;
d)Exterior paths of travel,such as sidewalks,ramps,stairs,curb ramps,rest areas
and accessible pedestrian signals;
e)Accessible parking on and off street;
f)Service related elements such as service counters,fixed queuing lines and
waiting areas;
g)Scheduled preventative maintenance
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Non-Legislated Goals:
In addition to the legislated goals under the AODA,the Town of Aurora is committed to
additional initiatives that help ensure the Town is becoming increasingly barrier-free;
including:
Customer Services
a)Hosting annual National Access Awareness Week events to inform the
community about the accessibility of Town services and celebrate accessibility
achievements.
Employment
a)Conduct outreach with education institutions (elementary and high schools,
colleges and universities),and Chamber of Commerce to promote employment
opportunities to students with disabilities;
b)Partner with agencies to help facilitate workplace experiences and promote
employment opportunities for persons with disabilities;
c)Track and monitor the percentage of accommodations provided to employees
and applicants;
d)Deliver training to employees to foster a respectful workplace (includes training
on better understanding learning disabilities equity and diversity);and,
e)Increase the completeness of the internal data base of persons with disabilities to
reflect their representation in the workforce.
Information and Communication
a)Develop a Customer Service Awareness booklet to user groups permitting Town
facilities
b)Increase hearing assist such as closed captioning to viewers of Rogers Cable
TV/Streaming for Town Council meetings
c)Increase function of Council Chambers projector screen to include C.A.R.T.or
electronic note taking for public meetings
d)Review and increase where necessary TTY machines throughout municipal
facilities
e)Increase accessibility in Town Hall with the addition of appropriate way-finding,
tactile signage,assistive workstations and self-service kiosks.
Transportation
a)Training for staff and Taxi Owners/Operators licensed in Aurora consistent with
the requirements of the AODA Integrated Accessibility Standards Regulation
Design of Public Spaces (Built Environment)
a)Audible Pedestrian Program:Increase accessibility for pedestrians with retrofits
and new development of Town intersections being equipped with Audible
Pedestrian signals;
b)Increase and retrofit facilities to include automatic door openers.
c)Increase the number of accessible picnic tables throughout Town parks &
facilities through regular life cycle management programs
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d)Increase accessibility of Town facilities through the auditing and implementation
of an asset management plan based on approved budgets;and,
e)Retrofit facilities with respect to:automatic door openers,washroom,passenger
loading areas,parking,signs,ramps,reception desks,change rooms,kitchen,
client counters,door widening,elevators,drinking fountains,telephones,
stairs/railings/ramps,sidewalks/walkways,benches and picnic tables.
f)Assist residents where needed with removal of windrows through partnerships.
Compliance Monitoring
The Accessibility Advisor shall monitor progress of this plan and shall coordinate and
report on progress annually to the Accessibility Advisory Committee and Council
through the Accessibility Plan.The Accessibility Advisor is responsible to report on
Town compliance to the province,as per the provincial schedule.
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Overview of 2009-2014 Accessibility Items and Barriers
Removed
Several legislated and non-legislated improvements and community initiatives have
increased opportunities for persons with disabilities to enjoy our beautiful Town.
Highlights of our Accomplishments include:
Increased Awareness across Our Corporation
As a Corporation we continue to enforce Regulation 429/07 Accessible
Customer Service for Persons with Disabilities to ensure that all residents and
visitors with disabilities are treated with respect,dignity,inclusion and
independence and are welcome at all of our facilities and municipal programs.
In addition to our Accessible Customer Service Policy,there have been
several improvements to our day-to-day procedures to incorporate
accessibility at our various department counters.Staff are better equipped to
assist customers with disabilities with resources that are available to them.
Revised By-Law distinguishing pets from service animals allowing access into
Town facilities/property
New Town employees and Members of Council receive AODA-related
training,including disability awareness and sensitivity,to gain resources and
tools on how to better assist a customer with a disability.
As a condition of licensing,Taxi owners/operators provided AODA Customer
Service training including requirements under the Integrated Accessibility
Standard in respect to tariffs,registration and identification information.
Municipal procurement and tendering process has incorporated AODA related
requirements since 2009 and over the years,the Town has been more
diligent and equipped to provide municipal vendors and contractors various
supports to assist them in their AODA compliance.
Increased recruitment of diversity within Human Resources practices.
Increased sensitivity training for Operators removing winter snow and
lessoning windrows near residential driveways.
Staff trained in conducting Built Environment accessibility audits that increase
accessibility in facilities and open spaces i.e.Victoria Hall.
Canadian Paralympic Association “Changing Lives,Changing Minds”keynote
training presentation to seasonal Town staff working with children with
disabilities.
Staff support on the Town intranet providing “Accessible Resources”folder.
“Got Access”corporate guide for an accessible Aurora booklet
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Removal of Physical Barriers
Additional seating and respite bench areas set up in Municipal buildings
including Town Hall.
Final Completion of the Nokiidaa Trail connecting Aurora,Newmarket &East
Gwillimbury providing seamless access for all citizens
Support provided to “Doors Open”locations to assist with Accessibility
including the loan of wheelchairs and a temporary ramp set up at Hillary
House,Aurora’s National landmark.
Addition of accessible ramps at the Cenotaph.
Accessible Ramps at Cenotaph
Support provided for Remembrance Day including use of assistive devices.
Self-checkout units designed at the Aurora Public Library for mobility aids
including wheelchair accessibility.
A patient “Hoyer”lift was purchased for the Aquatics Department at the
Stronach Aurora Recreation Complex and Aurora Family Leisure Complex.In
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addition,a permanent Aquatic hydraulic lift was purchased for access into the
Lap Pool for users.
Continued accessible wheelchair seating area offered in Council Chambers
when needed for meetings (Interior Council ramp too cumbersome for some
residents with disabilities).
