BYLAW - Adopt Emergency Mgmt Program Est Emergency Response Plan - 20190423 - 617419The Corporation of the Town of Aurora
By-law Number 6174-19
Being a By-law to adopt a Municipal Emergency Management Program
and to establish an Emergency Response Plan.
Whereas subsection 2.1 (1) of the Emergency Management and Civil Protection Act,
R.S.O. 1990, c. E.9, as amended (the "Act"), states that every municipality shall
develop and implement an emergency management program and the council of the
municipality shall by by-law adopt the emergency management program;
And whereas subsection 3(1) of the Act states that every municipality shall formulate
an emergency plan governing the provision of necessary services during an emergency
and the procedures under and the manner in which employees of the municipality and
other persons will respond to the emergency and the council of the municipality shall by
by-law adopt the emergency plan;
And whereas the Incident Management System (IMS) doctrine tor use in Ontario has
been developed by Emergency Management Ontario (EMO) that provides standardized
organizational structures, functions, processes and terminology for use at all levels of
emergency response in Ontario;
And whereas subsection 3(6) of the Act states that every municipality shall review and,
if necessary, revise its emergency plan every year;
And whereas the Council of The Corporation of Town of Aurora (the "Town") deems it
necessary and expedient to enact a by-law to adopt a Municipal Emergency
Management Program and to establish an Emergency Response Plan;
Now therefore the Council of The Corporation of the Town of Aurora hereby enacts
as follows:
1.The Town Emergency Response Plan attached as Schedule "A" to this By-law is
hereby adopted.
2.Annex "B -Confidential Emergency Contact List" and Annex "D -Crisis
Communication Plan" of the Emergency Response Plan may be amended from
time to time by the Town Clerk, whose responsibility shall be to retain an up-to
date copy of Annex "B -Confidential Emergency Contact List " and Annex "D -
Crisis Communication Plan" to this By-law.
3.In the event of any dispute with respect to Annex "B -Confidential Emergency
Contact List" and Annex "D -Crisis Communication Plan" of this By-law, the
information contained in Annex "B" and Annex "D" held by the Town Clerk shall
be deemed to be correct.
4.The CAO be authorized to sign any agreements or documents required to give
effect to the Emergency Management Program and Emergency Response Plan.
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TOWN OF AURORA
EMERGENCY MANAGEMENT
PROGRAM AND
EMERGENCY RESPONSE
PLAN
By-law Number 6174-19
Schedule “A”
April 2019
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TOWN OF AURORA
EMERGENCY RESPONSE PLAN
Table of Contents
PART 1: INTRODUCTION ........................................................................................ 4
PART 2: AIM .......................................................................................................... 5
PART 3: AUTHORITY .............................................................................................. 6
Emergency Management and Civil Protection Act ......................................................... 6
Ontario Regulation 380/04 ............................................................................................. 6
Town of Aurora By-Law Number 6174-19 ...................................................................... 7
Town of Aurora Emergency Management Program Committee .................................... 7
PART 4: EMERGENCY NOTIFICATION PROCEDURES ................................................ 9
Requests for Assistance .................................................................................................. 9
Definition of an Emergency .......................................................................................... 10
Action Prior to Declaration ........................................................................................... 10
Declared Community Emergency ................................................................................. 10
PART 5: MUNICIPAL EMERGENCY CONTROL GROUP ............................................ 12
Incident Management System ...................................................................................... 12
Incident Management System (IMS) Function Descriptions ....................................... 17
1. Command (EOC Management) ............................................................................. 17
2. Operations ............................................................................................................ 17
3. Planning ................................................................................................................. 17
4. Logistics ................................................................................................................. 17
5. Finance/Administration ........................................................................................ 17
Municipal Emergency Control Group (MECG) .............................................................. 18
Operating Cycle ............................................................................................................. 19
Other Agencies .............................................................................................................. 19
Municipal Emergency Control Group Responsibilities ................................................. 21
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PART 6: EMERGENCY RESPONSE SYSTEM ............................................................. 23
1. Command (EOC Management) ..................................................................... 23
2. Operations Section Chief .............................................................................. 31
3. Planning Section ............................................................................................ 40
4. Logistics Section ............................................................................................ 44
5. Finance/Administration Section ................................................................... 49
PART 7: EMERGENCY TELECOMMUNICATIONS PLAN ........................................... 51
PART 8: DISTRIBUTION LIST ................................................................................. 52
PART 9: UPDATES AND AMENDMENTS ................................................................ 53
APPENDIX 1: ANIMAL EMERGENCY PLAN ................................................................. 54
INDEX OF ANNEXES ................................................................................................... 56
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TOWN OF AURORA
EMERGENCY RESPONSE PLAN
PART 1: INTRODUCTION
Emergencies are defined as situations or impending situations caused by forces of
nature, a disease or other health risk, an accident or an intentional act that constitutes a
danger of major proportions to life and property. Emergencies affect public safety,
including the health, welfare and property of residents, businesses and visitors, as well
as the environment and economic health of the Town of Aurora.
The population of the Town of Aurora as of December 30, 2016, is 55,445 residents.
In order to protect residents, businesses and visitors, the Town of Aurora requires a
coordinated emergency response by a number of agencies under the direction of the
Municipal Emergency Control Group (MECG). These are arrangements and procedures
that are distinct from the normal, day-to-day operations carried out by emergency
services.
The Town of Aurora Emergency Management Program Committee developed this
Emergency Response Plan (Plan). The Incident Management System (IMS) has been
adopted in this Plan to define the basic command structure and to identify roles and
responsibilities to ensure effective management of an emergency.
Every official, municipal department and agency must be prepared to carry out assigned
responsibilities in an emergency. The Plan has been prepared to provide key officials,
agencies and departments of the Town of Aurora with important emergency response
information related to:
Arrangements, services and equipment; and
Roles and responsibilities during an emergency.
In addition, it is important that residents, businesses and interested visitors be aware of
its provisions. Copies of the Town of Aurora Emergency Response Plan may be viewed
at the Town Hall, Library and on-line at www.aurora.ca. For more information, please
contact:
Community Emergency Management Coordinator
Central York Fire Services
(905) 895-9222
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PART 2: AIM
The aim of this Plan is to make provision for the extraordinary arrangements and
measures that may have to be taken to protect the health, safety, welfare, environment
and economic health of the residents, businesses and visitors of the Town of Aurora
when faced with an emergency.
It enables a centralized, controlled and coordinated response to emergencies in the
Town of Aurora, and meets the legislated requirements of the Emergency Management
and Civil Protection Act, R.S.O. 1990, c. E.9, as amended.
