MINUTES - Special General Committee - 20110920
TOWN OF AURORA
SPECIAL GENERAL COMMITTEE MEETING
MINUTES
Council Chambers
Aurora Town Hall
Tuesday, September 20, 2011
ATTENDANCE
COMMITTEE MEMBERS Mayor Dawe in the Chair; Councillors Abel, Buck, Gallo,
Humfryes (arrived at 4:06 p.m.), Pirri, and Thompson
MEMBERS ABSENT Councillors Ballard and Gaertner
OTHER ATTENDEES Director of Customer and Legislative Services/Town
Clerk, Director of Building and By-law Services, Director
of Corporate and Financial Services/Treasurer,
Program Manager of Customer Service, Manager of
Administration/Deputy Clerk, and Council/Committee
Secretary
Mayor Dawe called the meeting to order at 4:03 p.m.
I DECLARATIONS OF PECUNIARY INTEREST
There were no declarations of pecuniary interest under the Municipal Conflict of
Interest Act.
II APPROVAL OF AGENDA
General Committee recommends:
THAT the agenda as circulated by the Customer and Legislative Services
Department be approved.
CARRIED
III CONSIDERATION OF ITEM REQUIRING SEPARATE DISCUSSION
1. BBS11-008 – Customer Service Strategy for Town of Aurora
General Committee recommends:
THAT the Procedural By-law be waived to allow an extended time period
for the consultant’s presentation.
CARRIED
Special General Committee Meeting Minutes
Tuesday, September 20, 2011
Page 2 of 2
General Committee recommends:
THAT Council receive the information presented by AtFocus regarding the
Customer Service Project for the Town of Aurora.
CARRIED
General Committee recommends:
THAT Council receive report BBS11-008; and
THAT Council endorse the recommendations presented by AtFocus for
the selected model of Customer Service known as “We Can Help” with an
option for future expansion to a “Full Service” consolidated customer
service centre; and
THAT staff be directed to commence with the development of a Customer
Service Implementation Plan and report back to Council as required.
CARRIED
IV ADJOURNMENT
General Committee recommends:
THAT the meeting be adjourned at 5:58 p.m.
CARRIED
GEOFFREY DAWE, MAYOR JOHN D. LEACH, TOWN CLERK
THE REPORT OF THE GENERAL COMMITTEE MEETING OF SEPTEMBER 20, 2011
RECEIVED FINAL APPROVAL AT COUNCIL ON SEPTEMBER 27, 2011.