A partnership with the IES Roads Crew and By-law was arranged to increase
Accessible Parking Spots within the Town Park quadrant to assist accessible
parking needs within this active area of Town.
Bus Shelters re-designed to provide proper access and respite benches.
IES Roads Crew mark intersections and curb cuts,including YRT platforms
requiring maintenance creating seamless transitions between sidewalks and
road ways for mobility aids.
Installation of automatic door openers at main (south)Town Hall entrance and
rear Council Chamber door.
Slight modifications to Town Hall Council Chamber Ramps increasing turning
radius for greater accessibility
Additional accessible picnic tables in parks to assist mobility devices
Installation of Automatic door openers for Family Change rooms at the
Stronach Aurora Recreation Complex
Increased safe access from York Region Transit Bus stop across road from
1400 Wellington Street East entrance.Bust stop relocated for safer access to
Stronach Aurora Recreation Complex.
Cable Tray Protectors purchased and provided for all major events to provide
easier gate access and prevention of safety trip hazards.
Installation of accessible traffic circle at Riverridge/Conover Blvd built to
Design of Public Space Standards.
Acquisition of accessible ramp for portable staging at Aurora Seniors Centre.
Accessible pathways for accessing Machel Park to field events.
Improved Communication with Visitors/Residents with Disabilities
The Town maintains an accessibility feedback form on the Town website
encouraging residents and visitors with disabilities to communicate.
A service disruption notice system is maintained with the Facilities division of
each Municipal occupied building.This provides patrons extra notice when
services are interrupted.
Increased exposure within local media and newspapers highlighting disability
tips and resources available within the Town.
Accessible Customer Service information provided on the 2012 Interim
Property Tax Bill
All municipal Boards and Committee members received disability awareness
training and booklets depicting Accessible Customer Service with patrons
with disabilities.
Emergency procedures,plans &/or public safety information is provided in an
accessible format or with communication supports upon request.
The Town has upgraded the corporate website to be accessible to WCAG
Level A and includes BrowseAloud website software,the ability to enhance
accessibility for people with mild vision impairments,learning difficulties and
dyslexia.
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Installation of Audible Pedestrian Signals (APS)with accessible
sidewalk/curbing at the Intersections of Yonge/St.John Sideroad,
Yonge/Orchard Heights,Yonge/Wellington Streets and John West Way/Civic
Square Gate.
Hearing Induction Loop System installed in the Aurora Seniors Centre (West
Mackenzie Room),Aurora Public Library (Magna &Lebovic Rooms)and
Aurora Town Hall (Holland,Leksand &Tannery Rooms)that provides
amplification to those with hearing disabilities.
Installation of public TTY machines for Aurora Town Hall and Aurora Public
Library.
Increased “Way-finding contrasting”signage at Stronach Aurora Recreation
Complex and Aurora Family Leisure Complex.
Sign holders installed for Town Hall to increase accessibility of resources
Use of Tablet device for residents/visitors/employees accessing
documentation in a preferred accessible format.
Inclusion of a Ubi-Duo device at Access Aurora counter for easier 2-way
communication.
Ubi-Duo device for people with hearing disabilities.
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Accessible Community Events &Community Engagement
Mayor,Council,Town Staff and members of the community joined in
celebrating International Day for Persons with Disabilities on December 3rd.
Regular patrons with Disabilities continue to work on their health and
wellness and engage the assistance of Fitness staff when needed at Club
Aurora Fitness Centre and Indoor Track.
Workplace experience program at the Club Aurora Fitness Centre and Parks
Department for persons with intellectual disabilities
Children with disabilities were able to access Town of Aurora Summer
Camps and provided necessary 1 to 1 support.These children accessed
Town of Aurora Summer Camps for multiple weeks.
The Town of Aurora partnered with the Region of York and the N6
Municipalities to hold an Accessibility Advisory Committee (AAC)Forum as
part of National Access Awareness Week.
National Access Awareness Week
Increase awareness of availability of accessibility support for all Town Events
and/or functions (upon request).Advertise and incorporate as part of event
material where people can direct inquiries or ask for assistance for
accessibility.
Several Town events included on-site accessibility support &accessibility
parking for customers in attendance.
Lunch &Learn sessions organized for staff and members of the community
becoming more educated with various disabilities along with support
mechanisms.
Aurora Town Notice Board in the local paper provided monthly disability
highlights encouraging accessibility and tolerance within our Town.
Town of Aurora Staff regularly participated in meetings held by the Ontario
Network of Accessibility Professionals and the Municipal Reference Group
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within the Northern 6 to stay informed of best practices when increasing
accessibility within a Municipal environment
Parks &Recreation Aquatics provides integrated 1 to 1 learn to swim
instruction with the inclusion of adapted life jackets.
Mediator Cards have been introduced for individuals in need of support to
participate in recreational swimming and aqua fit programs.The mediator is
able to attend at no charge in support of a customer with a disability.
Therapeutic aquatic programming available for pre &post rehabilitation.
Partner with Aurora Chamber of Commerce educating local businesses about
AODA and inclusion of customers with disabilities.
Community Recognition and Awards
The Town of Aurora continues to be recognized as a leader in Accessibility
within the York Region and GTA area.Several of our procedural documents
have been recognized and adopted by other municipalities including our
corporate Accessible feedback form,access logos,Corporate Accessibility
Policies,Business Accessibility Checklist and Election Inspection
Accessibility Audit sheet.
Town of Aurora Annual Community Recognition Awards include an
“Accessibility Award”into the Celebration.This is awarded to an individual or
organization that makes a significant contribution to the elimination of barriers
for people with disabilities.
The Town of Aurora obtained Level 1 of the Excellence Canada Progressive
Excellence Program.Award achievement included a review and redrafting of
Human Resources and accessibility policies,the draft of a communication
plan that show Excellence Canada the Town is committed to continuous
improvement.