Emergencies can occur within the Town of Aurora. The Town uses a Hazard
Identification Risk Analysis methodology in conjunction with the Regional Municipality
of York. Aurora’s top emergency risks include:
1. Human caused emergencies involving information technology disruption from
cyber attacks;
2. Natural caused emergencies from severe weather including tornados,
windstorms and ice storms along with severe summer storm-flooding;
3. Technological emergencies involving natural gas; and
4. Technological emergencies involving transportation of hazardous material via
railway and roads.
For further details, please contact the Community Emergency Management
Coordinator.
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PART 3: AUTHORITY
The legislation under which the Town of Aurora and its employees are authorized to
respond to an emergency are:
• The Emergency Management and Civil Protection Act, R.S.O. 1990, c. E.9, as
amended
• Ontario Regulation 380/04
• Town of Aurora By-law Number 6174-19
Emergency Management and Civil Protection Act
Subsection 4(1) of the Emergency Management and Civil Protection Act, R.S.O. 1990, c.
E.9, as amended, states that:
“The head of council of a municipality may declare that an emergency exists in
the municipality or in any part thereof and may take such action and make such
orders as he or she considers necessary and are not contrary to law to
implement the emergency plan of the municipality and to protect property and
the health, safety and welfare of the inhabitants of the emergency area.”
Ontario Regulation 380/04
Regulation 380/04 came into effect on December 31, 2004. It describes the essential
level of emergency management standards for Ontario municipalities. The specific
municipal requirements are as follows:
• Every municipality shall designate an employee or a member of Council as its
Community Emergency Management Co-ordinator (CEMC), who shall complete
training, as required by the Chief, Emergency Management Ontario.
• The CEMC shall co-ordinate the development and implementation of the
emergency management program within the Town and, in so far as possible,
with the emergency management programs of other municipalities, Ontario
ministries and organizations outside government that are involved in emergency
management.
• The CEMC shall report to the Town of Aurora's Emergency Management Program
Committee on the above program.
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• Every municipality shall have an Emergency Management Program Committee
composed of: the CEMC, a senior municipal official appointed by Council; and
such other persons that may be appointed by Council.
• The Municipal Emergency Control Group shall direct the municipality’s response
in an emergency, including the implementation of the municipality’s emergency
response plan.
• The Municipal Emergency Control Group shall develop procedures to govern its
responsibilities in an emergency.
• The members of the Municipal Emergency Control Group shall complete the
annual training that is required by the Chief, Emergency Management Ontario.
• Every municipality shall have an annual practice exercise for simulated
emergency incident training.
• Every municipality must have an emergency operations centre with appropriate
communications systems.
• Every municipality shall designate an employee of the municipality as its
Emergency Information Officer to act as the primary media and public contact in
an emergency.
Town of Aurora By-Law Number 6174-19
Council approved the Emergency Management Program and Emergency Response Plan
with the enactment of By-Law Number 6174-19 on April 23, 2019.
Town of Aurora Emergency Management Program Committee
The Emergency Management Program Committee is responsible for:
• advising council on the development and implementation of the Town’s
emergency management plan; and
• conducting an annual review of the Town’s emergency management plan and
making recommendations to council for its revision if necessary.
The committee is composed of the following positions:
• Chief Administrative Officer;
• Director of Corporate Services;
• Director of Operations;
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•Director of Financial Services;
•Director of Community Services;
•Director of Planning and Development Services;
•Community Emergency Management Coordinator as the Chair; and
•Such other employees who are responsible for emergency
management functions as may be appointed by council
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PART 4: EMERGENCY NOTIFICATION PROCEDURES
Only a member of the Municipal Emergency Control Group (MECG) with the authority to
activate the procedure (as defined in the position descriptions) may initiate the
notification procedure contained in Annex A.
The contact phone numbers and addresses of the MECG members (and their alternates)
are contained in Annex B.
When a member of the MECG, with the authority to activate the MECG, receives a
warning of a real or potential emergency, that member will immediately contact the
Emergency Contact Number (located in Annex A) and direct them to initiate the
notification of the MECG, or the members of the MECG that are deemed necessary to
deal with the situation as it exists at that time. At a minimum, the Mayor, Chief
Administrative Officer (CAO), Fire Chief, Director of Legal Services/Town Solicitor
Director of Corporate Services or their alternates, will be notified. The member initiating
the call must provide pertinent details (e.g., a time and place for the MECG to meet) as
part of the notification procedure. The Sample Script in Annex A is the recommended
format.
If deemed appropriate, the individual MECG members may initiate their own internal
notification procedures of their staff and volunteer organizations.
Where a threat of an impending emergency exists, any member of the MECG may
initiate the notification procedure and place MECG members on standby.
The Emergency Contact will record the date and time MECG members were contacted.
Requests for Assistance
Assistance may be requested from The Regional Municipality of York at any time by
contacting the York Regional Police Communications Centre or the appropriate Regional
agency. The request shall not be deemed to be a request that The Regional Municipality
of York assume authority and control of the emergency.
Assistance may also be requested from the Province of Ontario at any time without any
loss of control or authority. A request for assistance should be made by contacting
Emergency Management Ontario.
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The Emergency Notification Contact List, including contact numbers for requesting
assistance, is attached as Annex B.
Definition of an Emergency
Section 1 of the Emergency Management and Civil Protection Act, defines an
“emergency” as:
“A situation or an impending situation that constitutes a danger of major
proportions that could result in serious harm to persons or substantial damage
to property and that is caused by the forces of nature, a disease or other health
risk, an accident or an act whether intentional or otherwise.”
Action Prior to Declaration
When an emergency exists but has not yet been declared to exist, community
employees may take such action(s) under this Plan as may be required to protect
property and the health, safety and welfare of the residents and businesses of and
visitors to the Town of Aurora.
Declared Community Emergency
The Mayor or Acting Mayor of the Town of Aurora, as the Head of Council, is responsible
for declaring an emergency. This decision is usually made in consultation with other
members of the MECG.
Upon declaring an emergency, the Mayor (or designate) will notify:
Emergency Management Ontario, Ministry of Community Safety and
Correctional Services;
Town Council;
Chair, Regional Municipality of York, as appropriate;
Public;
Neighbouring community officials, as required;
Local Member of the Provincial Parliament (MPP);
Local Member of Parliament (MP).
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A community emergency may be terminated at any time by:
Mayor or Acting Mayor; or
Town Council; or the
Premier of Ontario.
When terminating an emergency, the Mayor (or designate) will notify:
Emergency Management Ontario, Ministry of Community Safety and
Correctional Services;
Town Council;
Chair, Regional Municipality of York, as appropriate;
Public;
Neighbouring community officials, as required;
Local Member of the Provincial Parliament (MPP);
Local Member of Parliament (MP).
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PART 5: MUNICIPAL EMERGENCY CONTROL GROUP
Incident Management System
The direction and control structure for the Town of Aurora's emergency operations is
based upon the Incident Management System (IMS). IMS is an internationally
recognized, standardized emergency response system, which defines the basic
command structure and the roles and responsibilities required for the effective
management of an emergency.
