MINUTES - General Committee - 20081215
TOWN OF AURORA
SPECIAL GENERAL COMMITTEE MEETING MINUTES
NO. 08-40
Council Chambers
Aurora Town Hall
Monday, December 15, 2008
ATTENDANCE
COMMITTEE MEMBERS Mayor Morris in the Chair; Councillors Gaertner,
Gallo, Granger (arrived at 7:09 p.m.), MacEachern,
McRoberts and Wilson
MEMBERS ABSENT Councillors Buck and Collins-Mrakas were absent.
OTHER ATTENDEES Director of Corporate Services/Town Clerk, Director of
Building Administration, IT Manager, Marketing/
Communications Co-ordinator and Council/Committee
Secretary
Mayor Morris called the meeting to order at 7:05 p.m.
I DECLARATIONS OF PECUNIARY INTEREST
There were no declarations of pecuniary interest under the Municipal Conflict of
Interest Act.
II APPROVAL OF AGENDA
General Committee recommends:
THAT the agenda as circulated by the Corporate Services Department be
approved as presented.
CARRIED
III CONSIDERATION OF ITEMS REQUIRING SEPARATE DISCUSSION
1. BA08-009 – CSI Aurora – Survey Results and Customer Service Models
General Committee recommends:
THAT Council endorse the vision statement as stated in report BA08-
009, to provide a customer service focus that is informative and
easily accessible; and
THAT the vision statement be reviewed by the Chief Administrative
Officer’s office for the development of a phased-in strategy to be
forwarded to Council in 2009; and
Special General Committee Minutes No. 08-40
Monday, December 15, 2008
Page 2 of 2
THAT staff be directed to provide 2009 budget implications, should
there be a need to modify the telephone system, the website, signage
and the reception desk; and
THAT staff establish customer service standards and the associated
training required.
CARRIED
IV ADJOURNMENT
General Committee recommends:
THAT the meeting be adjourned at 8:45 p.m.
CARRIED
_______________________________ ________________________________
PHYLLIS M. MORRIS, MAYOR LUCILLE KING, TOWN CLERK
THE REPORT OF THE SPECIAL GENERAL COMMITTEE MEETING 08-40 WAS
CONSIDERED AND APPROVED BY COUNCIL AT ITS MEETING HELD ON
TUESDAY, JANUARY 20, 2009.