The Town of Aurora where possible provides a community experience
program for people with disabilities.
The Town of Aurora is 1 of 9 recipients in the Province of Ontario that
received the Excellence Canada Ontario Accessibility Award going above
and beyond basic AODA compliance and for providing excellent
accommodation for people with disabilities.
Accessibility Advisory Committee Meeting Agenda
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Legislated Requirements
General
Accessibility Policies have been established to reflect the Town’s
commitment in achieving the Accessible Customer Service Standard and
Integrated Standards Regulation.
Established a multi-year accessibility plan to identify,remove and prevent
existing barriers for people with disabilities and indicate progress being made
in accomplishing future legislative requirements.
Accessibility features,criteria incorporated in procurement practices making
goods,services and facilities more inclusive to people with disabilities.
Training on the Integrated Accessibility Standards Regulation (191/11)and
Human rights Code duty to accommodate people with disabilities
Accessible Customer Service Standard
New Town employees and Members of Council receive AODA-related
training,including disability awareness and sensitivity,to gain resources and
tools on how to better assist a customer with a disability.
Establishment of processes for feedback and Notice of Service Disruptions
Employment Standard
Provided individualized workplace emergency response information to
employees who have a disability and protocol in place for need of assistance.
Making employment practices more accessible through recruitment,
employees returning to work,employee accommodation,communication
supports,performance management,career development and redeployment.
Information &Communications Standard
The Town of Aurora’s Emergency plan has been updated and made available
to the public in an accessible format with appropriate communication
supports upon request.
Town of Aurora website platform launched to World Wide Web Consortium
Web Content Accessibility Guidelines (WCAG)2.0,Level A.
Established procedures to provide/arrange for accessible materials where
they exist in the Aurora Public Library and any supports where/when
necessary
Notification to the public regarding accessible feedback processes,
alternative formats and communication supports that the Town will provide.
Transportation Standard
All licensed taxicabs issued from the Municipality prohibited owners and
operators of taxicabs from charging a higher fare or an additional fee for
persons with disabilities than for persons without disabilities for the same trip;
and from charging a fee for the storage of mobility aids or mobility assistive
devices.
Accessibility Advisory Committee Meeting Agenda
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All licensed taxicabs issued from the Municipality ensured that owners and
operators of taxicabs place vehicle registration and identification information
on the rear bumper of the taxicab and further made available in an accessible
format.
Consulted and determined the proportionate number of “On-Demand”
accessible taxi cabs Licensed in Aurora.
Identification of Aurora Accessible Taxicab
Accessibility Advisory Committee Meeting Agenda
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Accessibility Features and Assistive Devices Available at
Various Town of Aurora Facilities
Aurora Town Hall
Ramped access and automatic door openers at north entrance,south-east
entrance and Building Department entrance (3rd floor)
Automatic Door openers at 1st Floor entrances
Automatic Door openers at rear area of Council Chamber
Designated accessible parking
Personal listening devices/amplification system available in Council
Chambers for public meetings connected to microphone system
Hearing Induction Loop System in Leksand,Holland &Tannery Rooms
FM Assistive Device System,with lapel mic and teleconference table mic to
assist with deaf and hard of hearing attendees for meetings held outside of
Council Chambers where PA or audio systems may not be available.
Town TTY telephone lines for the deaf (available on 1st &2nd floor)
Manual Wheelchairs and Transfer chairs available for use at Town Hall
Respite benches at both front and back entrances
Access Aurora Customer Service available to help with way-finding
On-site Accessibility Advisor to assist with disability accommodations when
attending Town events/meetings (by request for other departments)
Documents available in alternate formats (by request)
Electronic Note taking provided to assist residents with hearing loss attend
public meetings (by request)
Audible and visual fire alarm indicators
Electronic LED Screens installed on 1st &3rd floor entrances to assist with
wayfinding
Sign Holders installed to increase accessibility of resources
Ubi-Duo device for easier 2-way communication at Access Aurora
Automatic Door Openers 1st Floor Town Hall entrance
Accessibility Advisory Committee Meeting Agenda
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Aurora Family Leisure Complex
Designated accessible parking
Ramped access/curb cuts and automatic door openers
Ramped access to both rink and pool areas
Patient “Hoyer”lift available for those with physical or mobility issues
requiring assistance in/out of change room or pool deck area
PVC wheelchairs in varying sizes that accommodate lateral transfers
Water Walking Assistant that helps improve strength in balance and gait
Aquatic Training Raft helping maintain horizontal body position to strengthen
extremities
Pool ramp available for transfers in/out of pool
Adaptive Personal Flotation Devices for Swimmers with Disabilities
Sensory Toys added to Aquatic &Community Programs
Special Needs swimming and camp programs available
Larger family change room to accommodate individuals with support persons
attending with them
Accessible washroom and shower area with bench seat and moveable
shower head available (Within Aquatics Area)
Small elevator lift (key-controlled)to access Fitness Centre
Automatic door opener at Fitness Centre interior entrance
Automatic door openers for the Family Change room
On-site reception staff to assist in way-finding
Increased Contrasting Way-finding Signage
Respite benches and seating throughout building
Audible and visual fire alarm indicators
Aurora Seniors Centre
Ramped access from parking lot with designated accessible parking
Automatic door openers throughout the building
On-site reception area for assistance in way-finding
Accessible washrooms and change rooms
PA/microphone system available throughout entire building.