IMS is endorsed by Emergency Management Ontario, and used by The Regional
Municipality of York's Emergency Management. Benefits of using the IMS include:
enhanced technical and functional interoperability; integrated communications; and
standard terminology.
IMS consists of five key functions:
1. Command (EOC Management)
2. Operations
3. Planning
4. Logistics
5. Finance/Administration
Figure 1: The 5 Key Functions of the Incident Management System
Figure 2, on the following page, provides a summary of how the Town of Aurora has
aligned its emergency operations for consistency with the IMS.
An Emergency Organization Chart, which illustrates Town of Aurora emergency
positions, follows Figure 2.
For greater certainty, wherever a position is identified in this Plan it shall also be
understood to include the position’s designate or alternate.
Command
Operations Planning Logistics Finance/Admin
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Figure 2: Town of Aurora's IMS-Based Emergency Operations
IMS FUNCTION DESCRIPTION OF FUNCTION RESPONSIBILITY OF IMS TITLE
Command
(EOC
Management)
Has overall authority for the
control and direction of the
emergency response and
resources for which they are
responsible.
EOC Management has 3
supporting functions: Risk
Management, Liaison, and
Information.
Chief Administration
Officer (CAO), with
strategic direction from
the Policy Group
(Mayor and Council)
Director, EOC
i. Risk Management/Legal Town Solicitor Risk
Management/
Legal Officer
ii. Liaison
Coordination of various
community agencies, e.g.,
• School boards
• Southlake Regional Health
Care Centre
• Emergency Management
Ontario
• Ontario Provincial Police
• Office of the Fire Marshal
• Provincial Ministries
• Conservation Authorities
CEMC
Liaison Officer
iii. Information
Manager of Corporate
Communications
Information
Officer
Deputy Clerk/Manager
of Customer Services
Citizen Inquiry
Supervisor
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IMS FUNCTION DESCRIPTION OF FUNCTION RESPONSIBILITY OF IMS TITLE
Operations Coordinates the operational
requirements of the response,
directs resources and
equipment as required, to
fulfill emergency management
requirements.
• York Regional Police
Chief
• Central York Fire
Chief or alternate
• Chief General
Manager, York
Region Paramedic
Service
• York Region Medical
Officer of Health
(MOH) or Associate
MOH
• York Region
Commissioner of
Community &
Health Services
• Director of
Operations
• Utilities
Representative -
Alectra
Operations
Section
Planning Gathers information critical to
the incident in order to
develop, disseminate and
evaluate incident action plans.
• Director of
Planning &
Development
Services
• Manager of
Facilities
• Manager of
Customer Services
• Legislative Services
(Town Clerk)
• Manager of By-law
Services
• Library (CEO)
Planning
Section
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IMS FUNCTION DESCRIPTION OF FUNCTION RESPONSIBILITY OF IMS TITLE
Logistics Arranges for and coordinates
all material, services,
equipment and resources
required to manage and
resolve the emergency.
Logistics track usage and
current locations of these
same items.
• Director of
Corporate Services
• Director of
Community Services
• Manager of Human
Resources
• Manager of IT
Services
• Manager of
Procurement
• Manager of Parks
• Manager of
Recreation
Logistics Section
Finance/
Administration
Finance/Administration
performs duties related to
administrative, financial and
claims, specific to the
emergency. This includes
keeping track of incident-
related costs, staff
compensation and claims.
• Director, Financial
Services
Finance/
Administration
Section
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Town of Aurora
Emergency Operations Centre Organization Chart
Mayor & Council
(Policy Group)
EOC Director (CAO)
Operations
• York Regional Police
Chief
• Central York Fire Chief
or alternate
• Chief General Manager,
York Region Paramedic
Service
• York Region Medical
Officer of Health
• (MOH) or Associate
MOH
• York Region Commissioner of
Community & Health Services
• Director of Operations
• Alectra
Planning
• Planning &
Development Services
(Director)
• Facilities (Manager)
• Customer Services
(Manager)
• Legislative Services (Town Clerk)
• By-law Services
(Manager)
• Library (CEO)
Logistics
• Corporate Services
(Director)
• Community Services
(Director)
• Parks (Manager)
• Recreation (Manager)
• IT Services (Manager)
• Human Resources (Manager)
• Procurement
(Manager)
Finance/Admin
• Corporate & Financial
Services (Director)
Tracking:
o Purchasing
o Compensation
and claims
o Cost accounting
Regional
EOC
Emergency
Site
Manager(s)
Risk Management/Legal
(Town Solicitor)
Liaison (CEMC)
Information (Managers of
Corp. Comm. & Cust. Serv.)
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Incident Management System (IMS) Function Descriptions
The Incident Management System (IMS) is a model for command, control, and
coordination of an emergency. It provides a way of coordinating the efforts of agencies
and resources as they work together toward safely responding to an emergency
incident. IMS consists of five key functions: Command (EOC Management), Operations,
Planning, Logistics, and Finance/Administration. Descriptions of each function are
provided below.
1. Command (EOC Management)
The EOC Management section has overall authority for the control and direction of the
emergency response. EOC Management has three (3) supporting functions: Risk
Management/Legal (ensures good risk management practices are applied throughout
the emergency; provision of legal advice), Liaison (coordination of agencies involved in
the response), and Information (dissemination of information to the media and the
public).
2. Operations
The Operations section coordinates the operational requirements of the response,
directs resources and equipment, as required, to fulfill emergency management
requirements.
3. Planning
The Planning section gathers information critical to the incident in order to develop,
disseminate and evaluate incident action plans.
4. Logistics
Logistics arranges for and coordinates all material, services, equipment and resources
required to manage and resolve the emergency. Logistics tracks usage and current
locations of these same items.
5. Finance/Administration
Finance/Administration performs duties related to administrative, financial and
compensation and claims, specific to the emergency. This includes keeping track of
incident-related costs, staff compensation and claims.
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Emergency Operations Centre (EOC)
The location of the Town of Aurora's primary and alternate Operations Centres are
detailed in Annex B.
The Emergency Operations Centre (EOC) can be activated for any emergency for the
purposes of managing an emergency, by maintaining services to the community and
supporting the emergency site.