Ramped accessible entrance/exit for back outdoor patio and BBQ area
Audible and visual fire alarm indicators
On-site wheelchair and walker available for incidental transfers to/from
vehicles or accessible transportation
On-site Accessibility assistance at large Senior community events when
needed (By Request)
Adaptable tables and various chair or stool heights available in the Seniors
centre woodshop for ASC members/visitors with disabilities
Page magnifiers available from staff as required for ASC members
Community integration
Incorporation of accessibility needs and requirements for community bus trips
Hearing Induction Loop System installed in West Mackenzie Room providing
amplification to those with hearing difficulties
Ramp access to event staging in West Mackenzie Room
Accessibility Advisory Committee Meeting Agenda
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Aurora Community Centre
Barrier-free sensor sliding glass door front entrances
Designated accessible parking
Large accessible change rooms to accommodate individuals with support
persons attending with them
Larger washroom available
Elevator to access upper level spectator areas
Respite benches and seating throughout building
Aurora Public Library
Ramped access from east parking lot and from street level sidewalk
Increased ramp and accessible grading and landscaped area at the South
lower basement area (*Entrance to Pine Tree Potters)
Automatic door openers front &back entrances
Designated accessible parking
Wheelchair Accessible Elevator service to 1st &2nd floors
Accessible 1st floor washroom facilities with barrier free entrances
Single wheelchair accessible washrooms on 2nd floor
Two lower self-checkout units customized for wheelchair accessibility
On-site refreshment area with moveable tables and chairs
Adaptive technology workstation featuring JAWS (screen reading software),
ZoomText (Magnifying software),Kurzweil 1000 and Kurzweil 3000
(Scanning,writing and reading software)and the Duxbury Braille Translator
On-site reception at Customer Service Desk within library to assist with way-
finding or special requests
Selection of large-print books and talking books
Visiting library services at home,for people with disabilities,seniors,or those
unable to travel to the library due to injury/wellness
Access to the CNIB Partners Program
Hearing Induction Loop System installed in Magna &Lebovic Rooms
Installation of TTY telephone for hard of hearing at front entrance payphone
Accessibility Advisory Committee Meeting Agenda
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Accessible Library Self-checkout Station
Stronach Aurora Recreation Complex
Designated accessible parking
Ramped access/curb cuts and automatic door openers
Mechanical Lift available for transfers in Therapeutic &Leisure Pools
Patient “Hoyer”lift available for those with physical or mobility issues
requiring assistance in/out of change room or pool deck area
PVC wheelchairs in varying sizes that accommodate lateral transfers
Water Walking Assistant that helps improve strength in balance and gait
Aquatic Training Raft helping maintain horizontal body position to strengthen
extremities
Adapted Personal Flotation Devices for Swimmers with Disabilities
Sensory Toys added to Aquatic &Community Programs
Accessible washrooms and change locations including hands free dryers and
soap dispensers
Respite benches and seating throughout building
Audible and visual fire alarm indicators
Accessible Shower Nozzle in Family Changeroom increasing accessibility
with patrons that have a disability.
Shower curtain installed in Ladies accessible stall for privacy
Ramped access to shallow pool &play area
Increased Contrasting Way-finding Signage
Addition of Digital Display Boards
Automatic Door Openers for Family Change room Washrooms
Accessibility Advisory Committee Meeting Agenda
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Various Mobility Aids for Patron Transfers at SARC
Accessibility Advisory Committee Meeting Agenda
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Accessibility Plan Feedback Form
The Town of Aurora is committed to providing accessible customer service to all of our
citizens.We welcome your comments and feedback regarding the Accessibility Plan.
Assistance may be provided in an alternate format or necessary communications
support.
Please detach this form and submit to any of the following:
Mail or Deliver to:Accessibility Advisor
Town of Aurora
I00 John West Way,Box 1000
Aurora,ON L4G 6J1
E-mail to:accessibility@aurora.ca
Fax to:(905)726-4732
(Please write or type your comments in the space provided below.Thank you.)
Was the Accessibility Plan helpful in understanding accessibility available within
Town services,facilities and/or programs?
What further information/suggestions would you like to see included in the
Accessibility Plan?
Any other comments or suggestions:
Accessibility Advisory Committee Meeting Agenda