Municipal Emergency Control Group (MECG)
The emergency response will be directed and controlled by the Municipal Emergency
Control Group (MECG), a group of officials, as appointed by municipal council, who are
responsible for coordinating the provision of the essential services necessary to
minimize the effects of an emergency on the community. The MECG consists of the
following officials:
Mayor of the Town of Aurora, or alternate;
Chief Administrative Officer (CAO), or alternate, who becomes the Director of
the EOC;
Town Solicitor, or alternate;
Community Emergency Management Coordinator, or alternate;
Manager of Corporate Communications, or alternate;
Director of Corporate Services, or alternate;
Director of Operations, or alternate;
Director Financial Services, or alternate;
Director of Community Services, or alternate;
Director of Planning & Development Services, or alternate;
Manager of Customer Service, or alternate;
Chief of Central York Fire Services, or alternate;
The MECG in consultation with the Community Emergency Management Coordinator
may ask representatives from various organizations to attend the EOC in order to assist
with the emergency. Such representatives are not part of the MECG and as such do not
have to meet the training and exercise requirements under the EMCPA. Such
representatives may include:
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o York Paramedic Services Representative;
o York Regional Police Representative;
o Emergency Management Ontario Representative;
o Ontario Provincial Police Representative;
o Lake Simcoe Region Conservation Authority Representative;
o Liaison staff from Provincial Ministries;
o Any other officials, experts or representatives from the public or private
sector as deemed necessary by the MECG.
The MECG may function with only a limited number of persons depending upon the
emergency. While the MECG may not require the presence of all the people listed as
members of the control group, all members of the MECG must be notified.
Operating Cycle
Members of the MECG will gather at regular intervals to inform each other of actions
taken and problems encountered. The EOC Director will establish the frequency of
meetings and agenda items. Meetings will be kept as brief as possible thus allowing
members to carry out their individual responsibilities. The Town Clerk will maintain a
status board and maps, which will be prominently displayed and kept up to date.
Other Agencies
In an emergency, many agencies may be required to work with the MECG. Two (2) such
agencies are detailed below. Others might include Emergency Management Ontario,
Ontario Provincial Police, the Office of the Fire Marshal, industry, volunteer groups,
conservation authorities, and provincial ministries. Refer to the various emergency plans
from other agencies, which are located in the Community Emergency Management
Coordinator’s office.
York Region District School Board & York Catholic District School Board
The York Region District School Board and the York Catholic District School Board are
responsible for:
Providing any school (as appropriate and available) for use as an evacuation or
reception centre and a representative(s) to co-ordinate the maintenance, use
and operation of the facilities being utilized as evacuation or reception centres;
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Ensuring liaison with the municipality as to protective actions to the schools (i.e.,
implementing school stay in place procedure and implementing the school
evacuation procedure).
Southlake Regional Health Care Centre Administrator
The Southlake Regional Health Care Centre Administrator is responsible for:
Implementing the hospital emergency plan, as required;
Ensuring liaison with the Medical Officer of Health and local ambulance
representatives with respect to hospital and medical matters, as required;
Evaluating requests for the provision of medical site teams/medical triage teams;
Ensuring liaison with the Ministry of Health and Long-Term Care, as appropriate.
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Municipal Emergency Control Group Responsibilities
The members of the Municipal Emergency Control Group (MECG) are responsible for
some or all of the following actions or decisions:
Calling out and mobilizing their emergency service, agency and equipment;
Coordinating and directing their service and ensuring that any actions necessary
for the mitigation of the effects of the emergency are taken, provided they are
not contrary to law;
Determining if the location and composition of the MECG are appropriate;
Advising the Mayor as to whether the declaration of an emergency is
recommended;
Advising the Mayor on the need to designate all or part of the Town as an
emergency area;
Ensuring that an Emergency Site Manager (ESM) is appointed;
Ensuring support to the ESM by offering equipment, staff and resources, as
required;
Ordering, coordinating and/or overseeing the evacuation of inhabitants
considered to be in danger;
Discontinuing utilities or services provided by public or private concerns, i.e.,
hydro, water, gas, closing down a shopping plaza/mall;
Arranging for services and equipment from local agencies not under community
control, i.e., private contractors, industry, volunteer agencies, service clubs;
Notifying, requesting assistance from and/or liaising with various levels of
government and any public or private agencies not under community control, as
considered necessary;
Determining if additional volunteers are required and if appeals for volunteers
are warranted;
Determining if additional transportation is required for evacuation or transport
of persons and/or supplies;
Ensuring that pertinent information regarding the emergency is promptly
forwarded to the Information Officer and Citizen Inquiry Supervisor, for
dissemination to the media and public;
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Determining the need to establish advisory groups and/or sub-
committees/working groups for any aspect of the emergency, including
recovery;
Authorizing the expenditure of money required for dealing with the emergency;
Notifying the service, agency or group under their direction, of the termination
of the emergency;
Maintaining a log outlining decisions made and actions taken, and submitting a
summary of the log to the Chief Administrative Officer within one (1) week of the
termination of the emergency, as required;
Participating in the debriefing following the emergency;
Appointing alternate MECG members when an identified position is vacant at the
time of an emergency.
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PART 6: EMERGENCY RESPONSE SYSTEM
EOC – Responsibilities by position
1. Command (EOC Management)
The Command (EOC Management) provides overall direction for the emergency
response and the resources required to manage the emergency.
The Command (EOC Management) comprises the following positions:
• Mayor/Acting Mayor
• Director, Emergency Operations Centre (CAO)
• Risk Management/Legal Officer (Town Solicitor)
• Liaison Officer (the CEMC)
• Information Officer (Manager of Communications)
• Citizen Inquiry Supervisor (Manager of Customer Services)
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Mayor or Acting Mayor
The Mayor, or Acting Mayor, and Council form the Policy Group, which provides
emergency policy and direction to the Town's Emergency Operations Centre (EOC). As
Chair of the Policy Group, the Mayor has the following responsibilities:
Provide overall emergency policy and direction to the EOC Director (CAO);
Activate the emergency notification system through the Emergency Contact
Number (located in Annex A);
Declare an emergency within the designated area;
Declare that the emergency has terminated (Note: Council may also terminate
the emergency);
Notify Emergency Management Ontario, Ministry of Community Safety and
Correctional Services of the declaration of the emergency and termination of the
emergency;
Notify the Chair of The Regional Municipality of York of the declaration of the
emergency and termination of the emergency, or of the activation or partial
activation of the EOC;
Notify the public of the declaration of an emergency;
Request Regional government assistance, as required;
Act as the primary spokesperson for the Town, authorize the release of
information on behalf of the Town or delegate that authority to the CAO/EOC
Director and/or the Information Officer;
Issue authoritative instructions, information and warnings to the general public
by way of the media as authorized and requested by various agencies;
Ensure the Members of Council are advised of the declaration and termination of
an emergency, and are kept informed of the emergency situation.