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December2014COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted01-2010PhysicalLackofaccessibilityrampsforTownEventsPurchasedportablewheelchairrampstobeusedatTownEvents/functionsasneeded$100One(1)ramppurchasedfromAuroraSeniorsCentrewoodshopforlow-costsolutionCustomer&LegislativeServices,Infrastructure&EnvironmentalServices201002-2010CommunicationLackofsignagetoadviseavailabilityoflisteningdevicesinCouncilChambersPurchasedpropersignagetoadvertisedevicesavailableinCouncilChambersN/ACustomer&LegislativeServices,Infrastructure&EnvironmentalServices201003-2010CommunicationLackofsignageforTTYavailabilityatTownHalllocationPurchasedofpropersignagetoadvertisedevicesavailableN/ACustomer&LegislativeServices,Infrastructure&EnvironmentalServices201004-2010PhysicalLackofaccessibleexteriorentranceatPineTreePottersGuildatLibrarylocation(basementlevel)Accessibleground(basement)levelaccesstoexteriordooronsouthentrance(requiresno-stepentrance)CompletedviaFacilities/ParksBudgetsRe-gradedareaandaddedasphaltpathoftravelInfrastructure&EnvironmentalServices201005-2010AttitudinalLackofaccessibilityknowledgeandavailableinformationforlocalbusinessesBuiltrelationshipwithChamberofCommercetoeducatelocalbusinessesaboutAODAandinclusionofcustomerswithdisabilitiesN/APowerPointpresentationonfilewithAccessibleCustomerServicebookletCustomer&LegislativeServices,AccessibilityAdvisoryCommittee2011Accessibility Advisory Committee Meeting Agenda
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December2014COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted06-2010PhysicalPooraccesstoParksOffice-largesteepstaircaseforpublictousetoreachParksstaffon2ndlevelatScanlonlocationInstalleddoorbuzzeratbottomofstairsforpatronstoringforstaff,andconvexmirrortobeplacedatthetopofstairstoenhancesecurityforstaffandtobetterdetermineifpatronsneedassistance$200DoorbellandconvexmirrorinstalledImprovedsignageinstalledCustomer&LegislativeServices,Infrastructure&EnvironmentalServices,Parks&RecreationServices201107-2010PhysicalLackofautomaticdooropeneratmain(south)entranceofTownHallInstalledautomaticdooropeneratmain(south)entrance$2,500partsandlabourInfrastructure&EnvironmentalServices201108-2010AttitudinalLackofawarenessofdisabilitysensitivityamongTownusergroupswhorentTownfacilitiesDeveloped“GotAccess”AGuideforanAccessibleAurora.Itprovidescustomerserviceawarenessmaterialgearedtowardsusergroups$5,000Design&PrintBuilding&By-lawServices,Administration201410-2010CommunicationLackofaccessibleformatsavailableforobservingelectiondebatesProvidedelectronicnote-takerserviceforaccessibilitytodeaforhardofhearingresidentsattendingdebates(uponrequest)$160pertwo-hourmeeting,plusmileageCustomer&LegislativeServices201012-2010CommunicationLackofclosedcaptioningforMovieNightspresentedatAuroraTownLibraryTownYouthprogramstaffofferclosedcaptionedmoviesonspecificnights(uponrequest)N/Aclosedcaptioningavailablewithmovie;wouldneedtobeprogrammedoractivatedonplaysystematlocationCustomer&LegislativeServices,Parks&RecreationServices2011Accessibility Advisory Committee Meeting Agenda
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December2014COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted13-2010CommunicationPooracoustics/soundsysteminCouncilChambersRetrofittedcurrentacousticsandPA/microphonesystemFacilitiesrectifiedsituationasofApril2011.CostsassociatedwithInfrastructure&EnvironmentalServicesCustomer&LegislativeServices,Infrastructure&EnvironmentalServicesandAdministration201114-2010PhysicalWheelchairrampinCouncilChambersistoonarrowandnotbigenoughforpowerwheelchairsorscooters;doesnothavehandrailsonbothsides;doesnotmeetcurrentbuildingcodeReconfiguredpublicseatingareabyremovingsmallsectionofmoveablechairsatbackrow(bybi-folddoors)anddesignatedasectionforpatronswithwheelchairsorscooters$500Minimalcostforstencil/markingofcarpettilestodesignateareaclearlymarkedcarpetedareawithuniversalaccessibilitysymboltodesignatewheelchairsectionalongbackrowCustomer&LegislativeServices,Infrastructure&EnvironmentalServices201117-2010Communication&PhysicalLackofsignageat3rdfloorTownHallwashroomsdirectingpatronstolocationofaccessiblewashrooms(on1stand2ndfloors)Purchasedandinstalledappropriatesignage$250Temporarysigns&signholdersInfrastructure&EnvironmentalServices201119-2010Attitudinal&CommunicationLackofknowledgeamongCorporateTownemployeesregardinglocationofavailableaccessibilityresourceswithinmunicipalbuildingsandTown-operatedprogramsDeveloped“GotAccess”AccessibilityResourceGuideforTownstaffandpatrons$5,000Design&PrintBuilding&By-lawServices,Administration2014Accessibility Advisory Committee Meeting Agenda
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December2014COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted20-2010CommunicationLackofawarenessofavailabilityofaccessibilitysupportforallTownEventsand/orfunctions(uponrequest)AdvertisedandincorporatedaspartofeventmaterialwherepeoplecandirectinquiriesoraskforassistanceforaccessibilityCostsvarydependingontypeofrequestreceivedi.e.servicesinkindoroperatingsuppliesCustomer&LegislativeServices,Administration201221-2010CommunicationLackofcommunityoutreachtoincreaseaccessibilityawarenessOutreachplancreatedbyAACandAccessibilityAdvisorHeldannualevents,informationfairs,etc.N/ACustomer&LegislativeServices,AccessibilityAdvisoryCommittee,Administration201122-2010AttitudinalLackofaccessibilityawarenessamongTaxicaboperatorsAwarenesstrainingforTaxicaboperators$600/TrainingCustomer&LegislativeServices,AccessibilityAdvisoryCommittee,Building&By-lawServices201223-2010Communication&PhysicalLackofadequatesignageatAFLCindicatingaccessibleentrancelocationImprovedsignage$50/signSignageinstalledInfrastructure&EnvironmentalServices201124-2010CommunicationVisualdifficultiesofTown-writtenmaterialfromFinanceImprovedfontsizeandset-upoftaxandwaterbillsN/ACostsassociatedwithset-upandmailoutFinancialServices,Customer&LegislativeServices201227-2010CommunicationNoformalAffordableandAccessibleHousingPolicyinOfficialPlanIncludedAffordableandAccessibleHousingPolicyinOfficialPlanN/APlanning&DevelopmentServices2010Accessibility Advisory Committee Meeting Agenda