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EOC Director
The Chief Administrative Officer or designate is the Director of the EOC for the Town of
Aurora. The EOC Director has the following responsibilities:
Chair the Municipal Emergency Control Group (MECG);
Activate the emergency notification system through the Emergency Contact
Number (located in Annex A);
Exercise overall management responsibility for the coordination between
response and supporting agencies in the Emergency Operations Centre, and set
priorities for response efforts in the affected areas;
Establish the appropriate staffing level for the EOC and continuously monitor
organizational effectiveness to ensure that appropriate modifications occur as
required;
Liaise with the Mayor on policies and procedures, as appropriate;
Approve, in conjunction with the Mayor, major announcements and media
releases prepared by the Information Officer, in consultation with the MECG;
Ensure that a communication link is established between the MECG and the
Emergency Site Manager (ESM);
Determine the need to activate a Citizen Inquiry hotline;
Ensure risk management principles and procedures are applied to all EOC
activities;
Determine what sections are needed, assign section chiefs as appropriate and
ensure they are staffing their sections as required:
o Operations Chief
o Logistics Chief
o Planning Chief
o Finance Chief
Determine which management staff positions are required and ensure they are
filled as soon as possible:
o Information Officer
o Liaison Officer
o Risk Management/Legal Officer
Call out additional Town staff to provide assistance, as required;
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Ensure that operational periods are established and that initial EOC response
priorities and objectives are decided and communicated to all involved parties;
Appoint alternate MECG members when an identified position is vacant at the
time of an emergency;
Document all decisions/approvals.
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Risk Management/Legal Officer
The Town Solicitor acts as the Risk Management Officer. The Risk Management Officer is
a support function of the Command (EOC Management), and has the following
responsibilities:
Ensures that good risk management practices are applied throughout the
response organization;
Protects the interests of all EOC members, agencies and organizations by
ensuring due diligence in information collection, decision-making, and
implementation;
Monitors situations for risk exposures and ascertains probabilities and potential
consequences of future events;
Provides legal advice to the MECG on matters, as they apply to the actions of the
Town in its response to the emergency, as requested;
Provides advice to the Mayor and MECG with respect to interpretation of
legislation governing the control of response to an emergency by the MECG;
Provides advice on safety issues. Risk Management has the authority to halt or
modify any and all unsafe operations within or outside the scope of the EOC.
While Risk Management has the responsibility for safety, it is recommended that
a safety specialist be appointed who is familiar with all aspects of safety and
relevant legislation;
Together with the Town Clerk, ensures general compliance with Town
Administrative Procedure No. 58 – Insurance and Risk Management;
Liaises with the Regional Solicitor and solicitors for neighbouring municipalities.
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Liaison Officer
The Community Emergency Management Coordinator (CEMC) acts as the Liaison
Officer. As a support function of the Command (EOC Management), the Liaison Officer
serves as the primary contact for assisting or supporting organizations and has the
following responsibilities:
Advises Command (EOC Management) of issues related to outside assistance and
support, including current or potential inter-organization needs;
Gathers information from and about organizations that are involved with the
incident. This includes obtaining, from their representatives, information about
standard and specialized resources they might have, or special support that they
might need, and whether there are considerations or restrictions that may
impact how such resources may be used;
Serves as a coordinator for organizations not represented in EOC;
Provides briefings to organization representatives about the operation;
Maintains a list of supporting and assisting organizations, and keeping it updated
as the incident evolves.
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Emergency Information Officer (EIO)
The Manager of Corporate Communications acts as the Information Officer. As a
support function of the Command (EOC Management), the Information Officer has the
following responsibilities:
Serve as the coordination point for all public information, media relations and
internal information sources for the EOC;
Establish a communication link with the Information Officer at The Regional
Municipality of York, the Citizen Inquiry Supervisor and any other media
coordinator(s) (i.e. agency, regional, provincial, federal, private industry, etc.)
involved in the incident, ensuring that all information released to the media and
public is timely, full and accurate;
Ensure liaison with the MECG to obtain up-to-date information for media
releases, co-ordinate individual interviews and organize press conferences;
Ensure that the following are advised of the telephone number of the media
centre:
o Media;
o Municipal Emergency Control Group;
o Switchboard (Town and Emergency Services);
o Community Spokesperson;
o Police Public Relations Officer;
o Neighbouring communities, and The Regional Municipality of York;
o Citizen Inquiry Supervisor;
o Any other appropriate persons, agencies or businesses;
Provide direction and regular updates to the Citizen Inquiry Supervisor to ensure
that the most accurate and up-to-date information is disseminated to the public;
Ensure that the media releases are approved by the Chief Administrative Officer
(in consultation with the Mayor) prior to dissemination, and distribute hard
copies of the media release to the EIC, the MECG, Citizen Inquiry Supervisor and
other key persons handling inquiries from the media;
Monitor news coverage and correct any erroneous information;
Maintain copies of media releases and newspaper articles pertaining to the
emergency.
Coordinate and monitor internet, municipal web site and social media
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Citizen Inquiry Supervisor
The Manager of Customer Service is the Citizen Inquiry Supervisor. The Citizen Inquiry
function is located at the Aurora Town Hall. This emergency position is part of the
Information function supporting the Command EOC Management.
The Citizen Inquiry Supervisor has the following responsibilities:
Establish a Citizen Inquiry Service, including the appointment of personnel and
designation of telephone lines;
Inform the Information Officer of the establishment of the Citizen Inquiry Service
and designated telephone number(s);
Inform the affected emergency services, the Municipal Emergency Control Group
(MECG) and Town switchboards of the establishment of the Citizen Inquiry
Service and designated telephone numbers;
Ensure operators are informed of MECG members' telephone numbers in the
EOC;
Ensure liaison with the Information Officer to obtain current information on the
emergency;
Respond to and re-direct inquiries and reports from the public based upon
information from the Information Officer. (Such information may be related to
school closings, access routes or the location of evacuee centres);
Respond to, and redirect inquiries pertaining to, the investigation of the
emergency, deaths, injuries or matters of personnel involved with or affected by
the emergency to the appropriate emergency service;
Respond to, and redirect inquiries pertaining to, persons who may be located in
evacuation and reception centres to the registration and inquiry telephone
number(s);
Procure staff to assist, as required.
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2. Operations Section Chief
Operations coordinates the operational requirements of the response and directs
resources and equipment, as required, to fulfill emergency management requirements.
Operations may be staffed by the following positions, according to the requirements of
the emergency:
• Chief, York Regional Police
• Fire Chief, or alternate
• General Manager, Emergency Medical Services
• York Region Medical Officer of Health (MOH) or Associate MOH
• York Region Commissioner of Community and Health Services
• Director of Operations
• Utility Representative – Alectra
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Chief, York Regional Police
The Chief, York Regional Police, as a member of Operations, has the following
responsibilities:
If assigned by the EOC Director, act as the Operations Chief and ensure the
operations function is carried out, including coordination of response for all
operational functions assigned to the EOC;
Activate the emergency notification system through the Emergency Contact
Number (located in Annex A);
Maintain a communications link between Incident Commanders at the site(s) for
the purpose of coordinating the overall response, resource requests and event
status information;
Ensure Planning Section is provided with Branch Status Reports and Major
Incident Reports;
Ensure liaison with York Region Police Department Operations Center
Ensure liaison with the Regional Emergency Operations Center – Operations
section
Ensure liaison with the York Region Commissioner of Community Services
regarding the establishment, security and operation of evacuation and reception
centres;
Ensure the protection of life and property and the provision of law and order;
Provide police services in other facilities, as required;
Notify the coroner of fatalities;
Ensure liaison with other community, provincial and federal police agencies, as
required;
Provide an Emergency Site Manager for policing operations, if required.
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Fire Chief
As a member of Operations, the Fire Chief has the following responsibilities:
If assigned by the EOC Director, act as the Operations Chief and ensure the
operations function is carried out including coordination of response for all
operational functions assigned to the EOC;
Activate the emergency notification system through the Emergency Contact
Number (located in Annex A);
Provide the MECG with information and advice on firefighting and rescue
matters;
Depending on the nature of the emergency, assign the Site Manager and inform
the MECG;
Maintain a communications link between Incident Commanders at the site(s) for
the purpose of coordinating the overall response, resource requests and event
status information;
Ensure Planning Section is provided with Branch Status Reports and Major
Incident Reports;
Inform the Regional Fire Coordinator and/or initiate mutual aid arrangements for
the provision of additional firefighters and equipment, if needed;
Determine if additional or special equipment is needed and recommend possible
sources of supply, e.g., breathing apparatus, protective clothing;
Provide assistance to other community departments and agencies and be
prepared to take charge of or contribute to non-fire fighting operations if
necessary, e.g., rescue, first aid, casualty collection, evacuation;
Provide advice and clarifications about the implementation details of the
Emergency Response Plan;
Provide an Emergency Site Manager, if required.
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Chief General Manager, York Region Paramedic Services
As a member of Operations, the Chief General Manager, York Paramedic Services, has
the following responsibilities:
If assigned by the EOC Director, act as the Operations Chief and ensure the
operations function is carried out, including coordination of response for all
operational functions assigned to the EOC;
Ensure emergency medical services at the emergency site;
Depending on the nature of the emergency, assign the Site Manager and inform
the MECG;
Maintain a communications link between Incident Commanders at the site(s) for
the purpose of coordinating the overall response, resource requests and event
status information;
Ensure Planning is provided with Branch Status Reports and Major Incident
Reports
Obtain emergency medical services from other municipalities for support, if
required;
Ensure triage at the site;
Advise the MECG if other means of transportation are required for large-scale
response;
Ensure liaison with the receiving hospitals;
Ensure liaison with the Medical Officer of Health, as required.
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York Region Medical Officer of Health or Associate Medical Officer of Health
As a member of Operations, the Medical Officer of Health (MOH), or Associate MOH,
has the following responsibilities:
If assigned by the EOC Director, act as the Operations Chief and ensure the
operations function is carried out, including coordination of response for all
operational functions assigned to the EOC;
Activate the emergency notification system through the Emergency Contact
Number (located in Annex A);
Act as a coordinating link for all emergency health services at the MECG:
Ensure liaison with the Ontario Ministry of Health and Long-Term Care, Public
Health Branch;
Depending on the nature of the emergency, assign the Site Manager and inform
the MECG;
Maintain a communications link between the senior health official at the site(s)
for the purpose of coordinating the overall response, resource requests and
incident status information;
Ensure Planning is provided with Branch Status Reports and Major Incident
Reports;
Ensure liaison with the ambulance service representatives;
Provide advice on any matters that may adversely affect public health;
Provide authoritative instructions on health and safety matters to the public
through the Information Officer;
Coordinate the response to disease-related emergencies or anticipated
emergencies such as epidemics, according to Ministry of Health and Long-Term
Care policies;
Ensure coordination of all efforts to prevent and control the spread of disease
during an emergency;
Notify Infrastructure and Environmental Services Director of the need for
potable water supplies and sanitation facilities;
Ensure liaison with Community and Health Services on areas of mutual concern
regarding health services in evacuee centres.
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York Region Commissioner of Community and Health Services
As a member of Operations, the Commissioner of Community and Health Services or
designate has the following responsibilities:
If assigned by the EOC Director, act as the Operations Chief and ensure the
operations function is carried out, including coordination of response for all
operational functions assigned to the EOC;
Ensure the well-being of residents who have been displaced from their homes by
arranging emergency lodging, clothing, feeding, registration and inquiries and
personal services;
Supervise the opening and operation of temporary and/or long-term evacuee
centres, and ensuring they are adequately staffed;
Ensure liaison with the police chief with respect to the pre-designation of
evacuee centres that can be opened on short notice;
Liaise with the Medical Officer of Health on areas of mutual concern regarding
operations in evacuee centres;
Ensure that a representative of the York Region Board of Education and/or the
York Region Separate School Board is/are notified when facilities are required at
evacuee reception centres, and that staff and volunteers utilizing the school
facilities take direction from the Board representative(s) with respect to their
maintenance, use and operation;
Ensure liaison with area Homes for the Aged and Nursing Homes as required.
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Director of Operations
As a member of Operations, the Director of Operations has the following
responsibilities:
If assigned by the EOC Director, act as the Operations Chief and ensure the
operations function is carried out, including coordination of response for all
operational functions assigned to the EOC;
Activate the emergency notification system through the Emergency Contact
Number (located in Annex A);
Provide the MECG with information and advice on engineering and public works
matters;
Depending on the nature of the emergency, assign the Site Manager and inform
the MECG;
Maintain a communications link between Incident Commanders at the site(s) for
the purpose of coordinating the overall response, resource requests and event
status information;
Ensure Planning Section is provided with Branch Status Reports and Major
Incident Reports;
Ensure liaison with the public works representative from the neighbouring
community(ies) and The Regional Municipality of York to ensure a coordinated
response;
Ensure provision of engineering assistance;
Ensure construction, maintenance and repair of Town roads;
Ensure the maintenance of sanitary sewage and water systems;
Provide equipment for emergency pumping operations.
Ensure liaison with the Fire Chief concerning emergency water supplies for
firefighting purposes;
Provide emergency potable water, supplies and sanitation facilities to the
requirements of the Medical Officer of Health;
Discontinue any public works service to any resident, as required, and restoring
these services when appropriate;
Ensure liaison with public utilities to disconnect any service representing a
hazard and/or to arrange for the provision of alternate services or functions;
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Provide public works facilities, vehicles, equipment and personnel as required by
any other emergency services;
Ensure liaison with the conservation authority regarding flood control,
conservation and environmental matters, and being prepared to take
preventative action.
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Utility Representative – Alectra
As a member of Operations, the Utility Representative – Alectra has the following
responsibilities:
Monitor the status of power outages and customers without services;
Provide updates on power outages, as required;
Provide liaison with Hydro One, as required;
Provide liaison with other area Hydro Utilities, as required;
Ensure liaison with the public works representative;
May provide assistance with accessing generators for essential services, or other
temporary power measures.