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December2014COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted01-2011Physical&CommunicationLackofAudiblePedestrianSignal(APS)forbusyintersectionatOrchardHeightsandYongeStInstalledAPSatrecommendedintersectionincollaborationwithYorkRegion$50,000RetrofitcostduetoconditionofintersectionandcurrentpolesCustomer&LegislativeServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationDepartment201202-2011Physical&AttitudinalSnowplowsdumpingsnowwithinresidentdriveways–creatingbarriersforresidentswithdisabilitiestoenter/exittheirpathsoftravelWindrowremovalprogramforresidentswithdisabilitiesthatidentifyremovalisanissueDriversensitivitytrainingprovided.IncludedtrainingforIESstaffandsub-contractorsusedforplowing.CorporateAccessibilityTrainingremoving&preventingbarriersDriversensitivitytrainingconductedin-housewithminimalcostformaterialsCustomer&LegislativeServices,Infrastructure&EnvironmentalServices201103-2011Physical&SystemicLackofdisabilitysupportatTownSpecialEventsasrequiredAdditionalstaffmadeavailablewhenAccessibilityAdvisorisunabletoattend(unrealistictohaveone/samepersonattendallEvents)StaffsubmittedaccessibilityrequestwhensupportrequiredforTownEventsCost–N/AStaffallowedto‘flex’timeandadjust8:30-4:30workweekwhenEventsarepre-plannedAllDepartments201106-2011PhysicalLackofsafeaccessfrombusstopacrossroadfromSARCdrive-wayentranceLocationofbusstopmovedtofacilitatesafecrossingattrafficintersectionWellington/LeslieStreetsN/ACustomer&LegislativeServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationDepartment2012Accessibility Advisory Committee Meeting Agenda
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December2014COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted07-2011PhysicalLackofaccesstotheCenotaphforpeoplewithmobilityissuesIncludedrampaccesstoCenotaphalongpath/stairway.DesignfeaturesincludeDesignofPublicSpacestandards$20,000Building&By-lawServices,Parks&RecreationServices201401-2012Physical&CommunicationLackofAmplificationSystemintheTownHallCommitteeRooms(i.e.Leksand/HollandRoomsHearingInductionLoopSysteminstalledinHolland/LeksandRoomsforPublicMeetings$5,000Customer&LegislativeServices,Infrastructure&EnvironmentalServices201202-2012PhysicalLackofAccessintotheLapPoolofSARCInstalledpermanenthydraulicliftontotheLapPool$6,000Customer&LegislativeServices,Infrastructure&EnvironmentalServices201203-2012PhysicalLackofAccessthroughthebackdooroftheCouncilChambersInstalledAutomaticDoorandDistresspaddles$2,500Customer&LegislativeServices,Infrastructure&EnvironmentalServices201204-2012PhysicalLackofAccessintotheAccessibleWashroomsoftheFamilyChangeroomintheSARCInstalledAutomaticDoorandDistresspaddles$12,000Customer&LegislativeServices,Infrastructure&EnvironmentalServices201206-2012Physical&CommunicationLackofAmplificationSystemintheWestMackenzieRoomoftheAuroraSeniorsCentreHearingInductionLoopSysteminstalledinWestMackenzieRoomforPublicMeetings&Events$3,500Customer&LegislativeServices,Infrastructure&EnvironmentalServices2012Accessibility Advisory Committee Meeting Agenda
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December2014COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted07-2012Physical&CommunicationLackofAudiblePedestrianSignal&CurbCuts(APS)forYonge&Wellington,andYonge&St.John’sSdrInstalledAPSatrecommendedintersectionsincollaborationwithYorkRegion$50,000RetrofitcostduetoconditionofintersectionandcurrentpolesCustomer&LegislativeServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationDepartment201208-2012Communication&PhysicalLackofappropriateaccessiblesignageandway-findingsystemdirectingpatronstotheappropriatelocatedwithinSARC&AFLCAccessibleway-findingsignagerequiredtomeetaccessibleneedsforpatronsspecificallyusingpublicareasofrecreationalfacilities$5,000Customer&LegislativeServices,Infrastructure&EnvironmentalServices,Parks&RecreationServices201209-2012Physical&AttitudinalLackofseatinginBusSheltersInstalledaccessibleseatinginallBusSheltersRegionofYork,andYRTfundedprojectCustomer&LegislativeServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationDepartment201210-2012PhysicalIntersectionofConover&RiveridgeBlvdtrafficcirclehassidewalkheavingcausinglipbetweenroadandsidewalkReplacementandre-pouringofcurbing/sidewalkaroundthetrafficcircleoftheintersection$13,000Customer&LegislativeServices,Infrastructure&EnvironmentalServices201312-2012PhysicalLackofPicnicTablesinParksaccessibletovariousmobilityaidsIncorporatedCapitalreplacementoftableswithaccessiblepicnictablesinstrategichightrafficareasParksCapitalReplacementonayearlybasis,changingouttablescomingoutofserviceCustomer&LegislativeServices,Parks&RecreationServices2013Accessibility Advisory Committee Meeting Agenda
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December2014COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted14-2012PhysicalLackofChangetablesinAquaticCentrechangeroomsInvestigatedrequirementsofSARC&AFLCtodetermine,space,placementandquantity.FamilyChangeroomhasaccessiblestalls/roomswithaccessiblebenchesforpropertransfersN/ACustomer&LegislativeServices,Infrastructure&EnvironmentalServices,Parks&RecreationServices201315-2012CommunicationLackofTTYatmunicipalbuildingsAdditionalTTYinstalledonTownHallfirstfloorpayphoneandAuroraPublicLibrarylobbypayphone$300/phoneCustomer&LegislativeServices201216-2012PhysicalLackofParkingonthestreetwithAccessibilityParkingPermit(Overnight,Nostoppingzones,etc)ReviewedexistingBy-law.DeterminedthatitwouldprovideinequalitiesandiswinterliabilityforclearingofroadsN/ACustomer&LegislativeServices,Building&By-lawServices201317-2012CommunicationLackofaccessibilityonwebsiteforpeoplewithdyslexia,learning&visualimpairmentsTheTownisproceedingtolaunchanewwebsite(WCAGLevelA)platformwithincreasingaccessiblefeatures.Interimsolutioninstalled“BrowseAloud”accessiblewebsitesoftware.WebsiteplatformfundedbyAdministration.Accessiblesoftware,$2,500/yearCustomer&LegislativeServices,Corporate&FinancialServices,Administration201218-2012PhysicalCabletriphazardforallpatronsenteringfrontgatesofSpecialEventsi.e.RibfestPurchasedcableprotectorrampsallowingbarrierfreeaccess$2,500Customer&LegislativeServices2012Accessibility Advisory Committee Meeting Agenda
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December2014COMPLETEDACCESSIBILITYITEMSItem#-YearAddedTypeofBarriertoAccessibilitySolutionAssociatedCostsDepartmentResponsibleYearCompleted20-2012CommunicationLackofaccessibleformatsavailableforobservingelectiondebatesProvideduponrequestelectronicnote-takerservice,InterpretersforaccessibilitytodeaforhardofhearingresidentsattendingdebatesCost$250pertwo-hourmeeting/service,plusmileagecosttoserviceproviderLegal&LegislativeServices,Building&By-lawServices201421-2012PhysicalLackofaccessalongsidewalks/walkwaysthatdisplayElectionSignsProvidededucationtoCandidatespropersignplacementinaccordancewithsignBy-Law.By-LawStaffenforced,removed,relocatedthatimpededphysicalaccessN/ALegal&LegislativeServices,Building&By-lawServices201401-2013PhysicalIntersectionofYonge&HendersonStreetYRTBusPlatformhassidewalkheavingcausinglipbetweenroadandsidewalkReplacementandre-pouringofcurbing/sidewalkaroundthebusstopoftheintersection$20,000Building&By-lawServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportation201407-2013PhysicalIntersectionofConover&BorealisAvetrafficcirclehassidewalkheavingcausinglipbetweenroadandsidewalkReplacementandre-pouringofcurbing/sidewalkaroundthetrafficcircleoftheintersection$15,000Building&By-lawServices,Infrastructure&EnvironmentalServices201408-2013CommunicationLackofVisual/AudioEmergencySystemDetectorsinTownHallmeetingroomsforthepublicInstallationofHorn/StrobeAlarmsinLeksand,Holland,TanneryRoomsandCouncilChambers$500/deviceplusinstallationBuilding&By-lawServices,Infrastructure&EnvironmentalServices2014Accessibility Advisory Committee Meeting Agenda
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December2014RECOMMENDEDACCESSIBILITYITEMSFOR2015-2021Item#-YearAddedTypeofBarriertoAccessibilityProposedSolutionAssociatedCostsDepartmentResponsibleStatusofProjectItemTargetYearCompletion11-2010CommunicationLackofclosedcaptioningoptionforCouncilmeetingsairedonRogersCableTVClosedcaptioningtoberequestedwithRogersCableTV$15,000/yearsetupbyRogersCableTVLegal&LegislativeServices,AdministrationNoenforcementunderCRTCthatcaptioningisrequiredforcommunityprogramming.Rogersnotrequiredtoprovide.CostsfallonTown201415-2010PhysicalLackofappropriateelevatoratAFLCSomepatronsrefusetousecurrentliftbecauseofitsoldtechnologyandconfinedspace(lifttechnology,veryconfinedspace,withmovingwalls,operatedbyakey/buttonsystem,isaliftnotanelevator)Retrofitrequiredforreplacementofliftwitharegularelevatorthatdoesnotrequirea“key”operatorCapitalproject$125,000approvedbyCouncil;itemtransferredtoInfrastructureandEnvironmentalServices(IES)asFacilitiesCapitalProjectitemTimeline–Fall2014withcompletionoftheCommunityUseForYouthspaceattheAFLCAAC,Building&By-lawServices,Infrastructure&EnvironmentalServices,Parks&RecreationServicesRiskManagementissueChildrencurrentlybeingliftedupthestairsinstrollersbymoms/fitnessinstructorsvs.usingcurrentliftCurrentliftsystemiskeyoperatedandposesaliabilityissueasitisnotreadilyavailableforAFLCmembersfloortofloor(i.e.,ifliftonmainfloor,staffmustretrieveformemberswithdisabilitiesleavingfitnesscentre,1stfloor)Doesnotfitanadultelectricwheelchair;isnotaccessiblefor“all”2014Accessibility Advisory Committee Meeting Agenda
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December2014RECOMMENDEDACCESSIBILITYITEMSFOR2015-2021Item#-YearAddedTypeofBarriertoAccessibilityProposedSolutionAssociatedCostsDepartmentResponsibleStatusofProjectItemTargetYearCompletion16-2010PhysicalLackofdirectpathoftravelfromfitnesscentretopoolatAFLCRedesigncorridors/changeroomsinconjunctionwithrenovationofAFLCParks&RecreationtofunditemaspartofCommunitySpaceforYouthAFLCrenovationAAC,Building&By-lawServices,Infrastructure&EnvironmentalServices,Parks&RecreationServicesPatronswithdisabilitiesusingthepooleitherexitpoolarea,gooutsideanddrivetheirvehiclesaroundortakestairstotheothersideofthebuildingaccessingthefitnesscentre,indoortrackorcyclerooms201418-2010Communication&PhysicalLackofappropriatesignageandway-findingsystemdirectingpatronstotheappropriateDepartmentsand/orareaslocatedwithinTownHallHireconsultanttoinvestigatepotentialsolutionsforavisualway-findingsystemforTownHall$20,000Building&By-lawServices,Infrastructure&EnvironmentalServices,Building&By-lawServicesVisualway-findingsystemshouldbedelayeduntilorg.reviewandspaceanalysiscompletePossibleinterimsolutionwouldbetohaveGISstaffdevelopTownHallmapwithlegendtobeavailableatallentrancesandDept.counters201725-2010PhysicalCountersatTownHalldonotincludelowercountercutsforpeopleusingmobilitydevicesInstallaccessibleReceptioncountersatallTownHallDepartments42,000$7,000/eachAAC,Infrastructure&EnvironmentalServices,Building&By-lawServicesAsofJanuary1,2016allservicecounters,queuinglines,andwaitingareasmustbeaccessibleasperIASRDesignofPublicSpaceStandards2017Accessibility Advisory Committee Meeting Agenda