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3. Planning Section
The Planning Section gathers information critical to the incident in order to develop,
disseminate and evaluate incident action plans.
Planning may be staffed by the following positions, according to the requirements of the
emergency:
Director of Planning & Development Services
Manager of Building Services
Manager of By-law Services
Manager of Facilities
Manager of Customer Services
Town Clerk
Library, Chief Executive Officer (CEO)
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Director of Planning and Development Services
The Director of Planning & Development Services is the Planning section Chief. The
Planning Section Chief has the following responsibilities:
Ensure that the following responsibilities of Planning are addressed as required:
o Collect, analyze, and display situation information;
o Prepare periodic Situation Reports;
o Prepare and distribute EOC Action Plan and facilitate Action Planning
process;
o Track Resources;
o Conduct Advance Planning activities and report;
o Document and maintain files on all EOC activities;
Provide technical support services to the various EOC sections and branches;
Establish the appropriate level of organization for the Planning Section and
ensure the following tasks are completed;
o Provide the Municipal Emergency Control Group with information and
advice on building conditions and by-law enforcement matters;
o Make recommendations on the demolition of unsafe structures;
o Provide Provincial Offences Officers to York Regional Police if requested
to do so
Exercise overall responsibility for the coordination of activities within the
section;
Keeps the EOC Director informed of significant issues affecting the Planning
Section;
In coordination with the Municipal Emergency Control Group (MECG), ensures
that Status Reports are completed and utilized as a basis for EOC Situation
Reports and EOC Action Plans;
Provide staff to assist the Information Officer;
Provide accurate up-to-date mapping for the Municipality and surrounding area,
in consultation with GIS staff;
Provide property data as required by the MECG;
Provide general planning assistance to the MECG.
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Town Clerk
As a member of the Planning Section, the Town Clerk has the following responsibilities:
Ensure all important decisions made and actions taken by the Municipal
Emergency Control Group (MECG) are recorded;
Collect, organize and file all completed event or disaster-related forms, including:
all EOC position logs, Situation Reports, EOC Action Plans and any other related
information, just prior to the end of each operational period;
Ensure that maps and status boards are kept up to date, in consultation with the
Planning and Development Services Department and GIS staff;
Provide a process for registering MECG members and maintaining a MECG
member list;
Notify the required support and advisory staff about the emergency and the
location of the Emergency Operations Centre;
Arrange for printing of material, as required;
Distribute EOC Situation Reports, EOC Action Plan, and other documents, as
requested;
Maintain a permanent archive of all Situation Reports and EOC Action Plans
associated with the emergency;
Coordinate the provision of clerical staff to assist in the Emergency Operations
Centre, as required;
Upon direction by the Mayor, ensure that all Members of Council are advised of
the declaration and termination of the emergency;
Upon direction by the Mayor, arrange special meetings of Council, as required,
and advise Members of Council about the time, date, and location of the
meetings;
Procure staff to assist, as required.
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Library Chief Executive Officer (CEO)
As a member of the Planning Section, the Library CEO has the following responsibilities:
Assist with Planning issues as assigned;
Assist with information gathering, as required;
Other duties as assigned.
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4. Logistics Section
The Logistics Section arranges for and coordinates all material, services, equipment and
resources required to manage and resolve the emergency. Logistics tracks usage and
current locations of these items.
The Logistics Section may be staffed by the following positions, according to the
requirements of the emergency:
Director of Corporate Services
Director of Community Services
Manager of Human Resources
Manager of IT Services
Manager of Procurement
Manager of Parks
Manager of Recreations
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Director of Corporate Services
The Director of Corporate Services is the Logistics Section Chief. The Logistics Section
Chief has the following responsibilities:
Activating the emergency notification system through the Emergency Contact
Number (located in Annex A);
Ensuring that security is in place for the Emergency Operations Centre (EOC) and
registration of MECG members;
Ensuring the EOC facilities and equipment are operational and supervising the
support roles of the Manager of Purchasing, IT Services Manager and Human
Resources Manager;
Ensuring that the operating cycle is met by the MECG and related documentation
is maintained and kept for future reference;
Addressing any action items that may result from the activation of the
Emergency Response Plan, and keep MECG informed of implementation needs;
Maintaining the records and logs for the purpose of debriefs and post-
emergency reporting that will be prepared;
Coordinating the acquisition, distribution and scheduling of various modes of
transport (i.e., public transit, school buses, trains, boats, and trucks) for the
purpose of transporting persons and/or supplies, as required, by members of the
MECG and the support and advisory staff;
Coordinating the use of Municipal facilities in consultation with York Region
Commissioner of Community and Health Services.
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Manager of Human Resources
As a member of the Logistics Section, the Manager of Human Resources has the
following responsibilities:
Coordinate and process requests for human resources;
Coordinate offers of, and appeals for, volunteers with the support of the MECG;
Select the most appropriate site(s) for the registration of human resources;
Ensure records of human resources and administrative detail, that may involve
financial liability, are completed;
Ensure that a Volunteer Registration Form is completed when volunteers are
involved, and a copy of the Form is retained for Town records;
Ensure identification cards are issued to volunteers and temporary employees,
where practical;
Coordinate transportation of personnel to and from site(s), in consultation with
the Director of Planning and Development Services;
Ensure liaison with community support agencies (e.g., St. John’s Ambulance,
Canadian Red Cross);
Obtain assistance, if necessary, from Human Resources and Skills Development
Canada, as well as other government departments, public and private agencies
and volunteer groups.
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Manager of IT Services
As a member of the Logistics Section, the Manager of IT Services has the following
responsibilities:
Activate the emergency notification system of the local amateur radio operators
group, if required;
Initiate the necessary action to ensure the telephone system at the Municipal
offices and EOC function as effectively as possible, as the situation dictates;
Ensure that the emergency communications centre is properly equipped and
staffed with appropriate technical staff to maintain equipment and trouble shoot
problems;
Maintain an inventory of community and private sector communications
equipment and facilities within the community, which could, in an emergency,
be used to augment existing communications systems;
Make arrangements to acquire additional communications resources during an
emergency;
Arrange for the operation of fax machines, computer and other technical
resources, as required.
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Manager of Procurement
As a member of the Logistics Section, the Manager of Purchasing is responsible for:
Providing and securing equipment and supplies not owned by the Town of
Aurora;
Ensuring liaison with Finance/Administration Section in order to assist with
maintaining accurate records of expenses;
Ensuring liaison with purchasing agents of the neighbouring communities and
The Regional Municipality of York, if necessary;
Maintaining and updating a list of all vendors (including 24-hour contact
numbers), who may be required to provide supplies and equipment;
Ensuring emergency fuel contracts for vehicles and standby generators is active
and in good standing.