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December2014RECOMMENDEDACCESSIBILITYITEMSFOR2015-2021Item#-YearAddedTypeofBarriertoAccessibilityProposedSolutionAssociatedCostsDepartmentResponsibleStatusofProjectItemTargetYearCompletion26-2010PhysicalNoclearaccessibleviewingareaatAFLCrinkforpatronstoviewskatingeventsSpacetoberedesigned,barrierfreeaccessChairstoberemovedifapplicableParks&RecreationtofunditemaspartofCommunitySpaceforYouthAFLCrenovationAAC,Building&By-lawServices,Infrastructure&EnvironmentalServices,Parks&RecreationServicesIncreasebarrierfreeaccesstoviewingareaatAFLCarenawithCommunitySpaceforYouthAFLCrenovation201404-2011Attitudinal&CommunicationLackofaccessibilityknowledgeamongusergroupsEstablishaccessibleinformationonpolicies,permits,conditions®ulationsN/ABuilding&By-lawServices,Parks&RecreationServicesN/A201405-2011PhysicalLackofaccessibilityinCouncilChambersRe-designandconstructbarrier-freeCouncilChambersCostestimatedat$250/squarefootBuilding&By-lawServices,Infrastructure&EnvironmentalServices,Building&By-lawServicesBuilding&By-lawServicestoretainarchitecttodeterminedesignandfeasibilityrelatingtotheOntarioBuildingCode(OBC)201605-2012Attitudinal&CommunicationAccessibilityConsiderationsonReportstoCouncilIncludesubsectiononallreportshighlightinganyaccessibleconsiderationsthatmayidentify,remove,andpreventbarriersN/ALegal&LegislativeServicesEstablishanaccessibilitylensforallstaffregardingtownbusinessthataredecidedbyCouncil/Staff2014Accessibility Advisory Committee Meeting Agenda
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December2014RECOMMENDEDACCESSIBILITYITEMSFOR2015-2021Item#-YearAddedTypeofBarriertoAccessibilityProposedSolutionAssociatedCostsDepartmentResponsibleStatusofProjectItemTargetYearCompletion11-2012Communication&PhysicalCouncilChambersprojectorscreensplituserequiredforElectronicNotetakingCreateafunctionwherethetwoCouncilChambersprojectorscreenscanoperateindependently$3,000Legal&LegislativeServices,Infrastructure&EnvironmentalServices,Corporate&FinancialServices,Building&By-lawServicesProjectorScreencanbeusedforelectronicnotetaking,powerpoint,andvariousmedia.SplitfromscreenusedforCouncilAgendas201413-2012PhysicalLackofaccessibleParkPathsandAccessiblePlaygroundequipmentFeasibilityassessmentrequiredtodeterminelocation,trafficoftrails.Anynewparks/trailstomeettheIASDesignofPublicSpacesStandardforaccessibility$50,000FundsusedinCapitalfornew/retrofitaspertheParks&RecreationMasterPlanBuilding&By-lawServices,Parks&RecreationServicesTBD201519-2012Physical&VisionLackofaccessiblelightinginTownparksthathost/runeventsDeterminehightrafficareasandconductneedsassessmentofaccessiblelightingorlackthereof$50,000/parkLambertWillson&MachelParkinassociationwithParksDepartmentBuilding&By-lawServices,Parks&RecreationServicesSafetyissueforpatronsentering/exitingparkfacilities&eventsduetolackoflighting201602-2013PhysicalLackofAccesstorearofAFLCArenaandAquaticChangeroomsReplacementofrearentranceswithsensoredautomaticdoors$25,000Building&By-lawServices,Infrastructure&EnvironmentalServices,ReplacementscheduledforSummer2014.201403-2013PhysicalLackofadaptedweighttrainingequipmentinClubAuroraFitnessCentreCapitalexpenditureofadapteduniversalweighttrainingstation$15,000Building&By-lawServices,Parks&RecreationServices,CapitalitemscheduledforFall2014onceAFLCprojectiscomplete2014Accessibility Advisory Committee Meeting Agenda
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December2014RECOMMENDEDACCESSIBILITYITEMSFOR2015-2021Item#-YearAddedTypeofBarriertoAccessibilityProposedSolutionAssociatedCostsDepartmentResponsibleStatusofProjectItemTargetYearCompletion04-2013Communication&PhysicalLackofAudiblePedestrianSignal(APS)forbusyintersectionatAuroraHeightsandYongeStInstallationofAPSatrecommendedintersectionincollaborationwithYorkRegion$50,000retrofitcostduetoconditionofintersectionandcurrentpolesBuilding&By-lawServices,Infrastructure&EnvironmentalServices,RegionofYorkTransportationCapitalreplacementcosts$50,000perintersectionperyearprioritizingneedoftrafficintersection201505-2013CommunicationLackoffixedAudio/VisualSystemsinCommitteeBoardroomsInstallationoffixedAudio/VisualSysteminLeksand,Holland,andTanneryRoomswithcapabilityforHearingAssist,CART,etc.$100,000Building&By-lawServices,Infrastructure&EnvironmentalServices,Corporate&FinancialServicesAccessibilityAdvisortoinvestigatefurtherneedforoneorallboardroomswithaccessibleconferencingcapabilities201606-2013PhysicalLackofAccessthroughoutACCArenasandCorridorsInstallationofpaddle/sensoredautomaticdoors&openerstoeliminatebarrierstothosewithmobilitydisabilities$25,000Building&By-lawServices,Infrastructure&EnvironmentalServices,ReplacementpendingforSummer2014.201409-2013PhysicalLackofaccessiblePavedParkPathsinLambertWillsonPark/ArboretumforconnectivitywithNokiidaaTrailAnynewremedialparks/trailstomeettheIASDesignofPublicSpacesStandardforaccessibility$100,000or$40/meterBuilding&By-lawServices,Parks&RecreationServices,TBD2016Accessibility Advisory Committee Meeting Agenda
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