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5. Finance/Administration Section
Finance/Administration performs duties related to administration, finance and staffing
specific to the emergency. This includes keeping track of incident-related costs,
purchasing and compensation and claims.
As the Finance/Administration Section Chief, the Director of Corporate & Financial
Services has the following responsibilities:
Provide information and advice on financial matters as they relate to the
emergency;
Activate units within Finance/Administration, as required;
In consultation with the EOC Director, confirm adequacy of expenditure limits as
identified in the Purchasing Policy;
Ensure there is a continuum of payroll process for all employees;
Ensure liaison, if necessary, with the Treasurers/Directors of Finance of
neighbouring communities and The Regional Municipality of York;
Ensure that records of expenses are maintained for future claim purposes;
Ensure the prompt payment and settlement of all the legitimate invoices and
claims issued during an emergency;
Ensure all requirements under the Ontario Disaster Relief Assistance Program
are met by the Town and submitted to the Minister of Municipal Affairs and
Housing within 14 days of the emergency.
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Relationship between ECG and Emergency Site Manager (ESM):
Depending on the nature of the emergency, and once the Emergency Site Manager has
been assigned, the ECG relationship with the ESM is to offer support with equipment,
staff and other resources, as required.
The ECG will also ensure that the rest of the community maintains municipal services.
Relationship between ESM and command and control structures of
emergency responders
The senior representative for each emergency responder (police, fire, EMS, public
works) at the site will consult with the ESM so as to offer a coordinated and effective
response. Regular briefings will be held at the site and chaired by the ESM so as to
establish the manner and process to the emergency.
Relationship between the Town of Aurora and York Region
Some services are provided by The Regional Municipality of York to the Town of Aurora.
In the event of an emergency, it is important that the two levels of local government
operate in a cohesive, planned manner. This Emergency Response Plan contemplates
the sharing of resources in order to provide the citizens of the Town of Aurora and The
Regional Municipality of York with an effective, planned and cooperative approach to
emergency management.
Risk analysis and critical infrastructure assessment have been jointly completed by the
Region and the Town of Aurora as well as the surrounding area municipalities.
The Regional EOC may be required to coordinate interaction with the Provincial
Emergency Operation Center in order to facilitate emergency resources management
and continuity of operations with the entire region.
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PART 7: EMERGENCY TELECOMMUNICATIONS PLAN
Upon implementation of the Emergency Response Plan, it will be important to ensure
that communications are established between the emergency site and the EOC. Also,
communications may be required at various locations including evacuation centres,
hospitals, and other key responding agencies.
The Emergency Telecommunications Coordinator (ETC) is part of the initial Emergency
Notification Procedure. The ETC will call upon his/her contacts for further
communications support, as required.
The Emergency Telecommunications Office will be located in an area adjacent to the
EOC. It is equipped with portable hand radios, battery back-up, two-way radio with the
necessary channels to communicate with police, fire, EMS and the Ontario Fire Marshal.
Communications between the EOC and the other responding agencies will be with the
support of a runner. All messages are to be written on the approved forms and logged.
Should the Town of Aurora lose all telephone communications, pre-arranged
communications could be obtained through the local Amateur Radio Operators
Network.
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PART 8: DISTRIBUTION LIST
Copy Number Location Issued
dd/mm/yy
1 Mayor
2-9 Councillors
10 Chief Administrative Officer (CAO)
2 Chief Executive Officer (Library)
11 Fire Dispatch
12 Fire Chief
13, 14 Regional Police
15 Director of Operations
16 Director of Planning and Development Services
17 Access Aurora Manager
18 Town Clerk
19 Director of Financial Services
20 Town Solicitor
21 Director of Community Services
22 Director of Corporate Services
23 Manager of Human Resources
24 Manager, Corporate Communications
25 Manager of IT
26 Representative/General Manager – Alectra
27 Regional Municipality of York
28-35 Canadian Red Cross
36 Southlake Regional Healthcare Centre
37 York Region District School Board
38 York Catholic District School Board
39 Red Cross, York Region Branch
40-41 Emergency Management Ontario
42-45 CEMCs and Alternates
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PART 9: UPDATES AND AMENDMENTS
Updated dd/mm/yy Comments Updated By:
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APPENDIX 1: ANIMAL EMERGENCY PLAN
Maintain Animal Care Emergency Response Plan
Preparedness
Preparedness largely involves public education and coordination with other emergency
management partners.
Central York Fire Services provides the following information on emergency preparedness
for pets on its website (www.cyfs.ca)
Town of Aurora’s role during an emergency response will vary widely depending on the
nature of the emergency. However, its role will typically involve support of community
evacuations.
Response and Recovery
During an emergency response, Town of Aurora may coordinate with animal service
providers for the following services:
1. Assist with search, rescue and transportation of animals to the shelter.
2. Assist with receiving and caring for animals.
3. Register, tag and establish accurate records of all animals.
4. Effective communication with local Emergency Operations Centre and field
personnel.
5. Assist with provision of food, water and waste disposal for animals.
6. Provide support to other affected shelters if required.
7. Provide support to companion or service animals in evacuation contexts.
8. During recovery phase reunite animals with owners.
General Resources
The following resources should be considered as part of emergency planning:
1. Local animal care facilities, including veterinary clinics, boarding kennels and
grooming establishments.
2. Local pet food and equipment suppliers.
3. Local hotels and motels that will accommodate pets.
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4. Sources for emergency transportation of animals and supplies.
5. Large facilities that might be converted for temporary use for people with animals
(for example fairgrounds, Municipal Operations Centre).
Support Organizations
The following support organizations may be useful:
1. Veterinarians
2. Provincial veterinary association
3. Licensed wildlife rehabilitators (Department of Natural Resources)
4. Local rescue organizations ( for example PAWs)
Contact Information
The Municipal Animal Control & Adoption Centre
26815 Civic Centre Road
Keswick, Ontario
1-800-898-8606
The Ontario Society for the Prevention of Cruelty to Animals (OSPCA)
16586 Woodbine Avenue
Newmarket, ON L3Y 4W1
(905) 898-7122
Ontario Veterinary Medical Association
420 Bronte Street South, Suite 205
Milton, Ontario L9T 0H9
T: 905-875-0756 / 1.800.670.1702
F: 905-875-0958 / 1.877.482.5941
Promoting Animal Welfare Society of Georgina (P.A.W.S.)
P.O. Box 154
Keswick, ON L4P 3S1
Phone: (905) 868-6141
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INDEX OF ANNEXES
A) Emergency Notification Procedures
B) Confidential Emergency Contact List
C) Emergency Operations Centre (EOC) Logistics
D) Crisis Communication Plan
E) Emergency Operations Centre Floor Plan